Lowes Reviews and Complaints
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Lowes. Installers getting canned
I've been seeing quality installers getting ACT15ed which means fired without disclosing a reason. Now my boss and I are getting cut too. He has been doing it for over 40 years I have about 10 under my belt. Most of our customers say " we heard your the best." And the real people who work in the three stores we cover say it because they know its true and we bend over backwards fixing problems. However many customers are jerked around so much that by the time we get there they are steaming and looking to get money back. So when they get that call to survey the install they give a less than perfect score. And with their new math, if you don't get a perfect 7 then it knocks it down to a 2? Doesn't make sense. Well if they want to get rid of the little guys like us because we don't have a warehouse and multiple crews (nevermind that we do quality work) they will be stuck with companies like American Carpet who are mostly ....not American and work for home depot. Then this complaint website will be jumping :-)
Scammed by Lowes
I purchased a refrigerator on April 21, 2013. Lowes stated they were going to deliver it on April 30, 2013 between the hours of 10AM and 12 PM. They never showed up. The said they did not put the refrigerator on the truck because it was damaged. THEY NEVER CALLED TO TELL ME THIS!! They got another refridgerator from another store after I demanded they get something to my home the same day. The refrigerator did not work. NOW, LOWES refuses to replace it ASAP. I have no refrigerator now. They will not even credit my credit card. I am disabed with $2500 worth of medication that spoiled and my son who is 2 is being disrupted because he cannot have his milk. Lowes took my money and refuses to deliver on their products.
Lowes review in Tarboro, North Carolina: Lowe's 3022
As a former employee of Lowe's I am disgusted with how they treat their African American employees. I am a Caucasian and could not believe how simple minded those in management were. They walk around with their head up their butts and expect you to kiss it. Before they give anyone FT they hire Seasonal people, work the *** out of them and then dismiss them. The employees are what makes that location but as for as the managers go they can kiss *** and pray they never get demoted. I suggest you spend your money in Rocky Mount or Greenville, or wait all day for an override.
Lowes - Valspar paint is garbage
I have been talked into buying valspar paint by the Lowes paint department 3 times and everytime the paint performed horribly. The paint I used in the bathroom had bubbles in it and it dried with bubles on the wall. The second was a primer and paint combo paint that did not cover like the paint claimed and if you didn't paint fast the paint would be pulled off the wall by the roller. Lastly I painted my front door and I have too this every year becaise the paint fades. I have now switched to sherwin wiliams paint and have no problems.
Lowes review in Charlotte, North Carolina: VASPAR INTERIOR WALL PAINT AND PRIMER
It runs, spots, dripped down my walls ON MY CARPET AND BASEBOARDS IM POSTING PICTURES it was horrible I paid so much money on cleaning products it got all over my brand new carpet (RUINED) PAID AMOST $3000.00 FOR MY HOUSE CARPET THROUGHOUGH OUT AND GOES TO OUR BEDROOM. UNBELEIVABLE A MESS IT LOOKS HORRIBLE!!!!!!!!WE BEEN WORKING ON IT FOR DAYS wow I SEE I CAN ADD A PICTURE GREAT! the company is gonna give us only the price of one can of paint, this paint was expensive and we have painted our bedroom before with less expensive paint and it never did this.
Lowes review in Altoona, Pennsylvania: YOU CAN SHOVE YOUR SURVEY
Twenty minutes accessing sites trying to enter this survey with no success. Give me a *** telephone number. Now you want one hundred words to submit a simple complaint. What the *** is wrong with this world? Can't anything be simple. Well I guess you get about fifty simples to reach one hundred words. Simple, simple, simple, simple, simple, simple, simple, simple, simple,imple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple,simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple. Get the idea as of yet.
Lowes review in Amarillo, Texas: They have my money, but never sent my order!
INCOMPETENT PEOPLE ARE RUNNING THIS STORE. I made an order with them 2 weeks ago and they have had my money for 2 weeks. When I called to check in on the order wondering where it was, they said it hadn't even been sent yet...even though the order was ready to be sent...and was paid for. Then I was told that they would be shipping it over night to me so that I would get it today...Alas, I have still not received anything. Worse yet, they can't even tell me if the order was shipped out yet or not...apparently they dont keep great records of shipments they make...and they know nothing...but as long as they have my money, I guess they don't care about anything else. I am so disappointed with the way in which I have been treated and disregarded. I finally talked with some corporate supervisor and told them that I want my credit card reimbursed and I will be taking my business elsewhere...I still have yet to be reimbursed! The tile guy is supposed to come tomorrow to install tile i do not have. awesom! Such bad customer service that I think they must be unhappy people who hate their jobs...because they just dont care. Go to Home Depot...or order from Wayfair. I will never order with Lowes again. -Elizabeth
Lowes review in Porterville, California: N. Davis
We purchased a new dishwasher a while back at the Tulare store and are very happy with it. As a thank you we received a gift card and then a thank you card with $10 of with $50.00 purchase. We were in the Porterville store and bought $60.00 plus in merchandise. My husband presented his military ID and the $10.00 card (which they rand through and deactivated. They did not give us our Military discount and said we could not use both. There was nothing on the card to indicate that. I thought the military discount was a thank you for those that have served our country. I hope that is not your policy or the way you treat veterans. Needless to say I will not shop at Lowes if that is the way they treat veterans.
Lowes Gift Card
Lowes review in Baltimore, Maryland: Sold me a defective snow blower
Bought Troy Built snow blower in November 2011 from Lowes in Timonium Maryland. Under advice of salesman, I bought the 4 year extended warranty, which he claimed would take care of problem I had except for normal wear and tear. I never used it until a snowfall on March 2013. During this time it was stored without gas in it. When I tried to use it in March the unit failed to start. I called Lowes and was told to bring it back to the store. I did so and was contacted a few weeks later. I was told the repair would cost $206 because there was solidified gas in the carbonator. Given that I stored the snowblower dry and put in fresh gas when I tried to use it, I feel I was sold a defective product, and should not have to pay this charge
Lowes review in Knoxville, Tennessee: Lawnmower
Two years ago, we bought riding lawnmower from Lowes for over $2500. All 3 tires went flat in the first year, which we fixed. This year it won't start; warranty is expired. They will not honor or stand-behind their product. We have purchased new battery, changed oil, and had mechanic work on carburator. Didn't lawnmowers used to last a lot longer??? We have been a Lowes customer for many years and this is extremely disappointing. We bought most of our supplies to build a house...plumbing, kitchen appliances, paint, wood and columns for porch. We can not get a satisfactory solution from them now for a lawnmover.
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