Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lowes - Lowe's doesn't stand behind warranty

Have you ever been to Lowe's and purchased an appliance? Did you notice how everyone is super nice and they give pre-appointment confirmation calls and after-appointment follow-up calls? Well, enjoy it while you can because the service you get after that initial installation is horrific. I'm talking about the service advantage plan sold by Lowe's to cover repair of purchases such as appliances. Please don't waste your money. It isn't cheap anyway. We paid $150+ on a $2000 purchase of a washer and dryer. We thought "Hey, this is a big purchase and an extra 3 years of coverage is well worth it." How wrong we were! Now, I'm not even talking about a major repair -- motor, electrical parts, anything like that. I'm talking about a simple broken seal. The seal that keeps the water in the drum. Somehow, over time, that seal had started splitting and had a pretty large tear in it before we even noticed the water leaking out onto our tile and into our garage. Honestly, when I throw in a load of laundry, I don't do an inspection of the seal -- which is butted up to the front door of the washer and really not something that would jump out at you unless you were looking specifically for a problem. Granted, the tear was quite large when we finally noticed the leak, but we certainly were not at fault. So, I figured "This should be an easy one. They just need to come and replace the seal and we're good to go." I highly doubt that the part is very expensive, but either way, it is covered under warranty. How do I know? I called Lowe's customer service and they told me so. When I was transferred to service advantage, it was not quite so cut and dry. Major runaround! Let me go back a little bit to the actual service call. When I first called Lowe's I got the robocall voice recognition answering. I had to speak clearly to the robot in order for it to register, but I finally got my call logged and my service date set up. No live person for the entire process, mind you. The call was about a week away, so I managed to do laundry at my parents' home (nothing like going back to my college days when I'm in my 40's) and at a laudromat once. I was totally okay with this because there was a light at the end of the tunnel, right? Wrong! First of all, don't expect that pre-appointment confirmation. I was given a 5 hour window of time. When it was 5 minutes before that window began, I called just to make sure they were coming. After all, there had been no attempt to contact me, the actual consumer. So, I called the service company and was told that I was one of the first ones on the list, so it shouldn't be long. Three hours later, in the very window of time when I had asked them to try not to show up (had to pick up my child), the service person arrived. Fortunately, my father was able to come to my home and wait just in case. I'm sure they were very disappointed to find someone there. The service man walked into my laundry room, took a less than 5 minute look at the part, said "I'll have to check with Lowe's about this," and left. Seriously? I had to have a 5 hour window of time for him to come for 5 minutes and do nothing? That is absolutely ridiculously poor customer service in anyone's book. When I arrived home and got the news (about 20 minutes after I had left), I immediately called the service company. I was told that they couldn't reach the driver at all to ask why this had happened. The drivers have computers and they can't use them while driving for safety reasons. I guess they hadn't heard of cell phones and actually receiving messages when stopped for their next service call. Maybe their day ends at 3:30? After all, they really don't do much. I was livid. I explained that this was a legitimate repair and that it was frustrating. I added that I was certain that there were fraudulent cases everyday, but now that they have a legitimate one, they treat a customer badly. The attendant smirkily commented "Fraudulent repairs? I don't know about that now." I added that this was a relatively inexpensive repair and that there should be no reason to question it. Why would any sane person want to waste time getting a new seal on their washer? It's a flipping piece of rubber, for goodness sake. Just live up to your word and repair it!!! Getting nowhere with these jokers, I then called Lowe's service advantage. I explained in a very cool tone that I was ticked off. Again, I was put off. I was told that I would hear from a manager within 3 business days. Are you kidding me? A manager hadn't called by Tuesday (complaint was made on previous Friday). I decided to call again. The attendant I finally reached told me that it is not covered. It is considered accidental damage. There was no accident other than washing laundry. Perhaps a button or some other part of our clothing initiated the tear. According to the attendant, it wouldn't have happened on its own. I'm sorry though because I did not sign a release that I would not wash items with buttons, jeans, etc. in this washer. I was also told that it's not considered mechanical; however, my washer cannot properly function without this. Supposedly there was mold. My house is very clean - usually spotless. If mold happened in the seal, it was due to the tear. It all goes back to the same initial problem and Lowe's wanting to find a loop hole to taking care of the repair. Again DON'T WASTE YOUR MONEY!!!! Lowe's will find a way out of doing the repair, it appears.
View full review
4 comments
Anonymous
#615808

yes 5 weeks and waiting on my 1100.00 dollar ge washer repair via lowes extended plan

Anonymous
#615055

Several key factors you're missing... When did you make this purchase??

If you purchased an extended warranty it doesn't start until the manufacturers warranty ends, which is almost always 1-2 years. Also, they're correct if the item has been deemed abused it will not be covered. Another key part you ignore was this Lowes specific repair man or a contracted out service by the manufacture? More than likely the person you are most angry with is the manufacture and not Lowes.....

I could go on for a while on how you're wrong on many levels but you will never get it. You do realize they lose money to send someone out to your place for a 10 dollar or less repair to do nothing. You think they made cash off this deal? Driving out to your house to say no was well worth their time?

Think about it hard.... I know it's difficult for you, but think really really hard! What do they gain from this?

Regardless you should be pissed at the manufacture not Lowes. Lowes did all they could do.

Anonymous
#629432
@Heartless

You need to stop posting this *** on every person's post who is frustrated with a warranty. People have the right to post this on this site and do not need criticism like this posted as a comment.

They have every right to complain that the warranty did not help them! I would be mad too! That's why you purchase a warranty! You should not have to contact the manufacturer.

It is Lowes that pays the warranty company, not the manufacturer and they go by their own rules and rarely go far from them.

It is very madding when you have to go thru something like this person has gone thru. Stop heckling these posts and be understanding of people and their problems!

Anonymous
#615003

I avoid extended warranties. Just a waste of money.

View more comments (3)
Review
#388079 Review #388079 is a subjective opinion of poster.
Loss
$1000
My husband works at Lowe's in Lawton, OK, and from what I have seen and heard, their management does not follow their own policy! Anytime anyone calls in, they require a doctor's note, though their employee handbook states that you do not have to provide one...
View full review
5 comments
Anonymous
#1016787

Lowe's Policy is available to all Lowes associates via Lowes net, actually can be found under HR department in the drop down menu.

View more comments
Review
#388052 Review #388052 is a subjective opinion of poster.
Loss
$200

Lowes in Dayton, Ohio - Corporate cards

I defaulted on my company card. I wanted to pay off after having some tough times. the collection agency told me that the account was still collecting interest and the account has doubled.I feel that this is bad not only for me but what about the other people that have not checked their accounts and getting over charged for things. his activity need to stop. I actually called them and told them I wanted to settle the debt until i found out is was still getting screwed even when it went to collections. i need some to to pay only what i owe.
View full review
2 comments
Anonymous
#614407

You should be complaining to GE money, not Lowes. You shouldn't have a credit card if you don't know who you are actually paying.

And once you default, paying interest now, you need to call the credit agency for a pay off and it's due date. Duh.

Anonymous
#612108

When you applied for the credit card you agreed to pay interest on unpaid balances. What logical reason do you have for them to stop charging you interest before you pay what you owe?

View more comments (1)
Review
#386388 Review #386388 is a subjective opinion of poster.
Loss
$1600
As all the Sales Specialists working at Lowe's in Feb. 2012 know- they just arbitrarily decided to cut all commissions storewide with 3 days notice. They require employees to request vacation time at least 30 days in advance but they can crush you financially with...
View full review
1 comment
Anonymous
#611631

Amen!!!!

Review
#386006 Review #386006 is a subjective opinion of poster.
Loss
$10000

Lowes in Boise, Idaho - Treated like a Crook

I asked for and received a 10 percent discount on a duplex remodel project. The Manager apparently berated his Asst. Mgrs. for giving the discount and two of them implied I was doing something wrong by using my Lowes credit card that gives an automatic 5 percent. I refused to accept these accusations and returned the merchandise (hundreds of dollars), and cancelled my Lowes card. They get their 10 percent back and I will shop elsewhere. Strange..... I think Lowes has gotten to big for its britches, as I know they give discounts all the time to the major builders, etc. But they seemed miffed when I sought it (but after the fact). Again, strange .........
View full review
3 comments
Anonymous
#617909

Why did the associate give you the 10% discount in the first place? Are you military? Because that is the only reason I know that they give 10% discount.

Now, we were wrong for accusing you of doing something wrong by paying with the Lowes card unless the 10% discount was hinged on doing it all in cash.

Anonymous
#611653

It's very hard to understand what you wrote. I think you need to go back to grade school.

With that being said you need to get over yourself.

Like the person said below would you be so willing to give others a 10% discount when it came to you making money? You clearly did not qualify for the discount so DEAL.

Anonymous
#611634

Why do you feel entitled to 10% off in the first place???? Does your tenants who rent your duplex ask for a discount, would you give it to them.

I highly doubt it. So please step down from your pedestal.

View more comments (2)
Review
#385952 Review #385952 is a subjective opinion of poster.
Loss
$50

Update by user Apr 15, 2013

After weeks of arguing with both repair center and Lowes they both agreed to make good on their product, Lowes acknowledges that this incident should have never went this far and offered to repair with no questions, this incident could have been avoided by reviewing...

View full review
9 comments
Anonymous
#638145

What's wrong with weedeater. That's what we call them. or grass trimmer.

View more comments
Review
#385929 Review #385929 is a subjective opinion of poster.

Lowes in Boston, Massachusetts - Horrible quality and don't give a *** attitude!!!!

Bought a full house of indoor solid core doors, all came with wrong trim and the quality was so bad the installer had to disassemble and rebuild almost every unit.and replace trim. On the two outdoor units I bought the hinges rusted up in 3-4 months, they said I should have ordered stainless hinges.Who sells outdoor doors that rust off their hinges ??? When I asked them to warranty the hinges they just laughed.If you buy anything from lowes make sure it is a well known name and not a Lowes product.. Or just go to Home Depot.
View full review
2 comments
Anonymous
#614409

So why didn't you buy the well known brand. You said it yourself, take your advice.

You probably would of bought the HD brand as well.

Heard of the saying,"you get what you pay for".

Anonymous
#618110
@hmmm

hey hmmmm still work for lowes

View more comments (1)
Review
#385568 Review #385568 is a subjective opinion of poster.
Lowes Window/Door Installation
My husband and I had all new windows & doors, puchased at Lowes and installed by Lowes, put in our home approximately 2 years ago. ALL of the windows have condensation, which leaks onto our window sills, and all are drafty. ALL of the doors have horrible drafts and...
View full review
8 comments
Anonymous
#1173302

Try a professional installer next time. Installers at big box stores don't have the customer base to have their own business. That's why they rely on other sources to provide business.

View more comments
Review
#385332 Review #385332 is a subjective opinion of poster.
Loss
$9000
Tags
  • The Doors
I purchased an entire kitchen of appliances. The Stove, microwave, and diswasher were delivered but one hour and 30 minutes early with 5 minutes notice. Ok that worked but had to scramble to unhook stove and cord as delivery personnel were looking over my shoulder....
View full review
Review
#383789 Review #383789 is a subjective opinion of poster.
Loss
$2300

Lowes in Lancaster, Pennsylvania - Employent

I have worked for only two firms in lancaster,pa for a total of 40 yrs. I now find out that Lowes and other big companies feel Im to old to be of any help so I tell lancaster companies go to ***! My time has come to legally push issues with these firms,65 isnt that old I have many talents as do others my age just give us a chance!Im also a viet-nam veteran ,but it still didnt do me any good .9 times I was turned down by Lowes for a better and younger canidate, and the younger one stsys only for a short time ,but LOWES AND OTHER CORPS. DONT CARE JUST HIRE MORE
View full review
2 comments
twowilies
#607990

Johnyellets,

Feeling age discrimination can have a heavy sting. I work for Lowes as well, and I am 65. There are others where I work that are older than I am. It is not the company, it is the store. The company realizes that there is an advantage in hiring those of us over the age of 65...no insurance costs and we come from a generation that is on time and honest.

Don't let it get you down brother.

Anonymous
#608164
@twowilies

Thanks Twowilies I needed that !

View more comments (1)
Review
#383315 Review #383315 is a subjective opinion of poster.