Ryan K Kju

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Verified Reviewer
| map-marker Belmont, North Carolina

Not happy

I was in Lowes in Belmont NC this morning around 9-10am (sunday sept 4). I putchased an in cupboard trashcan assembly, a sheet pan organizer and one other item the total came to right around $140.00 and I planned on using a gift card from my father in law for a new house we just bought.

i have never used a gift card before and was in self checkout (all that was open), i asked for help. The cashier took care of everything else (even my military discount). She then tells me that there is no money on the card? I had just called before i arrived and there was $50??

I asked to speak to customer service and they to tell me they cannot help me since the card was purchased at the Denver NC Lowes by my Father in law, i even has the gift receipt. I was told that I need to go to the Denver store to get the answer?? I asked to speak to customer service, I was told by Jennifer that i was wrong and that I needed to call the card company and I had to prove I was right? I then spoke to Berry, the store mgr and he too said he could do nothing and that I need to call the # on the back (800-445-****) I called the card company and they told me the card had been used at the Belmont Lowes right when I was there???

It gets worse, i have spent 2 trips (i live 20 miles from any Lowes) and 3 hours in Lowes trying to get the 50 that was stolen from me!! Now granted I did finally get a gift card for $50, however, I was told that "he didn't have time to get to the bottom of it"...he certainly didn't mind wasting MY time thats for sure!!! I feel dirty and accused of nefarious activities? I STILL have ABSOLUTELY NO IDEA where my $50 went and I certainly do not think it was handled very well at all and I definitely feel accused and I didn't do a thing except do the job of a checkout employee??

While, I would love to crash on Berry, Jennifer and then finally knucklehead "aint got time", in the end, while accusatory, they were polite?? Not sure if I'm still a fan??

Thanks again

Ryan Koenders

Ryanpk82@***.com

Cell 704-674-****

FYI. Lowes Belmont kept my original receipts??

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Loss:
$50

Preferred solution: Full refund

User's recommendation: I really don't know??

Anonymous
map-marker Honolulu, Hawaii

Assistance on billing, worst customer service

Incompetence, too many rerouting and thats not my department excuse, long wait times, even when they say I will be in line next, waited45 min after the call back and left on hold.FIX THE SYSTEM
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User's recommendation: Don’t order online, system has many problems

Anonymous
map-marker Hermitage, Pennsylvania

Because we need help get are refrigerator fix is only 3 weeks old

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I will never recommend Lowe to nobody I have a refrigerator for 3 weeks it broke down and nobody here to help us fix it and they say tough.
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User's recommendation: Stay away from Lowes

Brian J Hjw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Karnes City, Texas

Horrible Customer Service

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Lowes - Horrible Customer Service
Lowes - Horrible Customer Service - Image 2

I purchased one expensive demo hammer on one day and another of the same tool on a later day.

The manufacture warranty was expired so both tools broke down and I returned them to the store on the extended warranty.

I was told that the warranty company would handle it and Lowes said they will give us a electronic gift card. The rest of the story is a joke and I am stuck with two very expensive tools that dont work.

Both in $700 range.

I called warranty company and all employees are some kind of Indian accent nobody that speaks English can understand. Lowes keeps blowing me off in the warranty companys direction.

What a huge rip off.

At the end of the review I am doing you have to check a box that states I have read and to the PISSED consumer. Lol

Read it for yourself.

View full review
Loss:
$1500

Preferred solution: Full refund

User's recommendation: Do not by extended warranties from Lowes.

DANNY S Tts

Unable to get signed up for First Responder Discount

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Original review Oct 05, 2022
In order for me to sign up for my First Responder Discount, I am continually declined in doing so. You would think you would make it easier for us Retired Senior Citizens. For all the crap I went through in my 30 years of service with the fire department, now I have to put up with Lowes ID.me crap. I believe we'll take our business else where. I spent over an hour to understand what you all want. What I keep putting in gets rejected. Hope other first responders get there's Regretfully, PDSnipes
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Cons:
  • Make it easier on retired senior citizens

Preferred solution: simple way of being able to get to use a First Responder Discount

User's recommendation: zero!!!!!!

1 comment
Guest

I agree with you! Lowe's customer service is a disgrace! Soon they will be out of business and they will not have to respond to the complains about their sorry, customer service!!

Amerigo Myy

No cashiers! To take care of you

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Its horrible! For Lowes not to hire more employees and have all their registers closed. If you have a question or need help you cant get any help because they want you go check yourself out and get out of their stores. Asked a lowes employee to find me a manager and he disappeared and said, the manager was not getting back to him. I called the store while I was there and was left on hold. If this is how much you care about me? I dont need to spend my hard earned money at your store and pay your salary!!
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Preferred solution: Fix it! Hire cashiers, you are still charging me the same prices, and want me to do the cashiers job?!?!

2 comments
Guest

You don't seem to understand the concept of a big box, self service store. When you shop in stores like this you shouldn't expect the same service you would receive in a full service store.

Guest

Your pennies don’t pay his salary boomer. Move on.

Wait in line like everyone else in this new retail world. If you don’t like it go to a full service store.

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Matt S Tlg
map-marker Dover, Delaware

Zero was not a option

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Paid for a grill 32 days ago and I dont have a grill and they still have my money ney. Management nonexistent. Lowes is not doing anything to make this right
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User's recommendation: Go elsewhere

Susan L Dox

I tried to receive money back for windows that didn’t fit

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I ordered some windows from Lowes. I had to wait about two months for them to arrive.

Once they were brought to my house the installation company said someone mismeasured my window openings.

I said take the windows back. I didnt wish to have anything to do with Lowes anymore after the windows were mid- measured and not able to fit into my windows.

Then, I contacted the Lowes customer service by phone. The representative said that a person will call you back about the mis-measured windows.

Someone from Lowes never called me back, so I had to drive to the closest Lowes store.

I asked a salesman in the window section that I wanted to get my money returned for partial payment of my windows.

The salesman wouldnt help me; however, he got the manager online to help me. I told the manager that the windows that were brought to my house were not measured correctly and that I wanted my money back.

The manager said that he would charge me a 20 percent restocking fee.

But, I said why would he do that since I was not at fault.

I didnt mis-measure the windows.

I had to scream and shout into the phone receiver and call the manager a liar many times, then he relented and said that he would give my the $3,000 back to me for my first payments for the windows.

Never, Never buy Large Payment items from Lowes.

The manager that I talked to was abusive towards me and extremely aggressive.

I should never have had to shout and scream in the phone at him. Maybe the managers at Lowes derive a perverse pleasure from antagonizing their customers.

View full review
Pros:
  • Neighborhood store
Cons:
  • Unscrupulous salesman and managers

Preferred solution: Apology

User's recommendation: Do not shop at Lowes for home improvement items

Yvonne M Kkd

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Verified Reviewer

Address Change

I opened a Lowe's credit account on 10/22. The gentleman who assisted me used the address on my purchase order. That address was my delivery address. I need to place my billing address on my credit card account.
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Preferred solution: I already got a phone number to call

Donna L Iyw
map-marker Sarasota, Florida

Third no show for dryer delivery

Need to speak to someone about dryer not received for third time. Have not received our gas dryer again very very upset vustomer
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1 comment
Guest

Posting on an independent complaint site isn't the quickest way to get your problem solved. Have you tried going to the store and talking directly to the store manager?

Anonymous
map-marker Dalton, Georgia

Was done very bad. Missy at Lowes was great. Manager was very bad

I had a very bad experience with Lowes

I had them designed my kitchen. And the guy was unable to do what was designed by Lowes I was told my cabinets were wood and they wasnt.

I was told they were in stock and I would have them in in a week. It took almost 3 months. The cabinets were damaged.

It took a long time to get my granite counter top My microwave was damaged had to send it back We went through so much to get this done I literally called Lowes 20 times Missy at Lowes in Dalton try to do what she could. But Samantha and Billy gave me the run around.

Very poor management.

They Gave me a Credit for $300 back after I had to call so many times

I spent around $6,000 to get everything for my kitchen. So no I dont think I was done right

Dalton Ga Lowes

Janet and Billy Shoemaker

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Stacy W Nlm

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Verified Reviewer

Special order interior door

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We started with the process of special ordering a pantry door in November of 2021. It is now the end of September 2022 and as of today we rejected our 3rd door because it is wrong yet again. We can no longer try to reorder do to the fact the door will not be done when our kitchen project will be.
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Preferred solution: Full refund

User's recommendation: Don’t special order from here you won’t get what you ask for.

Christina A Idl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Charged $40.23, account -$97.96

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Lowes - Charged $40.23, account -$97.96
Lowes - Charged $40.23, account -$97.96 - Image 2
Lowes - Charged $40.23, account -$97.96 - Image 3
I bought items adding up to $40.23, to open my bank account and $97.96 had been taken for Lowe's...how??? I ordered four items and have six charges on my bank account...how??? Called 800 service and still on hold for now 56 minutes...how and whyyy????
View full review
Loss:
$58
Cons:
  • Customer service sucks

Preferred solution: Refund my account the money I didn't spend online

User's recommendation: Go to the physical store

Sandra E Brd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Lewes, Delaware

Improper Advertising

Lowes - Improper Advertising
Lowes - Improper Advertising - Image 2
Received 10% off coupon (expires 8/31/22) from Lowes credit because Im such a valued customer. Coupon wouldnt work at register. 6 called to Lowes customer Service, credit dept etc and basically was told its that Im crazy.
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Loss:
$6
Pros:
  • Close to home
Cons:
  • No one in the store knows what they are doing

Preferred solution: Price reduction

User's recommendation: Go to Home Depot

1 comment
Guest

It is off of original price. Post a pic of the fully priced item you were trying to buy. Do better.

Deborah B Lxk

Terrible service

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I tried to order stone countertops. This was a sale of thousands of dollars. The Lowes employee in that Dept was great. However the installer was horrible. Angry, impatient, did not respond in a timely manner, and charged significantly more than employee estimate. Employee had years of experience. She could not have been that far off. He refused to call back in a timely manner. Dont use Lowes in Lafayette for stone countertops. I cancelled the order and purchased countertops from their biggest competitor.
View full review
Loss:
$150
Pros:
  • Great staff and products
Cons:
  • Contracted labor is lacking severely

Preferred solution: Apology

User's recommendation: Don’t use for purchase of countertops.

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