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Lowes in White Salmon, Washington - Severe Lack of communication leading to delays in store pickup

3.0
Details
Online-I had ordered 2 rainfall showers to be delivered to the local Lowes (union, NJ) on Sep 23rd. On delivery day I was called and told they are on back-order even though I had already been called to say it was on time. Now I was given a new delivery date of Oct 8th. On 8th, I got called by the store today that it is again on back order and NOT available until NEXT MONTH. Here is the tragedy, NO ONE so far had bothered to inform me that ONLY 1 of the showerheads is on back-order while 1 is readily available. IF ONLY someone had explained it earlier! I would have cancelled one of the orders so that the available one gets shipped. No wonder people love Home Depot. Speedy online service, better stores, better employees and hence better communication.
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Review
#543895 Review #543895 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered

Lowes - Sells Items the Don't Have

2.8
Details
On Sep 13, 2014, I thought that I had purchased a refrigerator to be delivered to our new house on Friday Sep 26, 2014. On Sep 25, 2014 I received a phone message to inform me that the refrigerator should be available in 7 days (NOTE: This is 12 days after purchasing and the day before scheduled delivery. Today, Sep 30, 2014 I called the store to find out when the refrigerator would be delivered and was told that there are some at the distribution center and that it would be at least 10 days before they would know if one of those would be allocated to my delivery. That would be almost 30 days from date of purchase to knowing if Lowe's has the product which they sold. Will be shopping for refrigerator this week end, should I not hear from Lowe's. Oh, probably shopping at Sears, Home Depot, or Best buy or anywhere except the dealer that does not deliver product.
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Review
#540799 Review #540799 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes in Riverhead, New York - Installers aweful!!

3.0
Details
Bought a top of the line Bosche dishwasher from Lowes and the installers came to install. They were RUDE and SARCASTIC. They asked ME to turn off the electric. I did what I thought was the electric marked on the breakers. Thank God I asked Do you test the line to make sure the electric is off? They checked and line was still active. Guy goes to basement with me and says D.W. means dish washer for the future. I said look at the one above that it also says D.W.. Then one guy uses my bathroom and does #2..YUCK. do not use my bathroom. Guy @ 2 says can you get a garbage bag to put the garbage in? So they came un-prepared to take away the box, plastic wrap etc. Next issue BIG>> please sign here.. I look at the paper no name and it is a questionnaire on quality of service.. all BLANK.....I question it he say don't worry I have it all filled in for you. I will never use LOWES again. I have used HOME DEPOT several times and they OUT SHINE Lowes BIG TIME.
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Review
#539952 Review #539952 is a subjective opinion of poster.

Lowes in Delaware - Lowe's is a terrible Company

3.0
Details
The new PSA and PSI program is geared to hire attractive, white, young males and young females to coerce simple minded customers into signing over their check book to Lowe's. They basically hire eye candy, or their farm house version of it. The programs are outsides sales using project so-called specialists for whole house jobs. To seal the deal home centers like Lowes hire sexists, good old boys to management positions to move the company forward all the while moving it under with their racists and sexual wit. When is corporate America going to be more than just a bad hire day?
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1 comment
Anonymous
#924684

Sexist and racist? So, you of course know everyone at all Lowes locations to make these allegations, right? Shame on you for your ignorant lies.

Review
#533186 Review #533186 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Full refund

Lowes - Lowe's Delivery Service Destroys my Yard and Runs Away

3.4
Details
Lowes - Lowe's Delivery Service Destroys my Yard and Runs Away
Lowes - Lowe's Delivery Service Destroys my Yard and Runs Away
Lowes - Lowe's Delivery Service Destroys my Yard and Runs Away
Lowes - Lowe's Delivery Service Destroys my Yard and Runs Away
Lowes - Lowe's Delivery Service Destroys my Yard and Runs Away
Lowe's delivery driver misses driveway by 25 feet and backs into my front yard and over a $13,000 StormTech detention system. Then driver runs away when approached by contractor. A working detention system was a requirement for permits so now I have a $350,000 renovation project that is being distrupted. I called store manager - who says he will handle everything. I don't hear from him for three days - call store and he's on vacation and nobody else knows anything. I repeat my story to another manager who tells me I have to file claim with their delivery service and they will send an insurance adjuster. I talk to the delivery service, who in turn used a subcontractor - and am told they will now have to setup a claim with the subcontractors insurance and he will let me know when the claim is filed and give me the adjuster's information. I contact Lowe's Executive Support Department because I think it's ridiculous that I contract with Lowe's, pay Lowe's and then when something goes wrong Lowe's takes no responsibility and sends me to a sub-sub contractor's insurance company. In the meantime, my project is racking up delay costs. I speak with the Exec Support person who appears to "understand my issue, promises to resolve it and will be back to me in 24 hours". I think things are going to get better. 24 hours go by - no response - I call leave message - no return call. Next day I call and am told the Case Manager handling my complaint unexpectedly is out of the office - but will be back tomorrow. Tomorrow comes - no call - I call again and 20 minutes on hold later somebody tracks her down. Bottom line, after discussing for 30 minutes, Executive Support has provided no help. She told me I had to "abide by their processes". The content of the conversation my impression was she clearly understood the "Lowes processes" were not working for me, was, in her words "inconvenient", wasn't what I wanted, and was continuing to create disruption and delays - but continued to state, that regardless of whether it made any sense that I had to follow Lowe's processes for this matter. The insurance adjuster called today - the wrong number and the wrong address. Somebody gave the adjuster my wife's number and a wrong address. The adjuster left a somewhat garbled message on my wife's phone - but she was in an environment without cell service all day and could not respond. She gave me the info this evening - I called, the company - but of course it was just voice mail. I called the company's 800 number and was told I should call back on Monday to check the status of any claim. Current status - $350K project disrupted, no help from Lowes - and understanding that Lowe's knows and understands the impact - but doesn't care enough to do anything about it.
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6 comments
Anonymous
#1293389

For something so important, some one should have been there to direct the driver.

Anonymous
#1196481

save big money at menards

Anonymous
#1094981

I couldnt tell from the pic where your driveway is. Maybe you should have been there.

Anonymous
#1205811
@Anonymous

Um duh not my issue but it's obviously the left side of the picture in a bline to the garage. It's brown/tan/grey/white.

While the big green area is the lawn. The tire marks that might be ur confusions are the lowes truck driver's destruction

Anonymous
#867607

Hi Mr. Hanks,

My name is Jackie Workmon and I work with XPO Last Mile.

I would like to get some more information from you to see if we are the third party company that contracted the driver that may have damaged yard yard. If possible, could you please e-mail your first name, city of delivery, and date of delivery? We have a delivery made to a consumer with your last name in the last two weeks in our system. I just want to verify this is you.

If so, I would like to forward you to someone who can help. My e-mail address is jackie.workmon@xpolastmile.com

Thank you.

Anonymous
#866445

Shop Menards lowes always screws it contractors.

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Review
#530483 Review #530483 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Subcontractor damages
Loss
$10000
Preferred solution
Timely action to stop ongoing disruption and reimburse damage and expenses