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Lowes in Minneapolis, Minnesota - Inappropriate installers

We ordered expensive carpet from Lowes and when installed they did a poor job and a seam in the hallway stuck out like a sore thumb. I let them know I wasn't happy with it and was told the appearance would improve over the next month. After 6 weeks I called them and said I wanted it fixed, that there had been no change. They sent someone out from the installation service who tried to fix it and he could not. So they wanted to take the carpet up and reglue it and try to stretch it to fit. We said no we want new carpeting placed. 4 weeks later they still had not ordered the replacement carpet. When they did get the carpeting in and set up another date for installation(another day off work) the original installer returned and came in our house and started screaming and hollering at my husband, saying he had a right to fix his own mistakes, and that this new carpeting was coming out of his paycheck. My husband said no you are not going to try and fix the carpet in there, you are going to replace it with the new carpeting.He got mad and went and sat in his truck for 30 minutes cooling down and on the phone. He then came back in and said he would put the new carpeting in. When done he asked my husband if they could be friends. I complained to the manager of the Coon Rapids Mn store who said he was sorry, and would get back to me. About a month later I called him again, and was told he had no idea what had been done with this person, he had handed it off to someone else to take care of. I was so angry that he felt that someone coming into our house and screaming at us wasn't important enough to handle himself. He had no idea what had transpired and felt it to unimportant to return a call to us as promised. I would never purchase another item from Lowes, no even a nail
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3 comments
Anonymous
#639013

Straight up, you are an *** for not letting the installer fix the mistake. It's cranky people like you that put small businesses, the contractors who do work for Lowes, out of business.

It only would of been fair for them to fix it.

Honestly, the installer paying for the carpet, Lowes won't, may not of paid a bill. You should be ashamed of yourself and remove yourself from the pedestal you think you should be on

Anonymous
#1177878
@ugh

Very well said..and they don't need new carpet. .streaming sometimes works as well...I can't stand people like this and hope Lowe's didn't give into them

nikalseyn
#637207

This is the problem when dealing with big box retailers instead of local stores. The local guy will do everything he can to make you happy.

The big box stores simply don't care because no one is ever held responsible. Use this a a learning experience.

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Review
#400470 Review #400470 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$300

Lowes in Port Saint Lucie, Florida - Valspar paint problems

Purchased Valspar paint with primer for the first and last time. I painted a gray/blue over a very pale yellow. The first coat after drying looked as if it had not been painted at all. The thickness of the paint seemed to disappear on the wall. It took over 3 gallons of paint to finish. I previously used Martha Stewart yellow over white and it took not ever 2 coats. Lowes put me in touch will Valspar rep. Many excuses about coverage of different colors and said a primer should have been used first even though this paint had primer. Garbage paint will never use again.
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Review
#400421 Review #400421 is a subjective opinion of poster.
Loss
$70

Lowes in Columbia, South Carolina - Price Matching, what a joke and lie!

Update by user Apr 15, 2013

The manager contacted me yesterday and did an outstanding job resolving this issue! Thanks Lowe's!

Original review posted by user Apr 12, 2013

I found a 10x10 building at Home Depot for $699. When I asked about my store, which is on Platt Springs Road in Red Bank Sc., I was told that if it's not the exact same name brand, they would not honor that price! We have spent thousands of dollars in this store throughout the years, but we are done now. I call the corporate number and then got a call from the same manager at the store that blew me off earlier. Why would anyone want to talk to the same person who was too busy to talk to me at the store, and passed me off to his assistant? I will use Home Depot for supplies from now on and Harbor Freight for tools. The price match is even printed on every receipt, but is not even whole in the policy! Avoid store number 2967 unless you want to be lied to and dismissed easily!
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13 comments
Anonymous
#890995

Lowes LIE about price match!!!! I will never shop there!!!

SJ store....

LadyScot
#651704

You clearly do not understand what price match is. How can you think it is required to give you a price of an item that is not the same item?

Price match means match the SAME item, not one that looks like another.

One brand can be much less expensive than another, and for you to think you can get the expensive one for the generic price simply because the size is the same is not only ***, you are demanding that they allow you to steal. If you see a brand X for 1.99 and insist on getting brand Y that costs 20.99 for the 1.99, common sense should tell you they are not the same, and to give you the 1.99 is NOT price matching.

The manager that called you and gave in should be fired for not following the policy, and the corporate representative who insisted the manager give in should also be fired.

Anonymous
#637563

It's only if it's the same exact product. Oy, people. Walmart pissed me off but I still go back.

Anonymous
#637443

We price match no matter what the name brand is. If it's a 42 inch mower with a B&S motor, that's all that matters.

If the shed has double doors and is 10x10, we price match, and we take a lot of business from Lowe's! That's how matching works!

Anonymous
#637969
@manager of competition

That is not how matching works. If your company price matches on stuff that is not exactly identical your losing a lot of money.

No way in *** is it smart business to price match a 42 inch mower to another 42 inch mower that is made by another company; there can be hundreds to thousands of dollars in price difference based on the brand even if they each have a briggs and stratton motor. It would be like matching a Ford 150 to a Ram 1500 because it had the same motor in it, just down right dumb.....

Anonymous
#637421

I work for a competitor of Lowes and the only way an item will ever be price matched is if it's the exact same item. This includes; brand name, model number and if as long the store in question is not out of stock of the item.....

You honestly have nothing to be angry about. If stores price matched just because it was similar they would lose tons of money.

Anonymous
#637438
@Heartless

Sounds like an employee of Lowe's! The whole idea behind price matching is to force competitive pricing, and the name brand, ECT does not matter. Car dealerships match all the time!

Anonymous
#637975
@Anonymous

I don't work for Lowes, I work for Menards look it up if you don't know it. And that's not how price matching works.

It has to be exact brand and model in order for my store to do a price match on it and it most be in stock at the store we are price matching it from.

All our major competition runs their price match this way; that includes Lowes and Home Depot the only two home improvement stores in the world a head of us. Menards even has the largest stores 200,000 to 250,000 square feet, the average Home Depot is only 100,00 square feet

scharphg1
#651411
@Heartless

Heartless, it's "ahead of us", "a head" is what you clean on your job at Menards. Do you get paid to mock anyone who posts something about Menards? Or are you just a troll?

Anonymous
#681294
@Anonymous

The name brand and manufacturer do matter...apples to apples ...good luck shopping. Lol ,)

Anonymous
#636948

How can you expect the to match price based only on size? The weight and type of materials used vary from one brand to the next.

If Home Depot is your store now go in and look at doors for an example. You can find 36" exterior doors for under $200 or over $1000. A $200 door will be a steel door without a window.

It's easy to spend over $1000 for a fiberglass prefinished door with ornate glass. Yes both are 36" doors but they aren't going to give you the fiberglass door for the steel door price just because they are the same size.

Anonymous
#636908

It has to be an exact match item. You can not price match a "Cadillac to a Yugo".

Anonymous
#637436
@Oh Boy!

Nope, but you can price match a Ford to a Chevy

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Review
#400152 Review #400152 is a subjective opinion of poster.
Loss
$700

Lowes in Oak Grove, Missouri - A *** way to greet customers....

Lowes - A *** way to greet customers....
Lowes - A *** way to greet customers....
We entered the local Lowe's store around 8:30 pm on 4-9-13 - and the first thing we were greeted by was a pallet of lawn care materials sitting about 6 feet from the door - and the plastic on the bags was covered with bird droppings. It was so disgusting - and right there for anyone to see and smell. Also low enough to the ground for a child to touch ! Totally unsanitary in a store that usually prides itself on having a clean environment. We shopped for about 15 minutes and then started to leave. I noticed that nothing had been done with this disgusting sight - and asked to see the manager. Unfortunately I did not get his name. I expressed my concern and he indicated they would be unloading the pallet soon - and that the droppings were there because the pallets are stored outside. I assured him I understood this - but found this to be a very despicable way to be greeted at their store. Please see attached pictures -
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7 comments
Anonymous
#639662

Epic fail for you and your picture...nice one...move on

Anonymous
#637638

Why would u shop there if ur afraid of a little nature? I like the fact that my lowes has little wild birds flying around in there, they obviously like it in there because they could fly away if they wanted to.

I ecspecially like that lowes doesn't poison them or something to get rid of them. As for kids touching it, I'm sure kids have touched worse.

Also you said u were there for 15 minutes and it was still there so u called the manager over there. If u would leave them alone maybe they could get it put up instead of wasting their time listening to ur bs.

handy37
#637622

I have had some bad experiences at a lot of places. I have to say that, I was at Lowe's in Smithfield this weekend, during the crazy rush.

They don't have a greeter there often, but the one they had was supper cute and full of personality. Maybe Lowe's is actually starting to hire employees who like people, and what they do!

That's a step in the right direction.

Anonymous
#637568

Sucks for the person who has to unpack all of that. Did you ever think of that person?

That pallet looks like it's parked next to the outside garden door, right where it needs to be. Did you have your panties in a bunch before you went there to actually complain about that.

As far as kids, well, that's not you problem, it's the parenting. I've taught my son not to touch ***, besides that, he stays in a cart because he doesn't need to be running around terrorizing the associates.

Anonymous
#635705

I work for a competitor of Lowes and this is very common on all our items because like Lowes we store them OUTSIDE. So it's okay for employees to have to deal with this on a daily basis, but you have to see it and it's the end of the world...

You should consider this perhaps you've bought an item before with birdshlt all over it and didnt even know it. Every year I have to clean off our Snowblowers that are covered in Birdshlt from being stored during the summer.

Anonymous
#635584

Thank you for giving me the laugh of the day. Why did you not take a paper topwel and clean off the offensive debris.

Oh wait, I know .

You were too upset! :grin :grin :grin :grin :grin :grin :grin

Anonymous
#635540

the next time a delivery is made at your place, we'll take a picture of the bird dropping on your vehicle. the driveway too how about that?

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Review
#399530 Review #399530 is a subjective opinion of poster.

Lowes in Cincinnati, Ohio - 300 dollar power washer quite working

I have found another reason to not purchase some items from the 'big box' hardware stores. Lowes is generally a handy place to purchase some items (i.e paint, lumber, flowers, lights). If I had thought about it before I purchased the power washer I would not have purchased this type if item from Lowes. I paid cash 300.00 cash for a nice Troy-Built power washer. I used it three times last year for a total of eight hours. I ran it out of gas before I stored it for the winter. I pulled it out 2 days ago and filled it with new gas and started it. It ran for 3 minutes and quite. I called Lowes and was told I needed to contact Troy-Built for warranty service which I did. I was told it sounded like a gas related issue since there might have been some gas left in the reservoir that separated over the winter and clogged the jets. This is not covered by the warranty. I was told to clean the carburetor and reservoir and try it again. I contacted my smaller local hardware dealer who sells power washers and was told if I had purchased it from them they could have their service department check this out. That is the advantage of buying these type of items from a local dealer and other over the shelf stuff from the big box stores. Lesson learned.
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1 comment
Anonymous
#646549

The gasoline is not as bad as the broken pump you probably have because you left water in it when you stored it in your shed. Sorry but warranties can't fix ***.

Review
#399056 Review #399056 is a subjective opinion of poster.
Product
Lowes Warranty
Loss
$300

Lowes in Philadelphia, Pennsylvania - Horrible Customer Service.

This was the message I wrote to Lowes. Dear Lowes, Today I had the worst experience I have ever encountered during a transaction with any other business. I went to return a few items I had left over from a home improvement project. A total amount of $11.70 (with tax). I had to wait 30 minutes just to be seen by an associate, of the 4 present none acknowledged me or to say they would be available shortly. Even a manager walked by and there were about 4 of us in line, he offered neither acknowledgement or assistance. All of my returned items were unopened in their original packaging with their original labels/upcs. I handed your associate my receipt to which he indicated was "useless" and threw it away because it was beyond the standard return policy. At which point he told me that "He wasn't obligated to return my items, that the company states it shall do so with it's discretion". I replied "I was just at Home Depot making a return, and they had no such issues with doing so." He said, "Well, let them loose money then." I said, "Isn't the point to make the customer happy?" To which he replied, "It's not profitable to accept returns, if you were in business you'd understand." I actually DO run my own business and personally I find the best practice is excellent customer service. However, I don't find it either appropriate or necessary for an associate of any company to argue with it's customers about anything. I have never been so embarrassed and insulted in making such a small return with completely unused and unopened items. This is not my first negative experience with your company, but it is my last. Today you lost a customer over a grand total of $11.70. I promptly took my gift card and spent it so that I will never have to return to your store(s) again. I am glad you have a "Hassle-Free return policy", I certainly haven't experience it however. I will be sharing this with as many people as possible, and will direct them to do business elsewhere.
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5 comments
Anonymous
#809508

get over yourself

Anonymous
#649497

People need to start reading their receipts. Once your over the "day amount policy" you don't get to return with or without the receipt.

What is so hard to understand about that? And yes companies can refuse a return.

The associate chose to argue with you probably because he didn't want to bother a supervisor who has more important things to do then to have to come down and regurgitate the same information that the associate has been trained to know and tell the customer about company policy. It's a waste of time.

Anonymous
#634719

I work for a competitor and you have 90 days to return most items; other items have 30 days other 7 days, if you go past that point you're not entitled to a return. The employee did sound a bit rude other then that no reason to be all huffy. I'm sure you were not so nice to the employee either causing the issue.

Anonymous
#634676

This however is semantics, when you are returning an actively sold product which has been unused and unopened there is no loss to the company, the expense of paying an individual to re-shelve the item is nominal compared to the retention of a customer. That is economics "101", as a customer retained over a "lifetime" will return and easily offset this "loss".

I would be very curious to know which companies are successful who do not put their customers first. Naturally they retain their "discretion" in order to prevent exchanging product that was either not sold from their location, or was in a condition that would in fact cause a loss. Again my reciept clearly showed all the items were in fact purchased at their location.

However, to be fair to Lowes the store manager just phoned me and apologized and when I explained the situation he told me that given the circumstances that the representative should never have acted in that manner. I appreciate him having contacted me as it shows that they do have customer service in mind, which to me is an extremely important factor in doing business with someone.

yeaitsjim
#634658

This however is semantics, when you are returning an actively sold product which has been unused and unopened there is no loss to the company, the expense of paying an individual to re-shelve the item is nominal compared to the retention of a customer. That is economics "101", as a customer retained over a "lifetime" will return and easily offset this "loss".

I would be very curious to know which companies are successful who do not put their customers first. Naturally they retain their "discretion" in order to prevent exchanging product that was either not sold from their location, or was in a condition that would in fact cause a loss. Again my reciept clearly showed all the items were in fact purchased at their location.

However, to be fair to Lowes the store manager just phoned me and apologized and when I explained the situation he told me that given the circumstances that the representative should never have acted in that manner. I appreciate him having contacted me as it shows that they do have customer service in mind, which to me is an extremely important factor in doing business with someone.

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Review
#398857 Review #398857 is a subjective opinion of poster.

Lowes in Newmarket, Ontario - Mr

Could not access "Guest Satisfaction Survey" to participate and to be eligable for $5000 gift card via www.lowes.ca/survey . No site and no way of using id#23356 2642 095, after large purchase at Newmarket Loss below only valid if successful in draw of winning opinion survey Service otherwise excellent; staff responsive, helpful with excellent knowledge of products far exceeding local competitor. We spent two hours at a competitor choosing a product with marginal help only to find the price was absurdly high. Lowes mark prices well and stores are always well laid out and displays are logical and well lit. It is too bad when an otherwise top notch shopping experience is marred by poor website management.
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2 comments
Anonymous
#691388

Looks like Lowes is not interested in this site or its comments.

We have a typical "TOP DOWN" policy of allowing verbal blowoff then allowing it to rot in cyberspace!

Anonymous
#690882

could not enter $5000 contest, all kinds of other garbage, but not lowes contest. lowes clean up your web site or don,t offer the $5000

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Review
#398774 Review #398774 is a subjective opinion of poster.
Product
Lowes Website
Loss
$5000

Lowes in Kinston, North Carolina - Sorry *** service

I special ordered a door I was told it would take 21days that was fine I finally get my call 23 days later I go to pick up door at customer service Debra was nice as she called a code 50thats for someone to fetch the door fro m it's special bin I wait 30mins and watch the manager and several others talk while the one guy actually working with someone had to go get it Willie nice guy brought me the door I sighed the dam papers so I could take out my door as I was leaving I'm approached from a unidentified employee to stop me and tell me I can't just walk out with my special ordered door with my receipt and my name on the dam door then the employee pulls out his little coat and says he's got to call someone and I told him I had already been through all this he was persistent to be a *** and then the manager comes up and of course no dam help either so I told the to take the 464 dollar special ordered door and give me my money and I begin to show my *** they just give me my receipt and tell me I could go how ***
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2 comments
Anonymous
#647611

It is Lowe's policy to ensure that all items been accounted/signed for before leaving the store. Often customers go wandering while their order is being brought to the front, and when it is chaotic, anyone could walk off with your order. I am sure that would of been worse than being asked for proof of purchase, yes? Then someone could of walked out, and you'd of been mad that no one visually verified that he had a receipt, and a correct one for that particular item. Can't win either way it seems.

Since you used the term unidentified, I am going to take an educated guess that it was the store's Loss Prevention. Employee's have every right to request a receipt. Unless they were standing there watching you sign, they would not know.

As far as the 30 minute wait - you would understand if the saw the receiving areas. There are shelves to the ceiling, and often times if they are high up, there are items on the floor that need to be moved with a pallet jack. It's not like we sit there fooling around in the back so you can wait longer.

Patience is a virtue.

Anonymous
#633929

It's a vest, not a coat

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Review
#398650 Review #398650 is a subjective opinion of poster.
Service
Lowes Manager

Lowes in Chalmette, Louisiana - Shower Valves

I purchased a shower valve from Lowes about 3 months ago as my builder had asked me to. It had to be a one valve unit rather than a 2 or 3 because it is specified in the building code. These are always trash but very expensive anyway. So 3 days ago I got the permit to move in. I got in the shower, turned the water on and it was spraying out of the valve in the wall. I cut the sheet rock out of the back but sure to stud placement and it being soldered in it was not assessable, so I had to go break out the tile, backer board, and green rock. I pulled the valve apart and took all the prices except the manifold to Lowes. When I got there I realized it had been 3 months and I did not have the receipt so I just wanted to buy a new valve body. They told me they had no way to look it up, no idea what kind of valve I had and unless I could provide the exact day of purchase there was nothing they would do. They did tell me I could drive 20 miles access town and get one from a plumbing supply house. After spending a whole day going from supply house to supply house to no avail i called the Plumber who cut a large hole in my tile about 20 inches square because he had to access 2studs to replace the green board and backer board with any strength, then will need to tele the area after putting in a new valve. Then they have to go patch the sheet rock, match the texture and repaint in the office, all because Lowes doesn't carry supplies or even a book to identify what they sell. They also avoid Abby responsibility by not saving your purchases under your phone number so if you Donny know the exact day, they can't find your purchase record.
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3 comments
Anonymous
#635517

you obviously did not use your MYLOWES card. please drop by and sign up for your MYLOWES card so the next time the valves leaks, you can buy a replacement valve and use the parts from that.

You can purchase the new valve with your LOWES CREDIT card and get 5% off too. Thank you for shopping at LOWES

Anonymous
#633868

Do you think you can pull the valves out of the engine of you car and take them to a dealer or auto parts store and expect to get the right ones without knowing the year, make and model of the car? Pretty slim chances.

Why would you expect a retail store to know what your parts came out of just by looking at them?

As you can see from going from one plumbing supplier to another and having no luck there either you might have unreasonable expectations of Lowes to know what you need. It is not the responsibility of a retailer to keep track of your purchases...save your receipts.

Anonymous
#633928
@Do....

No one could of said it better.

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Review
#398562 Review #398562 is a subjective opinion of poster.
Loss
$800
Tags
  • Purchasing
  • Plumbing

Lowes in Springfield, Missouri - Written up for leaving work ON TIME?!

Today I was informed by a head cashier that I was written up the night before for, "not letting the ASM know I was leaving." I was unaware that myself and the ASM was married and I had to let him know when I leave every day. I was scheduled until 9:30 at night, and I expect to leave at that time. Funny thing is that I didn't actually leave "on time," I left at 9:45. I have been treated horribly there for over a year now and something is about to go down. There will be a scene that will make the whole company look bad.
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9 comments
Anonymous
#1136160

I will not be filling an application nor shopping there for most anything i can get the lowest price on pretty much everything at menards and the best quality at homedepot and its either quality or price example wire its all the same in terms of standards or plumbing then we have stuff like the brackets to mount a 2x4 across your backdoor they are much thicker wider and accept much bigger screws at homedopt so when quailty matters go for the best double the price but not gonna go to lowes for a halfway to save 2 dollars not to mention they have issues with orders they screw it all up likely at the payment center leaving you with no option to debate once you sign the papers with all the apreviations that nobody can understand home depot you can compare part numbers and such no 22''lng 35 in dp-3/4 counter then they tell you ya that is 22 feet long and then they deleiver a sliver of a counter and charge you for 22 feet i have heard a few stories like that

Anonymous
#632882

Totally know what you mean. I wasted 6 years of my life at Lowes. One of the most messed companies I have ever worked for.

Anonymous
#631563

Go right ahead and embarrass yourself. More than likely you got written up because you left late, without authorization.

Anonymous
#631729
@anonymous

I left late because they lock the doors at night and I couldn't leave on time. And I actually won't be the one embarrassed. I will just let them know why nobody at the entire likes it there and how *** their operations there are.

Anonymous
#631796
@Anonymous

you are an ***

Anonymous
#631950
@ha ha

haha, you're a *** and apparently haven't worked at Lowe's. Go choke on a ***. (directed toward Tampa, Florida person)^

Anonymous
#633372
@ha ha

You people must be ASM's since your laughing about this. Bunch of *** I quess.

Anonymous
#647612
@Anonymous

If the store was closing at 9 and you were scheduled until 9:30, then you need to bring it to the Head Cashier and/or ASM's attention and ask if you could leave early at 9 or stay until 10. Head Cashier has to go through the ASM anywayss for approval, but it is polite to ask to ensure that she doesn't need your help after close.

It is store policy that no one leaves alone, so I am betting that is why you did not get out at your scheduled 9:30 leave.

I have never heard of any of my cashiers being written up for leaving late, but it does not entirely surprise me. I would approach HR and your ASM about it and ask how they expect you to get off at 9:30 when the store closed at 9 and didn't let you out until 9:45 when I am assuming everyone else that worked the closing shift left as well.

Anonymous
#702217
@Prior CSA

I got two words for ya! LOWE`S BLOWES!!!!!

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Review
#397316 Review #397316 is a subjective opinion of poster.
Service
Lowes Cashier
Tags
  • Renting