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***SCAM ALERT*** My mother69) and grandmother(96) were scammed by Lowes Longview Tx window dept/installers. They installed 13 windows in there 1958 house, and over half the windows only one lock locks. All are off center and sag on one side. Every window frame has...
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8 comments
Anonymous
#860198

It always amazes me how people blame everyone else for everything. There would have been a contract signed before this job was done.

Did anyone read it? Ask any questions? Have the salesman go over the specs thoroughly before plunking down their money? I have had numerous installations done by lowes and the salesmen have always taken the time to explain exactly what I was getting and answered any questions before I signed a contract.

I am an older woman and not construction savvy. Did they take the time to inspect the product before they installed it? Refuse any that were damaged?

If they did all of the above and explain it better than you did in your letter above, I'm sure lowes will take care of you. If you didn't, the problems belong to you.

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Review
#392152 Review #392152 is a subjective opinion of poster.
Loss
$4470

Lowes in Hot Springs, Arkansas - Wrong flooring wrecked my new home schedule completion

I paid for special order maple flooring. Lowes delivered oak & maple mixed boxes in the rain. Installer put down mixed flooring in living room before realizing it was two different kinds of wood. All had to be ripped up and started over. Now installer on another job while I sit & wait. Also supposed to have some reducers in (again special order) no one at the store knows anything about it. They also dinged my fridge when they delivered it. No quality control. The flooring manager out today. I guess I will be waiting till tomorrow to find out what is going on.
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3 comments
Anonymous
#621061

You should have hired a professional installer. First, they would have spread the flooring throughout the room to acclimate to the environment it was being laid in.

At this point a professional installer would have noticed you had 2 different kinds of wood and wouldn't have laid the floor. Mistakes happen and the wrong product can accidentally be shipped.

This error was compounded by your hiring someone who didn't know what they were doing. You need to buck up and take part of the blame for your delay.

Anonymous
#621072
@You...

I had a professional installer. His assistant started on the wood while he was working on bathrooms.

He works for lowes. The blame is not on me.

Anonymous
#655837
@Sla55

Actually the blame is on you for not inspecting what was delivered. You should have visually inspected what was delivered and made sure it was the correct items and color.

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Review
#391212 Review #391212 is a subjective opinion of poster.

Lowes in Boise, Idaho - Bait and Switch

I signed up to the hyped-up advertisements to defer payment interest free for a few months. They signed me up to an account that did not do that. They won't change the account to the correct one - claim they can't do it. That means they don't really want to honor their offer. xxxxxxxx xxxx xxxx xxxxxx xxxxxxxxxxx xxxxxxxxx x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x
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4 comments
Anonymous
#825870

Or...just a thought here...you didn't hold up your end of the bargain either. For example, what many people miss on those promotions is that you must spend X dollar amount to have no interest payments (if paid in full) for Y months.

Anonymous
#824470

At the cash register you indicate which credit program you want your purchase to go under (interest free, 5-yr), then the terms get sent to the creditor. Cashiers make mistakes a lot, only because Lowe's refuse to install a better computer system.

Lowe's uses DOS programs that are complicated to read at any computer including the cash register.

The creditor is the company you need to pursue. If the terms of the lending program was valid on the day of your purchase you should qualify.

However, if Lowe's left old marketing materials out that appeared to provide you a better deal than what was available on that date, you might want to ask an attorney.

Anonymous
#620283

could you clarify

Anonymous
#620021

Post this on their facebook page so everyone can see they're lying.

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Review
#391195 Review #391195 is a subjective opinion of poster.
Loss
$200

Lowes in Warner Robins, Georgia - Lowe's will not tell you when your order is delayed!

I ordered a matching set of furniture from Lowe's. When the set arrived, one of the items was damaged so we took it back and had them order another one. We were told it would arrive Feb. 25th. After waiting a week and a half past this due date, I called customer service. I was told that our item was back-ordered until mid-APRIL. Lowe's NEVER contacted me to tell me this, I was just left to wonder what the heck was going on! I guess we'll see if it comes in April. I will never give another cent to Lowe's.
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Review
#391192 Review #391192 is a subjective opinion of poster.
Loss
$119

Lowes in Highlands Ranch, Colorado - Every time I call delivery date is shoved ahead another week!

My husband and I ordered some supplies for a bathroom remodel due to mold in December. It was to arrive February 1st. We hired a contractor and waited over a month. On Feb 1st, lowes called to say they were sorry but the order was never placed. Apparently someone put in a wrong number and failed to call the company to verify the order. They said they would place the order again immediately and try to get faster shipping at their expense. ONE WEEK LATER lowes called to get our credit card number again. We asked why. They were GETTING READY to place the order. Now it would be here in 3 weeks and they could not tell us why it did not get placed a week prior. In the meantime, we would call once or twice weekly and they would confirm definite delivey date set for 3 weeks. In the day it was set to arrive we called again. It still wasn't in and no one was sure why. We were given a new delivery date. That one came and went. New delivery date 3/6. Today, 3/6, they called to say new delivery date is "around 3/12" but they can't make any promises. And they apologized that it wouldnt get here "3/8 like it was supposed to (we were told 3/6). It's now sitting at lowes distribution center and "the truck is already full." After 3-1/2 months, no one has any authority to get them to put it on the truck. They can't tell us what the latest holdup is. I finally called the manufacturer, who says it has always been back ordered until 2/26 and was always scheduled to ship that date. I asked whether lowes knew this. They said, "if they ever called and asked for a date we would have told them." No one EVER told us this. I called lowes HQ and, after a 45 minute phone call, they got a hold of the local store manager and repeated back to me what he said. Meanwhile, I've got mold growing and growing in my bathroom. They did offer us a slight discount, but time is of the essence to me on this $3000+ order (this item itself is around $1100) not $100-200. P.S. Same thing happened at the same store one time with a washing machine. It went over a month of "new delivery dates" and it was finally determined that it had been sitting at the local store for over a month.
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Review
#390610 Review #390610 is a subjective opinion of poster.
Loss
$1100
Tags
  • Holds of Pern

Lowes in Concord, California - Customer service

As I was shopping for garage floor paint I asked Curtis to mix only half the gallon and the other half with a different color. I offered to buy a separate container so it can be done. He refused completely and he mentioned that he is been doing that for years when I asked for a manager he refused to call for one. When I insisted on a manager he said "kiss my A" (well he said the whole word) Lynn his co-worker witnessed this conversation and he ran asking for a manager "David"When David came I was trying to tell what happen, Curtis yelled I'm lying and come around the counter to face me repeating the same sentence again "kiss my A" yes he said the whole word again. He faced me in a manner to attack for a fight. David too him aside and he said you have to go from here now. Lynn was able to do the color mixing without any problems. Sam Elgendy, Pharm. D.
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3 comments
Anonymous
#620762

***

Anonymous
#618737

Why didn't you just select a paint color from the 1,000 swatches in the paint department similar or exactly the color you needed?? Really doesn't make much sense and this would of been the least difficult way around your problem. I'm sorry, there is only one "A" in this situation and that's you.

Anonymous
#618092

Not believable at all unless you're leaving out a major part of the story. Like the part about you being aggressive and causing them to become hostile. Again not believable Lynn wouldn't have done any of the mixing if her manager said NOT TOO.

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Review
#389693 Review #389693 is a subjective opinion of poster.
Tags
  • Sentence

Lowes in Ashley, Pennsylvania - Housewife

My samsung french door refrigerator broke for the second time. It wasn't cooling properly. The repairman came out and ordered the parts. When the parts came the second repairman took the fridge apart and broke it completely and said they were the wrong parts. He ordered new parts when they came in. He came out again and said they were the wrong parts again. I have been without a fridge for almost a week and lost over $300 in food. It is a big inconvenience with a large family when you shop for 2 weeks at a time and have a baby in the house.
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Review
#389478 Review #389478 is a subjective opinion of poster.
Loss
$302

Lowes - Lowe's doesn't stand behind warranty

Have you ever been to Lowe's and purchased an appliance? Did you notice how everyone is super nice and they give pre-appointment confirmation calls and after-appointment follow-up calls? Well, enjoy it while you can because the service you get after that initial installation is horrific. I'm talking about the service advantage plan sold by Lowe's to cover repair of purchases such as appliances. Please don't waste your money. It isn't cheap anyway. We paid $150+ on a $2000 purchase of a washer and dryer. We thought "Hey, this is a big purchase and an extra 3 years of coverage is well worth it." How wrong we were! Now, I'm not even talking about a major repair -- motor, electrical parts, anything like that. I'm talking about a simple broken seal. The seal that keeps the water in the drum. Somehow, over time, that seal had started splitting and had a pretty large tear in it before we even noticed the water leaking out onto our tile and into our garage. Honestly, when I throw in a load of laundry, I don't do an inspection of the seal -- which is butted up to the front door of the washer and really not something that would jump out at you unless you were looking specifically for a problem. Granted, the tear was quite large when we finally noticed the leak, but we certainly were not at fault. So, I figured "This should be an easy one. They just need to come and replace the seal and we're good to go." I highly doubt that the part is very expensive, but either way, it is covered under warranty. How do I know? I called Lowe's customer service and they told me so. When I was transferred to service advantage, it was not quite so cut and dry. Major runaround! Let me go back a little bit to the actual service call. When I first called Lowe's I got the robocall voice recognition answering. I had to speak clearly to the robot in order for it to register, but I finally got my call logged and my service date set up. No live person for the entire process, mind you. The call was about a week away, so I managed to do laundry at my parents' home (nothing like going back to my college days when I'm in my 40's) and at a laudromat once. I was totally okay with this because there was a light at the end of the tunnel, right? Wrong! First of all, don't expect that pre-appointment confirmation. I was given a 5 hour window of time. When it was 5 minutes before that window began, I called just to make sure they were coming. After all, there had been no attempt to contact me, the actual consumer. So, I called the service company and was told that I was one of the first ones on the list, so it shouldn't be long. Three hours later, in the very window of time when I had asked them to try not to show up (had to pick up my child), the service person arrived. Fortunately, my father was able to come to my home and wait just in case. I'm sure they were very disappointed to find someone there. The service man walked into my laundry room, took a less than 5 minute look at the part, said "I'll have to check with Lowe's about this," and left. Seriously? I had to have a 5 hour window of time for him to come for 5 minutes and do nothing? That is absolutely ridiculously poor customer service in anyone's book. When I arrived home and got the news (about 20 minutes after I had left), I immediately called the service company. I was told that they couldn't reach the driver at all to ask why this had happened. The drivers have computers and they can't use them while driving for safety reasons. I guess they hadn't heard of cell phones and actually receiving messages when stopped for their next service call. Maybe their day ends at 3:30? After all, they really don't do much. I was livid. I explained that this was a legitimate repair and that it was frustrating. I added that I was certain that there were fraudulent cases everyday, but now that they have a legitimate one, they treat a customer badly. The attendant smirkily commented "Fraudulent repairs? I don't know about that now." I added that this was a relatively inexpensive repair and that there should be no reason to question it. Why would any sane person want to waste time getting a new seal on their washer? It's a flipping piece of rubber, for goodness sake. Just live up to your word and repair it!!! Getting nowhere with these jokers, I then called Lowe's service advantage. I explained in a very cool tone that I was ticked off. Again, I was put off. I was told that I would hear from a manager within 3 business days. Are you kidding me? A manager hadn't called by Tuesday (complaint was made on previous Friday). I decided to call again. The attendant I finally reached told me that it is not covered. It is considered accidental damage. There was no accident other than washing laundry. Perhaps a button or some other part of our clothing initiated the tear. According to the attendant, it wouldn't have happened on its own. I'm sorry though because I did not sign a release that I would not wash items with buttons, jeans, etc. in this washer. I was also told that it's not considered mechanical; however, my washer cannot properly function without this. Supposedly there was mold. My house is very clean - usually spotless. If mold happened in the seal, it was due to the tear. It all goes back to the same initial problem and Lowe's wanting to find a loop hole to taking care of the repair. Again DON'T WASTE YOUR MONEY!!!! Lowe's will find a way out of doing the repair, it appears.
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4 comments
Anonymous
#615808

yes 5 weeks and waiting on my 1100.00 dollar ge washer repair via lowes extended plan

Anonymous
#615055

Several key factors you're missing... When did you make this purchase??

If you purchased an extended warranty it doesn't start until the manufacturers warranty ends, which is almost always 1-2 years. Also, they're correct if the item has been deemed abused it will not be covered. Another key part you ignore was this Lowes specific repair man or a contracted out service by the manufacture? More than likely the person you are most angry with is the manufacture and not Lowes.....

I could go on for a while on how you're wrong on many levels but you will never get it. You do realize they lose money to send someone out to your place for a 10 dollar or less repair to do nothing. You think they made cash off this deal? Driving out to your house to say no was well worth their time?

Think about it hard.... I know it's difficult for you, but think really really hard! What do they gain from this?

Regardless you should be pissed at the manufacture not Lowes. Lowes did all they could do.

Anonymous
#629432
@Heartless

You need to stop posting this *** on every person's post who is frustrated with a warranty. People have the right to post this on this site and do not need criticism like this posted as a comment.

They have every right to complain that the warranty did not help them! I would be mad too! That's why you purchase a warranty! You should not have to contact the manufacturer.

It is Lowes that pays the warranty company, not the manufacturer and they go by their own rules and rarely go far from them.

It is very madding when you have to go thru something like this person has gone thru. Stop heckling these posts and be understanding of people and their problems!

Anonymous
#615003

I avoid extended warranties. Just a waste of money.

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Review
#388079 Review #388079 is a subjective opinion of poster.
Loss
$1000
My husband works at Lowe's in Lawton, OK, and from what I have seen and heard, their management does not follow their own policy! Anytime anyone calls in, they require a doctor's note, though their employee handbook states that you do not have to provide one...
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5 comments
Anonymous
#1016787

Lowe's Policy is available to all Lowes associates via Lowes net, actually can be found under HR department in the drop down menu.

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Review
#388052 Review #388052 is a subjective opinion of poster.
Loss
$200

Lowes in Dayton, Ohio - Corporate cards

I defaulted on my company card. I wanted to pay off after having some tough times. the collection agency told me that the account was still collecting interest and the account has doubled.I feel that this is bad not only for me but what about the other people that have not checked their accounts and getting over charged for things. his activity need to stop. I actually called them and told them I wanted to settle the debt until i found out is was still getting screwed even when it went to collections. i need some to to pay only what i owe.
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2 comments
Anonymous
#614407

You should be complaining to GE money, not Lowes. You shouldn't have a credit card if you don't know who you are actually paying.

And once you default, paying interest now, you need to call the credit agency for a pay off and it's due date. Duh.

Anonymous
#612108

When you applied for the credit card you agreed to pay interest on unpaid balances. What logical reason do you have for them to stop charging you interest before you pay what you owe?

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Review
#386388 Review #386388 is a subjective opinion of poster.
Loss
$1600