Lowes Reviews and Complaints
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Can't find my order | Lowes review from Nitro, West Virginia
They send me an email and said my order was ready to pick up. Drive an hour and spend $30 in gas and they say they can't find it. Manager calls an hour later and says he found it (too far to go back for it). A few days later, another hour's drive and another $30 in gas and standing in the store while they explain that they can't find my order AGAIN. What do you do with people like this? They're the only game in town and they know it. I can't have it delivered because it is too big. Feeling helpless.
Lowes Delivery Service Review
I waited 3 days for my refrigerator delivery and it never came. Each time they guaranteed it was coming and never called me to tell me it wasn't. It was unbelievably shocking and the rudeness of the customer service people was horrible!
Lowes Delivery Service
Campbellsville Kentucky lowes. There is a guy that works in lights, he is disgusting his overall appearance when he smiles is rotted teeth he has been the manager of 89 lumber And he is the manager of the lights at Lowes in Campbellsville. I being a former manager finds this trouble some. His son is trouble lives by me I am a home owner never going back to Lowes my bill is paid Home Depot here I come. Greg Ramsey
No kitchen for five weeks and counting | Lowes review from Chesterfield, South Carolina
We gave lowes 73000 on april 2 8 weeks later after we a complaint to corporzte thdy stzrted thd job. They started and here we are five weeks with no kitchen and nobody has bedn here for 1w days and they will not be here for4 mord days our life is a nighmare we have had to retain an attorney we cant deal with this anymore lolol lowes cares lololol that is nobody has worked here for 15 days lowes delivered the wrong materials so many times that when contractorx did show up here they didnt have the correct supplies. Wrong siding is on my house crown molding vor ccabinets is 4 inches wide the space between the top of my cabinets is less than 2 inches
Bad Working Experience Review
Lowes is the worst company to work for. Imwas a delivery driver and was fired for smoking on my lunch break. My store was 2780 the manager is Brett German. I could understand if I got fired for smoking on the truck. However I was on my lunch break outside the truck and got fired. The part im really upset about is that 1 of the other drivers was pulled over in the company truck and got a dui. And he kept his job. Now mr lowes what I did was on my own lunch. And what I do on my lunch is my business. So mr Brett German what I did put no 1 in danger. What the driver who got the dui put everyone on the road at risk of being killed or hurt. Now question 2 who signed the truck off to let the driver drive a truck drunk. If a cop smelled it on him how could the mod not smell it. That mod should be just as responsible if the drunk truck driver hurt or killed someone. The mod Brett germa should be fired at once. Not only that the driver's have been asked by the mod not to take a lunch break, they asked us to submit a lunch punch card to keep them out of trouble. Now saying that I loved being a delivery driver for lowes. I would like to have my job back. I was unfairly treated. If they were to ask anyone who went on the truck with me they would of told them I never smoked on the truck.one person say me outside of the truck smoking on my lunch. That a.m I was fired I had my lunch slip in my pocket to turn it in already filled out before I knew about being fired. I tried to hand it to the manager and he refused to look at it and threw back at me. I am trying to get my job back without using a lawsuit. Bec I don't want to just get paid I want to work for my money. I was advised by a lawyer to file a lawsuit against lowes to get PAID CASH. I just want to work I want to be treated fairly and I don't think I was treated fair. Not compared to the drunk truck driver which by the way was on his final write up. Like I said I want to keep this out of the court system. I have however paid a 25000 retainers fee to fight for my job. I guess managers don't think an employee has that kind of money. I do have it and I will fight for whats right.
Be careful in ordering flooring from Lowes
Be careful of how your are being charged. We were looking to upgrade our guest bedroom and wanted to our end carpet. Having been in the industry we went in knowing there will be waste as carpet is manufactured in 12ft widths. Where they get you is on the sundries. It is reasonable to expect charges for items such as furniture moving @ $60.00 per room, padding @ .85 a sf, needed for any install and removal of carpet @ .36 a sf. All of these including the $35.00 for site measurement which is credited toward the order. Seems reasonable and standard business practice. What becomes a perception of hidden extra costs is the calculation of the extras. Fixed costs such as furniture moving and site visits are fine. However the calculations for removal and padding are based on what you PURCHASE! So the waste that you are purchasing on the carpet becomes unearned profit for Lowes! For example if you purchase 260 sf for a room but the actual room is 212 sf the 48 sf of removal (which is not there) and padding which comes in six foot widths are really hidden costs. I personally do not pay for items I do not use. This coupled with the fact that the estimator had the incorrect carpet on the order (most expensive)' always get a medium carpet and better padding, it saves lists of dollars and performance does not suffer, resulted in an increase of over 25% from the original estimate. No sale for you Lowes..... Be honest, be straight, train your sales people.....carpet is a commodity, it is all made in NW Georgia in about five plants. No big differences her except service and honesty. No sale for you Lowes!
Lowes - Guarantee Review
Very helpful not really sure if he is the store manager but he is in mgmt basically accused me of moving merchandise in clearance price section on shelf did not honor the price and was very rude told me he didnt require the team membera to zone and if the item didnt fit basically put it anywhere o said well you need to tell them as well pull the the price if its wrong it seems to me lowes just hires whoever nothing is ever in the right price and that price guarantee needs to definitely be removed they dont honor it lowes home office needs to pay a visit or hire mystery shoppers
Lowes will not reimburse us a new warranty even though we paid for 4 years!
After a grueling month without an ice maker, and many technicians in to try and fix our new refrigerator, we finally have resolution. The New whirlpool gold refrigerator has an issue that is unfixable! Great news, we bought the extended warranty and it will be replaced! Not so great though! After I had to call Lowes again, no call from them explaining the resolution, I was told we will be issued merchandise credit for the purchase price and tax. The fridge is no longer on sale so we will have to pay another 200.00 for the same one! It is also out of stock until August! More bad news, we bought the 4 year warranty and they will not reimburse us so we can but a new one! They said we have used it up! However, if they had been able to fix the issue it would still be under warranty for 4 years! This is terrible business and I am going to have to buy another warranty and pay full price! Where is the logic that the warranty will not carryover or we cannot get the credit for one! This is once again another example of how a company could have better customer service programs! Next time we will go to Home Depot!
Incompetent & Dishonest | Lowes review from Raleigh, North Carolina
These guys are terrible. First problem. I tried to add installation after I ordered a dishwasher. They told me they had to cancel the order to add the installation and reorder it, which I thought was ridiculous but whatever, and they would call me back when it was done. Never got a call back and called them to find out what was going on. Find out they cancelled it and never reordered it. As a result they no longer had inventory. So I find they have it in a nearby store and tell them I will order from there. The guy proceeds to tell me that they can get it shipped from the other store overnight and says there is no benefit of ordering it from them. I'm told i will get a call within 48 hours for installation. Second problem. I get no call back within 48 hrs for installation. I call and I am told I have to come in person to sign a contract for installation in order to setup a time. This is ridiculous. No one mentioned anything about this at all and to have to come into the store and sign something is absurd. I call lowes 1-800 and they talk to the store and find out I don't have to sign it at the store and can do it when they come for installation. Third problem. I found out they never got the dishwasher they said they would get overnighted to their store and that was 3 days ago. The dishwasher would not get there until the following week. Apparently I find out that it takes at least a few days in the best case scenario for them to transfer an item between stores. So apparently the guy just wanted to make a sale and was full of it. Avoid these people if you can.
Lowes - Installation Review from Upper Black Eddy, Pennsylvania
Hired lowes to install cabinets, counter appliances and backsplash in april... mid june the cabinets finally went in as we were held up because the lowes contractor quit! Now we wont have counter until 7/21 with yet undetermined dayes for the wrap up of backsplash and appliance install. Refrigerator was damaged and did not fit the space they created for that refrigerator. Stove was also damaged! Nobody at store cares. We said we wanted to return everything and the manager authorized it without trying to solve the issue. They do k ot care. Called corporate and got passed around. They do not care either...been complaining for two weeks and not one call back.
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