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Lowes Troy Bilt

We bought ours in July 2012 used it only five times before the cold weather came thru. We tried to use it in May 2013 and it would not stay on. We were told it would not be covered under warranty yet the manufacturer warranty covers two years. When we took it for maintenance Lowe's would not give us the number to where it was sent out. They supposedly fixed it and charged us a fee for doing nothing to it since it did not work. We are sending our expenses to Troy Bilt to reimburse us. We also had to take it back cause it was not fixed proeprly, it's still not tuirning on and Lowe's is now going to replace it.
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3 comments
Review
#418862 Review #418862 is a subjective opinion of poster.
Loss
$363

Lowes in Dillsburg, Pennsylvania - Troy-bilt walk behind mower

We bought and returned TWO Troy-bilt self-propelled mowers within the past month (May/June 2013). Both were a piece of ***. The first one has issues with and engine that missed. I was told by Lowes tech to try a new spark plug. We did that. Engine still missed from day one. So we returned it. Then went with a hi-wheel self-propelled model. It was supposed to be front wheel drive. In other words both front wheels should be pulling. No way. Only one wheel turned. What a piece of ***. We called tech same day it was bought and they said we could either bring it back for repair or return it!!! You should have to return a new product the same day for repair. Why can't Troy-bilt assure that their product works the way it should?? And why does Lowes continue to sell these mowers when they have issues? There were several mowers sitting outside the store that apparently were repaired and returned for resale. Nearly all had drive issues.
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Review
#418744 Review #418744 is a subjective opinion of poster.
Loss
$100

Lowes - Whirlpool Frig 3yrs old, Compressor shot!

Exactly 3 yrs old, side by side Whirlpool, Compressor is done, given estimate of $700 to replace, Whirlpool had a 1 yr warrantly, guess they didn't have much faith in their product. Everything you buy now is junk, and extended warranties are very expensive insurance for the consumer. Manufacturers should stand behind their product! (Bought from Lowes)and they should not carry brands that are not reliable. A refrigerator should be expected to last 12 yrs minimum but much longer than that in the past. Quality control is a thing of the past I guess, no wonder, as American companies no longer manufacture in America!
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4 comments
Review
#418448 Review #418448 is a subjective opinion of poster.
Loss
$700
It seems every time I go into the Terre Haute Lowes store there's not one employee that wants to help, sorry, other then the paint area, they're good. The people in the lumber department are rude, when you want boards cut, they scatter like roaches, some even tell you...
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4 comments
Concerned62013
#678248

Decided to do a search on MR HEARTLESS as apparently he has nothing better to do but to tell everyone who posts on this site how wrong they are. Heartless - I am sorry that l...

Review
#418325 Review #418325 is a subjective opinion of poster.
I bought brand new doors from lowes. Spent $8000.00 on them. They started leaking at the glass which is a manufacturer defect and have been leaking from there since I purchased them for over a year. They gave me the run around at customer service and then tried to...
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5 comments
Anonymous
#1072018

We would like to emphasize the fact that the door may be a “better made brand” than some other doors on the market, the company WILL NOT STAND BEHIND THEIR PRODUCT. The sale...

Review
#418257 Review #418257 is a subjective opinion of poster.
Loss
$8300
DO NOT shop at Lowe's. After PURCHASING two items, with receipt, in hand, I was nearly accosted by a Lowe's employee who was working in the garden & patio section. He stated he was a security guard and an "off duty cop" which were both not true. He took my...
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2 comments
Anonymous
#706138

:cry Oh please cry me a river....This story sounds made up and written by either a fool or *** artist. I ALWAYS get great customer service there and someone is always asking ...

Review
#417098 Review #417098 is a subjective opinion of poster.
Tags
  • Rosedale location
  • Garden Patio

Lowes - Vetran Discount Discontiued

Lowe's previously offered a 10% discount to military veterans and the cashier would frequently say "Thank you for your service." As of June 10, 2013 they have discontinued this discount and the flyer states "Sorry for any inconvenience." I have always been a loyal Lowe's customer. I'll have to rethink that in view of their attitude toward those who have served our country. This is particularly troubling in view of their huge profit margin an in my opinion, the deteriorating quality of some of their products. Lowes paint is a good example. I painted a wall with their Signature (top of the line paint) and returned it after three coats failed to cover. Home Depot is looking better and better. I hope the public responds to this with their pocket book.
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8 comments
Review
#416307 Review #416307 is a subjective opinion of poster.
Loss
$10
Went to Lowes to replace water heater that would not stay on. Measured my existing to get exact replacement. Went to store with web site from store with models that would work. Was directed to everything but what I had listed, then informed I needed a "detail" from...
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1 comment
Anonymous
#662929

Just people not following through with their job. In the first part of your complaint, you act as if you were going there to replace it yourself, then you said ok to a detail...

Review
#414928 Review #414928 is a subjective opinion of poster.
Loss
$500
Lowes added insulation to my attic. In doing so they removed the existing 'chutes' that vented to the soffits, and filled in insulation which blocked the area to the soffits. They added new styrofoam chutes but did not push down to reach the soffit air space. The...
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Review
#414866 Review #414866 is a subjective opinion of poster.
Loss
$2500
I went into the store to purchase a small chest freezer. The smallest one had a clearance sticker on it. The floor model was damaged. I waited while the sales person went to the back to see if there were others available. When she came out, she told me that they had...
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2 comments
Anonymous
#707043

Unreal. I work for lowes delivery. We work 6-4 everyday and that is prob why we didnt wait til 6. You have a schedule you need to follow? No way is lowes delivery guys have a ...

Review
#414571 Review #414571 is a subjective opinion of poster.