Lowes Reviews and Complaints
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Fired after 18 years | Lowes review from Milwaukee, Wisconsin
On yahoo today I seen a story of a woman who worked for 18 years for lowes.She got fired for stopping a shoplifter who stole 600 dollars worth of stuff.The shoplifter was arrested.I will never shop lowes again.you had aloyal employee who did her job well.I really hope many people will boycott lowes as i have.boycott lowes. boycott lowes. boycott lowes boycott lowes boycott lowes boycott lowes boycott lowes boycott lowes ....sorry but they will not let me post less than 100 words.........boycott lowes boycott lowes ..please boycott lowes send them a message please
Lowes Shenandoah cabinets working with Lowes is wakeful!
We paid for our kitchen cabinets July 4th weekend 2013. Our cabinets were to be finished by August 12. They brought cabinets out on 8th, installed some boxes, but couldn't finish because so many parts weren't sent. They stopped. One cabinet was totally wrong, 3 attempts to fix , they are suppose to put shelves now. It's Oct 10th, still not finished, supposed to be next week. Meanwhile we can't move in the house, appliances can't be installed. It's a frickin mess. I don't know who to complain to. You can't reach corporate. If anyone knows please let me know. They don't care! That's why you pay upfront in full! Don't deal with them!
Lowes Free Delivery - A No Show Service
Bought a new dishwasher with free delivery. First they never called as promised to tell me the 2 hour window. When I called I was given window but no delivery arrived. I called Lowes and the guy told me it wasnt that late. Really? I called their dispatch and a nice woman told me she left a message and text message for the delivery person, asking him to call me, that i was waiting only a half hour more. No call back. So I have wasted 2 1/2 hours off from my job for a "free" delivery that never arrived. I give Lowes an F for customer service. I wont buy another appliance from them.
Lowes Delivery Service
New roof leaking and portion of vaulted ceiling falling in | Lowes review from Warrenton, Missouri
We had Lowe's install a new roof on our house and this is the results we got (see pictures). We have been trying for over 18 months to get this resolved. The last comment the store installation manager told me was "we are finished with this project and you received a quality product with a quality installation". If you want to see what Lowe's calls quality please review the attached file of a few pictures. The insurance company said they would not get involved because it is a bad install and requires the homeowner to resolve the issue. If it was a faulty product they would resolve the issue. Lowe's legal department did send us a settlement offer which covers 38% of what we have spent and what we will have to spend to correct the problems and make our house whole again. This offer was rejected so they increased their offer by $82 which now covers 38%. I have sent their legal department another letter rejecting this latest offer. During my last telephone conversation with Rich Nystrom of Lowe’s, the gentleman handling our claim, he said that Lowe’s is committed to quality and this will be resolved. I asked him if it would be resolved to the customer’s satisfaction or Lowe’s and he never responded. I also asked if he considered new shingles with rips and tears in them that have been patched with caulking as a quality product. Again he never responded. Since he would not respond I assume the answer to the former is Lowe’s and the latter is yes. The Wentzville Missouri store installation manager also stated that Lowe’s is not responsible for any issues because Lowe’s didn’t actually do the work as it was subcontracted out even though the contract was signed with Lowe’s. I submitted a complaint with pictures on Lowe’s Facebook page only to have them deleted after about 3 hours (may have been sooner as that was when I checked) so I resubmitted them the next day and watched them get deleted after less than 2 minutes. Appears they are very thin-skinned. If you need a new roof you should think really hard about having this company touch what is probably your most valued investment.
Lowes extended warranty
was told after two years that I had exhausted my 5 years worth of warranty. That the $ amount allocated was used up. It had been in the service center 5 times and each time it was there between 6 weeks and 3 months. This is crazy! They said that they could setup service, but that I would be paying the bill. They won't replace the $1500 mower because I got a military discount when they sold it to me; and they won't honor their warranty ??? At first the store manager said that my name wasn't in his book and that he had been there for 5 years and that my mower had never been serviced. Then, the real manager called and explained the warranty issue.
Shop at lowes?
went to Lowes to purchase a window ac. They only had display model left so they knocked off 10 per cent off of the price. When I went to start it found you needed the remote control which they did not give me.When I called them they told me I got a discount , call fridgedare. I'm sure they would not be that *** to put the remote on the shelf where somebody could walk off with it, but this is Lowes -so maybe.Think they at customer service would look for it?Lowes is the worst when it comes to helping customers. Last time I shop at Lowes. We need to support the local small hardware and other local stores who appreciate the business and not the big box stores who think their salary comes from heaven.
Floor install | Lowes review from Mckinney, Texas
Do not recommend: Use installers of all experience level and no telling which you will get to install your product. From the installer who has no experience to extensive experience. Best of all, Lowes will do everything possible to keep from taking responsibility for its installers. I had floors installed and within three months started to buckle. They have given excuses from animals, high moisture, foundation, and pluming. Animals: I don't think so. Not through out the whole house, even places where no animals. High moisture: then floors should not have been installed in the first place by installers. Foundation: had a foundation company examine house, no problems Pluming: had plumbers examine, no problems found
APPLIANCE INSTALLATION NIGHTMARE | Lowes review
IN APRIL OF 2013 WE PURCHASED A SET OF WHASHER AND DRYER AT LOWE'S IN RIVERVIEW, FL. IT TOOK THEM A WHOLE MONTH TO DELIVER AND INSTALL. THEN TWO MONTHS AFTER THE INSTALLATION, OUR HOUSE WAS SUBMERGED IN WATER, FROM BASEBOARD TO CARPET,FROM LAUNDRY ROOM TO LIVINGROOM, EVERYTHING RUINED. WE FOUND OUT THAT THEY DID NOT TIE UP THE HOSES AND WATER HAS BEEN DRIPPING, LEADING TO A MESS. SINCE AUGUST 08, 2013 WE HAVE BEEN CALLING, TRYING TO SOLVE THE PROBLEM. FINALLY, 3 WEEKS AGO, A LADY CAME TO INSPECT & TOOK PICTURES; THAT WAS THE LAST WE HEARD - CALLS AFTER CALLS, NOTHING. WE PURCHASED AT HOME DEPOT AND WE NEVER HAVE A PROBLEM THAT THEY COULD NOT RESOLVE. THEY CARE MORE FOR THEIR CUSTOMERS THAN LOWE'S. I AM POSTING THIS AND AM IN A MISSION TO EDUCATE PEOPLE ABOUT THE WAY LOWE'S TREAT THEIR CUSTOMERS. WE SPENT MORE THAN $2500.00 IN THIS SET AND PURCHASED AN EXTENDED WARRANTY. STILL TODAY, WE CAN'T DO LAUNDRY. THE WATER IS SHUTS OFF TO AVOID FURTHER DISATERS AND STILL WAITING ON LOWE'S TO COME AND FIX THE PROBLEM. FRANKLY, IT IS DISCUSTING THE WAY THEY ARE HANDLING THIS ISSUE; THE WAY THEY ARE HANDLING THEIR CONSUMERS. PEOPLE: LOWES HAVE NO RESPECT FOR THEIR CUSTOMER - DO NOT BUY APPLIANCES OR ANYTHING FROM LOWES. THEY ONLY WANT YOUR MONEY BUT DO NOT STAND BEHIND YOU.
Outsourcing business to another country.. | Lowes review
Went to purchase about $7K in custom cabinets from Lowe's. Spent a long time designing and putting it all together. Got to the register to check out utilizing checks provided from my bank attached to a line of credit that is more than sufficient. Lowe's runs the check through Synergy to verify check, that would be fine if the people on the other end of the phone understood English. They declined the check because they could not understand English. Asked to speak to a supervisor was left on hold so long we finally gave up. Lowe's we are done with you, we are building a house and will give you no more business. Give the business to verify your checks to an American business, if someone could have explained why the check was declined we would probably still be doing business, but your willingness to do business with this outfit is the end. We know a lot of people in the building world and will share our experience with them as well. I realize it means nothing to you at Lowe's but I will do my part to convey our desire to see jobs brought back here to the USA
LOWES / UPROMISE - BROKEN WEBSITE
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