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Lowes in Dayton, Ohio - *** customer service

I purchased a ceiling fan and a light to have installed in my kitchen. We bought them on Monday. The installed sales dept. called that day and said our installer would call by Wed. When I had no call on Wed., I tried to call into the dept. but was put on hold for 15 minutes without anyone ever answering the phone in the dept. Then Thursday morning I called the store again. A very nice young man said I should have gotten a call already and he would take care of it. Eight hours and no call later, I called again. This time the woman on the phone gave every excuse out there, first blaming the contractor and then blaming her co-worker in the office. At 9:42 p.m., I got a call from the contractor. He cannot install them until next Thursday--10 days after purchase. I should have just hired an electrician on my own, but I thought by setting it up at Lowe's I was saving myself some hassle. Clearly that is not the case!
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Review
#428548 Review #428548 is a subjective opinion of poster.

Lowes does not stand by their service and replacement policy

November 2010 I bought a frigidaire refrigerator with the freezer on the bottom. The top and the bottom both have icemakers. Model # LGUB2642LFO. In the first year the icemakers broke. Yes, both of them. The electrical board had to be replaced. Next year the same thing happened. The electrical board was replaced again. Then the icemakers stopped again. The water tube was replaced, the lining around the door was replaced and some other parts, that took three seperate calls to Lowes within a few weeks time before it was fixed which counted as 1 service call according to Lowes because it was the same problem I called on each time and one month had not passed between calls. Within a few months the ice makers stopped again. The service man came out and made some adjustments and said this model is known for this particular problem. But since there were no parts replaced it did not count as a service call. It now stopped working again. I called lowes again. We are now 2 years down the road. I requested a replacement. By some act of God the icemakers just started up again on it's own. In the mean time I called Lowes to see where we are on my replacement. I told them it just started again on it's own and they said that since I haven't had three completed repairs requiring parts, ( it only counts as one repair if you call with the same problem within 30 days) I do not qualify for a replacement. The supervisor agreed that even he would be unhappy with a refrigerator as unreliable as mine!
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Review
#428452 Review #428452 is a subjective opinion of poster.
Loss
$1800
In St. Louis, MO both Lowes and Home Depot use a contractor named Trend to install kitchen counter tops. I had heard bad things about them but didn't listen! First of all the guy who was sent to measure was late. I was told that he would use a laser to measure, he...
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2 comments
Anonymous
#679833

(1) you should of listened, your bad (2) maybe the templater got there late because he had to deal with another customer like you before he came o your house (3) there are m...

Review
#428144 Review #428144 is a subjective opinion of poster.
Loss
$60

Lowes - Employe smoking issues

Lowes hires smokers but won't provide them with a smoking area and will not allow smoking on there property , so the employes must walk off site to smoke. And they use a public trail next to my house ,leaving butts everywhere and stinking up the place , I've talked to the manager ,and the *** hat doesn't care. and zero respect for the neighborhood so *** Lowes. 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100
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3 comments
Review
#426511 Review #426511 is a subjective opinion of poster.
I will tell you that I bought a washing machine for 500 Dollars and was told their would be a $ 50.00 Dollar rebate and saw signs for the 50 Dollar rebate everywhere. Today I received a letter denying my claim for the rebate because it did not have a qualifying item on...
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2 comments
Anonymous
#685033

Please understand the store has zero control over the rebates which are from the manufactures. Not the store. Perhaps if you had actually gone in to talk to a manager they wou...

Review
#426478 Review #426478 is a subjective opinion of poster.
Loss
$50
I bought a Larson Storm Door from store #1880 in Amsterdam, NY. After getting the door home, I realized that I couldn't install the door myself, so I went back to the store and purchased installation for the door from Lowes. The salesman told us that he would summit...
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3 comments
Anonymous
#1041471

I had much worse experience with Lowe's in Amsterdam. Window/door installer there named Dennis is a joke. He is often a no-show on promised date. He cannot even take correct m...

Review
#426396 Review #426396 is a subjective opinion of poster.
I have been doing business with Lowe's for many years. I applied for tax exempt status several years ago and received my number from the IRS. I farm and use quite a bit of farming supplies and do not have a problem in most places when I use my tax exempt number;...
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16 comments
Anonymous
#1553543

similar problem with my local lowes not excepting Texas Ag and Timber Tax exempt & Military discount at the same time when regional policy states neither benefit to the purcha...

Review
#426131 Review #426131 is a subjective opinion of poster.
Loss
$12
I ordered a custom screen door from Lowes.com. The scheduled ship date was 5 - 7 days. About a week later, Lowes.com showed that my door was ready for pick-up at my local store. After making a special trip to the store, all I got was bewildered looks. They didn't...
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1 comment
Anonymous
#675567

The door had been shipped and handled properly, as evidenced by the good condition of the packaging. The damage to the door was serious, and could have only occurred at the fa...

Review
#425527 Review #425527 is a subjective opinion of poster.
Loss
$170
Tags
  • Lowes screen doors
  • Screen Tight doors
A over a year ago, I spent over $6000 to install new french doors and storm doors--which you both, now, have passed through many times. As an incentive/inducement for the job, I was given a $400 pre-paid gift card. I was glad to get it and had plans to use it for the...
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3 comments
Anonymous
#716894

I happen to work for Lowe's. I get so sick of people like you calling in and asking "I sat on this thing and never read it and I burned my receipt and I have my thumb up my $%...

Review
#425076 Review #425076 is a subjective opinion of poster.
Loss
$400
Nothing has changed as far as lowes honoring themextended warrenty of bf lawn tractor. They brought it back a month later and we had to pay 70.00 because they say there is nothing wrong with it.We have called them and they dont return our calls as they say they will...
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2 comments
Anonymous
#671962

You asked for the CEO'S phone number, now that is funny

Review
#424771 Review #424771 is a subjective opinion of poster.