Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lowes in New York, New York - Corporate

Once again Im having issues with our replacment Garden Treasures cabana top, by the way 2nd one this summer!!!! And have had to buy new every year since we purchase this 600 dollar item from you! If your going to offer replacement parts at least sell the public the same one that came with their product~~~We could have built a nice wooden cabana off the back of our home with the money we have spent on replacement parts for this *** cabana~~ We were satisfied at first until we had to start ordering a new top every yr~~~~~~~~~ Make it right~~~~~
View full review
Review
#423666 Review #423666 is a subjective opinion of poster.
Loss
$400

Lowes in Coral Gables, Florida - Lowe's

I tried to enter the "Guest Satisfaction Survey" and could not get on to the www.lowes.com/survey. It takes you to about 30 - 50 other sites but not to the lowe's survey. Is this just a trick to waste your time trying to search for this survey? Why not make if easier to enter the survey if you are really serious about giving away $5,000.00. Lowe's must not want to hear what people are trying to tell them about their stores. I hope they get enough complaints to change the site to enter the guest satisfaction survey for a chance to win a $5,000.00 gift card (to spend at Lowe's).
View full review
1 comment
Anonymous
#675433

I'm pissed about this too, but it's not Lowe's fault. All the other sites have overridden the official Lowes site and you just can't get to it. I'm not sure how this gets solved, but I found "pissed consumer - lowes survey" first and still can't find the official lowes site.

Review
#423447 Review #423447 is a subjective opinion of poster.

Lowes in Bloomsburg, Pennsylvania - Drunk on the job

I was in my local Lowes the other day in Bloomsburg because I wanted to buy some new flooring for a few rooms in my house. I go back to the section and start looking and wandering around. After a while I found some help from a guy. After only a few moments, I can tell that he was drunk. I don't care what kind of job it is, one does not do stuff like that before or during a shift. Was going to buy for three rooms, but because he was so all over the place I just decided to leave. Lowes needs to get a hold of their people before I would ever decide to go back. They lost a customer that day that would have spent thousands.
View full review
2 comments
Anonymous
#669898

Quick to judge. There are plenty of disabilities that can make someone unstable. Unbelievable.

Anonymous
#669087

How could you tell he was drunk and what do you mean he was all over the place? I have known people that drink from the time they get up in the morning until they go to bed at night and you can't tell they are drunk.

This man could have had some kind of nervous habit, that was making him act a little different.

One more thing, if he was acting drunk, don't you think his supervisors would have noticed it, and sent him home or something?

View more comments (1)
Review
#423030 Review #423030 is a subjective opinion of poster.
Loss
$10000

Lowes in Pittsburgh, Pennsylvania - VALSPAR PAINT CANS RUST,LIDS TOO WEAK TO STAY IN SHAPE

Went to buy gallon of Valspar white, sales person put it into the shaker and the can collapsed at the top/bottom. Told me it was OK. Asked for another. Tried to open a 3 year old gallon of Valspar and it was rusted tight, could not get lid off because opener deformed the lip all the way around. Went to store, 2 staff got the lid open and offered to sell me a replacement can for $5, on top of the $30 for the gallon I paid originally. Paint is good for about 3 years they said... Maybe Valspar keeps costs down ($30/gal.!) buying thin, recycled steel cans, and Lowes sells them because they can offer you a replacement in a couple of years. Lowes CONTACT on website has no phone numbers or e-mail address. Help button link says NO HELP. Valpsar phone only has recording, never got reply. Just be aware of what you may get buying Valspar Paint at Lowes Home Improvement stores.
View full review
Review
#422208 Review #422208 is a subjective opinion of poster.
Loss
$16
Tags
  • LOWES Home

Lowes in Albuquerque, New Mexico - Once again walked out empty handed, vowing never to go back

When I go into Lowes I feel like that place is what God used to design Purgatory. I'm a Senior woman, know how to fix things, but am a small customer, usually needing to spend $20 or less to fix something. I think they hate women customers, hate everybody who isn't going to spend hundreds or thousands. Tired of getting sent to the far end of the store only to learn the thing I wanted was at the opposite end. They won't make eye contact, walk fast if they think you might want to ask a question. Today I wanted to buy rust stain remover for an old bathtub. After a few guys dodged me, finally I went "hey you". Told the man what I wanted, he walked briskly off, I followed thinking he was going to take me to it. He went to 2 other men, asked them if they ever heard of it, much blank stares, looking off in distance. Nobody said, "I don't know but I'll find out for you, just a moment. " Just acted like *** rude oafs. Imagine a huge store of that type not knowing about rust remover? I finally said "Obviously you haven't a clue what I'm asking for'' and left. I'd like to write a letter to their regional mgr.
View full review
3 comments
Anonymous
#671689

Lowes actually widened their aisles and made it cleaner looking especially to please the female shopper. You had an unfortunate

experience or 2 at your local location but that isn't about a whole company.

Hate women and small customers?

That's ridiculous. No company can survive eliminating 85-90% of the customer base.

Anonymous
#666948

You hit it on the head when you said huge store. These big stores made up of numerous departments aren't much different than a shopping mall without the individual stores.

People work in one department and that's all they know about. Not much different than walking into a clothing store in the mall and asking where a cinnamon scented candle that is sold in the candle shop at the other side of the mall,,,they won't know.

If you need help finding what you need try shopping the smaller hardware stores like ACE. They will greet you at the door and take you to what you are looking for.

Anonymous
#673791
@You...

Nicely stated. Everybody wants the small hardware store experience but are not willing to pay for it.

Quit your b*tch’n and support smaller family owned retailers. You probably also mindlessly shop at Walmart.

View more comments (2)
Review
#421199 Review #421199 is a subjective opinion of poster.

Lowes in Charlotte, North Carolina - Lee and Lorrie Smith

We purchased a stainless steel dishwasher only to discover when we got home with it that it was black. We called Lowes in Arden and was told that mistakes happen and we could get the dishwasher we Purchased in Brevard. It is a 80 mile round trip to Lowes in Arden. We went to Brevard only to be told by the manager last night that they would not exchange it for the correct model because this would not make their inventory right. We then had to make ANOTHER trip to Arden store. After talking with the manager we were given the correct dishwasher and another 10% back. I am not happy having to deal with a mistake that was not ours!!!!! Why should I continue to shop at Lowes? I thought any Lowes would have been able to accomodate us!!!
View full review
2 comments
Anonymous
#666950

If it's a pain to get to the Arden store why didn't you buy it at the Brevard store in the first place? Of course the Arden store would like the Brevard store to exchange the dishwasher, the one you got is worth less than the one you paid for.

The Brevard store shouldn't have to take the loss, you didn't buy it from them. Don't complain about having to drive to get the problem fixed when you can't support your local stores and buy the products there in the first place.

Anonymous
#667533
@I***

The guy posting on everyone's complaints is a *** Lowes is not a franchise. It is a corporation.

If one lowes messed up then they all did.

The manager was lazy and didn't want to do paper work. If I was the manager of the brevard store I would of gladly taken the dishwasher and said next time you want to make a purchase think of us in brevard.

View more comments (1)
Review
#420596 Review #420596 is a subjective opinion of poster.
Let me begin by saying I am a loyal Lowes customer. Recently my gas water heater went out. I was interested in having Lowes bring a heater and install it at my home because they offer same day service if you call before noon. Last month I called at 10 am on a Monday....
View full review
3 comments
Anonymous
#668127

You never pay the installer anything. Everything gets paid to Lowe's and they pay the installer

View more comments
Review
#420240 Review #420240 is a subjective opinion of poster.
Loss
$120

Bathroom and Flooring NIGHTMARE with Florissant, Missouri LOWES

My husband and I are newlyweds, and I moved into his house. Because his house was a bachelor pad before I moved in, we both agreed that it needed some work. WEEK ONE: We went to Lowes, and spend over $9,000 on: - new floors for the whole house, - a bathroom vanity, - a bathroom light fixture, - a faucet, - a toilet, and - a ceiling fan. The only thing they had in-store was the faucet. I was told that the fan, vanity, light fixture, and toilet would be 5-7 business days. The floors would take up to 2 weeks, because they had half the boxes they needed in their store, and they wanted to get floors that matched that lot from another store. I hired a contractor to install my fan, vanity, faucet, and light fixture. I paid Lowes for installation on the toilet. WEEK TWO: The fan came in on schedule, but the vanity, toilet, and light fixture were missing. My contractor installed the fan. WEEK THREE: My toilet, vanity, and light fixture were no where to be found. So, I called. My toilet was in the store, but no one had called to let me know. I asked them to install the toilet, and they did promptly. Still missing the vanity and light fixture. WEEK FOUR: My vanity and light fixture were still nowhere to be found. It is now two weeks late. I called the store, and spoke with Ryan. He informed me that Lowes actually oversold my vanity. The distribution center had ZERO vanities, and 68 orders. So they had -68. He upgraded my order to an emergency order. It was supposed to take 5-7 more days. Also, my floors are supposed to be in at this point, but they are not. I am told that it is taking a while because they want to make sure that all the boxes are from the same lot. WEEK FIVE: I still haven't heard anything about my floors, vanity, or light. I called Lowes and and a woman who claimed to be a manager told me that she didn't have time to speak with me and would call me back. She never did. I found out later that she was not a manager. I called the next day. I spoke with Darren who informed me that my order for the vanity and light was no longer in the system. He said he would check around and see what happened and then call me back. He never did. I went in that night to find out that my order had been deleted from the system. I was told that another manager must have "cycled it out". Also I found out that my vanity and light were already in the store, but I had not been notified because my order had been deleted. I took it home and had to hire my contractor to come out again. I received just enough of a discount on the vanity to cover the service fee of my contractor's second visit. WEEK SIX: HALF of the flooring that I need for my house is delivered. WEEK SEVEN: The other half of my flooring is delivered. We set a date for installation. WEEK EIGHT: Nothing WEEK NINE: Instal is set to begin Monday morning. Monday, the installers come in and are professional and prepared. Then they tell me that the floors are from four different lots, and that they don't match up and will not fit together. Some of them are even different colors. If they install them, the manufacturer warranty and the installer's warranty will be voided. IT IS NOW SEVEN WEEKS AFTER WE WERE SUPPOSED TO RECEIVE OUT FLOORS. I called the manager on duty who tells me that he is sorry and will try to match some of the lots that we already have, OR I can wait another two weeks for a matching order from the manufacturer. I AM FURIOUS. But, I don't know what my dollar loss is. I have lost WEEKS of time, and STILL don't have a product to show for it.
View full review
Review
#420217 Review #420217 is a subjective opinion of poster.

Lowes in Elyria, Ohio - Simple Order Incompetence

I came into the Lowes in Elyria Ohio for a simple request. To exchange a bottle of Primo water. I had a manufacturers coupon FROM LOWES to get $5 off an EXCHANGE. First off, I waited in line to be told that I need to go to another register because they had to do a tax exempt for a welfare recipient. I went to another line and had to wait for the employee to figure out how to turn on the register, after he found the manager he had to cancel the previous transaction or something. After all of this, they told me they cannot use coupons with water exchanges. Why give coupons that you can't honor? Lowes, you just lost a long time customer over $5.
View full review
2 comments
Anonymous
#665404

Welfare huh, can't drink tap or well water like the rest of us.

Anonymous
#665333

I have never heard of any type of welfare that is tax exempt. You more than likely misunderstood, in your anger. Non-profits get tax exempt status if it is for use in their agency, and people that are buying for resale, like in a concession stand or whatever are tax exempt.

View more comments (1)
Review
#419937 Review #419937 is a subjective opinion of poster.
Loss
$5
Tags
  • long time customer

First and last experience with Lowes.

First and last experience with Lowes. To the CEO, Management, Stockholders, institutional investors and or parent company, et al., of Lowes. This is an open letter to express my (and probably many others) dismay at the inept organizational procedures and customer service exhibited over the last several weeks with regard to a simple order, placed via the company (Lowes) website, paid in full, with a delivery date promised and set certain. Not only was the item never shipped, but it had not, as yet, even been produced by the manufacturer a week after the promised delivery date! (This qualifies for Government work!) This could have been an anomaly, so I gave it the benefit of the doubt. I called customer service. I was told that they would have to contact the vendor. They don’t stock this particular item… yet, they sell it as though they do, because the website clearly stated, “In stock”. Customer service seemed a little confused and told me they would call me back with answers. The next call I received notified me that they could not reach said vender and could not give me any info and would call me later... The next call never came. I called again and got a different customer service representative who, after retracing customer service representative number one, informed me that my order had not, as yet, been manufactured. Again, this would’ve just been a slight annoyance, but since this item was for a remote mountain cabin, the promised set certain delivery date was critical because I had to make a special trip to the cabin the day of delivery. Get the picture. So far I wasted one trip. So, I was told by representative number two that the item would be completed by the Manufacturer and shipping on Friday the 14th, of June; and that I would be called with a tracking number so I my coordinate with said delivery and be there for this now elusive event! You guessed it, no call. So I figured I’d turn my frustration into a bit of embarrassment for the people at the top for not managing the people that are supposed to make customers at least feel that they are somewhat an important part of the equation… LIKE BUYING THEIR PRODUCTS! The most insulting part of this scenario is the offer made by customer service representative number two. She offered a whopping 10% discount on my next purchase. [If] I had a company (which I do) and one of my customers had a similar experience with their first purchase, I would take this cluster as an opportunity to make this a public relations gold mine. Instead of a monument to bad customer service, this letter would have been a testimonial as to the incredible lengths I went through to make this customer feel special and actually give them the item ordered (or a better one, without charge) and show all future first time buyers that we will go to extreme lengths (repetition mine) to deliver on our promise(s) (opposite of breach) and I’m sure this would contribute to the steady growth and success of said company. Heck, I may have even delivered it myself! Yours truly, President and CEO, Trans Pacific Transportation, Inc
View full review
1 comment
Anonymous
#671694

I may have missed something but the problem was, Lowes took your money, placed an order, an expected an item to be delivered to you

that the vendor hadn't even produced by the delivery date?

How is this the seller's fault and not the manufacturer?

I imagine Lowes couldn't figure out the problem because this is obviously an unusual occurrence.

10% is pathetic in a public relations stand point but seeing as how they did their part, they should've gotten a discount from the vendor for you and not themselves.

Review
#419519 Review #419519 is a subjective opinion of poster.