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3 comments

Lowes in Spokane, Washington - CUSTOMER SERVICE

I WENT TO THE NEW SPOKANE, WASHINGTON STORE ON THE NORTH SIDE, LOOKING FOR A NEW WASHING MACHINE. THE STAFF KNEW NOTHING ABOUT THEIR PRODUCTS, HAD NO IDEA WHERE ANYTHING WAS IN THE STORE AND WENT OUT OF THEIR WAY TO IGNORE THE CUSTOMER. I HAPPILY WENT BACK TO HOME DEPOT AND BOUGHT A NEW WASHING MACHINE. I LEARNED MY LESSON. I WILL NEVER TRY SHOPPING AT LOWES AGAIN. (LOWES LOST A $800. SALE) NOR WILL I RECOMMEND THE LOWES TO MY FRIENDS AND FAMILY. IF YOU WANT GOOD SERVICE, LOWES IS NOT THE PLACE TO GO. IT IS A SHAME THAT WITH THE NEW STORE THEY DID NOT INPUT GOOD CUSTOMER SERVICE TO GO WITH IT.
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Author
Location
Spokane, Washington
Review #374396 is a subjective opinion of poster.
0 comments
I've been dealing with these clowns for nearly 2 years. I’m in the process of replacing all windows in my home with Pella 850 series windows and new entry doors as well. To say my experience has been unpleasant is an understatement. Phase 1 windows were installed...
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Author
Location
Worcester, Massachusetts
Loss
$5000
Review #374387 is a subjective opinion of poster.
0 comments
I bought the hardwood floor installation service from lowes, both the hardwood material and installation was pretty good, great work. However, the lowes credit or finance side has flaws and terrible issues, it is not just about lowes but the partnership they have with...
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Author
Location
Las Vegas, Nevada
Loss
$16000
Review #374216 is a subjective opinion of poster.
3 comments

Lowes in San Antonio, Texas - Worst experience ever!

Bought top of the line Samsung Washer from lowes with the extended warranty 12 months ago. Of course the manufacturer warranty is expired so have to deal with endless calls, *** appliance repair company not showing up, ordering endless parts, wasting my time and so far three work days.I am so frustrated at this point with lowes and the way they make you waste three days of unnecessary service calls before them deem something unrepairable. The service companies they contract with are the cheapest possible and here in the San Antonio area they have no idea what they are doing.Today is day three of waiting for an incompetent repair guy and wasting 1.5 hours on the phone yet again with Lowes.I will never purchase ANYTHING from lowes again-canceling my credit line as well.
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Author
Location
San Antonio, Texas
Loss
$500
Review #373236 is a subjective opinion of poster.
0 comments
We ordered a refrigerator from Lowes.com to be delivered on Wednesday. They called a few days in advance to verify the delivery date. Someone stayed home all day waiting on the delivery. We called customer support at 4:30PM. They assured us that the delivery would...
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Author
Location
Middletown, New York
Loss
$550
Review #372178 is a subjective opinion of poster.
3 comments
I cannot begin to express my dissatisfaction with the customer service at the Lowes in Essex VT. I'm not sure, but I think I have talked with every manager on staff more then once and I still don't have the answers to my question. I have gone to the store to get...
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Anonymous
#991480

LOWES BLOWS

Author
Location
Billerica, Massachusetts
Loss
$1500
Review #371792 is a subjective opinion of poster.
1 comment
While waiting in line for the only check out station (self serve at that) I noticed an employee waving towards another register he was about to open. I am hard of hearing and apparently I was not the customer that he had chosen to wait on. Not realizing what was...
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Anonymous
#593068

We went to the Lowes store in Spokane Valley,WA. a few weeks ago and there was an employee that smelled like he was drunk at the carpet area desk and HE did not look very good...

Author
Location
Bristol, Connecticut
Review #371658 is a subjective opinion of poster.
0 comments

Lowes in Miami, Oklahoma - Lowe's has gone down hill

Id like to speak to someone about the Lowe's store in Joplin Mo. I tryed the manger there and he either placed me on hold or continued transfering me. From 2007 to present after the Miami Ok flood, I have rebuilt 2 houses from that store. Now I have an farm home I'd like to redo. I can not get an answer in cabinets to buy any. ( not the 1st time) This happened 2 years ago as well so I went to Home depo. I realise that $1,300.00 is not gonna break Lowe's lol. My complaint is in the last 2 years that store has went down hill. I guess that's all I wanted to say, Good luck in the future and thank you. Sincerely,
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Author
Location
Miami, Oklahoma
Review #371648 is a subjective opinion of poster.
2 comments

Lowes blows!

Bought a new frig from Lowes in Goodyear, AZ.-lasted 42 days-took 36 days to get it repaired. Would not replace only repair. Store warranty only good for 30 days. They stained my new carpet removing old frig-refused to clean but offered their carpet cleaner for us to use!!!! Thank for nothing. Will never ever buy from Lowes again. Big box sores only want to sell not service. Think twice before buying from the large stores.. The ma and pa stores have to take care of you to stay in business but the big stores don't care.
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Author
Location
Phoenix, Arizona
Loss
$1200
Review #371537 is a subjective opinion of poster.
4 comments
Went to check out and was told they would not accept my 214 and Picture PA Drivers ID in order to get military discount. What a slap in the face I served my country and thought discounts like Lowes offered was a hand shake for the time I served my country. Guess I...
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nshiz22
#604876

I have worked for Lowes and served in the military, both I respect. You should not have been refused your military discount of 10% off. The cashier probably refused your DD-...

Author
Location
Palmerton, Pennsylvania
Loss
$400
Review #371434 is a subjective opinion of poster.