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Lowes in Hillsboro, Oregon - Don't trust Lowe's Installed Sales

We experienced a bait and switch when we ordered decking from Lowes at the Hillsboro Or. Lowes. We were shown pictures of one product and then a much more inferior product was installed. The store manager said that the sales person was fired then he was still there the next time we called. We spent an entire summer following up on Lowe's screw ups and never did they apologize. Finally after my husband asked for an apology, the "new" manager apologized. The customer satisfaction guaranty is not worth the paper it is written on. You are better off going to Parr Lumber or Rick's fences.
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1 comment
LTCC
#748260

You did not mention if you got a price discount for them installing the inferior product. screw the apology.....show me the money

Review
#460076 Review #460076 is a subjective opinion of poster.
Service
Lowes Installation
Tags
  • Decks
  • installed sales

Lowes in Portland, Oregon - Fumbled special order arrival, install, scheduling, vendor communication.

What a clown circus working with Lowe's has turned out to be: Order arrived several weeks after it was promised. When finally delivered, it was missing a part, which ate up another two weeks. A promised "next day" call to schedule am install did not happen for a week. The actual install happened two weeks later, but was not successful. The installer broke a part and massacred part of our house doing the install. One part had to be re-manufactured. We had to order a replacement for the broken part and another part that was broken because of the broken part. Lowe's promised to do a reinstall the day after the remanufactured part was delivered. No one from Lowe's notified us of the delivery date, so we got a call from the delivery person when we were away from home and had to drop everything and race home to receive it. Then Lowe's promised next-day install could not be accommodated by the installer, who wanted to come instead, a week later. When we put our foot down, the installer determined that he could come the same day after all. We raced home to prepare for his arrival. However, he called a few hours later, saying "the head gasket in my truck blew," and then, could not be sure if he could make the original date for one week out. We are at our wit's end. This whole debacle has been playing out for almost six months. We will never darken the door at Lowe's again and wish we could have our $2,300 back.
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Review
#459328 Review #459328 is a subjective opinion of poster.
Loss
$2300

Lowes in Kansas City, Kansas - Flawed Carpet Product and Installation

I decided to buy carpet for one of my bedrooms from Lowe's and my experience has been terrible. The installation was sub-par and they installers put down flawed carpet. When I called to complain about my experience, the customer service said that I would have to wait 30 days for the carpet to "settle" then they would review my claim. I am still in limbo trying to get my money back for the flawed carpet. The customer service people YELLED at me on the phone saying I needed to be patient and that they could not send someone out for 30 days. I should have used a local carpet company instead of a national retailer with subpar service. I will NEVER shop at Lowe's again for any product after my poor experience. Be careful every buying carpet from this company!
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1 comment
Anonymous
#749286

Where do you live? Which lowes did you use?

Review
#459232 Review #459232 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$800

Lowes - Lowe's deck install fail

We ordered a deck install from Lowe's, (Store # 0499) West Columbia, SC. Project was paid for on August 1, 2013. Lowe's contracted with Mac Renovations out of Greenwood, SC to do the install. Lowe's wasn't the lowest estimate we got. But we bought the pitch that they guarantee the job and we'd have the full backing of a national company, blah, blah, blah. Don't believe it! We wanted composite deck boards and ordered MoistureShield. The example that we were shown was a solid board, no side channel since it was being installed with screws, not the clips. This was the first problem I noted - when the materials were delivered the MoistureShield boards had the side channel. I asked the Project Specialist at the store about this and was eventually told the manufacturer had changed the product. However, the MoistureShield website still shows the solid deck boards available. We were told when we got the estimate for the deck that the joists would be placed 12 inches on center. When the deck was being installed, the joists were placed 16 inches on center. I called the Project Specialist at the store who checked with the manufacturer on this and I was told that since the deck boards were being placed perpendicular to the joists and not on an angle, that 16 inches on center was the correct spacing. I accepted this even though it wasn't what I had been promised for the construction. The next issue we encountered was that we had been told from the beginning that footers would be poured and the 4x4's mounted on the footers. The contractor sent someone out to measure and inspect the site. Even though this method of construction was approved by this employee it wasn't done even though 27-80 lb bags of cement were ordered and delivered to the house along with post anchors and other supplies necessary for this type of construction. Holes were dug, the 4x4's dropped into the holes and cement put in the holes around the 4x4s. We were told this change was due to the height of the deck from the ground. It is a low deck - about 12 to 18 inches above ground level. But this wasn't a surprise. Everyone knew the height of the deck from day-one. I have never understood why the last minute change. Additionally, two of these support posts sank and were shimmed up. These two support posts were replaced after we complained about the shims - but I'm not convinced that more supports won't sink over time and the deck will sag. We have mostly sand land and they used so much water in the cement that I'm not sure it will hold up. Start of the install was finally scheduled for Sept 6. (We had been told the MoistureShield boards were a special order and would take approx. 2 weeks to be delivered.) Mac Renovations didn't show up. No phone call, they just weren't here so about noon or 1pm I called the store and they checked on it. I was told the installer had a supervisor out with a hurt back so they would be here Monday, Sept 9. While I understand that stuff happens - I feel they should have called me to let me know what was going on. Work began on Monday, Sept 9. Sometime during that day or the next (Tue, Sept 10) the installer noticed that only 12 ft deck boards were delivered and we needed 16 ft deck boards. I don't know if this was a manufacturer delivery error or a store ordering error or why it wasn't discovered when the order was checked in upon delivery to the store. In any case - it delayed our deck install an additional month. The store was notified and 16 ft deck boards were ordered. Construction of the deck frame continued through Wed, Sept 10 and all work stopped to wait on the 16 ft deck boards. I believe the deck boards were delivered to the store on Sept 25. The installer couldn't come back to our house to begin work again until Oct 7. Excess materials from building the frame sat in our yard for 2 weeks before the store arranged for pick-up. Way too much lumber and cement was ordered so there was quite a pile. Since the full materials order had been delivered prior to the initial start date, the rest of the material pile sat in our yard over a month total waiting for the install to be finished. Two men returned Mon, Oct 7, no supervisor. Thedeck rails weren't bolted to the frame - they started laying deck boards and screwing them down to the frame. Many of the screws were stripped out during the installation. This became a problem when I noticed the spacing got too wide over the second half of the deck and asked that it be corrected and they couldn't remove the screws and reposition the deck boards. Several boards had to be broken and pried up and new boards used. We had paid for these boards and now they were on the trash pile. I asked for these boards to be returned to the store for a credit since they were destroyed during the install and not by anything we did, but they were carried off and thrown away the last day of construction. During the confusion of cleaning up I didn't notice this until after they had left. The store eventually gave us a refund for two additional boards, but since the broken boards were thrown away we weren't sure how many actually got destroyed. Holes were cut into the installed deck boards for the hand rail 4x4s. Of the 10 4x4s used in our hand rail - only 3 are attached to the deck frame with carriage bolts after I complained about the method being used. The rest are simply screwed in with long screws. Additionally, none of the 4x4 railing posts are boxed in with 2x4's or secured in any way other than two "ledgerlok" screws being screwed through the framing into the posts. When I questioned this (I had asked about this when we were getting estimates and had been assured by the store Project Specialist that the handrails would be attached to the frame with carriage bolts) - I was told carriage bolts couldn't be used for some unexplained reason but I didn't have to worry - these handrails weren't going anywhere. I don't know, but this isn't what I contracted for and not what I expected nor what I thought I was paying for. One hole in the deck boards was cut right over the top of a joist so the 4x4 was notched out to fit over the joist. This wasn't necessary to the placement of the handrail - it just wasn't taken into account when the holes were being cut. This results in a 2 inch notch having been cut out of the center of the 4x4 so the 4x4 could "saddle" over the joist. Sloppy work. We have a bench across the front of the deck which I was told would be bolted to the frame. This wasn't done either. The bench is simply screwed down to the deck boards. It seems solid now - but it's not the construction I was assured I would get. The remaining excess materials were finally picked-up from our yard on Oct 18. A week and a half after construction was completed on Oct 9 and I had to call several times to get it picked-up then. All in all - I didn't get the premium construction I expected and that I paid for. Lowe's wasn't the cheapest bid we got - but we chose Lowes because I thought we could depend on them to give us sound construction. I definitely don't feel we got it. We finally got refunded for the excess material that was returned to the store on November 16th - nearly a full month after the last of the materials were picked-up by the store. Receiving this refund took numerous phone calls on my part and finally involvement of the store manager to get it done. Several Lowe's employees have been out to the house to "inspect" the deck and all keep assuring us that even though the deck wasn't constructed according to original specifications it is "sound" and according to "normal building practices". Frankly, I no longer believe anything Lowe's tells me. Had we known in the beginning that specific practices that we inquired about weren't going to be followed in the construction we never would have contracted this project through Lowe's. The cost was higher than other estimates we received and we didn't get the construction we were assured we were going to get. Lowe's Customer Service made an offer to send Mac Renovations out to address my complaints and "fix" the deck install. No one has actually listed the things that would be "fixed". I asked if a different company could be used and Lowe's said no - it can only be the original installer. Why would I want this company to come back? They had the opportunity to build this deck right and didn't. They didn't like it when I asked questions about the methods they were using and either told me "everything will be fine", ignored me or argued with me. Lowe's did a kitchen remodel for us about two years ago and we also had Lowe's install two outside doors for us. Both projects were well done. However, this deck install has been a horrible experience and we don't feel the deck is well constructed - nor what we were assured we were buying. For the price, over $11,000, we expected a quality job and a quality finished product. We have additional projects planned for next year, new wall-to-wall carpeting through-out the house and a privacy fence in the backyard that we had planned to contract with Lowe's. After this experience, the less than satisfactory results and additional difficulties of even getting refunded for excess materials ordered by and returned to the store, we will not consider Lowe's for these projects. In fact, the entire experience has been so unsatisfactory we won't be shopping at Lowe's.
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Review
#458980 Review #458980 is a subjective opinion of poster.
Service
Lowes Installation

Lowes - Shoddy deck install done by Lowe's in West Columbia, SC

We ordered a deck install from Lowe's, (Store # 0499) West Columbia, SC. Project was paid for on August 1, 2013. We wanted composite deck boards and ordered MoistureShield. The example that we were shown was a solid board, no side channel since it was being installed with screws, not the clips. This was the first problem I noted - when the materials were delivered the MoistureShield boards had the side channel. I asked the Project Specialist at the store about this and was eventually told the manufacturer had changed the product. However, the MoistureShield website still shows the solid deck boards available. We were told when we got the estimate for the deck that the joists would be placed 12 inches on center. When the deck was being installed, the joists were placed 16 inches on center. I called the Project Specialist at the store who checked with the manufacturer on this and I was told that since the deck boards were being placed perpendicular to the joists and not on an angle, that 16 inches on center was the correct spacing. I accepted this even though it wasn't what I had been promised for the construction. The next issue we encountered was that we had been told from the beginning that footers would be poured and the 4x4's mounted on the footers. This wasn't done even though 27-80 lb bags of cement were ordered and delivered to the house along with post anchors and other supplies necessary for this type of construction. Holes were dug, the 4x4's dropped into the holes and cement put in the holes around the 4x4s. We were told this change was due to the height of the deck from the ground. It is a low deck - about 12 to 18 inches above ground level. But this wasn't a surprise. Everyone knew the height of the deck from day-one. I have never understood why the last minute change. Additionally, two of these support posts sank and were shimmed up. These two support posts were replaced after we complained about the shims - but I'm not convinced that more supports won't sink over time and the deck will sag. We have mostly sand land and they used so much water in the cement that I'm not sure it will hold up. Start of the install was finally scheduled for Sept 6. We had been told the MoistureShield boards were a special order and would take approx. 2 weeks to be delivered. The installer had called to schedule the start date for Sept 3 but we were out of town so the start date was set for Sept 6. They didn't show up. No phone call, they just weren't here so about noon or 1pm I called the store and they checked on it. I was told the installer had a supervisor out with a hurt back so they would be here Monday, Sept 9. While I understand that stuff happens - I feel they should have called me to let me know what was going on. Work began on Monday, Sept 9. Sometime during that day or the next (Tue, Sept 10) the installer noticed that only 12 ft deck boards were delivered and we needed 16 ft deck boards. I don't know if this was a manufacturer delivery error or a store ordering error or why it wasn't discovered when the order was checked in upon delivery to the store. In any case - it delayed our deck install an additional month. The store was notified and 16 ft deck boards were ordered. Construction of the deck frame continued through Wed, Sept 10 and all work stopped to wait on the 16 ft deck boards. I believe the deck boards were delivered to the store on Sept 25. The installer couldn't come back to our house to begin work again until Oct 7. Excess materials from building the frame sat in our yard for 2 weeks before the store arranged for pick-up. Way too much lumber and cement was ordered so there was quite a pile. Since the full materials order had been delivered prior to the initial start date, the rest of the material pile sat in our yard over a month total waiting for the install to be finished. They called on Fri, Oct 4 and said they had a cancellation - could they come and start work? We said yes so they got to our house late morning. The 16 ft deck boards had not been delivered by the store. Since 2 of the 4x4s had sunk (or weren't cut to the correct length to begin with) and had been spliced to get to correct height - they dug those out and replaced them. That's all that was done Friday. The same two men returned Mon, Oct 7. No supervisor and I didn't feel these men were especially qualified. I know one wasn't. The other seemed more experienced but had difficulty when something out of the ordinary came up. No deck rails were bolted to the frame - they started laying deck boards and screwing them down to the frame. Many of the screws were stripped out during the installation. This became a problem when I noticed the spacing got too wide over the second half of the deck and asked that it be corrected and they couldn't remove the screws and reposition the deck boards. Several boards had to be broken and pried up and new boards used. We had paid for these boards and now they were on the trash pile. I asked for these boards to be returned to the store for a credit since they were destroyed during the install and not by anything we did, but they were carried off and thrown away the last day of construction. During the confusion of cleaning up I didn't notice this until after they had left. Holes were cut into the installed deck boards for the hand rail 4x4s. Of the 10 4x4s used in our hand rail - only 3 are attached to the deck frame with carriage bolts. The rest are simply screwed in with long screws. Additionally, none of the 4x4 railing posts are boxed in with 2x4's or secured in any way other than two "ledgerlok" screws being screwed through the framing into the posts. When I questioned this (I had asked about this when we were getting estimates and had been assured by the store Project Specialist that the handrails would be attached to the frame with carriage bolts) - I was told carriage bolts couldn't be used for some unexplained reason but I didn't have to worry - these handrails weren't going anywhere. I don't know, but this isn't what I contracted for and not what I expected nor what I thought I was paying for. One hole in the deck boards was cut right over the top of a joist so the 4x4 was notched out to fit over the joist. This wasn't necessary to the placement of the handrail - it just wasn't taken into account when the holes were being cut. This results in a 2 inch notch having been cut out of the center of the 4x4 so the 4x4 could "saddle" over the joist. Sloppy work. We have a bench across the front of the deck which I was told would be bolted to the frame. This wasn't done either. The bench is simply screwed down to the deck boards. It seems solid now - but it's not the construction I was assured I would get. The remaining excess materials were finally picked-up from our yard on Oct 18. A week and a half after construction was completed on Oct 9 and I had to call several times to get it picked-up then. All in all - I didn't get the premium construction I expected and that I paid for. Lowe's wasn't the cheapest bid we got - but we chose Lowes because I thought we could depend on them to give us sound construction. I definitely don't feel we got it. We finally got refunded for the excess material that was returned to the store on November 16th - nearly a full month after the last of the materials were picked-up by the store. Receiving this refund took numerous phone calls on my part and finally involvement of the store manager to get it done. Several Lowe's employees have been out to the house to "inspect" the deck and all keep assuring us that even though the deck wasn't constructed according to original specifications it is "sound" and according to "normal building practices". Frankly, I no longer believe anything Lowe's tells me. Had we known in the beginning that specific practices that we inquired about weren't going to be followed in the construction we never would have contracted this project through Lowe's. The cost was higher than other estimates we received and we didn't get the construction we were assured we were going to get. Lowe's did a kitchen remodel for us about two years ago and we also had Lowe's install two outside doors for us. Both projects were well done. However, this deck install has been a horrible experience and we don't feel the deck is well constructed - nor what we were assured we were buying. For the price, over $11,000, we expected a quality job and a quality finished product. We have additional projects planned for next year, new wall-to-wall carpeting through-out the house and a privacy fence in the backyard that we had planned to contract with Lowe's. After this experience, the less than satisfactory results and additional difficulties of even getting refunded for excess materials ordered by and returned to the store, we will not consider Lowe's for these projects.
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1 comment
Anonymous
#745159

In the future hire your own contractor. You can check their references and see what kind of work they do.

When you have a job done by a store like Lowes or Home Depot they hire a contractor to do the job...you don't get a chance to check them out.

They contractors they use are not their employees and they have little control over what they do. About all they can do is not hire them again if they get too many complaints.

Review
#458821 Review #458821 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$11000

Was encouraged by Lowes staff when purchasing kitchen cabinets to show my military ID for discount.

Spent over 8000.00 on kitchen cabinets and opened a Lowes Card for additional discount. Next time I was in the store for the countertop, the check out staff at the store encouraged me since I am an elderly veteran to show my military id and get an additional 10% off. I went home search through my things and found a copy of my pink photo id (new one is coming from VA). Back at the store the cashier checked with store manager who refused to honor the discount. I was humiliated and embarrassed. (Have used this copy in 4 other Lowes in the area with no problem.) So for the 100.00 discount I could of received, they lost out to Sears for the $5000.00 we are spending on appliances. Lowes needs to look at the big picture and get a handle on this.
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5 comments
Anonymous
#744353

First of all, they cannot discount anything that includes labor...labor is included on countertops. If you were to receive 10% off, it would most likely take the retail under cost and Lowes looses money.

Why would they want to loose money?? The countertop people would come back to Lowes for the extra money that Lowes would have to pull from their pocket. No 10% anything works on countertops unless Lowes is willing to loose money.

Are you willing to rape Lowes?? From a former employee

Anonymous
#746010
@Anonymous

LOOSE MEANS NOT TIGHT... Lose would be the correct word.

As far as this old timer goes, GET OVER IT. It's amazing the stuff people make a big deal about.

Anonymous
#749828
@Heartless

Hmmmmm Heartless...are you an English teacher or just another loser that works for a big box retailer???? I'm going to say the retailer, have fun with that job.

Anonymous
#748120
@Anonymous

Hey Heartless You should get over it This oldtimer Is and will be a Marine so if it was not for the old timers you would be speaking with that slant eye ***. My complaint is that I was in Korea and came out alive we were all in it together where did u serve You are the problem this country would be better off with you go to France they will take anyone I am PISSED Off But *** he is right China is making to much profit on the USA

MikeBrady
#744324

What reason did they give for not honoring the card? Was it expired? Why did you need a new one?

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Review
#458423 Review #458423 is a subjective opinion of poster.

Lowes in Massapequa, New York - Installation of windows

Purchased top of line pella windows and now the 7th time they are trying to get it right. Dont hire Lowes they are inconpentent and never have an answer and like to point fingers at its not my fault, its the window company not me,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,ii I i II III III III III IIIII IIII IIII IIII IIII III III III II III III III I III I I I I I I I I I I I I I I I I I I II I I I I I I III III III II III II II III IIII IIII IIII III I
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1 comment
Anonymous
#743203

I work for them and i wouldnt hire them to do a thing.

Review
#458076 Review #458076 is a subjective opinion of poster.

Lowes - Nothing time and time again

You should shop Lowes if you want special order after special order to be screwed up each and every time. Within a one month period I ordered the following and got NOTHING - CERTAINLY NOT SERVICE!!! Deck Stain - well... that did appear about one month after I ordered and paid for it. They kept calling me and telling me it was in, I would then go to the store 1/2 hour away and was told it was not in. They had really weird lame excuses for this one. I paid almost $200.00 for this stain and they charged when I ordered not when it shipped. Requested estimate for a kitchen better than a month after they came out and took estimates, etc. The whole kitchen would have been approximately $30,000.00, which was fine. When I did FINALLY receive the estimate I had already moved on. LOL Tile Samples - six weeks later no tile samples Flooring - well this whole thing was a joke from beginning to end - purchased elsewhere Shower add-on Again bought and paid for in order to order. Called about two weeks later and was told it was backordered. That is something you tell the customer when they order or at the very least call the customer and notify them, but oh no, I would never had known if I didn't call asking where it was. I own income properties and cannot fix things when Lowe's finally get's it act together. They have sunken to all new Lowe's especially in NH and Maine, maybe elsewhere but I don't know that. I did speak to their corporate escalation team, useless and clueless. I now order EVERYTHING online with great success from everywhere excluding Lowe's and HD. Amazon is a great replacement for these "I could care less" retailers. Lowe's may have inconvenienced me but they cost themselves well over $30,000.00. Their loss my gain.
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Review
#457875 Review #457875 is a subjective opinion of poster.
Service
Lowes Estimate
Tags
  • Lowe s Home Improvement

Lowes in Naperville, Illinois - Final given

I was given a final for only being late three times in two months. Then for not pushing the MyLowes card program according to their criteria, I was fired. And now, I can't get unemployment! Too much favoritism going on. Corporate doen't care they defend their managers and to them if you can't make them money they don't want to know about you. As the store manager repeatedly says in the meetings " you are not important, you are replaceable." Many employees have left because management treats them like ***. How can a company like Lowes allow this to happen. We bust our behinds to make them money.
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6 comments
Anonymous
#833110

You should have worked for my store. We love it when employees are late.

Customers get to stand around with the thumbs up their rears. Employee morale has really gone up since we instituted being late for everything.

Anonymous
#751411

What an ***, i hate Lowes...my god! Late 3x's and you are the victim?

I'm glad you don't work or don't work for me. Take responsibility for your actions.

Anonymous
#743455

Lowes treats employees like ***. They discriminate against the older ones and do whatever they can to terminate them!

If, or when they do terminate you, they make up lies so you can't get unemployment. Horrible company!

Anonymous
#741944

Cry More....

Lowes follows a very strict procedure when terminating an Employee. You are only giving half the story as there were obviously two other write-ups that you don't mention.

Most likely you were a garbage employee and you are right. They probably wanted you gone ASAP.

Look in the mirror and stop blaming Lowes for failing at life.

Anonymous
#740943

I fully understand. I left Lowes and work for Home Depot with better pay and better treatment.

If Lowes management don't like you, they will do everything they can to get you out. Too much racial slurs and foul language. I had to leave.

I have a pending lawsuit against them for the racial stuff. Watch out who you have trust with cause it can be used against you.

Anonymous
#743013

Late 3 times in 2 months is awful. I've never been late at my place of employment.

Being late time and time again is a sign of real commitment.

I placed college football and if you were not 5 minutes early for a meeting or practice you were considered late. If you think it's acceptable be late when others are counting on you then you HAVE A LOT TO LEARN IN LIFE.

Being late once a year is all I would tolerate if I were your boss.

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Review
#457129 Review #457129 is a subjective opinion of poster.
Service
Lowes Manager

Lowes in Cleveland, Ohio - Terrible Store Manager

I went to the Lowe's on Iverson Way in Charlotte, NC and this manager name Bob was very rude and disrespectful. I was trying to return some product and everyone acted as if I stole something but the funny thing is I had my receipt. A white customer who was in line in front of me had no receipt and the product was use they gave him a refund with no questions asked. Here I am I had the product in the original packaging never opened, with the receipt within 90 days and they made me feel like I stole something. I will never shop at that Lowe's again. I am a hard working black women and I work hard for everything I own and I don't have to steal from anywhere. It's not like I came in the store looking like a ***. I was dress very business casual. I will take my business elsewhere.
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1 comment
Anonymous
#833115

That's not fair. At my store we treat everybody equally. We think everyone is a shoplifter that way everyone is equally offended.

Review
#456878 Review #456878 is a subjective opinion of poster.
Service
Lowes Manager