Lowes Reviews and Complaints
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Lowes in Miami, Florida - Lowe's Isle Police Enforcement
On Friday at 18:00 or around so, a customer walks into lowes directly to the hoses department. Immediately after a customer representative approaches (Sara) asking me if I needed to locate an Item. (Senator L. was around) After a few minutes and well after looking at several long poked up hoses, I decide to walk to the rope department only to find out my sunglasses were missing. As I return looking for them, the manager immediately eyes in on me and begins to do a suspicious follow, only before an employee had already begun. I walked to the front desk asking for a kind CSR by the name of S., while they were completely busy shuffling customer calls and their routine. Turned around myself and looked for S. Found her asked to help me locate them, manager again with a (this man has done something in the store) look. So I asked S. to help me find them, and once I did, the manager was behind me looking for them too. I said here they are. Then after so, a woman on the last back isle looked at me from so far back while I showed my sunglasses saying to her, I found them, I know you are watching, and proceeded to the rope isle. Upon arriving a short woman CSR had already been following to ask me if I needed help. In which I said thanks Im good. She did not proceed to her tasks, chores, but turned around walked a few steps turned back to face me and got on the phone several times, 3 to 5, calling, voicing a CSR for assistance, help or to follow up on the (Checking the customer out). As I continued looking at ropes, I couldnt but tell that she was still near me for another 2 minutes facing me directly, to where I asked her get me your manager immediately and with the Policestate emotion, courage and dedication, paged the manager so professionally, it seems there was no nervousness to her, as if they had trained for a good part of their pre-hire employment. Gilbert, the manager approached and I said it seems she is following me around, to where he said, no sir, we are just trying to make sure you are getting the right help and so on, the CS BS. So I let it go and proceeded on choosing one of several ropes, colors, sizes, lengths and suddenly an ocean, a wave, a storm of CSR stormed into the isle asking me if I needed help, putting up a ladder to bring down items, I believe 2 to 3 individuals asked me if I needed help, knowing well that the short woman was nearby, it is her department to take care of, and I had already been asked several times. So I continued on and although self-evident of the policing of the isles, I walked from the back of the isle to the rope section again to see if anyone was following and there was a CSR at the Blinds/Rear section of the store who greeted me, and I proceeded forward to once again go to the hoses section. By this time I had lost focus into what I needed to get, only to realize I was only in fact getting away from them as pests. So I walked continuously to the front, on the rear of the cash registers just to walk out of the store. At this point I did not notice anyone at all following me, but as a precaution once past the second door of the exit I turned around behind the trash can, crouched, tied my laces, looked back onto the window of the sliding doors to see immediately two faces appearing, looking out, looking for someone and immediately after making eye contact with me they turned around fast and walked away. They looked away immediately, I walked back into the store, asked short A. what she was doing and she said she wasnt following. At this point the story of the manager was false, they in fact are policing the store, policing me for some reason, which I wasnt told what it was, and felt like I needed to walk out of the store or buy something. .G. the manager was asked into this, explained twice and he played the game of we are just here to help you out. I explained in detail how the 2 mere initial incidents drove me to think that it was just ok, let it go, let it slide, then to explain the walk-out look-back incident where he completely denied it by saing, they were sent outside to do a cart run. Looking back, they didnt pick up any carts, since the two CSRs walked immediately back in having them both in my eye-sight for the next 10 minutes. Called the local police department, which said call the Sheriffs, called the Sheriffs dept, and asked me to call the police depatment once again. Reached the local number, got 3 units, one of them walked out and approached me where he said, if they had said anything, I said they were chasing me out the door, and I asked the manager why, the manager denied such incident. The officer immediately said "Well sir, we cant file a report, there is no such thing as filing a customer harrasment report." Without any help for the customer. Instead desiring the opposite. Read the officers tag, J.G. thanked him for stopping by, turned around and said I'll take it up with Lowes Corporate and the Sheriffs. Sheriffs department said to take it up with the Supervisor at the PD. In the end, the 19:00 incident did not have a report, additionally the manager spent about 10 minutes speaking with the officers to where I added to the Sheriff saying so what is this, a customer complaints and its not possible, but if there is shoplifting an entity proceeds, hard with penalties, so its totalitarian, its not balancing. Hung up with the Sheriffs office, the two units drove off, one unit stayed at the parking lot. About 5 minutes later, I approached the officer asking if the otheres had written a report, saying he did not know, he did not talk to anyone, take it up with Management or Supervisor or someone. I drove off. 19:30 end.
Lowes changes grout from laticrete to Mapai
I just learned that lowes changed brands for flooring products from Laticrete to Mapai. as much as this doesn't sound like a big deal. I got screwed. I ran out of grout during a 900sf tile project. Went back to lowes to pick up more grout and learned they don't carry the Laticrete product line any more. There is no direct cross reference from Laticrete Mocha to Mapai brand. Lowes could of told me they were doing this two weeks ago When I bought the remaining bags of Mocha Laticrete. but they didn't. So I purchased the 3 bags they had, thinking I can come back and get more as needed. Now I'm Screwed. Lowes cannot (or will not) order me laticrete 1500 sanded grout. apparently Laticrete bought back all of lowes supply from their stores.. what sucks about this , I now have to order the product on-line and pay 16 dollars in shipping for a 13 dollar bag of grout...#lowessucks! if they would of told me this (which I'm sure they knew) two weeks ago when I made my color choice I would of went to Home Depot and bought the Mapai brand to start. Lowes flooring department is bogus!!! don't use them... -d
Lowes in Tampa, Florida - Loweâ€™s is cheating on the extended warranty
Lowe's Store is cheating on the extended warranty to the customers is not worth the paper it is written on, I porches a lawn mower and a 3 years Extended warranty in Lowe's store after two years of use my machine stop working I check the basics on my mower before contact Lowe's extended warranty and after more than a hour with the customer's service I ending with nothing to solve my problem they say they could not find any records under the my name or recipe. Do not buy warranty with this company is not worth it.
Lowes dishwasher parts extinct
I bought a high end Bosch dishwasher 4 and a half years ago. The extended warranty ran out half a year back and now the dishwasher is broken. The piece I need to fix it is no longer sold, not by Lowe's not by any parts supplier online. Apparently Bosch stopped making the part so the dishwasher is on its way to the dump. Parts are supposed to be available for appliances for 10-15 years. Lacking a part that should sell for less than ten bucks has turned a thousand dollar machine into a piece of rubbish. Really? Wouldn't one think that Lowes would contract with their suppliers to maintain the products they sell?
You reallyl have to work to get your military discount at Lowes
I am retired Air Force. Lowes has the policy of not giving a military discount unless a supervisor is called to verify the ID card. I have waited in excess of five minutes several times for a supervisor to come to the checkout line. I'm waiting, the customers behind me are waiting, all this because they can not trust their employees to verify this. You go to Home Depot, they look at your ID card, ring you up and you are out the door. I'm thinking that Lowes has this policy to deter veterans from asking for the discount.
Lowes in Franklin, Tennessee - Trimmer
purchase a gas trimmer from lowes and lost the receipt. they will not take any product after 30 days. called husqvarna, they gave me a place to go to 1 hr from my house. if they think i messed it up they are going to charge me. lowes is saying its not their problem and husqarna is saying this too. mean while i have grass thats 3 ft tall and a 200.00 trimmer thats useless. went to a company in franklin and they told me lowes is hard to work with so they stop servcing those trimmers. so my advise- dont buy a husqarna product because they dont stand behind their stuff and dont buy any thing from lowes. ever!!!!
I had been a Lowes customer and recently purchased a large number of stuff from Lowes (cash) ... I went to return a few items - requested Lowes associate to give me a store credit as I was going to buy some more stuff. My return was declined. Called customer service...
Lowes fired me based on others lies
I was fired from lowes after 7yrs.I was a dept manager and was accussed of being dishonest.They had a snack machine giving 2 for 1 price .Turned into ASM,said not lowes problem.Thers were many people getting 2 for one but I was the only one fired,because someone said I filled a cake carrier with about 15 items.Which was bull****.The HR had it out for me cause I refused to tattle on other employees,I can.t see how I could be fired for a machine not even belonging to them,this is bull
Lowes service and extended protection plan
Have had this refrigerator for just about 11 months and 14 days. Began having issues with it not cooling at the end of June. They sent a tech out here and he replaced the "problem." Within 5 days it stopped cooling again. Repeat of the process on July 1, 2012 an chose a different tech this time because there was a chance he could come by on the 3rd but for sure on the 5th. July 3rd came and went with no word. July 5th arrived and they were suppost to be at the house by noon. No word by 1100 so I called them. The tech didn't know he was suppost to come look at it. He said he "knew" what the problem was and ordered the control board site unseen. Attempted to call about a week later and his phone wouldnt accept incoming calls. Called Lowes back and they contacted him. He calls and says the part is back ordered. Tech has called me twice since (first time he thought he was calling a different customer and started talking about a completely different appliance and the second was to get the Model and serial number again). After 2 weeks of no word I call Lowes back and they again call him (by the way he reported to them that he'd installed the control board and it is fixed). He has now magically rec'd the part and is continuously calling me. Lowes is content that it has done it's due diligence and is ready to wash their hands of it. They will not back you up and will allow people who cannot seem to organize a bowel movement into your home. They seem surprised that I want to switch technicians and apparently this is the extent of their concern.
Lowes hires be diverse and not to satisfy the customer.
I cant help but notice the trend that Lowes in Nacogdoches Tx has taken. They have decided to hire individuals to up their diversity instead of people who are friendly and want to work. Why is it when I go to check out at this particular Lowes I am not greeted or spoken to in any way. Most times they dont even say the total of my order. If you have to hire individuals with a chip on their shoulder that think they are owed everything and shouldn't have to work then put them in lumber or somewhere in the back.
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