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1 comment
Their website as well as the signs above the appliances says free next day delivery. When I asked the sales person he said it takes at least a week because they are busy. I asked why everything, including the dryer I was looking at, had a sign saying next day his reply...
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RetailCop
#571279

Have you ever not had time to get to everything you wish to do?? Think before you post something so petty and ***! I'm sure HD can't wait for a customer like you. One more sel...

Author
Location
Cleveland, Ohio
Review #360008 is a subjective opinion of poster.
5 comments

Lowes in Aliso Viejo, California - Don't Use Lowe's - Bad Customer Service

I ordered some tile for a wall from Lowe's and was promised that it would be only a few days to get sinice it was in stock and was coming from northern california. WRONG! I got the run around and was literally lied to. They said it came in and was scheduled for delivery the next day. I had contractors waiting to install this and was holding them up. Called the store many times and left my name and number. No one called me back. This big box store give HORRIBLE customer service. Would never use them again. Shame on Lowe's. I guess they figure since they are so big, they don't have to try.
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Author
Location
Aliso Viejo, California
Review #358851 is a subjective opinion of poster.
4 comments

Lowes in Hazard, Kentucky - Bad service!!

I had ordered a Fridge over the phone. I had a harbor freight 20% off coupon that they applied to my order; since they honor competitors coupons. I was given the total before hanging up and when I check my bank the following day I was over charged by $150. I contacted customer service and she apologized and called the management at the Lowe's in Nicholasville, KY. She advised me I had to drive up there so she could apply the credit back to my card. This is a hour and a half round trip for me. I arrived and was advised only 10% was taken off the total amount and not the 20%. I had asked her if she could compensate in anyway for the inconvenience. She said no because if I had not ordered off the internet this would have never had happened in the most rudest tone. Surprised by her response I replied I had ordered from a customer service rep over the phone and not off the internet and was given a the correct price over the phone but charged differently. Rolling her eyes at me she still stated "first of all" we would not because they applied a coupon that was not Lowe's in the first place. Taken back by her response again I told her I thought that was part of Lowe's policy anyway and in no way was this my fault. I asked to speak to her supervisor and was told he was on vacation so I said I'll be back when he returns. She THEN gave me a $20 gift card because I had to come all the way to correct a problem that was done by them. I then left the store and they had still gotten the price wrong. So, I called customer care and they called that location and was advised by the same AM that she would do nothing further for me. I advised Summer that I wanted to open a claim on the way I was treated by her and that I was still owed money. She then got back on the phone one more time with the AM and she now says the only way she will pay me is if I show the coupon (even though it's already in the system where I ordered it) when its dropped off and I will get a check, or it will not be refunded. This is ***, if it was done correct the first time I would received the discount with no problem. Now I get an attitude from the AM ALSO, per the AM if I don't present the coupon for a SECOND time I will not get a refund?!
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Author
Location
Hazard, Kentucky
Review #357753 is a subjective opinion of poster.
2 comments

Lowes in Worthington, Ohio - Lousy advertising

Thanks Lowes for sending me the xmas gift sale flyer that was in effect from 11/1/12 through 11/5/12...there were all kinds of things in there that i wanted for myself and would make good presents for others...i had already made a trip there today but was ready to return for these things...luckily i remembered there was something wrong with the picture...it came in the mail today...and today is 11/8/12...and i don't think you can blame my mailman either since neighbors 2 blocks over got the same flyer....really doesnt make me want to buy any other xmas there...our *** store is never stocked with flyer stuff anyway....so thanks for the thought.
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Author
Location
Worthington, Ohio
Review #357557 is a subjective opinion of poster.
5 comments

Lowes in Chicago, Illinois - Front Screen Door

We bought a screen door from Lowe's. We installed it outselves,because the gentleman working in the door area we could not understand and didn't feel comfortable trying to book an installation with him. Well, the hinges completely broke off within a month of having the door, which in turn made the other pieces of the door break and now we have a half of a front door on the front of our house. We went back to Lowe's and talked to the store manager about it and he said well you can buy a new door or buy replacement parts. I handed him our receipt and said he could not do anything for us, because the store would lose money. SOOOO, we are out $300.00 for a front door. We have always been faithful to Lowe's but not anymore. This is completely unacceptable!
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Author
Location
Chicago, Illinois
Loss
$298
Review #357461 is a subjective opinion of poster.
4 comments

Lowes in Clemson, South Carolina - Lowe's Troy-Bilt defective lawnmower

I bought a Troy-Bilt bagging lawnmower model TB110 with two year warranty on 04/02/2011. Since I have two other lawnmowers, I use the bagging lawnmower only for bagging leaves in the fall. After about 6.5 hours of use, the lawnmower stopped running and neither Troy-Bilt or Lowe's will honor the warranty despite having 5 months left on it. Now they want to charge me $115 for repairing a $190 lawnmower. My other two lawnmowers were purchased in 1971 and in 1995. Together they have given me 58 years of reliable service. I take very good care of my equipment, so both mowers are still running well. The Troy-Bilt aka MTD (foreign company-owned now) lawnmower has run for only 6.5 hours before requiring overhaul. After calling Troy-Bilt for approved repair shops, they gave me six names of operators. One was dead, two were out of business, one only worked on equipment purchased from them and one said they would not repair Troy-Bilt products because they could not get reimbursed for warranty work. Lowe's is selling junk as stated on your site Aug. 14, 2009.
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Author
Location
Clemson, South Carolina
Review #357301 is a subjective opinion of poster.
3 comments

Lowes - 12945 Atlantic Boulevard, Jacksonville, FL

When they say it's a "do it yourself" store, they really mean...do it yourself. Calling in and asking for quotes, assistance or advice is hopeless, you'll be transferred EVERYWHERE. When stopping by for a visit the people at the store make you feel like you're wasting their time. Even the large black bouncer assigned to greet and assist in your returned items at the front of the store becomes frustrated when it appears you're going to make work for them, "...ah nah dawg, wut chu waunt? wut chu waunt? Ho dup, ho dup, no no shoo, we don doo dat!" I always encourage people to "test drive" and see for yourself, give them a call (904) 486-4701 or stop by, you'll see what I mean.
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Author
Location
Jacksonville, Florida
Loss
$85
Review #357267 is a subjective opinion of poster.
3 comments
We purchased a box of sale flooring needing one more box and were told by salesman that other Lowes had to honor sales price. They told us to call manager at Tuscaloosa, AL Lowes, close to us, and gave us the person's name and phone number. It took nearly 2 weeks...
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Anonymous
#569256

Retail Cops Suck just like Fun Cops!

Author
Location
Atlanta, Georgia
Review #357160 is a subjective opinion of poster.
3 comments
We bought 1800.00 worth of pavers , Some were damaged, Lowes would not pay for what was left over Beware,BEWARE BEWARE Don't Buy From Lowes Regardless of what they tell you when you are buying It's not what they will do This was within a 4 month time limit In...
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RetailCop
#568698

So what's the complaint?? You ripped them off for a new washer. You got what you broke for free!! I'm just doing my job. Protecting and serving retail associates!!

Author
Location
Boston, Massachusetts
Loss
$5000
Review #357094 is a subjective opinion of poster.
7 comments
I MADE A PURCHASE IN LOWE'S. I CHOSE TO PAY CASH. VERY IRRITATED TO RECEIVE A HAND FULL OF CURRENCY AND COINS WITH A STATEMENT OF "HERE'S YOUR CHANGE". I COMMENED THAT IT WOULD BE NICE TO HAVE CHANGE COUNTED BACK , ALL I RECEIVED WAS A COOL STARE. IF CASH CUSTOMERS...
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Anonymous
#632916

of course you whined about not having change counted back. You probably have a "problem" with something and anything every where you go. BYE, go shop somewhere else, I love h...

Author
Location
Chillicothe, Missouri
Review #356602 is a subjective opinion of poster.