Lowes Reviews and Complaints
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Lowes review in Greensboro, North Carolina: Poor cabinet installation
Lowe's will mislead you about the time a installation will take, I purchased a Shenandoah kitchen cabinets for what is called a ten foot kitchen and have spent a great deal for upward $40K. The contract stated the project duration of 30 days, I am handicapped and my wife and I thought that was excessive and ask why would it take so long, the sales lady said they use that number just in case there are material deliveries issues and schedule conflicts but we should not worry that the time is usually much less. We are now into 31 days since construction begin and all the cabinets are still not installed, they just came out and measured for countertops and was told that fabrication and installation could take two to three weeks, there is still so much to do that I doubt they can get it done in 60 days. The contractor they are using is named Upfit LLC (UNFIT would be more appropriate)only uses one man for the installation and in the past thirty one days he has been on the job 89.33 hours, he only works three to four days a week and a average of four hours a day, and the quality of work is something that a thirteen year old might do. I will be posting a video. Some things you will see is no sheetrock behind cabinets, he used paneling behind some cabinets that was demoed from the kitchen and did not even bother to rip so edges would land studs cabinets not anchored to studs, instead of fixing flooring under cabinets as contracted to do he just put down nailing strips, ceiling where soffit is torn out not repaired, I had to call in a third party wood flooring firm to repair floor where they broke up the flooring and did not have the expertise to repair, the worker with out permission went into another part of my home and retrieved some flooring that was for another project that did not even match and try to install, there were design bust with the sink and sink base that would only allow for a 1/2" counter top revel that if I had not caught they try to cover up. The cuts in the back of the sink base was missed and looks as though it was shot with a gun, they broke my alarm system, they broke my range, they want protect the house from debris, (a little plastic please). Whenever confronted with doing the right thing or the most expedient expediency wins out hands down I mean I could write a book on these clowns. When I called to complain I am just getting the brush off, no one at Lowe's gives a *** once they get you to write a check. Like I said if I can figure out how to link video I will, it is much more descriptive. If it was not so serious it would be funny.
Lowes review in Tucson, Arizona: Their Employees are the Worst!
TOTAL DISRESPECT FOR IT'S CUSTOMERS. They have some girl that works in the garden department - female gilligan we call her. She has NO respect for customers. We caught her up at the cashier registers speaking with cashier just trashing a customer that she had been helping, mocking the way the customer spoke and walked. When the manager was notified, all that was said; oh gosh, i'm sorry... what is that.. well yeah, i guess you are sorry if that's all you can do about it! the employees was completely unprofessional, and you know if she did it once, and did care who was watching or heard, she's done it before, the store is going totally down hill!!!!!!
Lowes review in West Bloomfield Township, Michigan: POOR CARPET INSTALLATION!
We entered into contract to purchase and install carpet. The contract had carpet purchase of 900 Sq. Ft. at $2232.00 and installation labor charge of $815.40. Full payment was made and we awaited installation scheduled for 5/22/2014. The following is a list of the deficiencies following installation: 1. The carpet is not all tight and snug. There is a raised bump radiating from the east wall in the living room about 1 inch high and about 14 inches long. 2.There are several places where the tack down staples are showing and are obvious. Our old carpet installation did not show any staples. 3.We were told by the installers to put down “transition strips” to cover the gap where new carpeting met the old. Our old carpet had no “transition strips’ and had no obvious gaps where the carpets met. 4. Upon completion the installers asked if I had a good vacuum cleaner. Upon an affirmative answer they suggested we do the clean up of all the tufts, fuzz and lint. Whereupon they left. (They were there about 10 man hours.). 5. My contract states I paid for 900 feet of carpet and 855 feet of pad. Did I over pay for the amount of carpet or was 45 feet of carpet laid with no pad? 6. When we vacuum in a certain direction we get diagonal lines in the carpet. The poor quality and service has certainly put LOWES in my DO NOT SHOP and DO NOT RECOMMEND folder.
Lowes review in Alliance, Ohio: Discrepancy between website and in-store availability
We are in the market for a reel mower. I searched Lowe's website, and found the brand I wanted at a great price. Since the item was in-stock, according to Lowe's website, at only 1 local store, we called before making the 1/2 hour drive. The lawn/garden associate searched the floor and warehouse with no success. Just to see if the item was available for purchase, I went to Lowe's mobile site and placed the item in my cart for in-store pickup. I showed the associate my phone, and asked what they would have done if I'd paid for the item at home and found it was unavailable when I got to the store. He stated that he wasn't sure. Another associate chimed in and said he remembered selling the floor model at least one month prior to our visit. We went to the customer service desk where we were NOT greeted by the customer service rep (this is common in most retail stores, unfortunately). After explaining our situation, we were curtly informed that there is a day's difference between in-store availability and what is shown on the website, and that we should have asked for the item to be pulled from inventory before we came to the store. She seemed skeptical that we even found the item online, and asked to see it on my phone. We also explained that another associate said he sold the item over a month ago, which was ample time for the website to have been adjusted. She didn't offer us any alternatives or apologies for our inconvenience until I made a comment about the lack of concern for customer satisfaction on the part of many retailers, including Lowe's. She promptly cast the blame on the lawn and garden department staff, then offered to call a few other stores for us. We explained that there was no need for her to do so, because the website only showed availability at her store!
Lowes review in Port Saint Lucie, Florida: Abusive sick place, abuses patients and people, crazy sick staff
beware of new horizons of port st lucie and the area there- it is a mental health facility full of really abusive nasty people and a sick staff that is crazy themselves and are the ones that need to be there. new horizons is a terrible place that abuses patients and people there. the doctors are sick people who abuse patients as well. I know people who were abused there by the staff and doctors. its a really bad place and people need to know and beware. there is a female indian employee there who is fat dumb and really sick too. this place is unethical and bad and needs to be sht down..
Olympic Stain Review
I bought Olympic stain that was supposed to cover and renew the finish of my deck. After using 2 gallons and following the directions it looked great. After one winter it's peeling all over. I don't have my receipt but can take pics
Lowes - Bad Customer Service Review from Omaha, Nebraska
We have experienced the worst costumer service in many years. We ordered a John Deere riding lawn mower. When It came time to deliver, they called and arranged a delivery time. It was suppose to be delivered a sat morn. We waited and no Mower. My husband called and finially got delivered at 6:30 in the evening. The same time we also ordered a Sliding glass door. When installed the screen and beant it while putting it in. Then ordered a new one, said they would deliver it. Irwin took that afternoon off and no screen. They called and said they lost the screen so they couldn't deliver it. Then they found it and would call for another appointment to put it in. They never called. My husband called and they said your screen has been installed. My husband told them no it hasn't. So they said Jeramie is on vacation. He can't do this until tues. My husband made an appointment for tues to have it installed. Jeramie was to call half hour before showing up. No call. At home at noon and no call no show. We come home and the screen was installed. They had climbed our fence came on our back porch without our permition and without a phone call telling my husband they were in their way. Now the screen does not work and is not installed correctly . It slides very stiff and is not streight. We love to shop and buy from Lowes all if the time. My Brother -in-law is a manager at the store we shop. 72 Giles. This is no reflection of his work We really like the work Jeramie does but we are very disappointed. When we called they just say Jeramie will call us. Lowes should take care of this we should not have to. We bought from Lowes not Jeremy. We are looking to install more windows but your costumer service is really not the best. It seems The right hand doesn't know what Left hand does. This is a bad reflection on your store. Rick is very happy and proud of his job. Can we look into this and see what and where the problems are. Sincerely Irwin and Wendy Welch
Stove Washer Review
DO NOT BUY A STOVE WASHER OR DRYER OR REF. FROM LOWES IF YOU DO AND THEY DONT HAVE IT IN STOCK THEY WILL GIVE YOU A USED FLOOR MODEL AND WONT TELL YOU ABOUT IT AND YOU WILL BE STUCK WITH IT THEY LIE AND THEY ROB YOU OFF TOUR HARD EARNED MONEY I KNOW I HAVE WORKED THEIR.
Rude Customer Service Review
Vicky ls a rude person to customers she need to be fired Lowes Aiken sc
Lowes review in Kingston, Ontario: Mis-advertised lawnmower a piece of cr*p
The flyer advertised a 'self-propelled' electric lawnmower at, admittedly, a good price. Because it was such a good deal I phoned customer service to verify that it was in fact 'self-propelled'. When the spring rains allowed me finally cut my lawn I found out it was NOT self propelled. I asked them to make good on their flyer or make me an offer on another lawnmower they said no. I admit I can still return it for a refund, but I feel they should offer something for my inconvenience. Wouldn't it be reasonable to offer me a lawnmower with the desired features at a decent discount, such as the discount that was being offered on the machine advertised? Anyway, the lawnmower they sent was just awful.
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