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Lowes in Northwood, New Hampshire - Lowe's, worst customer service EVER

I shop online frequently and Lowes.com is by far the worst company I've ever dealt with. I've shopped in store frequently, and after my experience dealing with them online I will NEVER shop at Lowes again, online or in store. I ordered a large clock, it was damaged in transit and sent back to the shipper. They never notified me. I had to call them after a couple days to find out what happened, at which time I was told by the store it was shipped from the clock was damaged, they had no others in inventory, would never have any more, and they were going to refund me. After 3 calls to customer care I learned otherwise, they located another clock in a local store, but they couldn't send it to me without me having to buy it a 2nd time, since it was now coming from another store.. So I paid for the item they damaged twice, had to pick it up myself, and they said they would refund the first. After another 4 days I was still not refunded, I emailed customer care.. No response. I called and was told they refunded it to my discover card. I told them I don't have a discover card, so they had to look into it and get back to me. They did not get back to me. It took another email (not answered) and 3 more phone calls before someone finally was able to tell me the card I purchased it on and claim they have NOW refunded it. I am yet to see that refund, and am not holding my breath. Through all of this, with 2 unanswered emails to customer care, and 6 phone calls (all initiated by me, because they will never call you) not once has anyone felt an apology was necessary.
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Review
#363751 Review #363751 is a subjective opinion of poster.
Loss
$50

Lowes - wrong paint

I wanted to paint my garage doors and Lowes advised and sold the wrong paint so the paint peeled off. I paid the painter $20 an hour to paint the doors and now I have to pay him $20 an hour to remove the paint and then re-paint with the correct paint. I hate the fact that the so called expert paint guy at Lowes sells me the wrong paint and now I must suffer the humiliation of having two garage doors that look terrible until I can strip the wrong paint and re-paint. I complained to Lowes with no response or apology.
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3 comments
Anonymous
#582015

Your painter isn't a painter because he should know the products he is using as well as the application process.

Anonymous
#577731

First of all, I paint for a living and charge more than $20 an hour. I get my paint from numerous paint retailers and I have to say Lowes is one of my favorite places.

There Valspar and Olympic paints are superb. The main thing when painting is the prep. If your painter did not prep correctly than of couse your paint will peel. But what do you expect from someone you probley picked up from outside there parking lot.

Even with *** paint if the prep is done right it will not peel for a few months. I can't believe they diden't try to make things right even if it was your fault. I found out that the employees get bonuses for excellent customer service. They're one of the few places still around that go by the old statment,"The Customer is always right".

Even when there wrong. So I strongly suggest next time hire a Professional Painter and stop being so cheap!

Anonymous
#577140

You say you hired a "painter" to paint the doors. Your first problem is you didn't hire a professional painter.

If you had he would have charged more than $20.00 an hour.

He also would have known if the paint you gave him was the proper paint to use on the doosr. Do you even know that he prepared the doors properly and the paint didn't peel off because of the lack of preparation?

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Review
#363745 Review #363745 is a subjective opinion of poster.

Lowes in Somerset, Kentucky - Lowe's Building Incompetence Together

Saturday November 24th 2012, my 30" Frigidaire Range failed, at 8:00 AM, it was 10 years old and was in need of replacement anyway. I visited my local Lowe's in Corbin, Kentucky to purchase a new range. Problem #1: 30 minute wait before any customer service rep acknowledged our presence. Problem #2: The CSR who showed up, could not actually enter our order into the computer without assistance from a CSR in another department. Problem #3: Asked and was told on three separate instances that it would be delivered and installed on Tuesday or Wednesday November 27th or 28th, and that they would call before delivery. Problem #4: No mention of buying an installation "kit", which is required if they install the range. Problem #5: Was asked during check out, if I wanted an extended warranty coverage plan, which I declined, was asked if this was to be delivered, which I restated that it did need to be delivered, as it would not fit in my car. Problem #6: Stopped by Lowe's this afternoon to check the status on my Range. Was told it was sold to me as a "carry-away", and wasn't scheduled for delivery. Problem #7: Was told the range had to be ordered, and would not arrive in the store until November 29th. Problem #8: Was told that the earliest it could be delivered was Friday November 30th, while both my wife and I will be working. Problem #9: Was informed that I was not charged for an "installation kit", and that the installer would not be able to reuse my existing connection cable to install the new range. I refused to buy a new cord, and declined their installation service. I run a retail business, and if I were to allow this level of incompetence among my employees it would quickly put me out of business. I'm not saying I never have any problems with unsatisfied customers, however, all of my employees are capable of providing a level of customer service that causes even my unsatisfied customers to leave happy, and return. My expectations of these "big box" stores are not excessively high, but this is not the first time I've had this experience at Lowe's.
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Review
#363081 Review #363081 is a subjective opinion of poster.

Lowes Online Purchase/In Store Pick-Up

I ordered an outdoor fire pit on Cyber Monday from Lowes & selected the In-Store pick-up option. The only store left where it was available was 30 mins away. I received an Order Processed & item ready in 20 mins email after my purchase. I used my lunch hour to go pick it up today & was told that they did not have it in stock & someone should have called me. I'm irate that I just wasted an hour & 30 miles of gas. I'll never buy from them again. Their loss since I am in process of renovating my house!
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Review
#363035 Review #363035 is a subjective opinion of poster.
Loss
$40

Lowes food loss

I have been dealing with Lowes for over 1 year just to get the refrigerator replaced and get my food losses I have had them replace three of the same refrigerator during the warranty period. It is now a year and a half and they have tried everything in their power not to pay us what they owe. I have all my receipts and all of the correspondence with them over the time. It has taken two Better Business Bureau complaints to get them off of their arses just to do what is right. So no matter what keep all your paperwork file a BBB complaint in North Carolina online and make them give you what they owe you. They want to make it hard so you will not file and then they keep their money or should I say your money. If you file it in North Carolina the executive staff will get involved. I hope this helps. DON'T GIVE UP MAKE THEM HONOR THEIR WARRANTIES!
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2 comments
Anonymous
#576272

Warranties come from manufacturers, not retail stores.

Anonymous
#628438
@Anonymous

give it up! It says right on the warrantee for a refrigerator from Lowe's that it covers the cost of damaged food! If you don't know what your talking about, don't talk about it!!!!

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Review
#362748 Review #362748 is a subjective opinion of poster.
Loss
$1794

Lowes in Houston, Texas - Bad Combo

Purchased a stove and above stove microwave, microwave handled twice now has melted due to heat from stove, store basically told me to sue them. Seems Lowes is not in any way expert in any thing and expects customers to be expert. They recommended, sold and installed combo of stove and microwave and found out they were wrong to do so with that high of BTU on front right burner. So instead of offering to help a customer and keep a customer they would rather lose a customer and a possible law suit, wonder if lowes is going broke and does not care any more. Shades of Enron
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Review
#362592 Review #362592 is a subjective opinion of poster.
I like others could not find the Lowes survey; so I went to Lowes.com official website and under the search column I typed in survey. This will take you right to the survey and answer all prompts. Just to let others in the know. Answer all questions for the survey; all...
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Review
#362304 Review #362304 is a subjective opinion of poster.

Lowes did not get table as manager stated.

On November 18, 10:40am I ordered and paid for an 8 ft Rectangle Folding table #179826 at Lowes in LosLunas, NM. Was told table would be transfered from Albuquerque Store on Paseo Del Norte. After speaking to two associates and the manager, SAL , for a total of three times I HAVE NOT YET RECEIVED THE TABLE. SAL THE MANAGER WAS GOING TO CHECK ON TABLE AND ADVISE ME WHEN TABLE WOULD BE AVAILABLE. AS OF THIS DATE AND TIME NO PHONE CALL. SOMETHING NEEDS TO BE DONE AT THE LOS LUNAS STORE AS TO CUSTOMER SATISFACTION. NEED A RESPONSE
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1 comment
Anonymous
#601062

Consumers have no idea how many people we interact with everyday as retail workers. They have this false sense that they are the only ones that we have to help, and in all reality, the phone really is the most annoying thing for us.

Don't call me, come in and talk to me.

Get in line with everyone else and I will give you the undivided attention you deserve. If you call me and expect me to get back to you with the 500 other people I talk to and deal with in a day, the chance is 50/50.

Review
#361819 Review #361819 is a subjective opinion of poster.

Lowes has got lazy and mean

i called Lowe's and got some drywall and lumber delivered and they said that they would put it in the garage and it would be late in the afternoon. we came home today and the drive way was full of drywall and lumber well about 3 years it would not be a problem but now i can't walk . i called Lowe's and ask them to move it for me and the store give me the stick so now they are picking it back up. how can any one do a cripple man that way. home depot here i came because i think Lowe's hates people in wheelchairs
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2 comments
Anonymous
#605567

Why would you not be home for such a large Delivery? I would be there just to make sure everything was on site or at least have someone I know to supervise.

Anonymous
#573020

You were not home when the delivery was made. Was the garage unlocked so they could get in?

It doesn't seem quite right that they would agree to put it in the garage which is no more work than putting it in the driveway and not do it unless they couldn't get in the garage. It's always a good idea to be home when you have a delivery made to assure it is correct/

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Review
#361797 Review #361797 is a subjective opinion of poster.
Loss
$2000
I bought a French door shower from Lowe's and it was installed last Dec. 25, the installer hacked it to pieces with rough edges, uneven doors and I could put my hand under the doors. Lowe's ordered me a traditional shower door, that one popped when opening the door...
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1 comment
RetailCop
#571243

You realize that humans work for Lowe's, right? Nobody is perfect.

Grow up! Have you called to see if the installer could come back out??

Probably not. I'm just doing my job, protecting and serving retail associates.

Review
#360037 Review #360037 is a subjective opinion of poster.