Anonymous
map-marker Hicksville, New York

Seriously?

I type 'paving stones' into the search engine on the web site and it shows me five tile saws. Really??? For that reason alone I won't GO to Lowes looking for paving stones. At least Home Depot, which kind of sucks also shows me paving stones when I type that. Really...you want 100 words to post the complaint. I'll complain about that than. How's that? lalalalalalalalalalalalalalalA Ok. Lowes sucks. The web site sucks. Enough? No? Your site sucks. How's that? Enough words for you, you picky ***?
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Reason of review:
crappy search engine
Anonymous
map-marker Pekin, Illinois

Delivery driver

My lowe's delivery driver was getting ready to install my 3rd frig from lowe's, lowe's had to repair my copper water line the last time i got a refrigerator delivered, this driver see's the repair , says it's mold and pulls it off as i'm telling him, that is not mold it's a repair lowe's did, water started spraying, and he told me the, that the mold had stopped the leak, I explained to him, that was a repair by lowes, a plug and mold will not hold a copper water pipe from leaking, their were no leaks anywhere before he pulled the plug repair out, The dept manager, said my fix by lowe's the last time was not meant to last a life time, This really made me upset, I will never buy another lowes appliance ever
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Reason of review:
Poor customer service
1 comment
Guest

The Lowe's driver obviously has no experience with copper plumbing.

When copper oxidizes, it first turns dark brown (like a copper penny), and then if left undisturbed into a somewhat moldy-looking green.

This is normal. If you notice the pipe starting to deteriorate around areas that have a lot of green, this may indicate a leak in the pipe that is introducing more water into the area, speeding oxidation.

Just keep an eye on it to ensure it isn't deteriorating.

Usually, the layer of oxidation forms a good protection of the copper behind it against further oxidation, and in this way that green stuff is beneficial.

In other words, the guy broke it! You don't say, but I assume you or he fixed it.

Anonymous
map-marker Springfield, Missouri

Short Review on July&nbs-04:00;14,&nbs-04:00;2016

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Same thing with me. I have my sales tax exemption certificate. My tax id and the rep still said this is not what they need. For same documentation I presented and Home Depot, Walmart and SAMs club they gave me the tax exemption status immediately without any problem.
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Reason of review:
Poor customer service
Anonymous
map-marker Denver, Colorado

Lowes Customer Care Review from Denver, Colorado

Went to lowes today aug 7 to exchange a grinder I bought may 22 I was told by the tool manger her name is debbie they had none in stock so I walked over to look at other ones that one was the only brand so I asked the manger debbie if she could sell me the display well when she walked over there was one on the shelf then we go back to do the exchange and some how juan david said it got bumped out so then he has an employee steve get on the computer he calls IT that takes another 25 mins finally he did the transaction as cash.I bought 2 other items I payed cash for the amount was 3.13 I handed him 20.00 and 13 cents he in return gives me fifteen dollars back so I told he owed me $2.00 more needless to say very unorganized and very unhappy customer.
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Reason of review:
Problems with payment
Anonymous
map-marker Baltimore, Maryland

Short Review on August&nbs-04:00;16,&nbs-04:00;2016

Sarcastic man in bathroom area was not nice too my mother-in-law.disrespectful an very crass like people at home depo nicer customer service.
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Anonymous
map-marker Loveland, Colorado

Don't use Lowe's to Install Laminate

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First off, let me say that the independent contractors used by Lowe’s to install my laminate flooring did an excellent job. They were efficient, courteous and thorough. Would gladly work with them again, except for the fact that they work with Lowe’s. Once Lowe’s gets you to commit to their flooring, they do not care about the consumer. We were told by them, that our flooring order was local so it would only be a week for us to wait to have the floor installed. Since we were removing our old flooring ourselves, we immediately removed it, so that we were prepared for the installers. After a couple of days, we called Lowe’s wondering when the laminate would be delivered. This is when we were told it was still on order and would not be in for another week. So we asked to schedule the installers, but they would not do that until the flooring was delivered. When it was finally delivered, we had to call Lowe’s because they did not call us, to schedule the installers. Again, we asked to schedule the installers, but were told the scheduler would call us back. Two days later, we were contacted, so they could schedule us in a week in a half for the install. So with our rush to get the flooring removed because we believed the sales person in the flooring section, and the wait for the delivery and the installers to call us, we were three weeks without flooring. I forgot to mention that when they ordered the material, they did not order the quarter rounds we needed. So we had to have them order these so they would get here by time the installers were finished. They arrived the first day of the install, but we had to pick them up, because they would not deliver them, even though they were the ones that screwed up and did not order them with the rest of the flooring that was delivered. The next day when the installers go to install them, they discovered they were broken and ***. So once again, I had to contact Lowe’s, but they would not order them until we brought in the old ones. So after I went back down and ordered them, the guys in the flooring section acted like it was my fault they had to reorder them….extremely poor customer service. When the quarter rounds finally did come in, and we finally got the installer to come back out, they sent a totally different crew. I would not have these guys build a chicken coop if I needed one. I wasn’t there when they came, otherwise it would have been a different story; but when I did get home, my wife showed me the job they did. They were in a hurry to get to another job, they did a half *** job in installing the quarter rounds they did install, and they didn’t even install all of them. They also were supposed to tack down an area of carpet that goes into our bedroom; but they did not have the equipment with them. So once again, we had to contact Lowe’s about this, and they did send the original crew back out the next day, and everything was fixed. But I will never have Lowe’s do any flooring for me again!!!! We love the Pergo flooring we did get, but next time we will purchase it from Home Depot.
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Cons:
  • Customer service
Reason of review:
Poor customer service
2 comments
Guest

Don't u kno laminate has to acclimate? So why would u rip up ur floor before the acclamation even started?!

Guest

So.....what you're saying......is that the installers were great....but did a *** job. I will file your complaint to file 13. You double talk as bad as a politician.

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Anonymous
map-marker Columbia, Maryland

Short Review on July&nbs-04:00;17,&nbs-04:00;2016

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The staff is inadequate i will never shop there again!! Gateway Overlook dont waste your money
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Reason of review:
Poor customer service
Anonymous
map-marker New Carrollton, Maryland

Customer Service-NOT

Went to the Lowes in New Carrollton Md today to purchase some odds and ends. Decided to purchase a rocking chair that was located outside the store. Upon going to the cash register and inquiring how to make the purchase- she explained needed number of off price outside. Went back to retrieve and pay for items. Waited 25 minutes for assistance to unlock chair. When assistance came- my husband informed her we had been waiting and were quite frustrated. She REFUSED to unlock chair and walked back into store. When I went into get my money back- I was told to get at back of line. Will NEVER EVER shop here again!
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Cons:
  • Employees attitude
  • Poor service poorly planning and poor execution
Reason of review:
Poor customer service
Shellene Tcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stuart, Florida

Lowes appalling warranty services

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Bosch Dishwasher model# SHX3AR72UC Protection Plan # : 011092****0691******** Lowes appalling warranty services. Lowes doesn’t properly insure that their repair vendors are vetted for proper repair knowledge, an inexperienced appliance repair company was sent on Dec 23, 2015 that misdiagnosed the problem with our dish washer and ordered the wrong part. It took them one month to order the part and return, and after installing the part the dishwasher starting leaking later that evening. Lowes then sent another company on Jan 29, 2016 that correctly diagnosed the problem, but found the tank unit cracked and subsequently unrepairable. We then had to wait until Feb 19, 2016 for the warranty division to send out a debit card for the amount of the replacement, we were not given the option of a cash settlement, and were locked into purchasing from Lowes once more. Finally a replacement dish washer was delivered on Feb 26, 2016. Two months after the initial repair. We are very unhappy towards Lowes customer service; they were completely void of any concern or apathy towards us during this two month service nightmare. No one should have to wait two months to have an appliance repaired or replaced under warranty. And no one should have to pay another $140.00 to have the replacement installed. After enduring such horrendous treatment. Our obligation now is to warn others of the appalling treatment we had with Lowes, and spare other consumers of the same abuse. Rest assured; we will never be a Lowes customer again. And regret the many thousands of dollars spent with them over the years.
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Loss:
$140
Cons:
  • Customer service
Reason of review:
Warranty issue

Preferred solution: Price reduction

Anonymous
map-marker Seymour, Tennessee

Short Review on August&nbs-04:00;13,&nbs-04:00;2016

Lowes sucks because so picke about. Credit card i will never shop at lowes cause they suck home deopt help there customer s
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Reason of review:
Poor customer service
Nickole Whl
map-marker Goshen, Indiana

Lowes - Style Selections Tavern Oak Laminate Flooring Review from Goshen, Indiana

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Went to lowes, got samples of laminate, brought them home and 'tested' them. We soaked, dipped, dripped water on them and scratched them with a fork to see how they would hold up to our busy household.

This flooring did great in our tests and I loved the tavern oak color. Destroyed our trim removing it, had to replace door jams to accommodate this flooring, removed previous flooring, and carpet for this flooring and now less than a year later it clearly is a piece of ***. Every spot that water, juice, pop, christmas tree stand water, ice cube from the ice cube dispenser, water from the dog bowl and spills from the kitchen table has distorted. We have 4 kids and 2 dogs.

We live on our floor. After contacting our local Lowes store manager, corporate headquarters (which was laughable) and having lowes send out their chosen contractor....all that will be done is a small credit toward us purchasing a more expensive floor, at lowes. The Style Selections company sells a different product than lowes hands out for samples. We believe the samples are sealed which is why they seemed so great.

Misleading. Dishonest.

Clearly Lowes does not stand behind the products they sell. Very, very, very disappointed and SO excited to shell out another couple grand to redo our main floor AGAIN!

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Reason of review:
Poor customer service
Anonymous
map-marker Marion, North Carolina

Lowes Delivery Service Review from Marion, North Carolina

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Kingwood, TX Lowes. Washing machine scheduled for next day delivery between 5:30. -6:30 pm. I called xpo their delivery service who could not reach the driver. Calked the store and Tim delivery manager said running behind because a refrig they delivered did not work.!! So I was told they were on delivery 10 and I was 13. This was at 4:50 pm. Delivery company xpo was supposed to call to tell me running behind and did not. Called Lowes again spoje to assistant manager after xpo told me delivery between 6-9 pm!! I figure even a 2 hr delay should put them here by 7:30 pm. The assistant manager said that xpo is not supposed to scedule after 8 pm! He is supposed to call Raoul the supervisor at xpo. Waiting for a call back. Told him if they show up at 9 pm i will refuse delivery. 3-1/2 hours setback because if delay delivering tge frig that did not work is ***!!
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Cons:
  • Xpo delivery service no call no shows twice
Reason of review:
Order processing issue
2 comments
Guest

Why were you calling at 4:50 when your delivery window was 5:30-6:30?

And two hours later would be 7:30-8:30.

If the washer they delivered to you didn't work would you want them to leave it?

Take it back? Or go back and get you one that did? I imagine that's also what the person getting the fridge wanted too, and a fridge is a much bigger priority than a washing machine.

Please take your business elsewhere. We'd rather not have customers like you.

Guest

Try running a delivery truck or service. You tune would quickly change.

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Anonymous
map-marker Colorado Springs, Colorado

Avoid like the plague!

Ordered a door with two side lights from Lowes. A month later, installer comes out, takes out my old door, puts in new one. When he finished, he asked me to have a look and sign off on his paperwork. One sidelight is missing the screen and both sidelights have damages knobs making them not close properly. Installer never said a thing and acted surprised when I pointed this out. Installation paperwork noted for the missing/damaged items and I'm assured Lowes will contact me. Fast forward 6 weeks later. Four trips into the store to talk to someone in person, multiple calls back and forth and still Lowes is unresponsive. Manager assured me after 1st week that they would refund me, but also assured me that it would never come to that. Opened a dispute, had Lowes out to take back their broken and incomplete door. Still fighting to get my funds returned. They are now trying to charge me for putting in a damaged door without my knowledge or consent.
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Reason of review:
Damaged or defective
Anonymous
map-marker Leominster, Massachusetts

BEWARE SHOPPING AT LOWES IN LEOMINSTER IF YOU'RE BLACK OR BROWN

I recently went to Lowes in Leominster to buy some stuff with my 2 kids (pre-schooler and 1st grade). I went to the paint department and as I was looking for some paint brush and stains to buy, I noticed a middle aged white staff member looking in my direction, not asking if I needed help, and when I looked in his direction, he would act all busy trying to fix stuff on the shelf. I went over to the next aisle and this man stopped "fixing stuff on the shelf and stood behind the paint desk. On the next aisle I experienced the same situation this time a middle aged white woman, not bothering to ask if I needed help but..."busy fixing stuff on the shelf with one eye in my direction. I picked out what I needed to headed for the counter, I looked back and saw the two convened together behind the paint counter. I've spent thousands of dollars at this store when I was building my house . To the two associates, I can't change how you look at people who don't look like you but I'll be praying for you.
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Reason of review:
Poor customer service
Resolved
Donnie Jpq
map-marker Cranston, Rhode Island

Resolved: Whirlpool water heater

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Updated by user Apr 09, 2016

I did receive a call and get an RA number to go back to Lowe's and get my money back so this issue has been resolved and was handling an awesome manner

Original review Apr 08, 2016
Just got off the phone for the third time with Whirlpool hot water heater support line. Bought an electric hot water heater and discolored water comes as soon as I turn the hot water on. They said in essence, not their problem. Wow. So I bought it at Lowes and going to see what they will do for me. Seems like no one wants to back their products but love to take your money. My advice is if you need a hot water heater DO NOT BUY WHIRLPOOL products. By the way I do have at least 12 tanks in place that do not give me any problems. Good bye Whirlpool and probably good bye Lowes if they don't help me.
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Loss:
$230
Cons:
  • Manager response
Reason of review:
Poor customer service

Preferred solution: Full refund

3 comments
Guest

Whirlpool doesn't make water heaters. Lowes liscenses the Whirlpool name to put on water heaters made by other companies.

They do this because they feel the Whirlpool name will sell more product.

If you Google Whirlpool water heaters you will find a Whirlpool water heater site that says Whirlpool licensed products on the top. In the fine print at the bottom of the page you will see American water heaters phone number listed.

Acey Bjt

Not too sure you should blame the water heater for the problem you describe. Perhaps the cold water coming into the unit is contaminated with sediment from your pipes?

In any event, I would replace it and go to another brand. O.E. Smith used to be a good brand, but their customer service and warranty service has gone to pot. Rheem still has a good product usually and they do handle warranty work ok.

Try a Rheem and you will know for sure where the problem lies. Good luck.

Whirlpool is a big outfit but is really bad when it comes to customer service and warranty work. I don't think they really care---it's all about name recognition and sales volume.

Guest
reply icon Replying to comment of Acey Bjt

The unit that this hot water tank is in has multiple location so it's not happening anywhere else except in this one particular unit with that one tank

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