Latest review first
I purchased an extended warranty plan through lowes. My mower broke when it was almost 2 years old. I called over 3 weeks ago to have it fixed and they have set me up with 2 different companies to have it fixed. I ended up having to call the shops because I didn't hear...View full review
Lowes in Silver Springs, Florida - Person on the cash register no help
I went to purchase a number of items to finish off some projects at 7:30am I bought 2 gallons of paint 2 boxes of flooring paint supplies and 1 bag of 80lb. cement. At the register she rang up my stuff and placed the paint on the cement tearing the bag I did not want it to tear more so I asked for something just so it would not get all over everything she said she had nothing ok how about someone to help me?No such luck as a result I was covered in concrete as was my car. There was no one in back of me or in front of me. Did I mention that I am 64 years old no spring chicken I worked in a hardware store for 8 years and never treated a customer so rudely and I was a casheir.
Lowes in Charleston, South Carolina - No delivery, no real explanation
We ordered a John Deere riding lawn mower this past Sunday afternoon (5/12/13) from Lowes.com and requested the free delivery. The order confirmation said that we would get delivery from our local store (a few miles from our house - I ordered online so that I would get Ebates, which was substantial on this purchase) that same day, but we doubted that would happen since it was Sunday, and Mother's Day at that. The next day I checked my home messages around 10AM, and someone from Lowe's (not sure if he was a store employee or a driver) had left a message around 9:30AM. In barely intelligible English, he said that our delivery window was 2-4PM that same day and that if we had a problem, we could call the store at an unintelligible number. I had to look up the number, but since my husband and I have our own business, and it was a slow day, he said he'd go home by 1:30PM and wait, which he did, plus it gave him time to appropriate rearrange the garage in anticipation of the new lawn mower's arrival. I left the office at my normal time, picked up our son, and arrived home around 5:15PM to find my husband's car in the driveway and our garage doors open with no green tractor in sight. Needless to say, our lawn mower had yet to be delivered. My husband had already called the store at 4:30PM, a half an hour past the delivery window, and was told that the driver must be delayed and that we are last on the list. So basically we are told to sit tight. Fine, we can be patient, stuff happens, we understand. At 5:30PM he called the store again. Twice. No one picked up the phone at all. At 6:45PM he called again. The lady on the phone told him that she doesn't know what the story is, but she will call the driver and call us back ASAP. At this point I'm really annoyed because we have to put our son to bed, and for sure this guy is going to show up while we're in the middle of everything (I'm currently 9 months pregnant, so I am physically unable handle our son's bath and bedtime routine on my own anymore). When we finally finished all that, at 7:45PM, my husband called the store again, since no one had called us back as promised. My husband was polite, but given that we were nearly 4 hours past the 2-hour delivery window, they immediately put the manager on the phone. He checked the logs and told my husband that the driver had made a note that he came by at 4, but no one was home. My husband was either in our house or in our garage (rearranging things) with the garage doors open from 1:30PM onwards. Our address is on every major mapping system, there are no streets in the entire county with even a similar name, and our house number is clearly marked in two places. We also have a very loud, working doorbell and four dogs who bark their heads off at every sound outside, so there's no way that the driver could have shown up at our house without our being alerted by the doorbell and/or our dogs. Either this guy got the wrong house, which is asinine, or he is lying. Instead my husband has to leave our business early AGAIN today to sit and wait for a delivery. While the Lowe's employees were apologetic, and the manager asked what he could do to make it right (we asked for a $35 accessory as a concession), I find it appalling that neither the driver nor the people in charge of deliveries thought to call us to say anything. Instead we had to call them to find out what the story was only to find out that either something completely ridiculous or completely untrue had occurred. I'm glad that the Lowe's employees were apologetic and offered to "fix" the situation, kinda sorta (I would have rather just had the delivery at that point rather than sacrifice business for yet another afternoon), but I want to know what the real story is. In other words, I want to know whether the driver went to the wrong house or flat out lied.
Walked into the garden center, at the "southlands" location. the people they have hired are so rude! Not a hi, hello.....nothing! I asked one of the employees where I would find a certain item in the garden center..he pointed down a long isle..."did you look...View full review
Miss treated by James Brown a Lowes manager
I visited the Lowes store located at 4455 S Buckley Rd Aurora, CO. It was one of the worst experiences I have had shopping. I went to the store to purchase a power washer. The only one left did not have all the parts in the box so I asked the manager James Brown if I could get all the parts to product or a discount because there were missing pieces. He said in a rude and very condescending way “you are in Lowes not Park Hill” I was completely offended because he went on to say a few other thing that were completely inappropriate. I was SHOCKED!!!! I was a loyal Lowes customer but going forward I will shop somewhere else. I will SHRED my Lowes credit card and will NOT spend another dime with a company that would hire people like who would talk to or treat its customers like this and unfortunately it is not the first time I have been offended and treated inappropriately by the staff at this particular store.
Lowes in Hot Springs, Arkansas - Bad performance Loews Valspar Ultra Paint w/primer
The paint I used did not cover well and dried "streaky." I was using the same color of the new paint as the old paint. The walls were clean and in good shape. I used Valspar paint a year or so ago on the same type of wall and it was fine but it was not the "improved" paint with primer. I put on a second coat and the result was not much better. I'ts tolerable but when I put in a lot of time and care to paint a room, I expect better. Your experience may be different but, in my opinion: BUYER BEWARE.
Lowes - Still waiting for my refrigerator
Ordered refrigerator 04-07-13 a long wait followed.Then I started calling and asking for order to be tracked.I got a form letter from customer care, then a form letter from store, the appliance dept has been calling and lying to me. 34 days living from an ice chest now. On the 04-29-13 I was told it was in and would be delivered 04-30-13.On 05-06-13 I was told it would be in on 05-08-13.On 05-10-13 I was told it would be in on 05-12-13Hello Thomas,I appreciate you contacting Lowe's.I apologize for the information given concerning the delivery of your refrigerator. I would like to get this matter resolved for you. In order to appropriately assist you, I will need for you to forward to me the store location of the purchase. Once I have received your information, I will have the Senior Store Management team to follow up with you.I look forward to hear back from you. Have a great day. Thank you,Robin H. Lowe's Customer CareI am writing in response to your inquiry on the special order fridge. I have left several messages both with Samsung and with our distribution center to give me an update on the status of your fridge. I apologize for the delay. I should hear something by the morning and will follow up with you then. We will get this to you as soon as possible.Thank youRick PerryAssistant Store ManagerStore 2291Brewer, ME
Lowes - Extended Warranty is a joke
I purchased a Whirlpool from Lowe’s in Union NJ and after two yrs it started having problems so I figured since I had extended warranty I would get it fixed. The repair company sent a service man who could barely speak English and he told me I would have to pay out of pocket for everything thus costing me over five hundred dollars to repair. I plan on contacting 7 on your side or Arnald Diaz shame on on you because as consumer "money doesn't grow on trees" and why should I pay for coverage just to be told NO.
There is this guy that works at the Lowe's where I live. It started off that he would try to talk to me when I went shopping there with my Mom.. and then he would see me alone and ask me out , but I had made it clear that I was not interested in dating anyone right...View full review
Lowes - Where is everyone/ANYONE!
In looking for assistance for our basement remodel---new washer/dryer, carpeting, paint, cabinets, there was NO ONE to even say hello. After waiting and looking for 1/2 hour with still no employee contact or even knowing WHO WORKED there, we left and went to.... Home Depot greeted us at the door, took us to their home improvement section, introduced us to a sales person and GOT OUR BUSINESS! If 'Never stop improving' is Lowe's motto, they would have to START ANY TYPE OF IMPROVEMENT prior to continuing to improve on it. Can't believe people shop there as we will never be back and I'm sure whoever 'they' are won't miss our business.
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