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Lowes in Old Town, Maine - Still waiting for my refrigerator

Ordered refrigerator 04-07-13 a long wait followed.Then I started calling and asking for order to be tracked.I got a form letter from customer care, then a form letter from store, the appliance dept has been calling and lying to me. 34 days living from an ice chest now. On the 04-29-13 I was told it was in and would be delivered 04-30-13.On 05-06-13 I was told it would be in on 05-08-13.On 05-10-13 I was told it would be in on 05-12-13Hello Thomas,I appreciate you contacting Lowe's.I apologize for the information given concerning the delivery of your refrigerator. I would like to get this matter resolved for you. In order to appropriately assist you, I will need for you to forward to me the store location of the purchase. Once I have received your information, I will have the Senior Store Management team to follow up with you.I look forward to hear back from you. Have a great day. Thank you,Robin H. Lowe's Customer CareI am writing in response to your inquiry on the special order fridge. I have left several messages both with Samsung and with our distribution center to give me an update on the status of your fridge. I apologize for the delay. I should hear something by the morning and will follow up with you then. We will get this to you as soon as possible.Thank youRick PerryAssistant Store ManagerStore 2291Brewer, ME
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1 comment
Anonymous
#655834

Your issue is it's Samsung. It comes from Korea on a boat.

That's why your order is taking so long, it depends on how fast a boat can go across the ocean.

The dates you are being given are the dates from Samsung. Your issue is with Samsung not being able to efficiently get product over here.

Review
#407637 Review #407637 is a subjective opinion of poster.
Loss
$2500

Lowes in Cherry Hill, New Jersey - Extended Warranty is a joke

I purchased a Whirlpool from Lowe’s in Union NJ and after two yrs it started having problems so I figured since I had extended warranty I would get it fixed. The repair company sent a service man who could barely speak English and he told me I would have to pay out of pocket for everything thus costing me over five hundred dollars to repair. I plan on contacting 7 on your side or Arnald Diaz shame on on you because as consumer "money doesn't grow on trees" and why should I pay for coverage just to be told NO.
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2 comments
Anonymous
#648620

Extended Warranties does not cover abuse by the consumer. It also does not cover things based on life expectancy.

A regular manufacture warranty is very similar. Major retail chains consider an extended warranty 100% profit. Most people forget about them or do something to mess it up so they don't qualify for a repair or replacement.

There is nothing you can do in such a matter. Clearly whatever happened was not covered or you abused the unit which is the most common reason for rejection :)

Anonymous
#648412

What did you purchase? Was it a whirlpool tub or a Whirlpool appliance?

You don't say what the problem was.

If it was something you caused or caused by an act of God it would not be covered and you would have to pay. If you are going to complain on a site like this tell the whole story.

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Review
#407024 Review #407024 is a subjective opinion of poster.
Loss
$879
There is this guy that works at the Lowe's where I live. It started off that he would try to talk to me when I went shopping there with my Mom.. and then he would see me alone and ask me out , but I had made it clear that I was not interested in dating anyone right...
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6 comments
Anonymous
#650405

That is a form of stalking no employee should ever pursue a customer while on the clock. You should report him ASAP, and tell your parents.

You and your parents can call Customer Care 1-800-445-6937.

You might want also file a police report because it is guys like that, that abduct females that reject them and then leave them in a shallow grave...please please BEWARE! File a POLICE report for your safety!

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Review
#406845 Review #406845 is a subjective opinion of poster.

Lowes in Denver, Colorado - Where is everyone/ANYONE!

In looking for assistance for our basement remodel---new washer/dryer, carpeting, paint, cabinets, there was NO ONE to even say hello. After waiting and looking for 1/2 hour with still no employee contact or even knowing WHO WORKED there, we left and went to.... Home Depot greeted us at the door, took us to their home improvement section, introduced us to a sales person and GOT OUR BUSINESS! If 'Never stop improving' is Lowe's motto, they would have to START ANY TYPE OF IMPROVEMENT prior to continuing to improve on it. Can't believe people shop there as we will never be back and I'm sure whoever 'they' are won't miss our business.
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6 comments
RetailCop
#652716

Anonymous wrote - "After waiting and looking for 1/2 hour with still no employee contact or even knowing WHO WORKED there, we left and went to...." It would be THE PEOPLE in red or blue vests you ***!!!

Anonymous
#649493

I so agree with the comment about being greeted. I feel you don't need to be greeted to do your shopping.

I work in retail and while I do it of course because "I have to" and it's apart my job. How is whether you are greeted or not going to affect your shopping for items you should already know what you're looking for? Some of you really have no understanding how retail works. We as an associate have no control over how much people get staffed for the day.

Sometimes there are even call outs and 50% of the time no one comes in to fill in for those call outs. So guess what that means? Less people with MORE stuff to get done. People kill me always having an attitude when they have to wait because an associate is helping another customer and are so impatient.

Then some even have the nerve to try to be rude in cut in front of others.

Go shopping when you're going to have patience. We're sorry you have to look for someone to help you but keep in mind associates have other tasks to do other than sitting there doing nothing waiting for a customer to stop by and ask for help.

Anonymous
#647055

When in Lowes, use the "call buttons". They are on a timer.

To most Lowes employees, they are the "button of death". Don't be afraid to use them.

Anonymous
#647034

There isn't any law that I am aware of that says stores have to have somebody at the door to greet customers. People that think they should be greeted at the door, should go and visit friends.

I'm sure the Lowe's employees wore something that identified them as store employees. As far as that goes unless you are blind you should have been able to find the items you were looking for, and when you got to those respective departments there more than likely would have been an employee or two in the department.

If you can't find different departments in a store, maybe you need a caregiver to help you shop. Grow up!!!!

Anonymous
#647608
@anonymous

First, I completely understand about the lack of employee's. As a prior employee, there were many times at closing when we were lucky to even have 10 people store wide.

However, with that said, employee's also have lunches. It is very common when we do not have the hours to be better staffed, that one employee is covering 4+ departments. Red vests are hourly staff, blue vest(s) are store/assistant managers.

I would suggest next time going to the Customer Service desk [where there is someone 100% of the time, mandatory, and often the only register open while handling phone calls and incoming orders placed on-line] or better yet to the person watching the exit [most likely the Head Cashier], and ask if there is an available manager to help because you could not find someone. And for the love of all that is holy, please do not be snarky or *** their heads off! They can not leave the front end to assist you, and it is [normally] easier to get an Assistant Manager than it is to have us try and call a billion people trying to find one to help you. Chances are if you did not see one walking from Appliances to the Front End, then they are either a] taking their mandatory and much deserved lunch or b] helping another customer.

P.S. I have been to Home Depot a few times, and while my last trip was actually pleasant with plenty of staff and helpful at that, my two or three times before there was also plenty of staff but no one said hello! If you do not bring it to someone's attention and chose to instead walk out and scorn them, then it can never get better!

Anonymous
#647016

they probably won't miss you, because someone just got pissed off and home depot and went to lowes

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Review
#406165 Review #406165 is a subjective opinion of poster.
I've been seeing quality installers getting ACT15ed which means fired without disclosing a reason. Now my boss and I are getting cut too. He has been doing it for over 40 years I have about 10 under my belt. Most of our customers say " we heard your the best." And the...
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2 comments
Anonymous
#866472

I am an installer doing a million plus a year. We do great work.

Been 10 years in the making. Just hire quality people and keep them trained on new products.

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Review
#405721 Review #405721 is a subjective opinion of poster.

Scammed by Lowes

I purchased a refrigerator on April 21, 2013. Lowes stated they were going to deliver it on April 30, 2013 between the hours of 10AM and 12 PM. They never showed up. The said they did not put the refrigerator on the truck because it was damaged. THEY NEVER CALLED TO TELL ME THIS!! They got another refridgerator from another store after I demanded they get something to my home the same day. The refrigerator did not work. NOW, LOWES refuses to replace it ASAP. I have no refrigerator now. They will not even credit my credit card. I am disabed with $2500 worth of medication that spoiled and my son who is 2 is being disrupted because he cannot have his milk. Lowes took my money and refuses to deliver on their products.
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2 comments
RetailCop
#652719

Your food stamps will cover the milk. You might not be able to get your *** and gin, but atleast you'll have milk.

Anonymous
#645871

It's not a scam, it's a mistake, an inconvenience

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Review
#405123 Review #405123 is a subjective opinion of poster.
Loss
$890
Tags
  • Harshad number
As a former employee of Lowe's I am disgusted with how they treat their African American employees. I am a Caucasian and could not believe how simple minded those in management were. They walk around with their head up their butts and expect you to kiss it. Before...
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5 comments
Anonymous
#660872

The lowes in Tarboro NC is the worst lowes store in the state, I have never seen such lazy employees or unqualified managers in any retail store .

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Review
#405007 Review #405007 is a subjective opinion of poster.
Featured
Lowes - Valspar paint is garbage
I have been talked into buying valspar paint by the Lowes paint department 3 times and everytime the paint performed horribly. The paint I used in the bathroom had bubbles in it and it dried with bubles on the wall. The second was a primer and paint combo paint that...
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14 comments
Anonymous
#1761932

Just suffered with guys who couldn't mix paint, and then was given can of concrete paint with sludge on bottom. water thim, irregularly covered the area.

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Review
#404876 Review #404876 is a subjective opinion of poster.
Loss
$100
Tags
  • The Wall
Lowes - VASPAR INTERIOR WALL PAINT AND PRIMER
Lowes - VASPAR INTERIOR WALL PAINT AND PRIMER
It runs, spots, dripped down my walls ON MY CARPET AND BASEBOARDS IM POSTING PICTURES it was horrible I paid so much money on cleaning products it got all over my brand new carpet (RUINED) PAID AMOST $3000.00 FOR MY HOUSE CARPET THROUGHOUGH OUT AND GOES TO OUR BEDROOM....
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6 comments
Anonymous
#647548

Used too much paint, YOU used a wrong roller, YOU did not use paint drop cloths, YOU do not know how to paint, YOU used paint/primer paint, YOU should of done research, and lastly, YOU should of hired someone who knew what they were doing. YOU should not point fingers.

It's like tell a child while YOU are pointing a finger, there are four pointing back at YOU.

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Review
#404708 Review #404708 is a subjective opinion of poster.
Loss
$950
Twenty minutes accessing sites trying to enter this survey with no success. Give me a *** telephone number. Now you want one hundred words to submit a simple complaint. What the *** is wrong with this world? Can't anything be simple. Well I guess you get about...
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5 comments
RetailCop
#652723

You don't HAVE to use all 100 words....maybe YOU ARE as dumb as your complaint.

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Review
#403162 Review #403162 is a subjective opinion of poster.
Loss
$5000