Lowes Reviews and Complaints
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43 days and counting | Lowes review from Lexington, Kentucky
I purchased a Samsung refrigerator from Lowe's Home Improvement in May, 2012. The refrigerator stopped working the middle of April, 2013. The refrigerator was deemed unrepairable 5 weeks ago, the product has a manufactures warranty of 1 year plus I purchased the 4 year extended warranty. I have received nothing but lies on replaceing my refrigerator. Each week Lowes promises that they will have a replacement refrigerator for me by the end of the week. it is to the point that I'm sure I will have to retain an attorney to get get my refrigerator replaced. Lowes is also "supposidly" to replace the groceries I had. If it has taken this long and still no replacement refirgerator I am confident that Lowes will not honor the replacement of the refrigerator contents.
LOWES DONT BACK UP THERE PRODUCT
GOT CHAIN SAW LAST YEAR NOW DONT RUN I DONT WONT IT FIXED I WONT IT REPLACED THEY WONT DO IT I EVEN GOT 2 YEAR WARRENTY T K JGV HG NBJHM JJKJ FTGR HY JIK TY B B B B B B BB B BB BB BBBB B B B B B B B B B B B B B B B B BB B BB BB B B B B B B B B B B B B B B B B B B B B B B B B B B B B BB B B B B B
No vetrans discount | Lowes review from Frankfort, Kentucky
Was told vetrans can no longer recieve a discount. You must have a picture id. The only ones to get a picture id are active military and retired pesonell. This was supposed to have come down from corproate. If you are going to advertise a vetrans discount, you should honor it. They sure advertise it real heavy around vetrans day. I guess that is the only day we as vetrans served our country in the eyes of corporate america. Lowes won't be getting any more of my buisness. Hope all vetrans do the same. Maybe if they lose our buisness they will think twice for their snub.
PROMISED DELIVERY NEVER ARRIVED | Lowes review from Phoenix, Arizona
I ordered a bar-b-que grill and requested delivery on a specific date. Though Lowes told me it would take 7-10 business days to obtain the product, this was no problem since I ordered it 16 days in ADVANCE. Lowes confirmed my delivery date and charged my credit card. The DAY BEFORE my grill was to be delivered, i received a call from them telling me the grill I ordered was not available and they would not be receiving this model to fulfill my order. They didn't inform me at the time I placed my order...or even within a few days or a week following the placement of my order...THEY CALLED ME 18 hours BEFORE IT WAS TO BE DELIVERED--TWO FULL WEEKS AFTER PLACING MY ORDER--to tell me I wouldn't be receiving it! Too late to call Home Depot or another retailer to find the unit in time for the party I had planned weeks in advance. Terrible service.
Accused of shoplifting by Lowes
I had gone to Lowes to get fertilizer. On the way in, I noticed they had vegetable plants on sale. I bought the fertilizer and loaded it in my care when my wife called and needed some mosquito spray. I went back in, got it, and was headed back out to buy a couple of tomato plants when 2 female employees jumped in front of my cart. I told them I was just going to get a few other things but they wouldn't let go of my cart. I left it and as I was leaving she yelled across the store to what looked like a manager that I was trying to leave with merchandise. Embarrassing. I've shopped there for years but never again. I'm a 60 year old Professor and never stolen anything from anyone.
Lowes - Online order - double charged credit card
My husband and I tried to place an online order using my husband's visa. When we submitted the order on lowes.ca we received a message that the card was declined. We found that odd as there was enough credit limit to accept the transaction. We thought that maybe we had entered the card # incorrectly so we tried again. We received another decline message. At this point we used by credit card and the transaction went through and we received an order number. But then to our surprise we find that Lowes had processed the "declined" amount on my husband's credit card after all but had not sent us an order number for this transaction. Without an order number Lowes instore and customer service say they cannot do anything. And Visa won't do anything as they say its Lowes fault. At this point we have paid $2300 twice and have already spent hours instore and on the phone trying to get this resolved. We are faced with the prospect of spending more time to get our money back but now I read that this happened to others as well. And Lowes is not doing anything to fix their system? Shame on them and I am going to make a big stink of this!
Rude managers | Lowes review from Kokomo, Indiana
After having several issues with customer service at Kokomo, IN store was directed to managers on two occasions to resolve my issue. The first time I was directed to an Assistant manager (Jim) when I mentioned I do a lot of business with the store he looked at me as if I was lying and wanted to look my name up in the computer after verifying that I did indeed shop there he did the best he could to resolve the issue but was still very rude in the process. On a second occasion I had an issue with a return and this time was directed to the STORE MANAGER (Jeff) who was even more disrespectful and rude than the assistant manager I had dealt with previously. This is not acceptable in a customer service oriented business and I refuse to shop at this location. My business will go to another Lowes store or Menards here in town. The worst part is when attempting to complain to Lowes corporate the people on the phone were just as rude!
Reason of review
Poor customer service
Where do I even start? | Lowes review from Columbus, Ohio
My first issue happened when I bought a can of black paint for an exterior door. I asked for it to be mixed black. He said he had to have a color swatch for it. It's black dude. You add black. Anyways, I bought it, sent it out to my contractors and they didn't use it because it looked purple. I brought it back and calmly asked for it to be remixed because it wasn't black. He promptly continued to tell me that they don't refund tinted paint. I said I didn't want a refund, I wanted my paint to be black like I asked the first time. He put a small dab on a piece of cardboard and dried it. He then showed it to me and said this is definitely black. Frustrated, I leave and go ahead and paint the door against my better judgement. It turned out to be blue. Next day, I go in to return some stuff that we didn't use on jobs. I walk up to the return desk and the lady asks if anybody saw me come in. How am I supposed to know? She continues to act suspicious and asks if I have a receipt. No I have a mylowes card I say. She puts the phone number in and says none of the stuff is on there and they won't return it without a receipt. Later I find out its because the cashiers have been using the wrong screen to enter the mylowes information. So now I have a bunch of stuff I can't return because I was told my stuff would be on a mylowes card and it's not. And just today I went to walk through a house that is supposed to be finished by Friday (2 days) and the walls are the wrong color because they sent me the wrong paint. My guys painted the entire house the wrong color. So now I have to waste more money and time fixing this problem that shouldn't have happened in the first place. AND I used to work at Lowes, so I know that getting things right isn't that difficult if people would actually do their jobs right. Needless to say, I am a bit frustrated with Lowes and am considering taking my business elsewhere.
HOW DARE YOU SELL A DOORMAT THAT LOOKS LIKE THE AMERICAN FLAG | Lowes review from Dallas, Texas
The Veterans have a right to be upset by the selling of this Doormat that resembles the American Flag. Even if it is not an exactly like our Flag, it still has enough design elements to be recognized as made to look like our Flag. This is disrestful of the Flag of this country and all the veterans who have fought for our freedoms. My Dad was a World War I Vet; my Brother....War War 11, and his son, Viet Nam. I will no longer shop at Lowes. I have already boycotted Home Depot because of their stand for the homosexuals; now I will boycott Lowes for their desrespect of our Flag.
Lowe's Stanley CH7 Chipper | Lowes review
Like many others, I also bought a Stanely CH7 based on the "electric start" When I couldn't find it in the manual I was told that it "must be an electric assisted state and that I would see the difference" of course if I added gas or oil then it could not be returned. now that Lowe's has finally admitted that they "made a misstatement" i.e. falsely described it , they will not stand behind their "mistake" To bad, So sad" your stuck with it. The lesson my friends and family learned is never to buy a big ticket item from Lowe's. I'm not surprised that CNN reported: "A day after Home Depot (HD) delivered earnings and revenue that were much better than forecasts and raised its guidance, Lowe's (LOW) reported a weaker-than-expected quarterly profit for the first-quarter on declining sales"
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