Latest review first
Lowes tools suck!
kobalt tools suck all off them! the break. they give you a hard time to replace them what happend to made in usa? i'm a nascar fan and it *** me off to see the #48 team promote such garbage. bring back usa tools! im a union carpenter these tools are junk! dont buy them. home owners beware you wont be happy with them.i cant see a pro race team using these tools. their are a lot of quality tool companies out there ones who care about producing quilty product. so buyer beware these tools are junk.if you judge a man by his tools these tools aren't a way to start out. they are *** every one of them
Lowes in Rochester, New York - LOEWS SUCKS
I bought a scratch and dent refrigerator from Loews in Webster,NY that had a small dent in the door,so no problem i can live with that.I asked the salesman if everything worked he said yes works fine just that dent in the door. The next day it arrives the delivery guys take the doors off my front door take out the old one and bring in the new one,and plug it in and NOTHING!!!! No lights sound completely dead! So the day before i sold my old fridge expecting the new one that just has a dent in the door to work but no,now I am out a fridge on Christmas eve with family on there way! THANKS LOEWS IN WEBSTER,NY!!!!!!!!
Lowes offers no help
We bought all new stainless steel kitchen appliances from Lowes in May of this year. The first part of November the dishwasher quit working. Lowes sent a company out to repair it. We washed one load of dishes and it quit again. Two weeks later the technician comes out again and replaces the motor. The next day we go to load the dishwasher and it doesn't work again. A different technician comes out again and found that the new motor is bad. It will be another two weeks before the next motor comes in and they can replace it. I no longer want this dishwasher. I called Lowes to see if I could get a different brand. I know I will have to pay something, I was just thinking that Lowes should give me some sort of a credit. Lowes will not do anything. They will not even let us use a loaner until ours is fixed. It has been almost two months since we have had a dishwasher. I am upset that we bought an $800 dishwasher that doesn't work and Lowes will not even try to make us happy with a loaner. If anyone knows what I can do, please let me know. We will still be without a dishwasher for at least two more weeks.
Lowes in Hopkins, Minnesota - Valspar at Lowe's = Great Service
Just bought some Valspar paint at Lowe's. Fantastic paint (great coverage) and amazimg service at Lowe's. I have shpped at other paint stores and retailers before, but never seen the broad selection of colors I did at the Valspar rack. The Lowe's associate helped me find the right sheen type and tools for my project, all with a smile. Once I got home and used the paint, I was thrilled with the outcome. The paint had no odor, and it went on with ease while covering the previous color in only one coat. Well done Valspar. You have a loyal customer for life.
Lowes in Sheffield, Iowa - Misunderstood what I asked for on the phone
Call Albert Lea store and asked if they had white christmas trees, I was told by some one in the Tool Dept, Oh yes, I am looking at them come on up. We drove 70 miles to look at white christmas trees and found out they never had white trees at all. We ended up buying a green tree made by GE (Just Cut pre-lit) tree,it was the last one and had no box, the information on the tree said it had a 3 year limited warranty and we have no warranty card to send in. Plus the top of the tree is not strong enough to support any tree topper, so I spend additional $10.00 to have a large red ribbon made to finish it off. I could not believe that beautiful tree had to way to support our lighted star, angel or anything. The poll goes from bottom to top and is atleast one and a half inches around. Nice sturdy tree, but still nothing to support a tree topper. Please pass this on to GE. The manager at the Albert Lea store was very nice. But just want to know how we get the warranty card and why GE has no contact information with the tree. Thank You
Lowes in Marietta, Georgia - Lowe's Home Improvement
I hired Lowe's to remodel a small master bath, and to my surprise this project was well over their head(Not capable of doing the job), signed final agreement in August and as of today (Dec. 20th) the bathroom is still not complete...they did not have any plumbing or electrical to do, four weeks to get a shower door, everyone passes the problems on to someone else, promised alot of things they did not deliver, such as project would be closely monitored (which did not happen until I started getting ugly) ....Just one word "HORRIBLE"!!!! Look elsewhere if you can....
Pissed off at Lowes
Today, Sunday 12/16/2012, my husband and I were shopping at Lowes in Gautier MS. I was RUDELY ordered out of the store by "one of many" store manager. Reason being, my 12 lbs Yorkie-poo! He was in the cart sitting very calmly on his pillow, not barking, but being a very good boy. We have been taking him to Lowes for 7 years and NEVER has anyone stated that dogs were not allowed. This manager spoke to me in matter that I will not tolerate. He is obviously a women and dog hater. His mannerism leads me to believe he's on a "power trip" with the manager's title! I fully intend to report him to Lowes headquarters. Apparently Lowes is TO BIG TO FAIL if their willing to lose customers over this ***!! Home Depot will be getting all my business in the future.
Lowes in Anaheim, California - Lowe's Warranty Service is HORRIBLE!
I bought a brand new washer and dryer from Lowes AND purchased their warranty service. What a nightmare! They hired some third rate contractor to come when after only 2 months my washer started acting funny. This guy shows up in a beat up Honda Accord with a tool belt on-and cant fix it-GO FIGURE! THEN-they say 3-5 business days for a part, I call after 3 business days of not hearing from them and they say another 7-10 business days. I called Lowe's to complain and all they said was "we can put in a request to expedite the part order-it may or may not get granted-and that request will take 2-3 business days. So, here I am with a almost new washer-a warranty service from Lowes purchased-and I have to do without a washer for 2 weeks???? Ridiculous! Don't waste your money or time-you would be better off to get someone to fix a non-warrantied machine off of Craigslist!
Lowes in Ashburn, Virginia - Most ATROCIOUS Customer Service Experience EVER!
The most atrocious customer service I have EVER experienced! Every associate I spoke with was completely rude. I had placed on online order, so I decided to just pick it up and never come back again. To top it all off, as I walked through the back entrance near the lumber section, a female associate (â‰ˆ5'6" Latina, Brunette, no glasses; working the lumber section's register @ 4:30PM~5:30PM TUE 12/04/2012) stopped me and asked if I had picked-up my order (a Kreg Pocket-Hole Jig) from the front desk. I said "yes, why?" She took the jig from me and picked up a phone and directly called and questioned VERY RUDELY while in my face if someone had picked-up the order from the front desk. When verified, she didn't apologize or say ANYTHING, she dropped the jig back onto the counter and went back to doing nothing and pretending I wasn't there. And no, I did not dress or look shady, I just came from work in fact, and did nothing to merit the treatment (I'm Asian, so you can't even pull the discrimination card). Thanks to this experience, I will make sure to never, EVER return to ANY Lowe's location ever again, and I will advise every single friend, relative, and business associate to avoid all Lowe's stores. A company that will hire and retain employees like these obviously does not care about their customer service at all, and deserves no business from anyone with any dignity.
LOWES Farmingdale NY
Sent this to Lowes and Lowes Corporate. Lets see if a get a response...EXTREMELY DISSATISFIED. Lost a great portion of my home in Island Park NY to the flood/hurricane Sandy. Needed a washer/dryer. Went to Farmingdale Black Friday. Nothing I picked was in stock. Was able to get washer and 2 pedestals from the Bayshore store ( on the phone while in Farmingdale location) dryer gas set up and warrantys purchased from Farmingdale. Delivery was today 12/4/12. Washer and pedastals came without a problem. Delivery manager from Farmingdale called 5 hrs before delivery to tell me my new dryer was damaged. He would have an associate call to arrange for another dryer/delivery date. No call after 3 hrs so I called. She told me none in stock she will refund me. Unacceptable! I bought a set and that's what I want. She told me Garden City store had one but she couldn't call because she "would be on hold forever" and didn't have time she will call me back. No call back 4 hrs later. Wife calls to the store manager at 5pm. She intimidates yells and insults my wife by putting the phone DOWN while my wife is talking. Will not accept responsibility for associate behavior. Would not place the call to garden city while my wife waited in hold. Told my wife there are too many customers in the store and she needed to help them. After spending 3000 in your stores this is the way your employees are handling customers that have been living in a devastation for the past month? I am shocked you allow people like this to represent you! Shame Shame!!
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