Lowes Reviews and Complaints
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Damaged freezer and bad delivery service | Lowes review from Fort Oglethorpe, Georgia
I went into the store to purchase a small chest freezer. The smallest one had a clearance sticker on it. The floor model was damaged. I waited while the sales person went to the back to see if there were others available. When she came out, she told me that they had them in their warehouse. I asked the price and she told me that they were all on clearance. I waited a week for the delivery for one from their warehouse. When they brought it, it was the damaged floor model. I called and was told that "I was misimformed" and they would be glad to credit and rebill me for the new model (which of course costs more). So I have to go back in to the store and wait for another delivery. The freezer that was delivered didn't even have the manual in the envelope. Nothing was in it! Just an empty envelope taped to the back of the freezer. I had asked for delivery after 6 PM as I have to work weekdays 8 to 5. The first day the delivery guy called and told me that delivery time was between 2:30 and 5. I told him I could not be there. He said he would call the next day. He did and told me that delivery would be between 10 and 2:30. So much for the "hassle free scheduling" that is printed on the back of my receipt. When I tried to log in and complain, the web site said incorrect user name or password. And I know my user name and password!
Veteran's discount | Lowes review from Fort Myers, Florida
I think it is a TOTAL disgrace that Lowe's no longer offers a 10% discount to U. S. service veterans. I was told by employees at Lowe's that if I applied for a veteran's stamp on my driver's license, that I could save 10% on all purhases frpm Lowe's. It took me 4 trips to the DMV and a very long wait in line to finally get the veteran's stamp on my driver's license only to be told that Lowe's no longer honors this policy. VERY disresspectful to all our honered veterans who served and gave their lives for their country.
Kitchen Installer Replacement | Lowes review from Elizabeth, New Jersey
I received the Kitchen Cabinets on Thursday, May 30, 2013. I called the installer (Mr. Collins) to set a date to install my kitchen cabinets. The installer told me that he will call me back with an installation date. He never returned my call and the only reason he finally called me was only because Lowe's customer service called him. Finally the installer calls me to give me an appointment for Monday, June 3, 2013. I told the installer that I already have personal appointments scheduled for June 3, 2013. I asked him if he can come on Tuesday, June 4 or Wednesday June 5. He stated that he cannot because he will be on vacation. I called Lowe's customer service to have another installer come to install my Kitchen Cabinets. Customer service informed me that they don't have anyone else in my area which is UNACCEPTABLE! The installer called me again after customer service called him and he stated that he can come to install the Cabinets on Wednesday, June 12 which is two weeks after receiving the cabinets which is UNACCEPTABLE. I told the installer that I will accept this date but that I’m calling customer service because I’m frustrated with this service. I want a replacement installer to come over to install my kitchen cabinets. I have the kitchen cabinets in boxes taking up the space in my entire kitchen and another box in my living room. This is very upsetting that Lowe's such a big department store don't have a replacement installer in my area. The installer goes on vacation and the customers have to wait until he returns because Lowe's doesn't have a replacement installer. This is UNACCEPTABLE and I'm NOT happy with this service and It's frustrated that Lowe's cannot have someone to install my cabinets.
Riding mower | Lowes review from Winchester, Kentucky
My name is Autumn Smith from Williamsurg, Ky. I am complaining today because first off I paid good money for a warranty on my Troy built riding mower that ovbiouvsly lowes doesn't stand behind. I called them on May 8th to notify them about my mower... It was broken down and I needed someone to check my warranty and have it picked up and worked on. They didn't pick it up until May 13th.. I paid someone to do my lawn which Lowes complains in their warranty that they will have the yard work done while under warranty. Right.. Well, they did even tempt to service my yard as said Under warranty..... They had my mower for 3 weeks. I called several times trying to find out what the update was they replied they were still waiting for the part which was 2 weeks of already having my mower. I paid someone 2 times to mow my lawn which was $55.00 dollars each time and then on top of that they drop my mower off with out ringing the door bell. Leave the keys in it nice work guys. But anyways I start mowing and it goes out again after covering 50 ft of the lawn. I call them back the same day for them to tell me I have to WAIT.. For them to pick it up again.. Okay you guys come pick it up NOW or refund my *** money.. Meanwhile you can not wait and come now my grass.. Do you all understand I did buy a new riding mower to pay wait.. I paid this last guy to mow my lawn he never showed up.. I'm beyond pissed.. My yard looks awful and I know ppl and talking about me and its a good start on someone reputation which I'm sure you all like to keep yours, right. Do something now
Warrenty | Lowes review from Edinburg, Texas
Lowes does not stand by their warrenty. Bf bought a lawn tractor with the extended warrenty. it stopped running so we had it picked up for repair. They have had it for 3 weeks tomorrow. They said the battery was dead of course if it hasnt ran in a while it will be. We kept telling them it is the cylinoid and to change it but they kept insisting there was nothing wrong with it and that we had to pay them 70.00 to bring it back because there was nothing wrong with it,That was Bull ***. They went to start it yesterday to load it on the truck and guess what....it wouldnt start.oh and they said if they had it for 2 weeks we were to get a 50.00 gift card well tomorrow will be 3 weeks and now they say since they didnt have to fix it we dont get anything. DONT BUY FROM LOWES.....THEY LIE. BTW now they have to fix it.
43 days and counting | Lowes review from Lexington, Kentucky
I purchased a Samsung refrigerator from Lowe's Home Improvement in May, 2012. The refrigerator stopped working the middle of April, 2013. The refrigerator was deemed unrepairable 5 weeks ago, the product has a manufactures warranty of 1 year plus I purchased the 4 year extended warranty. I have received nothing but lies on replaceing my refrigerator. Each week Lowes promises that they will have a replacement refrigerator for me by the end of the week. it is to the point that I'm sure I will have to retain an attorney to get get my refrigerator replaced. Lowes is also "supposidly" to replace the groceries I had. If it has taken this long and still no replacement refirgerator I am confident that Lowes will not honor the replacement of the refrigerator contents.
LOWES DONT BACK UP THERE PRODUCT
GOT CHAIN SAW LAST YEAR NOW DONT RUN I DONT WONT IT FIXED I WONT IT REPLACED THEY WONT DO IT I EVEN GOT 2 YEAR WARRENTY T K JGV HG NBJHM JJKJ FTGR HY JIK TY B B B B B B BB B BB BB BBBB B B B B B B B B B B B B B B B B BB B BB BB B B B B B B B B B B B B B B B B B B B B B B B B B B B B BB B B B B B
No vetrans discount | Lowes review from Frankfort, Kentucky
Was told vetrans can no longer recieve a discount. You must have a picture id. The only ones to get a picture id are active military and retired pesonell. This was supposed to have come down from corproate. If you are going to advertise a vetrans discount, you should honor it. They sure advertise it real heavy around vetrans day. I guess that is the only day we as vetrans served our country in the eyes of corporate america. Lowes won't be getting any more of my buisness. Hope all vetrans do the same. Maybe if they lose our buisness they will think twice for their snub.
PROMISED DELIVERY NEVER ARRIVED | Lowes review from Phoenix, Arizona
I ordered a bar-b-que grill and requested delivery on a specific date. Though Lowes told me it would take 7-10 business days to obtain the product, this was no problem since I ordered it 16 days in ADVANCE. Lowes confirmed my delivery date and charged my credit card. The DAY BEFORE my grill was to be delivered, i received a call from them telling me the grill I ordered was not available and they would not be receiving this model to fulfill my order. They didn't inform me at the time I placed my order...or even within a few days or a week following the placement of my order...THEY CALLED ME 18 hours BEFORE IT WAS TO BE DELIVERED--TWO FULL WEEKS AFTER PLACING MY ORDER--to tell me I wouldn't be receiving it! Too late to call Home Depot or another retailer to find the unit in time for the party I had planned weeks in advance. Terrible service.
Accused of shoplifting by Lowes
I had gone to Lowes to get fertilizer. On the way in, I noticed they had vegetable plants on sale. I bought the fertilizer and loaded it in my care when my wife called and needed some mosquito spray. I went back in, got it, and was headed back out to buy a couple of tomato plants when 2 female employees jumped in front of my cart. I told them I was just going to get a few other things but they wouldn't let go of my cart. I left it and as I was leaving she yelled across the store to what looked like a manager that I was trying to leave with merchandise. Embarrassing. I've shopped there for years but never again. I'm a 60 year old Professor and never stolen anything from anyone.
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