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Bathroom and Flooring NIGHTMARE with Florissant, Missouri LOWES

My husband and I are newlyweds, and I moved into his house. Because his house was a bachelor pad before I moved in, we both agreed that it needed some work. WEEK ONE: We went to Lowes, and spend over $9,000 on: - new floors for the whole house, - a bathroom vanity, - a bathroom light fixture, - a faucet, - a toilet, and - a ceiling fan. The only thing they had in-store was the faucet. I was told that the fan, vanity, light fixture, and toilet would be 5-7 business days. The floors would take up to 2 weeks, because they had half the boxes they needed in their store, and they wanted to get floors that matched that lot from another store. I hired a contractor to install my fan, vanity, faucet, and light fixture. I paid Lowes for installation on the toilet. WEEK TWO: The fan came in on schedule, but the vanity, toilet, and light fixture were missing. My contractor installed the fan. WEEK THREE: My toilet, vanity, and light fixture were no where to be found. So, I called. My toilet was in the store, but no one had called to let me know. I asked them to install the toilet, and they did promptly. Still missing the vanity and light fixture. WEEK FOUR: My vanity and light fixture were still nowhere to be found. It is now two weeks late. I called the store, and spoke with Ryan. He informed me that Lowes actually oversold my vanity. The distribution center had ZERO vanities, and 68 orders. So they had -68. He upgraded my order to an emergency order. It was supposed to take 5-7 more days. Also, my floors are supposed to be in at this point, but they are not. I am told that it is taking a while because they want to make sure that all the boxes are from the same lot. WEEK FIVE: I still haven't heard anything about my floors, vanity, or light. I called Lowes and and a woman who claimed to be a manager told me that she didn't have time to speak with me and would call me back. She never did. I found out later that she was not a manager. I called the next day. I spoke with Darren who informed me that my order for the vanity and light was no longer in the system. He said he would check around and see what happened and then call me back. He never did. I went in that night to find out that my order had been deleted from the system. I was told that another manager must have "cycled it out". Also I found out that my vanity and light were already in the store, but I had not been notified because my order had been deleted. I took it home and had to hire my contractor to come out again. I received just enough of a discount on the vanity to cover the service fee of my contractor's second visit. WEEK SIX: HALF of the flooring that I need for my house is delivered. WEEK SEVEN: The other half of my flooring is delivered. We set a date for installation. WEEK EIGHT: Nothing WEEK NINE: Instal is set to begin Monday morning. Monday, the installers come in and are professional and prepared. Then they tell me that the floors are from four different lots, and that they don't match up and will not fit together. Some of them are even different colors. If they install them, the manufacturer warranty and the installer's warranty will be voided. IT IS NOW SEVEN WEEKS AFTER WE WERE SUPPOSED TO RECEIVE OUT FLOORS. I called the manager on duty who tells me that he is sorry and will try to match some of the lots that we already have, OR I can wait another two weeks for a matching order from the manufacturer. I AM FURIOUS. But, I don't know what my dollar loss is. I have lost WEEKS of time, and STILL don't have a product to show for it.
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Review
#420217 Review #420217 is a subjective opinion of poster.

Lowes in Elyria, Ohio - Simple Order Incompetence

I came into the Lowes in Elyria Ohio for a simple request. To exchange a bottle of Primo water. I had a manufacturers coupon FROM LOWES to get $5 off an EXCHANGE. First off, I waited in line to be told that I need to go to another register because they had to do a tax exempt for a welfare recipient. I went to another line and had to wait for the employee to figure out how to turn on the register, after he found the manager he had to cancel the previous transaction or something. After all of this, they told me they cannot use coupons with water exchanges. Why give coupons that you can't honor? Lowes, you just lost a long time customer over $5.
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2 comments
Anonymous
#665404

Welfare huh, can't drink tap or well water like the rest of us.

Anonymous
#665333

I have never heard of any type of welfare that is tax exempt. You more than likely misunderstood, in your anger. Non-profits get tax exempt status if it is for use in their agency, and people that are buying for resale, like in a concession stand or whatever are tax exempt.

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Review
#419937 Review #419937 is a subjective opinion of poster.
Loss
$5
Tags
  • long time customer

First and last experience with Lowes.

First and last experience with Lowes. To the CEO, Management, Stockholders, institutional investors and or parent company, et al., of Lowes. This is an open letter to express my (and probably many others) dismay at the inept organizational procedures and customer service exhibited over the last several weeks with regard to a simple order, placed via the company (Lowes) website, paid in full, with a delivery date promised and set certain. Not only was the item never shipped, but it had not, as yet, even been produced by the manufacturer a week after the promised delivery date! (This qualifies for Government work!) This could have been an anomaly, so I gave it the benefit of the doubt. I called customer service. I was told that they would have to contact the vendor. They don’t stock this particular item… yet, they sell it as though they do, because the website clearly stated, “In stock”. Customer service seemed a little confused and told me they would call me back with answers. The next call I received notified me that they could not reach said vender and could not give me any info and would call me later... The next call never came. I called again and got a different customer service representative who, after retracing customer service representative number one, informed me that my order had not, as yet, been manufactured. Again, this would’ve just been a slight annoyance, but since this item was for a remote mountain cabin, the promised set certain delivery date was critical because I had to make a special trip to the cabin the day of delivery. Get the picture. So far I wasted one trip. So, I was told by representative number two that the item would be completed by the Manufacturer and shipping on Friday the 14th, of June; and that I would be called with a tracking number so I my coordinate with said delivery and be there for this now elusive event! You guessed it, no call. So I figured I’d turn my frustration into a bit of embarrassment for the people at the top for not managing the people that are supposed to make customers at least feel that they are somewhat an important part of the equation… LIKE BUYING THEIR PRODUCTS! The most insulting part of this scenario is the offer made by customer service representative number two. She offered a whopping 10% discount on my next purchase. [If] I had a company (which I do) and one of my customers had a similar experience with their first purchase, I would take this cluster as an opportunity to make this a public relations gold mine. Instead of a monument to bad customer service, this letter would have been a testimonial as to the incredible lengths I went through to make this customer feel special and actually give them the item ordered (or a better one, without charge) and show all future first time buyers that we will go to extreme lengths (repetition mine) to deliver on our promise(s) (opposite of breach) and I’m sure this would contribute to the steady growth and success of said company. Heck, I may have even delivered it myself! Yours truly, President and CEO, Trans Pacific Transportation, Inc
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1 comment
Anonymous
#671694

I may have missed something but the problem was, Lowes took your money, placed an order, an expected an item to be delivered to you

that the vendor hadn't even produced by the delivery date?

How is this the seller's fault and not the manufacturer?

I imagine Lowes couldn't figure out the problem because this is obviously an unusual occurrence.

10% is pathetic in a public relations stand point but seeing as how they did their part, they should've gotten a discount from the vendor for you and not themselves.

Review
#419519 Review #419519 is a subjective opinion of poster.

Lowes in Fairbanks, Alaska - Masterforge grill that kicks out on me

This grill, my first big step into gas grilling (purchased at Lowes), randomly decides it doesn't want to work--either not at all, or only at an extremely low setting ("Warm"). Tonight it won't start at all. Very disappointing. It randomly works fine again when it feels like it. Haven't used it much, would like to use it more, but it's totally UNRELIABLE. Sad. I have to enter additional words, so I'll type sadly for a while...sad, sad, bad Masterforge, bad Lowes! Makes me sorry that I switched from charcoal- everyone said that gas was better but it looks like they were wrong.
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2 comments
Anonymous
#678734

Because of fed laws.. Propane tanks have changed...reset tank by turning off tank then grill burners.

Turn tank back on then as u turn on grill hit ignite...if it does not ignite do this again. It is the tank qcv valve

Reality69
#671695

That's obviously a bad item. Return it.

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Review
#419082 Review #419082 is a subjective opinion of poster.
Loss
$300

Lowes Troy Bilt

We bought ours in July 2012 used it only five times before the cold weather came thru. We tried to use it in May 2013 and it would not stay on. We were told it would not be covered under warranty yet the manufacturer warranty covers two years. When we took it for maintenance Lowe's would not give us the number to where it was sent out. They supposedly fixed it and charged us a fee for doing nothing to it since it did not work. We are sending our expenses to Troy Bilt to reimburse us. We also had to take it back cause it was not fixed proeprly, it's still not tuirning on and Lowe's is now going to replace it.
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3 comments
Anonymous
#666951

My guess is the gas in the mower was stale from sitting so long. Once you got it back you went and filled it up with gas that was sitting around in a can from last year as well.

Try fresh gas and you may well have a mower that runs just fine. Be sure to put stabilizer in the new gas you buy to help it last longer.

Anonymous
#664770

you are trying to get money back from Troy Bilt AND Lowes...kind of shady

Anonymous
#664967
@sooo...

You must make some kinda good money responding to every Lowes complaint in the past day!

you are a liar

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Review
#418862 Review #418862 is a subjective opinion of poster.
Loss
$363

Lowes in Dillsburg, Pennsylvania - Troy-bilt walk behind mower

Update by user Jun 14, 2013

Meant to say you should NOT have to send a product back for repair the same day you buy it.

Original review posted by user Jun 14, 2013

We bought and returned TWO Troy-bilt self-propelled mowers within the past month (May/June 2013). Both were a piece of ***. The first one has issues with and engine that missed. I was told by Lowes tech to try a new spark plug. We did that. Engine still missed from day one. So we returned it. Then went with a hi-wheel self-propelled model. It was supposed to be front wheel drive. In other words both front wheels should be pulling. No way. Only one wheel turned. What a piece of ***. We called tech same day it was bought and they said we could either bring it back for repair or return it!!! You should have to return a new product the same day for repair. Why can't Troy-bilt assure that their product works the way it should?? And why does Lowes continue to sell these mowers when they have issues? There were several mowers sitting outside the store that apparently were repaired and returned for resale. Nearly all had drive issues.
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Review
#418744 Review #418744 is a subjective opinion of poster.
Loss
$100

Lowes - Whirlpool Frig 3yrs old, Compressor shot!

Exactly 3 yrs old, side by side Whirlpool, Compressor is done, given estimate of $700 to replace, Whirlpool had a 1 yr warrantly, guess they didn't have much faith in their product. Everything you buy now is junk, and extended warranties are very expensive insurance for the consumer. Manufacturers should stand behind their product! (Bought from Lowes)and they should not carry brands that are not reliable. A refrigerator should be expected to last 12 yrs minimum but much longer than that in the past. Quality control is a thing of the past I guess, no wonder, as American companies no longer manufacture in America!
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4 comments
Reality69
#671696

Anonymous should be making some good money commenting on others commenting on every complaint!

Anonymous
#664771

everyone carries whirlpool...Should you be upset with Whirlpool and not Lowes :cry

Anonymous
#664969
@hmmm....

you must be make some good money to post on every complaint under different names

Anonymous
#664740

Manufacturers used to put a 5 or 10 year warranty on the compressors. Along came the big box stores and the demand for lower prices.

Manufacturers lowered the price by reducing the warranty to 1 year. When they did this they started offering the optional extended warranty. I would bet that you were given the opportunity to purchase an extended warranty at least once if not more. You chose to keep the price low and assumed the risk that nothing would go wrong.

Don't blame the manufacturer. It's the consumer that demanded the lower price and something had to give.

As far as being made in America, most of Whirlpool's products are made in the US. Yes there are some imported components (hard to find electronics made here).

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Review
#418448 Review #418448 is a subjective opinion of poster.
Loss
$700

Lowes in Terre Haute, Indiana - Incompetent employees

It seems every time I go into the Terre Haute Lowes store there's not one employee that wants to help, sorry, other then the paint area, they're good. The people in the lumber department are rude, when you want boards cut, they scatter like roaches, some even tell you that they're not suppose to cut the lumber for you. My wife went in to buy a new refrigerator but even though there were 6 employees in the area, none would help her. One even asked if she found everything she needed, my wife said no, and the girl walked away laughing. how rude. I guess it will be worth the drive to shop at Menards!
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4 comments
Concerned62013
#678248

Decided to do a search on MR HEARTLESS as apparently he has nothing better to do but to tell everyone who posts on this site how wrong they are. Heartless - I am sorry that life has been so horrible to you and made you such a miserable person.

Seems as though several others are catching on to your nonsense and really there is no need to continue your meaningless posts. You do know what they say about karma right?

UncleJerry
#664963

Whirlpool Frig 3yrs old, Compressor shot!

Answer: CHINA!

Anonymous
#664302

It's very clear after your comment "One even asked if she found everything she needed, my wife said no, and the girl walked away laughing" THAT THIS IS A TROLL POST. No employee anywhere would ever do that.

The part about not cutting boards well that would be true it's probably against policy because they rather sell you the saw. I know you're trolling like I said, but Menards has the same policy on cutting lumber....

Anonymous
#664972
@Heartless

your right heartless

this is a troll post from you

you must make good money posting everyday under different names

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Review
#418325 Review #418325 is a subjective opinion of poster.
I bought brand new doors from lowes. Spent $8000.00 on them. They started leaking at the glass which is a manufacturer defect and have been leaking from there since I purchased them for over a year. They gave me the run around at customer service and then tried to...
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5 comments
Anonymous
#1072018

We would like to emphasize the fact that the door may be a “better made brand” than some other doors on the market, the company WILL NOT STAND BEHIND THEIR PRODUCT. The salespeople explain that this is one of the best doors made and that the warranty shows how great a product they make.

The company’s warranty is false advertising. Instead of explaining our very negative experience with them we advise you to check out the BBB. Make sure you check the name typed/spelled several ways.

They do not make the grade with the BBB. PLEASE BEWARE OF THIS COMPANY.

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Review
#418257 Review #418257 is a subjective opinion of poster.
Loss
$8300
DO NOT shop at Lowe's. After PURCHASING two items, with receipt, in hand, I was nearly accosted by a Lowe's employee who was working in the garden & patio section. He stated he was a security guard and an "off duty cop" which were both not true. He took my...
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2 comments
Anonymous
#706138

:cry Oh please cry me a river....This story sounds made up and written by either a fool or *** artist. I ALWAYS get great customer service there and someone is always asking me if I need help.

Home Depot is the worst, you can never find anyone to help you and it's always a ghost town there. If I were that employee I would of dropped you on your a#%.

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Review
#417098 Review #417098 is a subjective opinion of poster.
Tags
  • Rosedale location
  • Garden Patio