Lowes Reviews and Complaints
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Lowes review in New Iberia, Louisiana: Three months ago bought flooring still not installed
purchased flooring on July 9th. The installation was done wrong. Have called customer service in New Mexico three times. Still no results. Have called Joplin Lowe's numerous times. Still no results. Have been making payments to Lowe's credit line. The payments were not to start until project was finished. However this is not the case. Ready to file lawsuit. May be only way i can get any results. This company has not fulfilled its obligations. I continue to always get broken verbal promises from those in management, and service. A suit seems like the only way to resolve this major issue. I've been done wrong and want this to be fixed.
Lowes review in Harrisburg, Pennsylvania: Treatment of Vet
Today I went to Lowes on the Carlisle Pike in Mechanicsburg Pa. I asked for a veteran discount and showed my DD-214 (discharge papers) and a document from the Veterans Administration showing that I am a disabled vet. Yet those documents and a drivers license were not enough to get a discount. Whatever they were looking for was not given to us in the 60's. Those 3 together are enough to get a vet into the American Legion and the VFW. Lowes will never see me again and I will discourage everyone I talk to about shopping there. I am - Tom Rizzutto 607 Bay Street, Mechanicsburg Pa 17050.
Lowes review in Lehighton, Pennsylvania: Refund/return
today we bought a battery for our tractor that the salesperson said would work, unforntunately when we got it home it did not even fit. when he went to return it with the receipt, (approximately 1/2 hour may have passed) he was told they would only give store credit since he paid by check! this is ridiculous, the check was still there in the register, we had the receipt & the salesperson said it could be returned. Ready to scream! why do i have to get store credit? not happy with Lowe's, we will not buy much there anymore !
LOWES REFUND POLICY
I have bought appliances, tile for my home, etc. Don't ever pay them anything in CASH !!! My return items were never opened - factory sealed amounting to $75.00 a very small amount compared to thousands spent in the past 6 months.. They expect me tp provide exact dates - only 3 maximum accepted in order for a refund - otherwise a store credit. These purchases were not made on one day... I will not be forced to purchase through a store credit! Regardless, I need appliances that will not be purchased again at Lowes.. Never had this problem at Home Depot! So don't pay them cash for anything!!!
Lowes review in Simpsonville, Kentucky: Lowe's Delivery LIES
I purchased a GE dryer for a friend's B-day at Lowe's Home Centers - 501 S. Hurstbourne PKWY - Louisville, KY. The purchase was made on Thursday 9/13. My friend was called to receive the delivery of the dryer between 8:00AM and 12:00PM on 9/14. My friend stayed home from work in order to accept the delivery. Lowe's did not deliver the appliance as scheduled nor did they call to say they would not be making the delivery. It is now 4:00PM Saturday 9/15/12 and my friend still has not received the dryer purchased on Thursday at 01:09 PM. They advertise Free Delivery of appliances I was told within 24 hours. I have been lied to and I am very UPSET!!!
Lowes in Norton/Wise Va
I was attempting to build an addition onto my mother-in-laws house. My first trip to Lowes in Norton Va I had a list of item needed to frame the addition. I went to the project desk with my list. After waiting for about 10 minutes a lady showed up. Looked at my list and said I needed to go to lumber. After chasing an employee in the lumber section I was told to go to the project desk. I was then told to go to the commercial desk. Then told I was not a commercial customer. Go to the front registers. A young lady that did not know a screwdriver from a cinder block tried to help but she did not have a clue. After several in house phone calls, which went unanswered. Another lady tried to help. The items were delivered in 5 days. Even though the items were on the receipt, the order was by far incorrect. I made another 30 mile trip to the store. Had a list of what was incorrect and everything else I needed. I had a few 2x4s and subflooring on a cart that I needed right away. The rest was to be delivered. Went to the registers at the lumber yard section. A customer was at the commercial register and another at the other register. After standing for over 5 minutes the guy at the commercial desk finished and left. I moved to that register. Was told I would have to go back to the other register. Went back. After 10 more minutes the customer at the register got frustrated and left, He had been waiting 15 minutes for a price on a box of nails. I steps to the register, told the clerk I also had an order to be delivered, handed him my list. He rang up what was on my cart. Handed back my list and told my I had to go the the commercial register for a delivery. They would also pull up my cart items. Stand in line again. Finally got the clerk to punch in my order. Gave me a total, I asked if that included what was on my cart. NO, I would have to pay for that at the other register. At this point I just wanted to finish and go home. Asked when the delivery would be. TWO WEEKS. I said that was not acceptable, is that the absolute best they could do. Without even looking up the clerk says. THAT'S HOW IT IS. Frustrated beyond belief I said that will not work. Guess I will have to go somewhere else. The clerk looked me and snidely commented "THAT WILL WORK TOO". It was all I could do to not grab him be the hair and bash his face into the counter. Needless to say where I'll NEVER shop again!!!!!!
Lowes review in Fairfield, California: Terrible Customer Service
Our experience with Lowes is by far the most horrible experience of spending our money to buy something from a retail store. We placed an order for a counter top that the store is running a special on. Right off the bat the problem started filing up. We were told that after we pay the down payment we would receive a call from the vendor within two days to schedule the measurement. We waited for week but no call from Lowes or the vendor. So after a week of waiting we decided to call Lowes to see what the hold up is. Sure enough after we called the store, they told us that the paper work was sent to the wrong vendor. Fast forward to the scheduled date, the vendor told us that we are getting a different product than the one that we ordered. We stopped by the store, to tell the person why the vendor is telling us something different than the one that we are quoted for… So after all that has been said and done, we were back from square one of getting a new price because one of them screwed up the order. We were told that he (store personnel) has to talk to the vendor blah, blah, blah. So he told us we have to come back AGAIN for the revised work order. So we came back and paid for the entire amount. A few days after the vendor called us to schedule the install date. We then asked the vendor of what we are getting, guess what!? We were AGAIN getting something different from the one that we were told that we were going to get. Needless to say we were back to calling the vendor, the store, the vendor, then the store again. Nobody knows squat! We pretty much talked to everyone in the store but the customers. Nobody knows squat! I am getting frustrated just by writing this review, so I better stop. By the way, the credit card bill came on time. I can't believe there is a department there called CUSTOMER CARE!.
Lowes review in Greensboro, North Carolina: Bad string trimmer
It depends in which store you shop at no how you are treated. I am on my 2nd bad *** eater. This is Huskvarna worked great the first 2 months then started blowing oil out the exhaust like a sieve. The store manager said without the receipt there was nothing they could do but send it off an I would be stuck with the bill. The person in front of me came in to return some paint an told them he had no receipt an he was told thats ok just go back an get what you want. Why one is ok an then something else not to say the least I am pissed. The store in question is on Hanes Blvd in Winston Salem. Its good to know that Home depot is across the street cause it looks like I will be trading with them from now on. An all of my freinds are going to know an anyone else for that matter. John Everhart
Lowes review in Rochester, New York: Lowe's destroyed the floor in our new home, no resolution a year later
Over a year ago we purchased a Samsung washer and dryer on a Friday from our local Lowe's store. At the time of purchase we told them that we did not want delivery until the following weekend after we had moved in. The salesman slotted us for a delivery 8 days from the time of purchase. The day before the scheduled delivery I called the store as it was late in the afternoon and I had not heard from them to confirm that the washer and dryer were going to be delivered the following morning. At this point I was informed that they had over sold the washer and dryers due to the state incentive and the sale price. The best guess on when more inventory would arrive was 6-8 weeks out. I stated this was unacceptable as we are in a new house with no washer or dryer with 3 children and that we had purchased these a week ago. After over an hour and a half of talking to people at the store they agreed to deliver the floor model they had. No discount was allowed for doing this. Delivery was scheduled for Saturday morning and finally mid-afternoon the delivery truck appeared in our driveway and the washer and dryer were delivered. Upon attempting to hook up the drain hose for the washer the delivery person realized that there was not one installed on the machine. At this point, while missing a family function due to their tardiness, we contacted the store and the solution was for the delivery team to come back Sunday morning with a hose from another floor model (another Samsung, but not the same model). Low and behold they did not show up until mid to late afternoon on Sunday and when the hose was attached and they tested the washing machine it failed resulting in significant water leaking from the machine. Enough water leaked out to cover our laundry area and most of our kitchen and then ran through heat runs popping one loose from the floor joist) and the furnace and also into the basement over our main panel box, water heater, and water softener. At this point I insisted the washer and dryer be removed from the house and was informed they would upgrade us to the next model up and deliver those floor models the next morning. I took the day off from work and finally our new house had a washer and dryer by lunchtime on Monday. At this point we started the claim process for the damage the water caused and a year later all we have is a ton of wasted time, a quote from their adjuster that does not include things like labor, removing appliances that are on the floor, etc and a floor in our new home that is buckled and needs to still be replaced. I just got off the phone with them yet again with a "promise" someone would be contacting me within two business days, shall I hold my breath?
Lowes: incompetent handling of carpet sale & install
MAny problems started with purchase: was set to pay during tax-free weekend but they didn't get necessary detail from installer so said would take projected savings off price of carpet when they put sale through. They messed that up & when I pointed it out, tried to mollify me by saying they'd give me $50 off next purchase - I had to point out that the savings was >$130 so that wasn't acceptable. Then kept putting me off about when they'd refund me the extra charge. The installation: installer didn't call in 48hrs they claimed would (took 6 days even after I spoke w supervisor). When they finally did call, gave story of injured employee -reason they couldn't install for another 2 wks. So 3 wks wait for carpet order, now another 3 for install. Called Lowes to ask for another installer/earlier date. They called offering an install w 1/2 day's notice (due to a cancellation) but wasn't possible since that's not enough time to pack everything/prepare for install. Then after I had to follow up yet again, was offered a date that I accepted & verified w Lowes - altho' installer didn't return calls I left for them (a fact I told Lowes when verifying). I spent 1 1/2 days from that time packing & moving things then get call from Lowes the afternoon before the date telling me the install was cancelled bc I had "refused" their time slot (bull). Clearly, there was a problem w the installer but instead of owning it & trying to address it professionally, Jo Walsh of the install dept thought it a good idea to blame the customer & tell me "how it was going to be": that I would just have to wait for the original installer who could now not do the job for another 3 wks. !!!!! These people are phenomenally unprofessional, incompetent and rude. I'd have to add idiotic and lacking in basic customer service skills as well (esp. since the asst. mgr I reported this to didn't even apologize, just agreed to refund my > $2 600 for the project).
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