Lowes Reviews and Complaints
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Lowes in Boston, Massachusetts - Lowe's Home Improvement sells you as is product and don't tell you
I brought a grill, and was told will order a new one and have it assemble for free, had to wait a few days as it needs to order one to have it come in and have the person comes in one day a week to do the assembly, not until a few days later when i am ready to have the grill set up and situated, and l see a price tag at the same spot as the one on the floor display i saw in the store, and look, it has the same scratch I saw on the floor model... guess what, it is the one on the floor display, and I return to the store, and the floor display is gone! Very honest practice at Lowe's.
Lowes extended warranty and select appliance of Gastonia
Both of the companies in my opinion have very poor customer service. Lowes contracted there extended warranty work to select appliance of Gastonia. They came out to fix our dryer but when they came out they did not have the part. They did not return calls to let us know that they had to order the part and when I finally was able to get information it was because I called Lowes and they upon my request followed up with them. Lowes was unwilling to allow me to switch companies because they said the part was ordered. When they finally scheduled to come out to install the new part they scheduled between 8 and 12 and then never showed up. The office was not open and when I called lowes back all they can do is leave a message with the company. Lowes needs to have better judgement about the companies they use and when these companies do not follow through they need to have a way to contact them even if the office is not open. I could have spent my morning at the laundrymat doing my laundry not waiting for a company that would never show and now I will have to take time off work and hope they show. I will likely not buy anything from lowes again because of this and will defintely not use select appliance of Gastonia ever. Needless to say this dryer is also less than two years old and this is the second time we have had to have service.
Lowes in West Columbia, SC
Poor Customer Services. I talked with Lowes.com and posted follow-up, and still these people can't get it together. I had three items to be deliverd to my home. Gave them my work number to call, because I work 15 minutes from home. They called my home and even my mother in another town an hour away, but would not call the designated number (me at work). I called the store when I never heard from them, was put on hold repeatedly, and hung-up on repeatedly by an assistant mgr. (Becky). She never gave my work number to delivery or the mgr as requested, so the mgr (Tim) left messages for me at home??? My husband called and got the same run-around. We were even told by Becky that she could not take messages for the manager. He then said that his staff would never behave this way...and we are the only people to ever have this issue. This just is irritating and prompts us complaining on line. An apology would be better...take responsibility...train your staff!
Lowes wont price match
I went to lowes with 2 receipts from 2 competitors and no price match on RV antifreeze. They did this before on other items in past but I'm sick of overcharging for products. They want 5 bucks for what others charge 3. Lowes sucks. Support your local hardware store. The worst part is that the customer service lady at the timonium store made me feel like some kind of cheap skate. I went to Walmart they had for 2.97 I went to delta lumber they had for 3$ I brought my receipt and it was not matched. I was purchasing 10 of them so maybe that's why. I am disgusted
Lowes in Van Buren, Arkansas - No assistance leads to INJURIES at LOWE's
On 10/22/2012 I was at the Lowe's store in Van Buren, Arkansas to purchase some tile for a bathroom project. There were several employees throughout the store congregating talking about their weekend and goofing off. I loaded one box of tiles (12X12) weighing over 40+ pounds into my cart. When I attempted to load the next cardboard box of tiles the cardboard ripped and the box fell on my foot. I was wearing sandals so needless to say my toes were crushed and it was very apparent that I had broken toes. Should have worn my steel toes sandals or better yet, the "employees" who were gossiping and standing around should have had a little courtesy and assisted me. When I did ask for help I was told "I'm not sure I can help but we'll see". After loading the last box he the kid said good luck and hope your day goes better. He didn't offer to walk the cart to the front. I spoke to the Manager who wrote up an injury report and said I would be contacted within a few hours. After a visit to the Emergency room I have fractured and a crush injury to my left foot. I have been in a great deal of pain and have two small children who require my attention with their daily needs. It has been 2 1/2 days and I haven't heard from Lowes. What has happened to customer service?? Home Depot always has courteous employees that are there to assist you. I will do my shopping at Home Depot in the future! Injured Pissed Off Customer
After purchasing $135 of inlaid flooring I asked how much they would get to install it. I was told $1.50 a Square Ft. and if it needed underlayment it would be an additional $1.75 a SF. I paid them the $35 refundable estimate they had a man come out and he would...
Husband in coma and lowes customer service
my experience with lowes was one not even one the movies could dream up.I was behind 2 payments on my Lowes credit card. I talked to a representative from Lowes customer service who of course was out sourced to India. I told them that we got behind because we had just moved and my husband was diagnosed with type 2 diabetes. He had a count of 1226 and was rushed to ICU and in a diabetic coma. I was told that they could give me a program to pay off my bill but i had to first go to the hospital at 5:00 am and get a power of attorney.I tried to tell the indian woman that he was in a coma and she insisted that if I did not do this the program would not be given to me. I along with my brother went to the ICU Unit and told the doctors what we needed. They were horrified at the insistance that we needed this. I told them what Lowes said I need to do and they informed me how dangerous this would be. Wanting to do the right thing and pay our bill I told them to try to see if they could awaken my husband. The doctors did and my husband was in so much pain but was able to scrible a power of attorney for Lowes. We faxed this document to this woman as she insisted that we had to do this by 8:oo am and then call her by 8:05 or this account would be closed. My husband went through untold pain and were not even talking about the 10's of thousand of dollars it cost us to do this. I am a wife who is on disability with heart problems who did not need this pain and sufferiing not only on me but on my husband who they still don't know will live or not. I cannnot believe the heartlessness and lack of compasion that this company had to ask me to do such a horrific thing as this. I did everything this woman asked me to do even though my husband suffered so much pain as did I that I had to do this. After all this , the Indian woman wasn't even there. I tried for hours to talk to her and was told by 5 other people different lies and stories of where she was. I was then told she would be in at 1:00 pm so I called back to ask her why she was not there when I called and why she made me do this to my husband who is dying and why she put me through this *** for a lousy 1,600 dollars . Asked for a supervisor and was sent to the woman from *** who lied and coverd for this woman. I begged her to find this woman to ask her why she put me through this when it could have been handled differently. For 5 hours not only I but my brother begged 5 different people to find this woman to tell me why this had to be this way and to tell me why she wasn't there to answer the phone.I begged for over an hour for this supervisor to please let me talk to this Jennifer Lee on the phone. At this point I was told my husband may not even make it through the night. It took me over and hour with extreme yelling for this supervisor to finally find this missing woman.Every conversation was recorded and when Jenifer Lee was finally found she denied ever saying anything about sending me to ICU and just wanted me to work out something with them. WTF is Lowes thinking hiring people like this. Finally my brother went through channels in the US and got Lowes managment team to help us. One woman in particular was extremley helpfull and simpathetic to what had happened to us.We are grateful for her help. I wish I could say that made a difference but it didn't. Once Lowes upper managment finally heard the tape recordings of what happend and contacted me we thought there would at least be some kind of suspension of these people or firiing of them for the heartless and rudeness and disregarde of my husbands life that it meant so little to them that nothing was done. The end result of all of this was upper management told me that this woman didn't undersatand me probably and that all they would do would be to retain her and no actions to the supervisor and no help for me, who went through untold *** and pain and suffering not only my suffering but my husbands. Lowes took no responsibilty for what happend with there outsouring to India to people with no training on customer service and offered me nothing ,but we will still cancel your card but if you want to still pay it off we will take your money. To sum up my experience with a Lowes company is My husband may still die and I went through *** to do the right thing and all Lowes could say to me is we will retrain these employess and sorry for your pain. REALLY!!!!!!!! Anyone who reads what happenend to me with Lowes customer service just remember THIS could happen to YOU!!!!
Lowes's don't trust them
Please let me start by stating that I know nothing about building or contracting. I know what a roof is, what a shingle is and a few basic terms but other than that could not put a roof on a house. It is for that very reason that I contacted several companies about having a new roof installed on my house. After many dead ends and call backs from companies that would only give me a quote if I was ready to sign immediately, I called Lowe's thinking that a huge company with a good reputation would give me a fair quote and do a quality job, surprise, the joke was on me! After contacting Lowe's and playing phone tag with a salesman for several days a very nice older gentleman came out and gave my wife and I a quote. He spent several hours with us and explained the entire process. Showed us "books" of shingles and explained the differences between three tab and architectural shingles as well as the warranties associated with both. He assured us that Lowe's stood behind not only their products but also the workmanship of the company actually doing the job. (Lowe's subcontracts the work out to other companies) Lowe's also informed my wife and I that if they underestimated the amount of materials they needed to complete the job that they would "eat" the difference. If they over estimated the materials needed that we would be credited. This over / under assurance was based on what the contractor in discussions with Lowe's estimated out. Feeling assured with this policy and guarantee, My wife and I picked out an architectural shingle that the salesman said would be very good for us. We then picked out a color that was close to the color that was already on the house, desert tan. We helped the salesman measure the area as he calculated a price for the job. $8,400.00 was the total price and we signed on the dotted line thinking that our new roof was just a few days away. A couple days later we received a call from the Lowe's salesman, it went something like this. I am sorry but I misquoted your roof job and I have a new price for you. OK what is the new price I asked. $12,100.00 he responded. I was shocked and stunned into silence. The other end of the phone was silent also. Almost a 50 percent increase I asked. Well not really came the answer it is only about 43 percent. That answer really pissed me off, semantics I answered. I told the salesman that we had a signed contract to do the roof for the original price and what was he trying to do to us. He responded by saying, you have a contract for 26 square of shingles for $8,400.00 but the roof will take 31 square to finish the job. So what I responded, we had a deal. He then proceeded to inform me that he would put 26 square of shingles on the roof for that price but that I would need to pay more to get the job completed. I was pissed, upset and very confused, was not a contract a contract? If they did this to me regarding the price would they also do it to me when something else that they forgot to figure into the job came up ? We finally agreed to think things over and the salesman informed me that he would talk to his manager and see what he could do for us and that I should call back in a few days. I called back in a few days and was informed that the manager agreed to split the difference and that the new price would be $10,100.00 if I signed the new contract that day. So I drove down to Lowe's and signed the new contract and was told how sorry and embarrassed they all were. No problem I said and thanked them for working with me. The next day I got a call from the another person who informed me that she was the install contact and that the materials would be arriving at my house on Sunday between 10 am and 2 pm. Great I said thinking that the job was moving forward. Sure enough the truck arrived on Sunday at 9am but after unloading the material the driver informed us that some of the drip edge was damaged and that we should call Lowe's and inform them of it. Figuring I would do one better, I drove to Lowe's, talked with a customer service rep and told her of my situation. She listened very politely then informed me that she needed to talk to a manager. Upon her return I was informed that I would have to purchase new drip edge then return the damaged material for a credit. Shocked at what I had just heard I said it was not my problem and that I wasn't going to purchase anything or return anything and left the store. When I returned home I called the install person that had contacted us and told her of my situation. She was very nice and informed me that they would take care of the problem. She asked how many were damaged and I told her two or three but that I would go outside to get an exact count. When I went out to get the count I noticed that there were two different colors of shingles when I had only picked out one color. There was one pallet of Black Onex and one of Desert Tan. I informed the rep of what I had found. I also said that I wasn't getting a warm fuzzy feeling about this project and she rest assured me that it was just a delivery mistake. Shortly after that conversation I got a call from the salesman asking me just how many bundles of shingles I had received. I went back out in the pouring rain and counted all the bundles on the two pallets. No problem he said, the right ones would be delivered in the morning. Well the next morning the shingles were delivered and yes they were the right color. But as they were picking up the wrong ones they dug up my lawn and left a large pile of my sod in my driveway. OK, not a big deal I figured, a small price to pay to keep the job moving forward. A little while later as the roofing contractors were stripping the roof of the old shingles someone asked me why I didn't go with an architectural shingle instead of a three tag. What I asked, I paid for an architectural shingle. No he responded they are a three-tab shingle however, they were the right color. Once again I got on the phone with Lowe's. Needless to say my patience had run out. Wrong price, damaged drip edge, wrong colors now the wrong shingle, what next. The customer service rep told me she didn't see anything about architectural shingles on my contract. Once again I was out of my mind since it was plainly written on my copy of the contract. After much debate she assured me that it would be taken care of and that she would call me right back. She did to my great surprise and informed me that the right shingles would be loaded onto a truck as we were speaking and that they would be on their way. 3 hours later the shingles arrived and the project once again got underway. I honestly don't know if Lowe's was trying to recover some of the money it took off from the $12,000 price by substituting a lesser quality shingle in the same color or if it was an honest mistake but if someone hadn't been there that knew shingles, the lesser quality ones would have been on the roof. The job is done, it looks very nice but if it wasn't for the roofing contractor that Lowe's hired to do the job, Lowe's would have heard from our lawyer by now.
Lowes in Dallas, Texas - Loews failed to back their product
I bought a 1500 dollar Husquevarna lawn tractor at Loews.; First time I mowed, the tires went flat. I could not believe it. I went back to the store and they said that because "you did not purchase the warranty so you will have to tow it in to the dealer" . "No we do not sell their tires" he added with a sick smile, "ya shoulda bought the warranty. I felt like I was dealing with a mafia hood. I called Husq, and they said there was a bad batch of tires and no recall but the local dealer should take care of it for me. I went to the local dealer and they said Loews leaves them out in the Texas sun all year and they dry rot, Not a good idea to buy from someone like that, and on and on. Not their fault, etc. Dozens of calls to Loews and Husquevarna and I spent more time on hold than mowing. The only heroes in the story are Discount Tires which kept reinflating the tires (which I would bring them after jacking up the mower and removing them before mowing). They cheerfully did it for free and were very polite. After four mow and deflate cycles, I finally bought new tires and realized I was dealing with outfits that are negligent, hostile and short term thinkers. They got their money all right. I will also tell this story to anyone with a pulse. Loews idea of long term thinking is to basically wet the bed to warm up. They have a hand to mouth culture but eventually will run out of "one time customers". I am very disappointed in them.
Lowes in Parkersburg, West Virginia - Wrong item came in
I haven't been happy with Lowe's for awhile now. I had a couple bad experiences at one of their stores and when my contractor had to order some supplies for my new porch from Lowes, I went along with it and thought it would be him directly dealing with them. My new railing and posts were ordered and took longer to come in then said and when they did come in wrong caps were sent! Now a reorder had to be done at more expense to me and behind on porch! More waiting! Fed up! Why should I have to pay more if it is their mistake? Could have had my porch finished! Not fair Lowes, next time I will go somewhere else!
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