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Lowes in Baltimore, Maryland - Countertops

2.8
Details
Complete clusterf.... from beginning to end. Supposed to get a call within 48 hours after purchase from the subcontractor United Marble and Granite - had to call them after a week. Finally get scheduled for measurement, guy uses laser measurement, sees and measures sink, then installers come out two weeks later and say they can't use this same sink....and go away....and don't hear from anyone....and (again) perform customer (self) service by contacting them. Contractor tries all sorts of variations on somehow it's our fault. The best (worst) part of all this is they left a small piece of counter at the house and I noticed it wasn't cut square. I couldn't get anyone to answer why it wasn't cut square. Finally after 4 weeks of pathetic and apathetic responses from Lowes I just packed it in and asked for a refund, which took another two weeks. Later when I made a complaint to Lowes Customer Service they said they'd call within 48 hours to discuss. 4 days later I received an e-mail from the local Lowes - an e-mail that neither addressed me by name or apologized - basically a “this concludes our business” letter. This after they claimed "world class customer service". I used to always go to Lowes, now I never go to Lowes - even though it's the closest of that type store. Never will again.
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Review
#649977 Review #649977 is a subjective opinion of poster.
Cons
  • Dealing with staff
  • Poor customer service
Reason of review
Not as described/ advertised
Tags
  • Counter-tops

Lowes in Brookline, Massachusetts - Appliance order

2.5
Details
I ordered a fridge ( paid in full) I was told it will take one week to deliver, and someone will call me prior to the delivery to confirm it ,the week passed and no one called ,so i went to the store to check the status i was told it will take few more days,what's a few days exactly means no one knows when it will be delivered,but the other color of the same item is available for immediate del. 1 to 3 days ,i agreed, then the agent asked me to go the front to make the changes.At my surprise they will not do it unless i bring the original receipt ,i showed them my ID my credit card that i used and could not do it even the store mgr refused to do it without the receipt and you could see my name and address on their system, So i went back home got the receipt and back to the store to get my refund back .I end up going to a local smaller store (new england app.) to purchase te same item for a little more but excellent attitude and costumer service.
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Review
#649869 Review #649869 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Costumer services
Reason of review
Poor customer service

Lowes - Installation Review from Indianapolis, Indiana

2.7
Details
Lowes - Installation Review from Indianapolis, Indiana
Lowes - Installation Review from Indianapolis, Indiana
Lowes - Installation Review from Indianapolis, Indiana
My wife and I just paid lowes 10000 dollars to have siding and gutters installed well the contractor said when they would start so my wife stayed home from work well they never showed two days in a row. Called and called. Well finally get them there and they ran out of special order siding. They ordered it it came in 2 weeks later and I contacted the contractor and he promised a certain day so my wife stayed home again and she waited and waited no show again. The siding has been *** I could have done this bad for free. Needless to say I think lowes needs to redo this. They put nails through the wiring for my doorbell and my flood lights. I've got caulk smeared all over my grey siding. Bits pitiful still trying to resolve this.
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3 comments
Anonymous
#1041761

You could have contacted your state's Business and Professional Regulations to check the contractor's history. This will tell you how many complaints, or out-of-compliance issues this contractor may have had lodged about him. Few people realize that checking a contractor on your state's website for BPR will give you a picture of how well, or badly, this contractor has done.

Anonymous
#1016791

Okay so them not calling you and leaving you hang several times is very unprofessional. On the other hands Lowe's installations are based on %100 satisfaction Guaranteed , so if the workmanship was not to your liking they usually accomadate to a reasonable extent.

Anonymous
#992572

I'd threaten to sue get twenty grand from a judge for bad work you don't use nails on the sideing they just allowed water ice whatever behind that siding. I can't believe that corner area my girlfriends five year old could have done a better job I know I will never hire them they sub contract iddiots with no school in the trade. And on top of that if your not right there under him watching they cut corners literly should sue call lawyer get them scared they will redo all the work over

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Review
#646587 Review #646587 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Carpet Review from Timberlake, North Carolina

2.6
Details
Went to Lowes in Roxboro NC for carpet spoke with a very nice guy who set everything up for me and had the contractor out to measure the 3 days later. Was called 2 days after measurement and quoted $974 for install and everything had them repeat the amount to me twice to be sure. They told me I needed to come in to sign the contract for install and pay the amount quoted. When I first came to the store I was told the person over flooring was out for lunch and I would have to wait 45 minutes for them to return. Manger talked to me like I was completely incompetent and that I was wasting his time. So finally the person came back from lunch and began going over the contract with me then was told they had messed up on the quote and now the price was $2100. How can you mess up a quote that bad? So I told them that was to much being that I was quoted 2 days earlier for $974. So of course the manger got involved and said the best they could do was a 10% discount. Last time they will ever see me. I have purchased almost $40,000 worth of goods from them in the past 2 years through my business. I can promise they will never receive another dime from me.
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1 comment
Anonymous
#990341

Had the same problem messed up on the quote then acted like they did nothing wrong when they came back with the new price which was drastically higher.

Review
#643655 Review #643655 is a subjective opinion of poster.
Reason of review
Pricing issue

Lowes Warranty Review

3.0
Details
Do not by a appliance and plug it in and try to use it if you do and something wrong you can't return it so you will be out of a appliance that you need and purchased for as long as a rep from company can come by to see what and verify that you can return it what a ridiculous warranty never heard that before I have purchase a lot of appliance in my day and never had that type of service ever
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Review
#642403 Review #642403 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Other Product Review

2.7
Details
Just raise a little *** or threaten to cal corporate.it works every time
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Review
#636158 Review #636158 is a subjective opinion of poster.

Lowes in Houston, Texas - Washer repair replacement

2.7
Details
I bought a Samsung washer at Lowes that broke down in 4 months. Its been 80 days and Lowes has not been able to provide me with replacement even after it was determined that it was not repairable. Long story short they have very nice customer care people who can only deliver nice words but zero service. Too much red tape and no zero accountability. Even after two months of running around and calls every week there is no resolution. They claim to have reimbursement for laundry services... LOL. I have spent well over 100 USD on laundry and all they gave me was 50 USD. Next time Go to Costco and buy the stuff if it does not work just return it and get replacement the same day At least you don't have to go through a 80 day agonizing period.
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Review
#635590 Review #635590 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution

Lowes in Zephyrhills, Florida - Lousy scheduling and poor communication

3.3
Details
I ordered a $2000 gas stove from Lowe's. When it arrived, they called to schedule installation. A day prior to the scheduled date, a driver called to deliver the stove which I stored in the garage. On the scheduled date, the installer arrived and told me that there was no conversion kit so he could not do the installation. I had the stove returned to the store and the driver who came to pick it up borrowed our dolly to move the stove because he did not have one. Unable to find the stove at any other store, I returned to Lowe's and found my stove on the showroom floor. I purchased it and was told the charge included delivery, installation, and haul off of my old stove, as well as a conversion kit. A date/time range was scheduled and, true to form, the drive shows up 8 hours before time. I again accepted the stove and called the store to confirm the installation time and was told that no installation was scheduled. I later discovered that there is no conversion kit, as promised. I've been told that I have to return to the store to sign a contract for installation before it can be scheduled. I'm between a rock and a hard place. This is the only model of stove that I want and the only supplier. I don't understand why they cannot clearly communicate that the delivery is separate from the installation and provide accurate times for both. I'll not purchase any other appliances from Lowe's.
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Review
#635437 Review #635437 is a subjective opinion of poster.
Cons
  • Misinformation from employees
Reason of review
Scheduling and delivery
Loss
$1400
Preferred solution
Deliver product or service ordered

Barbecue Grill Review

2.7
Details
Have a bad experience at Lowe's with management in pico Rivera ca was waiting for a confirmation to pick up a barbecue grill for 35 minutes got a confirmation to pick up the girl the next day so when I go pay management tells me that no and changes the time on me was a great place to shop but not anymore
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Review
#633508 Review #633508 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes sucks

2.8
Details
1. They dont honor their price match. 2. Their phone customer service lies. 3. Their phone survey is rigged. 1. Have spent thousands at Lowes remodeling houses. Asked for them to price match HD because I did not want to go there. Had a spiff with HD and preferred lowes for a long time. I wasnt even asking for the 10% extra, just price match. They refused. 2. Called customer service. They said they would have someone call me back.. No call. I got an email and said they were sorry they would call me the next day. No call. Even by the first call missed I was ready to go back to HD but juat wanted to let them know how I felt. 3. Had gotten an 800 customer survey response called it and on the first negative answer, they disconnected the survey, sais you need to call this customet service #, goodbye.
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1 comment
Anonymous
#973475

My Partner and I we're going to get a hot water heater from a Lowe's in Nashville,th. A guy came to our home Monday,and checked out old water heater out, and we didn't hear anything from Lowe's all week. We are very disappointed in them.

Review
#623726 Review #623726 is a subjective opinion of poster.
Pros
  • Staff primary reason i go there
Cons
  • Prices
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Purchasing