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Lowes - Every time I call delivery date is shoved ahead another week!

My husband and I ordered some supplies for a bathroom remodel due to mold in December. It was to arrive February 1st. We hired a contractor and waited over a month. On Feb 1st, lowes called to say they were sorry but the order was never placed. Apparently someone put in a wrong number and failed to call the company to verify the order. They said they would place the order again immediately and try to get faster shipping at their expense. ONE WEEK LATER lowes called to get our credit card number again. We asked why. They were GETTING READY to place the order. Now it would be here in 3 weeks and they could not tell us why it did not get placed a week prior. In the meantime, we would call once or twice weekly and they would confirm definite delivey date set for 3 weeks. In the day it was set to arrive we called again. It still wasn't in and no one was sure why. We were given a new delivery date. That one came and went. New delivery date 3/6. Today, 3/6, they called to say new delivery date is "around 3/12" but they can't make any promises. And they apologized that it wouldnt get here "3/8 like it was supposed to (we were told 3/6). It's now sitting at lowes distribution center and "the truck is already full." After 3-1/2 months, no one has any authority to get them to put it on the truck. They can't tell us what the latest holdup is. I finally called the manufacturer, who says it has always been back ordered until 2/26 and was always scheduled to ship that date. I asked whether lowes knew this. They said, "if they ever called and asked for a date we would have told them." No one EVER told us this. I called lowes HQ and, after a 45 minute phone call, they got a hold of the local store manager and repeated back to me what he said. Meanwhile, I've got mold growing and growing in my bathroom. They did offer us a slight discount, but time is of the essence to me on this $3000+ order (this item itself is around $1100) not $100-200. P.S. Same thing happened at the same store one time with a washing machine. It went over a month of "new delivery dates" and it was finally determined that it had been sitting at the local store for over a month.
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Review
#390610 Review #390610 is a subjective opinion of poster.
Loss
$1100
Tags
  • Holds of Pern

Lowes - Customer service

As I was shopping for garage floor paint I asked Curtis to mix only half the gallon and the other half with a different color. I offered to buy a separate container so it can be done. He refused completely and he mentioned that he is been doing that for years when I asked for a manager he refused to call for one. When I insisted on a manager he said "kiss my A" (well he said the whole word) Lynn his co-worker witnessed this conversation and he ran asking for a manager "David"When David came I was trying to tell what happen, Curtis yelled I'm lying and come around the counter to face me repeating the same sentence again "kiss my A" yes he said the whole word again. He faced me in a manner to attack for a fight. David too him aside and he said you have to go from here now. Lynn was able to do the color mixing without any problems. Sam Elgendy, Pharm. D.
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3 comments
Review
#389693 Review #389693 is a subjective opinion of poster.
Tags
  • Sentence

Lowes in Ashley, Pennsylvania - Housewife

My samsung french door refrigerator broke for the second time. It wasn't cooling properly. The repairman came out and ordered the parts. When the parts came the second repairman took the fridge apart and broke it completely and said they were the wrong parts. He ordered new parts when they came in. He came out again and said they were the wrong parts again. I have been without a fridge for almost a week and lost over $300 in food. It is a big inconvenience with a large family when you shop for 2 weeks at a time and have a baby in the house.
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Review
#389478 Review #389478 is a subjective opinion of poster.
Loss
$302

Lowes - Lowe's doesn't stand behind warranty

Have you ever been to Lowe's and purchased an appliance? Did you notice how everyone is super nice and they give pre-appointment confirmation calls and after-appointment follow-up calls? Well, enjoy it while you can because the service you get after that initial installation is horrific. I'm talking about the service advantage plan sold by Lowe's to cover repair of purchases such as appliances. Please don't waste your money. It isn't cheap anyway. We paid $150+ on a $2000 purchase of a washer and dryer. We thought "Hey, this is a big purchase and an extra 3 years of coverage is well worth it." How wrong we were! Now, I'm not even talking about a major repair -- motor, electrical parts, anything like that. I'm talking about a simple broken seal. The seal that keeps the water in the drum. Somehow, over time, that seal had started splitting and had a pretty large tear in it before we even noticed the water leaking out onto our tile and into our garage. Honestly, when I throw in a load of laundry, I don't do an inspection of the seal -- which is butted up to the front door of the washer and really not something that would jump out at you unless you were looking specifically for a problem. Granted, the tear was quite large when we finally noticed the leak, but we certainly were not at fault. So, I figured "This should be an easy one. They just need to come and replace the seal and we're good to go." I highly doubt that the part is very expensive, but either way, it is covered under warranty. How do I know? I called Lowe's customer service and they told me so. When I was transferred to service advantage, it was not quite so cut and dry. Major runaround! Let me go back a little bit to the actual service call. When I first called Lowe's I got the robocall voice recognition answering. I had to speak clearly to the robot in order for it to register, but I finally got my call logged and my service date set up. No live person for the entire process, mind you. The call was about a week away, so I managed to do laundry at my parents' home (nothing like going back to my college days when I'm in my 40's) and at a laudromat once. I was totally okay with this because there was a light at the end of the tunnel, right? Wrong! First of all, don't expect that pre-appointment confirmation. I was given a 5 hour window of time. When it was 5 minutes before that window began, I called just to make sure they were coming. After all, there had been no attempt to contact me, the actual consumer. So, I called the service company and was told that I was one of the first ones on the list, so it shouldn't be long. Three hours later, in the very window of time when I had asked them to try not to show up (had to pick up my child), the service person arrived. Fortunately, my father was able to come to my home and wait just in case. I'm sure they were very disappointed to find someone there. The service man walked into my laundry room, took a less than 5 minute look at the part, said "I'll have to check with Lowe's about this," and left. Seriously? I had to have a 5 hour window of time for him to come for 5 minutes and do nothing? That is absolutely ridiculously poor customer service in anyone's book. When I arrived home and got the news (about 20 minutes after I had left), I immediately called the service company. I was told that they couldn't reach the driver at all to ask why this had happened. The drivers have computers and they can't use them while driving for safety reasons. I guess they hadn't heard of cell phones and actually receiving messages when stopped for their next service call. Maybe their day ends at 3:30? After all, they really don't do much. I was livid. I explained that this was a legitimate repair and that it was frustrating. I added that I was certain that there were fraudulent cases everyday, but now that they have a legitimate one, they treat a customer badly. The attendant smirkily commented "Fraudulent repairs? I don't know about that now." I added that this was a relatively inexpensive repair and that there should be no reason to question it. Why would any sane person want to waste time getting a new seal on their washer? It's a flipping piece of rubber, for goodness sake. Just live up to your word and repair it!!! Getting nowhere with these jokers, I then called Lowe's service advantage. I explained in a very cool tone that I was ticked off. Again, I was put off. I was told that I would hear from a manager within 3 business days. Are you kidding me? A manager hadn't called by Tuesday (complaint was made on previous Friday). I decided to call again. The attendant I finally reached told me that it is not covered. It is considered accidental damage. There was no accident other than washing laundry. Perhaps a button or some other part of our clothing initiated the tear. According to the attendant, it wouldn't have happened on its own. I'm sorry though because I did not sign a release that I would not wash items with buttons, jeans, etc. in this washer. I was also told that it's not considered mechanical; however, my washer cannot properly function without this. Supposedly there was mold. My house is very clean - usually spotless. If mold happened in the seal, it was due to the tear. It all goes back to the same initial problem and Lowe's wanting to find a loop hole to taking care of the repair. Again DON'T WASTE YOUR MONEY!!!! Lowe's will find a way out of doing the repair, it appears.
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4 comments
Review
#388079 Review #388079 is a subjective opinion of poster.
Loss
$1000
My husband works at Lowe's in Lawton, OK, and from what I have seen and heard, their management does not follow their own policy! Anytime anyone calls in, they require a doctor's note, though their employee handbook states that you do not have to provide one...
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5 comments
Anonymous
#1016787

Lowe's Policy is available to all Lowes associates via Lowes net, actually can be found under HR department in the drop down menu.

Review
#388052 Review #388052 is a subjective opinion of poster.
Loss
$200
I defaulted on my company card. I wanted to pay off after having some tough times. the collection agency told me that the account was still collecting interest and the account has doubled.I feel that this is bad not only for me but what about the other people that have...
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2 comments
Anonymous
#614407

You should be complaining to GE money, not Lowes. You shouldn't have a credit card if you don't know who you are actually paying. And once you default, paying interest now, ...

Review
#386388 Review #386388 is a subjective opinion of poster.
Loss
$1600
As all the Sales Specialists working at Lowe's in Feb. 2012 know- they just arbitrarily decided to cut all commissions storewide with 3 days notice. They require employees to request vacation time at least 30 days in advance but they can crush you financially with...
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1 comment
Anonymous
#611631

Amen!!!!

Review
#386006 Review #386006 is a subjective opinion of poster.
Loss
$10000
I asked for and received a 10 percent discount on a duplex remodel project. The Manager apparently berated his Asst. Mgrs. for giving the discount and two of them implied I was doing something wrong by using my Lowes credit card that gives an automatic 5 percent. I...
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3 comments
Anonymous
#617909

Why did the associate give you the 10% discount in the first place? Are you military? Because that is the only reason I know that they give 10% discount. Now, we were wrong...

Review
#385952 Review #385952 is a subjective opinion of poster.
Loss
$50
On 11/25/2012 I purchased a Dewalt cordless drill from Lowe's for $100.63 at the time I thought it was a great deal considering it came with two batteries but unfortunately I had made a $100 mistake,shortly after using the drill a few times I noticed the chuck was...
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9 comments
Anonymous
#638145

What's wrong with weedeater. That's what we call them. or grass trimmer.

Review
#385929 Review #385929 is a subjective opinion of poster.
Bought a full house of indoor solid core doors, all came with wrong trim and the quality was so bad the installer had to disassemble and rebuild almost every unit.and replace trim. On the two outdoor units I bought the hinges rusted up in 3-4 months, they said I should...
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2 comments
Anonymous
#614409

So why didn't you buy the well known brand. You said it yourself, take your advice. You probably would of bought the HD brand as well. Heard of the saying,"you get what you...

Review
#385568 Review #385568 is a subjective opinion of poster.