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Lowes in Thousand Oaks, California - Employee did not want to do job

2 times in the past month at lowes in franklin ky, we have been treated like our business did not matter. About 3 weeks ago we wanted to build our kids a swingset, Went to local lowes bought lumber, swings, chains went to get slide and a frame brackets, they were out. Found employee ask about pieces we needed to build swingset they said well were out we might need to order 2 so we can keep one on shelf. Went back 4 times in 2 weeks no slide, no brackets, we were told slide and brackets would be there in less than a week, After 2 weeks of sitting on lumber I had to buy brackest off Ebay and get slide at bowlinggreen home depot, 25 miles away. Today 8/17/13 just got back from our unfriendly lowes. I went to buy 2 1 inch bolts, 2 lock washers and 2 nuts. I also bought some weedeater string, got to register rung up string went to ring up bolts employee asked what size I told her and she acted Like I was lying. She spent about 15 seconds looking for numbers and asked me if I would go get her an item number. what the ***, I don't werk there, I told her just to forget it bought line anyway went to TSC bought bolts came home and finished project. It seems like if you cant help them do their job you don't matter, Should not be that way the customer pays their salary, I guess they forgot that.
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3 comments
Anonymous
#748455

that always happened when i was working a register. my store had a basket full of little baggies right in the aisle for nuts and bolts that you could write on with the provided markers. there was a sign: "please use baggies and mark with item numbers andor sizes!".

cut to angry customers cussing me out the entire time as i look up and match 8 different flavors and sizes of nuts and bolts in my magical blue binder because they couldn't be bothered to write the numbers down themselves.

just because someone works a register, it doesn't mean they're the masters of boltitem number clairvoyance.

Anonymous
#702244

Are you serious?

"what the ***, I don't werk there." "Should not be that way the customer pays their salary, I guess they forgot that."

Look at those two statements you made ^^. I won't address the first one. The second one you could not be more wrong about. Lowe's pays their salary not 1 customer.

Anonymous
#807171
@Heartless

Lowes makes money from its customers so the customers do pay the associates at Lowes.

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Review
#440470 Review #440470 is a subjective opinion of poster.
Loss
$100

Lowes in Missouri Valley, Iowa - Customer service sucks.

Can anyone tell me why the customer service at the Washington, MO Lowes is handled by only 3 or 4 people while there are about a dozen floating around the store. I am appalled by the way everyone actually runs away when you make eye contact or attempt to ask a question. After I have spent at least one day a week in this store for the last two years I have decided I would rather drive 40 miles to Menards than drive 6 miles to Lowes. Thank you to the three employees I typically deal with, I am very happy with the service they provide when they are actually there.
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1 comment
Anonymous
#1362565

lowes of Madison/Mayodan and Reidsville NC s...u...c..k...s..! there will be Lowes vested minion's running around everywhere and they totally ignore the customer.

If you ask a ? they look at you as if you have 3 eyes and just exited a spacecraft.If you insist,they will point out where you might find what u r looking 4 but offer no other help.What are they paying these jacklegs 4?.Hopefully, Lowes will go the way of k mart and others that have forgotten the ONLY reason for their existence.....THE CUSTOMER!!!!

Review
#440463 Review #440463 is a subjective opinion of poster.

Lowes in Ballston Lake, New York - Poor Service and Followup

Placed order online waited for contact to deliver product - had to call them two days later. Reordered product and additional items and was told they would contact me within 24 hours to coordinate delivery. 48 Hours later I contacted them. Cancelled the order - have to have the product to install it. They were sorry and said they would refund - contact me within 4 hours to notify me. the next day they called and assured everything refunded. Checked my credit card statement and they had not refunded total amount. They appear to be either extremely incompetent, or engaged in corporate credit kiting scheme. My credit in their pockets for two weeks while the product remains in their hands throughout.
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Review
#440419 Review #440419 is a subjective opinion of poster.
Loss
$1738

Lowes in Drums, Pennsylvania - Sony gift cars

I orderd a gift card in July, 2013. It never arrived, although I had received these same cards in the past. I called twice, was told there was a disclaimer: if the card did not arrive at my mailbox, they have no responsibility to replace it, even though I was told by the first responder that the card had not been activated. The second responser said the card would be devalued August 16, 2013, but I still would not get my card, due to their disclaimer. I also paid 11.63 to have my order come to 6500 points. I believe there are numerous complaints like mine, and wonder if a class action lawsuit might encourage Sony to honor their cards.
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1 comment
Anonymous
#700601

Who orders gift cards, so weird. And you put the complaint on Lowes' page, yet at the end you blame Sony?? Which is it??

Review
#439443 Review #439443 is a subjective opinion of poster.
Loss
$65
Tags
  • sony gift card
After dealing with you for months now over multiple issues regarding a remodel project of a small beach condo I have never experienced such sad and sorry customer service. We waited 15 days for flooring to be installed from June 15th - July 1st thinking we would be...
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1 comment
Anonymous
#700948

IIt,s foolish to buy an installed project hrough a retail store. Hire your own contractor so you have control over he project.

When you go through a retail store they hire sub contractors who fit you into their schedules. You have an extra layer of people to work through and they are charging you to get involved. Save the money and deal with the contractors yourself.

Next time you grt into a project like this read the reviews first. You have no one to blame but yourself.

Review
#439409 Review #439409 is a subjective opinion of poster.
Loss
$1200
Tags
  • installed sales

Lowes Refuses To Honor Extended Warranty!

I bought an extended 5 year warranty for our front loading washer only to have them tell me they are refusing to honor it due to where they put the serial number sticker. They put it on the inside of the washer where it was wet and rubbed by the door over and over and because they can't read the numbers, they refuse to fix it! Our of several stickers on this machine, this is the only sticker that is so worn you cannot read it! We have only had the washer for coming up on 3 years. I will never buy from Lowes again due to their unethical business practices!
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1 comment
Anonymous
#699354

Lowes did not put the serial number sticker there, the manufacturer did. Also, extended warranties are a waste of money.

These extended warranties are not backed by Lowes, but an outside company. If you want to blame anyone, blame the manufacturer and yourself.

Review
#439064 Review #439064 is a subjective opinion of poster.
Loss
$700
Tags
  • lowes extended warranty
A sales person came out no literature . We were looking for pool code fence in backyard. We referenced one from The store and when the sales man came out we also were interested in getting our front yard done .the fence we referenced for the back they charged us...
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3 comments
Anonymous
#699050

Do you know how to write a proper argument? Your post totally lacks detail and cohesion.

Lowes did not force you to buy anything and they did not create this problem. The problem is your comprehension.

And like you stated above your lack of effort to stop someone from installing something you did not want to begin with in the first place. Oh sure that's not the fencing I really wanted but go a head and install it anyways..............

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Review
#438778 Review #438778 is a subjective opinion of poster.
Tags
  • Loews customer service

Lowes in Durant, Oklahoma - Washer broken waiting for service

My mother purchased washer on the 4/29/2013.Middle of July stopped working called for appointment.Appointment set for 8/7/2013.Service repair person arrived 4pm and left 6pm after taking nap leaned up against wall where washer was located.Came back in house after being out in his truck I guess he was smoking because he smelled of cigarette smoke.He said he has to order part and would get back in touch.As of Monday no response called Lowes Spoke with Asst.store manager which was a waste of time.We have been unable to wash clothes for a month.They said if I had bought an extended warrant they would have give us a loner.I asked why stores don't stand behind products anymore that is the industry standard after 30 days they will have it repaired I told him that I should get a working one they could wait for the repair person.I have bought a lot from Lowes but I will drive 45 miles now to buy from Home depot.
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Review
#438664 Review #438664 is a subjective opinion of poster.
Loss
$425

Lowes quietly cancelled garage door order

I placed an order online for two garage doors 6/22/13; the estimated delivery to the store was 7/12. Lowes sent me email confirmations and a survey request after this date, but never notified me that the doors were ready for pickup, so I called 8/11 to find out if they were ready. The customer service rep told me that his system showed that the order had been cancelled by someone at Lowes on 7/1, but there was no indication of who had cancelled it. Nobody ever notified me that the order was being cancelled. I have not checked yet to see if they charged my credit card.
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Review
#438429 Review #438429 is a subjective opinion of poster.
Loss
$1200

Lowes credit card fraudulently created an account in my name.

After my husband filed for a personal bankruptcy in 2009, GE Capital Retail Bank / LOWES (formerly GE Money Bank FSB / Lowes), added my name to his credit account so they could try to collect his debt from me. I never agreed to be on his account, nor did I ever use his account, and I have never opened any account with Lowes. GE Money Bank FSB / Lowes reported the delinquent payments on my husbands account to the credit reporting agencies in my name. When I previously disputed, they sent me an apology letter and assured me that a request was sent to the major credit reporting agencies to remove the report from my file. Then they fabricated a new account number so it wouldn't match the one on the letter they sent me, and reported the same amount with the different number to all the credit reporting agencies. I have been fighting this for over 3 years and still no resolution. BEWARE OF LOWES CREDIT!!!!
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5 comments
Anonymous
#748864

p.s. PAY YOUR BILLS!

Anonymous
#748863

Just like I'm sure you didn't use any of the stuff your husband purchased with his Lowes card? Perhaps he used those items somewhere else where you don't reside?

Maybe he remodeled a bathroom or something, but I'm sure you don't use it. Wow, why didn't I think of that before??

Get husband to charge everything to his name, he files bankruptcy, you both get stuff, walk away from bill, perhaps do it again under your name, wait 7 years, do it all over!? Brilliant!

Anonymous
#705133

Yea, your prob isnt with Lowes... its with GE.

However, you should have to pay the debt. Thats the problem with our economy right now.

You shouldnt be allowed to default and just walk away. You should get yours!

Anonymous
#702015

Your are so full of ***.

Anonymous
#698611

This has nothing to do with Lowes. It has to do with the bank who OWNES AND OPERATES the credit line.

Lowes has already been paid it's the bank who collects all interest and money from YOU. The only reason major retail chains offer a credit card is to insure you purchase from them because you can't use them anywhere else. Lowes does not gain anything from interest or your late payments, this is all going to the BANK who OWNS AND OPERATES THE CREDIT CARD.

BELIEVE IT OR NOT WHEN YOU USE THE CHARGE CARD the bank pays LOWES.... THEN YOU HAVE TO PAY THE BANK YOU FOOL.

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Review
#438319 Review #438319 is a subjective opinion of poster.