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Lowes in Tampa, Florida - $75 to take Measurements and no report receivedj

Made appointment 4/7/13 in Boynton Beach Lowe's store to discuss kitchen remodeling. Anna Valverde advised she can't discuss till I have "detail measurement report" done. I paid the $75 for this measurement report. I re-met with Anna Valverde today 4/20/13 for the purpose of going over the $75 measurement report and kitchen ideas from these measurements. I mentioned I have a telephone wall plate on wall where she wants to put cabinet. She told me I need I get telephone company or hire electrician. I mentioned I already have under cabinet lighting again her condescending attitude advised well you need to hire an electrician we only do cabinets and counters. We talked about my existing sink which is one year old and her attitude again was if you want corian you need to replace sink and you need to get yourself a plumber. My husband and I decided meeting was over since we are already at $10000 and this does not include cabinets back splash, pluggmbing or electric. We asked for our "paid" measurement report that we paid $75 for. She told us that is the property of Lowe's. We left and we are pissed.
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Review
#402229 Review #402229 is a subjective opinion of poster.
Loss
$75

Lowes - Response to Water Ace sump pump problem

Here's an example of a total breakdown between a Lowes customer and Lowes. Over the last 35 years, I've had many brands of sump pumps including Water Ace. I currently have a Water Ace model R5PILT pedestal pump that has lasted almost 10 years. It is only now the automatic switch is begining to stick. This unit has a lifetime warranty and Water Ace is willing to send out a new switch. I have decided to update the style of switch from mechanical to electronic. I can't understand why the person in Mt. Holly would continue to replace failing Water Ace sump pumps with Water Ace sump pumps especially after 2 had already failed. What's worse, Lowes continued to let him buy them. I would have offered him a different brand even if it cost Lowes a few extra dollars. Common sense told them to stop using the Water Ace product and change. Who wants to keep replacing sump pumps when the basement is flooded.In the future, all things fail. Sometimes for no reason. It doesn't mean we have to keep using them and get pissed! By the way, I have a submersible as a back up and the pedestal pump is the operating. I have a small gasoline generator to operate the pumps and a few other appliances when the power goes out. I learned ONCE, I need to prevent a flooded basement. There is only 1 basement that never floods and that's the one that never needs a sump pump and is located in the middle of the Sahara.If you are considering finishing a basement I highly recommend using a product like DriCore sub-floor. It raises everything off the concrete using a plastic footed base with a particle board top. It comes in 2' squares and is tongue and groove. You can float it of secure it to the concrete. There are other floor systems made of waterproof materials that do the same thing but they considerably more expensive.
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1 comment
Anonymous
#640713

What are you ranting about? Warranty's are protection if the unit fails, their is no cross over.

It's at the manufactures expense, the manufacture covers it, not Lowes. The manufacture would not be happy with Lowes if they started saying hey this brand is junk use this one, matter of fact they would walk away from Lowes and other manufactures would hear about it and consider walking too...

The manufacture takes the hit, the give them a new unit. It's all on the manufacture not Lowes, hopefully you can comprehend this....

Review
#402034 Review #402034 is a subjective opinion of poster.

Lowes in Wilkesboro, North Carolina - CONSUMER

WE HAVE SHOPPED AT LOWES FOR YEARS AND NEVER HAD ANY BAD EXPERIENCES - IN THE STORES OR ON LINE YOUR COMPANY'S SERVICE HAS BEEN EXCELLENT. WE USUALLY DON'T SHOP IN YOUR STORES, AND WE ARE HAPPY ABOUT THE PRICES AND THE PRODUCTS THAT WE CHOOSE, BUT THIS TIME SHOPPING ONLINE FOR A REEL LAWN MOWER HAS BEEN VERY DISAPPOINTING AND WORTH TO COMPLAINING ABOUT. PLEASE CALL ME ON THE PHONE -MORNING-DAYTIME OR EVENINGS - IT IS SERIOUSLY BAD WHAT ONE OF YOUR COMPANY'S EMPLOYEE HAS DONE TO US - IT IS ABOUT SHOPPING ON LINE IN THE NORTH CAROLINA'S OFFICE. SALES PERSON INVOLVED NAME: ANGIE HAMBY SALES CSC - WILKESBORO - 1605 CURTIS BRIDGE ROAD, NC 28697 MY PHONE IS: 973-956-6907 MY E-MAIL ADDRESS IS: danielsbrothers@optonline.net THANK YOU, MARION TRUGLIO 138 ELBERON AVE PATERSON, NJ 07502
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Review
#401512 Review #401512 is a subjective opinion of poster.

Lowes - Valspar sandstone paint

First off, they didn"t properly mix the shade I wanted so I had to have them adjust it, which turned out worst. They started a new can and when I applied it to my wall , which I may add was a disaster, didn't go on good and then the color was not what I wanted. I had to go out and buy another brand of paint. The sandstone paint is a mess and Lowe's doesn"t care that I'm out of 42.00 dollars. I hope Valspar cares and can reimburse me. I will never use Valspar paint again ! Lowes couldn't even help to explain the procedure of applying this paint...
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4 comments
RetailCop
#652736

Sandstone is a textured paint. The colors will vary because of the pitting in the texture.

You should've asked for instructions on applying the paint instead of being a rude ***. You might have gotten the color you wanted :)

Anonymous
#640224

Contact Valspar...they have really been pushing their product even giving away free cans. Let them know that Lowes did not mix the color properly.

They will reimburse you with another can of paint, whether you choose not to purchase their paint again. I wasn't happy with the coverage of the free can of Valspar paint and covered the table I painted with Glidden.

Anonymous
#640220

Why would Valspar be inclined to reimburse you? You have stated that you will never use their paint again.

They have nothing to lose by not helping you.

You obviously don't have experience in applying this paint and should have taken more time to learn before buying it. Sounds like Lowes already replaced the first can you bought...they tried...you just didn't understand what you were buying.

Anonymous
#820482
@Why...

I have sandstone paint in my house and I love it!! I get a lot of compliments on it!

Of course it's going to be messy applying it anybody with a brain should realize this!

Lowes can't control that you ended up not liking something YOU bought! You sound like a real ***

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Review
#401320 Review #401320 is a subjective opinion of poster.
Loss
$42

Lowes in Pittsburgh, Pennsylvania - Special order for entry doors

WE ORDERED ENTRY DOORS ABOUT 3 MONTH AGO AFTER COUPLE OF WEEKS DOORS WERE ORDERED WRONG THEN ANOTHER ORDER WAS PLACED WE GOT A PHONE CALL AT 9PM SUNDAY NIGHT THAT THE DOORS WILL BE DELIVERED ON MONDAY SO I TOOK A TIME OFF FROM WORK WAITED FOR THE DOORS TO COME IN AND NO ONE SHOWED UP WHEN I CALLED THEM BACK I WAS TOLD THAT THE DRIVER DECIDED NOT TO DELIVER THE DOORS CAUSE THE INSALLER WASNT SCHEDULED TO INSTALL THE DOORS WHEN I CALLED THE DELIVERY PLACE THEY SAID THAT WASNT MY DOORS.NOW IM STILL WAITING NO DOORS THEY DONT KNOW WHATS GOING ON WORSE SERVICE AND WILL NEVER ORDER ANYTHING WITH THEM.
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2 comments
RetailCop
#652739

The CAPS LOCK key is located to the left of the "a". The period (.) and comma (,) are located below the "l".

Anonymous
#642539

Why don't you ask...POLITELY...the store management what is going on? You know, instead of coming to a public forum to vent?

:? ?

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Review
#401291 Review #401291 is a subjective opinion of poster.
Loss
$2500

Lowes in Hamilton, Ontario - They just don't care

We ordered a light railing for our kitchen cabinets. We were told it would take 2 weeks to be completed. 2 months later they don't know where it is and they definitely don't care. This is the 4th time I've purchased something there and the 4th time I've had a problem with the purchase. Each of the 3 other times I've brought the product back the employees shrugged and said I should just get my money back because this sort of thing happens all the time. THEY JUST DO NOT CARE. This will be the last time I spend a dime there
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2 comments
RetailCop
#652740

WTF do you want them to do??? Lowe's doesn't manufacure anything.

They can't run to "the back" and get you one, fresh off the assembly line. Grow up!!!!

Anonymous
#639663

If you bring back the product, then you should get your money back. So, the employees are right...returns happen all the time

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Review
#401109 Review #401109 is a subjective opinion of poster.
Loss
$300

Lowes in Minneapolis, Minnesota - Inappropriate installers

We ordered expensive carpet from Lowes and when installed they did a poor job and a seam in the hallway stuck out like a sore thumb. I let them know I wasn't happy with it and was told the appearance would improve over the next month. After 6 weeks I called them and said I wanted it fixed, that there had been no change. They sent someone out from the installation service who tried to fix it and he could not. So they wanted to take the carpet up and reglue it and try to stretch it to fit. We said no we want new carpeting placed. 4 weeks later they still had not ordered the replacement carpet. When they did get the carpeting in and set up another date for installation(another day off work) the original installer returned and came in our house and started screaming and hollering at my husband, saying he had a right to fix his own mistakes, and that this new carpeting was coming out of his paycheck. My husband said no you are not going to try and fix the carpet in there, you are going to replace it with the new carpeting.He got mad and went and sat in his truck for 30 minutes cooling down and on the phone. He then came back in and said he would put the new carpeting in. When done he asked my husband if they could be friends. I complained to the manager of the Coon Rapids Mn store who said he was sorry, and would get back to me. About a month later I called him again, and was told he had no idea what had been done with this person, he had handed it off to someone else to take care of. I was so angry that he felt that someone coming into our house and screaming at us wasn't important enough to handle himself. He had no idea what had transpired and felt it to unimportant to return a call to us as promised. I would never purchase another item from Lowes, no even a nail
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3 comments
Anonymous
#639013

Straight up, you are an *** for not letting the installer fix the mistake. It's cranky people like you that put small businesses, the contractors who do work for Lowes, out of business.

It only would of been fair for them to fix it.

Honestly, the installer paying for the carpet, Lowes won't, may not of paid a bill. You should be ashamed of yourself and remove yourself from the pedestal you think you should be on

Anonymous
#1177878
@ugh

Very well said..and they don't need new carpet. .streaming sometimes works as well...I can't stand people like this and hope Lowe's didn't give into them

nikalseyn
#637207

This is the problem when dealing with big box retailers instead of local stores. The local guy will do everything he can to make you happy.

The big box stores simply don't care because no one is ever held responsible. Use this a a learning experience.

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Review
#400470 Review #400470 is a subjective opinion of poster.
Loss
$300

Lowes in Port Saint Lucie, Florida - Valspar paint problems

Purchased Valspar paint with primer for the first and last time. I painted a gray/blue over a very pale yellow. The first coat after drying looked as if it had not been painted at all. The thickness of the paint seemed to disappear on the wall. It took over 3 gallons of paint to finish. I previously used Martha Stewart yellow over white and it took not ever 2 coats. Lowes put me in touch will Valspar rep. Many excuses about coverage of different colors and said a primer should have been used first even though this paint had primer. Garbage paint will never use again.
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Review
#400421 Review #400421 is a subjective opinion of poster.
Loss
$70

Lowes in Columbia, South Carolina - Price Matching, what a joke and lie!

Update by user Apr 15, 2013

The manager contacted me yesterday and did an outstanding job resolving this issue! Thanks Lowe's!

Original review posted by user Apr 12, 2013

I found a 10x10 building at Home Depot for $699. When I asked about my store, which is on Platt Springs Road in Red Bank Sc., I was told that if it's not the exact same name brand, they would not honor that price! We have spent thousands of dollars in this store throughout the years, but we are done now. I call the corporate number and then got a call from the same manager at the store that blew me off earlier. Why would anyone want to talk to the same person who was too busy to talk to me at the store, and passed me off to his assistant? I will use Home Depot for supplies from now on and Harbor Freight for tools. The price match is even printed on every receipt, but is not even whole in the policy! Avoid store number 2967 unless you want to be lied to and dismissed easily!
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13 comments
Anonymous
#890995

Lowes LIE about price match!!!! I will never shop there!!!

SJ store....

LadyScot
#651704

You clearly do not understand what price match is. How can you think it is required to give you a price of an item that is not the same item?

Price match means match the SAME item, not one that looks like another.

One brand can be much less expensive than another, and for you to think you can get the expensive one for the generic price simply because the size is the same is not only ***, you are demanding that they allow you to steal. If you see a brand X for 1.99 and insist on getting brand Y that costs 20.99 for the 1.99, common sense should tell you they are not the same, and to give you the 1.99 is NOT price matching.

The manager that called you and gave in should be fired for not following the policy, and the corporate representative who insisted the manager give in should also be fired.

Anonymous
#637563

It's only if it's the same exact product. Oy, people. Walmart pissed me off but I still go back.

Anonymous
#637443

We price match no matter what the name brand is. If it's a 42 inch mower with a B&S motor, that's all that matters.

If the shed has double doors and is 10x10, we price match, and we take a lot of business from Lowe's! That's how matching works!

Anonymous
#637969
@manager of competition

That is not how matching works. If your company price matches on stuff that is not exactly identical your losing a lot of money.

No way in *** is it smart business to price match a 42 inch mower to another 42 inch mower that is made by another company; there can be hundreds to thousands of dollars in price difference based on the brand even if they each have a briggs and stratton motor. It would be like matching a Ford 150 to a Ram 1500 because it had the same motor in it, just down right dumb.....

Anonymous
#637421

I work for a competitor of Lowes and the only way an item will ever be price matched is if it's the exact same item. This includes; brand name, model number and if as long the store in question is not out of stock of the item.....

You honestly have nothing to be angry about. If stores price matched just because it was similar they would lose tons of money.

Anonymous
#637438
@Heartless

Sounds like an employee of Lowe's! The whole idea behind price matching is to force competitive pricing, and the name brand, ECT does not matter. Car dealerships match all the time!

Anonymous
#637975
@Anonymous

I don't work for Lowes, I work for Menards look it up if you don't know it. And that's not how price matching works.

It has to be exact brand and model in order for my store to do a price match on it and it most be in stock at the store we are price matching it from.

All our major competition runs their price match this way; that includes Lowes and Home Depot the only two home improvement stores in the world a head of us. Menards even has the largest stores 200,000 to 250,000 square feet, the average Home Depot is only 100,00 square feet

scharphg1
#651411
@Heartless

Heartless, it's "ahead of us", "a head" is what you clean on your job at Menards. Do you get paid to mock anyone who posts something about Menards? Or are you just a troll?

Anonymous
#681294
@Anonymous

The name brand and manufacturer do matter...apples to apples ...good luck shopping. Lol ,)

Anonymous
#636948

How can you expect the to match price based only on size? The weight and type of materials used vary from one brand to the next.

If Home Depot is your store now go in and look at doors for an example. You can find 36" exterior doors for under $200 or over $1000. A $200 door will be a steel door without a window.

It's easy to spend over $1000 for a fiberglass prefinished door with ornate glass. Yes both are 36" doors but they aren't going to give you the fiberglass door for the steel door price just because they are the same size.

Anonymous
#636908

It has to be an exact match item. You can not price match a "Cadillac to a Yugo".

Anonymous
#637436
@Oh Boy!

Nope, but you can price match a Ford to a Chevy

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Review
#400152 Review #400152 is a subjective opinion of poster.
Loss
$700

Lowes in Oak Grove, Missouri - A *** way to greet customers....

Lowes - A *** way to greet customers....
Lowes - A *** way to greet customers....
We entered the local Lowe's store around 8:30 pm on 4-9-13 - and the first thing we were greeted by was a pallet of lawn care materials sitting about 6 feet from the door - and the plastic on the bags was covered with bird droppings. It was so disgusting - and right there for anyone to see and smell. Also low enough to the ground for a child to touch ! Totally unsanitary in a store that usually prides itself on having a clean environment. We shopped for about 15 minutes and then started to leave. I noticed that nothing had been done with this disgusting sight - and asked to see the manager. Unfortunately I did not get his name. I expressed my concern and he indicated they would be unloading the pallet soon - and that the droppings were there because the pallets are stored outside. I assured him I understood this - but found this to be a very despicable way to be greeted at their store. Please see attached pictures -
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7 comments
Anonymous
#639662

Epic fail for you and your picture...nice one...move on

Anonymous
#637638

Why would u shop there if ur afraid of a little nature? I like the fact that my lowes has little wild birds flying around in there, they obviously like it in there because they could fly away if they wanted to.

I ecspecially like that lowes doesn't poison them or something to get rid of them. As for kids touching it, I'm sure kids have touched worse.

Also you said u were there for 15 minutes and it was still there so u called the manager over there. If u would leave them alone maybe they could get it put up instead of wasting their time listening to ur bs.

handy37
#637622

I have had some bad experiences at a lot of places. I have to say that, I was at Lowe's in Smithfield this weekend, during the crazy rush.

They don't have a greeter there often, but the one they had was supper cute and full of personality. Maybe Lowe's is actually starting to hire employees who like people, and what they do!

That's a step in the right direction.

Anonymous
#637568

Sucks for the person who has to unpack all of that. Did you ever think of that person?

That pallet looks like it's parked next to the outside garden door, right where it needs to be. Did you have your panties in a bunch before you went there to actually complain about that.

As far as kids, well, that's not you problem, it's the parenting. I've taught my son not to touch ***, besides that, he stays in a cart because he doesn't need to be running around terrorizing the associates.

Anonymous
#635705

I work for a competitor of Lowes and this is very common on all our items because like Lowes we store them OUTSIDE. So it's okay for employees to have to deal with this on a daily basis, but you have to see it and it's the end of the world...

You should consider this perhaps you've bought an item before with birdshlt all over it and didnt even know it. Every year I have to clean off our Snowblowers that are covered in Birdshlt from being stored during the summer.

Anonymous
#635584

Thank you for giving me the laugh of the day. Why did you not take a paper topwel and clean off the offensive debris.

Oh wait, I know .

You were too upset! :grin :grin :grin :grin :grin :grin :grin

Anonymous
#635540

the next time a delivery is made at your place, we'll take a picture of the bird dropping on your vehicle. the driveway too how about that?

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Review
#399530 Review #399530 is a subjective opinion of poster.