Lowes Reviews and Complaints
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Lowes in Atlanta, Georgia - Will not stand behind warranty
I have bought approximately $10,000 worth of appliances with Lowes. They sell you a extended warranty and won't stand behind it. I will never buy anything from them ever again! When I called to get service they could not find a repair company out. When they said they would send a company out the company never showed up. I called back and they said the company didn't service the area. I waited all day. No one ever called to tell me the company did not service the area. They sent out another company and they didn't show up at the right time. They were late. The worst company I have ever dealt with. DO NOT BUY FROM THEM!!!!!
Lowes sold me incorrect insulation
I went to Lowes for crawlspace insulation, I'm not an insulation guy so I didnt know better. They sold me insulation for an attic application. I thought the guy who installed the insulation did a sloppy job, it was the wrong material. the attic insulation had no back material, it could not be stuffed up between the joist in my crawler without shredding the material and making a big mess. What do you do when its already installed? On top of that they charged me $80.00 to deliver. Now my crawler looks like a little kid installed the insulation.
Lowes employee shattered my rear windsheild and has yet to reimburse me!!
I went to pick up a load of lumber after placing a $600 phone order. As the employee was helping my husband load the plywood the employee shoved the corner of a piece of plywood into my trucks rear window and shattered it! The senior assistant manager in charge filled out a claim form and took some pictures gave us his business card and said we should be hearing from someone in 24-48 hours never gave us a copy or even showed us it or had us sign anything. Its now been over 48 hours and have heard NOTHING!! We own a pool cleaning business and couldn't work without a window due to the harsh chemicals in the back of the truck so we were forced to replace the window ourselves or lose income and not work! We called Lowes again today and was referred to the claims dept where we had to leave a voicemail and still have heard nothing but crickets on their end. Definitely the last time I will ever shop at any Lowes or refer them to anyone else. I shouldve known by the poor customer service support we received while ordering from the Oceanside,CA location that it was poor company to work with. Wish I would have gone to Home Depot before driving 30 minutes to the San Marcos, CA location!!
Lowes in Tampa, Florida - Don't buy GE cooktops from Lowe's!
Purchased a GE ceramic cooktop from Lowe's. This cooktop sucks, and with Lowe's horrible appliance return policy-I wasn't able to return it. It took some time to realize what a piece of junk it was and by then it was too late. If you cook ANYTHING!, even boil eggs and the water bubbles onto the cooktop-it takes a lot of paper towels and a lot of ceramic cooktop cleaner to clean the mess up. Count on 15 minutes of scrubbing this cooktop with clean, dry paper towels to remove the residue from the cleaner and any food/grease particles that may be left on the stove.
Lowes in Danbury, Connecticut - Customer Assistance is Very Poor
I went to Lowes to pick up several items - closet brackets, drain cleaner, 2 cycle oil and taping spatulas. The surly sales assistant sent me to the wrong aisles and after 15 minutes of searching by myself, I beckoned to two employees who were standing doing nothing. They looked at me and walked away! I left my cart in the aisle and walked out. I drove a half mile to Home Depot and received much better service and easily found the items I needed. This is typical of this store and far different to the service at their Brunswick, Maine store. Lowes need to institute a better customer service training course for their employees.
Runaround with Lowes
Bought a piece of junk Husqavarna riding mower that has had so many problems I don't have time to list them. I had two employees tell me on the phone at Lowes they were aware of a problem(s) with this mower. Sent an email to the company, ignored, on the phone to Husqavarna, they didn't know anything of course, but said the repair center through Lowes, with my extended warranty, would have recall and service information. Done with both companies, canceling my account of 13 years with Lowes and going down the road to use my new card at another retailer.
Lowes in Lithonia, Georgia - Different policys at each store
i was in need of 520 pc of an discontuined item that required that i travel to five different stores to acquire the disired number of piece. the first store was very helpful atl downtown they didnt have enough so the associated located the balance at other stores next was camp creek no problem i got what they had and they matched the price at the first store, next was lithonia the store that had the least they refused to match the price of the other two stores they said they dont price match with other lowes even if the item is discotinued . so i left over five hundred in merchandise for less than 30 dollars in price difference the tile is 148 but 118 every where else they only had 95 pieces. so i left every thing at the service desk and on to store number four purchased 140 pc at stockbrige then the balance at mcdononna store four out of five stores had the same price and was very helpful in locating what they did have. I am a contractor and lowes is my store but before i go there again i drive the extra miles to another store or even go to homedepot first and i hate homedepot. but for less than 30 cent a tile you lost a customer at that store sincerly kenneth browne
Lowes in Indianapolis, Indiana - Doors / worst service and company !!
I will never ever use lowes again. they have had our money since may 12 and it is now july 17th and we do not have what we paid for. I am beyond angry and they could not care any less. I advise people to use another company ! they did not measure correctly, the doors that came were wrong, they said they would comp us and they have not. we were told we would have a pre finished front door and it hasnt been touched, its still white, two weeks after installation. We will not ever use Lowes again! and I hope everyone can know that home depot or another option would be better!
Lowes in Frankfort, Kentucky - Paint Department
Just left local Lowe's, the paint department has young girls no very friendly and do not know the products.I wanted a floor and porch paint tinted, she said I could only have what was on the chart. The chart stated that it could be tinted with any Valspar color. This is the second time this week I have painted my front porch, the first time I used the Rescue paint as advertised on tv. It is terrible, shows every foot print. So I went to Sherwin Williams. I got better service. At Lowe's only two working and the line was long.
Lowes in Moscow, Pennsylvania - TRYED TO HAVE DRYER FIXED UNDER WARRANTY - NO SHOW CONTRACTORS AND NO SUPPORT FROM CUSTOMER SERVICE!!!!
On July 4th in the evening our whirlpool dryer broke - no heat. We purchased the dryer for $673.20 on 10/4/08, model #WED8300SW. Along with the purchase in good faith of them standing behind their product, we additionally purchased a 4 year extended warranty for $99.97. First thing on July 5th we called the extended warranty department and was initially told they couldn't come out until July 10th, I felt that was a long time to wait - we have a family of 5 doing an average of 2 loads of laundry per day!! They found an appointment for me on July 8th between the hours of 12 & 5. I took the day off of work and the gentleman (Dorsey). I called Mr. Dorsey myself and was told that Lowes never emailed him the information to service our dryer. He stated that he could come service our dryer on Wednesday the 10th at 2pm. I took another day off of work, Mr. Dorsey never showed again!!!! I left him 2 messages with no return call. I the extended warranty department and was told that now that it is Wednesday and nearing the end of another week, the soonest they could get someone to come now to service our dryer was on the 18th or 19th of July. I set up the appt for the 18th - was never sent an email confirming this appt yet again!!! I called the manager (Ryan) at our local Lowe's in Dickson City, PA and was told he would see what he could do. He calls me back and states that he called the extended warranty department and that Mr. Dorsey would be calling me to come for service sooner - well of course Mr. Dorsey never called again!! I then proceeded to call and speak with a supervisor at the warranty department and was told no one was available and would call me back shortly and again I never got that call either!! On July 11th I called the warranty department again and insisteed on speaking with the supervisor and after insisting on holding, several minutes later, a supervisor came to the phone and basically said there was nothing they could do more than schedule service. I insisted on speaking with coporate and was connected with the Customer Care Center and was told that the best thing to do was to file an official complaint and I would be contacted back within 24 hours. Well again that phone call never came!!! I called back on July 12th and got the run around and again and after being transferred to several people was connected with Sarah, she states she is in the executive department of Lowes under the President. Explained my situation to her and she told me she would investigate and call me back. When she called me back, she basically said the best option she could do was to have Lowes come pick up our dryer on the 14th and sevice would be done at Lowes on the 17th and they would return to us. I expressed that I have lost 2 days of work up to this point due to the no show's of Mr. Dorsey in additiion to the time away from my family and the extra money I had to pay to take my clothes to the laundry mat to have them dryed!!! In total I have lost around $450 due to loss time at work and laundry expenses!! She basically told me that they do not compensate for lost work time. I requested them giving us a new dryer and was told that wasn't going to happen- her words were "you are not getting a new dryer" that we didn't qualify for one under the terms of the warranty. We were sickened by the thought of a large company of this manner allowing their company to make numerous errors with hiring incompentent contractors for their service work and allowing their upper management to just ignore phone calls of their customers. I then sent an email to the president expressing my concerns on the 14th of July and on July 15th of course I had the pleasure of speaking with Sarah again. I told her that since I lost 2 days of pay due to the contractor not showing up - no my fault - I was at my home waiting for service that we wanted to be compensated with a refund on our warranty or a gift card to the store and was rudely denied!!
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