Lowes Reviews and Complaints

Did you ever read the conditions of coverage? The fact of the matter is that Lowe's has no obligation once the machine is in your home.

Our store (yes, I'm a part-time employee) will step in and help for a period for 4-6 weeks by replacing the units and dealing with the return ourselves. It is the manufacturer who holds the responsibility for repair (normally through and outside contractor) after the initial warranty period, the responsibility passes to the extended warranty company.

Calling and complaining to Lowe's will do no good, they are out of the loop, there is nothing at all that they can do.

Your wrong! Lowes sells the products and sells the warrantees!

They are 100% responsible for the problems to the products they sell! Because they do no stand behind the warrantees is what makes people mad and upset! That is not customer service!

When you are talking about washers and dryers you are talking about putting people in a huge inconvenience when they break down and they are not usable. You expect the company that sold you the product and the warranty to stand behind it, not go to a corner and hide!!!!!!!!!!!!!

:eek Try this for a little better understanding of extended warranties. Lets say that you bought a car from Joe Blows auto, Joe does not repair vehicles but can supply you with a CONTRACT with an outside provider, AFTER THE Manufacturer's warranty runs out.

You have had the vehicle for 6 months and a problem arises, or 14 months to get it out of the manufacturer's warranty. You don't call Joe Blow and expect him to repair it. You call the people that you have a CONTRACT with. There is the source of your problem.

If you are dissatisfied with the contractors service or lack of service, the sue them in small claims court for every penny that you can think of. You don't complain about the guy that sold the dog that bit you, you go after the current owner for not taking care of their dog.

I also bought a maytag washer from Lowe's that is now 18 months old, and also broken. I am under Lowe's Service Advantage extended warranty, so I was under the impression Lowe's would make it right.

I've since had 5 service calls, easily wasted over 10 hours handling appointments and calls, and still no satisfaction. Lowe's keeps sending out service companies that cannot fix it, keep billing them, and yet, I have no working washing machine.

I have asked them to just replace it already, but there seems to be a long process of difficult hoops to jump through to be able to do this. I am really disappointed in Lowe's too

Good luck, Best Buy isn't any better.

I feel your pain. I am in the exact same situation now, although in Massachusetts. Good luck to you.

Lowes should have told you no. Then when you get the better end of the deal you still are not happy.

That old junky counter top to Granite, pathetic. Oh and the issue wasn't the installer it was the fact your counter tops are at least 30 years old if not 40+

Those are laminate countertops in the picture. I know because we had the same exact counters in another house we lived in.

I understand being dissatisfied about damage being done to your home (we got no compensation or apology...in fact, we got victimized further by a large name plumbing company); however, I believe in being fair about complaints and what you expect.

The value of laminate and the value of granite largely differ and if they gave you granite countertops to replace laminate countertops and no apology and you have to put out 1,000 for installation then I'd be satisfied because those granite countertops add value to your home.

Your getting new granite counter tops?

In the picture is not new counter tops

much-less granite!

Why you griping?

Are you kidding?... I can't believe LOWES even went along with *fixing* anything on that awful looking countertop.

Now you have a NEW MARBLE countertop?... I think you got lucky! Lowes should have laughed in your face! YOU DEFRAUDED THEM!

HELLO? :eek :upset :cry :(

Right now Whateva, that counter top pictured is 20-30yrs old (***) press wood lam. You probably told the installed it was ok to damage it cause you were replacing it always.

And decided to Defraud LOWES. Shame on you.

Looks like African American work to me. No need to give Lowes a bad name :grin

I think Loews needs a website for *** customers. that counter top is over 50 yrs old and hand contact paper over top of it. I am Pissed at you, I do this kind of work and would have refused to install a new stove to that piece of *** top.you screwed all of us not just Lowes :(

That is laughable. I don't think they owe you a thousand dollars.

Wow...I don't think that cheap counter is even laminate! Shame on you!

The only reason you got that money was because Lowes didn't want the aggravation of whipping your butt in court! Your counter was messed up & u deserved an apology, but you did NOT deserve that much money!!!!

Why are you complaining about an apology when you just raped Lowes into a granite countertop when you only deserved to get laminate as it shows in your picture. Installing a range would not "butcher" granite.

You do not deserve an apology for what you just swindled, you should be ashamed. And what's even worse, they probably passed that new countertop price onto the countertops company and they were not at fault. You disgust me.

It's people like you that take advantage of the retail industry by trying to get stuff for free, thus rising the price on the rest of us and putting sub-contractors out of business. Please respond to this, please.

My thoughts EXACTLY!!!!! SOOOOO obvious!!! OMG!!

This post is confusing. You said you needed to pay $1,000 for new granite countertops, while your photos show laminate counters. Granted, the installer should not have been more careful, however those are not granite counters.

A military discount is for active and retired military. It is also a gift and for you to complain about such a gift is arrogant and ignorant.

No military deserves a discount anymore than police officers or firefighter, but those stores that offer it do so out of the goodness of their hearts. Stop being so selfish and greedy.

:( from my understanding its policy. but i don't understand is why they have to call a manager to give the 10% and as a customer I have to wait sometimes 4 to 5 mins.

for someone to come..by that time the line is forming :x give the override to the cashier. :zzz

Because all discounts have to be manager approved to prevent unauthorized discounts. If you can't wait a few minutes then stop demanding the discount.

Also, Lowe's calls it a Military Discount, not a Veteran's discount. That's for a reason.

I agree with the other lady, it's a courtesy not something you're entitled to.

Thank you for serving our country but realize it's not something Lowe's or any other retailer has to provide.

You can find the MILITARY policy on lowes.com.

You should have a VA card, or a current or retired military ID. The discount is a courtesy not a right. Entitled much??

Lowe's gladly offers the discount with the proper id. PHOTO id either the current military ID, retired military ID or a VA card.

not the old paper discharge papers. Why don't you have one of the above?

To to Home Depot, they don't hassle you there.

Lowes used to give military discount using any military card and against their own policy. Now that they have GSA military contracts, the government requires them to only accept cards that reflect a 20 year retirement, or receiving VA benefits and must be HONORABLY discharged.

I bet you were told this and not just that they don't do it at that store. If you go to Home Depot it would be a blessing to the mimimum wage cashier who had to deal with your RANT. Go to Denny's on your birthday ang get a free breakfast, drink decaf and relax.

The server makes $4 an hour so make her day and tip her $5. Maybe God will give you a 10% discount on your SINS.

As a former Lowes mgr and currently a mgr for another retailer as well as a vet myself I find it insulting that customers would use their "vet" status to get a discount! Like most vets I signed the dotted line to serve my country not to see what kind of freebies I can get!

My thanks for your service should be enough. Get over yourself!

Better not go to Menards because they no longer have a military/veteran discount. It's the 3rd largest home improvement store just behind Home Depot and Lowes.

The reason they no longer offer the 10% discounts is because it's unfair to the other hard workers of this country who choose to be a police officer/doctor/teacher and so on.

I work with a few veterans and they think you're all tools coming on here complaining about a 10% discount. YOU DIDN'T JOIN THE MILITARY FOR A 10% DISCOUNT, GET OVER YOURSELF.

What gives you the idea that vets are entitled to a 10% discount. Doubt you can find anything in your enlistment or discharge papers that says stores have to give you a discount.

Be happy when you are offered a discount but quit *** when you don't get one. Vets have done a great service to the country but so do police officers, firefighters, teachers and on and on.

It seems that the only people to complain about not getting a discount are vets. Why is that?

Police were called on my wife when we returned mini fridge that was dented. The shopping cart attended did not like the fact that we left the packaging in the cart when we made the return.

He wanted her charged with littering. I couldn't make this up. Bad switches on Kobalt flashlights got me blacklisted years ago. Two out of three didn't work.

Bad Southwire voltage detectors and the list goes on. Punish the customer for bad products and service by blacklisting them and this is what happens.

I tried returning an unopened roll of exterior wire for which I had no receipt (for store-credit), had it refused at Lowes because told them it could have been bought 90 days ago!

I bought a Craftsman 1/2 ratchet , ten years ago. It finally broke, and i walked into Sears, told them issues.

They associate at the counter took the broken ratchet and gave me a refinished one, no questions asked. I was in and out in 4 minutes, now thats service.

Dear Anonymous Jan 14

Review #: 375038,

I very much appreciate your concern and understand your displeasure. Lowe's has certain policies associates need to follow. Please, don't take it out on the associate processing the return/exchange. Keeping the receipt and putting your purchase on the "My Lowe's" card will help facilitate the process and gets you , the customer, on your way faster. Registering your My Lowe's card will provide you with many benefits ( about 50 of them at this time). You can review all your purchases online when you log into your account.

There's a policy on the back of each receipt... READ IT! They aren't going to just give stuff away

Hassle free does not equate to just giving away their product. You could have stolen it, or bought it past the return policy.

Returns are a courtesy not a right, and Jesus Christ, people like you are what is wrong with this economy. KEEP THE DARN RECEIPT.

3 years later and you still sound like a Lowe's sycophant.Customers are going to HOME depot in mass exodus in my area 21061 .When Lowe's files bankruptcy papers because they have cavalier attitude towards customer service. And it's not just the return policy it's also incompetent manager's letting employees run amok.

In particular the paint dept at the severn Md store.

After I have spoken with a higher up I will return here and post what happened. I would add I'm a contractor that spends quite a bit of money, but unless they do something I will take my business elsewhere along with the 3 corporations (house builders)for whom I work.

Don't know if it's Lowe's policy or an individuals that just needs to be relieved of her duties,remains to be seen what the outcome is. As slow as this location is one would think they'd be better in areas of customer satisfaction and services.

insubordination can't possibly be tolerated and I have witnesses. Gotta go bloods boiling again because of ignorance.

I am an Interior Designer and have used my local Lowe's as a subcontractor for my clients for years ... The customer SHOULD be involved and part of the process so there is a good experience. I have gotten to know the designers , the installer that I am comfortable with so any time I had a project it was great.

But I see it all the time people just waltz in, no appointment and have no respect for the designers time and Expect them to drop everything because they want a kitchen design . That's a red flag , non planning just spontaneous ... And starts off bad. Would you just show up at your doctors because you just decided you needed him to check something? NO! It sets the tone right there and the designers can feel ill at ease and plain uncomfortable and try to put on a happy face for this rude unreasonable potential customer that you wish would never come back . But then they do and you get what happens above .

NO ONE are mind readers and if things don't happen to your liking then it is your fault. For example if you say " I want a steak at a restaurant and a vegetable " and they bring you a sirloin medium well and green beans , and you respond saying " I wanted a filet medium rare and a baked potato , what's a matter with you people I will never eat here again!" It is your fault but if you argue about it because you can't admit you made a mistake you know you'll get a discount or get it for free!!

You are to be a responsible adult and ask questions and not assume because you have the final say . If you are difficult with people you get. 50% out of them because they may be afraid to mess up because you'll complain and made them nervousness ergo they mess up .

I don't know the whole situation but I think before someone complains they should have at least mention what they did as well but that will never happen . The blame is best to keep on one side I guess ... There are to many unanswered questions and unreasonable responses and sounds as if they just wanted to put it to bed . I find it hard to believe that no one apologised . Maybe they did but in a way you didn't understand.

The golden rule always works for me ! If you manipulate for personal gain it could come back to you 3-fold with repercussions !!! And if it was just a handful of people that caused problem did you ever think about why they could have done a bad job if they did ? Maybe they lost a loved one, Maybe they lost their home , maybe IRS is auditing them , maybe they are overwhelmed taking care of aging parents, maybe they had life savings stolen from them who knows the list could go on ,but they try to put on a happy face to please you and then you make it worse because all you care about is you at the end of the day and getting your way at whatever expense . But if they were that bad they would have been let go.

People today should compliment as often as complain but no one ever does !!!

I compliment as often as I can but if a problem arises I try in the beginning to make it an Opportunity to make it right not just a problem right off the bat.

I'm sorry you had your problem but I have worked with kitchen projects for over 25 years and anytime there is a huge problem it's because what I have stated ,,,

Get involved do research get to know the people you work with more people need positive approaches and see what happens ... My clients are great and they love The Lowes store as well ... God bless and be well

Unfortunately I wouldn't have any place like Lowes install a large project like a kitchen. I don't think their installers are necessarily the best.

We had a dishwasher installed by them and to be honest it was laughable at how inept they were. Our neighbor eventually finished off the job properly They took a large chunck out of our countertop. They asked if we wanted to be compensated for this and we said no.

We still buy basic items from them, but would never had anyone install an appliance. We use companies that have great reviews and professionals that are truly experienced.

Lack of detail in your post and the amount of spelling/grammar errors indicates you caused majority of the issues.

Judging by your response the same could be said about you. Change your name to Clueless.

First of all if they hire the right people you would not have this problem. So that seems to be a management type issue where they wanted some low paying person in that position and that is what they got.

Why are you shopping a Lowe's and Home Depot??? Maybe because they are less expensive than the independent, well established, home grown stores that have been in business for the last 25-30 years?

So you are the type of person that wants experience at a cheep price or is ti that you are just to lazy to do the research yourself? How do you know that you found the person with the expertize and not just a good ***-artist with a little bit of product knowledge at Home Depot? Did you get a full time customer rep? Part time?

Someone who works the entire store on the weekends? One final thing, is it really your expectation that all people in Big Box retail be an expert on all 44,000 different products in their store?