Lowes Reviews and Complaints
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Lowes - Online order - double charged credit card
My husband and I tried to place an online order using my husband's visa. When we submitted the order on lowes.ca we received a message that the card was declined. We found that odd as there was enough credit limit to accept the transaction. We thought that maybe we had entered the card # incorrectly so we tried again. We received another decline message. At this point we used by credit card and the transaction went through and we received an order number. But then to our surprise we find that Lowes had processed the "declined" amount on my husband's credit card after all but had not sent us an order number for this transaction. Without an order number Lowes instore and customer service say they cannot do anything. And Visa won't do anything as they say its Lowes fault. At this point we have paid $2300 twice and have already spent hours instore and on the phone trying to get this resolved. We are faced with the prospect of spending more time to get our money back but now I read that this happened to others as well. And Lowes is not doing anything to fix their system? Shame on them and I am going to make a big stink of this!
Lowes in Kokomo, Indiana - Rude managers
After having several issues with customer service at Kokomo, IN store was directed to managers on two occasions to resolve my issue. The first time I was directed to an Assistant manager (Jim) when I mentioned I do a lot of business with the store he looked at me as if I was lying and wanted to look my name up in the computer after verifying that I did indeed shop there he did the best he could to resolve the issue but was still very rude in the process. On a second occasion I had an issue with a return and this time was directed to the STORE MANAGER (Jeff) who was even more disrespectful and rude than the assistant manager I had dealt with previously. This is not acceptable in a customer service oriented business and I refuse to shop at this location. My business will go to another Lowes store or Menards here in town. The worst part is when attempting to complain to Lowes corporate the people on the phone were just as rude!
Reason of review
Poor customer service
Lowes in Columbus, Ohio - Where do I even start?
My first issue happened when I bought a can of black paint for an exterior door. I asked for it to be mixed black. He said he had to have a color swatch for it. It's black dude. You add black. Anyways, I bought it, sent it out to my contractors and they didn't use it because it looked purple. I brought it back and calmly asked for it to be remixed because it wasn't black. He promptly continued to tell me that they don't refund tinted paint. I said I didn't want a refund, I wanted my paint to be black like I asked the first time. He put a small dab on a piece of cardboard and dried it. He then showed it to me and said this is definitely black. Frustrated, I leave and go ahead and paint the door against my better judgement. It turned out to be blue. Next day, I go in to return some stuff that we didn't use on jobs. I walk up to the return desk and the lady asks if anybody saw me come in. How am I supposed to know? She continues to act suspicious and asks if I have a receipt. No I have a mylowes card I say. She puts the phone number in and says none of the stuff is on there and they won't return it without a receipt. Later I find out its because the cashiers have been using the wrong screen to enter the mylowes information. So now I have a bunch of stuff I can't return because I was told my stuff would be on a mylowes card and it's not. And just today I went to walk through a house that is supposed to be finished by Friday (2 days) and the walls are the wrong color because they sent me the wrong paint. My guys painted the entire house the wrong color. So now I have to waste more money and time fixing this problem that shouldn't have happened in the first place. AND I used to work at Lowes, so I know that getting things right isn't that difficult if people would actually do their jobs right. Needless to say, I am a bit frustrated with Lowes and am considering taking my business elsewhere.
Lowes in Dallas, Texas - HOW DARE YOU SELL A DOORMAT THAT LOOKS LIKE THE AMERICAN FLAG
The Veterans have a right to be upset by the selling of this Doormat that resembles the American Flag. Even if it is not an exactly like our Flag, it still has enough design elements to be recognized as made to look like our Flag. This is disrestful of the Flag of this country and all the veterans who have fought for our freedoms. My Dad was a World War I Vet; my Brother....War War 11, and his son, Viet Nam. I will no longer shop at Lowes. I have already boycotted Home Depot because of their stand for the homosexuals; now I will boycott Lowes for their desrespect of our Flag.
Lowes - Lowe's Stanley CH7 Chipper
Like many others, I also bought a Stanely CH7 based on the "electric start" When I couldn't find it in the manual I was told that it "must be an electric assisted state and that I would see the difference" of course if I added gas or oil then it could not be returned. now that Lowe's has finally admitted that they "made a misstatement" i.e. falsely described it , they will not stand behind their "mistake" To bad, So sad" your stuck with it. The lesson my friends and family learned is never to buy a big ticket item from Lowe's. I'm not surprised that CNN reported: "A day after Home Depot (HD) delivered earnings and revenue that were much better than forecasts and raised its guidance, Lowe's (LOW) reported a weaker-than-expected quarterly profit for the first-quarter on declining sales"
Lowes in Cordele, Georgia - Warranty! HA HA
I purchased a troy-bilt riding lawn mower last July (2012) for about $1200. Since then, I've put less than 20 hours of use on this machine; from the time it was purchased until winter (JAN 2013). We changed the oil prior to storing the mower for the winter months. After about three months of non-use other than bi-weekly starts to keep the fluids circulated we used the mower for about three hours over the last two months. Five days ago while mowing the grass, the mower suddenly stopped. After re-starting and releasing the brake the mower stopped again. I researched the problem and determined that the issue was related to a faulty or disconnected "safety" switch. Upon calling the Lowes service line (1-888-77LOWES) I was informed that my so called warranty did cover this issue and I would have to pay Lowes a pickup and delivery fee and have to wait 7-10 work days after Lowes shipped off the mower for repairs, for a part that shouldn't have malfunctioned in the first place. After paying over a thousand dollars shouldn't I have a reasonable expectation of quality? Considering the hours that I've put on the mower, am I not still in the break in period? Ironically, the last thing I would expect to happen is the mower BREAK during this time. Not very funny! And to add insult to injury Lowes expects me to pay to have the mower picked up and dropped off and to wait at least two more weeks if I want cut my grass. Isn't that why I gave Lowes well over a THOUSAND dollars in the first place? My family has been loyal customers of LOWES for well over twenty years but not after this. Our money will be better spent patronizing businesses that sell quality parts and services and stand behind the equipment they sell. Unfortunately, LOWES doesn't believe in this philosophy. I will have a local dealer pick up, service/repair, and drop off this defective mower and pay fifty dollars for this to be done in 48 hours. But, I will never spend another penny at Lowes!
Lowes Delivery Service
Lowes in Milford, Connecticut - Horrible Delivery Response Time
I have only purchased products twice from Lowes and I should have known from my first experience to never do it again but I gave them the benefit of the doubt. Wont happen again. The first time I ordered to the store a mirror. I got an email confirmation stating the product arrived instore and was ready for pick-up. I drove 35 min to the store and they explained it wasnt actually there. This was after waiting 30 min for them to "find it". Told me they could order another but would take a week. After a week they told me another week. I cancelled my order at that point. On to my second experience. Ordered a light online to my house. Told me 2 weeks for delivery. Product never showed up. Then when I called them to find out where my product was I had to sit on hold for 15 min. Will NEVER shop here again
Lowes Sells Junk
Over the years, Lowes has driven out our old home improvement store out of business. Here are some of the things that I've purchased at Lowes and what my experiences have been. Built a deck. Purchased most of the lumber from a local lumber company. Finished on a Sunday and purchased remaining wood at Lowes. Lowes lumber was the ONLY lumber (pressure treated) to warp on my deck. And I mean drastic warping. Purchased a rj45/rj11 crimper for work. Used it very little. About the 3rd or 4th time I used it, it would no longer crimp properly. Purchased a vanity at Lowes. The faucet barely lasted a year until it started leaking. When I tried to find the replacement parts to fix the faucet, finding an associate in the store was like trying to find Jimmy Hoffa. Nobody seemed to know how to order the replacement part even after I supplied the model numbers and receipt. Ended up purchasing another full faucet (NOT AT LOWES). Purchased two electric baseboard heaters at Lowes. Purchased the thermostats for these at Lowes. Connected them and the one of the thermostats would not shut off. The baseboard heater heated to a dangerously high temperature! They did replace it, but it was a great inconvenience for me. Purchased a stove and dishwasher from Lowes. The stove's packing film would not come off easily. They said it was probably "baked" on. They had to bring a new stove. The dishwasher would not clean the dishes properly. They replaced the dishwasher and it did the same thing. Had them back several times to try to remedy the problem. Finally, I had to call my own plumber in who immediately found that the dishwasher was not connected properly by the "Lowes recommended installer". I brought all these issues up with Lowes corporate office and they offered me a 10% off coupon for my next purchase at Lowes. I informed them not to bother because I will NEVER walk into another Lowes store again. They are the Walmart of home improvement. Just remember, you get what you pay for!
Reason of review
Lowes in Mantua, New Jersey - Lowe's/Heartland Install NJ
I have been given the run around from Backyard Products, the install company for Heartland/Lowe's. The cancelled my original reservations and lost my second reservation. This was all after I already destroyed previous shed and valuables are on the lawn. Had to call Lowe's and Backyard Products many times before given a straight answer. They told me the third time they would arrive by one, it is now almost two in the afternoon. Do not go through the hassle of this. Go through a contractor. This shed better be worth all of this. Hopefully, Lowe's will compensate me for this issue.
Just about every order I have placed with them has been screwed up in some way shape or form. Charging my for an ac unit that I ordered online but the refund takes days to get on an item they don't even have! That's bull! Then when I call the store they are rude and don't really help me. They tell me to get it form annother store! Isn't this co a chain??? I shouldn't have to do that. Why would I purchase another 500 dollar unit when you haven't refunded me for the first one. A toliet I ordered in store took 3 months to come in and they claimed it would be much much less. THey have waisted a lot of my time and energy!!! Back when I bought my house I called to check on my order of a dishwasher.... loe an behold--- they ordered me a spa tub instead. WTF??? Three different times they failed to give my all my items at check out and I had to go back for them!!! Get your act together lowes!!!
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