Anonymous

Bad numbers on survey?

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We just left your store, I type in #'s of the code on survey computer says,"Dont match." Some way to not pay on the survey prize???
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John B Tya

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Verified Reviewer
| map-marker Buffalo, New York

LOWES DON'T KNOWS

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LOWES DON'T KNOWS
On Nov. 30 I did a search for and electric meat smoker. The browser came up with several. One at Lowe.s was marked $79.00, 51% off. So I go to order it and the price when ordering was $169.00. quite a difference. I called lowes and talked to a Hay;den. He just said it i s $169.00 and completely ignored that it was advertised at 79. he hung up on me. SO I went back and searched again and there it w as at $79. so I called back and got a Ryan this time. He said he would check. After keeping me on the phone he comes up with an charcoal smoker for $78. I told him that was not t he smoker and gave him the model number JMSS. Made by Masterbuilt. SO again I am put on hold. After waiting for a half an hour he comes back and says it is $169.00. Now I am upset so I explained to him I had ordered a stove from Lowes and it took 6 communications with them to get the right price on that. He abruptly hung up on me.
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Loss:
$90
Cons:
  • Wasting my time trying to spend 80 dollars
Reason of review:
Pricing issue

Preferred solution: Price reduction

Anonymous
map-marker Southern Pines, North Carolina

Lowes lack of professionalism and total mismanagement

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Lowes lack of professionalism and total mismanagement of the rehab of my condo is appalling. I started on a good note with the design crew (Sales). We worked together and came up with the cabinets appliances, flooring, doors, new toilets, etc. We gutted the small two bedroom, two and a half baths on the assurances that if we picked in stock materials they would be installed quickly. We started at the beginning of September and now it is December. Every installation was a battle to be done by professional people. The mistakes are too numerous to go over here. However, it took 5 different plumbers on 5 different days to install my 3 toilets. I am still using a dehydrator in the downstairs bathroom because of the mistake of one of the plumbers. I have talked with 4 store managers, 2 customer service managers and 1 regional director. None were helpful. They were understanding and courteous, but of no help in getting materials or personnel to fix anything in a timely manner. The results are I will never recommend Lowes or Legacy flooring for anything that has to do with home improvement.
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Pros:
  • Sales
Cons:
  • Installation people
  • Lack of customer service
  • Poor follow through with orders
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous

Delivery was a no show. The delivery person failed to call

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I ordered several appliances from Lowe’s and Delivery was a no show for the second time, and they failed to contact me. This has been a total disaster from the start. I’ll never buy from Lowe’s again.
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Reason of review:
Problem with delivery
Anonymous
map-marker Modesto, California

Where is my refrigerator?

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Lowes has me very upset!! I have bn waiting for my refrigerator to be delivered as promised for abt a week now. I called and talked to asst. Manager who did not seem to care! He did however get someone to my house with a damaged refrigerator. He promised me in a couple days I wd get a new frige. No one showed as promised we called bk and he wd not talk to us. I had to talk to new person and explain all over again wt was happening. Finally at 8:30 in eve. Frige came. We shall see how it looks. My husband is with delivery ppl now. Wish me luck!
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Reason of review:
Problem with delivery
Anonymous

Washing machine not delivered

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Ordered a new washing machine online with lowes on thanksgiving 2017. Was informed it would be delivered on Saturday November 25. After not hearing from the company that would be delivering the washing machine i called lowes and they said it was not in the system. Upon further checking they found it in the system and said it would have to wait until Sunday November 26 for delivery. Not happy at all.
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Reason of review:
Problem with delivery
4 comments
Guest

You placed an order online on a day the stores are closed. It's a little hard for the store to get an appliance and loaded on a truck for next day delivery when there is no one there. You should have been smart enough to consider this and should have contacted the store Friday morning to confirm delivery.

Guest

Oh, wow, a whole extra weekend day.

Major felony.

Really set you back.

I'm glad you don't have the job I held for 35 years ; material expeditor for a large manufacturing company ; hundreds of items daily from dozens of sources.

And all before the internet.

You people now are so spoiled by instant gratification that you don't understand the realities of commerce. Sit glued to your screen and expect the world to revolve faster won't work. Sympathy Level = 0

Guest
reply icon Replying to comment of Guest-1395891

Lol. That's why there is competition.

Customer is always right? Home Depot is so much more accommodating.

But professionals buy at real supply houses.

You sound like a *** and have no respect for the people that buy and put food on your table.

Guest
reply icon Replying to comment of Guest-1396961

"Lol.That's why there is competition."

LOL... It doesn't matter if you're stupid at Home Depot or Lowes, you're still a moron.

"put food on your table"

Oh thank you old great father for shaking crumbs from your table clothe to the peasants below.

You pretty much sound like a turkey who peaked in high school, has no one that really cares for them, is the person everyone invites to events but hope they don't show.

No REAL man or woman would live vicariously through trump or anyone else. So sorry that the only way you can feel like you're someone is to try and stomp on people who are actually at the same level as you.

Perhaps if you spent more time figuring out a way to please your mate mentally and physically so they don't stray while staying for other reasons than love you would once again be happy. Check with your doctor to see if your heart is strong enough first.

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Anonymous

Unethical Lowes credit card

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I opened my Lowes credit card acct with a $4,700. Credit line, then without any warning I wake up to find they had lowered my limit to $300.!!! Mind you I have never missed a payment and always pay higher than the minimum. All in the midst of necessary home repairs in preparation for sale. I called the toll free customer care to get some rude representative from a foreign country who speaks unintelligible english. Im absolutely disgusted and am advising others to avoid Lowes as well as Synchrony bank. Additionally I am contacting an attorney.
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Reason of review:
Problems with payment
4 comments
Guest

Who complains about someone lowering a the limit on a store credit card?

How often do you use it?

Is your self worth attached to your credit limit?

How sad a life you must lead.

Guest

An attorney will do you no good whatsoever other than to further lower your bank balance ; since you can't afford supplies, I doubt you could afford him additionally.

You would do well to avoid both Lowes and Synchrony Bank.

But they can set your credit limit wherever they please no explanation required.

How does your "reason for review" : "problems with payment" jive with what you have told us ?

Something is missing from this complaint.

Guest

Oh no, not an attorney! LOL

Guest

Why are you complaining about Lowes and not Synchrony bank? Lowes has nothing to do with the account you have with Synchrony Bank other that the card has Lowes on it.

Has something about your creditworthiness changed....income gone down, other credit cards maxed out etc? If you review the application you signed you will find that the tell you there that they will review your creditworthiness from time to time and many adjust your credit limit.

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Anonymous

Bad customer service.

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I bought a chainsaw blade from Lowe's in Hampstead NC. My fault for getting the wrong size. I thought I got a 18" but grabbed a 16". Took it back to Lowes and they wouldn't let me exchange it for the one I need. That is BS. It's there product. The one I needed was a couple $ more. So they could have gotten more money. But I didn't have my receipt, so they wouldn't do anything. Guess I will have to start shopping elsewhere. I have spent a good amount of $ with them over the last year. Kinda felt as if they should have let me exchange it.
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Reason of review:
Return, Exchange or Cancellation Policy
4 comments
Guest

Shop at home depot where they give the customer the benefit of doubt .lowes does not care

Guest

Shop at home depot next time

Guest

Keep track of your receipts, loser. It's called personal responsibility.

Guest

More and more stores are requiring receipts. Some will give in-store credit for lowest sale price if they will take it back.

Few will accept high theft items even for credit.

Don't know where you are going to shop that will be much different. It isn't the responsibility of retail stores to keep track of your receipts.

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Anonymous
map-marker Mentor, Ohio

Mentor Ohio Lowe’s

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FYI: If you need any home improvement work done buyer be warned do not use Lowe’s they play nice until they get you signed up then you automatically go to back burner so they can start other projects they over book jobs and never finish any promptly. They make all kind of excuses and nickel and dime you to death never return calls saying they are to busy in meetings with other victims. PLEASE PASS THIS WARNING TO ALL YOU KNOW to save them THANKS
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Reason of review:
Poor customer service
Anonymous
map-marker Hackettstown, New Jersey

Aweful Experience Flooring Installation

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We chose Lowes to have our kitchen tile floor installed. The installer they contracted never called to schedule an install date. Materials were delivered and still just sitting here. One week of chasing the installer and Lowes filled with excuses and promises. Finally someone called us after a week of chasing them. We cancelled the installation because of unreliable service. There didn't seem to be any importance to our situation/experience from Lowes, as well. Lowes needs to be sure to contract better companies. One month of our time wasted. Very disappointed in Lowes.
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Reason of review:
Poor customer service
1 comment
Guest

They put 2 rolls of supposedly the same flooring in our kitchen.

Supposedly because they do not match.

One roll is somewhat darker than the other.

I won't use them again.

Claus Erk
map-marker Longmont, Colorado

Poerter Cable

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I bought a Porter Cable cordless drill this summer. The chuck began to work progressively harder as I used it, until today it froze up completely. I took it to Lowes in Longmont CO today to exchange. The clerk told me that I could only return it within 30 days, and past that I needed to get with Porter Cable. At that point I told her to just keep it. If Lowes house brand or private label products are so poor that they only stand behind them for thirty days, they're probably not worth the box they come in. I could not believe this policy. (The clerk was nice however....at least for the time that I was there.)
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Cons:
  • Exchange policy
Reason of review:
Good customer service
9 comments
Guest

Read your warranty. The warranty is provided by the manufacturer, not Lowes.

The warranty covers repair of the tool, not replacement. Lowes is kind enough to exchange the tool if it fails within the first 30 days but beyond that you need to get the tool to a service center for repair. If you would bother reading the warranty you would find it covers the drill for longer than 30 days. Some of the Porter Cable drills have a 3 year warranty on the tool and 2 years on the battery.

Seems like a decent warranty to me. What makes you feel you deserve special treatment?

Claus Erk
reply icon Replying to comment of Guest-1390423

I see you know little about retail.

Guest
reply icon Replying to comment of Claus Erk

So, John_201*_***...

Exactly what is the solution, according to you?

Guest

Lowe's didn't manufacture the drill, so why would they extend a warranty beyond the manufacturers warranty? They can't get credit for it themselves beyond thirty days so why would you expect them to eat the cost?

It isn't their product! They JUST sell it!

Claus Erk
reply icon Replying to comment of Guest-1390204

Your lack of retail knowledge is evident.

Guest

Porter cable is not a Lowes house brand , it's owned by black and Decker which also owns dewalt

Claus Erk
reply icon Replying to comment of Guest-1390127

Exactly.....thats how house brands work. They are always manufactured by another company.

Guest
reply icon Replying to comment of Claus Erk

Lowes house brand is Kobalt.

ramjet
reply icon Replying to comment of Claus Erk

Porter Cable is not a Lowes house brand. Kobalt is their house brand.

So Lowes does not warranty Porter Cable. That's how retail works.

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Anonymous

Incompetent

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My husband ordered a stand for his Dewalt saw, and instead they sent a garage door opener. He called the company and they sent him a return label... for UPS. We live on the Sunshine Coast of BC (NOT THE ISLAND), and there is no drop off for UPS residential parcels. We were therefore going to be charged for them to pick it up from our house. Look it up on UPS, the closest point is in Vancouver. Customer service wouldn't listen and just assumed we were on Vancouver Island and said there was a drop off point nearby. I have to take a ferry to get to the nearest drop off point, which would be around $80 and take most of my day. Not impressed.
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Pros:
  • There was a sale
Cons:
  • Sent the wrong product and i have to pay to have it picked up
Reason of review:
Sent completely wrong product. Sent shipping label that will cost us money to get picked up.

Preferred solution: Price reduction

1 comment
Guest

Not their fault you choose to live away from cities and their conveniences.

Anonymous

Kitchen design

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I went to the three Lowe’s nearest to me in order to obtain a “ body” for a kitchen design, they either had no one there or someone on training, I opted to go to the store furthest away because there where 3 designers on hand Whitehall pa. The woman was helpful, but1- couldn’t pull up destines for previous kitchens done my Lowe’s from other locations,( frustrating)I went back 3 days later to make an adjustment, ,my designer wasn’t in, the designer in that day wouldn’t touch her design, told me to come back when she was in the next day but she was booked. Seems to me that the work process needs to change. does Lowe’s really want to sell kitchens???
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Cons:
  • Unwillingness to offer assistance
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Guest

The designers I worked with at Lowes for both my kitchen installs are great but the installers are terrible. They do not follow the design, they do not review the design, the tell the customer what they are going to do regarding details of the design that I and the designer discussed and planned for.

Numerous mistakes, sloppy work, nails sticking out cutting me, project never completed. They installed the kitchen ten years ago but never put in the last trim pieces to this day. I was extremely hesitant to have them do the reinstall after the Harvey flooding but figured it would be easy since the same installer already did it before. Still not finished and the installation took place before Halloween.

It is now Dec 26. Managers ignore me. Parts ordered twice are still not in. After 8200 dollars I still have a kitchen and bathroom mess that is incomplete and not going to be addressed anytime soon in spite of speaking to installation manager and store manager...............................The list of mistakes is huge.

Panels not aligned, drawer recessed from trim even tho it is an exact replica of what was there before than he installed.

One large drawer came off the hinges when I pulled it open the first time!! I had to fix it and numerous other things!

Guest

No, kitchen designs don't transfer from one location to another, not just at Lowes. As I am sure you are aware, a lot of time is spent designing a kitchen.

Why would one location want to spend the time and money to design a kitchen to have you go buy it elsewhere? It's always best if you work with the same designer from start to finish. The initial drawing takes the most time and a lot of questions are asked of you ion the initial design. Why would you want someone that isn't familiar with what you want in your kitchen jumping in and making changes?

Either they miss some things you had wanted, or will need to spend extra time asking a lot of the questions your initial designer already asked you.

Stick with one person and you will be more satisfied with your kitchen. A kitchen is a big project and to be done properly shouldn't be rushed.

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Anonymous

30 min and still no service

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Went into the appliance area. Saw a assosiate helping out a customer. Saw another young lade wipping coh tera went to ask fof help and it was not his area. Hot the help button. After about t min or longer a girl came and said had to take a micro up to front for customer. Stood for 30 min at same spot still not helped. When i finally decided enough was enough i left stood long enough with no help. Helper for micro was still outside with mico on cart.
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Reason of review:
Poor customer service
5 comments
Guest

i think you broke the record for most typos/misspellings...in a short review

Guest

First of all I am willing to bet your 1/2 hour is an exaggeration. The sales person was obviously still assisting their customer as they were waiting for them to pull their car up to get the microwave loaded.

Sure there are other people working in the store but that doesn't mean they know anything about appliances. You don't walk into the grocery store and expect someone stocking produce to come back to the meat counter and wrap up a couple of steaks for you. As you were able to post here I have to believe you can use a computer.

If you can't wait for someone working in the appliance department to help you you should stay home and shop online. You can buy from all the big box stores, Amazon and even some of the independent appliance stores.

Guest

I'm sorry you had a bad shopping experience at a big box store that probably serves thousands of customers a day who are satisfied if not very pleased with the service provided. Your experience was the exception and not the rule.

Generally these customer service people are pretty good at what they do and many probably are terrified of grumpy customers (who are probably never happy or satisfied regardless) because of the likelihood they will complain to management, or call corporate, with the intent to get the employee disciplined or even fired. Are you ever a happy person?

Guest

I cannot understand your complaint, OP.

Guest

The appliance associate was with a customer. Why do you think you are so important that you can cut in line like that? If you want instant personal service try Rodeo Drive in Beverly Hills next time!

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Claudene Evn

Too bad there isnt a minus rating -

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The worst experience for an online purchase Ive ever made... too bad there isn't a minus rating - I bought a new refrig online.. cust service called set up a delivery for the following Sunday, Oct 15h, between noon and 4pm. A total of 3 days from purchase to delivery. Sunday Oct 15th came and went... no refrig, no phone call. I called first thing Monday morning.. excuse they had - only had one delivery driver that day... bad customer service.. but I can accept that. New delivery set up for the following day the 17th of Oct, noon to 4pm. Double checking I called around 1:30 on the 17th to make sure delivery was happening.. I was assured it was. 17th came and went - no refrig no phone call. Seriously.. how do they stay in business when they cant even keep track of and online order to even call and apologize ??? Anyway I gave up - bought a refrig from anther store, I will obviously be disputing and having the Lowe's charge removed from my Visa card.
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Loss:
$300
Cons:
  • I lost over 300 worth of food refrigerator never was delivered
  • Any part of the complete lack of follow up or follow through
  • Worst online purchase experience
Reason of review:
Poor customer service
1 comment
Guest

Cheap refrigerator.

"Worst experience" ?

You haven't lived very long.

Prepare yourself for the future ; it will get worse.

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