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Lowes in Willow Spring, North Carolina - Floor install screwup

Summurized Lowes 767 of Fayeeteville nc installed a floor in 2010, hired the contractor job was done wrong. redone in 2010. in 2013 it was discovered the contractor did not do what was specified in contract due to another floor issue were the laminate had to be removed. Lowes has refused to accept his responsibility. will not cover my claim they stae 1 year one installation for a warrenty. but if you cannot see the work? how do you know it was done wrong. I have had and installor check this. This current install is botched. i cannot repair what neede to be done. Lowes has bounced me around and only returned one call. That was to tell me it is my problem not theres. FGodd customer care after I have spent almost thrity to forty grand at this store.
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Review
#393970 Review #393970 is a subjective opinion of poster.
Loss
$1626
Tags
  • Accept
  • The Work

Lowes - Faulty installation

Lowes - Faulty installation

Update by user Mar 19, 2013

Getting close to 14K, my insurance company is suing. It was determined by my HOI that the loss was due to faulty installation.

The Lowe's investigator said that "nuts" have a habit of loosening up! Really?! Wow, my previous 9 year dishwasher, another 4 year, 2 others in my apartments, NEVER loosened up, nor has my fridge, washing machine and let alone any of my cars.

Lowe's investigator = ***! I guess we better start checking our "nuts, bolts, screws" more often otherwise you'll lose your kitchen too.

Update by user Mar 18, 2013

I stand corrected on monetary loss, now we're up to 12,359.05 not including the take out food and a a couple of other things.

Original review posted by user Mar 17, 2013

I hired Lowe's installer to install our dishwasher, the installer didn't tighten the nut to the dishwasher and it resulted us losing our kitchen,dining room wall and carpet. This was a slow drip that dripped for some time, dripping underneath and towards the dining room and outer wall/stucco. The lower cabinets were all destroyed on top of mold under the cabinets and outer walls. We had to have mold remediation to remove the mold, remove walls and flooring. Lowe's senior staff in customer service will not speak to us, won't return our calls and have blocked our entire family from posting on Facebook because we were pictures on their Facebook page. Lowe's doesn't like opposition so they we shut you up by blocking you.
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5 comments
Anonymous
#950684

I will start by saying that it sucks that the connection line dripped after installation. However for a slow drip to cause over 12k in damage I have to wonder how long you let it go after you discovered it.Long enough to get a new kitchen apparently! The connection lines on most dishwashers are toward the front so if it was dripping surely some water had to be coming out from under it that should have made you stop and think there might be a leak.

sattriplets
#954614
@happy lowes customer

no, the water was dripping towards the wall to the outside on top of going north into my dining room. If you would have read my comments, you would have seen this:

This was a slow drip that dripped for some time, dripping underneath and towards the dining room and outer wall/stucco.

Nice try though...

Oh, my insurance company sued and they got reimbursed. hmmmm

Anonymous
#1294159
@happy lowes customer

Happy Lowes Customer,

You are pretty obviously connected to Lowes. When professional mold litigator's and repairs contractors are employed, it would not take very long for the amount of damaged that occurred from a small leak.

If you were really a professional you would be aware of this.

This kind of thing can happen to any installer at sometime, so I would not entirely put the blame on Lowes that it happened. However I definitely do put the blame on Lowes for their handling afterwards including forcing the family to file a claim with their homeowners insurance's.

By the way, it will end up collecting from the Lowe's contractor's insurance most of the costs for repairs. Also, luckily the customers' homeowners deductible should be returned to them once this insurance reimbursement happens.

Equally, concerning is the companies like Lowes that try to control their customer opinion websites by not allowing the real negative feedback that they receive.

Anonymous
#887245

Try their subcontractors setting a roof on fire and hanging gutters cooked...

Anonymous
#885567

Maybe you should talk to a "On Your Side" reporter from your tv station. Sometimes they are able to resolve a situation like this. A company with a big Ptolemy like this does not want public attention.

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Review
#393565 Review #393565 is a subjective opinion of poster.
Loss
$7000

Lowes in Cleveland, Ohio - Brenda Watson

I bought a gas dryer on saturday 3-9-13, and was told they had to order it which was fine with me. I was told that they would deliver it on tuesday 3-11-13. On monday lowes called and said they couldn't get the dryer at that time but would get it by saturday but did not give me a time, so I called to see what time my delivery was the guy on the line told me the dryer was in the store. He didn't know anything about it being delivered and set up a time for sunday 3-17-13. What really upset me is my husband made it a point not to work today so he could be here. My husband lost a days pay because lowe's got there wires crossed, I guess they don't know what there doing.
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1 comment
Anonymous
#629744

I am so glad that you do not make mistakes.

Review
#393291 Review #393291 is a subjective opinion of poster.
Loss
$116
Tags
  • Sunday

Lowes in South Windsor, Connecticut - Customer service

Update by user Mar 15, 2013

My Grammar was bad,I was pissed,and in a hurry.I Had just returned home from this fiasco.Never mind grammar.Just stick to the issue.Lowes has a terrible hr system!Thanks Union Brother!

Update by user Mar 14, 2013

Just so you people know.i already got hired at home depot last week.start my first day of orientation this sat 3/16/2013.i wanted to test my pay options.i am so happy i did.The Home Depot Hr people were so much more professional.There is a one on one contact in interviews.TWO PEOPLE IN OFFICE YOU & INTERVIEWER!!Not this meat market lets get them thru the process so we get some numbers approach.Young people TRY Home Depot.It was good for me.Thanks Wishbone joe

Original review posted by user Mar 14, 2013

Very Poor Human Resource practices.As i waited for my first interview,a young man who just came out of the office i was about to go in, went to what i saw as his second interview.The problem was he(2nd interviewer) was grilling him with questions in front of all the rest of us (8 in all).In one big wide open room with 2 lowes employees on computers.I was just there for seasonal work,as i am 59 and retired.But for all the young peolple to put up with this was very unprofessional.Then when i got in there they started asking me all these off the wall ????s.This was Bull----!!!I was in a union fo 30 years .this is why they have unions.I wanted to expressed this to them ,but i just bit my tongue & said i was not interested in working there.Sorry youg people.i have a 19,20,22 year old .Thes people who get these jobs in HR eiher are ---holes or the forgot when they were interviewing for employment>or they come from a silver spoon.
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4 comments
Anonymous
#1063759

Terrible practice!

Anonymous
#623651

Union crybaby? If you ever worked in a Union shop, you would know what he talking about.

Yes his grammar was terrible, but I am sure he was pissed off. Joe Lowes and Heartless, you get what you deserve and Lowes is it!

Anonymous
#623579

Figures, another union crybaby who has no concept of the real world.

Anonymous
#623152

For being 59, your spelling and grammar are horrible! Nothing in your complaint is a coherent argument.

It's not understandable at all. I wouldn't hire you.

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Review
#392797 Review #392797 is a subjective opinion of poster.
Tags
  • The Wall
  • Sentence

Lowes in Terre Haute, Indiana - No Help

WHAT A JOKE LOWES IS. I went up there yesterday to get a small pluming item, waited for 25 minutes for someone to come and help me and no one showed up so i walked to the service desk and asked if someone could help me in that department, They called someone and she said someone would be right back to help me, I go back and waited for another 30 minutes and no one showed up so i bought what i thought would work, paid for it and drove all the way home to find out it didn,t work, I drove back to Lowes waited for 15 minutes to return it and decided to go to a place i passed 3 times on my way to Lowes The True Value in DuBois. I walked in and a guy asked if he could help me as soon as i walked in the door. I told him what i needed, he walked back got it for me and i was out the door in 10 minites..and it was half the price as Lowes.
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1 comment
Anonymous
#624303

Why would you wait a total of 55 minutes??? It's your fault you didn't leave after 10 minutes and hit up the other store you mentioned.

And YOU bought the wrong thing. I understand there was no one helping you, but it's your fault for just not leaving.

Review
#392769 Review #392769 is a subjective opinion of poster.

Lowes in Boston, Massachusetts - Never trust Lowe's installation

We have a garage door opener installed by Lowe's. We found the installation guy put the opener in a different position than our old one and it sounds wired after the installation. But we let the guy go since it works at least. After three weeks, the door could open only half-way since something stuck. So we went back to Lowe's for a repair since the service agreement has 1-year warranty on installation. But we were told they were not responsible for this issue since the opener is still functional (as it can open half-way). The bad installation damaged my garage door and they ask me to fix the door first then they can check the opener. That's the most ridiculing excuse I have ever seen.
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Review
#392487 Review #392487 is a subjective opinion of poster.
Loss
$300
***SCAM ALERT*** My mother69) and grandmother(96) were scammed by Lowes Longview Tx window dept/installers. They installed 13 windows in there 1958 house, and over half the windows only one lock locks. All are off center and sag on one side. Every window frame has...
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8 comments
Anonymous
#860198

It always amazes me how people blame everyone else for everything. There would have been a contract signed before this job was done.

Did anyone read it? Ask any questions? Have the salesman go over the specs thoroughly before plunking down their money? I have had numerous installations done by lowes and the salesmen have always taken the time to explain exactly what I was getting and answered any questions before I signed a contract.

I am an older woman and not construction savvy. Did they take the time to inspect the product before they installed it? Refuse any that were damaged?

If they did all of the above and explain it better than you did in your letter above, I'm sure lowes will take care of you. If you didn't, the problems belong to you.

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Review
#392152 Review #392152 is a subjective opinion of poster.
Loss
$4470

Lowes in Hot Springs, Arkansas - Wrong flooring wrecked my new home schedule completion

I paid for special order maple flooring. Lowes delivered oak & maple mixed boxes in the rain. Installer put down mixed flooring in living room before realizing it was two different kinds of wood. All had to be ripped up and started over. Now installer on another job while I sit & wait. Also supposed to have some reducers in (again special order) no one at the store knows anything about it. They also dinged my fridge when they delivered it. No quality control. The flooring manager out today. I guess I will be waiting till tomorrow to find out what is going on.
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3 comments
Anonymous
#621061

You should have hired a professional installer. First, they would have spread the flooring throughout the room to acclimate to the environment it was being laid in.

At this point a professional installer would have noticed you had 2 different kinds of wood and wouldn't have laid the floor. Mistakes happen and the wrong product can accidentally be shipped.

This error was compounded by your hiring someone who didn't know what they were doing. You need to buck up and take part of the blame for your delay.

Anonymous
#621072
@You...

I had a professional installer. His assistant started on the wood while he was working on bathrooms.

He works for lowes. The blame is not on me.

Anonymous
#655837
@Sla55

Actually the blame is on you for not inspecting what was delivered. You should have visually inspected what was delivered and made sure it was the correct items and color.

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Review
#391212 Review #391212 is a subjective opinion of poster.

Lowes in Boise, Idaho - Bait and Switch

I signed up to the hyped-up advertisements to defer payment interest free for a few months. They signed me up to an account that did not do that. They won't change the account to the correct one - claim they can't do it. That means they don't really want to honor their offer. xxxxxxxx xxxx xxxx xxxxxx xxxxxxxxxxx xxxxxxxxx x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x
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4 comments
Anonymous
#825870

Or...just a thought here...you didn't hold up your end of the bargain either. For example, what many people miss on those promotions is that you must spend X dollar amount to have no interest payments (if paid in full) for Y months.

Anonymous
#824470

At the cash register you indicate which credit program you want your purchase to go under (interest free, 5-yr), then the terms get sent to the creditor. Cashiers make mistakes a lot, only because Lowe's refuse to install a better computer system.

Lowe's uses DOS programs that are complicated to read at any computer including the cash register.

The creditor is the company you need to pursue. If the terms of the lending program was valid on the day of your purchase you should qualify.

However, if Lowe's left old marketing materials out that appeared to provide you a better deal than what was available on that date, you might want to ask an attorney.

Anonymous
#620283

could you clarify

Anonymous
#620021

Post this on their facebook page so everyone can see they're lying.

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Review
#391195 Review #391195 is a subjective opinion of poster.
Loss
$200

Lowes in Warner Robins, Georgia - Lowe's will not tell you when your order is delayed!

I ordered a matching set of furniture from Lowe's. When the set arrived, one of the items was damaged so we took it back and had them order another one. We were told it would arrive Feb. 25th. After waiting a week and a half past this due date, I called customer service. I was told that our item was back-ordered until mid-APRIL. Lowe's NEVER contacted me to tell me this, I was just left to wonder what the heck was going on! I guess we'll see if it comes in April. I will never give another cent to Lowe's.
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Review
#391192 Review #391192 is a subjective opinion of poster.
Loss
$119