Filter by rating
filters
State:
Show
City:
Show
Product:
Show
0 comments

Lowes in Somerset, Kentucky - Lowe's Building Incompetence Together

Saturday November 24th 2012, my 30" Frigidaire Range failed, at 8:00 AM, it was 10 years old and was in need of replacement anyway. I visited my local Lowe's in Corbin, Kentucky to purchase a new range. Problem #1: 30 minute wait before any customer service rep acknowledged our presence. Problem #2: The CSR who showed up, could not actually enter our order into the computer without assistance from a CSR in another department. Problem #3: Asked and was told on three separate instances that it would be delivered and installed on Tuesday or Wednesday November 27th or 28th, and that they would call before delivery. Problem #4: No mention of buying an installation "kit", which is required if they install the range. Problem #5: Was asked during check out, if I wanted an extended warranty coverage plan, which I declined, was asked if this was to be delivered, which I restated that it did need to be delivered, as it would not fit in my car. Problem #6: Stopped by Lowe's this afternoon to check the status on my Range. Was told it was sold to me as a "carry-away", and wasn't scheduled for delivery. Problem #7: Was told the range had to be ordered, and would not arrive in the store until November 29th. Problem #8: Was told that the earliest it could be delivered was Friday November 30th, while both my wife and I will be working. Problem #9: Was informed that I was not charged for an "installation kit", and that the installer would not be able to reuse my existing connection cable to install the new range. I refused to buy a new cord, and declined their installation service. I run a retail business, and if I were to allow this level of incompetence among my employees it would quickly put me out of business. I'm not saying I never have any problems with unsatisfied customers, however, all of my employees are capable of providing a level of customer service that causes even my unsatisfied customers to leave happy, and return. My expectations of these "big box" stores are not excessively high, but this is not the first time I've had this experience at Lowe's.
View full review
Author
Location
Somerset, Kentucky
Review #363081 is a subjective opinion of poster.
0 comments
I ordered an outdoor fire pit on Cyber Monday from Lowes & selected the In-Store pick-up option. The only store left where it was available was 30 mins away. I received an Order Processed & item ready in 20 mins email after my purchase. I used my lunch hour to go pick...
View full review
Author
Location
Peoria, Illinois
Loss
$40
Review #363035 is a subjective opinion of poster.
2 comments
I have been dealing with Lowes for over 1 year just to get the refrigerator replaced and get my food losses I have had them replace three of the same refrigerator during the warranty period. It is now a year and a half and they have tried everything in their power not...
View full review
Anonymous
#576272

Warranties come from manufacturers, not retail stores.

Author
Location
Broken Arrow, Oklahoma
Loss
$1794
Review #362748 is a subjective opinion of poster.
0 comments

Lowes in Houston, Texas - Bad Combo

Purchased a stove and above stove microwave, microwave handled twice now has melted due to heat from stove, store basically told me to sue them. Seems Lowes is not in any way expert in any thing and expects customers to be expert. They recommended, sold and installed combo of stove and microwave and found out they were wrong to do so with that high of BTU on front right burner. So instead of offering to help a customer and keep a customer they would rather lose a customer and a possible law suit, wonder if lowes is going broke and does not care any more. Shades of Enron
View full review
Author
Location
Houston, Texas
Review #362592 is a subjective opinion of poster.
0 comments
I like others could not find the Lowes survey; so I went to Lowes.com official website and under the search column I typed in survey. This will take you right to the survey and answer all prompts. Just to let others in the know. Answer all questions for the survey; all...
View full review
Author
Location
Magnolia, Delaware
Review #362304 is a subjective opinion of poster.
1 comment
On November 18, 10:40am I ordered and paid for an 8 ft Rectangle Folding table #179826 at Lowes in LosLunas, NM. Was told table would be transfered from Albuquerque Store on Paseo Del Norte. After speaking to two associates and the manager, SAL , for a total of three...
View full review
Anonymous
#601062

Consumers have no idea how many people we interact with everyday as retail workers. They have this false sense that they are the only ones that we have to help, and in all rea...

Author
Location
Albuquerque, New Mexico
Review #361819 is a subjective opinion of poster.
2 comments

Lowes has got lazy and mean

i called Lowe's and got some drywall and lumber delivered and they said that they would put it in the garage and it would be late in the afternoon. we came home today and the drive way was full of drywall and lumber well about 3 years it would not be a problem but now i can't walk . i called Lowe's and ask them to move it for me and the store give me the stick so now they are picking it back up. how can any one do a cripple man that way. home depot here i came because i think Lowe's hates people in wheelchairs
View full review
Author
Location
Lexington, Kentucky
Loss
$2000
Review #361797 is a subjective opinion of poster.
1 comment
I bought a French door shower from Lowe's and it was installed last Dec. 25, the installer hacked it to pieces with rough edges, uneven doors and I could put my hand under the doors. Lowe's ordered me a traditional shower door, that one popped when opening the door...
View full review
RetailCop
#571243

You realize that humans work for Lowe's, right? Nobody is perfect. Grow up! Have you called to see if the installer could come back out?? Probably not. I'm just doing my job, ...

Author
Location
Oceanside, California
Review #360037 is a subjective opinion of poster.
9 comments
When I ask for my military discount at lowes the cashier has to get a supervisor to ok it. On a recent trip the cashier asked me to give her my ID card then took off to find a supervisor. Five minutes later she returned, with a long line of unhappy customers forming...
View full review
Anonymous
#580606

The problem is, that people are abusing the Military Discount. Giving their card to friends, come in with photo copies or laminated copies. This discount is a reward to th...

Author
Location
Fort Myers, Florida
Review #360024 is a subjective opinion of poster.
1 comment

Lowes in Baltimore, Maryland - Incomplete product sold,Bad Customer Service.

I had the worst experience at Lowes. On Nov 11, 2012 I bought a PELLA door assembly with decorative glass and later found even though their computer did show a Rustic door handle but they could not find one. I was told they will get me one from another store on Wednesday Nov 14. on Nov 14 evening I called and no one could find the Door handle assembly. Their Customer service promised me it must be her somewhere and after tomorrow any time you can come and pickup. I took off on Nov 18 to pickup the Door handle and still no one had any clue. They even blamed me for not coming and picking up on the appointed day Wednesday. They also told me that since I did not come on Wednesday the item got sold. When I told them i had called on Wednesday Nov 14 and item could not be found and also how can you resell a item which I already paid for. I then asked for the Manager who did not have the decency to come up front to solve the issue and in turn sent a message saying he will order another Door Handle and it may come on Wednesday (which is their IBS day, whatever it means) and since Thursday is Thanksgivings check with Lowe's on Friday. When I told them I have already taken off on Wednesday and Sunday and Thursday being a Holiday I still could fix it only if they could get it by Wednesday. The item is available in 020 mile radius and I know for sure it it had happened at Home Depot they would have got the item delivered to my home and would have even offered to install it free for me considering my handicap knee. I am not going to them ever again. I feel sorry for their suppliers who are losing business at the mercy of incompetent Managers and bad Customer Service.
View full review
Author
Location
Baltimore, Maryland
Loss
$327
Review #360014 is a subjective opinion of poster.