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2 comments

Lowes in Anaheim, California - Lowe's Warranty Service is HORRIBLE!

I bought a brand new washer and dryer from Lowes AND purchased their warranty service. What a nightmare! They hired some third rate contractor to come when after only 2 months my washer started acting funny. This guy shows up in a beat up Honda Accord with a tool belt on-and cant fix it-GO FIGURE! THEN-they say 3-5 business days for a part, I call after 3 business days of not hearing from them and they say another 7-10 business days. I called Lowe's to complain and all they said was "we can put in a request to expedite the part order-it may or may not get granted-and that request will take 2-3 business days. So, here I am with a almost new washer-a warranty service from Lowes purchased-and I have to do without a washer for 2 weeks???? Ridiculous! Don't waste your money or time-you would be better off to get someone to fix a non-warrantied machine off of Craigslist!
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Author
Location
Anaheim, California
Loss
$600
Review #364928 is a subjective opinion of poster.
2 comments

Lowes in Ashburn, Virginia - Most ATROCIOUS Customer Service Experience EVER!

The most atrocious customer service I have EVER experienced! Every associate I spoke with was completely rude. I had placed on online order, so I decided to just pick it up and never come back again. To top it all off, as I walked through the back entrance near the lumber section, a female associate (≈5'6" Latina, Brunette, no glasses; working the lumber section's register @ 4:30PM~5:30PM TUE 12/04/2012) stopped me and asked if I had picked-up my order (a Kreg Pocket-Hole Jig) from the front desk. I said "yes, why?" She took the jig from me and picked up a phone and directly called and questioned VERY RUDELY while in my face if someone had picked-up the order from the front desk. When verified, she didn't apologize or say ANYTHING, she dropped the jig back onto the counter and went back to doing nothing and pretending I wasn't there. And no, I did not dress or look shady, I just came from work in fact, and did nothing to merit the treatment (I'm Asian, so you can't even pull the discrimination card). Thanks to this experience, I will make sure to never, EVER return to ANY Lowe's location ever again, and I will advise every single friend, relative, and business associate to avoid all Lowe's stores. A company that will hire and retain employees like these obviously does not care about their customer service at all, and deserves no business from anyone with any dignity.
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Author
Location
Ashburn, Virginia
Review #364884 is a subjective opinion of poster.
0 comments
Sent this to Lowes and Lowes Corporate. Lets see if a get a response...EXTREMELY DISSATISFIED. Lost a great portion of my home in Island Park NY to the flood/hurricane Sandy. Needed a washer/dryer. Went to Farmingdale Black Friday. Nothing I picked was in stock. Was...
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Author
Location
Dallas, Texas
Loss
$1000
Review #364792 is a subjective opinion of poster.
0 comments
I posted a complaint about my samsung refrigerator in June. It has broken down for various reasons 5 times since I purchased it in 2009. Samsung was absolutely of no help. I did have an extended warranty which I purchased from Lowes at the same time we purchased the...
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Author
Location
Schenectady, New York
Review #364638 is a subjective opinion of poster.
0 comments
I took four light pendants I had bought at Lowe's to see if I could return them. I did not have the receipt, so I was aware that they may refuse to allow me to return them. But, since the total cost was over $100 I thought it would not hurt to ask. When I got to...
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Author
Location
Helotes, Texas
Loss
$25
Review #364413 is a subjective opinion of poster.
11 comments
Lowe's, a large credit card service (working through GE) does not allow customers to pay in advance through any type of recurring payment or automatic payment method. This is done to increase revenue. Lowes does not allow online automatic or even allow one to...
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tiredofU
#1276157

How does this cause you to incur late fees? Pay your bill on time thru the pay or the website. Don't blame them, blame yourself. You can pay thru your checking account directl...

Author
Location
Englewood, New Jersey
Loss
$178
Review #364111 is a subjective opinion of poster.
1 comment
Bought a Troy-built zero turn mower at the lowes in shelbyville Ky on 8-9-12 they tried to charge me $200.00 more than the tag attached to the mower. They claimed that the price was $2,799.00 not $2,599.00. After telling them they have it out front for $2599.00 and...
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Anonymous
#577367

There's so much fail in this post that I don't even know where to begin. First of all, the one year warranty is through Troy Bilt, NOT Lowe's. By bringing it there you esse...

Author
Location
Atlanta, Georgia
Loss
$2600
Review #363938 is a subjective opinion of poster.
0 comments

Lowest price is false advertising on tv

Recently checked Lowes price for Nova Brik siding to do some additional work with this product from 2010. They closed local store so store is 60 miles away, the items total twice the price of Menards that is only 30 miles away. No wonder they give 5% credit card discount. Bought nova brik from them in 2010 before they closed. This is special order non returnable building materials. Will buy at Menards! At least Menards has rebates or sales on the items. Lowes does not. We are talking several thousands of dollars here not just a few cents difference on some appliance.
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Author
Location
Minneapolis, Minnesota
Review #363885 is a subjective opinion of poster.
0 comments

Lowes in Northwood, New Hampshire - Lowe's, worst customer service EVER

I shop online frequently and Lowes.com is by far the worst company I've ever dealt with. I've shopped in store frequently, and after my experience dealing with them online I will NEVER shop at Lowes again, online or in store. I ordered a large clock, it was damaged in transit and sent back to the shipper. They never notified me. I had to call them after a couple days to find out what happened, at which time I was told by the store it was shipped from the clock was damaged, they had no others in inventory, would never have any more, and they were going to refund me. After 3 calls to customer care I learned otherwise, they located another clock in a local store, but they couldn't send it to me without me having to buy it a 2nd time, since it was now coming from another store.. So I paid for the item they damaged twice, had to pick it up myself, and they said they would refund the first. After another 4 days I was still not refunded, I emailed customer care.. No response. I called and was told they refunded it to my discover card. I told them I don't have a discover card, so they had to look into it and get back to me. They did not get back to me. It took another email (not answered) and 3 more phone calls before someone finally was able to tell me the card I purchased it on and claim they have NOW refunded it. I am yet to see that refund, and am not holding my breath. Through all of this, with 2 unanswered emails to customer care, and 6 phone calls (all initiated by me, because they will never call you) not once has anyone felt an apology was necessary.
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Author
Location
Northwood, New Hampshire
Loss
$50
Review #363751 is a subjective opinion of poster.
3 comments
I wanted to paint my garage doors and Lowes advised and sold the wrong paint so the paint peeled off. I paid the painter $20 an hour to paint the doors and now I have to pay him $20 an hour to remove the paint and then re-paint with the correct paint. I hate the fact...
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Anonymous
#582015

Your painter isn't a painter because he should know the products he is using as well as the application process.

Author
Location
Leesburg, Florida
Review #363745 is a subjective opinion of poster.