Anonymous
map-marker Ackerman, Mississippi

Lowes Countertop Installation Review

I recently had my countertops replaced by Lowes, Biggest mistake of my life. The man didnt measure correctly so a couple of hour job turned into a month. They rescheduled atleast 4/5 times. Its finally finished amd still not right, drawers wont open, cabinets are falling apart. This is a mess.
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Reason of review:
Bad quality
Anonymous
map-marker Saint Paul, Minnesota

Lowes Customer Care Review

Horrible customer service in the garden department at the Plano Riad store in Ruchardson, TX. Waited for over 15 minutes for Jose to respond to page from checker then got a shrug and we may be out answer response for an item featured in the weekend flyer.
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Reason of review:
Poor customer service
Janaki Qgs
map-marker Springfield, Massachusetts

NEVER ORDER FROM Springfield MA,LOWES

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Im doing my bathroom renovation and ordered on 24 March 2016 from Lowes the following items, shower base, shower doors and shower head. The expected arrival of the items are on April 08, I received message on April 04 that shower base is available. I went to Springfield Lowes but they cant find the shower base, As per Assistant Store Manager the item is sold to somebody. He reorder the shower tub and he convince us to order more items from their store. We ordered Jacuzzi whirpool bath tub and inline heaters with expected date of 16 April 2016. Received bath tub and inline heater last 14 April but not the shower base and shower door. Today 18 Apr l received a call from Lowes that items are available, but when we went to Lowes the shower base still not available. Never order from lowes!!!!
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Loss:
$3000
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Anonymous
map-marker Manchester Township, New Jersey

Customer Service Has No Clue!

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I ordered item 50186, sheet metal online. I questioned the gauge (thickness) of the sheet and was told is was 22 gauge and the order would be ready for pick soon and just to get there before 10PM as that is when the store closes. I got to the store at 9:10PM and found that they close at 9PM and even though the MAY be ready for pick up, I can't as the store is closed. I also found that the sheet was not 22 gauge, but much thinner 30 gauge. Needless to say, I was so annoyed with all the incorrect information from Lowes that the next day I went to HD to get the sheet.
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Reason of review:
Poor customer service
Anonymous
map-marker Buffalo, New York

Lowes Delivery Service Review

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Bought some outdoor furniture. Supposed to be delivered on a Sunday morning. They showed up around 2:00 with half the order. We paid extra to have the furniture assembled. Came unassembled.
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Reason of review:
Not as described/ advertised
Delores Klisiak

"LOWES SYNCHRONY GE "BRAIN CRISES SURGEONS NEEDED FOR BRAIN DEAD CORPORATIONS & COMPANIES"

LOWES SYNCHRONY GE BRAIN CRISES SURGEONS NEEDED FOR BRAIN DEAD CORPORATIONS & COMPANIES
LOWES SYNCHRONY GE BRAIN CRISES SURGEONS NEEDED FOR BRAIN DEAD CORPORATIONS & COMPANIES - Image 2
I believe the reason that pay pal, EBAY & GE Capital now Synchrony Bank do this is that they want to really frustrate the customer stone wall them make up excuses to the point the customer just gives up. This is how they make lots of those “Illegal Billions”! If you go online you will also find that “The Big Four” & Pay Pal along with EBAY are trying to get “Class Action Lawsuits” Banned imagine that! Gee I wonder why? You can also see the “F” rating the BBB has given Kiana Wear along with what people that have also not received there items purchased have to say about this company & they are still doing business on the website! This is on the companies Facebook page & Pay Pal has been informed yet nothing has changed! They get to keep that money you paid them for as long as they can get away with it so that THEY make the interest NOT YOU! Holding monies is also another way they make their "Billions" in interest which you the customer should be getting. The BBB is not associated with any state or federal agency they are a business. If the company pays them for ratings then they get “A’s” no matter what. But if you don’t pay the BBB you get “F’s”. You can go online & find this out. The method of math that “The Big Four” use came from the seventh planet from the Sun in our Solar System that was named by an Ancient Greek Deity. I cannot imagine just how many “Billions” of dollars these “Crooks” have swindled & cheated people out of & they are still doing it. They even get to keep the interest on your money WTF? They have changed their name now Four Times! I really do believe that Pay Pal EBAY & “The Big Four” have people that work for them that are “Brain Dead”. They have the Philippines, Asia, India, South America amongst other countries they out source to & believe it or not the United States! Who knows maybe they will outsource to "Tin Buck Two in Space"! You can go online for yourself to find out about what these "Crooks" are doing & what they want to be doing & see for yourself just how "EVIL" they really are. I really believe they came from the seventh planet in our Solar System from the Sun. You can also thank our wonderful state & federal agencies that have known about this for years that are allowing them to *** the customer out of "Billions" of dollars made "Illegally" at the expense of the customer. I have only been dealing with this since 2011 filed lots of complaints & nothing is getting done & it is almost the year 2015!
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Loss:
$5000
Anonymous
map-marker San Angelo, Texas

Lowes - Pants Review from San Angelo, Texas

Horible customer service ever in San Angelo Tx. Bought plants and they marked them down 4 days later and would not give me difference in a refund. Will never go back!!! It's Home Depot from now on!!!
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Reason of review:
Pricing issue
1 comment
Guest

It what is known as seasonal closeouts. Christmas decorations get marked down after Christmas and stores don't refund the difference either.

You are foolish if you think the policies will be different at other stores.

At then end of the season stores mark things down to get rid of them. If you want the closeout price, wait till then end of the season to make your purchase.

Anonymous
map-marker Salisbury, North Carolina

Tried to return a gift i got.

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I recently received a under ground fence for my three dogs since we were moving and had to way to contain our dogs. After talking to many people that said the fences didn't work that great i decided to take it back and just exchange for a 10 x 10 kennel. When i took it back the lady said that she couldn't take it back without a receipt because it was a high priced item. I explained to her that i got as a gift and did not have the receipt. She then said that i better call whoever gave it to me and get the receipt. I ask her what made this item a (high dollar item) and she couldn't tell me just kept saying i needed the receipt. I ask her if there were certain items that have to have a receipt did the cashiers remind customers of this? She said it wasn't Lowe's job to tell all the customers and they should have ask!! about the return policy....I kept trying to get an answer on what made this item special that i had to have a receipt only to get know where. Then a lady manager butted in and told me that they (not Lowe's) have the right to decide if they need a receipt ?? I have never been treated like this before at Lowe's and can assure it want happen again !!. I thought managers were suppose to help with the issue in this case she just made it worse. Poor Training and poor leadership leads to this. Oh and the problem with hiring individuals that shouldn't be in customer service!!
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Loss:
$300
Cons:
  • Help from employees
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

5 comments
Guest

Most stores have policies like this especially with high priced items. Why throw a temper tantrum, it won't get you anywhere. Not only that people find it funny when an adult throws a temper tantrum like some four year old when they don't get what they want.

Guest
reply icon Replying to comment of Guest-1149727

i have a better idea, be slaves to corporations and accept whatever *** they do... I hope youre not part of a union at work, because they "throw temper tantrums" too.

I hope youre not "pro police" becuase they throw "temper tantrums" when they dont get their way too. I hope you dont vote, because the political leaders throw temper tantrums too.

You see, in this country, we actually THINK. sorry...

Kaidin Cfa

That is not Lowes policy if you asked for a manager he/she would have returned it ...especially for a store credit but not for cash without a receipt. At my store I've seen them return stuff we do not even sell, Home depot items

Guest

First, you need to understand that retail stores are under no obligation to take anything back once it is sold. You were trying to return a high priced high theft item.

If in fact it was purchased, rather than stolen, someone should have a receipt.

Once you have the receipt, if there is one, return the fence. If you can't get a receipt don't expect them to give you a refund for a product that wasn't paid for.

Guest

You have to be able to provide proof of purchase to any retailer on any item regardless of how expensive it is to get a refund or exchange. That is the law.

This is to protect retailers from people that steal items and try to return them for cash or exchange for something that was too big to sneak out under there coat. Thousands of people try this scam everyday.

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Eleora Wtt
map-marker Mcminnville, Oregon

Lowes - Warranty Review from Mcminnville, Oregon

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Updated by user Mar 17, 2016

Oh last night the repair service informed me that Lowes has made 3 different files in the system. Wonder why, maybe its because they lack quality customer service training, or maybe it is an explanation of their refusal to replace the product...

Original review Mar 16, 2016
Holy heck, So we bought a Samsung cloths washer about 2 years ago. Literally 45 days after we got it, it was down. We purchased a Lowes extended plan. This machine has been broken every 3 months since the day we bought it. Average time to fix.... 20 days! So I have been without a washer for over 120 days. Has Lowes honored their warranty, nope. We have asked many times to just replace the unit. All we get is the run around. Heck I know the repair guy by name and how he likes his coffee. Even he is shocked by this. Lesson learned, Lowes is unethical, deceiving and not worth my business.
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Reason of review:
Damaged or defective
carolmutt G
map-marker Oak Ridge, Tennessee

Lowes - Pella Windows Review from Oak Ridge, Tennessee

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I ordered some double hung replacement Pella windows from Lowes on Clinton Highway in Knoxville, Tn on Oct 20, 2015. They were installed right before Thanksgiving. One of the sashes on the window had a crack in the glass. I brought this to the attention of their mill rep, Les. He told me he would order a replacement sash and put it in. He told me to give it a couple of weeks with the holidays. I called right after New Years and Les never returned my call. I talked to 2 different asst. managers who promised to look into it. They both called back and said the window was on order and i could expect it in a week or so. It is now almost February and still no window. In the meantime, i have been paying on these windows on my Lowes card. No interest, mind you, but I AM PAYING FOR SOMETHING THAT IS BROKEN!!!! Yesterday i called and talked to yet another asst manager and everyone who knew anything was in a meeting. Today, a girl from Lowes called and told my husband that it was being ordered and to give it a week or so and then the installer would put it in. They would call us to set up an appointment but the installer is real busy......REALLY???? The windows are double hung an an *** could put a sash in! Tonight i called and talked to yet another asst manager, Lowes must have more managers than Carter has little pills!! He said he would look into it. I told him that I wanted the number to corporate because i was tired of being told it was ordered. By now, i must have at least 4 sashes coming and they must be swimming from China!! I never have signed off that the job was completed but I bet the salesman has been paid!! Tomorrow i am calling corporate even though the asst manager told me it would do me no good because they would refer it back to the store level. DOES ANYONE AT LOWES KNOW WHO IS ON FIRST?????
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Reason of review:
Bad quality
3 comments
Guest

The issue had finally been resolved! :-)

Guest

Lowe's salesman are not on commission and have not been for quite some time now so you should learn to Google things before just spewing misinformation.

Guest
reply icon Replying to comment of Guest-1107513

They may not be...I found out from him he got $125 for coming to my house..but the installers should not be paid until the kob is sigbef bu the consumer as completed. I cannot believe that an installer has waited almost 3 months eithour being paid.

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Anonymous
map-marker Healdsburg, California

Lowes Sales Representative Review

I ordered a fridge and when inquiring on date of delivery ut wasnt the day I was promised! The lady that helped me wash Sherrie!! What kind of service is that leaving a pregnant lady with hot water in the summer time without a fridge!!! Had i known how bad their service was I would have gone elsewhere!
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Reason of review:
Poor customer service
Anonymous
map-marker Terre Haute, Indiana

Faulty Installation

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I had a custom patio door installed seven years ago by Lowes. I thought everything was ok with the door until a gust of wind pushed the door- frame and all- into my kitchen. I have video on my phone showing the door was never secured to the house! No nails or screws were holding the door in! The only thing holding the door in place was the trim on the exterior and the interior of the house. I went to Lowes to complain and was brushed off by the store manager. I sent in a sales receipt (which was very faded since they used disappearing ink in their registers), and even showed the store managers the video and they would not do anything about it. As a result, my floor (which I just had installed two years ago) around the door is damaged due to all of the water that poured in when the door blew in. Lowes would not do anything. The whole issue would have been avoided if the door had been properly installed. Will not purchase anything from Lowes ever again!
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Loss:
$3000
Reason of review:
Damaged or defective

Preferred solution: Full refund

1 comment
ramjet

Seven years ago and you're complaining now? Good luck.

Anonymous
map-marker Jackson, New Jersey

Cali Bamboo Flooring

I purchased Cali Bamboo Flooring in May 2015. When the installer came, he told me that the moisture level in the floor was to high and that I needed to have the floor sealed. It cost nearly an additional $1000.00 to seal the concrete floor. I had the floor sealed by the installers and they proceeded to install the wood flooring. After 6 months all of the wood boards are cupping and Lowes is refusing to make good for the floors. I would never recommend them for anything as they do not stand by their products.
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Reason of review:
Bad quality
Anella Qlb
map-marker Edmonton, Alberta

Poor customer service at Lowes West Edmonton

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I ordered some items online for in-store pickup on March 21, 2016. Although the website clearly indicated all items were in stock at the West Edmonton store they were not. Lowe's was unwilling to ship the missing items to the West store even though my order was accepted online. I explained that I am a senior with disabilities and that I ordered online for pickup at the store for convenience sake. But Lowe's declined to assist in any way in honouring the sales agreement. For those contemplating ordering online, expect major problems with inventory control - they say they have it, but don't. Lowe's is very good at making excuse instead of making things right. One star is generous for the level of customer service I received. For honest dealing, try another business. Not Recommended.
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Loss:
$100
Cons:
  • Poor service - did not honour sales agreement
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Somerville, Tennessee

Lowes Bathroom Remodeling Review from Somerville, Tennessee

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I like the other customers contracted a bathroom improvement from Lowe's. The date this project started was in January 2016 and April was the finishing date. Well it is May 2 and my bathroom has mixed matched cabinet doors and fronts despite the fact I payed for custom built cabinets. Shower and tub plumbing is still not complete. Glass shower is not installed and something as simple as painting has not yet been done. I don't know when this project will be finished but to any and everyone who is considering using Lowe's for anything except buying plants and pest control, my advice is do yourself a favor and go somewhere else. Don't fall for the scam that you have 48 months to pay for it because it will be 48 months before they finish the job....if you are lucky.
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Reason of review:
Order processing issue
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