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Lowes in Raleigh, North Carolina - Employee said he would smash my face in
Today I went to Lowes to get some moving supplies and paint samples. We are finally moving into a home and I can't wait to do lots of DIY projects! I am 26, a woman, and I have blonde hair. I came alone and wandered around for like 30 minutes, not once did anyone ask me if I needed help finding anything. I started looking for someone to help me. It seemed like at every turn I got dismissed from help or someone was faster to speak up, so there I was lost in the store. I picked up a black phone and called customer service, I asked the lady where the moving boxes were and she said "at the end of seasonal, on the way out the door.". Ok great, I finally had directions. Nope. Got lost again. Couldn't find it. Asked James for directions to the moving boxes and he said, "oh I'm trying to load up a lawnmower for a customer on the loading dock.". He didn't have time to point or go "that way" but he could tell me that. Lost again. I tried to catch a lady with red hair, she looked at me and turned a corner really fast as to dodge me. Then finally I got frustrated, went to the end of seasonal near the door and picked up another black phone to ask for help. It was behind a computer desk and not a single employee was in sight. I told the lady that was crazy that no one was at the computer that anyone could just walk up and do whatever they wanted and that's wasn't safe. She then said she would get someone. Thats went Victor showed up. First thing he says is "I wish she would touch the computer, I'd smash her face in." OMG WHAT! All I wanted was a point in the direction od the boxes and packing tape. I told him I didn't think that was very nice and it was rude and he said, "what it's the truth, ive said worst to customers." he did show me where the boxes were and I got the feeling he only said it because of my age. I couldn't believe he spoke like that to me and it didn't even phase him or bother him. I said "I bet you wouldn't talk to a man like that." and he said "yes I woul
Lowes in Tyler, Texas - Vietnam Vets get screwed again!!!
I went to Lowes to get their so called Veterans discount and was told my 43 year old VA card was no good nor was my DD-214. So I tried The Home Depot. No problem. After spending thousands of dollars over the years at Lowes, I can can see there are only interested in my money and not my service. I Hsve watched my fellow Vietnam Vets get the short end of the stick for years and I'm sad to say it's still happening. America still wants to forget us. I'm sure going to forget Lowes.
Reason of review
Poor customer service
Lowes in Princeton, New Jersey - Newport News, VA- Store 420
The front end manager Jennifer has a nasty attitude and I will like to know why would you lowe's want a person like that to present your store. I know you can do much better that cashier kari, brooke, nett and there was one other I can't remember there name, but they were nice *** they were the only one nice that day. The manager in front should have a positive attitude that sad, while in the store there's other's that complain. One person say that there is nothing done about it, so just leave it alone, but I won't.
Lowes in Washington, District Of Columbia - Lowe's Bloomfield, MI
First of all I would just like to say WHATS WRONG WITH THIS STORE? My husband and i just had a garage fire this past February and needed to rebuild the old one. a friend of mine said Lowe's was a great place to get packages like that and that he would help me pick it out since i had no idea what i was doing. we order the package and the day that my husband paid for the package we made sure that we were using our mailing address our phone number and our names. They told us the earliest that they could deliver the whole package in two days but he wanted us to wait a week because they had a fun rasier with pontiac. said that's fine just make sure all is delivered at once. ROD (the man helping us) said ok. the delivery day: they call my friend that helped us put the package together and only dropped off 1/4 of supplies. two weeks later they deliver the tresses to a home in ponitac with the garage door to a different location. They also keep contacting the wrong person. Two weeks after that i had to call the store and ask them where my shingles and siding was at. the person that i spoke to told me that they are not ready. and when i finally received all of the supplies the wood was warped, the siding was FOUR different colors, they forgot items, they put items in the package that we told them we DIDNT want. I had to make four to five phones calls a week just to make sure i received the correct items to the correct place. the assistant manager was a *** (CHAD) and tole me everything was MY FAULT for having someone help me pick out the package. not only did i LOSE money building this garage because the team that i hired to build it i paid by the day and half the time Lowe's didnt show up with the supplies or just didnt bring the right stuff. I had to return more than $600 dollars of supplies that i told ROD that i DID NOT want and when i asked Chad for something for all of this hassle that ROD had put me through (order being totally wrong, delivering to wrong places, late deliveries, over charging) Chad told me that it was all my fault for having a friend pick out the package. Mind you that we gave Rod a blueprint with all the supplies that we wanted to order and the colors. We also showed Rod the color of the house and even brought in samples of the siding and shingles off of the house so he could get the correct colors. I will NEVER buy from lowe's again. they are rude and really dont know what they are doing there. I lost way too much money, time, and it took two months to build my 24x30 garage. please dont waste your time with this company,
Lowes in Colfax, California - Lowe's customer support
Started going to Lowe's because of the lack of support received from Home Depot after the fact. Bought a Husqvarna riding mower on 4/23 from Lowe's. I had the mower delivered and it was as if they pulled it off from the display and loaded it on the truck. It was lacking parts, the security lock was still on the trailer hitch, it was dirty, and rather than sending a manual along they sent a manual for the bagging system, also, no receipt was presented. TWO weeks later called again and was on the phone 20 minutes. I had to cut the lock off, and finally received missing parts and manual (no receipt) a week later. Now I can't keep air in the front tires. Called Lowe's and was told to get in touch with Husqvarna. Now that's real customer support. Look's like ACE hardware has a new customer. They're close and have always been supportive. The few bucks saved going to the big box stores aren't worth it as far as I'm concerned. Excuse me, I have a couple tires to fill....
Lowes in Biloxi, Mississippi - Put the flag out as a shoe cleaner, disrespectful.
Hundreds or more veterans will refuse to step on the flag we all fought for it, disrespectful when I ride over there. . Tatu , I'll see for myself tomorrow, I served with the US Coast Guard 72' till 87' and I bet the fellows I used to know are probably in charge by now, what ya think. Our veterens need to be treated like heroes, they are.. I ride w a motorcycle club now, only way to keep the true brother hood going and the rush is here too. We are mostly ex military. I did 11.9 years at sea duty. Loved it took my bike every where we went ( after E-5)and well just cool.. Check it out, you might have a check coming. Got mine...you probably did more and got it coming. So attitude, Lowes needs to learn a proper attitude unless they already have. This is the USA and I don't like it, do you?
Lowes in Richardson, Texas - Kraft kitchen cabnits
Just bought 40 thousand of kitchen cabnet self closing at loews, a rep came out they switched all defective doors that were scatched uneven and stain was smeared, sure they replaced them now some doors are uneven scratches and doors still smeared self closing need a little push come on that is a rip off... don't buy kraftsmaid...I'll never have this kitchen done.... Sure they said they would replace I would rather have them refund some of the money + they were recomended by Loews and the best maid product, they told me to just pait over them wow
Extremely unhappy customer at Lowes
We spent over a thousand dollars for carpeting to be installed in our new home. When we were ordering the carpets, the sales person, Nathan, made us wait over an hour while he "finished his other work". Then his wife shows up and he was rushing us so he could leave. When Lowes showed up to measure the rooms, they told us that we measured incorrectly and they needed to add 120 sq ft. We knew that the measurments we provided were correct because our friends, carpenters for over 20 years, did the measuring for us. Lowes sent another person to measure and this time the Lowes manager came, well, low and behold, our measurments were correct. Now, we finally have the carpets delivered and they are the wrong color!!! However, the color code number on the contract is what they delivered. When we went to the store to make a complaint, we were told that WE should have double checked Nathan's notes before we did anything. I'm sorry, but if you hired competent people to work in your store, then the CUSTOMER should not have to double check anything. We were basically told, oh well, too bad, your fault. I am soooo angry. Now my children have to have this ugly gray carpet in their bedrooms. This was the Lowes on Lake Underhill Road in Waterford Lakes, Orlando, FL.
Lowes in Frankfort, Kentucky - Whirlpool Refrigerator compressor bad after 20 months
Bought a relatively expensive Whirlpool Refrigerator with icemaker for a rental unit. Tenant calls me and says it's not cooling. Service man says its the compressor and gives me a Whirlpool number. This number gives you two options, parts in warranty and out of warranty. No ability to talk to a live person. I went to the Lowe's where I bought it, first person says there is nothing they can do, talk to department manager, he tells me the same thing. They are only the retailer he tells me, they can't be responsible after warranty and I didn't buy the extended warranty. I told him the refrigerator it replaced was 22 years old, with minimal repairs, and the refrigerator at my house is 15 years old with no repairs. I explain that I had bought a GE washer less than 3 years ago, and the transmission went out on it. Another big loss for an appliance that was bought to replace a low end Kenmore that was 18 years old. So after being out over $1300 on 2 appliances, I told them I would not be back. They have a good variety, but I would not continue to spend my money at a store that would not back their products. I've stuck to my guns, I can live without Lowe's. They'll end up like Steinberg's in Lexington, Ky, Circuit City, happening to Best Buy right now. People won't stand for being treated unfairly that only services until the unit is sold. I'll buy from the local Lyon's Do-It Center or buy online from Amazon. I've cancelled my credit card with them and I will only go in the store to look at something I want to see before I buy from Amazon. Lowe's is no longer about the customer but the stockholder.
Speaking about Lowes in Thomasville,Ga. Poor service! went in to get building supplies for bathroom remodelling .purchased several thousand of dollars.Could not get any help to get items needed in plumbing department to answer my questions. Nor could I get help getting the items to counter and no one assisted getting things loaded,no one said if you put this on your Lowes Card you could get another 5% discount. That would have been a good amount of savings!What does Lowes teach when hired?You need to teach the consumer pays your wages! Try to help them more.Also on the display was some matching assosories,towel rack tissue dispensery etc. no more in stock .We ask if we could have the one's on display and was told no.Wanted you top buy more expensive products that would not match.
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