Anonymous
map-marker Amarillo, Texas

Atrocious customer service

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I opened a Lowe's Accounts Receivable credit line. I've spent over two thousand dollars this past month. On Tuesday, February 16, 2016, I purchased 3 8-ft pieces of crown molding at the store in Amarillo on Coulter. One of the pieces of crown had a 45 degree angle cut on the end. I didn't think anything of it at the time. I needed 19 linear feet and the three pieces were more than I needed. Plus, the remaining pieces in the bin were nicked up and unsuitable. The crown was not going to work in my renovation project, so I took them back the next day for a refund. Because the one piece had a cut on the end, the employee at the service desk called for Ryan, the manager of millworks. Before even hearing any explanation from me, Ryan says he can't accept the piece back. No refund. He said he wouldn't put a piece of crown in that condition in the bin. Well, apparently one of his employees had done just that, despite his claim that "I would never sell a piece in that condition." His whole demeanor and tone was very gruff and unfriendly. He tells me "Show me where you got it." We walk through the store to the back and I point out the bin. He again denied that Lowe's sells crown in that condition. I ask him if he thinks I bought 3 8-ft pieces of crown, cut of half a foot of one piece, and returned them? I ask him if he thinks I'm a liar? He says "I didn't say that." On the way back to the service desk, he "graciously" says he can give me 1/2 the price back. The employee at customer service says the computer will not let him return 1/2 the price of an item. No return. I'm only out $10.06 + tax. But it's the principle that matters. This is atrocious customer service. Ryan's inability to admit the possibility that his department made a mistake and his attitude have cost you a customer. There are other stores with better customer service and more helpful employees. I will never shop Lowe's again.
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Loss:
$10
Cons:
  • Employees attitude
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Kingsport, TN

The worse Customer Service!! Did not ever do what they said they would do!!

Have never heard more untruths being spoken!!

Never shopping there again!

Anonymous
map-marker Glendale, Arizona

Lowes - Customer Care Review from Glendale, Arizona

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Went to lowes and. Bought 10 packages of tile. Two women couldn't lift these alone into our truck we asked the cashier to call someone to help us but no one came while there were workers chatting and laughing in the aisles. Home Depot here I come
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2 comments
Guest

I hate when people use their gender as a handicap, instead of them just being weak. Has nothing to do with being, what I'm sure is a lovely lady.

Guest

Why do you have a truck if you can't even lift a box of tile into it? How are you going to get the tile out of the truck and into your house when you get home?

Where will you go if Home Depot doesn't have some one standing around waiting to help you instantly when you get there?

You might be better off hiring someone to install the tile for you. They will usually pick it up at the store, bring it in your home and put it up as well.

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Anonymous
map-marker Griffin, Georgia

Lowes - Whirlpool Washing Machine Review from Griffin, Georgia

I purchased a whirlpool basic medium priced washing machines from Lowes in Griffin, Georgia about 4 years ago. I despise this product! I have been washing clothes for about 60 years and know how to treat and be respectful with a machine. This machine is inadequate in every way! It wraps clothes around the agitator, cannot spin, when it's paused to be corrected it starts the entire cycle all over again. It consumes an inordinate amount of time from the beginning to the end! There are NO worth while qualities about this product! Nothing!
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Reason of review:
Bad quality
Anonymous
map-marker Pensacola, Florida

Project Source Vertical Blinds Review

Project Source vertical blinds shipped with 24 instead of 25 blinds. Support number says your call cannot be completed at this time.
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Reason of review:
Order processing issue
Kati Yzb

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Verified Reviewer
| map-marker Port Saint Lucie, Florida

Lowes Installation Review

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Do not use Lowes for contracting services. They use horrible subs, do Not respect personal property, charge you upfront, and have a forced arbitration clause to avoid accountability. Please beware and use others.
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Reason of review:
Poor customer service
Anonymous
map-marker Downey, California

Lowes Staff Review from Downey, California

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Very bad customer service today s1501cc1 162**** I'm 71 years old my daughter is 48 As we were loading 10 15.7 pavers & 5 15.7 X 7.7 two 2 of your staff did not come and offer us help. NOT UNTIL we were almost done loading our cart. Cart was very heaving to push to cashier which again they did not offer help. I told them I also need some cinder blocks. All they said is. Tell the cashier and they will ring it too and I can walk to the other side of the store to pick them up all I have to do is show them my receipt this was my 2nd trip to lowes in the past 2 days. At one time I thought lowes had much better customer service than Home Depot. Well it looks like its back to HD Dorothy Santillan A very disappointed customer.
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Cons:
  • Help from employees
Reason of review:
Poor customer service
2 comments
Guest

You probably shouldnt of posted your full name...

We found you on FB. Black coat, and black sunglasses.

Only question I have for you, is at what point did you ask for help!?

I'm sorry, I forgot, we as your retail slaves are suppose to read your mind, and just know that you will need help.

Should they of offered... Yes.

Should you of asked...

Yes. I forgot your sin isnt as bas as ours

Guest

What are you going to do when you get home? If it is so hard to get them in a cart and to your vehicle how are you going to get them out of your vehicle and to your work area?

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Anonymous
map-marker Arlington, Texas

Exterior Door & Paint Purchase

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Lowes - Exterior Door & Paint Purchase
Lowes - Exterior Door & Paint Purchase - Image 2
Lowes - Exterior Door & Paint Purchase - Image 3
The worst experience EVER! We purchased an exterior door (primed pre-hung door). We were told to use a Duramax Exterior Semi-Gloss Tintable White Latex-Base Paint and Primer in One. When we installed the door the next day the paint was peeling off as if it was tape. We were originally told the door would be exchange, now the District Store Manager by the name of Jeremy doesn't even want to return my call. I will never shop at Lowes. Closing my account even if it hurts my credit score. I will not refer or recommend Lowe's to anyone! Not Happy at all! :|
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Reason of review:
Bad quality

Preferred solution: Exchange door and paint as originally promised.

1 comment
Guest

did you read the instructions? did you lightly sand preprimed door to recieve the next coat of piant,Was the door painted in high humithy, What was the outside temp? really why would you expect a new door when you did not follow instructions on painting the door ?

Brayon Nbs
map-marker Brooklyn, New York

Delivery is horrible

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I ordered a washer and dryer. I was told of a delivery date 2 weeks away. They confirmed delivery the night before the delivery date and gave me a window between 3 and 5 pm. At 6.30 pm on the day of the delivery, I got a message that they had a flat tire and they rescheduled delivery for the next day. The next day, I get a call at 6 am from jersey city store that the driver will be calling me at some point today to schedule the delivery. I inform them that the building does not allow deliver after 5 pm (which I had informed them earlier on many occasions). I call every 2 hrs to see what the status of my delivery is, I am told they will be contacting me shortly, this goes on till the end of the day. No delivery I had to cancel the people that I had asked to come to install the washer/dryer.Then I get an e mail that the washer/dryer has already been delivered (when it has not been delivered). Horrible people, horrible customer service and horrible delivery. Will never order from them again.
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Cons:
  • Lousy service after the sale
Reason of review:
Problem with delivery
Anonymous
map-marker Druid Hills, Georgia

Reliabilt Doors Review

oreded a speacial out swing door. seal arent correct, doors dont align, plus others items. took 2.5 weeks to get a rep out. its now 2.5 weeks and no answer about a faulty door. oh. they said 1 week.
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Reason of review:
Damaged or defective
Anonymous
map-marker Loganville, Georgia

Lowes contracts Thieves

Lowes hired a subcontractor to install carpet in my home. I left the workers alone at my home for around 1.5 to 2 hours and I returned home to find my refrigerator had been stolen. I immediately contacted the subcontractors supervisor and he stated that he does not believe his workers would steal. I filed a police report. Then I contacted Lowes and the subcontractor's business, once again and they were very unhelpful and practically refused to assist me and would not accept responsibility. They said, "Let the police complete their investigation and find your refrigerator." This is just unbelievable! I will never use their services again!!! Lowes hires AND allows criminals to work in your home!
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Reason of review:
Poor customer service
Anonymous
map-marker Saint Louis, Missouri

Wont take my money

I spent the afternoon placing an order online for delivery. It was mostly a new garage door and a little lumber I would need for that. Got to the point where I put my CC# in, and this red message tells me to contact customer service. I don't know why. I call them with the order still on the screen and the young lady makes me read all the item numbers in the list to her. We get to the point where I'm ready to give her my CC# again (this is taking all day) and she says they have to connect me to a store. Fifteen minutes on hold, then they hung up. She calls me back and apologizes for the hassle, tries to connect me again and they don't pick up again. WHAT THE **** DOES IT TAKE to place an order there? How many hours am I expected to spend trying to do this simple thing?? They say the DMV and the post office are nightmares, but I always find it's service like this that is the biggest time waster in my life.
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Reason of review:
Order processing issue
Anonymous
map-marker Doylestown, Pennsylvania

Lowes - Cashier Review from Doylestown, Pennsylvania

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My husband and I have been to your store in gun barrel city at least 6 times in a month trying to buy an outside light and 2 phone calls and we have been given run around about ordering so tonight my husband went back in to see if it was in stock...there was 1 so he went to purchase it with our debit card and your cashier wouldnt accept it because it did not have his name on it but he is a signer on our account and we have same last name and same address so i had to go back after working 14 hrs today when we got back your store was closed.This store has the rudest and the most unhelpful employees I have ever come across I would appreciate a call back from your company I believe we have been patient through all this...this also has not been first time we ve had issues with this store its every time we go in there
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Reason of review:
Order processing issue
Anonymous
map-marker Mckenna, Washington

Lowes Table Review

i ordered a counter top just cheap laminate and it will take 3 weeks now i am told i have to wait 2 more weeks. of course i know they are just lying because wilsonart is on lebanon rd and they are not in the process of moving which is their story. i wilk have to wait but wilk not buy anything lije this again there.
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Reason of review:
Order processing issue
Anonymous
map-marker Pewaukee, Wisconsin

Weber Grill Review

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Bought a grill and got free delivery. Windows was noon to 4. It is now 610pm and they just called saying they will be here in a half hour. Would have been nice for them to call at like 330 and let us know they would be 3 hrs late.
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Pros:
  • Products offered
Reason of review:
Problem with delivery
Anonymous
map-marker Corpus Christi, Texas

Dogs on leashes in a building supply operation?

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Lowes, Corpus Christi, dogs...terriers, mutts, mongers, pure bred...shoppers with dogs, all on leashes, wandering amongst other shoppers. "Other shoppers" carrying/carting paint, lumber, conduit plants...dogs running across aisles, excited, stringing six feet of "leash" across the aisle...the walkway. Seems that if this very busy, quite congested, building supply store is going to allow dogs, at least require them to be "in the shopping cart". Dragging a leash around a busy aisle of foot-traffic is asking for an accident to happen. A VERY serious accident. My shopping excursion of March 26,2016, witnessed seven dogs...again, all on leashes...other patrons gathering around ooh and aah...more aisle congestion. Gentleman with two pails of paint...impatient to get out of the store traffic is tripped up by the leash of a dog...attached to the owner's cart. BOOM! Down on his knees. Glasses sliding down the aisle, with paint buckets. Dog owner is out-the-door with poochie.
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Reason of review:
Poor customer service
5 comments
ramjet

No, dogs do not belong in stores for a multitude of reasons and I'm a dog owner.

Whether there are poorly behaved kids running around is a separate topic and has nothing to do with people dragging animals around stores. Disgusting!

Guest
reply icon Replying to comment of ramjet

How is a dog more disgusting than a sticky fingered screaming kid?

ramjet
reply icon Replying to comment of Guest-1143730

It's not more disgusting. That's not what I said.

My point is that 'out of control kids' is a separate topic and shouldn't be part of a discussion about dogs.

People who don't/can't/won't control their kids are disgusting too.

Neither one should be in a public store.

Guest

Lowes is afraid to say no to anyone but the employees.The garbage people return after two years in the yard.The shoplifting,no staffing.Customers scream at you while the Managers hide.It is not the overpaid *** in North Carolina the blame is on you.

Guest

3 cheers for a store that allows dogs to shop with their owners. As for the impatient shopper with the paint, he should watch where he is going.

He could have easily killed someone's toddler shopping with its parents.

Dogs in stores tend to be better controlled than a lot of kids and as you pointed out with 6 feet of their owner. Kids can get a lot farther than 6 feet from their parents as they run up and down the aisles.

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