Lowes Reviews and Complaints
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Sorry *** service | Lowes review from Kinston, North Carolina
I special ordered a door I was told it would take 21days that was fine I finally get my call 23 days later I go to pick up door at customer service Debra was nice as she called a code 50thats for someone to fetch the door fro m it's special bin I wait 30mins and watch the manager and several others talk while the one guy actually working with someone had to go get it Willie nice guy brought me the door I sighed the dam papers so I could take out my door as I was leaving I'm approached from a unidentified employee to stop me and tell me I can't just walk out with my special ordered door with my receipt and my name on the dam door then the employee pulls out his little coat and says he's got to call someone and I told him I had already been through all this he was persistent to be a *** and then the manager comes up and of course no dam help either so I told the to take the 464 dollar special ordered door and give me my money and I begin to show my *** they just give me my receipt and tell me I could go how ***
Shower Valves | Lowes review from Chalmette, Louisiana
I purchased a shower valve from Lowes about 3 months ago as my builder had asked me to. It had to be a one valve unit rather than a 2 or 3 because it is specified in the building code. These are always trash but very expensive anyway. So 3 days ago I got the permit to move in. I got in the shower, turned the water on and it was spraying out of the valve in the wall. I cut the sheet rock out of the back but sure to stud placement and it being soldered in it was not assessable, so I had to go break out the tile, backer board, and green rock. I pulled the valve apart and took all the prices except the manifold to Lowes. When I got there I realized it had been 3 months and I did not have the receipt so I just wanted to buy a new valve body. They told me they had no way to look it up, no idea what kind of valve I had and unless I could provide the exact day of purchase there was nothing they would do. They did tell me I could drive 20 miles access town and get one from a plumbing supply house. After spending a whole day going from supply house to supply house to no avail i called the Plumber who cut a large hole in my tile about 20 inches square because he had to access 2studs to replace the green board and backer board with any strength, then will need to tele the area after putting in a new valve. Then they have to go patch the sheet rock, match the texture and repaint in the office, all because Lowes doesn't carry supplies or even a book to identify what they sell. They also avoid Abby responsibility by not saving your purchases under your phone number so if you Donny know the exact day, they can't find your purchase record.
Written up for leaving work ON TIME?! | Lowes review from Springfield, Missouri
Today I was informed by a head cashier that I was written up the night before for, "not letting the ASM know I was leaving." I was unaware that myself and the ASM was married and I had to let him know when I leave every day. I was scheduled until 9:30 at night, and I expect to leave at that time. Funny thing is that I didn't actually leave "on time," I left at 9:45. I have been treated horribly there for over a year now and something is about to go down. There will be a scene that will make the whole company look bad.
Deceptive Incentives | Lowes review from Hickory, North Carolina
I received a promotional "spend $50 and get $10 off/spend $250 and get $25 off" with cards attached to present to the cashier. We spent $337.94 and I gave the girl the card, first she said she couldn't use that, but then took it. When I looked at the receipt, all I was given was 5% off - which I always get for using my credit card. When I called, what I was told by a Customer Service clerk AND a Customer Service Supervisor, is that Lowes does not allow you to "stack" discounts. What? Her explanation is that it's on the flyer AND on the website so I should have known. So, the promotion said come in and use this - but they don't really mean it! It's pretty close to fraud to me - make the offer look good and people don't read the really really fine print and oh, they should know because it's on the website. Why bother to send it out! Oh, I know, because most people don't even look! NEVER GOING TO LOWES AGAIN!!! Cut up my card.
Taskforce TF1600 power washer is garbage ! | Lowes review
It happened this morning. I start to power wash the side of my house and the power washer does not work. I only used it two times prior to this and it was well taken care of. The motor does not fire up and it continually trips the breaker on the plug . I am not even going to try to call the manufacturer on this based on the response others have had with the same issue. Basically, From now on I will just go to Home Depot . Maybe they care more about what they sell to people . Lowes ?....YOU'RE OUT !...And I'm out 150 dollars !
Wrong paint color for two rooms | Lowes review from Greensboro, North Carolina
Painted a child's room. The color is a light pink. Ran out of paint with the second coat, so had to go to Lowes to get the same color just for another gallon, to do the second coat. Paint the room, and we wait for it to dry. Take the wallpaper off the walls in the kitchen. We get green paint to cover up where the wallpaper was (went to Lowe again). Paint and wait for it to dry. Go back and check both the child's room and the kitchen are screwed up. Both times Lowes screwed up. Never going for paint there again. Best part it was the same lady who filled both paint cans.
Lowes Hassle Free Online Shopping -- True Lie
I purchased two "allen + roth" lamps from Lowes. One was fine, but the 2nd one didn't contain all the parts. I called the 866 number on the installation guide. They never heard of the lamp (seriously, they didn't know about a lamp they were supposed to support). I called Lowes customer service. I got a lot of apologies, but the customer service person wanted to know what store I ordered it from. I didn't order it from a store--I ordered it online. Now I'm waiting for someone to call me from a store I never visited. And Lowes online ordering is supposed to be 'hassle free'. I'll never order anything from Lowes again!
Worst customer service | Lowes review from Cleveland, Ohio
Bot a BBQ grill. Went back next day to get it. Waited 45 min and no help. Finally called the mgr while I was in store. It wasn't ready so I asked if they could deliver it. He didn't offer but told me it would be delivered this afternoon. Just caught the delivery guy putting notice on my door that they tried. Didn't ring doorbell, call me and it was supp to be later today. Called mgr. Havent been back and no follow up. They SUCK!!!! Just not worth the frustration. Their level of incompetence is appalling and they have no remorse
Factory-Certified Repairman are a Joke! | Lowes review from Cedar Rapids, Iowa
My front load washer that is barely 2 years old stops working after shaking so violently that it moved off its location! called warranty company-they send out repairman a week later, he only looks at it for 5 minutes and was rude to my daughter and leaves. he orders parts and 3 of the parts (large tubs) sent directly to our house from manufacturer another week later. Called repair place and repairman comes out and says that one of the parts is ordered wrong then my husband pointed out that the counter weights were destroyed and the repairman had no clue about it! He never checked it the first time! So now we have to wait another week to find out that all the parts to be ordered has now put the warranty over the threshold and Lowes will refund the amount paid for the washer. Anyone see a problem here? I have been out of a washer for a month, I paid for a warranty that did me no good. Had an in confident repairman to deal with who if he would have checked the washer out in the first place would have saved me at least 2 weeks! I am not enjoying going to the laundromat every week and spending extra money on washing my families clothes. Then I have factory parts sitting at my home that the repairman won't pick up!!! Wow Lowe's, this experience really makes me want to come back to your store! NEVER again will I purchase any appliance from Lowe's!
CSA 4 | Lowes review from Missoula, Montana
On 3/20/13 I was fired by Lowes which I have worked for 5 years for protecting the honor of a female employee. Of course the Dept MNG who caused the incident & then started the gossip around the store is still there much to the surprize of most employees. I do the right thing & pay the penelty for it. I'm 62 years old & will probably never be able to get another job. So on welfare I'll go & let thr rest of america pay for it. After 40 years of retail selling I get penilized for being a gentleman.
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