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I was given a final for only being late three times in two months. Then for not pushing the MyLowes card program according to their criteria, I was fired. And now, I can't get unemployment! Too much favoritism going on. Corporate doen't care they defend their managers...
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6 comments
Anonymous
#833110

You should have worked for my store. We love it when employees are late.

Customers get to stand around with the thumbs up their rears. Employee morale has really gone up since we instituted being late for everything.

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Review
#457129 Review #457129 is a subjective opinion of poster.
I went to the Lowe's on Iverson Way in Charlotte, NC and this manager name Bob was very rude and disrespectful. I was trying to return some product and everyone acted as if I stole something but the funny thing is I had my receipt. A white customer who was in line in...
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1 comment
Anonymous
#833115

That's not fair. At my store we treat everybody equally. We think everyone is a shoplifter that way everyone is equally offended.

Review
#456878 Review #456878 is a subjective opinion of poster.
I am an elderly man with a disabled wife. I bought an electric heater to replace my existing gas water heater on Nov 1 2013 at Lowes in Burlington, IA. After wiring it up we waited 2 days for it to heat. Nothing. We had an electrician friend come who checked out...
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1 comment
Anonymous
#741947

Umm...What?

So You buy a water heater and wait 2 days for it to heat up without taking action? You then call an electrician who finds nothing wrong, and then wait another 1 and a half weeks for hot water?

Lowes has a 30 day no question asked return policy. They most likely would have delivered a new Water Heater to you the next day and picked the defective one up. Did you not think to call Lowes before you paid to come have someone fix your current water heater?

Did you not think to contact the Manufacturer of the water heater to take advantage of their 6+ year warranty process before just blindly paying out of pocket for a repair? The manufacturer would most likely have told you to take the product back to lowes for an even exchange or a full refund.

So after bypassing any logical action that any reasonable person would have taken you expect Lowes to pay for your repair when you ignored all basic defective product procedures.

Review
#456742 Review #456742 is a subjective opinion of poster.
Loss
$575
Tags
  • Electric Water heaters
well I discovered that I did not need the tire and return to the store to return the item . I had the receipt for the item and told me I had return the item three times aleady which was not true so I as to speak to the manager, the manager came and he ask for my phone...
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5 comments
Anonymous
#752346

waiting to here from you lowe's

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Review
#456428 Review #456428 is a subjective opinion of poster.
I had ordered kitchen appliances on October 26, 2013. Lowe's delivery department changed the delivery time two times and did not bother to apologize. I left work to be at the property both times to accept delivery yet they were not there. When their employees finally...
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1 comment
Anonymous
#1388444

I am in the same situation right now!! Lowe's tells you they will call and never do they have caused 1000s in damage to my home

Review
#456269 Review #456269 is a subjective opinion of poster.
Loss
$1000
Lowe's refuses to do simple water hose hook up for new refrigerator - basically does not complete refrigerator installation by leaving the waterline unattached, will not use the copper line currently available and do a simple shut off valve attachment - requires a...
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5 comments
Anonymous
#1682217

The problem here is communication. Lowe's is supposed to install appliances but if something is not up to today's code, they won't do it.

This means that if you have an older home that had older appliances hooked up and working when you bought the home, Lowe's will not install the new appliances if the older ones were not hooked up to today's standards. When I bought an old home eight years ago, there was a lot better communication. I did what I needed to do to make everything fit in it's space and prepared the area for installation. This was done with the advice and guidance of the salesperson.

Unfortunately, there is a lack of communication by salespersons today. If you tell them that the appliances are going into an older home, they should be advising you on the various preparations necessary before you order appliances and have them installed. This would avoid all the frustration of appliances not fitting into the space because of unknown factors regarding the measurement of the appliances and the possibility that your appliance may not be able to be hooked up if the home does not have the specific requirements. Regarding the refrigerator hookup, simply letting you know what Lowe's will and will not do ahead of time would have avoided the frustration of believing they were going to connect it and then being told you need to get a plumber.

Your employees may be laughing but the customer is not. Train your salespeople in appliances to better communicate with the customer, and you will avoid having frustrated and angry customers calling you with complaints.

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Review
#456221 Review #456221 is a subjective opinion of poster.
purchased a dishwasher, arrived damaged, spoke with the manager of the Bluffton SC store where item was purchased and told they would arrange to have a new dishwasher delived when it was convient for me since I took off 4 hours off to accomodate their 4 hour time frame...
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1 comment
Anonymous
#741959

Umm....What? You do realize you posted this in a Lowes Complaint thread?

Review
#456189 Review #456189 is a subjective opinion of poster.
Loss
$450
I've been waiting for a product for over a month. Lowe's made three changes to the delivery date and it still hasn't arrived. They have also charged me for the product and I still don't have it. Spent an inordinate amount of the time with Lowe's customer care and they...
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3 comments
Anonymous
#738315

Well, I had the same problem with a product that I bought online, it looks like Lowes don't have reliable suppliers, therefore ther are as bad as the suppliers...never had one single good experience at Lowes, normally employees at the store are rude, so I don't go anymore, tried to buy online and almost over a month they keep coming with excuses about shipping problems,,,but they were promptly on charging me at the same day I bought...lets see how long it will take now to get my refund...

I HATE LOWES...LESSON LEARNED!!

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#455309 Review #455309 is a subjective opinion of poster.
The installers were to come at 8:30 in the morning but their van broke down. that was the only phone call we got. We had to make all the other phone calls to find out when we were getting our carpet. They finally got another vehicle lined up and then instead of coming...
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Review
#455172 Review #455172 is a subjective opinion of poster.
Loss
$300
Tags
  • installing carpet
Went to Lowes picked out carpet and paid $45 for an estimate that local competitors would do for free. Was advised by sales associate that I could get a coupon for 10% off by going to the local post office and picking up a new comer package. I did and there was a...
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3 comments
Anonymous
#741965

This guy is obviously an unstable individual. However, in retail you work with every kind of customer. Courteous and Not, it comes with the territory.

Why the original associate didn't just give the guy 10% off on his order or adjust the Pad price to reflect it is beyond me. Margin on Carpet pad is like 400%. Give the whining toddler his candy and get him out the freaking door.

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Review
#455121 Review #455121 is a subjective opinion of poster.