Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lowes - Lowe's

I tried to enter the "Guest Satisfaction Survey" and could not get on to the www.lowes.com/survey. It takes you to about 30 - 50 other sites but not to the lowe's survey. Is this just a trick to waste your time trying to search for this survey? Why not make if easier to enter the survey if you are really serious about giving away $5,000.00. Lowe's must not want to hear what people are trying to tell them about their stores. I hope they get enough complaints to change the site to enter the guest satisfaction survey for a chance to win a $5,000.00 gift card (to spend at Lowe's).
View full review
1 comment
Review
#423447 Review #423447 is a subjective opinion of poster.
I was in my local Lowes the other day in Bloomsburg because I wanted to buy some new flooring for a few rooms in my house. I go back to the section and start looking and wandering around. After a while I found some help from a guy. After only a few moments, I can tell...
View full review
2 comments
Anonymous
#669898

Quick to judge. There are plenty of disabilities that can make someone unstable. Unbelievable.

Review
#423030 Review #423030 is a subjective opinion of poster.
Loss
$10000
Went to buy gallon of Valspar white, sales person put it into the shaker and the can collapsed at the top/bottom. Told me it was OK. Asked for another. Tried to open a 3 year old gallon of Valspar and it was rusted tight, could not get lid off because opener deformed...
View full review
Review
#422208 Review #422208 is a subjective opinion of poster.
Loss
$16
Tags
  • LOWES Home
When I go into Lowes I feel like that place is what God used to design Purgatory. I'm a Senior woman, know how to fix things, but am a small customer, usually needing to spend $20 or less to fix something. I think they hate women customers, hate everybody who isn't...
View full review
3 comments
Anonymous
#671689

Lowes actually widened their aisles and made it cleaner looking especially to please the female shopper. You had an unfortunate experience or 2 at your local location but tha...

Review
#421199 Review #421199 is a subjective opinion of poster.

Lowes in Charlotte, North Carolina - Lee and Lorrie Smith

We purchased a stainless steel dishwasher only to discover when we got home with it that it was black. We called Lowes in Arden and was told that mistakes happen and we could get the dishwasher we Purchased in Brevard. It is a 80 mile round trip to Lowes in Arden. We went to Brevard only to be told by the manager last night that they would not exchange it for the correct model because this would not make their inventory right. We then had to make ANOTHER trip to Arden store. After talking with the manager we were given the correct dishwasher and another 10% back. I am not happy having to deal with a mistake that was not ours!!!!! Why should I continue to shop at Lowes? I thought any Lowes would have been able to accomodate us!!!
View full review
2 comments
Review
#420596 Review #420596 is a subjective opinion of poster.
Let me begin by saying I am a loyal Lowes customer. Recently my gas water heater went out. I was interested in having Lowes bring a heater and install it at my home because they offer same day service if you call before noon. Last month I called at 10 am on a Monday....
View full review
3 comments
Anonymous
#668127

You never pay the installer anything. Everything gets paid to Lowe's and they pay the installer

Review
#420240 Review #420240 is a subjective opinion of poster.
Loss
$120

Bathroom and Flooring NIGHTMARE with Florissant, Missouri LOWES

My husband and I are newlyweds, and I moved into his house. Because his house was a bachelor pad before I moved in, we both agreed that it needed some work. WEEK ONE: We went to Lowes, and spend over $9,000 on: - new floors for the whole house, - a bathroom vanity, - a bathroom light fixture, - a faucet, - a toilet, and - a ceiling fan. The only thing they had in-store was the faucet. I was told that the fan, vanity, light fixture, and toilet would be 5-7 business days. The floors would take up to 2 weeks, because they had half the boxes they needed in their store, and they wanted to get floors that matched that lot from another store. I hired a contractor to install my fan, vanity, faucet, and light fixture. I paid Lowes for installation on the toilet. WEEK TWO: The fan came in on schedule, but the vanity, toilet, and light fixture were missing. My contractor installed the fan. WEEK THREE: My toilet, vanity, and light fixture were no where to be found. So, I called. My toilet was in the store, but no one had called to let me know. I asked them to install the toilet, and they did promptly. Still missing the vanity and light fixture. WEEK FOUR: My vanity and light fixture were still nowhere to be found. It is now two weeks late. I called the store, and spoke with Ryan. He informed me that Lowes actually oversold my vanity. The distribution center had ZERO vanities, and 68 orders. So they had -68. He upgraded my order to an emergency order. It was supposed to take 5-7 more days. Also, my floors are supposed to be in at this point, but they are not. I am told that it is taking a while because they want to make sure that all the boxes are from the same lot. WEEK FIVE: I still haven't heard anything about my floors, vanity, or light. I called Lowes and and a woman who claimed to be a manager told me that she didn't have time to speak with me and would call me back. She never did. I found out later that she was not a manager. I called the next day. I spoke with Darren who informed me that my order for the vanity and light was no longer in the system. He said he would check around and see what happened and then call me back. He never did. I went in that night to find out that my order had been deleted from the system. I was told that another manager must have "cycled it out". Also I found out that my vanity and light were already in the store, but I had not been notified because my order had been deleted. I took it home and had to hire my contractor to come out again. I received just enough of a discount on the vanity to cover the service fee of my contractor's second visit. WEEK SIX: HALF of the flooring that I need for my house is delivered. WEEK SEVEN: The other half of my flooring is delivered. We set a date for installation. WEEK EIGHT: Nothing WEEK NINE: Instal is set to begin Monday morning. Monday, the installers come in and are professional and prepared. Then they tell me that the floors are from four different lots, and that they don't match up and will not fit together. Some of them are even different colors. If they install them, the manufacturer warranty and the installer's warranty will be voided. IT IS NOW SEVEN WEEKS AFTER WE WERE SUPPOSED TO RECEIVE OUT FLOORS. I called the manager on duty who tells me that he is sorry and will try to match some of the lots that we already have, OR I can wait another two weeks for a matching order from the manufacturer. I AM FURIOUS. But, I don't know what my dollar loss is. I have lost WEEKS of time, and STILL don't have a product to show for it.
View full review
Review
#420217 Review #420217 is a subjective opinion of poster.
I came into the Lowes in Elyria Ohio for a simple request. To exchange a bottle of Primo water. I had a manufacturers coupon FROM LOWES to get $5 off an EXCHANGE. First off, I waited in line to be told that I need to go to another register because they had to do a...
View full review
2 comments
Anonymous
#665404

Welfare huh, can't drink tap or well water like the rest of us.

Review
#419937 Review #419937 is a subjective opinion of poster.
Loss
$5
Tags
  • long time customer

First and last experience with Lowes.

First and last experience with Lowes. To the CEO, Management, Stockholders, institutional investors and or parent company, et al., of Lowes. This is an open letter to express my (and probably many others) dismay at the inept organizational procedures and customer service exhibited over the last several weeks with regard to a simple order, placed via the company (Lowes) website, paid in full, with a delivery date promised and set certain. Not only was the item never shipped, but it had not, as yet, even been produced by the manufacturer a week after the promised delivery date! (This qualifies for Government work!) This could have been an anomaly, so I gave it the benefit of the doubt. I called customer service. I was told that they would have to contact the vendor. They don’t stock this particular item… yet, they sell it as though they do, because the website clearly stated, “In stock”. Customer service seemed a little confused and told me they would call me back with answers. The next call I received notified me that they could not reach said vender and could not give me any info and would call me later... The next call never came. I called again and got a different customer service representative who, after retracing customer service representative number one, informed me that my order had not, as yet, been manufactured. Again, this would’ve just been a slight annoyance, but since this item was for a remote mountain cabin, the promised set certain delivery date was critical because I had to make a special trip to the cabin the day of delivery. Get the picture. So far I wasted one trip. So, I was told by representative number two that the item would be completed by the Manufacturer and shipping on Friday the 14th, of June; and that I would be called with a tracking number so I my coordinate with said delivery and be there for this now elusive event! You guessed it, no call. So I figured I’d turn my frustration into a bit of embarrassment for the people at the top for not managing the people that are supposed to make customers at least feel that they are somewhat an important part of the equation… LIKE BUYING THEIR PRODUCTS! The most insulting part of this scenario is the offer made by customer service representative number two. She offered a whopping 10% discount on my next purchase. [If] I had a company (which I do) and one of my customers had a similar experience with their first purchase, I would take this cluster as an opportunity to make this a public relations gold mine. Instead of a monument to bad customer service, this letter would have been a testimonial as to the incredible lengths I went through to make this customer feel special and actually give them the item ordered (or a better one, without charge) and show all future first time buyers that we will go to extreme lengths (repetition mine) to deliver on our promise(s) (opposite of breach) and I’m sure this would contribute to the steady growth and success of said company. Heck, I may have even delivered it myself! Yours truly, President and CEO, Trans Pacific Transportation, Inc
View full review
1 comment
Review
#419519 Review #419519 is a subjective opinion of poster.

Lowes in Fairbanks, Alaska - Masterforge grill that kicks out on me

This grill, my first big step into gas grilling (purchased at Lowes), randomly decides it doesn't want to work--either not at all, or only at an extremely low setting ("Warm"). Tonight it won't start at all. Very disappointing. It randomly works fine again when it feels like it. Haven't used it much, would like to use it more, but it's totally UNRELIABLE. Sad. I have to enter additional words, so I'll type sadly for a while...sad, sad, bad Masterforge, bad Lowes! Makes me sorry that I switched from charcoal- everyone said that gas was better but it looks like they were wrong.
View full review
2 comments
Review
#419082 Review #419082 is a subjective opinion of poster.
Loss
$300