Lowes Reviews and Complaints
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(375 of 4874 reviews match)
Lowes in White Salmon, Washington - Severe Lack of communication leading to delays in store pickup
Online-I had ordered 2 rainfall showers to be delivered to the local Lowes (union, NJ) on Sep 23rd. On delivery day I was called and told they are on back-order even though I had already been called to say it was on time. Now I was given a new delivery date of Oct 8th. On 8th, I got called by the store today that it is again on back order and NOT available until NEXT MONTH. Here is the tragedy, NO ONE so far had bothered to inform me that ONLY 1 of the showerheads is on back-order while 1 is readily available. IF ONLY someone had explained it earlier! I would have cancelled one of the orders so that the available one gets shipped. No wonder people love Home Depot. Speedy online service, better stores, better employees and hence better communication.
Reason of review
Poor customer service
Deliver product or service ordered
Lowes - Sells Items the Don't Have
On Sep 13, 2014, I thought that I had purchased a refrigerator to be delivered to our new house on Friday Sep 26, 2014. On Sep 25, 2014 I received a phone message to inform me that the refrigerator should be available in 7 days (NOTE: This is 12 days after purchasing and the day before scheduled delivery. Today, Sep 30, 2014 I called the store to find out when the refrigerator would be delivered and was told that there are some at the distribution center and that it would be at least 10 days before they would know if one of those would be allocated to my delivery. That would be almost 30 days from date of purchase to knowing if Lowe's has the product which they sold. Will be shopping for refrigerator this week end, should I not hear from Lowe's. Oh, probably shopping at Sears, Home Depot, or Best buy or anywhere except the dealer that does not deliver product.
Reason of review
Problem with delivery
Let the company propose a solution
Lowes in Riverhead, New York - Installers aweful!!
Bought a top of the line Bosche dishwasher from Lowes and the installers came to install. They were RUDE and SARCASTIC. They asked ME to turn off the electric. I did what I thought was the electric marked on the breakers. Thank God I asked Do you test the line to make sure the electric is off? They checked and line was still active. Guy goes to basement with me and says D.W. means dish washer for the future. I said look at the one above that it also says D.W.. Then one guy uses my bathroom and does #2..YUCK. do not use my bathroom. Guy @ 2 says can you get a garbage bag to put the garbage in? So they came un-prepared to take away the box, plastic wrap etc. Next issue BIG>> please sign here.. I look at the paper no name and it is a questionnaire on quality of service.. all BLANK.....I question it he say don't worry I have it all filled in for you. I will never use LOWES again. I have used HOME DEPOT several times and they OUT SHINE Lowes BIG TIME.
Lowes in Delaware - Lowe's is a terrible Company
The new PSA and PSI program is geared to hire attractive, white, young males and young females to coerce simple minded customers into signing over their check book to Lowe's. They basically hire eye candy, or their farm house version of it. The programs are outsides sales using project so-called specialists for whole house jobs. To seal the deal home centers like Lowes hire sexists, good old boys to management positions to move the company forward all the while moving it under with their racists and sexual wit. When is corporate America going to be more than just a bad hire day?
Reason of review
Not as described/ advertised
Lowes - Lowe's Delivery Service Destroys my Yard and Runs Away
Lowe's delivery driver misses driveway by 25 feet and backs into my front yard and over a $13,000 StormTech detention system. Then driver runs away when approached by contractor. A working detention system was a requirement for permits so now I have a $350,000 renovation project that is being distrupted. I called store manager - who says he will handle everything. I don't hear from him for three days - call store and he's on vacation and nobody else knows anything. I repeat my story to another manager who tells me I have to file claim with their delivery service and they will send an insurance adjuster. I talk to the delivery service, who in turn used a subcontractor - and am told they will now have to setup a claim with the subcontractors insurance and he will let me know when the claim is filed and give me the adjuster's information. I contact Lowe's Executive Support Department because I think it's ridiculous that I contract with Lowe's, pay Lowe's and then when something goes wrong Lowe's takes no responsibility and sends me to a sub-sub contractor's insurance company. In the meantime, my project is racking up delay costs. I speak with the Exec Support person who appears to "understand my issue, promises to resolve it and will be back to me in 24 hours". I think things are going to get better. 24 hours go by - no response - I call leave message - no return call. Next day I call and am told the Case Manager handling my complaint unexpectedly is out of the office - but will be back tomorrow. Tomorrow comes - no call - I call again and 20 minutes on hold later somebody tracks her down. Bottom line, after discussing for 30 minutes, Executive Support has provided no help. She told me I had to "abide by their processes". The content of the conversation my impression was she clearly understood the "Lowes processes" were not working for me, was, in her words "inconvenient", wasn't what I wanted, and was continuing to create disruption and delays - but continued to state, that regardless of whether it made any sense that I had to follow Lowe's processes for this matter. The insurance adjuster called today - the wrong number and the wrong address. Somebody gave the adjuster my wife's number and a wrong address. The adjuster left a somewhat garbled message on my wife's phone - but she was in an environment without cell service all day and could not respond. She gave me the info this evening - I called, the company - but of course it was just voice mail. I called the company's 800 number and was told I should call back on Monday to check the status of any claim. Current status - $350K project disrupted, no help from Lowes - and understanding that Lowe's knows and understands the impact - but doesn't care enough to do anything about it.
Reason of review
Timely action to stop ongoing disruption and reimburse damage and expenses
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