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Lowes in California, Maryland - 3 day delivery is a lie

I ordered product for my contracting business from Lowes via online the website gave me a delivery date. I checked the website the day after that date and it said it was ready for pickup. I went to the store it was not there. I was sent and email later that day and was told it would be a few more days. Then on that day I get a call from the store saying it would be 5 more days. I was told someone from management would call it never happened. They lied to me several times and I guess they are going to string me along until the order comes in and they hope I go away. I will go away to Home Depot.
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Review
#441803 Review #441803 is a subjective opinion of poster.
Tags
  • Lowes Bad SERVICE
We just purchased 10 gallons of the most expensive paint Valspar makes ~ and every gallon was horrible. It drips, runs and definitely is NOT a one coat paint. It's the worst paint I have ever used! Never again! I've had to go over it repeatedly, and it was over the...
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1 comment
Anonymous
#703814

I will NEVER shop at LOWES again!!! Just purchased a riding Lawn mower just 30 days ago.

It was sold with a bad tired, I just found out. I've learned today that Lowes do not and will not honor the products they sell.

They told me to bring it back or we can charge you to come pick it up (less than one mile away) or I could call a company to come out and fix it.

I thought Home Depot was bad.....Lowes makes them look like the king of retail in home improvement. :(

Review
#441601 Review #441601 is a subjective opinion of poster.
Loss
$300

Lowes in Clovis, California - Poor Customer Service

I walked in with a list and pictures of what I was looking for. The first employee I asked said he didn't know where a floor joist brace was (the first item on my list) and say it "may" be in lumber, which was at the opposite end of the store. I asked someone in lumber, they said "Yes we have that, it's on the back wall." Then they walked away. The back wall is enormous and I spent about fifteen minutes pouring over it looking for a floor joist brace. I came across the same employee and asked again, this time showing him a picture of what a floor joist brace looks like. He then told me it would be back at the other end of the store where I started. Of course he didn't bother to show me, he walked away almost as soon as telling me to go to the other end of the store in flooring. After searching flooring for a few minutes I asked someone who worked in flooring, he looked at the picture of a floor joist brace, and told me to walk back to the end of the store and check lumber. At this point I left my cart right where it was and walked out. I am totally serious here, I could not locate, nor could any employee help me locate the first item on my list. To the manager of Lowes in Clovis, CA: Please instruct your employee's that when a customer is asking where to locate an item they should either personally take the customer to that item and help them pick it out, or stay with them until they have found another employee who can better assist them.
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3 comments
Anonymous
#711496

next you will want someone to wipe your *** for you. :eek :eek :eek :eek :eek :eek :eek :eek

Anonymous
#707367

You think lowes is bad, wait until you experience the nightmare at menards.

Anonymous
#704600

Happens at my store all the time, but this is partially your fault. I bet you came off as rude and condescending and these employees just wanted to get away from you ASAP. "WHAT DO YOU MEAN YOU DON'T KNOW FLOOR JOIST IS YOU WORK HERE!" I bet that's how it all started, then as you became more and more angry you were more rude when you approached each employee and they all thought the same thing SEND THIS GUY AWAY FROM ME ASAP he will be difficult to deal with.

These employees were not exactly amazing, however, your approach helps as well. This is what most customers will never understand. They think they can come up to us and be total j@ck@ass3s and we will do whatever they want for them. IT DOES NOT WORK THAT WAY. You approach us respectfully and you will get better service. You approach us with a clear entitlement complex and you will get pushed a side quickly.

At my store it's the rule you have to walk people to the item. I almost always do so UNLESS they are rude and condescending. I will just say IT'S OVER THERE. I've walked people directly to items before and they still trying to get the one up on me. It's not worth my time or effort to deal with that. I'm sure these people feel the same.

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Review
#441578 Review #441578 is a subjective opinion of poster.

Lowes in Thousand Oaks, California - Employee did not want to do job

2 times in the past month at lowes in franklin ky, we have been treated like our business did not matter. About 3 weeks ago we wanted to build our kids a swingset, Went to local lowes bought lumber, swings, chains went to get slide and a frame brackets, they were out. Found employee ask about pieces we needed to build swingset they said well were out we might need to order 2 so we can keep one on shelf. Went back 4 times in 2 weeks no slide, no brackets, we were told slide and brackets would be there in less than a week, After 2 weeks of sitting on lumber I had to buy brackest off Ebay and get slide at bowlinggreen home depot, 25 miles away. Today 8/17/13 just got back from our unfriendly lowes. I went to buy 2 1 inch bolts, 2 lock washers and 2 nuts. I also bought some weedeater string, got to register rung up string went to ring up bolts employee asked what size I told her and she acted Like I was lying. She spent about 15 seconds looking for numbers and asked me if I would go get her an item number. what the ***, I don't werk there, I told her just to forget it bought line anyway went to TSC bought bolts came home and finished project. It seems like if you cant help them do their job you don't matter, Should not be that way the customer pays their salary, I guess they forgot that.
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3 comments
Anonymous
#748455

that always happened when i was working a register. my store had a basket full of little baggies right in the aisle for nuts and bolts that you could write on with the provided markers. there was a sign: "please use baggies and mark with item numbers andor sizes!".

cut to angry customers cussing me out the entire time as i look up and match 8 different flavors and sizes of nuts and bolts in my magical blue binder because they couldn't be bothered to write the numbers down themselves.

just because someone works a register, it doesn't mean they're the masters of boltitem number clairvoyance.

Anonymous
#702244

Are you serious?

"what the ***, I don't werk there." "Should not be that way the customer pays their salary, I guess they forgot that."

Look at those two statements you made ^^. I won't address the first one. The second one you could not be more wrong about. Lowe's pays their salary not 1 customer.

Anonymous
#807171
@Heartless

Lowes makes money from its customers so the customers do pay the associates at Lowes.

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Review
#440470 Review #440470 is a subjective opinion of poster.
Loss
$100
Can anyone tell me why the customer service at the Washington, MO Lowes is handled by only 3 or 4 people while there are about a dozen floating around the store. I am appalled by the way everyone actually runs away when you make eye contact or attempt to ask a...
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1 comment
Anonymous
#1362565

lowes of Madison/Mayodan and Reidsville NC s...u...c..k...s..! there will be Lowes vested minion's running around everywhere and they totally ignore the customer.

If you ask a ? they look at you as if you have 3 eyes and just exited a spacecraft.If you insist,they will point out where you might find what u r looking 4 but offer no other help.What are they paying these jacklegs 4?.Hopefully, Lowes will go the way of k mart and others that have forgotten the ONLY reason for their existence.....THE CUSTOMER!!!!

Review
#440463 Review #440463 is a subjective opinion of poster.

Lowes in Ballston Lake, New York - Poor Service and Followup

Placed order online waited for contact to deliver product - had to call them two days later. Reordered product and additional items and was told they would contact me within 24 hours to coordinate delivery. 48 Hours later I contacted them. Cancelled the order - have to have the product to install it. They were sorry and said they would refund - contact me within 4 hours to notify me. the next day they called and assured everything refunded. Checked my credit card statement and they had not refunded total amount. They appear to be either extremely incompetent, or engaged in corporate credit kiting scheme. My credit in their pockets for two weeks while the product remains in their hands throughout.
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Review
#440419 Review #440419 is a subjective opinion of poster.
Loss
$1738

Lowes in Drums, Pennsylvania - Sony gift cars

I orderd a gift card in July, 2013. It never arrived, although I had received these same cards in the past. I called twice, was told there was a disclaimer: if the card did not arrive at my mailbox, they have no responsibility to replace it, even though I was told by the first responder that the card had not been activated. The second responser said the card would be devalued August 16, 2013, but I still would not get my card, due to their disclaimer. I also paid 11.63 to have my order come to 6500 points. I believe there are numerous complaints like mine, and wonder if a class action lawsuit might encourage Sony to honor their cards.
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1 comment
Anonymous
#700601

Who orders gift cards, so weird. And you put the complaint on Lowes' page, yet at the end you blame Sony?? Which is it??

Review
#439443 Review #439443 is a subjective opinion of poster.
Loss
$65
Tags
  • sony gift card
After dealing with you for months now over multiple issues regarding a remodel project of a small beach condo I have never experienced such sad and sorry customer service. We waited 15 days for flooring to be installed from June 15th - July 1st thinking we would be...
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1 comment
Anonymous
#700948

IIt,s foolish to buy an installed project hrough a retail store. Hire your own contractor so you have control over he project.

When you go through a retail store they hire sub contractors who fit you into their schedules. You have an extra layer of people to work through and they are charging you to get involved. Save the money and deal with the contractors yourself.

Next time you grt into a project like this read the reviews first. You have no one to blame but yourself.

Review
#439409 Review #439409 is a subjective opinion of poster.
Loss
$1200
Tags
  • installed sales

Lowes Refuses To Honor Extended Warranty!

I bought an extended 5 year warranty for our front loading washer only to have them tell me they are refusing to honor it due to where they put the serial number sticker. They put it on the inside of the washer where it was wet and rubbed by the door over and over and because they can't read the numbers, they refuse to fix it! Our of several stickers on this machine, this is the only sticker that is so worn you cannot read it! We have only had the washer for coming up on 3 years. I will never buy from Lowes again due to their unethical business practices!
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1 comment
Anonymous
#699354

Lowes did not put the serial number sticker there, the manufacturer did. Also, extended warranties are a waste of money.

These extended warranties are not backed by Lowes, but an outside company. If you want to blame anyone, blame the manufacturer and yourself.

Review
#439064 Review #439064 is a subjective opinion of poster.
Loss
$700
Tags
  • lowes extended warranty
A sales person came out no literature . We were looking for pool code fence in backyard. We referenced one from The store and when the sales man came out we also were interested in getting our front yard done .the fence we referenced for the back they charged us...
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3 comments
Anonymous
#699050

Do you know how to write a proper argument? Your post totally lacks detail and cohesion.

Lowes did not force you to buy anything and they did not create this problem. The problem is your comprehension.

And like you stated above your lack of effort to stop someone from installing something you did not want to begin with in the first place. Oh sure that's not the fencing I really wanted but go a head and install it anyways..............

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Review
#438778 Review #438778 is a subjective opinion of poster.
Tags
  • Loews customer service