Lowes Reviews and Complaints
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Lowes review in Oak Grove, Missouri: A *** way to greet customers....
We entered the local Lowe's store around 8:30 pm on 4-9-13 - and the first thing we were greeted by was a pallet of lawn care materials sitting about 6 feet from the door - and the plastic on the bags was covered with bird droppings. It was so disgusting - and right there for anyone to see and smell. Also low enough to the ground for a child to touch ! Totally unsanitary in a store that usually prides itself on having a clean environment. We shopped for about 15 minutes and then started to leave. I noticed that nothing had been done with this disgusting sight - and asked to see the manager. Unfortunately I did not get his name. I expressed my concern and he indicated they would be unloading the pallet soon - and that the droppings were there because the pallets are stored outside. I assured him I understood this - but found this to be a very despicable way to be greeted at their store. Please see attached pictures -
Lowes review in Cincinnati, Ohio: 300 dollar power washer quite working
I have found another reason to not purchase some items from the 'big box' hardware stores. Lowes is generally a handy place to purchase some items (i.e paint, lumber, flowers, lights). If I had thought about it before I purchased the power washer I would not have purchased this type if item from Lowes. I paid cash 300.00 cash for a nice Troy-Built power washer. I used it three times last year for a total of eight hours. I ran it out of gas before I stored it for the winter. I pulled it out 2 days ago and filled it with new gas and started it. It ran for 3 minutes and quite. I called Lowes and was told I needed to contact Troy-Built for warranty service which I did. I was told it sounded like a gas related issue since there might have been some gas left in the reservoir that separated over the winter and clogged the jets. This is not covered by the warranty. I was told to clean the carburetor and reservoir and try it again. I contacted my smaller local hardware dealer who sells power washers and was told if I had purchased it from them they could have their service department check this out. That is the advantage of buying these type of items from a local dealer and other over the shelf stuff from the big box stores. Lesson learned.
Lowes review in Philadelphia, Pennsylvania: Horrible Customer Service.
This was the message I wrote to Lowes. Dear Lowes, Today I had the worst experience I have ever encountered during a transaction with any other business. I went to return a few items I had left over from a home improvement project. A total amount of $11.70 (with tax). I had to wait 30 minutes just to be seen by an associate, of the 4 present none acknowledged me or to say they would be available shortly. Even a manager walked by and there were about 4 of us in line, he offered neither acknowledgement or assistance. All of my returned items were unopened in their original packaging with their original labels/upcs. I handed your associate my receipt to which he indicated was "useless" and threw it away because it was beyond the standard return policy. At which point he told me that "He wasn't obligated to return my items, that the company states it shall do so with it's discretion". I replied "I was just at Home Depot making a return, and they had no such issues with doing so." He said, "Well, let them loose money then." I said, "Isn't the point to make the customer happy?" To which he replied, "It's not profitable to accept returns, if you were in business you'd understand." I actually DO run my own business and personally I find the best practice is excellent customer service. However, I don't find it either appropriate or necessary for an associate of any company to argue with it's customers about anything. I have never been so embarrassed and insulted in making such a small return with completely unused and unopened items. This is not my first negative experience with your company, but it is my last. Today you lost a customer over a grand total of $11.70. I promptly took my gift card and spent it so that I will never have to return to your store(s) again. I am glad you have a "Hassle-Free return policy", I certainly haven't experience it however. I will be sharing this with as many people as possible, and will direct them to do business elsewhere.
Lowes review in Newmarket, Ontario: Mr
Could not access "Guest Satisfaction Survey" to participate and to be eligable for $5000 gift card via www.lowes.ca/survey . No site and no way of using id#23356 2642 095, after large purchase at Newmarket Loss below only valid if successful in draw of winning opinion survey Service otherwise excellent; staff responsive, helpful with excellent knowledge of products far exceeding local competitor. We spent two hours at a competitor choosing a product with marginal help only to find the price was absurdly high. Lowes mark prices well and stores are always well laid out and displays are logical and well lit. It is too bad when an otherwise top notch shopping experience is marred by poor website management.
Lowes review in Kinston, North Carolina: Sorry *** service
I special ordered a door I was told it would take 21days that was fine I finally get my call 23 days later I go to pick up door at customer service Debra was nice as she called a code 50thats for someone to fetch the door fro m it's special bin I wait 30mins and watch the manager and several others talk while the one guy actually working with someone had to go get it Willie nice guy brought me the door I sighed the dam papers so I could take out my door as I was leaving I'm approached from a unidentified employee to stop me and tell me I can't just walk out with my special ordered door with my receipt and my name on the dam door then the employee pulls out his little coat and says he's got to call someone and I told him I had already been through all this he was persistent to be a *** and then the manager comes up and of course no dam help either so I told the to take the 464 dollar special ordered door and give me my money and I begin to show my *** they just give me my receipt and tell me I could go how ***
Lowes review in Chalmette, Louisiana: Shower Valves
I purchased a shower valve from Lowes about 3 months ago as my builder had asked me to. It had to be a one valve unit rather than a 2 or 3 because it is specified in the building code. These are always trash but very expensive anyway. So 3 days ago I got the permit to move in. I got in the shower, turned the water on and it was spraying out of the valve in the wall. I cut the sheet rock out of the back but sure to stud placement and it being soldered in it was not assessable, so I had to go break out the tile, backer board, and green rock. I pulled the valve apart and took all the prices except the manifold to Lowes. When I got there I realized it had been 3 months and I did not have the receipt so I just wanted to buy a new valve body. They told me they had no way to look it up, no idea what kind of valve I had and unless I could provide the exact day of purchase there was nothing they would do. They did tell me I could drive 20 miles access town and get one from a plumbing supply house. After spending a whole day going from supply house to supply house to no avail i called the Plumber who cut a large hole in my tile about 20 inches square because he had to access 2studs to replace the green board and backer board with any strength, then will need to tele the area after putting in a new valve. Then they have to go patch the sheet rock, match the texture and repaint in the office, all because Lowes doesn't carry supplies or even a book to identify what they sell. They also avoid Abby responsibility by not saving your purchases under your phone number so if you Donny know the exact day, they can't find your purchase record.
Lowes review in Springfield, Missouri: Written up for leaving work ON TIME?!
Today I was informed by a head cashier that I was written up the night before for, "not letting the ASM know I was leaving." I was unaware that myself and the ASM was married and I had to let him know when I leave every day. I was scheduled until 9:30 at night, and I expect to leave at that time. Funny thing is that I didn't actually leave "on time," I left at 9:45. I have been treated horribly there for over a year now and something is about to go down. There will be a scene that will make the whole company look bad.
Lowes review in Hickory, North Carolina: Deceptive Incentives
I received a promotional "spend $50 and get $10 off/spend $250 and get $25 off" with cards attached to present to the cashier. We spent $337.94 and I gave the girl the card, first she said she couldn't use that, but then took it. When I looked at the receipt, all I was given was 5% off - which I always get for using my credit card. When I called, what I was told by a Customer Service clerk AND a Customer Service Supervisor, is that Lowes does not allow you to "stack" discounts. What? Her explanation is that it's on the flyer AND on the website so I should have known. So, the promotion said come in and use this - but they don't really mean it! It's pretty close to fraud to me - make the offer look good and people don't read the really really fine print and oh, they should know because it's on the website. Why bother to send it out! Oh, I know, because most people don't even look! NEVER GOING TO LOWES AGAIN!!! Cut up my card.
Lowes review: Taskforce TF1600 power washer is garbage !
It happened this morning. I start to power wash the side of my house and the power washer does not work. I only used it two times prior to this and it was well taken care of. The motor does not fire up and it continually trips the breaker on the plug . I am not even going to try to call the manufacturer on this based on the response others have had with the same issue. Basically, From now on I will just go to Home Depot . Maybe they care more about what they sell to people . Lowes ?....YOU'RE OUT !...And I'm out 150 dollars !
Lowes review in Greensboro, North Carolina: Wrong paint color for two rooms
Painted a child's room. The color is a light pink. Ran out of paint with the second coat, so had to go to Lowes to get the same color just for another gallon, to do the second coat. Paint the room, and we wait for it to dry. Take the wallpaper off the walls in the kitchen. We get green paint to cover up where the wallpaper was (went to Lowe again). Paint and wait for it to dry. Go back and check both the child's room and the kitchen are screwed up. Both times Lowes screwed up. Never going for paint there again. Best part it was the same lady who filled both paint cans.
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