Lowes Reviews and Complaints
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Mislead | Lowes review from Boston, Massachusetts
I will tell you that I bought a washing machine for 500 Dollars and was told their would be a $ 50.00 Dollar rebate and saw signs for the 50 Dollar rebate everywhere. Today I received a letter denying my claim for the rebate because it did not have a qualifying item on it. Really,really lame. I sure somewhere in the fine print I am not entitled to the rebate. The rebate was not a consideration in the purchase of the washing machine, but the rejection of the rebate has really put a negative view of Lowe's in my mind. so have fun with the Fifty Dollars and I will remember being mislead by your employees and your fine print whenever I drive by your stores. Save up to 20% on select major appliances $399 or more.* Get a Lowe's Gift Card $50 to $475 by mail with qualifying purchase.** Offer ends 7/9/13.
Lowes Gift Card
Terrible Installer and Customer Service | Lowes review from Amsterdam, New York
I bought a Larson Storm Door from store #1880 in Amsterdam, NY. After getting the door home, I realized that I couldn't install the door myself, so I went back to the store and purchased installation for the door from Lowes. The salesman told us that he would summit the paperwork that day so the install Dept would have it first thing Monday morning. Monday, I got a call from the installer who got directions to my house and told me that he had a job to do that day but probably would be able to do my door the next day. He said he'd call me that evening and let me know what was going on. He didn't call that evening and in the morning my wife called him. He told her that he had worked in the rain for over 4 hours Monday and it would TWO to THREE Days before he would get to our door. My wife asked him about any other installers and he said they would probably be busy also. I called the installer service at store #1880 and they said they would check to see if another installer was available to install the door. About an hour later the first installer called me and stated the he was very busy and couldn't install the door until the 12th of July. He said they the Lowe's Installation Dept. was okay with the date. My wife called the #1880 Installation Dept and talked to the manager and she told her that the installers were very busy and the Installer would be here on the 12th. My wife asked if she told the installer the 12th would be okay with her and she said, "YES, I did." My wife said since we were the customer why would she okay a date further away from the date we were originally told by the installer without checking with us. She again told my wife that the installers were very busy this time of year and would be at our house on the 12th. My wife told her that we were going to try to find someone else to install the door because we were told 3 to 4 different dates that the door was going to be installed and weren't happy about it. She also told her that we would probably be back to the store to get our installation money back. She told my wife that they didn't like to give money back to their customers. We made a few calls and found someone that day who would install the door and the following day we had our door installed! Yesterday we went back to the store and got our install money back. I am VERY UPSET with your installation process. The install manager told us that the installer probably had allot of installs. I want to know WHY, IF Lowe's install Dept. gives out the installs to these private installers, HOW COME THEY HAVE NO IDEA HOW MUCH WORK HE HAS TO DO. DO THEY JUST GIVE THEM OUT ANYWAY THEY WANT! HOW DO THEY KNOW WHO HAS WHAT JOBS AND HOW MANY JOBS HE HAS??? IF THIS IS A VERY BUSY TIME OF YEAR FOR Lowes, WHY DON'T YOU HIRE MORE INSTALLERS??? I guess that I will have to find another place to do business with!!! I've bought a stove, refrigerator, washer and dryer and a new front door and two storm doors from you over the years not counting many other items for our home. I know I'm not a contractor who spends thousands of dollars a year but I believe your business couldn't survive on just contractor's business. I worked with the public all my life and found that most people want the truth instead of a lot of false promises. I probably would have been happy with the 12th if that was first date I was given. At least I would have known where I stood and having a Manager make the decision for me that the 12th was okay without checking with me as the customer who wanted the door installed sooner really made me mad. If we didn't care when the door was installed we wouldn't have called the Install Dept. to try to get the door installed SOONER NOT LATER!!!!
I have been doing business with Lowe's for many years. I applied for tax exempt status several years ago and received my number from the IRS. I farm and use quite a bit of farming supplies and do not have a problem in most places when I use my tax exempt number;...
Can't Depend on Lowes.com or Their Vendors
I ordered a custom screen door from Lowes.com. The scheduled ship date was 5 - 7 days. About a week later, Lowes.com showed that my door was ready for pick-up at my local store. After making a special trip to the store, all I got was bewildered looks. They didn't have my door and couldn't even give me a status of the door. To make a long story short, about 3 1/2 weeks and 10 phone calls later, I finally received a call from the local store that my door had arrived. They seemed so proud that they had finally done something. We made another special trip to the store. As soon as we got home, we opened the nicely packaged door only to find that it was busted in two places. It is completely unusable. Lowes.com customer service was nasty to me when I called to complain. The only thing they offered me was to send someone out to pick up the door and they are supposed to refund my money. I'm not holding my breath. I have been a loyal Lowes customer for 20+years and have spent thousands of dollars at this store. This experience burned me. I will never spend another dime at Lowes. Evidently Lowes is so big that they don't care about losing a single customer (me). I am telling everyone I know about this fiasco. Home Depot will receive all of my future business.
Lowes pre-paid gift cards on their time-frame not yours
A over a year ago, I spent over $6000 to install new french doors and storm doors--which you both, now, have passed through many times. As an incentive/inducement for the job, I was given a $400 pre-paid gift card. I was glad to get it and had plans to use it for the purchase of a new high efficiency heat pump water heater that I was going to purchase from Lowe's. I didn't even detach the card from the letter, placed it in a drawer, and looked forward to the purchase of water heater at a significant discount when I was ready for the project. Today, I tried to use the card and found it VALUELESS. . When I checked the www.myprepaid.info website, it gave me a terse message and an 800 number (1-800-731-3248). I called the number, after navigating the typical gauntlet of tele-prompts and speaking with a very apologetic customer service rep, I was told the card was VALUELESS. I had kept it past the expiration date, and there was nothing they could do. I then called Lowe's customer service number, explained the situation, was placed on hold, and then after a dropped call and a repeat explanation to another rep was given another 800 number (800-733-7152). That rep also told me the card was VALUELESS. I have attached two images of the letter and the card. I would like to draw your attention to the message HIDDEN under the card which I did not see until today--explaining that the card would not be replaced beyond the expiration date. I wonder how many other people have waited for a planned project and had the rug pulled out from under them as I have. I strongly support an investigation of practices of businesses using pre-paid cards to lure unsuspecting purchasers and then pulling the rug out from under them. This shady practice by LOWE's marketing screwed up my dream of getting rid of an ancient oil fired water heater and replacing it with a highly efficient heat pump, cheated me out of out of $400 and cheated the government of the sales tax.
Lowes Gift Card
Update for lowes
Nothing has changed as far as lowes honoring themextended warrenty of bf lawn tractor. They brought it back a month later and we had to pay 70.00 because they say there is nothing wrong with it.We have called them and they dont return our calls as they say they will which is 1 business day. They ignore u or pass it on to someone else. We have asked for the CEOs number and they will not give it to us. We were told by some friends which nows about these things that if he keeps using it the pistons or rings will go. We wanted to be reembursed for the warrenty but still no progress. LOWES SUCKS and will NEVER do business with them again.
vets discount | Lowes review from Springfield, Missouri
I'm a disabled vet and get a small check every month. Lowes gives me a 10% discount and so does HD. They don't have to do this and I sure do appreciate it. If they stopped the 10% I would still shop there. Vets complain way too much in my humble opinion. If a clerk messes with you ask for the top manager. I just went through this at HD and the manager corrected the problem on the spot to my satisfaction. Just remember the clerks are human and do have bad days. Don't blame the company. They are in a very tough business.
Refused Venerans Discount | Lowes review from Bay Saint Louis, Mississippi
For several years I have been pleased to shop at Lowes. I have been using the same debit card all of those years for both business and home purchases at multiple Lowes stores. This time, Sally declined the discount because my debit card had a business name on it. I explained that I use my business account for both home and business purchases and only use the veterans discount for home purchases. She did not believe me, therefore labeling me, a decorated veteran, unscrupulous. I put it to her that I could easily withdraw cash from an ATM with my debit card and make the same purchase, thereby circumventing their policy. She agreed to honor the discount if I did this. Whose the unscrupulous one?
Lowes not honoring rebate
I bought a expensive dryer online at Lowes on 3/2/2013 order number 295135225 Total price was over 840 dollars. It was a Maytag Dryer -Model Med 7500 YW . A rebate was offered if you bought an appliance over a certain amount however they refused to honor the rebate.They rejected my rebate and did not send me notice. I only found out about calling them I will never shop at Lowes again. ( By the way the Dyrer is recommended but buy it at Home Depot -it had a lower price at Home Depot . I bought it at Lowes because with rebate it would have cheaper
Maybe you get your delivery maybe not | Lowes review from Killeen, Texas
About two weeks ago I bought a fridge they told me it would be a two week wait on the delivery so today it was suppose to be delivered from 12-3 okay took off work to make process easier took old one in garage so pick up would be easier. Well 3 came and went I called they said they r running late but will be there in bout 45 minutes ok that came and went. I called and got someone who said call back later hung up called back got a different person who tells me they are running late so I have to reschedule I ask for a manager who told me he called me back in ten minutes I could hear the worker in the back ground talking bout how rude I was and I just ask for a manager. Well a different manager called me explain that they were behind and probably not today okay I ask can I get first thing in the morning I got maybe maybe not. Okay can I get a estimated time so I won't miss 2 days of work sometime tomorrow. So I will put off work another day any Friday plans I might have to wait and see. Home Depot will be where I shop from now on.
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