Lowes in Dillsburg, Pennsylvania - Troy-bilt walk behind mower
Update by user Jun 14, 2013
Meant to say you should NOT have to send a product back for repair the same day you buy it.
Original review posted by user Jun 14, 2013We bought and returned TWO Troy-bilt self-propelled mowers within the past month (May/June 2013). Both were a piece of ***. The first one has issues with and engine that missed. I was told by Lowes tech to try a new spark plug. We did that. Engine still missed from day one. So we returned it. Then went with a hi-wheel self-propelled model. It was supposed to be front wheel drive. In other words both front wheels should be pulling. No way. Only one wheel turned. What a piece of ***. We called tech same day it was bought and they said we could either bring it back for repair or return it!!! You should have to return a new product the same day for repair. Why can't Troy-bilt assure that their product works the way it should?? And why does Lowes continue to sell these mowers when they have issues? There were several mowers sitting outside the store that apparently were repaired and returned for resale. Nearly all had drive issues.
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Update by user Jun 10, 2013
The gentlemen who responded to my post are probably correct. Joining the military and becoming disabled should not entitle me to a discount, anymore than the handicapped should be entitled to a parking place close to the store.
It was Lowes idea to offer the discount in the first place. It just seems disrespectful of them to stop offering the discount. I would feel the same way if they offered a discount to seniors and then took it away. In addition, whether this is a matter of respect, it was also a marketing tactic designed to bring military into their store and the likely reason was to either build a following or to follow Home Depot's policy which was first.
In either event, they still offer a discount to contractors if they use their Lowe's credit card.
Maybe that will be the next discount discontinued. After all, let's not forget the bottom line is profit, profit, profit.
Original review posted by user Jun 09, 2013Lowe's previously offered a 10% discount to military veterans and the cashier would frequently say "Thank you for your service." As of June 10, 2013 they have discontinued this discount and the flyer states "Sorry for any inconvenience." I have always been a loyal Lowe's customer. I'll have to rethink that in view of their attitude toward those who have served our country. This is particularly troubling in view of their huge profit margin an in my opinion, the deteriorating quality of some of their products. Lowes paint is a good example. I painted a wall with their Signature (top of the line paint) and returned it after three coats failed to cover. Home Depot is looking better and better. I hope the public responds to this with their pocket book.
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