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Morganville Lowes Customer Service strikes out 2nd time

Morganville Lowes Customer Service strikes out 2nd time
First off, I was unhappy to find out my 6 foot Vinyl Fence panels were no longer stocked product. Also I had to find my old pamphlet at home and bring into Loews so they would acknowlegde that they sold it. Second, I ordered 3 panels within the department via a floor rep and had to go to checkout and wait on line to pay. I paid in advance to wait 2 weeks for them to do a stock transfer to Morganville NJ. Third, I arrived to pickup. They make you go to the Customer Service Dept. with receipt in hand. Jackie was having a *** day and provided me with an extension of her un professional attitude from previous customer contacts. Forth, she sent an associate to get the 3 panels. He calls the Dept. a few minutes later and is quickly off the phone. Jackie in turn advised me that I would have to sign the pikup ticket and then I can go acrosss the buiding to the lumber dept and they will help me load it. I advised her that I'm going over there and not signing anything until I see the product I paid 265.00 dollars for. She immediately replied "If I don't accept the product I must sign the pickup ticket anyway so she can do a return". Well there was a reason she had that speech ready, the product was damaged. I returned to Jackie and suggested to discount the product for damage to the stock. She walked away without asking how much and spoke to a supervisor. She retuerned right away saying no they can only do a refund on the order since it was " a special order item" ha! No authority to make the sale. So, I wrote on the ticket damaged in stock tranfer and initialed it before she rang up my credit card refund. The Fifth error on their part, I asked her to re-order it and she said she can't. I can ONLY re-order it by going back to the department where the fences are and have one of the floor reps order it! NO authority again! Well, I didn't order it. I'm spending my money on a new fence at another store. Now I lost 2 weeks, I can't install it during my time off work and now I need more time to find another fence! Oh yeah, the other time Lowes struck out swinging was when I bought 3 rooms of carpet from this same store and the print was so stretched out on the roll they couldn't match the pattern when they tried to seem it. They gave me a 250 discount then, so I even bought a BBQ grill from them. I'm glad I put it together myself because it still works!
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#436085 Review #436085 is a subjective opinion of poster.
Tags
  • damaged stock

Lowes in Augusta, Georgia - Terrible customer service while buying a dishwaher

Arrived at store on 7/30/13 around 5:45 and was met by a rep named Sam Sam was not well informed about the product but all in all did a good job. I was told I would receive a rebate equal to the cost of installation at checkout. Well, this didnt happen. Sam asked someone, Tim his manager, and was told by Tim that he would need to look up the rebate on in house computer and print it. Sam couldnt find it and tried to get Tim his manager to help. Tim said he had a customer, which he didnt, and that we would just have to wait. We finally got Tim involved and were told it was a computer problem which was a lie as Sam had no trouble using the computer. Time was arrogant and not helpful at all. It tood almost two hours to buy a dishwasher. Tim left a bad taste for Lowes and I wont consider them again. This store is on Bobby Jones Highway in Augusta Ga
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#434508 Review #434508 is a subjective opinion of poster.
I purchased a special order patio door from Lowes in Rock Hill, SC on 5/30 on my visa. When the installer inspected the first door, frame was damaged at top so Lowes pickup up that door and reordered. Second door came and, yes, frame was damaged again--cracked on...
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2 comments
Anonymous
#690847

You're getting a full refund. What's your problem.

Review
#434305 Review #434305 is a subjective opinion of poster.
If you are a person that is looking out for American jobs don't not let Lowe's install your carpet. Three Spanish guys that could not speak a word English installed my carpet. There was no possible communicating here! Also, it sounded like they were tearing my house...
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3 comments
Anonymous
#804512

I purchase 1633 sq. ft. Stain master carpeting I was over charge $1996.00 the next morning I return as they were making the corrections they screw up 3 times before they got i...

Review
#434031 Review #434031 is a subjective opinion of poster.
Loss
$2000

Lowes in Tampa, Florida - Retract my previous complaint of Lowe's.

Recently complained of a GE cooktop I purchased from Lowe's. Since it was past the 30 day return date-I was not able to return it. I called the corporate headquarters and talked to a very nice person named Nicole. She and the local manager here in Sarasota, Gary, took care of the problem and let me return the cooktop for a full refund. THANK YOU is all I can say! Great customer service and they went way over and beyond what was expected. I never expected a refund but was hoping for an exchange. A forever customer of Lowe's here.
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3 comments
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#433761 Review #433761 is a subjective opinion of poster.

Lowes - Your practices

In 2005 my husband was an employee at Lowes. He was to have been a full time employee, but due to a mix up in training date, he was not listed as such. They were in the process of fixing that when he became ill, he died in Feb, 2006 of MRSA. He was 60 years old and had never been sick ever. Your company not only denied his life insurance, but in your most understand and caring way charged me over $600.00 to replace and install two hollow core normal bedroom doors. No discount, no compassion, just business as normal. My husband told me when he started working there that Lowes was a great company and would take care of him. RIGHT! I haven't been in Lowes since, will never go into Lowes again, and will tell everyone I can to shop at Home Depot. You don't give a hoot about your employees, your supervisors don't know squat, Your HR people don't know squat and the stock he took out goes up and down more than any roller coaster in the world. I hope Lowes gets EVERYTHING they deserve, and I hope this was an isolated case and you don't screw all your employees like you did my husband. I do thank the two employees that came to his viewing, and the one that came to visit him in the hospital. I have waited years to get this off my chest, and I do thank you for that!
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4 comments
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#433726 Review #433726 is a subjective opinion of poster.

Lowes in Belle Vernon, Pennsylvania - Customer service

every time i've gone into lowes in belle vernon pa. it has been hard to get help from the staff ,either there is no one around to ask question,they are not very knowledgable, or just don't want to be bothered. the employees are not very engaged.i don't know if it's because i am a women but they really don't want to take the time and any questions i've ask they have given me the shortest answer they can.i have started going to home depot even though it is further from my house. this is not a one time experience that i have had at the particular store. maybe they should get some lessons in customer sevice from home depot.
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#433432 Review #433432 is a subjective opinion of poster.
about a month ago I ordered a Screen Tight Meadow in Natural Wood Screen Door. The door was 30 dollars more than Home Depot but I ordered from Lowes because the shipping claimed to be a week sooner. Needless to say the door did not arrive in time and when it finally...
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2 comments
Anonymous
#688621

They estimated the manufacturers time of delivery. The rip was caused during shipment. When else "should" they tell you it would arrive. Why again was this Lowes fault? Be...

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#432910 Review #432910 is a subjective opinion of poster.
Loss
$209
My girlfriend works for lowes and was written up for calling out sick. What is the point in having sick days if you can't use them. I just don't understand the point. Can anyone help me to understand why she was written up. I am just trying to get to 1 hundred...
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4 comments
Anonymous
#688618

I never had to have a doctor's note. She needed to contest being wrote up instead of accepting it.

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#432666 Review #432666 is a subjective opinion of poster.
Tags
  • Sick time policy
I have bought approximately $10,000 worth of appliances with Lowes. They sell you a extended warranty and won't stand behind it. I will never buy anything from them ever again! When I called to get service they could not find a repair company out. When they said they...
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2 comments
Anonymous
#688223

Dear Heartless, I appreciate your feedback. I guess I didn't make myself clear. Lowes are their own warranty company. They have the their own warranty division. It has been ov...

Review
#432607 Review #432607 is a subjective opinion of poster.
Loss
$1500
Tags
  • Lowes Bad SERVICE