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After having several issues with customer service at Kokomo, IN store was directed to managers on two occasions to resolve my issue. The first time I was directed to an Assistant manager (Jim) when I mentioned I do a lot of business with the store he looked at me as...
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1 comment
Anonymous
#656090

Well now you are learning where the retail employees get it from, the people whom they were trained by. Also, if you have a legitimate complaint, then you should get great cus...

Review
#411765 Review #411765 is a subjective opinion of poster.
Reason of review
Poor customer service
My first issue happened when I bought a can of black paint for an exterior door. I asked for it to be mixed black. He said he had to have a color swatch for it. It's black dude. You add black. Anyways, I bought it, sent it out to my contractors and they didn't use it...
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3 comments
Anonymous
#667489

I work at a Lowe's store and I know for a fact we take back almost anything. We recently took back a sump pump that we could never have sold. It was made entirely of metal, ...

Review
#411254 Review #411254 is a subjective opinion of poster.
Loss
$1000
The Veterans have a right to be upset by the selling of this Doormat that resembles the American Flag. Even if it is not an exactly like our Flag, it still has enough design elements to be recognized as made to look like our Flag. This is disrestful of the Flag of...
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12 comments
Anonymous
#859461

Where can I buy an american flag doormat?. I have a mentally disturbed flag Nazi neighbor. I want to wipe my feet on this flag. I'd wipe my *** too but I can't find flag toile...

Review
#411234 Review #411234 is a subjective opinion of poster.
Like many others, I also bought a Stanely CH7 based on the "electric start" When I couldn't find it in the manual I was told that it "must be an electric assisted state and that I would see the difference" of course if I added gas or oil then it could not be...
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Review
#411148 Review #411148 is a subjective opinion of poster.
Loss
$747
I purchased a troy-bilt riding lawn mower last July (2012) for about $1200. Since then, I've put less than 20 hours of use on this machine; from the time it was purchased until winter (JAN 2013). We changed the oil prior to storing the mower for the winter months....
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2 comments
Anonymous
#655004

Why aren't you complaining about Troy Built. They made it and being less than a year old it would be Troy Built's warranty that would repair it. Your complaint should be with ...

Review
#411051 Review #411051 is a subjective opinion of poster.
Loss
$100
I have only purchased products twice from Lowes and I should have known from my first experience to never do it again but I gave them the benefit of the doubt. Wont happen again. The first time I ordered to the store a mirror. I got an email confirmation stating the...
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2 comments
Anonymous
#699461

Terrible customer service if anything ever goes wrong. Bought a fridge there and the first one never worked and needed to be replaced immediately, and its replacement broke in...

Review
#410373 Review #410373 is a subjective opinion of poster.
Loss
$200
Tags
  • 15 min
Over the years, Lowes has driven out our old home improvement store out of business. Here are some of the things that I've purchased at Lowes and what my experiences have been. Built a deck. Purchased most of the lumber from a local lumber company. Finished on...
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2 comments
Anonymous
#1320225

I purchased a Project Source Single Lever Kitchen Faucet and the hand handle came loose/off months later. Finding information on a defective screw is all but impossible with t...

Review
#410150 Review #410150 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1000
I have been given the run around from Backyard Products, the install company for Heartland/Lowe's. The cancelled my original reservations and lost my second reservation. This was all after I already destroyed previous shed and valuables are on the lawn. Had to...
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3 comments
Heartland_Industries
#1059062
Lowes Verified Representative

We are always sorry to hear about issues with our products. We would love the opportunity to speak with you regarding the issues at hand and to get them all corrected and to d...

Review
#409673 Review #409673 is a subjective opinion of poster.
Loss
$1700
Tags
  • Shed Installation
Just about every order I have placed with them has been screwed up in some way shape or form. Charging my for an ac unit that I ordered online but the refund takes days to get on an item they don't even have! That's bull! Then when I call the store they are rude and...
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1 comment
Anonymous
#652676

Sounds odd to me. What does being a chain have to do with getting product from one store to another? Most "Chains" have a distribution center that ships products to the stores...

Review
#409648 Review #409648 is a subjective opinion of poster.

Don't buy from Lowes

We went to Lowes looking for a metal hideaway hose reel because our dogs chew on the plastic ones. While at Lowes we saw exactly what we were looking for in the greenhouse. It was actually being used to hold the hoses which were used to water the plants. We asked staff where we could locate the product in the store as we hadn't seen one for sale in the hose reel section. Staff stated they didn't actually sell them, just used them for personal use. Disappointed to have found exactly what we were looking for, but discovering it wasn't for sale, we went home and looked online. To our surprise, we found the exact product we were told by a Lowes employee they did not sell, on their website. I called and placed my order over the phone. Within an hour of placing the order, I received a call from Lowes stating due to an "IT error" the order was cancelled and I would need to place the order again. I checked my bank account and was charged $269.63 for a $119 hose reel. I was told it would take 7-10 business days to receive a refund and they encouraged me to place the order again and stated my card would be charged again. Needless to say, I did not place the order again and stated I would just wait for my refund. I waited the 10 days and called back as I had not received a refund to my account. The woman I spoke with was rude and kept talking over me. She stated the order was listed as completed and stated the item had been picked up. I live in OR, the store that was suppose to send the product to me is in FL. It seemed obvious to me that I did not pick up the product, but not to this ***. I had to argue with her for several minutes and then she put me on hold for 20 minutes. She came back and stated she had called the store in FL and cancelled the order and I should receive a refund in 7-10 days. I asked why she had to call and cancel an order I had been told was cancelled due to an IT error 10 days ago by Lowes, not me. She didn't have an answer and told me to "have a nice day" and hung up on me. Home Depot all the way!!!!!!!!!!!!!!!! Lowes, never again.....
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1 comment
Review
#409520 Review #409520 is a subjective opinion of poster.
Loss
$270