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Lowes in Marietta, Georgia - Lowe's Home Improvement

I hired Lowe's to remodel a small master bath, and to my surprise this project was well over their head(Not capable of doing the job), signed final agreement in August and as of today (Dec. 20th) the bathroom is still not complete...they did not have any plumbing or electrical to do, four weeks to get a shower door, everyone passes the problems on to someone else, promised alot of things they did not deliver, such as project would be closely monitored (which did not happen until I started getting ugly) ....Just one word "HORRIBLE"!!!! Look elsewhere if you can....
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Review
#369071 Review #369071 is a subjective opinion of poster.

Pissed off at Lowes

Today, Sunday 12/16/2012, my husband and I were shopping at Lowes in Gautier MS. I was RUDELY ordered out of the store by "one of many" store manager. Reason being, my 12 lbs Yorkie-poo! He was in the cart sitting very calmly on his pillow, not barking, but being a very good boy. We have been taking him to Lowes for 7 years and NEVER has anyone stated that dogs were not allowed. This manager spoke to me in matter that I will not tolerate. He is obviously a women and dog hater. His mannerism leads me to believe he's on a "power trip" with the manager's title! I fully intend to report him to Lowes headquarters. Apparently Lowes is TO BIG TO FAIL if their willing to lose customers over this ***!! Home Depot will be getting all my business in the future.
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13 comments
Anonymous
#829710

Did you happen to notice the large "Service Dogs Allowed" sign on the front door? Why do you think those rules apply to everyone except you? You're in the wrong, don't blame other people for that.....

Anonymous
#748466

as a former employee of lowe's, i know it's against policy for any animals to be in the store beyond assistance animals.

also, as a former employee of lowe's, i have to ask - WHY THE *** DO YOU PEOPLE BRING YOUR DOGS INTO A HARDWARE STORE FULL OF POWER TOOLS, CHEMICALS, AND CHILDREN?!

i mean seriously, what goes into that thought process? i was in arizona at the time and i'd get an earfull of "HEY, it's 200 degrees in a car right now!" and it took every fiber of my being to not ask "THEN WHY THE *** ARE YOU TAKING THEM FOR A CAR RIDE?!"

Anonymous
#686665

Maybe you're out running errands and have your dog with.....what ? Leave him in the car? Its not like they sell food....if pet stores are ok why not lowes....i hate people and love my dogs....

Anonymous
#681305

Next time bring your dog in a kennel..thay may help. Maybe he was allergic to dogs..which shouldn't be in the store unless a service dog.

Good luck elsewhere. :)

Anonymous
#632915

I work at a Lowes in Texas. I see as many dogs in my store as people.

Seriously. I dont bring my pets to the store with me. I will never bring my fish to Walmart, I will never bring my cat to Whataburger. Why do people bring dogs to Lowes?

All *** day long...all laid out in the shopping carts like babies.

I *** hate people that do this and I usually wont offer them help. ***, LEAVE YOUR DOGS AT HOME!

Anonymous
#595333

I wish there was a share button. I would love to post this stupidity to Facebook and every other social network so they can get a good laugh.

Anonymous
#589155

I like dogs too, but Lowes is not a place to bring your pets. We had an incident where a shoppers dog bit a 6 year old as she walked past.

The girl was not trying to pet it.

She was just walking by the cart. Well now that shopper is facing a large lawsuit, and the shopper is hoping Lowes backs her up which they will not.

Anonymous
#585808

Its the policy. Get over yourself.

Im guessing that he probably doesn't hate dogs or woman.....just ignorance.

Just because you have been speeding down a road for 5 years and have not got caught doesn't change the speed limit.

Anonymous
#584920

Get over it. Leave the dog at home like most people do.

That thing they call a shopping cart is NOT a stroller for your dog, in fact, it just may be the next place I sit my toddler down in, so YAY for the Lowes manager, new or old, for abiding the Lowes policies. Take your dog to Petsmart.

This coming from a mother and a dog lover.

Anonymous
#584408

I'd sure like to know where Heartless works so I can avoid shopping there. Seem to be the kind of person I'd like to avoid.

Anonymous
#583089

Most retail places only allow Assistance Dogs in their stores. You're very foolish thinking you can bring your dog anywhere you want.

In most states dogs are banned from Parks, unless it's specifically a dog park. I voted for FUNNY! You're exactly the type of person I do not want to see when I'm working.

You think the world owes you everything and that you can act however you want and do whatever you want. Then when told NO you throw a hissy fit.

Anonymous
#582881

i HAVE 3 DOGS AND WOULD NEVER DREAM OF TAKING THEM IN A STORE WHILE i AM SHOPPING. YOU ARE NUTS!!!!!!!!!!!!!!!!!

Anonymous
#582747

Why do you think its ok for you to take your dog into the store for anyways? Leave your dog at home.

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#367844 Review #367844 is a subjective opinion of poster.

Lowes in Anaheim, California - Lowe's Warranty Service is HORRIBLE!

I bought a brand new washer and dryer from Lowes AND purchased their warranty service. What a nightmare! They hired some third rate contractor to come when after only 2 months my washer started acting funny. This guy shows up in a beat up Honda Accord with a tool belt on-and cant fix it-GO FIGURE! THEN-they say 3-5 business days for a part, I call after 3 business days of not hearing from them and they say another 7-10 business days. I called Lowe's to complain and all they said was "we can put in a request to expedite the part order-it may or may not get granted-and that request will take 2-3 business days. So, here I am with a almost new washer-a warranty service from Lowes purchased-and I have to do without a washer for 2 weeks???? Ridiculous! Don't waste your money or time-you would be better off to get someone to fix a non-warrantied machine off of Craigslist!
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2 comments
Anonymous
#579233

If the washer is only 2 months old it is the manufacturer of the appliance that is providing the warranty service. You should be upset with them, not Lowes.

Most manufacturers contract with local repair shops to do their warranty work.

GE is the only appliance manufacturer that has their own network of factory repair shops. Unfortunately most people don't take the time to find out who will be doing the service work if their appliance should need repair when they are making the purchase.

Anonymous
#628434
@check your warranty

Wrong! Lowes sells the products and sells the warrantees!

They are responsible for the products and protecting their customers from problems like this! Have you ever read the receipt from a major appliance from Lowe's? It says that a "factory certified repairman" will service their appliances.

So don't give that ***! Lowes is so confident of their repair people, they better start standing behind their warrantees and making sure the repair people are confident!

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Review
#364928 Review #364928 is a subjective opinion of poster.
Loss
$600

Lowes in Ashburn, Virginia - Most ATROCIOUS Customer Service Experience EVER!

The most atrocious customer service I have EVER experienced! Every associate I spoke with was completely rude. I had placed on online order, so I decided to just pick it up and never come back again. To top it all off, as I walked through the back entrance near the lumber section, a female associate (≈5'6" Latina, Brunette, no glasses; working the lumber section's register @ 4:30PM~5:30PM TUE 12/04/2012) stopped me and asked if I had picked-up my order (a Kreg Pocket-Hole Jig) from the front desk. I said "yes, why?" She took the jig from me and picked up a phone and directly called and questioned VERY RUDELY while in my face if someone had picked-up the order from the front desk. When verified, she didn't apologize or say ANYTHING, she dropped the jig back onto the counter and went back to doing nothing and pretending I wasn't there. And no, I did not dress or look shady, I just came from work in fact, and did nothing to merit the treatment (I'm Asian, so you can't even pull the discrimination card). Thanks to this experience, I will make sure to never, EVER return to ANY Lowe's location ever again, and I will advise every single friend, relative, and business associate to avoid all Lowe's stores. A company that will hire and retain employees like these obviously does not care about their customer service at all, and deserves no business from anyone with any dignity.
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2 comments
Anonymous
#579237

You'd be surprised how many people say they will never shop in a store again only to show up next week when they see a great price in an ad.

Anonymous
#578342

They're supposed to validate every purchase; she was merely doing her job. And, yes, it does look shady when someone is just walking out the door with an item.

All of the adjectives and adverbs you used in this post are merely reflections of your own anger at a very minor inconvenience and your own sense of entitlement.

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Review
#364884 Review #364884 is a subjective opinion of poster.
Sent this to Lowes and Lowes Corporate. Lets see if a get a response...EXTREMELY DISSATISFIED. Lost a great portion of my home in Island Park NY to the flood/hurricane Sandy. Needed a washer/dryer. Went to Farmingdale Black Friday. Nothing I picked was in stock. Was...
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Review
#364792 Review #364792 is a subjective opinion of poster.
Loss
$1000

Lowes customer service was truly customer friendly.

I posted a complaint about my samsung refrigerator in June. It has broken down for various reasons 5 times since I purchased it in 2009. Samsung was absolutely of no help. I did have an extended warranty which I purchased from Lowes at the same time we purchased the HORRIBLE refrigerator. They did send a repairman each time(sometimes it took weeks to get part and complete repair). The last straw was my last breakdown at Thanksgiving. I contacted Lowes customer service and low and behold they were very receptive to my problem and returned my purchase price. As far as future purchases we will be sure to use Lowes because of their product back up.
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#364638 Review #364638 is a subjective opinion of poster.
I took four light pendants I had bought at Lowe's to see if I could return them. I did not have the receipt, so I was aware that they may refuse to allow me to return them. But, since the total cost was over $100 I thought it would not hurt to ask. When I got to...
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Review
#364413 Review #364413 is a subjective opinion of poster.
Loss
$25
Lowe's, a large credit card service (working through GE) does not allow customers to pay in advance through any type of recurring payment or automatic payment method. This is done to increase revenue. Lowes does not allow online automatic or even allow one to...
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11 comments
tiredofU
#1276157

How does this cause you to incur late fees? Pay your bill on time thru the pay or the website.

Don't blame them, blame yourself.

You can pay thru your checking account directly and not have them draft it. If they accept online payments, then pay online!

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#364111 Review #364111 is a subjective opinion of poster.
Loss
$178
Bought a Troy-built zero turn mower at the lowes in shelbyville Ky on 8-9-12 they tried to charge me $200.00 more than the tag attached to the mower. They claimed that the price was $2,799.00 not $2,599.00. After telling them they have it out front for $2599.00 and...
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1 comment
Anonymous
#577367

There's so much fail in this post that I don't even know where to begin.

First of all, the one year warranty is through Troy Bilt, NOT Lowe's. By bringing it there you essentially are going to pay for a third party company to fix it. Lowes doesn't fix it. You should have called Troy Bilt ad they would have fixed everything for you.

And second, your entire tone is just so condescending, although, ironically, you come off like a complete *** and ***. You realize that if you go into these types of situations with a more positive attitude you'll get better results, right? You probably went in there screaming like a lunatic. If you went in there calmly, they would have been much more helpful, guaranteed. You sound older, but it seems you still haven't learned the basic rules of human interaction and grace under fire.

Review
#363938 Review #363938 is a subjective opinion of poster.
Loss
$2600

Lowest price is false advertising on tv

Recently checked Lowes price for Nova Brik siding to do some additional work with this product from 2010. They closed local store so store is 60 miles away, the items total twice the price of Menards that is only 30 miles away. No wonder they give 5% credit card discount. Bought nova brik from them in 2010 before they closed. This is special order non returnable building materials. Will buy at Menards! At least Menards has rebates or sales on the items. Lowes does not. We are talking several thousands of dollars here not just a few cents difference on some appliance.
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#363885 Review #363885 is a subjective opinion of poster.