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Lowes uses bad contractor for installs!!

In St. Louis, MO both Lowes and Home Depot use a contractor named Trend to install kitchen counter tops. I had heard bad things about them but didn't listen! First of all the guy who was sent to measure was late. I was told that he would use a laser to measure, he instead brought long metal bars to measure. He then proceeded to bang those bars into my walls and pictures hanging on my walls!! No respect for my time or property. When he was done measuring he asked me to read and initial several disclosures on his form. One disclosure reads that during the install if Trend damages my walls or cabinets it is my responsibility to repair their damage. After the display that this guy put on banging up my walls I certainly wasn't going to let them do anymore damage that I would have to repair. We discussed why they would not be responsible for damage, he couldn't assure me that they would repair any damage that THEY CAUSED, so I refused to sign. Then to complete this fiasco the guy bitched to us that he "would be late to his next appointment". Amazing considering that he was late to our "appointment". I was also told that I would be assessed a $60 fee.
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2 comments
Anonymous
#679833

(1) you should of listened, your bad

(2) maybe the templater got there late because he had to deal with another customer like you before he came o your house

(3) there are many ways to template a countertop, lazers are not always accurate, so who cares, it's not their fault you were told wrong, blame the store on that

(4) so the walls were banged, not damaged, normal for any construction, just wait and see when you have any countertop installed by any company. You try carrying that extremely heavy material in a home, trying to avoid walls, etc

(5) they don't repair damage, they are not handymans :sigh

(6) that form is standard for every install, not just yours and people sign it everyday

(7) he had to leave because he got suck with your *** and the customer before

(8) a cancellation deserves a trip fee, he waste his time, gas money, and had to deal with your ***, he should of got more money

(9) refer to number 1

I hope you cancelled for the sake of the store and countertop company. You would probably try to rape both of them out of money for anything that happened, even if it was smallest thing. I actually feel bad for the templater that had to deal with you

Bear USAF Retired
#825589
@lesson learned

Sounds like you carry a chip on your shoulder. You probably do installs for Lowes too....

Personally I agree with most of the things "Lesson Learned" said. If ANYONE is doing work in my house and damages something they should and will repair it. I was a contractor before I retired but I would never ask a customer to sign any paperwork to the effect that was said to "Lesson Learned", however if I damaged someone's property either I repaired it or got someone to repair it if I could not....

ALWAYS use a licensed and insured contractor. Lowes stores do not use licensed contractors in most cases and I have found they do not stand behind their work either.....

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Review
#428144 Review #428144 is a subjective opinion of poster.
Loss
$60

Lowes in Seattle, Washington - Employe smoking issues

Lowes hires smokers but won't provide them with a smoking area and will not allow smoking on there property , so the employes must walk off site to smoke. And they use a public trail next to my house ,leaving butts everywhere and stinking up the place , I've talked to the manager ,and the *** hat doesn't care. and zero respect for the neighborhood so *** Lowes. 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100
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3 comments
Anonymous
#677099

What does more men working at Lowes have to do with this ??

Anonymous
#676694

Lowes employees are not allowed to leave company property while on the clock. If they are out on this trail during their "break" and not lunch hour, they are in violation of company policy and subject to termination. Their "break" is on the clock, the lunch hour is unpaid and off the clock.

Anonymous
#676166

need more men at lowes

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Review
#426511 Review #426511 is a subjective opinion of poster.

Lowes in Boston, Massachusetts - Mislead

I will tell you that I bought a washing machine for 500 Dollars and was told their would be a $ 50.00 Dollar rebate and saw signs for the 50 Dollar rebate everywhere. Today I received a letter denying my claim for the rebate because it did not have a qualifying item on it. Really,really lame. I sure somewhere in the fine print I am not entitled to the rebate. The rebate was not a consideration in the purchase of the washing machine, but the rejection of the rebate has really put a negative view of Lowe's in my mind. so have fun with the Fifty Dollars and I will remember being mislead by your employees and your fine print whenever I drive by your stores. Save up to 20% on select major appliances $399 or more.* Get a Lowe's Gift Card $50 to $475 by mail with qualifying purchase.** Offer ends 7/9/13.
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2 comments
Anonymous
#685033

Please understand the store has zero control over the rebates which are from the manufactures. Not the store.

Perhaps if you had actually gone in to talk to a manager they would have taken fifty bucks off. Food for thought for next.

Anonymous
#685150
@Anonymous

The store is where the rebate has been offered. The store is using the rebate to make sales.

The sales people know what the policy of the rebates are. The store control is to

use this information the way they see fit.

Which is why I will vote with my feet and use establishments.

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Review
#426478 Review #426478 is a subjective opinion of poster.
Loss
$50
I bought a Larson Storm Door from store #1880 in Amsterdam, NY. After getting the door home, I realized that I couldn't install the door myself, so I went back to the store and purchased installation for the door from Lowes. The salesman told us that he would summit...
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3 comments
Anonymous
#1041471

I had much worse experience with Lowe's in Amsterdam. Window/door installer there named Dennis is a joke.

He is often a no-show on promised date.

He cannot even take correct measurements. He was a real headache for us!

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Review
#426396 Review #426396 is a subjective opinion of poster.
I have been doing business with Lowe's for many years. I applied for tax exempt status several years ago and received my number from the IRS. I farm and use quite a bit of farming supplies and do not have a problem in most places when I use my tax exempt number;...
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16 comments
Anonymous
#1553543

similar problem with my local lowes not excepting Texas Ag and Timber Tax exempt & Military discount at the same time when regional policy states neither benefit to the purchaser effects the other. Military discount is thanks to service Texas Ag and Timber Tax Exempt is Texas thanks to farmers one is store one is state I shouldn't be punished for being a veteran farmer and the store doesn't loose anything by honoring both at checkout N. Abilene Lowe's 1634 Musgrave Blvd Abilene, TX 79601, Store #2719 Store Phone: (325) 690-5670 Fax: (325) 690-5673 ProServices Desk: (325) 690-5698

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Review
#426131 Review #426131 is a subjective opinion of poster.
Loss
$12
I ordered a custom screen door from Lowes.com. The scheduled ship date was 5 - 7 days. About a week later, Lowes.com showed that my door was ready for pick-up at my local store. After making a special trip to the store, all I got was bewildered looks. They didn't...
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1 comment
Anonymous
#675567

The door had been shipped and handled properly, as evidenced by the good condition of the packaging. The damage to the door was serious, and could have only occurred at the factory prior to packaging.

Lowes, as all companies, is responsible for the performance of its suppliers. A company is only as good as its suppliers. The larger issue, is that Lowes has so little respect for their customers that they launched an online system that is dysfunctional. It appears Lowes also has little respect for their employees as well, given that some expressed frustration with troublesome nature of the system.

This was far from our first disappointment with Lowes.

We attributed previous issues such as obviously un-useable/defective/damaged merchandise sneaked into our order to a sole "bad actor".

Our latest experience exposed to us a customer-hostile culture which apparently pervades the organization at numerous levels. We will have nothing more to do with a company who regards customers who have a legitimate complaint as a customer who thinks they walk on water.

Review
#425527 Review #425527 is a subjective opinion of poster.
Loss
$170
Tags
  • Lowes screen doors
  • Screen Tight doors
A over a year ago, I spent over $6000 to install new french doors and storm doors--which you both, now, have passed through many times. As an incentive/inducement for the job, I was given a $400 pre-paid gift card. I was glad to get it and had plans to use it for the...
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3 comments
Anonymous
#716894

I happen to work for Lowe's. I get so sick of people like you calling in and asking "I sat on this thing and never read it and I burned my receipt and I have my thumb up my $%&*@ also I use 10 different phone numbers and don't understand why I have so many records" and I, as an innocent customer care rep trying to earn a living, must listen to you gripe about how you totally failed to cover your own *** and it is now our fault.

CONSUMERS: PLEASE READ THE THINGS YOU ARE GIVEN. IF YOU RECEIVE A CHECK, CASH IT. IF YOU GET A CARD, CHECK FOR AN EXPIRATION DATE.

It's not a "trick" to specify that something will not be replaced past the expiration date...

in what world and at what place of business WILL they replace something past the expiration date? How- er- challenged are you that you didn't read the *** thing? It's four hundred dollars- for me that's enough money to pay attention to like a smart person. We're not here to wipe your butts if you won't even TRY to be an informed consumer.

Stop wasting our time and your money and we'll all be happier. I speak for all CSRs everywhere I'm sure, not just from the company I currently work for.

Nobody makes free money easy- that's why you have to be vigilant on your own behalf. No decently run company would do it for you.

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Review
#425076 Review #425076 is a subjective opinion of poster.
Loss
$400

Update for lowes

Nothing has changed as far as lowes honoring themextended warrenty of bf lawn tractor. They brought it back a month later and we had to pay 70.00 because they say there is nothing wrong with it.We have called them and they dont return our calls as they say they will which is 1 business day. They ignore u or pass it on to someone else. We have asked for the CEOs number and they will not give it to us. We were told by some friends which nows about these things that if he keeps using it the pistons or rings will go. We wanted to be reembursed for the warrenty but still no progress. LOWES SUCKS and will NEVER do business with them again.
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2 comments
Anonymous
#671962

You asked for the CEO'S phone number, now that is funny

Anonymous
#671999
@the ceo

well we figured we werent getting anywhere with the million we talked to they just kept passing us to someone else.

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Review
#424771 Review #424771 is a subjective opinion of poster.

Lowes in Springfield, Missouri - vets discount

I'm a disabled vet and get a small check every month. Lowes gives me a 10% discount and so does HD. They don't have to do this and I sure do appreciate it. If they stopped the 10% I would still shop there. Vets complain way too much in my humble opinion. If a clerk messes with you ask for the top manager. I just went through this at HD and the manager corrected the problem on the spot to my satisfaction. Just remember the clerks are human and do have bad days. Don't blame the company. They are in a very tough business.
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2 comments
Anonymous
#685038

Thank you for your service.

In the store I work at we are told we aren't allowed to accept certain types of military ID.

That corporate passed a policy. When we try to enforce the policy management disregards their earlier instructions making us look bad.

Sometimes when a cashier says we aren't supposed to its because that's what we were told to do. Just felt like saying its not because we are jerks.

Anonymous
#671964

Now you are a person of understanding and honor. Thank you for your service and not acting on entitlement.

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Review
#424718 Review #424718 is a subjective opinion of poster.

Lowes in Bay Saint Louis, Mississippi - Refused Venerans Discount

For several years I have been pleased to shop at Lowes. I have been using the same debit card all of those years for both business and home purchases at multiple Lowes stores. This time, Sally declined the discount because my debit card had a business name on it. I explained that I use my business account for both home and business purchases and only use the veterans discount for home purchases. She did not believe me, therefore labeling me, a decorated veteran, unscrupulous. I put it to her that I could easily withdraw cash from an ATM with my debit card and make the same purchase, thereby circumventing their policy. She agreed to honor the discount if I did this. Whose the unscrupulous one?
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3 comments
Anonymous
#671713

Veterans complain more than anyone on here... You people are the most self entitled bunch I ever met...

"Oh poor me denied my 10% DISCOUNT! WHAT IS WRONG WITH THESE COMPANIES!

I JOINED THE MILITARY SO I WOULD GET MY 10% DISCOUNT!" Seriously, you should be embarrassed for taking the time to cry about this online. I asked a co-worker who is in the army and he says people like you are a disgrace to the people who are in the military.

Anonymous
#671440

I get tired of "decorated" veterans *** about not getting a discount. If what you served for was to get a discount I feel sorry for you.

Anonymous
#671154

Bull *** you probably didn't have a military ID

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Review
#424409 Review #424409 is a subjective opinion of poster.
Loss
$48
Tags
  • Refused Veterans Discount