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Lowes in Lakewood, Colorado - No answer to my phone call

On September 4, 2012, at around 12:45 PM, I called the main number for the Lowe's store at Westland Town Center, Lakewood, Colorado to find out whether or not the store had a product in stock. After the phone rang for more than two minutes, and I don't know how many rings, no one answered, so I hung up. How difficult is it for Lowe's management to ensure that phone calls are either answered by someone or switched to an answering machine after five or six rings? Management at this store has a record of failing to address even the most basic tasks, such as making sure customer phone calls are answered!
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4 comments
Anonymous
#675886

I don't believe the phone rang 2 minutes with no answer, unless you dialed the wrong number or there was a telephone issue with the phone line to the store. However, why are you calling during the busiest period of the day with the most customers in the store requiring help?

I have never called any store for product availability, I get in my car - but that's just how I shop. Lowe's is a big box store, not a mom and pop - try calling Costco, you won't ever get a live person.

Anonymous
#567339

Entirely untrue. After 4-6 rings and no answer, the call is then transferred to customer service automatically.

Customer service will put you through to the correct department you are seeking and if no one answers after 4-6 rings it will go back to customer service. You must have had a wrong number.

Anonymous
#555169

Why not drive to the store like other people do? No....That would require you to take some responsibility.

Anonymous
#538758

Did you ever think, that maybe you dialed the wrong number.

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Review
#343380 Review #343380 is a subjective opinion of poster.

Lowes in Tucker, Georgia - No service is poor service

I bought a frig and stove a week ago, was to be delivered 3 days ago, then earlier today, now it's 9:15 pm, still not here. Called and said we are next in line,mit's labor day,I have to go to work tomorrow that's why I scheduled the delivery for last Friday, the store is one mile away. I will never buy an item like this from them again. I live in Conyers Ga, the store had 9 days from the purchase day and called the night before and said stock not in. Your thoughts?
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2 comments
Anonymous
#555238

Don't buy from them or any other retailer again! Manufacture your own appliances and things will go smooth from here on.

Anonymous
#549169

was it a special order sale. sometimes those take more time than expected to come in and that is not lowes fault.

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Review
#343236 Review #343236 is a subjective opinion of poster.
Loss
$3000

Lowes in Moorestown Township, New Jersey - Defective floor tiles

Ordered tile through Lowe's web site. A month after installation the tiles started to fade in color. Contacted Lowes they refused to take responsibility referred me to manufacturer. I order from Lowe's not the manufacturer both parties refused to respond to my calls. Have been chasing the District Manager for Lowe's for two weeks now. I paid an excessive amount of money and ordered through Lowe's who bills themself as home improvement for the average person. They are now taking the position that I should have researched the tiles I purchased through the manufacturer. Lowe's did not have any disclaimers on their web site directing me to the manufacturer. To date Lowe's web site is not updated and contains the same information I received when I placed the order.
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2 comments
Anonymous
#540143

absolutely right..the manufacturer is responsble, not the retailer

Anonymous
#536245

The retailer (Lowes) does not warranty the product. It is the manufacturer that offers a warranty.

Lowes is correct in referring you to the manufacturer. You should be spending you time going after the company that made the tile if there is a claim at all.

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Review
#342037 Review #342037 is a subjective opinion of poster.

Lowes in Old Town, Maine - extended service plan

aug 9th washer died , its only 18months old,cald lowes service # for my ext service warranty, they emailed me would be here on the 15 th, never showed I called the co. said they were not scheduled till the 24 th. I complained they got somebody here on the 17 th. he ordered part to fix . its been a week and no part washer still broken I have bought a washer ,dryer refrigerator,dishwasher,lawn tractor,freezer ,and feel that I deserve better treatment than I have recieved. Ifeel that I should have had my problem fixed in a timely manner, and its not. I will never shop at lowes ever again .
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Review
#341025 Review #341025 is a subjective opinion of poster.
Loss
$900

Lowes in Buffalo, New York - Lowe's sold a ceiling fan(made by Litex) with a bad bearing! 199.00 makes loud ticking noise!

Had an home addition added on for more room, and wanted a ceiling fan mounted by an electrician who was doing work for us. The fan looked great and worked great for about a year, then this ticking noise started and it kept getting louder and louder, till finally we could not stand it anymore. Now that it has been about two years, we have a very nice looking fan that ticks loudly when used! I have installed 100.00 fans myself and 30 years later....still working and quiet! Lowe's and Litex industries keep blaming each other, I guess thats the new game! 199.00 dollars , would you buy anything from Lowe's or Litex? To manufacture a fan with a bad bearing, not recalling them and pretend that every thing is OK, is not the way to run a any company. With all the companiess that are closing, and they remain open?
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6 comments
Anonymous
#1138098

I installed four fans last year. Two of them are now ticking. Glad I found this info as I won't now waste a Lot of time trying to figure out what's causing the ticking.

Anonymous
#929747

You need to be fully aware that Lowe's is just the retailer, not the manufacturer. Lowe's uses Litex Industries as one of their VENDORS for some of their Harbor Breeze and Allen+Roth ceiling fans.

To make things far more complicated, Litex then uses Bid-to-Low-Cost factories to manufacture their fans, which they later sell to Lowe's for their two private label brands (Harbor Breeze and Allen+Roth). If you need help with any of their fans, you need to contact the toll-free number that's listed on the label on top of the fan's motor housing or the Owner's Manual, that's the first step which will lead you to the right path. If the bearings are bad which is rare, but it tends to happen if the parts use for the assembly are cheaper than dirt, and knowing Litex I'm sure they are, you need to take your complaint with Litex Industries. The motor is warranty to the Original Purchaser for their lifetime period.

Meaning if you are the original purchaser and the ceiling fan was initially installed in your property, it's covered by the years of life you have remaining. That's what "Lifetime warranty" means in the ceiling fan industry.

Anonymous
#555236

How dare Lowe's employees not inspect each of the 40,000 products they stock!!! Shame on them!!

Grow up sir!!!

Anonymous
#531376

It's because the fan is a Chinese piece of ***. Don't support companies that import 95% of their items from China.

Go to a small, locally owned shop and buy a fan made in the US. You might pay a bit more but it won't *** out after a year.

nikalseyn
#530875

You have a manufacturer's warranty. They fix any problems, not Lowes.

If the warranty is expired, just buy a new fan and go from there. You have no cause to blame Lowes.

You have to understand the warranties have a time limit on them. You expect too much.

Anonymous
#615231
@nikalseyn

The Harbor Breese is made by Litex Industries has a limited lifetime waranty. If you saved your instruction manual you can read what is / isnot covered.

if you didnot save it, then go to www.LitexCeilingFans.com and download a copy of it.

You need the model number off the top of the ceiling fan in order to get the correct .pdf file. If I was you , I would continue to stay ontop of Litex in order to get a replacement Ceiling Fan.

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Review
#340264 Review #340264 is a subjective opinion of poster.
Loss
$199

Lowes in Anchorage, Alaska - Customer Care Sucks

2 months after we bought a frigidaire dishwasher from Lowes we noticed our flooring next to the machine bubbling up. It turned out that the dishwasher had been leaking all along. Lowes sent out a tech who found a crack under the float. Ever since then we have been on a wild goose chase between Lowes customer care and frigidaire. The service is unbelievably bad. Every time we call Lowes, we have to explain our situation to a new rep who doesn't know anything, supervisors are exactly the same. We will never go to Lowes again and pass the word around.
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5 comments
sattriplets
#625396

Very similar thing happened to me too, mine was a loose nut, my insurance company determined that it was faulty installation which destroyed my kitchen see review #393565. Insurance company suing for reimbursement. Lowe's will have nothing to do with us, Niblock will not return any of my emails and Lowe's Facebook blocked me and my family from posting there because we were posting pictures and videos.

Anonymous
#557769

2-11-12 lowes sales staff stopped caring about you and your whining ***. Frigidaire build the ruddy piece of garbage anyway and you being tight opted for it. cut *** in the floor under it and let the water drain out under your trailer

Anonymous
#556811

"RetailCop" and "hot in la" Lowes employees who are working hard for their Manager Master for their next .15 cent raise.

:zzz :zzz :zzz :grin :grin :grin

Anonymous
#555242

Pass the word!!! Who cares??

Lowe's does not manufacture a single product in the store! Grow up and take the necessary steps...Or buy a different brand.

Anonymous
#533362

The problem is not Lowe's, it's Frigidaire. They build them in Mexico.

After seven days, your warranty goes to the manufacturer on ALL Appliances. (read the big sign as you walk in),

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Review
#340103 Review #340103 is a subjective opinion of poster.

Lowes in Miami, Florida - Lowe's Isle Police Enforcement

On Friday at 18:00 or around so, a customer walks into lowes directly to the hoses department. Immediately after a customer representative approaches (Sara) asking me if I needed to locate an Item. (Senator L. was around) After a few minutes and well after looking at several long poked up hoses, I decide to walk to the rope department only to find out my sunglasses were missing. As I return looking for them, the manager immediately eyes in on me and begins to do a suspicious follow, only before an employee had already begun. I walked to the front desk asking for a kind CSR by the name of S., while they were completely busy shuffling customer calls and their routine. Turned around myself and looked for S. Found her asked to help me locate them, manager again with a (this man has done something in the store) look. So I asked S. to help me find them, and once I did, the manager was behind me looking for them too. I said here they are. Then after so, a woman on the last back isle looked at me from so far back while I showed my sunglasses saying to her, I found them, I know you are watching, and proceeded to the rope isle. Upon arriving a short woman CSR had already been following to ask me if I needed help. In which I said thanks Im good. She did not proceed to her tasks, chores, but turned around walked a few steps turned back to face me and got on the phone several times, 3 to 5, calling, voicing a CSR for assistance, help or to follow up on the (Checking the customer out). As I continued looking at ropes, I couldnt but tell that she was still near me for another 2 minutes facing me directly, to where I asked her get me your manager immediately and with the Policestate emotion, courage and dedication, paged the manager so professionally, it seems there was no nervousness to her, as if they had trained for a good part of their pre-hire employment. Gilbert, the manager approached and I said it seems she is following me around, to where he said, no sir, we are just trying to make sure you are getting the right help and so on, the CS BS. So I let it go and proceeded on choosing one of several ropes, colors, sizes, lengths and suddenly an ocean, a wave, a storm of CSR stormed into the isle asking me if I needed help, putting up a ladder to bring down items, I believe 2 to 3 individuals asked me if I needed help, knowing well that the short woman was nearby, it is her department to take care of, and I had already been asked several times. So I continued on and although self-evident of the policing of the isles, I walked from the back of the isle to the rope section again to see if anyone was following and there was a CSR at the Blinds/Rear section of the store who greeted me, and I proceeded forward to once again go to the hoses section. By this time I had lost focus into what I needed to get, only to realize I was only in fact getting away from them as pests. So I walked continuously to the front, on the rear of the cash registers just to walk out of the store. At this point I did not notice anyone at all following me, but as a precaution once past the second door of the exit I turned around behind the trash can, crouched, tied my laces, looked back onto the window of the sliding doors to see immediately two faces appearing, looking out, looking for someone and immediately after making eye contact with me they turned around fast and walked away. They looked away immediately, I walked back into the store, asked short A. what she was doing and she said she wasnt following. At this point the story of the manager was false, they in fact are policing the store, policing me for some reason, which I wasnt told what it was, and felt like I needed to walk out of the store or buy something. .G. the manager was asked into this, explained twice and he played the game of we are just here to help you out. I explained in detail how the 2 mere initial incidents drove me to think that it was just ok, let it go, let it slide, then to explain the walk-out look-back incident where he completely denied it by saing, they were sent outside to do a cart run. Looking back, they didnt pick up any carts, since the two CSRs walked immediately back in having them both in my eye-sight for the next 10 minutes. Called the local police department, which said call the Sheriffs, called the Sheriffs dept, and asked me to call the police depatment once again. Reached the local number, got 3 units, one of them walked out and approached me where he said, if they had said anything, I said they were chasing me out the door, and I asked the manager why, the manager denied such incident. The officer immediately said "Well sir, we cant file a report, there is no such thing as filing a customer harrasment report." Without any help for the customer. Instead desiring the opposite. Read the officers tag, J.G. thanked him for stopping by, turned around and said I'll take it up with Lowes Corporate and the Sheriffs. Sheriffs department said to take it up with the Supervisor at the PD. In the end, the 19:00 incident did not have a report, additionally the manager spent about 10 minutes speaking with the officers to where I added to the Sheriff saying so what is this, a customer complaints and its not possible, but if there is shoplifting an entity proceeds, hard with penalties, so its totalitarian, its not balancing. Hung up with the Sheriffs office, the two units drove off, one unit stayed at the parking lot. About 5 minutes later, I approached the officer asking if the otheres had written a report, saying he did not know, he did not talk to anyone, take it up with Management or Supervisor or someone. I drove off. 19:30 end.
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6 comments
Anonymous
#532114

With that many customer service reps available, you surely were not at a Lowes store. Perhaps they were following you because you had a "kick me" sign on your back.

nikalseyn
#530598

I think you forgot to take your meds today. Do so immediately, you are making a fool of yourself.

Anonymous
#530549

WOW!!

Most of your post made absolutely no sense...

It was relatively hard to even get through...

Your complaint is about being "customer serviced to death"? Lucky you. Your obviously one of those people that have nothing better to do than look for drama. Good luck.

Anonymous
#530493

There is something fishy in your story. I fine it hard to believe that so many employees didn't have anything better to do, than follow you around the store for such a long period of time, for no reason.

Maybe you were some how or another acting suspicious. Or maybe you looked similar to a former customer that had done some shoplifting at a prior time.

However, I would never dream of calling law enforcement because I thought I was being treated UNFAIRLY. It isn't as if you were being physically injured or attacked.

Anonymous
#530492

golly, where is this Lowes? This is a store I need to shop.

I have never even had anyone around to help me when I need it. I say you were lucky to have that much attention.

Anonymous
#530491

golly, where is this Lowes? This is a store I need to shop.

I have never even had anyone around to help me when I need it. I say you were lucky to have that much attention.

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Review
#339950 Review #339950 is a subjective opinion of poster.

Lowes changes grout from laticrete to Mapai

I just learned that lowes changed brands for flooring products from Laticrete to Mapai. as much as this doesn't sound like a big deal. I got screwed. I ran out of grout during a 900sf tile project. Went back to lowes to pick up more grout and learned they don't carry the Laticrete product line any more. There is no direct cross reference from Laticrete Mocha to Mapai brand. Lowes could of told me they were doing this two weeks ago When I bought the remaining bags of Mocha Laticrete. but they didn't. So I purchased the 3 bags they had, thinking I can come back and get more as needed. Now I'm Screwed. Lowes cannot (or will not) order me laticrete 1500 sanded grout. apparently Laticrete bought back all of lowes supply from their stores.. what sucks about this , I now have to order the product on-line and pay 16 dollars in shipping for a 13 dollar bag of grout...#lowessucks! if they would of told me this (which I'm sure they knew) two weeks ago when I made my color choice I would of went to Home Depot and bought the Mapai brand to start. Lowes flooring department is bogus!!! don't use them... -d
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2 comments
Anonymous
#549730

They do not tell all sales employee's of such events usually, they find out day of some times. so don't take it out on them, and second off they usually always tell you to OVER buy and return then to just assume you got enough.....

Anonymous
#530514

Did it occur to you that maybe the sales person that was helping you at the time of purchase didn't know that they were switching over.

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Review
#339904 Review #339904 is a subjective opinion of poster.

Lowes in Tampa, Florida - Lowe’s is cheating on the extended warranty

Lowe's Store is cheating on the extended warranty to the customers is not worth the paper it is written on, I porches a lawn mower and a 3 years Extended warranty in Lowe's store after two years of use my machine stop working I check the basics on my mower before contact Lowe's extended warranty and after more than a hour with the customer's service I ending with nothing to solve my problem they say they could not find any records under the my name or recipe. Do not buy warranty with this company is not worth it.
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1 comment
Honest4Sure
#556131

Congratulations! Your lawn mower has a 2-year warranty and you purchased year 3!

Brilliant! Motors last 10 years. Compounding matters is that the company you purchased the plan with no longer does Lowes plans - so customer support would be exceedingly tough.

Good luck. Next time, stop listening to retail clerks.

Review
#339354 Review #339354 is a subjective opinion of poster.
Loss
$300

Lowes dishwasher parts extinct

I bought a high end Bosch dishwasher 4 and a half years ago. The extended warranty ran out half a year back and now the dishwasher is broken. The piece I need to fix it is no longer sold, not by Lowe's not by any parts supplier online. Apparently Bosch stopped making the part so the dishwasher is on its way to the dump. Parts are supposed to be available for appliances for 10-15 years. Lacking a part that should sell for less than ten bucks has turned a thousand dollar machine into a piece of rubbish. Really? Wouldn't one think that Lowes would contract with their suppliers to maintain the products they sell?
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2 comments
Anonymous
#527550

Why are you blaming Lowes? The didn't make the dishwasher. Your complaint should be with Bosch.

Anonymous
#527262

File a complaint with the Federal Trade Commission. Per Federal law, repair parts are supposed to be available for a period of at least five years after the model has been discontinued. CC a copy of your complaint letter to the manufacturer to put some hot coals under their feet.

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Review
#338464 Review #338464 is a subjective opinion of poster.