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Warranty! HA HA | Lowes review from Cordele, Georgia

I purchased a troy-bilt riding lawn mower last July (2012) for about $1200. Since then, I've put less than 20 hours of use on this machine; from the time it was purchased until winter (JAN 2013). We changed the oil prior to storing the mower for the winter months. After about three months of non-use other than bi-weekly starts to keep the fluids circulated we used the mower for about three hours over the last two months. Five days ago while mowing the grass, the mower suddenly stopped. After re-starting and releasing the brake the mower stopped again. I researched the problem and determined that the issue was related to a faulty or disconnected "safety" switch. Upon calling the Lowes service line (1-888-77LOWES) I was informed that my so called warranty did cover this issue and I would have to pay Lowes a pickup and delivery fee and have to wait 7-10 work days after Lowes shipped off the mower for repairs, for a part that shouldn't have malfunctioned in the first place. After paying over a thousand dollars shouldn't I have a reasonable expectation of quality? Considering the hours that I've put on the mower, am I not still in the break in period? Ironically, the last thing I would expect to happen is the mower BREAK during this time. Not very funny! And to add insult to injury Lowes expects me to pay to have the mower picked up and dropped off and to wait at least two more weeks if I want cut my grass. Isn't that why I gave Lowes well over a THOUSAND dollars in the first place? My family has been loyal customers of LOWES for well over twenty years but not after this. Our money will be better spent patronizing businesses that sell quality parts and services and stand behind the equipment they sell. Unfortunately, LOWES doesn't believe in this philosophy. I will have a local dealer pick up, service/repair, and drop off this defective mower and pay fifty dollars for this to be done in 48 hours. But, I will never spend another penny at Lowes!
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2 comments
Anonymous
#655004

Why aren't you complaining about Troy Built. They made it and being less than a year old it would be Troy Built's warranty that would repair it. Your complaint should be with them, not Lowes.

John N
#654757

A couple of things:

1. You do not have to start the machine up periodically when in storage. Just clean it up with a good cleaner and wax it plus put vinyl protectant on the vinyl parts. Then change the oil, clean the filter, etc. and finally, add some stabil to keep the gas fresh, top the gas off, run it for ten minutes and then let it sit till you need it again. It will start right up and no harm will come to the engine.

2. As for your starting problem. If it is, indeed shutting down because of a safety switch when you try to move it, you can either replace the faulty switch yourself or do some research and bypass the safety switch. These things are usually engaged by the closing/opening of an electrical circuit. You bypass and keep the circuit open all the time and you no longer have to worry about that happening again. Or, ask the repairman how to do it, or if he does not know you well, ask him a hypothetical question on bypassing these things.

3. Lowe's is what it is. They are a big company and not the same as the local, small repairman. It's always best to avoid the big box repairs anyway as you never know how well the repair will be done.

4. Troybilt is NOT synonymous with WELLbuilt. Not anymore. Reliability is apparently going down for this brand. They have always been expensive but worth it. No longer. In an effort to compete they have cheapened their components and while now competetive price-wise are just not worth the problems they have.

5. I now only recommend John Deere. But, only if you buy from a local John Deere dealer---never from Lowe's, etc.

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Review
#411051 Review #411051 is a subjective opinion of poster.
Service
Lowes Delivery Service
Loss
$100

Horrible Delivery Response Time | Lowes review from Milford, Connecticut

I have only purchased products twice from Lowes and I should have known from my first experience to never do it again but I gave them the benefit of the doubt. Wont happen again. The first time I ordered to the store a mirror. I got an email confirmation stating the product arrived instore and was ready for pick-up. I drove 35 min to the store and they explained it wasnt actually there. This was after waiting 30 min for them to "find it". Told me they could order another but would take a week. After a week they told me another week. I cancelled my order at that point. On to my second experience. Ordered a light online to my house. Told me 2 weeks for delivery. Product never showed up. Then when I called them to find out where my product was I had to sit on hold for 15 min. Will NEVER shop here again
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2 comments
Anonymous
#699461

Terrible customer service if anything ever goes wrong. Bought a fridge there and the first one never worked and needed to be replaced immediately, and its replacement broke in less than a year.

Lowe's staff at both Milford store and corporate office gave me conflicting info, would not return calls in a timely manner. Confirmed a repair appointment this week but no one ever showed up and no one followed up. One week later, rotten food in broken fridge and no ETA from Lowe's on when we can expect someone to look at it. And apparently I will need to have the fridge looked at by a repair company THREE MORE TIMES before they can give me a new unit - keep in mind that it has already been looked at twice already!

Pretty sure three more visits will be a waste of everyone's time as this fridge is obviously a lemon!! Buy from Home Depot or local business.

Lowe's staff at Milford is useless and do not care about customers' issues. :(

Anonymous
#655852

After hearing all the complaints I will not even go to any Lowes stores,If all the complaints are true Lowes should be put out of business.Lowes keep your junk in China.

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Review
#410373 Review #410373 is a subjective opinion of poster.
Loss
$200
Tags
  • 15 min

Lowes Sells Junk

Over the years, Lowes has driven out our old home improvement store out of business. Here are some of the things that I've purchased at Lowes and what my experiences have been. Built a deck. Purchased most of the lumber from a local lumber company. Finished on a Sunday and purchased remaining wood at Lowes. Lowes lumber was the ONLY lumber (pressure treated) to warp on my deck. And I mean drastic warping. Purchased a rj45/rj11 crimper for work. Used it very little. About the 3rd or 4th time I used it, it would no longer crimp properly. Purchased a vanity at Lowes. The faucet barely lasted a year until it started leaking. When I tried to find the replacement parts to fix the faucet, finding an associate in the store was like trying to find Jimmy Hoffa. Nobody seemed to know how to order the replacement part even after I supplied the model numbers and receipt. Ended up purchasing another full faucet (NOT AT LOWES). Purchased two electric baseboard heaters at Lowes. Purchased the thermostats for these at Lowes. Connected them and the one of the thermostats would not shut off. The baseboard heater heated to a dangerously high temperature! They did replace it, but it was a great inconvenience for me. Purchased a stove and dishwasher from Lowes. The stove's packing film would not come off easily. They said it was probably "baked" on. They had to bring a new stove. The dishwasher would not clean the dishes properly. They replaced the dishwasher and it did the same thing. Had them back several times to try to remedy the problem. Finally, I had to call my own plumber in who immediately found that the dishwasher was not connected properly by the "Lowes recommended installer". I brought all these issues up with Lowes corporate office and they offered me a 10% off coupon for my next purchase at Lowes. I informed them not to bother because I will NEVER walk into another Lowes store again. They are the Walmart of home improvement. Just remember, you get what you pay for!
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2 comments
Anonymous
#1320225

I purchased a Project Source Single Lever Kitchen Faucet and the hand handle came loose/off months later. Finding information on a defective screw is all but impossible with the vague manual they give you or the Lowes websites.

I need the screw size so I can buy a new screw and wrench. Now rather than leaving a loose but partially usable handle on the faucet for other people in the house to use I must take the handle & screw to locate a part & screw.

It now becomes a rush job.

Besides coming loose months after installation Project Source and Lowes have very poor information on their products.

Anonymous
#660763

Lowes and Home Depot both buy disc merchandise, a lot of which is flawed or seconds.

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Review
#410150 Review #410150 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1000

Lowe's/Heartland Install NJ | Lowes review from Mantua, New Jersey

I have been given the run around from Backyard Products, the install company for Heartland/Lowe's. The cancelled my original reservations and lost my second reservation. This was all after I already destroyed previous shed and valuables are on the lawn. Had to call Lowe's and Backyard Products many times before given a straight answer. They told me the third time they would arrive by one, it is now almost two in the afternoon. Do not go through the hassle of this. Go through a contractor. This shed better be worth all of this. Hopefully, Lowe's will compensate me for this issue.
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3 comments
Heartland_Industries
#1059062

We are always sorry to hear about issues with our products. We would love the opportunity to speak with you regarding the issues at hand and to get them all corrected and to discuss compensation options that may be available. Please contact our customer service department at 800-577-9663.

We look forward to hearing from you soon!

Thank You.

Heartland Customer Service

Anonymous
#677254

When the customer above stated he had to call Lowe's several times to get a straight answer. Installed sales at Lowe's should have been on the phone with Backyard or finding another contractor in their rotation to perform this build.

I know Backyard is full of a bunch of real winners but Installed Sales does have to do their part as well since the customer went into the store and purchased this shed.

Service doesn't stop after the sale is final at the check out. Lowe's had this guys money and he had nothing but a bunch of empty promises.

Anonymous
#652658

Why should Lowes "compensate" you for anything. It doesn't sound like Lowes has done anything wrong.

It sounds like it is Backyard products you should be complaining about. If "compensation" comes from anyone it should be them. Think of it this way. If you wrote a check to Lowes and it bounced should Lowes be pissed at you or your bank?

It isn't the banks fault enough funds weren't there, they are in the middle, facilitating the transaction between you and Lowes.

Same thing here, Lowes is in the middle facilitating the transaction between you and Backyard Products. Direct your anger where it belongs.

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Review
#409673 Review #409673 is a subjective opinion of poster.
Loss
$1700
Tags
  • Shed Installation

Lowes sucks!

Just about every order I have placed with them has been screwed up in some way shape or form. Charging my for an ac unit that I ordered online but the refund takes days to get on an item they don't even have! That's bull! Then when I call the store they are rude and don't really help me. They tell me to get it form annother store! Isn't this co a chain??? I shouldn't have to do that. Why would I purchase another 500 dollar unit when you haven't refunded me for the first one. A toliet I ordered in store took 3 months to come in and they claimed it would be much much less. THey have waisted a lot of my time and energy!!! Back when I bought my house I called to check on my order of a dishwasher.... loe an behold--- they ordered me a spa tub instead. WTF??? Three different times they failed to give my all my items at check out and I had to go back for them!!! Get your act together lowes!!!
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1 comment
Anonymous
#652676

Sounds odd to me. What does being a chain have to do with getting product from one store to another?

Most "Chains" have a distribution center that ships products to the stores. They usually don't have trucks running from one store to another. As for the refund it was probably a credit to a credit card. For some reason charges to credit cards are processed much faster than credits by the credit card companies.

Give it a day or 2 and it will show up. It's much more likely that you didn't take all your items from the check out counter than it is that they tried to keep them.

If they had ordered you a tub rather than a dishwasher that should have been plain as day on the order form at the time of order...why didn't you question it then. I don't think Lowes deserves all the blame here.

Review
#409648 Review #409648 is a subjective opinion of poster.

Don't buy from Lowes

We went to Lowes looking for a metal hideaway hose reel because our dogs chew on the plastic ones. While at Lowes we saw exactly what we were looking for in the greenhouse. It was actually being used to hold the hoses which were used to water the plants. We asked staff where we could locate the product in the store as we hadn't seen one for sale in the hose reel section. Staff stated they didn't actually sell them, just used them for personal use. Disappointed to have found exactly what we were looking for, but discovering it wasn't for sale, we went home and looked online. To our surprise, we found the exact product we were told by a Lowes employee they did not sell, on their website. I called and placed my order over the phone. Within an hour of placing the order, I received a call from Lowes stating due to an "IT error" the order was cancelled and I would need to place the order again. I checked my bank account and was charged $269.63 for a $119 hose reel. I was told it would take 7-10 business days to receive a refund and they encouraged me to place the order again and stated my card would be charged again. Needless to say, I did not place the order again and stated I would just wait for my refund. I waited the 10 days and called back as I had not received a refund to my account. The woman I spoke with was rude and kept talking over me. She stated the order was listed as completed and stated the item had been picked up. I live in OR, the store that was suppose to send the product to me is in FL. It seemed obvious to me that I did not pick up the product, but not to this ***. I had to argue with her for several minutes and then she put me on hold for 20 minutes. She came back and stated she had called the store in FL and cancelled the order and I should receive a refund in 7-10 days. I asked why she had to call and cancel an order I had been told was cancelled due to an IT error 10 days ago by Lowes, not me. She didn't have an answer and told me to "have a nice day" and hung up on me. Home Depot all the way!!!!!!!!!!!!!!!! Lowes, never again.....
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1 comment
Anonymous
#869542

GO TO JERRY'S. FOR GET HOME DEPOT OR LOWES!

Review
#409520 Review #409520 is a subjective opinion of poster.
Loss
$270

3 Weeks Now and Still not closer to having my Mower fixed! | Lowes review from Wytheville, Virginia

I purchased an extended warranty plan through lowes. My mower broke when it was almost 2 years old. I called over 3 weeks ago to have it fixed and they have set me up with 2 different companies to have it fixed. I ended up having to call the shops because I didn't hear anything from them and when I did they said they weren't taking any more customers. I called Lowes again today and they said they'll call me back in two days. Two days here, two days there and I'm at the same place I was 3 weeks ago. Ughhh so frustrating! This warranty plan is useless!
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2 comments
Anonymous
#653305

Extended Warranties or Repair plans are considered 100% profit to any major retail store. They also do not start working until the manufacture warranty has ended. As for as getting something repair that depends on the repair shop doing the repairs many of them are major backed up and it can takes weeks to months to have something fixed.

Anonymous
#652187

Extended warranties are just free money to box stores, especially Lowes. Don't buy them.

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Review
#409333 Review #409333 is a subjective opinion of poster.
Product
Lowes Warranty
Loss
$1200

Person on the cash register no help | Lowes review from Silver Springs, Florida

I went to purchase a number of items to finish off some projects at 7:30am I bought 2 gallons of paint 2 boxes of flooring paint supplies and 1 bag of 80lb. cement. At the register she rang up my stuff and placed the paint on the cement tearing the bag I did not want it to tear more so I asked for something just so it would not get all over everything she said she had nothing ok how about someone to help me?No such luck as a result I was covered in concrete as was my car. There was no one in back of me or in front of me. Did I mention that I am 64 years old no spring chicken I worked in a hardware store for 8 years and never treated a customer so rudely and I was a casheir.
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4 comments
Anonymous
#656601

Since you are 64yrs.Old.Why?Did you not have help along with you.Accidents happen all the time.I am 64yrs.old And when i go to HOME DEPOT i alway's have someone with me each time to assist me.Their are time's when their are no one to assist with product's that are being purchased.So it is alway's good to have a helper of your own.

Breyonna
#652631

As a current Lowes cashier, I'm really sorry and disgusted by the treatment you received. A call or attempt should always be made to try to help, especially with mess making items.

Torn concrete is almost always bagged or transferable to a new container. Unfortunately though, it isn't always something a cashier can do. We are rarely given tape for repairs, but it isn't a real excuse.

Please call the store and calmly explain the situation. Bad employees happen everywhere and it sadly takes a few notable offenses to remove them , but you deserve to have it made up to you.

Anonymous
#651146

Anna must be a lazy and profane Lowes cashier. All the cashier had to do was call for a loader to assist you.

The cashier was negligent of her job duties. But then what a cashier makes at Lowes, I am not suprised.

Anonymous
#651753
@Reality

Ha Ha :grin :upset :grin

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Review
#408665 Review #408665 is a subjective opinion of poster.
Loss
$5

No delivery, no real explanation | Lowes review from Charleston, South Carolina

We ordered a John Deere riding lawn mower this past Sunday afternoon (5/12/13) from Lowes.com and requested the free delivery. The order confirmation said that we would get delivery from our local store (a few miles from our house - I ordered online so that I would get Ebates, which was substantial on this purchase) that same day, but we doubted that would happen since it was Sunday, and Mother's Day at that. The next day I checked my home messages around 10AM, and someone from Lowe's (not sure if he was a store employee or a driver) had left a message around 9:30AM. In barely intelligible English, he said that our delivery window was 2-4PM that same day and that if we had a problem, we could call the store at an unintelligible number. I had to look up the number, but since my husband and I have our own business, and it was a slow day, he said he'd go home by 1:30PM and wait, which he did, plus it gave him time to appropriate rearrange the garage in anticipation of the new lawn mower's arrival. I left the office at my normal time, picked up our son, and arrived home around 5:15PM to find my husband's car in the driveway and our garage doors open with no green tractor in sight. Needless to say, our lawn mower had yet to be delivered. My husband had already called the store at 4:30PM, a half an hour past the delivery window, and was told that the driver must be delayed and that we are last on the list. So basically we are told to sit tight. Fine, we can be patient, stuff happens, we understand. At 5:30PM he called the store again. Twice. No one picked up the phone at all. At 6:45PM he called again. The lady on the phone told him that she doesn't know what the story is, but she will call the driver and call us back ASAP. At this point I'm really annoyed because we have to put our son to bed, and for sure this guy is going to show up while we're in the middle of everything (I'm currently 9 months pregnant, so I am physically unable handle our son's bath and bedtime routine on my own anymore). When we finally finished all that, at 7:45PM, my husband called the store again, since no one had called us back as promised. My husband was polite, but given that we were nearly 4 hours past the 2-hour delivery window, they immediately put the manager on the phone. He checked the logs and told my husband that the driver had made a note that he came by at 4, but no one was home. My husband was either in our house or in our garage (rearranging things) with the garage doors open from 1:30PM onwards. Our address is on every major mapping system, there are no streets in the entire county with even a similar name, and our house number is clearly marked in two places. We also have a very loud, working doorbell and four dogs who bark their heads off at every sound outside, so there's no way that the driver could have shown up at our house without our being alerted by the doorbell and/or our dogs. Either this guy got the wrong house, which is asinine, or he is lying. Instead my husband has to leave our business early AGAIN today to sit and wait for a delivery. While the Lowe's employees were apologetic, and the manager asked what he could do to make it right (we asked for a $35 accessory as a concession), I find it appalling that neither the driver nor the people in charge of deliveries thought to call us to say anything. Instead we had to call them to find out what the story was only to find out that either something completely ridiculous or completely untrue had occurred. I'm glad that the Lowe's employees were apologetic and offered to "fix" the situation, kinda sorta (I would have rather just had the delivery at that point rather than sacrifice business for yet another afternoon), but I want to know what the real story is. In other words, I want to know whether the driver went to the wrong house or flat out lied.
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3 comments
Anonymous
#661296

Did the ebates work, did you actually get the cash back? Someone at Lowes told me that ebates does not work for Lowes. So looking to see if it will actually work when I do it.

Thanks

Anonymous
#651152

Just to follow up, the delivery did arrive yesterday. It was a little late but reasonably so.

My husband did not ask if it was the same driver as the day before, so basically he did not ask further to find out what the story was (I would have asked).

The concession was a $25 John Deere tractor/mower maintenance kit, which includes "Turf Guard," gloves, safety goggles, and a couple of other small items. So I am pleased about that but really wanted an explanation more than anything else.

Anonymous
#650622

Sorry about the weird punctuation (random question marks and whatnot). I did not type those in, but they showed up when this was published.

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Review
#408501 Review #408501 is a subjective opinion of poster.

Pissed off customer, NEVER AGAIN!!! | Lowes review from Parker, Colorado

Walked into the garden center, at the "southlands" location. the people they have hired are so rude! Not a hi, hello.....nothing! I asked one of the employees where I would find a certain item in the garden center..he pointed down a long isle..."did you look there?...serioulsy?? I then find it BY MYSELF, (On the other side of the store) Go to the check out...Jade looks at me...I said hi..(crickets)....NOTHING!! again...seriously??? a!! from now on...I will drive the 6 miles and go to Home Depot!! They are always helpful and friendly! soooo sad, I have complained before...and nothing has been done! Guess they just don't care! You would think the "big wigs" would care, but just one look at their paycheck...and they say, oh well! NEVER AGAIN!!
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4 comments
Breyonna
#652672

Lowes cashier here. Cashiers, if that is who initially asked, cannot leave their registers to help you.

It is policy that aisle associates must walk you to the item. I'm sorry the cashier was unresponsive to you. They should have at least said hello and asked you about your day/shopping experience. Please call and talk it over with a manager.

We need calm, constructive feedback to improve and better serve the public.

I do hope Home Depot serves you well if you choose to exclusively patronize their store. :grin

Andrea
#651709

Asking if you looked where the product is is not rude. Customers always want you to hold their hand these days.

They are too lazy to look for something. I get that all the time in the pharmacy. Customers will walk right by the aisle they want to get to the window to ask us where stuff is. We are a small pharmacy in a small store.

It is not hard to read the low hanging signs.

And exactly where do you think bandaids would be? In the area marked FIRST AID. Or where are the razors?

In the aisle marked WET SHAVE. Please, use your noodle.

Breyonna
#652677
@Andrea

Lack of sign reading is my biggest complaint of the public. I've had to explain lightbulbs were in the "lightbulb" aisle they just walked past with the huge "LIGHTBULBS" sign over it.

Anonymous
#651525

Someone just got pissed off at Home Depot and is now driving 6 miles to Lowes

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Review
#408422 Review #408422 is a subjective opinion of poster.