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Lowes - 2-Double Cellular Patio Blinds

Went to purchase blinds, first time at Lowes for such a purchase. Jessy Cannao helped me. 9/13/13 rec'd a Quote. Picked the blinds. Gave her the measurements I did and my brother who is a contractor. 35x82. Jessy stated custom order so need to send out their person. I disagreed until she said the $35 would go towards my purchase. Pd $35 and install came out and put one blind at a different width like 36 1/2 or something, I disagreed but my brother already had taken my blinds away. Quote $255. I know I had to pay taxes on top of Quote. Called and Jessy in so told rep s I want to order the blinds and will be in to pay. She stated on top of that it is $70 to install, I stated I wasn't told that and my brother will install. She said it would be $348 and lose the $35 since that goes to install. Didn't order and still need blinds since in Master Bedroom. Horrible way to treat a new customer and do business. Bad taste for Lowe's so have to start over looking for blinds.
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1 comment
Anonymous
#753378

I didn't put down anonymous,here is another example of Lowes not being honest.

Review
#461905 Review #461905 is a subjective opinion of poster.

Lowes in Paterson, New Jersey - Eta date was 1130/13 order date was 11/2/13

I ordered a door in the Paterson store...paid for it in full...they said door would be in on the 30 th...now I went to the store personally got the run aroundsaid it was delayed because of the holidays. It now would be in onthe. 3rd of Dec. I gave a contracted who was ready to install my door but no door...called the store now they are saying theme ninety...so unacceptable...contractor is now charging time....if no answer tomorrow I want a redound....the people at the store were so nasty....will not be shopping there ever
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1 comment
Anonymous
#753539

The title of your complaint contains eta. This is ESTIMATED time of arrival.

Never schedule a contractor based on an eta. Wait until you have the product to set an installation date.

This is true whether you buy the product at Lowes, Home Depot or a small lumber yard. If they are not making it in a shop out back there is no way they can guarantee a delivery date.

Review
#461726 Review #461726 is a subjective opinion of poster.
Loss
$500

Lowes in Charlotte, North Carolina - Shoddy window installation

We had the entire house's windows replaced by a Lowes installer about 2 years ago. This included a garden window in the kitchen. 1 month after installation we noticed that the window was growing mold around the inside edge. Called Lowes and after many many calls finally got the installer back out who said it wasn't an install problem but defect in the actual product. Now 2 years later getting the same run around and no answers to the problem. Every time I call I get treated like this is the first they have heard of the issue. Very disappointed in Lowes response and will never hire them to do anything again.
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1 comment
Anonymous
#752434

You are leaving out a lot of details. Are these wood or vinyl windows?

If there is anything "growing" on the windows it would indicate the humidity in your home is too high. If these are wood windows they would have been treated with a chemical to kill anything that might grow on them. The dead material will look like mold. If they are vinyl windows and are growing mold on the surface it is a combination of high humidity and soil on the window causing the problem.

Lowering the humidity in the house and keeping the windows clean should solve the problem. More often than not new, more airtight windows get blamed for other problems in the home that need to be solved.

Review
#461297 Review #461297 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$900

Lowes - Price given was 250 more than price quoted

Update by user Dec 03, 2013

Since then Lowes called me back and said that the price had been refigured and it was going to be 450.64. we will now be using them.

Just wished they could have been upfront about all of the fees. Will continue to shop here due to them correcting the problem.

Original review posted by user Dec 03, 2013

I wont be shopping at lowes again for anything. We went to pick out carpet for our new baby's room (12X14 in size)on Nov 21. Picked out an in stock carpet that we liked and got a price quote from Chris for $420 for carpet and installation(we had already moved furniture and got the old carpet out. tack strips were still down). We were going to have to pay mileage due to living 40 miles away from the store and the $35 fee would only cover up to 20 miles so we agreed. so this would put the carpet and installation around $500. We had to pay around $75 up front for someone to come out and measure. On Nov 24th the guy came out to measure the room and said he would get the estimate in that day. Didn't hear anything Friday or Monday about the estimate. So Tuesday I called and I couldn't ever get an answer in the flooring dept. Called on Wednesday and was told by Mike that the guy didn't send the measurements in but that he would call and then call me back. Never got a returned phone call that day. Called back on Friday and Mike said that he tried to call that morning but the contractor must have been closed for thanksgiving and that he would call back Monday morning and let us know something. Monday came along and had not heard anything so called around 2 pm. Mike said they had not called but would and then call me back. He finally called around 4:30 and said they did get the estimate and that it was going to be $630+ miles, $250 more than what they previously said.When asked why the price was so much more, they said that there was a $200 small room fee which they failed to mention before we paid the $75 up front. If we had known that it was going to cost that much more we would have never paid the $75 for the estimate. My husband called the manager on duty,(I think Verdell) and she pretty much said that the price could not be changed and that we could not get our money back. LESSON LEARNED. If people ever ask us where to go for home supplies, it wont be Lowes.
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1 comment
Anonymous
#752209

Sales person made the mistake and the installer is paying for it. That's how Lowes works.

Installers clean up their mess by taking a loss when it wasn't their fault. Lowes=Bullying

Review
#461274 Review #461274 is a subjective opinion of poster.
Service
Lowes Estimate

Lowes in Colorado Springs, Colorado - Verbally assaulted for trying to warranty tools.

I purchased a four pack Dewalt cordless tool set back in April of 2012. recently one of my battery's quit working so I took it in to the Lowes in Colorado Springs Colorado on north Nevada. They told me in order to warranty it I had to bring back the entire to a pack so a week later I went in which is now December 1st, 2013. the girl behind the customer service counter said she had to call for approval. As I was standing there with the receipt in my hand I started hearing a man yell "NO NO NO NO" "IM NOT DOING IT JUST TAKE IT BACK" at which point I have not yet explained the problem. So i asked why. He said "aint my problem you call dewalt". So afyer a good 30 minutes of going around with this guy asking questions another gentleman stepped in and made a phone call. Now I have to go back again
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4 comments
Anonymous
#790377

ha ha that is funny! "aint my problem you call dewalt"

Anonymous
#775215

He handled himself wrong, but just like it says in your book, do not return to the store. Your warranty with lowes is 90 days, take it up with the manufacturer after that like everyone one else has to.

Anonymous
#759793

would u like 19 months of consternation, angst and obfuscation trying to redress kitchen and bath remodel with lowe's masco and kraftmaid ? we prepaid the entire project and the installer (ryan ) said to us "if they (cabinets ) were his, he would not accept them !!!

moreover, lowe's will not give us a copy of our prepaid contract ( ours was inadvertenly thrown away during our move ) we have spent well over $50000 with lowe's we oun 4 homes no call backs once prepaid , lowe's ignores the customer!!! time to unite consumers!! we are their (lowe's et. al.

raison d1 etre ! past time they (et. al.) realize this !!! d.v.

mcaran at dmcaran@yahoo.com and 419 515 0169 please respond !! regard, denny

Anonymous
#753086

Sounds to me like you don't want to do what the manufacture wants which is contact them for warranty issues. It will say 1 of 2 things on every item you ever purchase.

If it's a store exclusive it will tell you to bring it back to the store, however, if it's a manufacture not associated with the store it will tell you to contact the manufacture and not to bring it to the store.....

I just purchased an item yesterday and it said it had a lifetime warranty. It then said to contact the manufacture by calling this 1-800 number if you ever have a claim....

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Review
#460937 Review #460937 is a subjective opinion of poster.
Product
Lowes Warranty

Lowes in Hillsboro, Oregon - Don't trust Lowe's Installed Sales

We experienced a bait and switch when we ordered decking from Lowes at the Hillsboro Or. Lowes. We were shown pictures of one product and then a much more inferior product was installed. The store manager said that the sales person was fired then he was still there the next time we called. We spent an entire summer following up on Lowe's screw ups and never did they apologize. Finally after my husband asked for an apology, the "new" manager apologized. The customer satisfaction guaranty is not worth the paper it is written on. You are better off going to Parr Lumber or Rick's fences.
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1 comment
LTCC
#748260

You did not mention if you got a price discount for them installing the inferior product. screw the apology.....show me the money

Review
#460076 Review #460076 is a subjective opinion of poster.
Service
Lowes Installation
Tags
  • Decks
  • installed sales

Lowes in Portland, Oregon - Fumbled special order arrival, install, scheduling, vendor communication.

What a clown circus working with Lowe's has turned out to be: Order arrived several weeks after it was promised. When finally delivered, it was missing a part, which ate up another two weeks. A promised "next day" call to schedule am install did not happen for a week. The actual install happened two weeks later, but was not successful. The installer broke a part and massacred part of our house doing the install. One part had to be re-manufactured. We had to order a replacement for the broken part and another part that was broken because of the broken part. Lowe's promised to do a reinstall the day after the remanufactured part was delivered. No one from Lowe's notified us of the delivery date, so we got a call from the delivery person when we were away from home and had to drop everything and race home to receive it. Then Lowe's promised next-day install could not be accommodated by the installer, who wanted to come instead, a week later. When we put our foot down, the installer determined that he could come the same day after all. We raced home to prepare for his arrival. However, he called a few hours later, saying "the head gasket in my truck blew," and then, could not be sure if he could make the original date for one week out. We are at our wit's end. This whole debacle has been playing out for almost six months. We will never darken the door at Lowe's again and wish we could have our $2,300 back.
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Review
#459328 Review #459328 is a subjective opinion of poster.
Loss
$2300

Lowes in Kansas City, Kansas - Flawed Carpet Product and Installation

I decided to buy carpet for one of my bedrooms from Lowe's and my experience has been terrible. The installation was sub-par and they installers put down flawed carpet. When I called to complain about my experience, the customer service said that I would have to wait 30 days for the carpet to "settle" then they would review my claim. I am still in limbo trying to get my money back for the flawed carpet. The customer service people YELLED at me on the phone saying I needed to be patient and that they could not send someone out for 30 days. I should have used a local carpet company instead of a national retailer with subpar service. I will NEVER shop at Lowe's again for any product after my poor experience. Be careful every buying carpet from this company!
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1 comment
Anonymous
#749286

Where do you live? Which lowes did you use?

Review
#459232 Review #459232 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$800

Lowes - Lowe's deck install fail

We ordered a deck install from Lowe's, (Store # 0499) West Columbia, SC. Project was paid for on August 1, 2013. Lowe's contracted with Mac Renovations out of Greenwood, SC to do the install. Lowe's wasn't the lowest estimate we got. But we bought the pitch that they guarantee the job and we'd have the full backing of a national company, blah, blah, blah. Don't believe it! We wanted composite deck boards and ordered MoistureShield. The example that we were shown was a solid board, no side channel since it was being installed with screws, not the clips. This was the first problem I noted - when the materials were delivered the MoistureShield boards had the side channel. I asked the Project Specialist at the store about this and was eventually told the manufacturer had changed the product. However, the MoistureShield website still shows the solid deck boards available. We were told when we got the estimate for the deck that the joists would be placed 12 inches on center. When the deck was being installed, the joists were placed 16 inches on center. I called the Project Specialist at the store who checked with the manufacturer on this and I was told that since the deck boards were being placed perpendicular to the joists and not on an angle, that 16 inches on center was the correct spacing. I accepted this even though it wasn't what I had been promised for the construction. The next issue we encountered was that we had been told from the beginning that footers would be poured and the 4x4's mounted on the footers. The contractor sent someone out to measure and inspect the site. Even though this method of construction was approved by this employee it wasn't done even though 27-80 lb bags of cement were ordered and delivered to the house along with post anchors and other supplies necessary for this type of construction. Holes were dug, the 4x4's dropped into the holes and cement put in the holes around the 4x4s. We were told this change was due to the height of the deck from the ground. It is a low deck - about 12 to 18 inches above ground level. But this wasn't a surprise. Everyone knew the height of the deck from day-one. I have never understood why the last minute change. Additionally, two of these support posts sank and were shimmed up. These two support posts were replaced after we complained about the shims - but I'm not convinced that more supports won't sink over time and the deck will sag. We have mostly sand land and they used so much water in the cement that I'm not sure it will hold up. Start of the install was finally scheduled for Sept 6. (We had been told the MoistureShield boards were a special order and would take approx. 2 weeks to be delivered.) Mac Renovations didn't show up. No phone call, they just weren't here so about noon or 1pm I called the store and they checked on it. I was told the installer had a supervisor out with a hurt back so they would be here Monday, Sept 9. While I understand that stuff happens - I feel they should have called me to let me know what was going on. Work began on Monday, Sept 9. Sometime during that day or the next (Tue, Sept 10) the installer noticed that only 12 ft deck boards were delivered and we needed 16 ft deck boards. I don't know if this was a manufacturer delivery error or a store ordering error or why it wasn't discovered when the order was checked in upon delivery to the store. In any case - it delayed our deck install an additional month. The store was notified and 16 ft deck boards were ordered. Construction of the deck frame continued through Wed, Sept 10 and all work stopped to wait on the 16 ft deck boards. I believe the deck boards were delivered to the store on Sept 25. The installer couldn't come back to our house to begin work again until Oct 7. Excess materials from building the frame sat in our yard for 2 weeks before the store arranged for pick-up. Way too much lumber and cement was ordered so there was quite a pile. Since the full materials order had been delivered prior to the initial start date, the rest of the material pile sat in our yard over a month total waiting for the install to be finished. Two men returned Mon, Oct 7, no supervisor. Thedeck rails weren't bolted to the frame - they started laying deck boards and screwing them down to the frame. Many of the screws were stripped out during the installation. This became a problem when I noticed the spacing got too wide over the second half of the deck and asked that it be corrected and they couldn't remove the screws and reposition the deck boards. Several boards had to be broken and pried up and new boards used. We had paid for these boards and now they were on the trash pile. I asked for these boards to be returned to the store for a credit since they were destroyed during the install and not by anything we did, but they were carried off and thrown away the last day of construction. During the confusion of cleaning up I didn't notice this until after they had left. The store eventually gave us a refund for two additional boards, but since the broken boards were thrown away we weren't sure how many actually got destroyed. Holes were cut into the installed deck boards for the hand rail 4x4s. Of the 10 4x4s used in our hand rail - only 3 are attached to the deck frame with carriage bolts after I complained about the method being used. The rest are simply screwed in with long screws. Additionally, none of the 4x4 railing posts are boxed in with 2x4's or secured in any way other than two "ledgerlok" screws being screwed through the framing into the posts. When I questioned this (I had asked about this when we were getting estimates and had been assured by the store Project Specialist that the handrails would be attached to the frame with carriage bolts) - I was told carriage bolts couldn't be used for some unexplained reason but I didn't have to worry - these handrails weren't going anywhere. I don't know, but this isn't what I contracted for and not what I expected nor what I thought I was paying for. One hole in the deck boards was cut right over the top of a joist so the 4x4 was notched out to fit over the joist. This wasn't necessary to the placement of the handrail - it just wasn't taken into account when the holes were being cut. This results in a 2 inch notch having been cut out of the center of the 4x4 so the 4x4 could "saddle" over the joist. Sloppy work. We have a bench across the front of the deck which I was told would be bolted to the frame. This wasn't done either. The bench is simply screwed down to the deck boards. It seems solid now - but it's not the construction I was assured I would get. The remaining excess materials were finally picked-up from our yard on Oct 18. A week and a half after construction was completed on Oct 9 and I had to call several times to get it picked-up then. All in all - I didn't get the premium construction I expected and that I paid for. Lowe's wasn't the cheapest bid we got - but we chose Lowes because I thought we could depend on them to give us sound construction. I definitely don't feel we got it. We finally got refunded for the excess material that was returned to the store on November 16th - nearly a full month after the last of the materials were picked-up by the store. Receiving this refund took numerous phone calls on my part and finally involvement of the store manager to get it done. Several Lowe's employees have been out to the house to "inspect" the deck and all keep assuring us that even though the deck wasn't constructed according to original specifications it is "sound" and according to "normal building practices". Frankly, I no longer believe anything Lowe's tells me. Had we known in the beginning that specific practices that we inquired about weren't going to be followed in the construction we never would have contracted this project through Lowe's. The cost was higher than other estimates we received and we didn't get the construction we were assured we were going to get. Lowe's Customer Service made an offer to send Mac Renovations out to address my complaints and "fix" the deck install. No one has actually listed the things that would be "fixed". I asked if a different company could be used and Lowe's said no - it can only be the original installer. Why would I want this company to come back? They had the opportunity to build this deck right and didn't. They didn't like it when I asked questions about the methods they were using and either told me "everything will be fine", ignored me or argued with me. Lowe's did a kitchen remodel for us about two years ago and we also had Lowe's install two outside doors for us. Both projects were well done. However, this deck install has been a horrible experience and we don't feel the deck is well constructed - nor what we were assured we were buying. For the price, over $11,000, we expected a quality job and a quality finished product. We have additional projects planned for next year, new wall-to-wall carpeting through-out the house and a privacy fence in the backyard that we had planned to contract with Lowe's. After this experience, the less than satisfactory results and additional difficulties of even getting refunded for excess materials ordered by and returned to the store, we will not consider Lowe's for these projects. In fact, the entire experience has been so unsatisfactory we won't be shopping at Lowe's.
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Review
#458980 Review #458980 is a subjective opinion of poster.
Service
Lowes Installation

Lowes - Shoddy deck install done by Lowe's in West Columbia, SC

We ordered a deck install from Lowe's, (Store # 0499) West Columbia, SC. Project was paid for on August 1, 2013. We wanted composite deck boards and ordered MoistureShield. The example that we were shown was a solid board, no side channel since it was being installed with screws, not the clips. This was the first problem I noted - when the materials were delivered the MoistureShield boards had the side channel. I asked the Project Specialist at the store about this and was eventually told the manufacturer had changed the product. However, the MoistureShield website still shows the solid deck boards available. We were told when we got the estimate for the deck that the joists would be placed 12 inches on center. When the deck was being installed, the joists were placed 16 inches on center. I called the Project Specialist at the store who checked with the manufacturer on this and I was told that since the deck boards were being placed perpendicular to the joists and not on an angle, that 16 inches on center was the correct spacing. I accepted this even though it wasn't what I had been promised for the construction. The next issue we encountered was that we had been told from the beginning that footers would be poured and the 4x4's mounted on the footers. This wasn't done even though 27-80 lb bags of cement were ordered and delivered to the house along with post anchors and other supplies necessary for this type of construction. Holes were dug, the 4x4's dropped into the holes and cement put in the holes around the 4x4s. We were told this change was due to the height of the deck from the ground. It is a low deck - about 12 to 18 inches above ground level. But this wasn't a surprise. Everyone knew the height of the deck from day-one. I have never understood why the last minute change. Additionally, two of these support posts sank and were shimmed up. These two support posts were replaced after we complained about the shims - but I'm not convinced that more supports won't sink over time and the deck will sag. We have mostly sand land and they used so much water in the cement that I'm not sure it will hold up. Start of the install was finally scheduled for Sept 6. We had been told the MoistureShield boards were a special order and would take approx. 2 weeks to be delivered. The installer had called to schedule the start date for Sept 3 but we were out of town so the start date was set for Sept 6. They didn't show up. No phone call, they just weren't here so about noon or 1pm I called the store and they checked on it. I was told the installer had a supervisor out with a hurt back so they would be here Monday, Sept 9. While I understand that stuff happens - I feel they should have called me to let me know what was going on. Work began on Monday, Sept 9. Sometime during that day or the next (Tue, Sept 10) the installer noticed that only 12 ft deck boards were delivered and we needed 16 ft deck boards. I don't know if this was a manufacturer delivery error or a store ordering error or why it wasn't discovered when the order was checked in upon delivery to the store. In any case - it delayed our deck install an additional month. The store was notified and 16 ft deck boards were ordered. Construction of the deck frame continued through Wed, Sept 10 and all work stopped to wait on the 16 ft deck boards. I believe the deck boards were delivered to the store on Sept 25. The installer couldn't come back to our house to begin work again until Oct 7. Excess materials from building the frame sat in our yard for 2 weeks before the store arranged for pick-up. Way too much lumber and cement was ordered so there was quite a pile. Since the full materials order had been delivered prior to the initial start date, the rest of the material pile sat in our yard over a month total waiting for the install to be finished. They called on Fri, Oct 4 and said they had a cancellation - could they come and start work? We said yes so they got to our house late morning. The 16 ft deck boards had not been delivered by the store. Since 2 of the 4x4s had sunk (or weren't cut to the correct length to begin with) and had been spliced to get to correct height - they dug those out and replaced them. That's all that was done Friday. The same two men returned Mon, Oct 7. No supervisor and I didn't feel these men were especially qualified. I know one wasn't. The other seemed more experienced but had difficulty when something out of the ordinary came up. No deck rails were bolted to the frame - they started laying deck boards and screwing them down to the frame. Many of the screws were stripped out during the installation. This became a problem when I noticed the spacing got too wide over the second half of the deck and asked that it be corrected and they couldn't remove the screws and reposition the deck boards. Several boards had to be broken and pried up and new boards used. We had paid for these boards and now they were on the trash pile. I asked for these boards to be returned to the store for a credit since they were destroyed during the install and not by anything we did, but they were carried off and thrown away the last day of construction. During the confusion of cleaning up I didn't notice this until after they had left. Holes were cut into the installed deck boards for the hand rail 4x4s. Of the 10 4x4s used in our hand rail - only 3 are attached to the deck frame with carriage bolts. The rest are simply screwed in with long screws. Additionally, none of the 4x4 railing posts are boxed in with 2x4's or secured in any way other than two "ledgerlok" screws being screwed through the framing into the posts. When I questioned this (I had asked about this when we were getting estimates and had been assured by the store Project Specialist that the handrails would be attached to the frame with carriage bolts) - I was told carriage bolts couldn't be used for some unexplained reason but I didn't have to worry - these handrails weren't going anywhere. I don't know, but this isn't what I contracted for and not what I expected nor what I thought I was paying for. One hole in the deck boards was cut right over the top of a joist so the 4x4 was notched out to fit over the joist. This wasn't necessary to the placement of the handrail - it just wasn't taken into account when the holes were being cut. This results in a 2 inch notch having been cut out of the center of the 4x4 so the 4x4 could "saddle" over the joist. Sloppy work. We have a bench across the front of the deck which I was told would be bolted to the frame. This wasn't done either. The bench is simply screwed down to the deck boards. It seems solid now - but it's not the construction I was assured I would get. The remaining excess materials were finally picked-up from our yard on Oct 18. A week and a half after construction was completed on Oct 9 and I had to call several times to get it picked-up then. All in all - I didn't get the premium construction I expected and that I paid for. Lowe's wasn't the cheapest bid we got - but we chose Lowes because I thought we could depend on them to give us sound construction. I definitely don't feel we got it. We finally got refunded for the excess material that was returned to the store on November 16th - nearly a full month after the last of the materials were picked-up by the store. Receiving this refund took numerous phone calls on my part and finally involvement of the store manager to get it done. Several Lowe's employees have been out to the house to "inspect" the deck and all keep assuring us that even though the deck wasn't constructed according to original specifications it is "sound" and according to "normal building practices". Frankly, I no longer believe anything Lowe's tells me. Had we known in the beginning that specific practices that we inquired about weren't going to be followed in the construction we never would have contracted this project through Lowe's. The cost was higher than other estimates we received and we didn't get the construction we were assured we were going to get. Lowe's did a kitchen remodel for us about two years ago and we also had Lowe's install two outside doors for us. Both projects were well done. However, this deck install has been a horrible experience and we don't feel the deck is well constructed - nor what we were assured we were buying. For the price, over $11,000, we expected a quality job and a quality finished product. We have additional projects planned for next year, new wall-to-wall carpeting through-out the house and a privacy fence in the backyard that we had planned to contract with Lowe's. After this experience, the less than satisfactory results and additional difficulties of even getting refunded for excess materials ordered by and returned to the store, we will not consider Lowe's for these projects.
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1 comment
Anonymous
#745159

In the future hire your own contractor. You can check their references and see what kind of work they do.

When you have a job done by a store like Lowes or Home Depot they hire a contractor to do the job...you don't get a chance to check them out.

They contractors they use are not their employees and they have little control over what they do. About all they can do is not hire them again if they get too many complaints.

Review
#458821 Review #458821 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$11000