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Two appliances bought at Lowes, cant be fixed for less then 1500.00

New refrigerator, less than 10 years old, compressor went cost $800.00 JennAir gas range, computer went cost so far $700.00 I had my mothers refrigerator for 20 years, redid my kitchen and bought all new appliances, took out the 4 year warranty, warranty is out, now all appliances are a piece of ***, all the repair men said do NOT buy at LOWES My husband is disabled we are retired and on a limited income. Can't afford to fix them now out of gas range and refrigerator. I will never buy at lowes again. lowes does not stand by their products
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3 comments
Anonymous
#679587

What difference does it make where you bought the appliance? Do you really think the JennAir appliance you buy at Lowes is different than what you buy elsewhere?

If it's the same model # there is no difference between Lowes, Home Depot or your local appliance store. The repairman was probably from a local appliance store and just trying to get you to buy the products from his store. You need to stop blaming the retailer. They didn't make the product.

The sales reps from the appliance manufacturers will tell you their products are made to last 10-12 years.

The refrigerator you had that lasted 20 years was made at a time when products were made to last. Consumers don't want to pay the price for quality any more so don't expect your appliances to last forever.

Anonymous
#679489

Ugh. They don't make things like they used to.

People want the high quality items for a low price. Sorry...can't have it both ways. Both Chinese made pieces of ***, I'm sure.

But that being said, how the *** is it Lowe's fault if something breaks after ten years?

I'd say you got your money's worth. Go buy new appliances, bro.

Anonymous
#679463

Why is it Lowes fault??????? They did not make the refrigerator and stove.

My $300 baby monitor *** out on me after its warranty, but I didn't blame BabiesRus. My Roper dryer *** out on me after 10 years, well after the warranty, I didn't blame Lowes. And my Whirlpool dishwasher is crapping out on me now after 1 1/2 years, after the year warranty, I'm not blaming Lowes. If you bought these same appliances at Home Depot, HH Gregg, Sears, etc, would you blame those store???

Shouldn't you be complaining on JennAir and the manufacturer of your refrigerator??? Shame on you.

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Review
#428700 Review #428700 is a subjective opinion of poster.
Loss
$2000

Lowes in Plano, Texas - Extended Warranty run around!

I bought my husband a $600 grill 2 years ago & did purchase the extended warranty! Well it's falling apart...called Lowes store #2884 who put me through to the extended warranty dept. They told me to call the company Char-Broil who makes the grill, get ALL of the part number/quantity info & call them back they in turn would send me parts to FIX IT MYSELF! So ok I got all of the requested information & called back. They were to send me parts in 7-10 business days. A week later I get an email stating they are just going to send me a gift card to buy a new one! COOL! Well I follow up on that email 2 weeks later when I still had not received the gift card only to be told they were sending a check instead because they didn't have the store number I purchased the grill from! Pfshhh! Ok! Well 2 more weeks still had not seen a check! Follow up AGAIN! To be told well we have to put a stop payment on that one & send you another! Which takes 21 more days before we can send you another. This has been going on since May 25th & is still not resolved!
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Review
#428606 Review #428606 is a subjective opinion of poster.
Loss
$639
Tags
  • Char-Broil Grill

Lowes in Dayton, Ohio - *** customer service

I purchased a ceiling fan and a light to have installed in my kitchen. We bought them on Monday. The installed sales dept. called that day and said our installer would call by Wed. When I had no call on Wed., I tried to call into the dept. but was put on hold for 15 minutes without anyone ever answering the phone in the dept. Then Thursday morning I called the store again. A very nice young man said I should have gotten a call already and he would take care of it. Eight hours and no call later, I called again. This time the woman on the phone gave every excuse out there, first blaming the contractor and then blaming her co-worker in the office. At 9:42 p.m., I got a call from the contractor. He cannot install them until next Thursday--10 days after purchase. I should have just hired an electrician on my own, but I thought by setting it up at Lowe's I was saving myself some hassle. Clearly that is not the case!
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Review
#428548 Review #428548 is a subjective opinion of poster.

Lowes does not stand by their service and replacement policy

November 2010 I bought a frigidaire refrigerator with the freezer on the bottom. The top and the bottom both have icemakers. Model # LGUB2642LFO. In the first year the icemakers broke. Yes, both of them. The electrical board had to be replaced. Next year the same thing happened. The electrical board was replaced again. Then the icemakers stopped again. The water tube was replaced, the lining around the door was replaced and some other parts, that took three seperate calls to Lowes within a few weeks time before it was fixed which counted as 1 service call according to Lowes because it was the same problem I called on each time and one month had not passed between calls. Within a few months the ice makers stopped again. The service man came out and made some adjustments and said this model is known for this particular problem. But since there were no parts replaced it did not count as a service call. It now stopped working again. I called lowes again. We are now 2 years down the road. I requested a replacement. By some act of God the icemakers just started up again on it's own. In the mean time I called Lowes to see where we are on my replacement. I told them it just started again on it's own and they said that since I haven't had three completed repairs requiring parts, ( it only counts as one repair if you call with the same problem within 30 days) I do not qualify for a replacement. The supervisor agreed that even he would be unhappy with a refrigerator as unreliable as mine!
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Review
#428452 Review #428452 is a subjective opinion of poster.
Loss
$1800

Lowes uses bad contractor for installs!!

In St. Louis, MO both Lowes and Home Depot use a contractor named Trend to install kitchen counter tops. I had heard bad things about them but didn't listen! First of all the guy who was sent to measure was late. I was told that he would use a laser to measure, he instead brought long metal bars to measure. He then proceeded to bang those bars into my walls and pictures hanging on my walls!! No respect for my time or property. When he was done measuring he asked me to read and initial several disclosures on his form. One disclosure reads that during the install if Trend damages my walls or cabinets it is my responsibility to repair their damage. After the display that this guy put on banging up my walls I certainly wasn't going to let them do anymore damage that I would have to repair. We discussed why they would not be responsible for damage, he couldn't assure me that they would repair any damage that THEY CAUSED, so I refused to sign. Then to complete this fiasco the guy bitched to us that he "would be late to his next appointment". Amazing considering that he was late to our "appointment". I was also told that I would be assessed a $60 fee.
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2 comments
Anonymous
#679833

(1) you should of listened, your bad

(2) maybe the templater got there late because he had to deal with another customer like you before he came o your house

(3) there are many ways to template a countertop, lazers are not always accurate, so who cares, it's not their fault you were told wrong, blame the store on that

(4) so the walls were banged, not damaged, normal for any construction, just wait and see when you have any countertop installed by any company. You try carrying that extremely heavy material in a home, trying to avoid walls, etc

(5) they don't repair damage, they are not handymans :sigh

(6) that form is standard for every install, not just yours and people sign it everyday

(7) he had to leave because he got suck with your *** and the customer before

(8) a cancellation deserves a trip fee, he waste his time, gas money, and had to deal with your ***, he should of got more money

(9) refer to number 1

I hope you cancelled for the sake of the store and countertop company. You would probably try to rape both of them out of money for anything that happened, even if it was smallest thing. I actually feel bad for the templater that had to deal with you

Bear USAF Retired
#825589
@lesson learned

Sounds like you carry a chip on your shoulder. You probably do installs for Lowes too....

Personally I agree with most of the things "Lesson Learned" said. If ANYONE is doing work in my house and damages something they should and will repair it. I was a contractor before I retired but I would never ask a customer to sign any paperwork to the effect that was said to "Lesson Learned", however if I damaged someone's property either I repaired it or got someone to repair it if I could not....

ALWAYS use a licensed and insured contractor. Lowes stores do not use licensed contractors in most cases and I have found they do not stand behind their work either.....

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Review
#428144 Review #428144 is a subjective opinion of poster.
Loss
$60

Lowes in Seattle, Washington - Employe smoking issues

Lowes hires smokers but won't provide them with a smoking area and will not allow smoking on there property , so the employes must walk off site to smoke. And they use a public trail next to my house ,leaving butts everywhere and stinking up the place , I've talked to the manager ,and the *** hat doesn't care. and zero respect for the neighborhood so *** Lowes. 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100
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3 comments
Anonymous
#677099

What does more men working at Lowes have to do with this ??

Anonymous
#676694

Lowes employees are not allowed to leave company property while on the clock. If they are out on this trail during their "break" and not lunch hour, they are in violation of company policy and subject to termination. Their "break" is on the clock, the lunch hour is unpaid and off the clock.

Anonymous
#676166

need more men at lowes

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Review
#426511 Review #426511 is a subjective opinion of poster.

Lowes in Boston, Massachusetts - Mislead

I will tell you that I bought a washing machine for 500 Dollars and was told their would be a $ 50.00 Dollar rebate and saw signs for the 50 Dollar rebate everywhere. Today I received a letter denying my claim for the rebate because it did not have a qualifying item on it. Really,really lame. I sure somewhere in the fine print I am not entitled to the rebate. The rebate was not a consideration in the purchase of the washing machine, but the rejection of the rebate has really put a negative view of Lowe's in my mind. so have fun with the Fifty Dollars and I will remember being mislead by your employees and your fine print whenever I drive by your stores. Save up to 20% on select major appliances $399 or more.* Get a Lowe's Gift Card $50 to $475 by mail with qualifying purchase.** Offer ends 7/9/13.
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2 comments
Anonymous
#685033

Please understand the store has zero control over the rebates which are from the manufactures. Not the store.

Perhaps if you had actually gone in to talk to a manager they would have taken fifty bucks off. Food for thought for next.

Anonymous
#685150
@Anonymous

The store is where the rebate has been offered. The store is using the rebate to make sales.

The sales people know what the policy of the rebates are. The store control is to

use this information the way they see fit.

Which is why I will vote with my feet and use establishments.

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Review
#426478 Review #426478 is a subjective opinion of poster.
Loss
$50
I bought a Larson Storm Door from store #1880 in Amsterdam, NY. After getting the door home, I realized that I couldn't install the door myself, so I went back to the store and purchased installation for the door from Lowes. The salesman told us that he would summit...
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3 comments
Anonymous
#1041471

I had much worse experience with Lowe's in Amsterdam. Window/door installer there named Dennis is a joke.

He is often a no-show on promised date.

He cannot even take correct measurements. He was a real headache for us!

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Review
#426396 Review #426396 is a subjective opinion of poster.
I have been doing business with Lowe's for many years. I applied for tax exempt status several years ago and received my number from the IRS. I farm and use quite a bit of farming supplies and do not have a problem in most places when I use my tax exempt number;...
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16 comments
Anonymous
#1553543

similar problem with my local lowes not excepting Texas Ag and Timber Tax exempt & Military discount at the same time when regional policy states neither benefit to the purchaser effects the other. Military discount is thanks to service Texas Ag and Timber Tax Exempt is Texas thanks to farmers one is store one is state I shouldn't be punished for being a veteran farmer and the store doesn't loose anything by honoring both at checkout N. Abilene Lowe's 1634 Musgrave Blvd Abilene, TX 79601, Store #2719 Store Phone: (325) 690-5670 Fax: (325) 690-5673 ProServices Desk: (325) 690-5698

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Review
#426131 Review #426131 is a subjective opinion of poster.
Loss
$12
I ordered a custom screen door from Lowes.com. The scheduled ship date was 5 - 7 days. About a week later, Lowes.com showed that my door was ready for pick-up at my local store. After making a special trip to the store, all I got was bewildered looks. They didn't...
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1 comment
Anonymous
#675567

The door had been shipped and handled properly, as evidenced by the good condition of the packaging. The damage to the door was serious, and could have only occurred at the factory prior to packaging.

Lowes, as all companies, is responsible for the performance of its suppliers. A company is only as good as its suppliers. The larger issue, is that Lowes has so little respect for their customers that they launched an online system that is dysfunctional. It appears Lowes also has little respect for their employees as well, given that some expressed frustration with troublesome nature of the system.

This was far from our first disappointment with Lowes.

We attributed previous issues such as obviously un-useable/defective/damaged merchandise sneaked into our order to a sole "bad actor".

Our latest experience exposed to us a customer-hostile culture which apparently pervades the organization at numerous levels. We will have nothing more to do with a company who regards customers who have a legitimate complaint as a customer who thinks they walk on water.

Review
#425527 Review #425527 is a subjective opinion of poster.
Loss
$170
Tags
  • Lowes screen doors
  • Screen Tight doors