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My husband and I tried to place an online order using my husband's visa. When we submitted the order on lowes.ca we received a message that the card was declined. We found that odd as there was enough credit limit to accept the transaction. We thought that maybe we...
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Review
#411952 Review #411952 is a subjective opinion of poster.
Loss
$2300

Lowes in Kokomo, Indiana - Rude managers

After having several issues with customer service at Kokomo, IN store was directed to managers on two occasions to resolve my issue. The first time I was directed to an Assistant manager (Jim) when I mentioned I do a lot of business with the store he looked at me as if I was lying and wanted to look my name up in the computer after verifying that I did indeed shop there he did the best he could to resolve the issue but was still very rude in the process. On a second occasion I had an issue with a return and this time was directed to the STORE MANAGER (Jeff) who was even more disrespectful and rude than the assistant manager I had dealt with previously. This is not acceptable in a customer service oriented business and I refuse to shop at this location. My business will go to another Lowes store or Menards here in town. The worst part is when attempting to complain to Lowes corporate the people on the phone were just as rude!
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1 comment
Anonymous
#656090

Well now you are learning where the retail employees get it from, the people whom they were trained by. Also, if you have a legitimate complaint, then you should get great customer service, however, I have found being that I work in retail there are a lot of a.s.s.hole customers out there it's ridiculous.

Some think they are always right and i'm sorry but the customer is NOT always right. I have no idea why some customers think it's okay for them to yell or be rude to the employee yet not expect the same treatment back. We are all human beings, and I don't think employees should have to take *** all of the time from customers especially when it's not the associate's fault. Policies and pricing you should deal with the corporate who handles those things.

It is only our job to enforce the policies, we don't make them. Not saying this was your issue, but just that sometimes you need to understand why some employees are the way they are.

Review
#411765 Review #411765 is a subjective opinion of poster.
Reason of review
Poor customer service
My first issue happened when I bought a can of black paint for an exterior door. I asked for it to be mixed black. He said he had to have a color swatch for it. It's black dude. You add black. Anyways, I bought it, sent it out to my contractors and they didn't use it...
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3 comments
Anonymous
#667489

I work at a Lowe's store and I know for a fact we take back almost anything. We recently took back a sump pump that we could never have sold.

It was made entirely of metal, no receipt, we just used an item number for a sump we presently sell and then through the pump into the trash compactor. Sure it was a loss for Lowe's but oh my we did make the customer happy.

Some of this return without a receipt stuff is actually theft.

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Review
#411254 Review #411254 is a subjective opinion of poster.
Loss
$1000
The Veterans have a right to be upset by the selling of this Doormat that resembles the American Flag. Even if it is not an exactly like our Flag, it still has enough design elements to be recognized as made to look like our Flag. This is disrestful of the Flag of...
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12 comments
Anonymous
#859461

Where can I buy an american flag doormat?. I have a mentally disturbed flag Nazi neighbor.

I want to wipe my feet on this flag. I'd wipe my *** too but I can't find flag toilette paper.

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Review
#411234 Review #411234 is a subjective opinion of poster.

Lowes - Lowe's Stanley CH7 Chipper

Like many others, I also bought a Stanely CH7 based on the "electric start" When I couldn't find it in the manual I was told that it "must be an electric assisted state and that I would see the difference" of course if I added gas or oil then it could not be returned. now that Lowe's has finally admitted that they "made a misstatement" i.e. falsely described it , they will not stand behind their "mistake" To bad, So sad" your stuck with it. The lesson my friends and family learned is never to buy a big ticket item from Lowe's. I'm not surprised that CNN reported: "A day after Home Depot (HD) delivered earnings and revenue that were much better than forecasts and raised its guidance, Lowe's (LOW) reported a weaker-than-expected quarterly profit for the first-quarter on declining sales"
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Review
#411148 Review #411148 is a subjective opinion of poster.
Loss
$747
I purchased a troy-bilt riding lawn mower last July (2012) for about $1200. Since then, I've put less than 20 hours of use on this machine; from the time it was purchased until winter (JAN 2013). We changed the oil prior to storing the mower for the winter months....
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2 comments
Anonymous
#655004

Why aren't you complaining about Troy Built. They made it and being less than a year old it would be Troy Built's warranty that would repair it. Your complaint should be with them, not Lowes.

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Review
#411051 Review #411051 is a subjective opinion of poster.
Loss
$100

Lowes in Milford, Connecticut - Horrible Delivery Response Time

I have only purchased products twice from Lowes and I should have known from my first experience to never do it again but I gave them the benefit of the doubt. Wont happen again. The first time I ordered to the store a mirror. I got an email confirmation stating the product arrived instore and was ready for pick-up. I drove 35 min to the store and they explained it wasnt actually there. This was after waiting 30 min for them to "find it". Told me they could order another but would take a week. After a week they told me another week. I cancelled my order at that point. On to my second experience. Ordered a light online to my house. Told me 2 weeks for delivery. Product never showed up. Then when I called them to find out where my product was I had to sit on hold for 15 min. Will NEVER shop here again
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2 comments
Anonymous
#699461

Terrible customer service if anything ever goes wrong. Bought a fridge there and the first one never worked and needed to be replaced immediately, and its replacement broke in less than a year.

Lowe's staff at both Milford store and corporate office gave me conflicting info, would not return calls in a timely manner. Confirmed a repair appointment this week but no one ever showed up and no one followed up. One week later, rotten food in broken fridge and no ETA from Lowe's on when we can expect someone to look at it. And apparently I will need to have the fridge looked at by a repair company THREE MORE TIMES before they can give me a new unit - keep in mind that it has already been looked at twice already!

Pretty sure three more visits will be a waste of everyone's time as this fridge is obviously a lemon!! Buy from Home Depot or local business.

Lowe's staff at Milford is useless and do not care about customers' issues. :(

Anonymous
#655852

After hearing all the complaints I will not even go to any Lowes stores,If all the complaints are true Lowes should be put out of business.Lowes keep your junk in China.

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Review
#410373 Review #410373 is a subjective opinion of poster.
Loss
$200
Tags
  • 15 min
Over the years, Lowes has driven out our old home improvement store out of business. Here are some of the things that I've purchased at Lowes and what my experiences have been. Built a deck. Purchased most of the lumber from a local lumber company. Finished on...
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2 comments
Anonymous
#1320225

I purchased a Project Source Single Lever Kitchen Faucet and the hand handle came loose/off months later. Finding information on a defective screw is all but impossible with the vague manual they give you or the Lowes websites.

I need the screw size so I can buy a new screw and wrench. Now rather than leaving a loose but partially usable handle on the faucet for other people in the house to use I must take the handle & screw to locate a part & screw.

It now becomes a rush job.

Besides coming loose months after installation Project Source and Lowes have very poor information on their products.

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Review
#410150 Review #410150 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1000

Lowes in Mantua, New Jersey - Lowe's/Heartland Install NJ

I have been given the run around from Backyard Products, the install company for Heartland/Lowe's. The cancelled my original reservations and lost my second reservation. This was all after I already destroyed previous shed and valuables are on the lawn. Had to call Lowe's and Backyard Products many times before given a straight answer. They told me the third time they would arrive by one, it is now almost two in the afternoon. Do not go through the hassle of this. Go through a contractor. This shed better be worth all of this. Hopefully, Lowe's will compensate me for this issue.
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3 comments
Heartland_Industries
#1059062

We are always sorry to hear about issues with our products. We would love the opportunity to speak with you regarding the issues at hand and to get them all corrected and to discuss compensation options that may be available. Please contact our customer service department at 800-577-9663.

We look forward to hearing from you soon!

Thank You.

Heartland Customer Service

Anonymous
#677254

When the customer above stated he had to call Lowe's several times to get a straight answer. Installed sales at Lowe's should have been on the phone with Backyard or finding another contractor in their rotation to perform this build.

I know Backyard is full of a bunch of real winners but Installed Sales does have to do their part as well since the customer went into the store and purchased this shed.

Service doesn't stop after the sale is final at the check out. Lowe's had this guys money and he had nothing but a bunch of empty promises.

Anonymous
#652658

Why should Lowes "compensate" you for anything. It doesn't sound like Lowes has done anything wrong.

It sounds like it is Backyard products you should be complaining about. If "compensation" comes from anyone it should be them. Think of it this way. If you wrote a check to Lowes and it bounced should Lowes be pissed at you or your bank?

It isn't the banks fault enough funds weren't there, they are in the middle, facilitating the transaction between you and Lowes.

Same thing here, Lowes is in the middle facilitating the transaction between you and Backyard Products. Direct your anger where it belongs.

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Review
#409673 Review #409673 is a subjective opinion of poster.
Loss
$1700
Tags
  • Shed Installation
Just about every order I have placed with them has been screwed up in some way shape or form. Charging my for an ac unit that I ordered online but the refund takes days to get on an item they don't even have! That's bull! Then when I call the store they are rude and...
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1 comment
Anonymous
#652676

Sounds odd to me. What does being a chain have to do with getting product from one store to another?

Most "Chains" have a distribution center that ships products to the stores. They usually don't have trucks running from one store to another. As for the refund it was probably a credit to a credit card. For some reason charges to credit cards are processed much faster than credits by the credit card companies.

Give it a day or 2 and it will show up. It's much more likely that you didn't take all your items from the check out counter than it is that they tried to keep them.

If they had ordered you a tub rather than a dishwasher that should have been plain as day on the order form at the time of order...why didn't you question it then. I don't think Lowes deserves all the blame here.

Review
#409648 Review #409648 is a subjective opinion of poster.