Latest review first
Lowes is done with you once you leave the store
Went in today to return a BD lawn trimmer. The self feeding line stopped cutting. No bid deal I thought. I had the original receipt and owners manual. I wanted it replaced or fixed. Lowes response...we just sell it, after that, it is up to the manufacturer to look after it. Case closed. No responsibility for their store. I didn't deal with BD, I dealt with Lowes. Never have I returned a product with receipt and been told NO! NOT OUR PROBLEM! Typical corporate answer to keeping profits up and customers away. Never, will I shop Lowes again!
Lowes is done with you once you leave the store
Went in today to return a BD *** trimmer. The self feeding line stopped cutting. No bid deal I thought. I had the original receipt and owners manual. I wanted it replaced or fixed. Lowes response...we just sell it, after that, it is up to the manufacturer to look after it. Case closed. No responsibility for their store. I didn't deal with BD, I dealt with Lowes. Never have I returned a product with receipt and been told NO! NOT OUR PROBLEM! Typical corporate answer to keeping profits up and customers away. Never, will I shop Lowes again!
Lowes in Norfolk, Virginia - Incorrect charges
Lowes Norfolk VA . Purchased a range they tried to charge for a 2 yr. warranty. 1st - I told the sales clerk I did not want the extended warranty and he said it was removed. However, when I went to the register to pay it was still on the invoice. I had the cashier remove the warranty charge. They also charged a $79 fee for delivery that was advertised as FREE on a sign directly above the appliance I purchased. I did not see the charge at checkout. When I got home and checked the receipt, I saw the charge. I called and they said they would refund the delivery amount so I drove 20 miles to the store and when I got there they would not refund the delivery because I had paid with a check. They wanted to give me a merchandise credit. I do not want the credit because I will not spend another dime at any Lowes. I want the money back that they ripped off for a delivery that was advertised as FREE and incorrectly charged. The mistake was Lowe's not mine. Their system is either totally screwed up or they are desperate to screw the customer and hope you don't notice. I should have gone with HOME DEPOT! I have had much better results and customer service with HOME DEPOT.
Lowes customer service is Terrible!
I am very disgusted with the behavior of the Assistant Store manager Gina. My husband and I made a very large purchase (7 major appliances); once we got home we realized we were over charged. I called the store where I made the purchase at and they told us that they could make the adjustment in the store if I bring in the receipt. When I brought in the receipt I was told that the manager said I need to bring in the ad from the competitor before they could adjust the price (it was a price match purchase). Annoyed that I needed to make yet another trip to Lowe's but the customer service personnel I dealt with was very friendly and explained they needed a copy of the ad for auditing purposes. I went home and got the ad and returned to Lowes. At that point I was told by the assistant manager Gina that they do not do the price matching more than they already did; which is a $450 difference. If I was told from the beginning they would not price match I would have save a lot of time and effort and purchased from the competitor (which I will do from now on). However; when I first came into the store I was told they would match or beat that price. When I noticed the error on the purchase and called, I was told, again, that was no problem and could be fix; The first trip back to the store I was told for a third time it could be done. But our interaction with Gina was disrespectful, rude, and unprofessional. She repeatedly told me the pricing error was my fault for "not having my stuff together before I came to the store". I take full responsibility for not noticing the error when it happened but in all my experiences I have never had a store associate tell me it was my fault that my purchase was rang up wrong. She told me she "has not decided if she was going to adjust the price or not yet." She was incredibly rude and she had a terrible attitude from the beginning of our interaction. It was extremely embarrassing to be talked to so rudely. She made me feel like the pricing error was my fault and I was terrible for even asking for it to be corrected. After nearly an hour of my time wasted she still did not adjust the price. She told me there was no way to adjust the price now that we have already paid for it. We will have to come back (again) after the appliances are delivered then she could do a price adjustment. When I asked for that to be in writing she said "Everything goes through me, you don't need it in writing". Prior to this experience I shopped at Lowes for all my home improvement needs. I think I will just return my appliance purchase and go to another store. I do not want to do business with a company that treats their customers so poorly. I have just started a Kitchen remodel and plan on remodeling my bathroom in the near future and I will be taking my business elsewhere.
Lowes in Denver, Colorado - Lowe's Poor Delivery
Lowe's has the worst delivery business practice in the world! They won't call you to confirm times, your order is half completed, & they send installers who have no clue what they're doing. I didn't realize that putting a pedestal on a dryer would be that complicated but wait until you deal with Lowe's you will find a new definition of incompetence. If you don't have a job and don't mind them delivering your things in 4 deliveries or don't mind them coming back out to fix the the poor work they do, then this is your place. Otherwise, run like ***!
Lowes Poor Carpet Install/Defective Mohawk Carpet
Purchased $5,000+ worth of Mohawk Cheyenne carpet from Lowes in Cary, NC. Watsons Flooring did the install for them - did poor job - bad seams and damage to walls/baseboard. Also turns out carpet contained factory defect - a large line running entire length of roll. So now every room in our new home has this terrible scar. Have spent last month trying to get this fixed but Lowes is dragging their feet and doesn't seem interested having a satisfied customer. So we will not be paying the Lowes credit card bill until it is fixed. We will also be taking legal action if it is not corrected in next week.
Lowes in Athens, Georgia - Dishwasher ordered on internet not at store
Yesterday, 6 July 2012 We ordered from Lowes' on the internet a dishwasher that was marked in stock at our local store (Buford Drive, Gwinnett County, Georgia) and paid in full .by credit card We received an email confirmation within one hour that confirmed the sale and stated that our unit was ready for pick up. We drove to the store later that day and was informed that they did not have the dishwasher we had purchased available. The staff were inexperienced and unapologetic. We wasted a lot of time driving in traffic. Eventually found one at another store 15 miles away. Had to go through the process of cancelling one order and submitting another. Will not work with Lowes again.
Bought a troy built mower from them, the drive belt went up and when we went back to the same store we bought the mower at... we were told they didn't stock the parts for the the mower, but they could order them online. Problem here is if I ordered the part myself I could get it faster and cheaper, since Lowes jacked up the price and on top of that wanted to charge almost $20 shipping to order a part they should have stocked in the first place! On top of that... the salesmen were rude, had no idea how to look up the part number - I had to do it for them.
Lowes - Bad Business Practice
I purchased a Troy Built lawn mower in November of 2011 from Lowes in Boise, Idaho and used it once. I then put it away per the instruction that came with it. The next spring it would not start. I contacted Lowes but all they do is tell me that the 30 days are up since I bought it and there is nothing they are willing to do. I think they need to take down their "customer satisfaction" slogan since they don't stand behind it. I have purchased quite a few appliances from them and now fear that no help will be available even though I purchased extended warrenties. Also, trying to contact the manufacture seems to also be a nightmare. I guess I just purchased a boat anchor. They love to take your money but it stops there.
ordered a weber grill from the lowes website for delivery to my local store. Lowes "customer service" says its at the store, the store says they don't have it. They have my money and I have been waiting three weeks for the grill. I checked the website and if I order another grill to day it will be ready for pick up July 14th. the clerk at the store said they should have my grill in by the 15th. So, the clerks, the website and customer service all have no idea of what they are doing. Thanks for wasting my time lowes!
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