Lowes Reviews and Complaints
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Extented Warranty from Lowes not Working
I purchased a Whirlpol washing machine from Lowe's in Leominster, MA in September 2012. I also purchased an extended warranty. On December 23, 2012, the machine stopped working. A&E (which is the local contractor for repairs) serviced the machine during the original purchase warranty. They have scheduled a repair, or been to the house five times Each time a service call is made from A&E, we have to travel a minimum of 2.5 hours to meet a repairman. Last Friday 1/18/13, the latest scheduled appointment (drove 2.5 hours), we got a call from A&E that they have to cancel the appointment. The repairman came the following morning, only to say that the part that had been order was defective and now they had to order it for a second time. This whole episode has been a disaster. No satisfaction from Lowe's, no cooperation from Whirlpool and A&E should not be a repair representative for any brand appliance. I asked for a new machine or a refund. How many times should a repair be attempted? Its been a month now and 5 visits. Still no working machine.
Lowes review in San Diego, California: Extended warranty issues
I purchased a Whirlpool Washer with a Lowes Advantage 4 year warranty.After about 15 months I started to have problems with the washer. Over the next 3 months I had service appmts approx 6 times finally averdict that they could not figure out what was wrong and I had not reached the repair threshold so now the confusion starts that eventually led to a partial allowance after another 2 and a half months went buy. The problem in the end was the lack of responsiveness of Lowes Corporate and the stalling, I believe hoping I would give up. I would not buy from them again, the aggravation and lack of real conern was just min d boggling and I would buy from a different stor like Bestbuy and try their extended warranty. Lowes is just not worth the aggravation and I have never experienced poorer customer service in my life.
Lowes review in Columbus, Georgia: Botched range installation
Purchased a range and microwave in December. Installer COMPLETELY butchered the counter top when installing. Finally, after about 30 phone calls, negotiations and haggling....I received compensation for the cost of new counter tops....BUT NEVER AN APOLOGY! It was constantly a "I'm waiting to hear back from them" answer. No sense of urgency on their part. Terrible customer service!! See for yourself....it's HORRENDOUS!! This was an installation that cost me $350, done by a "professional". It will now cost me approx $1000 to install new granite counter tops. I won't every go to Lowe's again...and I've made sure all my friends know too!
Lowes review in Clermont, Florida: Vet discount
My husband and I went to the Clermont store today and was told the ID card he has for a discount was no good at that store. His card is his discharge from the Army and he uses it at other stores and has never had a problem with it before. We want to know why this store is always giving vets a hard time about a 10% discount?? Could you please advise on this since if there is a problem with Lowe's the we will start going to Home Depot for all our needs., This was all said by the store manager.
Lowes "Hassle free return" HOAX
In Oct '12, I purchased a Kobalt rolling tool bag from the Severn, MD Lowes store. After a few months of use, the lifetime guaranteed item broke a wheel and had sticking issues with the telescoping handle. In Jan '13 I went to the Glen Burnie, MD Lowes to exchange the damaged bag for a new one. The customer service associate asked me if I had a receipt or had the original form of payment (so they could look up the transaction in their system). It was supposed to be a HASSLE FREE RETURN -- Kobalt was definitely a LOWES item sold only at LOWES stores, so it seemed sensible that receipts and "My Lowes" purchase tracking was unnecessary should anything break under warranty. Boy was I wrong! Many years ago (probably 6 or more) I had returned an item without a receipt for a store credit, which is what I usually satisfied with doing, since I generally purchased something else in the store anyhow. Well, it appears they have changed their return policy and held a grudge against past receiptless returners by keeping a "Permanent black list" (as I was told by a Lowes Return Administrator). This time I was not allowed to exchange my item for a store credit (or even item-for-item) using my ID and they were unable to find the purchase on my Lowes credit card. My so-called "hassle free" return had become a major hassle and almost cost me a wasted trip to the store until my wife stepped up and exhanged it for me with her ID --- now she is black listed too by the intolerant and warranty dishonoring Lowes machine. Lowes stores have become too big for their customers' good and have lost touch with their customers' needs. I have purchased Husky tools from Home Depot before, but have never had the same rude disregard for honoring their guaranteed tools. I've always been able to exchange one broken tool for a new tool of the same kind without have to go through a formal return to a store credit and then repurchasing the item as was the case with Lowes. It should have been a simple exchange at Lowes - one item for one item - but leave it to Lowes to make it complicated.
Lowes review: Nightmare Kitchen
In Feb 2012 we ordered a kitchen to be installed in March. That kitchen was fully completed at the end of December 2012. It took over nine months! The staff were incompetent from designer, to installation, to store manager and district manager.We were used as a guinea pig and Lowes made every possible mistake buidling our kitchen. All the store did was blame us, the customer, for all the mistakes done. This was supposed to be my dream kitchen. It turned into my nightmare. Nobody who has come into our kitchen over the last year will ever buy another product from Lowes. Their treatment towards us was disgusting and shameful.Furthermore, their exective customer service is a complete joke. Their final settlement amount was insulting, given all the nonsense they have put us though.
Lowes review in Decatur, Alabama: Lowe's Customer Survey
Went to search engine "www.Lowes Survey.com/survey". There were a number of hits, none of which allowed me to take the survey. On one hit, it started with some questions beginning with education and age. Among other things it asked what year I graduated from HS. (I had already checked that I was a college graduate and was "over 65". Then it gave me a list of options (dates), none of which was valid. (I graduated from HS in 1955 and graduated from college in 1959). The list of dates didn't go back that far! It also asked for my college GPR. Since we used a 3 point system instead of a 4 point system, I couldn't answer so I guessed! I tried all the hits on Lowes Survey. None allowed the survey.
Lowes review in Charlotte, North Carolina: Racist place to work; for real.
Lowe's is a racist place to work and shop and if you don't care for racism especially where you spend your money, you should not shop there. Racism is ramped and encouraged and nothing is done about it because you spend your money there. I work there and I definitely know. I won't be specific but you have been there and you have seen it. You don't have to look very far. Just go in, be non-white and ask a few questions, especially to management and see how they treat you. I am saying this because it is true and I am sure that many of you have experienced this also.
Lowes review in Spokane, Washington: CUSTOMER SERVICE
I WENT TO THE NEW SPOKANE, WASHINGTON STORE ON THE NORTH SIDE, LOOKING FOR A NEW WASHING MACHINE. THE STAFF KNEW NOTHING ABOUT THEIR PRODUCTS, HAD NO IDEA WHERE ANYTHING WAS IN THE STORE AND WENT OUT OF THEIR WAY TO IGNORE THE CUSTOMER. I HAPPILY WENT BACK TO HOME DEPOT AND BOUGHT A NEW WASHING MACHINE. I LEARNED MY LESSON. I WILL NEVER TRY SHOPPING AT LOWES AGAIN. (LOWES LOST A $800. SALE) NOR WILL I RECOMMEND THE LOWES TO MY FRIENDS AND FAMILY. IF YOU WANT GOOD SERVICE, LOWES IS NOT THE PLACE TO GO. IT IS A SHAME THAT WITH THE NEW STORE THEY DID NOT INPUT GOOD CUSTOMER SERVICE TO GO WITH IT.
Lowes review in Worcester, Massachusetts: Incompetent! BUYER BEWARE!
I've been dealing with these clowns for nearly 2 years. I’m in the process of replacing all windows in my home with Pella 850 series windows and new entry doors as well. To say my experience has been unpleasant is an understatement. Phase 1 windows were installed without incident. Overall I’m happy. The custom entryway door on the other hand was a mess. The installer needed to trim the floor back in order to get the door so sit plumb. I told him well before he started the install but he assured me everything would be fine as he has been installing doors for 20 years He didn’t. I wound up going back to Lowes and after nearly 8 months the problem was fixed. That was after I had the door manufacturer out here for an inspection. At the end of the day it was a bad install just as I had said all along. Lowes ultimate made good on it but not without a lot of my time researching and pulling all the pieces together. Of which I should have to do anyway. However... I also had them install a storm door. The problem with that was no sill extender on the custom entryway door. After Lowes came out to inspect... The deemed the door was installed properly. BS! Any fool would know that the wipers on the bottom of the storm door work correctly ONLY when they wipe across the sill. Not the case here. So the alleged Market Director for the Northeast deemed there were no problems. Of course not... You too sir don’t have the skills necessary to make those kinds of decisions. My research on you via the web proves that point! So now we move on to phase two windows. The window in the kitchen SHOULD have matched the bedroom window in terms of size. In other words I could take the screens from the bedroom window and install them in the kitchen window and vv. This is NOT the case now with the new windows. I told the installers from the very beginning that those two windows are the same size so please order the same size. They did not. This was their fault and the installation manager from the store refuses to acknowledge the issue. Why? HES NOT QUALIFIED TO WORK ON THESE TYPES OF PROJECTS! He was more interested in texting on his phone rather than listen to me. So we move on to the phase two window install. I advised the installer that the installation needed to match the phase one install. That means they are installed in a certain location. While going through the process he ripped off the jamb extensions and put his own on (now the paint doesn’t match). That friends should have been a red flag! The windows are NOT in the correct location and in fact they are off an inch. So now the brick molding on that side of the house doesn’t NOT match the front of the house. To make matters worse, the windows are not the right size. They had to shim the rough opening by .75 / side in order to get the window to fit correctly. It gets worse... The basement windows did not have the right jamb extension. While close is size (WHICH I might add should have been another red flag) was still off 1/4". So what did that mean? That had to put a .25 face plate on it all around. Additionally in order to get the windows installed they had to put 2.5" shim on the top and bottom... That’s right! TWO AND A HALF inches of shim top and bottm. WTF?? His exuse? The manufacturer made the wrong size window. REALLY? Are you *** kidding me??? They effed up on either the measurement or Lowes ordered the wrong size. I suspect a combination on the two. To make matters worse the windows are not plumb. In fact they are out 1/4 from top to bottom. Additionally Lowes did not order sash pulls. How the EFF am I to open the windows? The market director for this area is clueless. He called after I filed a complaint and said we'll get the building inspector out there to take a look. We'll also get the sash pulls installed as well. HELLOOOOO The windows are NOT the right size. He would hear none of it. Again... He's not qualified to make these kinds of decisions. For all you consumers out there looking for windows and doors? If you aren’t going to do it yourself then go to a company who specializes in those types of products. After reading many posts on line (some not legit but others are) I'm here to tell you that the installers they employ are there because no one else would hire them. TO be fair... I’m sure that’s not always the case but the ones I've been dealing with are hacks and really don’t give a rats *** about you. You're just another customer that put money in their pocket. Do your homework. I wish I had found this site sooner! I was assured by many that Lowes does a wonderful job. Yep! They do a wonderful job at taking your money, not backing up their work thus screwing the consumer.
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