Latest review first
Dumb *** lowes people
I bought a lawn mower at Lowes in Niles Michigan. I've used it 3 or 4 *. I replace the rope in it 3 *. and the spark plug once. and the piece of *** still won't start. so I call Lowes. tell them what's going on with the mower. they proceeded to tell me that there's nothing they can do with the mower and that I would have to bring it in and have it checked out then they tell me that they have to send it out to be checked out. this is after the guy on the phone treats me like a *** since when is it that you buy something and you can't get it replaced when you go to return it. from now on I'm going to take my business and my money elsewhere
Lowes in Long Branch, New Jersey - Lowe's Home Improvement of Willow Grove gives rude customer service
My name is Linda Kaufman and I was given extremely rude customer service at the Lowe's Home Improvement Center in Willow Grove by an associate named Alan in the plumbing department. IAs I stated earlier in my 1st email, this man is rude and an awful employee. He just didn't want to help me at all with my blinds and shades that needed to be cut. He laughed at me and told me to find someone myself and that someone would come around. He laughed again when I walked out and I saw him just sitting in his chair. He seemed very lazy and unwilling to help in any capacity. I'm now a Depot shopper and plan to stay that way and tell all of my friends, family, and neighbors. I hope management fires this awful employee!!!
Lowes in Maryland Heights, Missouri - Lowe's no smoking/no breaks rule since we got a new manager
I always go above & beyond to help customers. I am also one of those smokers. After dealing with a few of "those" types of customers, I always looked forward to go to my vehicle & have a smoke & make a call without everyone in the breakroom listening. Now, it seems Lowe's doesn't have to give us breaks. If we do by some chance happen to get one, we are not to leave the building. They also don't allow soft drinks at our stations even though Lowe's provides coffee for customers & sells to the public soft drinks to drink while strolling the store, but we can't. It's the customers that seem to be making the messes. I agree we need rules...but shouldn't Lowe's employees get a voice in this? Or has Hitler got stock in Lowe's?
My husband and I are a younger couple. He is 25 and I'm 23 and we have two young boys. We went into Lowe's when we first bought our house so we could buy a mower. There was an older guy working in that area. He was taking care of an older couple so we waited patiently for him to get done with them. Meanwhile another older couple walked up and started looking around. The employee seen my husband and I when we first walked up and when he was done with that first couple he went straight over to the other older couple. So we decided to wait till he's done with them. We had found the mower that we wanted and was standing by it and waiting for him. When he was done with that couple he looked at us and walked away. It was like we were young with children so he didn't think we could afford a mower like that. Little did he know we had every penny of it!! So we called and complained to the manager. The manager said he would talk to him but never tried to get us to come back in to buy the mower. Don't think he really cared either. So we went to Home Depot to get one and the customer service there was AMAZING!!
Lowes Delivery FAIL
I ordered 2 baseboard heaters for my home which i am renovating. I selected and paid for next day delivery, knowing it would get below freezing friday night. (delivery should have arrived friday) Nothing... So i call and complain... They say they do not understand why it was not delivered. But will refund the shipping of 24.99... On top of that a store head cashier calls me, and tells me they cant get it to me until next week. In other words below freezing all weekend = no heat. Cold makes me have severe muscle spasms... So Lowes drops the ball on the personel level and blames it on a computer issue they have been having... I would have ordered from home depot if i had known that... So now i have to go all weekend freezing temperatures no heat... My anger and frustration at this company knows no bounds at this point... As i will be spasming up all weekend...
I am currently a Lowes employee looking for a new job. Just found out yesterday that it is against company policy to leave the building to take a break. If you think I am kidding you would be wrong. It is also against our company policy to chew gum or even just to...
Lowes in Wyandotte, Michigan - Treated like a thief and liar in store
I have never been talked down to like I have when I went into the Southgate, MI Lowe's. I purchased a snow-blower off the website for pickup for my father's birthday. The site apparently has an error in the price, but I paid the actual amount which I have on my receipt and store pickup email but the Service Manager made me wait more than a half hour, then said I couldn't receive the item because of the error on the website. He was blatantly talking to me like I was a thief in front of a large group of associates. No, I didn't have the print outs when I went into the store, didn't think I'd need them. I then walked out after being treated like a thief and called customer service. The girl was awesome, treated me great, but still said I had to wait 24 hours for a call back. So now I'm sitting with a 900 dollar charge on my card, no snow blower and waiting for a random call. I have the printouts of the receipts with the 897 dollar charge and the credit card charge to prove that I paid the 897. I don't know why any manager would talk down to any customer for any reason.
Lowes in Las Vegas, Nevada - I WAS TOLD TO GO TO ***!!!!
On september 29th a repairman from (ABM APPLIANCE REPAIR) came to my home to look at my samsung washer that was leaking. i was told that my warranty will cover the man coming out. i had to call lowes once before with a problem with the samsung dryer. that was an ugly experience also with the same repair man. Upon fixing my washer he demanded i pay him $60.00 for him coming out. In the meentime i had called the ABM APPLIANCE REPAIR store to ask why i had to pay the man $60.00? during the conversation with ABM his boss waved the $60.00 fee. this upset the repairman so he decided to take it out on me! while he was working on the washer he had called me to come where he was working and when i went back to see what he needed, he totally ignored me and i tried to tell him where it started leaking and he pushed my hand away and told me not to tell him how to do his job. it just escalated from there. at the end of the whole mess, he ended up throwing a bunch of wet towels at me, as he was saying,"do not ever call in for repair service again because i will never come to this home again,.at that he shoved the clipboard in my stomach and told me to sign the paper. as he was leaving he threw a piece of rubber mat that i keep ontop my washer so no one scratches it, on the floor, he slammed my interior door so hard that he knocked my alarm system mechenisaim off the door, and he slammed the exterior door, (security screen door), that we had to kick it to get it to open. I am not mad at samsung or lowes really, just want to get it out there what kind of people lowes has to send out to peoples homes to repair things. this company is contracted through lowes. he is a very rude and sloopy repair man. I am 64 years old and i don't need this from anyone. maybe if i weren't so old, he would have needed to be repaired! janie from las vegas nv
Lowes negligence broke my toe
after over a month waiting to be settle, proving and given all receipts, lowes offer is way lower than our demand letter which what there offering is practically losss wages and are not considering my husbands pain, almost 4 months out of work, and medical expenses.......We thought lowes would be more accountable and step up for there negligence but now we will refer it to an attorney, I guess than they will say should of considered our offer.....lowes have the worse claims examiners because they dont communicate nor answer calls, with this happening to us we will never shop nor recommend this store anymore.
Lowes did not install a range correctly
Lowes "professionals" installed an electric range for us just over a year ago. It is in a house where the range is not used very often. Just after the warranty for the range expired, the breaker started tripping whenever the oven was turned on. We called Lowes who sent a repairman out to investigate the problem. The repairman said that the range was not correctly installed - they did not tighten the bolts for the electrical which was causing the problem. It fried the entire electric block - he said its lucky we did not have a fire. When we went back to Lowes to discuss the installation, they told us that is should have been an issue during the warranty period and they would not cover the cost. The manager, Joe, was not at all apologetic and said there was nothing he could do. Too bad we own several rental properites - this was the first and last time I ever purchase appliances from Lowes. I should have stayed with Sears where the service is great.
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