Latest review first
Lowes in Bloomington, Indiana - Cracked tub
Same as others. The tub has been installed since 2009 and repaired 5 times. NO MORE. I am replacing it now. I am tired of the cracks. The company sent a rep to repair 3 times for cracks in the bottom. The warranty was a joke. No service people within 200 mile of Indiana. Now it going to cost me for a new tub and the bathroom repair as well. To tear out and install a BETTER tub is going to cost $2300. POS tub. I agree , I don't see how this place stays in business and I have to complained to both Lowe's and Menard's about the product.
Customer Service Review
I live in niles mi , I called the store in niles two weeks ago for my shingles shatow green, they told me the truck would be in later in the week. Scheduled my long weekend for my house. Guess what'not in stock! So I drove to goshen 65 miles later . Spend a lot of money at lowes. I try to keep business Local.this day was so bad for us. Think lowes should make this right for us.
Lowes in Agua Fria, New Mexico - Worst Ever Order Online Store Pickup Experience
I ordered several items from Lowes online. Thirty minutes later I received an e-mail stating that my order was ready for pick up. I went to the store to pick up. When I arrived they had no idea about the order. I then agreed to let them pull the order while I waited. Thirty minutes later I was told that several of the items on the order were not in stock. They did not even bother to offer an apology or offer a substitute or a discount. Lowes has the worst online ordering system and the worst customer service ever.
Lowes in Boston, Massachusetts - Uncooperative honoring manufacturers warranty
I bought a Soleus Air dehumidifier from Lowe's in July '13 that did not work when I tried to run it in May '14. The manufacturer has a one year warranty and says they will work with Lowe's, who no longer carries the brand, to arrange a reimbursement for the nonfunctioning dehumidifier if I take it back to the Lowe's where I got it and have then call the manufacturer. Lowe's refuses to call the manufacturer and basically said it was my problem since I didn't purchase their extended warranty (two different people said this several times about the extended warranty sold by Lowe's). I didn't get the extended warranty because I knew the product was warranted for a year by Soleus. Lowe's did not tell me they would not help me get that refund if I did not buy their warranty. The store is in Hadley, MA.
Lowes in New York, New York - Terrible Customer Service
Brooklyn - Kings Plaza, NY "Garage Door 16'x7' " Curbside delivery Only Expecting a delivery on the week of May 20th. Called a week ahead of time to confirm. confirmed delivery for May 22. Told me, they would call the night before. Received no call. Called the morning of May 22nd. The person told me she wasn't the one I spoke to and arranged delivery between 3-5pm. No one showed. Called at 5:30pm to find out status. Person I spoke with was gone for the day. Manager says the delivery is now for the 23rd. How many people can take two days off?
Lowes delayed my kitchen construction for almost two months
My family moved into a new house in April, and decided to renovate the kitchen and make it a culinary chef's dream. Out first mistake was not going to a professional kitchen design company for consultation. Instead we went to a shitshow of a place: Lowes. Things started getting sour from the very beginning with the in house interior designer was already getting confused with measurements. Mind you, she was the slowest worker I had come to know and had no respect for other people's schedules. Then, a few weeks later, they lost the kitchen cabinets (go figure) and blamed us for being impatient. Those kitchen cabinets were to be installed weeks ago and there was no news of its whereabouts. We had to keep calling and asking for updates. We have been eating out of paper plates and ordering take out food…mind you having to wash kitchen appliances in the bathtub since we don't have a sink or an oven installed either. During the period of time Lowes lost our cabinets, which set the construction about 2 weeks back, there were some contractors from Lowes gone on vacation, so there was no one to finish the existing work that still needed attention. The service and guidance throughout this entire project has been a complete nightmare, and they continue to delay the kitchen as we wait to unpack and start living in our new home. I am a person who is almost always empathetic towards mishaps. However, it has been too long, and the people working there have been causing so much inconvenience to my family. I urge anyone remotely considering of Lowes for a big renovation project to avoid their services. It is honestly one of the most unprofessional and irresponsible companies I have ever had to deal with.
Lowes in Clayton, North Carolina - Injury
My dad was injured by a piece of wood at Lowes. Pieces slid and mashed his finger so bad it required stitches to stop bleeding. He was told they would cover the doctor visit and any future problems. It has been 2 months and he still doesn't have reimbursement and was told he had to send a signed form releasing them of everything to get the money. It's not handled by the store and the lady claims she hasn't got the form when we've sent it several ways. Employees were nice, but God help you getting reimbursed if you are injured. Wondering if we may need to hire a lawyer. This is ridiculous.
Lowes in Murphy, North Carolina - Appliance Repair
I purchased a whole houseful of appliances from Microwave all the way to washer/dryer. We also purchased the extended service. What I thought was top end stuff. The Fridge - Whirlpool was replaced within a year and now we are 3 weeks with no fridge. Customer Service is lost and confused and we can not get any answers. They took my appliance to the local store and they give me no answers. When will I get my fridge back. Can you tell me. We have spent a lot of money at the local store here in Murphy NC and think that this is a real poor way to take care of a customer. Find my fridge or give me a new one. 813-625-9374.
Lowes in Omaha, Nebraska - Terrible service installing hardwood stairs......still waiting for an answer!
I have been a regular customer of Lowes for over 15 years and live in Elkhorn Nebraska which I consider part of Omaha. Anyway, I ordered $10,000 worth of flooring along with installation. This also included 6 stairs leading from the front door to the main floor. The main floor has been beautifully completed by Midwest Flooring. They were also scheduled to do the stairs which includes bull nose planks. I have been waiting over 3 weeks for the bull nose pieces. The Lowes in Elkhorn has already received 2 separate special order pieces direct from the factory and they still cannot match the color correctly. This is after sending the factory a plank of the exact color. Ironically, they created all of the wood. Now since Lowes and the manufacturer can't get their act together, I was told by the Lowes inside sales manager today that they may have to install plain bull nose pieces and then have them stained, BUT there may be an additional cost to me....the customer! I am at wits end waiting for my stairs to be completed. Next time I will NOT go to a big box store for specialty work like floors, but rather to a company that specializes in only floors and has material in hand! Sadly, you simply become a number.
Awful Customer Service Review
Lowes used to be my store but their customer service is awful now. Just one register is open and self checkout is a nightmare. Bought a bath vanity on line. As they were loading I notice the box caved in so I opened and yes it was cracked into. This is only one incident. I'm done with them.
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