Lowes Reviews and Complaints
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Lowes in Boston, Massachusetts - Horrible quality and don't give a *** attitude!!!!
Bought a full house of indoor solid core doors, all came with wrong trim and the quality was so bad the installer had to disassemble and rebuild almost every unit.and replace trim. On the two outdoor units I bought the hinges rusted up in 3-4 months, they said I should have ordered stainless hinges.Who sells outdoor doors that rust off their hinges ??? When I asked them to warranty the hinges they just laughed.If you buy anything from lowes make sure it is a well known name and not a Lowes product.. Or just go to Home Depot.
Lowes Window/Door Installation
My husband and I had all new windows & doors, puchased at Lowes and installed by Lowes, put in our home approximately 2 years ago. ALL of the windows have condensation, which leaks onto our window sills, and all are drafty. ALL of the doors have horrible drafts and the windows within the doors have condensation and leak as well. You can actually see outside through one of the french doors we had installed. Despite attempting to contact the representative we worked with on several occasions, we never received a return call. I have since contacted the corporate office and I am awaiting a reply, if it ever comes. If you live in the Parkersburg area of WV, I would highly recommend you use some other company for the purchase and installation of windows and doors. It is ridiculous that we spent over $9000 on these windows and doors and instead of our utilities going down, as expected, they have actually increased. We would have been better off to keep the sliding glass doors and single pane windows we had prior to our purchase.
Lowes in Fort Myers, Florida - Appliances
I purchased an entire kitchen of appliances. The Stove, microwave, and diswasher were delivered but one hour and 30 minutes early with 5 minutes notice. Ok that worked but had to scramble to unhook stove and cord as delivery personnel were looking over my shoulder. Frig was supposed to be delivered in 2 weeks. Got a call 2 days later at 8:30 pm that the frig was going to be delivered the nest day between 12 and 2 pm. I turned off the water to the ice maker on my current frig and unhooked it from the water supply. At 1:30pm the next day. I checked my phone for calls. No messages but two handups from delivery company. So I called the delivery company and was told the frig did not come in and was not going to be delivered. I aske when and was told to call Lowes. Called lowes and talked to the manager and was told he had no info on the call but because it was their delivery company would accept the blame and after checking said the frig would arrive in 2 days. Waited 2 days and called for Lester the manager and he sent me to the appliance manager. He said the frig was due in a week and would call me the following week and confirm delivery. Guess what no call so called Lester. He said I am with a customer and will call you right back. Waited 2 hours and got a call from the appliance manager again. He said the frig would be in the following monday and would call for a Tuesday delivery. It is now Wednesday and no call. I have a commercial credit card from Lowes and have spent many $1000's of dollars with them on my 16 rental properties. They are idiots. Do not spend a dime at Lowes. My credit card is now chopped into little pieces.
Lowes in Lancaster, Pennsylvania - Employent
I have worked for only two firms in lancaster,pa for a total of 40 yrs. I now find out that Lowes and other big companies feel Im to old to be of any help so I tell lancaster companies go to ***! My time has come to legally push issues with these firms,65 isnt that old I have many talents as do others my age just give us a chance!Im also a viet-nam veteran ,but it still didnt do me any good .9 times I was turned down by Lowes for a better and younger canidate, and the younger one stsys only for a short time ,but LOWES AND OTHER CORPS. DONT CARE JUST HIRE MORE
Lowes in Rosedale, New York - Bought on line, not available in store
Was looking for a generator after Sandy. . .Lowes advertised a decent Generac on their website and said multiple were available in their Rosedale, New York store. . .I went ahead with the purchase and was fully charged within two minutes of hitting the submit button. . .received the usual your order is in process email and should be available for pickup in 20 minutes. . .well, waited two hours or so for another email to say come get your generator, however none received. . .called their 1-800-number to see what the deal was. . .nice lady on the phone got in touch with the store and came back to tell me their were no generators available. . .asked for immediate refund and was told that was not possible, I had to wait for the store to cancel my order sometime in the near future and then the bank would credit me back my money on their schedule. . . So Lowes sits on $700 of my money for a product they never intended to sell me. . .this is worse than a bait and switch. . .it's a major corporation swindling me out of money. . .
Lowes in Gatesville, Texas - Lost for words
Lowes.com, in combination with the Local, Killeen Lowe's store is the WORST, MOST UNPROFESSIONAL, MOST UPSETTING store, run by an IGNORANT, non communicating and seriously *** shoulder shrugging bunch of idiots! I hardly know where to start but I want to keep this short....lets start at my last online order, because it seems I learned NOTHING from getting screwed once! So point is, I have to go pick up my (in stock) toilets after 2 weeks because they were actually NOT in stock and when they came in 2 weeks later they wanted to deliver them in EIGHT days!!!! The store is 20 miles from here! EIGHT DAYS. I picked them up myself. of course the delivery charge was paid anyways and not refunded! So am an *** and ordered again. $1500 worth of renovation supplies. thought I was smart this time. only ordered stuff that it said was "in stock at Lowes Killeen" You will be contacted in 24 hours to arrange delivery. thank you. that was easy NOT!!!!! that was day 1 of a nightmare! day 2 & 3 pass, no call. I write to customer support in Killeen directly, no answer. I write again, no reply. I write to support via the website and get an answer the next day, 6 days after my order. One say "Sorry, I will give this to the online support department and someone will contact you within FOUR days to DISCUSS this issue" HUH? Let say nothing would get delivered the next 2 weeks. Then I get a call scheduling delivery for 7 days later. Then I get a call telling me a product I ordered has come in and is now available! So I ask is my order complete now? Will everything be delivered? Yes mam! Another call 2 days later....your items came in. Say what? Another call on the day of delivery..2.30PM. Says he called at 8 this morning and I didn't pick up, so they rescheduled delivery for the next day!!!! OK, I am boiling now....3 hours later another call "mam, your tile just came in and you can pick it up tomorrow" WHAT?????????? it was suppose to be part of a delivery from TODAY??? I calm down and ask him, so will everything be delivered tomorrow, is my entire order in? He answered 'I don't know!" The value of loss I have put down, is for the FOUR weeks I have been sitting here, unable to renovate a house we are trying to sell! it's a low estimate
Lowes credit card ripped me off!
I wad charged twice for a purchase. I was credited months later but in the mean time the deferred interest was not credited to my real purchase. So now I got smacked with all of the interest from the original purchase because they will not allocate to the original sale! I have called over and over..they said some one would call, done one would send me a letter and no one has done either! I'm going home depot! I'm paying of this rip off credit card and cutting it up! I'm sick of broken promises by Lowes.. they don't know the meaning of customer service!
Lowes Credit Card
Lowes, You Upset me.
Before I start I want to let everyone know that the following review was sent to Lowes and two days later I received an email saying that it was rejected. This is why I am puting my review on this website. Wow! Where do I start. Oh! I know. Lowes ask me to review this product. I already reviewed it earlier in the week, but did not give it great reviews. Not sure what happened but I think Lowes deleted it because I rated my experience with Lowes so low and the product wasn’t the best. I even emailed Lowes corporate to find out what happened to my review but never received an email back from corporate. I figured if I give it 5 stars this time they may let this review pass. Now here are my true thoughts about Lowes and this product I am going to try to write this up just like the original review. Lowes – If I had to grade them they would get a “D”. My overall experience with Lowes was a nightmare. I initially ordered this material on line. I paid for it on line knowing exactly what I wanted. My local Lowes showed the material in stock. Two days later I get a call saying they do not have it. To me that is not that big of a deal because I have a month til I start the product. My issue with this is that Lowes tells me they have to do a return on my internet purchase and then I will have to order at the store. I figure okay no big deal. When talking to the sales person on the phone they said they would do a return but it would take 3-4 days. In the meantime I asked if they could order the tile for me. They said yes, but would need me to purchase it. I mentioned that I already did over the Lowes website. They said they needed me to pay in person or over the phone. So now I paid twice for the tile and have nothing. I had to pay so I could get it ordered to have it in time for the first day of laying tile. (I did get my money back for the internet charge). Then for my hassle I asked if they could possibly throw in free delivery the whole across town (5 mile at most). I get a phone call back saying no they could not, but would do it for $25.00 HA HA! Long story short. I finally talked to a gentleman in the tile department who helped me out immensely and got all my issues resolved (two weeks later). If it wasn’t for this gentleman I would have given Lowes a SOLID “F”. Tile review – The good part – beautiful tile – reasonable price compared to other tiles – Made in the USA. – Now the bad part of the review. I ordered 480 square feet, 10 sq. ft per box. That is 48 boxes. Out of those 48 boxes there was at least one if not two chipped pieces in each box. I can say without a doubt I had over 60 pieces with chips in it. I used most of them where my counters would be going, cut pieces, or in the closet. When I started looking at where these pieces were chipped they were all chipped on the edge approximately 11” from the one end. All tiles that were chipped seemed to be the 4 thru 6 piece in the box. I am not an expert by all means but I would say it had something to do with the machine that was manufacturing this lot this specific day and apparently quality control was not doing their job. With that said in reality I give this whole experience a 1 ½ star. I was very disappointed with the whole project. One more thing . I am not one to complain (believe it or not). This is the first review that I have ever written anything negative.
Lowes in Matamoras, Pennsylvania - Sold a used appliance as new
Lowes sold me a new refrigerator and delivered me a used one.They originally sold me a G.E. that froze all my food so I paid more for a more expensive one. They delivered a used refrigerator and told me it was new.The Samsung has a bad vibration noise. I called Samsung and they told me I was the second owner of that serial number.I talked to the associate and he couldn't figure out the problem.The manager just wants this to go away like nothing happened and give us a new one.I don't trust them so I want a refund , now I don't have my old one back.
Lowes - ONLINE ORDERING NIGHTMARE
My husband and I shop Lowes all the time for everything. On January 17th at 11 AM, we purchased 5 packages of insulation on line. We used the EBATES search engine to go to Lowes.com as we always do. As always we used gift cards that we had bought had Giant Eagle of Lancaster- we purchased two 100 cards. We went on vacation and when we returned, I called the Lancaster Lowes and asked how much longer for our order to arrive. i was then told there was no order for us... and our NIGHTMARE begins. The order was processed as Ebates has a record of my order.. what happened at Lowes. com who knows. When I went back into my personal account on Lowes .com the order was now still showing still in my basket with the gift cards (numbers were blocked out) applied and stating no balance due. I tried to complete the order and received an error to call customer service. I spent 2 HOURS with the customer rep as she put me on hold at least 1/2 dozen times. I told her I did not have the cards anymore as the order had processed on the 17th. She told me that even though my cart was showing gift cards were applied she could not process the order - she would need the gift card numbers. They would also not take my information from EBates that I had purchased the products on that date and I even had an EXACT TIME!!!. I again stated I had no idea how I was going to get them. She told me I would have to call my credit card company as well as Giant Eagle to see if I could get the numbers. She said once I did she could process the order. My husband was IRATE-- he then spent another HOUR on the phone with Crystal- a supervisor who reiterated that we needed to get the numbers. After many more hours of phone calls I was finally able to obtain the card numbers from Giant Eagle. We called back Lowes. com. NOW they stated they were not able to process the orders with the card numbers as they needed the pins!!!!! My husband and I were both so irate at this time....... we had spent OUR ENTIRE DAY trying to get an order that we had placed weeks ago and PAID FOR!!!!! Your system obviously has a major glitch. The customer service rep(above) stated she would forward the matter to Lancaster Lowes manager. Now, tonight I was on my computer and I remembered I had a password/ number saver installed and i was able to recover the Lowes cards numbers as well as the pin numbers !! So, I figured I would go ahead and just re do my order as I could not stand to be stressed, angered and dealt with so poorly by Lowes anymore..... BUT OF COURSE!!!! the cards are now showing they have NO BALANCE.... imagine that????? PROBABLY BECAUSE WE USED THEM ON JANUARY 17TH t TO PLACE THE ORIGINAL ORDER!!!!!!!!!!!!!! Words can not even begin to describe how ANGRY I AM right now..... I will be forwarding this email to Better Business and any and everywhere I can. **** I want the products we ordered delivered to our home asap paid in full with the gift cards we PAID FOR. I also am requesting come compensation for the aggravation and completely POOR customer service.
Lowes Gift Card
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