Lowes
Reviews and Complaints
www.lowes.com
Anonymous
Lowes - Cashier Review
Cashier tried to get my husband to date her and fix her car. She asked for his contractor biz card and started texting him After I got her with a return text and Facebook she got quiet How many 43 year old Vietnamese cashiers do this or do they just have a me love you long time on isle 19 I believe she exteded her 10 % discount as well A lot of people will no longer shop there inless They are ugly wired and single The rest of my 100 words are foul
Reason of review:
Poor customer service
3 comments
Anonymous
Wytheville, Virginia
You spend 2,000$ for flooring then wait 3 months to have it installed!
I have been waiting to have my floor installed for over two months now, the best part is I haven't even paid for it! I talked to the manager and misunderstood him when I thought he would compensate me for having to wait so long to hear back from the estimate I received. No? He would compensate me if I wanted to buy additional items from lowes. I do not like shopping here, it's a rip off and nothing gets done. Good luck actually having the floor installed after you spend 2,000$ for it! And thanks to Will, the installer, who tried to charge me for stuff he made up and then never made an appointment to come back and install it. Hire contractors that actually work.
Reason of review:
Poor customer service
Preferred solution: Price reduction
Anonymous
Chicago, Illinois
Customers are mean
I'm sick of seeing customers pissed off because they have to wait ten minutes for someone to load something they could easily load themselves. These type of customers are rude and lazy and I hope they pop a tire on their way home.
Rober Seh
Lied about washer
Purchased a washer on a saturday, was told it would be in "in a couple of days". Went in on wednesday to find out when it would be in, because I wasnt getting any answers on the phone, was told it wouldnt be in until the following Monday. NOT happy! Basically we were lied to , in order for the sales associate to make the sale, he knew we'd go somewhere else if he were honest about when it would come in. Meanwhile, laundreys piling up, but thats not the salesmans concern I guess. Lowes needs to hire more honest sales associates. I will not be shopping there ever again.
Loss:
$450
Cons:
- Long wait time
- Lies about timeline
- Dishonesty
Reason of review:
Poor customer service
tom e Rjx
Lowes - Whirlpool Dishwasher Review
Whirlpool products are junk as 3 of the 4 I bought 3 & 1/2 yrs ago have broken the latest for the third time the dishwasher another control panel. The whirlpool people told me the would fix it for 365.00 and guarantee it for a year. This *** is all made in Mexico as I was told last year by the repair man and he was right I looked it up. We bought top of the line stuff or so we thought but this will not happen again. We have spent close to a 1000.00 on repairs and all we get is were sorry but so is the *** you make and sell. Nothing but a ripoff.
Reason of review:
Bad quality
1 comment
Anonymous
Santee, California
If you cant fix it its not a lemon?
After spending over $9,000 on a new kitchen appliance package I am sad to report that the Lowes extended service plan is absolutely ridiculous. Buy your appliances and get an extended service plan at a store where they are actually going to FIX things and honor a replacement policy. 11 weeks ago our dishwasher started stopping mid cycle and an error code appeared. It could not be used. This is a "nice" dishwasher, allegedly. We called for service under our extended warranty. A week later comes the first guy and 11 weeks and 7 service visits later here we are. Not fixed, not replaced. Whats the problem you ask? Lowes requires that your appliance be repaired three time and that the repair fail three times before they will declare it a lemon. How can anything be declared a lemon if it can not be fixed even once? The warranty company cant figure out whats leaking and have guessed at what parts to order. Parts have arrived used, with hard water stains on them in the same location where the tech believes our dishwasher is leaking. The mysterious leak has shorted out other parts. Still no one can see where its leaking from even after my husband and I took turns laying on the floor during the cycle with a flash light taking pictures of anything that looked remotely wet. The service company keeps tickets open returning to the house more than once on the same call so in Lowes warranty system 7 trips to my house appears to be only 3. Seven half days off work, Seven tech appointments each at least an hour. Five parts ordered to the house. What does that cost? How much is a new Dishwasher? Ill be going to another store tomorrow to buy something new. I cant take the run around anymore. Then Ill spend 77 days on social media telling everyone who will listen about Lowes, their "extended service plan" and *** customer service. Thats one day for every day Ive been waiting for my dishwasher to be fixed. Small claims court here we come............. Enough is enough!
Loss:
$1100
Cons:
- Dont buy appliances here
Reason of review:
Warranty issue
Preferred solution: Full refund
1 comment
Anonymous
Tuscaloosa, Alabama
STEVE DARLING IN CLAIMS
STEVE DARLING HAS BEEN ASSIGNED TO MY CLAIM AND BESIDES BEING VERY RUDE, HE REFUSED TO RETURN MY 4 PHONE CALLS. WHEN I CALLED, HE WOULD NOT PICK UP THE PHONE BUT I USED MY DAUGHTERS PHONE AND HE PICKED UP ON SECOND RING AFTER 3 DAYS. HE WAS VERY RUDE AND TOLD ME HE COULD ONLY WORK ON SO MANY CLAIMS A DAY AND WAS ANGRY BECAUSE I WAS TRYING TO REACH HIM BY CALLING THE HOTLINE. I HAD LEFT DETAILED MESSAGES TO ASK HIM TO CALL ME TO LET ME KNOW IF HE RECEIVED FAXED INFO WHICH HE REQUESTED. HE NEVER RETURNED MY CALL. I WANT THIS OFFICE TO REASSIGN MY CASE TO SOMEONE ELSE BECAUSE HE IS NEGLIGENT IN HIS DUTIES AND VERY RUDE. HOWEVER, THEY HAVE REFERRED ME TO DEANNIE WATTS AND SO FAR I HAVE NOT RECEIVED A CALLBACK FROM HER. I LEFT 2 MESSAGES YESTERDAY AND I HAD THE HOTLINE NUMBER LEAVE HER AN E-MAIL MESSAGE THIS MORNING. THE LOWES CORPORATE OFFICE SEEMS TO HAVE NO CONNECTION TO THE CLAIMS DEPARTMENT AND SEEM AFRAID TO EVEN DISCUSS THEM WITH YOU. THEY DON'T EVEN KNOW WHO THE SUPERVISOR IS AND JUST REFER YOU TO THE HOTLINE NUMBER. THE HOTLINE PEOPLE ARE VERY NICE BUT THEY CAN'T MAKE THE PEOPLE CALL YOU BACK. I HOPE SOMEONE OF AUTHORITY SEES THIS MESSAGE AND DOES SOMETHING TO CORRECT THIS MESS. I FIRST FILED MY CLAIM ON OCTOBER 24, 2016 AND STILL NO RESOLUTION.
Loss:
$1400
Reason of review:
Poor customer service
Preferred solution: Full refund
9 comments
Anonymous
Lowes - Plumbing Service Review
Advised by Lowe's employee to go to Home Depot. We just purchased a shower unit waited apprx.4wks for it to come in. Once we pick it up and were installing, we find that there was no plumbing for the drain I called Lowe's talked to a person in plumbing and he informed me that the instructions clearly state it doesnt come with plumbing drain. I said how are supposed to know this until we are already home and installing (which is an hour away from store). Then I advised him I previously bought a shower untit from home depot and it came with everything. And again how was I supposed to know this without before getting it home to install it . If someone from the store doesnt tell me when I ordered the unit. He suggested I just go back to home depot!!! So that is EXACTLY what we will do. DONE WITH LOWES!!! Leonard 219 866 ****
Reason of review:
Poor customer service
3 comments
Anonymous
Cape Coral, Florida
Shingles
Last weekend I was shopping at the Lowe's store located at 1651 Pine Island Road in Cape Coral, FL and I asked an employee for help. I wanted to buy one shingle to finish my roof project and the employee told me Lowes does not sell individual shingles, only by the bundle. I showed him several open bundles of shingles an asked why I couldn't buy one shingle since the bundle was already open and some were missing. He told me he would check with the manager, then made a call. He could not get the manager to call him back and a second employee came along and told me the same thing. Shingles can only be purchased by the bundle. Once again, I asked to speak to the manager, and was told that the manager said the store could not sell me one shingle! This makes no sense to me, as who is going to buy a bundle of shingles that is not full! I'm wondering: What in the world Lowe's does with all these nonsalable, incomplete bundles? I come from a different part of the country, and our Lowe's stores have the "customer satisfaction" policy. If they couldn't SELL me one shingle because of company policy, they would GIVE me one to keep a regular Lowe's customer happy and COMING BACK. Since I received absolutely no satisfaction, I pushed my cart off t the side of the checkout lane, left the store, and headed for Home Depot. Lowe's has not earned my loyalty and I won't be back!
Loss:
$10
Reason of review:
Poor customer service
Preferred solution: Better customer service, better manager communication
1 comment
Anonymous
Short Review on April&nbs-04:00;24,&nbs-04:00;2017
New Mikewave Bought At Lowes.wont Cut Off Keep it Keeps Running.Getting Run Around at Lows And Service Center.
Reason of review:
Damaged or defective
Anonymous
Clarksville, Tennessee
Your people don't talk to each other and are really lost
i locked my key in my car near the fence display and trailers at Lowes on madison street in clarksville tn on friday 3/25/17 and went into the store and talked to the night manager about- would it be alright if i left in over night . the second key was to arrive in the monday mail and i would come and pick it up . she wrote it down and said it would be ok for no more than 3 days./ she did not ask me for my phone number the next mourning i got a call from my insurance co that they were towing my car i was able to catch the truck and got him to take it to my home.i feel like i was treated very *** and was shocked to see how bad business people really are at loews and l have purchased thousands of $ worth of building materials and will never believe a word they say and never buy again. home depot has always treated me much better james k hawkins 11;37 3/26/17.
Loss:
$100
Cons:
- Poor service poorly planning and poor execution
- I was told one thing and got a total other
Reason of review:
Poor customer service
Preferred solution: Let the company propose a solution
2 comments
Carren Jtl
Bay Shore, New York
LOWES ARE THIEVES, ROBBERS AND LIARS
Just before Christmas 2016 I went to Lows and purchased an indoor dwarf palm in a beautiful pot for $50 as a Christmas gift for a close friend. A couple of weeks ago I discovered that the plant had died. I returned to Lowes and was told that they had to have a receipt, the exact date of purchase and any way it was my fault as the plant had obviously died because it had not been watered properly, which by the way is an insult and a lie because I am an elderly master gardener and it probably died because it had not been properly potted and cared for in the first place, but I kept my mouth shut and just asked to see a manager. After nearly an hour one was found, took one look at the plant told me not to waste her time and turned her back on me and walk away. Which I did and forever. The good news is that I was in Home Depot and happened to mention my story to an assistant, I was immediately taken to a manager and he asked if I still had the plant, which fortunately I did as I was keeping it just for the pot. I took the pot and dead plant back to the manager and he gave me a $50 Home Depot store credit and allowed me to keep the pot but disposed of the plant for me which I thought was very kind. Richard Haley
Cons:
- Lowes are liars
Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution: Let the company propose a solution
Anonymous
Brandon, Florida
Samsung Glass top Cracked on right side, Lowes extended warranty refuses to fix it.
Bought samsung glass top range in April 2014 along with Lowes extended warranty for 5 years. My glass top cracked on right side from front to back in August 2016 and I have fought with them ever since, they will not repair it . Apparently there are a lot of complaints on Consumer complaints when googled, 261 today up from 222 when I first called to have it fixed in August. The warranty plainly states that this is covered but they have said they don't cover cosmetic damage and even have said it looks to have spidered out from a strike point which I did not do. DO NOT BUY LOWES extended warranty because they will deny coverage for parts order put in by the technician that they sent and then the appliance company will call you the next day and say that Lowes refused to cover the part so parts and labor will be $599.00 to fix.
Loss:
$1100
Reason of review:
Warranty issue
Preferred solution: Let the company propose a solution
5 comments
Anonymous
Lowes Delivery Service Review
Bought fridg! Lowes did not set up delivery up correctly, had to take my fridge to store for trade-in because of the mistake, did not deliver on time, customer service is no help and is rude! The whole experience of buying a fridge and having it delivered has been chaos! Will never purchase or step foot in Martinsburg Lowe's ever again!
Reason of review:
Problem with delivery
Anonymous
Columbia, South Carolina
DO NOT DEAL WITH LOWES RUN AS FAST AS YOU CAN TO ANY OTHER APPLIANCE DEALER
DO NOT DEAL WITH LOWES RUN AS FAST AS YOU CAN TO ANY OTHER APPLIANCE DEALER Please do not buy an appliance warranty from Lowes without reading the fine print. I bought a dishwasher in October, the dishwasher was damaged by a electric surge on Dec. 29 2016. I have had two service calls, both times the tech said it was a problem with the electrical outlet. First tech said not getting enough volts. Certified electrician tested, reading 120 volts as it should. Second tech came up with some other problem that has been ruled out by another certified electrician. Now after I have taken off time from work on two separate occasions to meet techs and paid an electrician to dispel the findings of these incompetent techs, I was told yesterday parts need to be ordered and I will need another service call. I was also told I have to have 4 service calls 30 day apart before I can receive a new dishwasher, and even after the six or so months I may go without a working dishwasher Lowes warranty states the can replace with a rebuilt model. They have taken no responsibility for the two errors already made and do not seem to care that I have a new dishwasher that is not operational or my expenses to hire electrician to dispel the myth that the outlet is compromised. DO NOT DEAL WITH LOWES RUN AS FAST AS YOU CAN TO ANY OTHER APPLIANCE DEALER
Loss:
$888
Cons:
- Warranty
Reason of review:
Warranty issue
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Liar
nice
Is this real?