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Lowes - wrong paint
I wanted to paint my garage doors and Lowes advised and sold the wrong paint so the paint peeled off. I paid the painter $20 an hour to paint the doors and now I have to pay him $20 an hour to remove the paint and then re-paint with the correct paint. I hate the fact that the so called expert paint guy at Lowes sells me the wrong paint and now I must suffer the humiliation of having two garage doors that look terrible until I can strip the wrong paint and re-paint. I complained to Lowes with no response or apology.
Lowes in Somerset, Kentucky - Lowe's Building Incompetence Together
Saturday November 24th 2012, my 30" Frigidaire Range failed, at 8:00 AM, it was 10 years old and was in need of replacement anyway. I visited my local Lowe's in Corbin, Kentucky to purchase a new range. Problem #1: 30 minute wait before any customer service rep acknowledged our presence. Problem #2: The CSR who showed up, could not actually enter our order into the computer without assistance from a CSR in another department. Problem #3: Asked and was told on three separate instances that it would be delivered and installed on Tuesday or Wednesday November 27th or 28th, and that they would call before delivery. Problem #4: No mention of buying an installation "kit", which is required if they install the range. Problem #5: Was asked during check out, if I wanted an extended warranty coverage plan, which I declined, was asked if this was to be delivered, which I restated that it did need to be delivered, as it would not fit in my car. Problem #6: Stopped by Lowe's this afternoon to check the status on my Range. Was told it was sold to me as a "carry-away", and wasn't scheduled for delivery. Problem #7: Was told the range had to be ordered, and would not arrive in the store until November 29th. Problem #8: Was told that the earliest it could be delivered was Friday November 30th, while both my wife and I will be working. Problem #9: Was informed that I was not charged for an "installation kit", and that the installer would not be able to reuse my existing connection cable to install the new range. I refused to buy a new cord, and declined their installation service. I run a retail business, and if I were to allow this level of incompetence among my employees it would quickly put me out of business. I'm not saying I never have any problems with unsatisfied customers, however, all of my employees are capable of providing a level of customer service that causes even my unsatisfied customers to leave happy, and return. My expectations of these "big box" stores are not excessively high, but this is not the first time I've had this experience at Lowe's.
Lowes Online Purchase/In Store Pick-Up
I ordered an outdoor fire pit on Cyber Monday from Lowes & selected the In-Store pick-up option. The only store left where it was available was 30 mins away. I received an Order Processed & item ready in 20 mins email after my purchase. I used my lunch hour to go pick it up today & was told that they did not have it in stock & someone should have called me. I'm irate that I just wasted an hour & 30 miles of gas. I'll never buy from them again. Their loss since I am in process of renovating my house!
Lowes food loss
I have been dealing with Lowes for over 1 year just to get the refrigerator replaced and get my food losses I have had them replace three of the same refrigerator during the warranty period. It is now a year and a half and they have tried everything in their power not to pay us what they owe. I have all my receipts and all of the correspondence with them over the time. It has taken two Better Business Bureau complaints to get them off of their arses just to do what is right. So no matter what keep all your paperwork file a BBB complaint in North Carolina online and make them give you what they owe you. They want to make it hard so you will not file and then they keep their money or should I say your money. If you file it in North Carolina the executive staff will get involved. I hope this helps. DON'T GIVE UP MAKE THEM HONOR THEIR WARRANTIES!
Lowes in Houston, Texas - Bad Combo
Purchased a stove and above stove microwave, microwave handled twice now has melted due to heat from stove, store basically told me to sue them. Seems Lowes is not in any way expert in any thing and expects customers to be expert. They recommended, sold and installed combo of stove and microwave and found out they were wrong to do so with that high of BTU on front right burner. So instead of offering to help a customer and keep a customer they would rather lose a customer and a possible law suit, wonder if lowes is going broke and does not care any more. Shades of Enron
I like others could not find the Lowes survey; so I went to Lowes.com official website and under the search column I typed in survey. This will take you right to the survey and answer all prompts. Just to let others in the know. Answer all questions for the survey; all...
Lowes did not get table as manager stated.
On November 18, 10:40am I ordered and paid for an 8 ft Rectangle Folding table #179826 at Lowes in LosLunas, NM. Was told table would be transfered from Albuquerque Store on Paseo Del Norte. After speaking to two associates and the manager, SAL , for a total of three times I HAVE NOT YET RECEIVED THE TABLE. SAL THE MANAGER WAS GOING TO CHECK ON TABLE AND ADVISE ME WHEN TABLE WOULD BE AVAILABLE. AS OF THIS DATE AND TIME NO PHONE CALL. SOMETHING NEEDS TO BE DONE AT THE LOS LUNAS STORE AS TO CUSTOMER SATISFACTION. NEED A RESPONSE
Lowes has got lazy and mean
i called Lowe's and got some drywall and lumber delivered and they said that they would put it in the garage and it would be late in the afternoon. we came home today and the drive way was full of drywall and lumber well about 3 years it would not be a problem but now i can't walk . i called Lowe's and ask them to move it for me and the store give me the stick so now they are picking it back up. how can any one do a cripple man that way. home depot here i came because i think Lowe's hates people in wheelchairs
I bought a French door shower from Lowe's and it was installed last Dec. 25, the installer hacked it to pieces with rough edges, uneven doors and I could put my hand under the doors. Lowe's ordered me a traditional shower door, that one popped when opening the door...
When I ask for my military discount at lowes the cashier has to get a supervisor to ok it. On a recent trip the cashier asked me to give her my ID card then took off to find a supervisor. Five minutes later she returned, with a long line of unhappy customers forming...
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