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Lowes review: Olympic Maximum Stain + Sealant In One

Lowes' store salesperson recommended this product for our deck that had never been stained. The product did not provide the SF coverage claims as per the label. We cleaned the deck as per directions. We have a huge massive deck so this was an expensive project. The stain peeled within 6 months of application and now we have a huge massive mess on our hands. The pickets, railings, and deck boards all are peeling. The areas having less exposure due to the roof overhang are not peeling as much. The product claim in a fraud. We have read about this product lately on websites and find that others had the same experience as we did. As a consumer, the product claims are completely fraud. Olympic and Lowes should be paying out for the damages we all are incurring from this faulty product. We have huge massive mess and diminishes the value of our home. No one should have to sign anything to receive compensation via the written warranty. The warranty does not stipulate that one has to sign anything that says the consumer will not sue Lowes or Olympic. This is another fraud. Why should a consumer have to sign anything to satisfy a warranty consumer claim? Ridiculous.
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1 comment
Anonymous
#833085

Alright big man you go ahead and tell them to stick that warranty where the sun doesn't shine and see where that gets you. Oh and if you really want Lowe's to clam up just tell them you are going to file a lawsuit. Nobody at the store will talk to you further guaranteed.

Review
#494965 Review #494965 is a subjective opinion of poster.
Product
Lowes Warranty
Loss
$10000

Lowes review: SERVICE CONTRACT REQUIRES MASSIVE DRIVING FOR REPAIRS

SAVE YOUR MONEY. Service contract is a rip off. My pressure washer has never started easily. It cost $400. The Lowe's Service DISadvantage requires me to drive 160 miles south, leave it off, come back, wait for three months, drive back down there again, pick it up and drive home. 700 miles to service a $400 item. Took it Big R-where I will buy my power equipment henceforth-and fixed for 50 bucks. Lowes is about 1/4 mile from my house so to say this is disappointing is an under statement. I wrote to Lowe's to complain. They never even bothered responding.
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Review
#494857 Review #494857 is a subjective opinion of poster.

Veterans Discount Review

I went to Lowes in Kyle Tx while checking out I asked for a veterans discount they explained I needed proof I was discharged in 1970 and no longer have an active ID came back with my DD214 manger said they were sorry and told me he would speak to them. I went back today was checking out showed them my DD 214 they said that was not good after they called over two managers they said they would take it this time but I needed to get an Military ID. Terrible way to treat Vietnam vets I will go to Home Depot in the future.
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Review
#494716 Review #494716 is a subjective opinion of poster.

Lowes review: Their self check out at charlottesville is the worst!

Went to leave the store at 8:30pm all regular checkouts were closed only option was to use the self checkout. It didn't function properly, two check out people tried to help left store at about 8:50. they said they were short handed. Didn't buy that line if they would have had the two people at the self check out running the regular registers the lines would have moved much faster. Oh well I won't go back unless absolutely necessary. the ceo and board might try paying themselves a little less and paying the help better. Or, go to Chick Filet and see what customer service is all about. SEE YA
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2 comments
Anonymous
#922684

This person isn't wrong -- the scanners are very poor and don't always work.

The employees at the Lowe's in Charlottesville are seriously disgruntled.

There are a few that are very nice and very helpful, but my favorite experiences at Lowe's are when there is a long line at the customer service desk and there are 5 or 6 employees standing behind it, most of them doing *nothing*. I guess they are all "on break".

Try the one in Zion's Crossroads -- it has a better selection any ways.

Anonymous
#833086

The self checkouts are only meant for the 1% of the population intelligent enough to know how to use them.

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Review
#494582 Review #494582 is a subjective opinion of poster.

Lowes review in Upland, California: $1400+, 12 DAYS LATER, BOTCHED IN-STOCK ORDER SNAFU, 4 PERSONS ON THE PHONE LATER....

I had carpets installed by Empire.. no problem. Had new hardwood floors put in by local company... no problem. Had half the interior of the house painted...small problem with baseboards being masked an painted...but essentially no problem. Went to Lowes and spent 3 hours selecting blinds that had to be special ordered...BIG PROBLEM. That was on May 17th. The special order arrived and the subcontractor from Lowes never responded to their Faxes and when we called his voicemail was full. After two days and many phone calls we convinced them to place the order with another contractor to install blinds. The contractor arrived and installed the special order blinds. BUT the in stock blinds we selected was not cut. After I returned the blinds and went back to pick them up I was going to try to put them in myself, but decided I would be better off having Lowes do the job I paid them to do. Today the Manager was too busy to speak with me and would have someone return my call tomorrow morning. Mind you the contract said the job would be finished by June 6th. I do not suffer fools well. I will have no more dealings with Lowes. Long as I can read directions and Home Depot and YouTube is around, if I can learn to install a toilet I will "KEEP IMPROVING" by myself!
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Review
#494175 Review #494175 is a subjective opinion of poster.

Untrue Advertising Review

Lows add says the when you buy a refrigerator they take away you old one. When the guys came they said sorry they can't take the kind of refrigerator we had and left
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Review
#494006 Review #494006 is a subjective opinion of poster.

Lowes kitchen cabinets

I have a kitchen that is fairly useless thanks to Lowes design team. $11,000 later and I'm stuck with a microwave cabinet that's totally useless and an island where nothing mathes. They tried having me call the kitchen manufacturer but they say it's a design problem and wash their hands of it. The store says no problem, we'll fix it and call you back tomorrow. Still no call. We are stuck living in a brand new house with a useless unfinished kitchen that can't be finished until somebody at Lowes wakes up and follows through with the talk. So far lots of friendly, lots of "no problem", but no action. It's beginning to look like I have to find the time to go in again and loudly rip a piece off the store manager at the customer service counter in front of all the customers. And that just not my style. How low do I have to go at Lowes to get what I paid for.
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Review
#493924 Review #493924 is a subjective opinion of poster.
Loss
$11400

Lowes review in Saint Petersburg, Florida: Lowe's environment experience

I worked for Lowe's and, stores usually have 1 or 2 people scheduled per area per day. The workers have a huge list of things to accomplish by the end of their shift. Then they have to provide consultations with customers which take 20min.-2-hours to complete, per customer. The truth is that, if they only had to do sales, the departments would probably be well staffed. Whenever, the worker is interrupted from whatever they are working on at their computer station, the computer logs them off, and they have to start all over again. Daily life for Lowe's workers is high stress because they never have back-up assistance, their job task list is longer than their shift, and if their employment is not threatened by days end by an upset customer, their employment status is threatened for not completing all of the maintenance and re-stocking that needs to be done. How would you like to have your job threatened everyday? The fact is that customers act differently in Lowe's than they would in front of their own employer or clients. Customers walk in and demand one-on-one attention to their need, and if they don't get it, they ask for the sales person to be fired. Customers buy items, take them home and use them or break them, and then expect Lowe's to give them their money paid back, or they will sue, call the corporate office, of make a scene at the store. Unfortunately, Lowe's doesn't fight back against these abusive customers. I agree that Lowe's, and their suppliers, make often mistakes, mostly those mistakes are made because of their computer program known as 'ISST' is a mess, they should have dumped it a decade ago, it just does not perform at the level the this retail giant wants to do business in terms of managing construction, or pulling product. It's a dinosaur and so is their DOS based Genisis. When you look at who they are hiring in the installed sales department, it's typically people that have never ran or worked in a major construction business. They cannot relate to the construction issues consumers are talking about and don't know how to resolve them either. Product issues are due to ISST's documents which are difficult to follow (they're in all CAPS, with no line breaks), or supplier errors. If it's cabinet sizes differences, it's either the cabinet designer at fault or the person who provided the room measurements. The problems could be resolved if Lowe's hired construction administration experienced people to begin with to make decisions for them, and fixed their computer issues. The other side of the problem is that Lowe's has a huge volume of customers that over-step their bounds to get some sort of compensation out to their problem, which was their fault to begin with, such as breaking products before they return them, or deciding on shopping on the busiest time of the day, to resolve a lengthily issue. One customer returned tile adhered to cement board to Lowe's because his client didn't pay for the remodel, so he cut out the tiled area. Another customer didn't want building inspectors in his home, which would have revealed some un-permitted work, so he created an elaborate story blaming the Lowe's employee to gain his contractor measure fee back. The employee received a write-up for the false customer report. A jealous wife heard her husband talking about his visit to Lowe's where he visited with a female sales person about product. The wife called corporate, made up a story and had the woman fired. The woman without a job did not qualify for unemployment because she was fired, and was left without an income for her family. Several people last year returned expensive appliances because "they didn't work right", however, when inspected by a repair person, there was nothing wrong with them and they worked fine. Lowe's lost thousands of dollars on appliances that are now considered "used" and have scratches from homeowners. Most of the items that are returned to Lowe's by customers that have not been honest, are not re-sellable. Lowe's loses money every day to bad customers. When you take into account all of the bad situations where Lowe's is held accountable, it really is not 'Lowe's' fault, to begin with, but they are ultimately held responsible for the loss.
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3 comments
Anonymous
#826150

Kristy, I don't know if you bought a price reduced item due to the BBQ being displayed outside and exposed to outside conditions before being purchased by you. I don't know if you purchased a previously Returned item.

I also don't know how long the item was in your possession before you discovered that it had rust, if you had it loaded at the store then got home and began unloading it and discovered it, then drove it right back to the store, then their is a high likelihood that the product was unsatisfactory at the time you purchased it. However, my assumption is that you inspected the item before you allowed it to be loaded up into your truck because you mentioned that you were adamant about the BBQ's condition at the time of purchase. It was probably for a an event that you were having. From my experience, people return items because they don't find value in what they purchased any longer.

Most of the time it's because they've used the item. As I mentioned above, I am an ex-employee and don't work there any longer, but the common theme of returned items is that customers act like some act-of-God just came down and before their items are put into the cart by the cashier and they've rolled the cart out the double doors, that someone smashed their stuff. Cameras in the parking lot area record customer's unsafely storing their purchased items in their vehicles, mishandling items, dropping items.

Items are crammed into vehicles, set against sharp objects, stacked and not secured. All of those things do damage items after the item is purchased at the cash register.

Anonymous
#826123

So I was wrong returning a bbq that I A)did not have long enough for the wood to look like it was left out in the elements for 2 years B)was all rusty inside(even the instruction booklet was rusty when I clearly asked for one that was in the box, but was told after the fact that all the other bbq's they had either had broken parts or were missing parts(was told this after I had already paid for the bbq)? And wrongly told me that the bbq would be fine where he placed it in the truck(I wanted to move it to where I thought it would be stable-turns out I was right)- causing damage to the truck when the bbq shifted.

Anonymous
#823765

I also work retail and I feel your pain. Nothing you said is wrong.

I could also add some more to your tale but it is perfect the way it is. The customer is not always right and it is about time retail woke up and smelled the coffee

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Review
#493627 Review #493627 is a subjective opinion of poster.
Loss
$10000
Tags
  • Installation

Lowes review in Jacksonville, North Carolina: Needed replacement cooking grates for 3 year old Master Forge Grill

Contacted Master Forge two times about needing new cooking grates and was given a reference number each time and was told someone would get back to me. I never received a call back. I called back myself and on the third try after a weeks time I was told that they no longer make parts for my grill even though the exact same size grills are on their new, similar charcoal grills at Lowes. I loved their grill. Now I will look elsewhere for a product that stands behind their product. I was even told by one employee at Lowes to check with Sears.
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2 comments
Suzann
#830133

Why not just buy a new grill? Maybe the new grills have longer lasting cooking grates.

Jonerik
#823648

So if they use the same part on the new grill why not just say you have one of the new grills and need a cooking grate for it?

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Review
#493538 Review #493538 is a subjective opinion of poster.
Loss
$200

Lowes Installation Review

Fence was installed 6 feet inside of property lines. Looks terrible. They refused to fix it. They said I got what I paid for. Now I can't enjoy my yard because I am reminded of their terrible customer service.
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Review
#493514 Review #493514 is a subjective opinion of poster.
Service
Lowes Installation