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Lowes in Stockton, California - Terrible Service at Lows

I went into Lowes to buy the Double Drive screwdriver for my dad for Christmas. The first man I spoke to didn't know what I was talking about. I told him the name and who made them. He then showed me some ratcheting screwdrivers and ignored me when I told him that wasn't what I was looking for. His friend them came over and looked at the man who was originally helping me and asked what he was looking for. He knew what the Double Drive was and told the other employee to follow him. He didn't look at me once and I had to jog to keep up. He then began to show and describe to his coworker what the double drive was, while blocking the case full of them. I stood there for five minutes until he looked over at me, said "Oh" and shoved one in my hands before turning back to his friend. I feel that because I am an 18 year old girl they felt no need to respect me as a customer which was not true. I plan not to return to that Lowes again.
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1 comment
Anonymous
#421533

He blocked an entire case, with one body? Must have been a HUGE guy.

Or you're just small - both in body and mind. You are sexist and they did nothing wrong here.

Review
#293547 Review #293547 is a subjective opinion of poster.
Please, please, please. Whatever you do DO NOT PURCHASE an extended warranty from Lowes. They will lie, put you off. Let me start from the beginning... My Fridge stopped cooling efficiently. I called the Lowes Extended warranty dept. I was informed that it would...
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12 comments
Anonymous
#855366

I am currently dealing with Lowes and Samsung. My washer has a very small, yet important piece broken and I cannot use it.

So, I'm on business day 5 of waiting to hear how they are going to honor this warranty that I purchased. They are telling me Samsung has no one in my metro area that can fix it. In the meantime, this isn't like my dishwasher where I can wash the dirty things in the sink.

No, I have to triage my laundry to see what is most important to the functioning of my family.

I have the word "fraud" floating around in my head. There is also "class action lawsuit" and "lawyer."

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#293237 Review #293237 is a subjective opinion of poster.
Last Christmas we bought a gift card for our kids for Christmas, I always place any gift card inside another gift package and have the card inside a card. After our gifts have all been opened we box up special paper we are saving and special ribbon and name tags and...
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#293146 Review #293146 is a subjective opinion of poster.
I've had problems with my local Loews store in Eastlake Ca. I have attempted many time to talk to the store manager when i had issues but to no avail as he was never available. I've called the customer service number in the past. This is the only way to...
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5 comments
Anonymous
#440260

LOWE'S you *** *** L_O_W_E_S!! Maybe if you could get the name right you might just get your complaint heard!!

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#293090 Review #293090 is a subjective opinion of poster.
So, I purchaced a refigerator before thanksgiving of 2011. My delivery date was sometime in the middle of December. I recieved a phone call from Andrea stating that there was a back order on this item and the delivery date would need to be rescheduled. I was not in a...
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2 comments
Anonymous
#422454

Yeah its funny how these days everyone is looking for handouts! Sometimes it might not actually be the employees fault that the merchandise wasn't in.

Did you ever think that it might be the manufacturer?????

Yeah take it out on the employee that is working there butt off and get every penny you can out of them! That is respectable!!!!!!!

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#292889 Review #292889 is a subjective opinion of poster.
Loss
$2400

Lowes in West Palm Beach, Florida - Horrible customer service at Lowe's

Went to buy paint for exterior of my home... Had a girl that didn't want to move!!! literally wasn't moving. I was the only person there. Asked about colors she didn't know. Asked about prices.. she didn't know. Asked about sealers and primers for the house... Yep you guessed it she didn't know. Well you can only imagine I was PISSED. So I left thinking I'll just go to home depot.. On the way out I saw this 52" fan for 36... I said I can't pass that up. Went to find the fan on sale couldn't find it. Asked for help.. WAITED 15 minutes as another customer was waiting with me... he finally left. I got the fan after 20 minutes. I left steaming. My husband was in another area looking for something to clean the gutters the guy told him instead saying a specific place.. WHAT DO YOU NEED THAT FOR.??? How about none of your business.. I could go on but my fingers are getting tired.. Will call corporate.. don't think it will make a difference. Very dissatisfied customer..
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3 comments
Anonymous
#428193

bet 100 dollars that i'll see u post a complaint for Home Depot next

Anonymous
#421058

joycie..first off lowes prices are clearly labeled under product ..if it was not priced she should have tried to help you find out the price..seeing how she didnt know much maybe she was new to the dept or store altogether..lowes associates are also responsible for MANY duties believe it or not they dont just walk around all day..they recieve customer phone calls all day with customers with many questions that a lot of times takes time to find their answer..stock the product you want there nice and neat,price it,help in-store customers,load vehicles,inventory,reset product..and many other things many times they are pulled in several directions or covering several departments at once cover lunches breaks or just lack of employees ...recognize this though when you call corporate it does not affect the upper management it affects the ones that are the pee-ons working theyre butts off for little money working ridiculous schedules trying to earn a living when they wont hire more people to save money but when you call in it affects their raises,their advancement opportunities and any bonus that could be available ..its easy to judge from your perspective when your the one waiting and it seems to be a long time but you need to think logically and think about their responsibilities and the fact if they did not see you how do they know you need help or if they did maybe they were helping another customer..dont complain unless you see an associate (that works in that dept) standing around doing absolutely nothing blatantly ignores you knowing you need assistance believe it or not people also get crabby when asked if they would like any help..

Anonymous
#418399

:cry :cry :cry you are not the only customer just cause everyone did not drop what their doing and help you is no reason to complain I AM SURE YOU WILL NOT BE MISSED THEIR

:cry :cry :cry

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#292872 Review #292872 is a subjective opinion of poster.
I got all the kitchen appliances from Lowe's in Bismarck, ND. After spending an hour taking off the plastic covering the appliances, I noticed a dent in the dishwasher and scuffs on the refrigerator. I called and they gave me a $50 allowance for the dishwasher. ...
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#292731 Review #292731 is a subjective opinion of poster.

Lowes in Toronto, Ontario - Stain vs gift certificate

Youv got to be kidding me ,GREG 905-874-5000 a $200.00 gift certificat and you wont me to sigh a wavor,I dont think so.Why dont you give the installor the $200.00 Ljupco Dimovski to correct his mistake.He kew about the different colour in stain,its not hard to do.Im not excepting the $200.00 nor am I signing any wavor.I guess the customer satifaction is not worth the paper it is written on nor your warrenty.Alot off money was spent at your LOWES and this is the way you treat your customer,by trying to buy them off,and treat them like ***.I wont be back!
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#292229 Review #292229 is a subjective opinion of poster.

Update by user Mar 02, 2012

After being routed to the district installer I was told no discount could be offered. I took my complaint to Lowe\'s customer care who referred to the store manager.

The store manager did provide a discount of about 20%.

This is better than nothing. Before purchasing...

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5 comments
Anonymous
#835497

1. Your warranty was voided by you from the start.

All residential carpet warranties specifically state they are only valid for OWNER OCCUPIED residents. They never cover a rented unit because renters abuse what they don't own. Try reading your warranty.

2. Wrinkling is ALSO caused by dragging heaving furniture across the carpet & improper steam cleaning.

No carpet warranty out there includes wrinkling because it cannot be 100% attributed to "poor installation."

3. Wrinkling that IS caused by a poor installation shows up with one to two months of the installation, not TWO years down the road which is why big box stores offer a full ONE YEAR warranty on the labor.

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#292122 Review #292122 is a subjective opinion of poster.
I had a call from Lowes today wonting to give me a $200.00 dollar gift certificate for NOT fixing the stain on the stairs,due to cost to them,LOWES wonts me to sign the wavor.I think Im worth more then that.Its not just the gift certificate worth $200.00.Its the pride...
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1 comment
Anonymous
#416097

You could tell them that once they have fixed the stain, then you will also take the $200 gift certifcate as well. And that you will not complain to the BBB if they fix the stain and give you the gift certificate.

Stick to your guns - they should be coming in a fixing the stain at whatever cost to them. Don't look at it as "fighting". Just hold them to good business ethics. Be kind, be patient, be longsuffering....

and then be thankful when they do it. Maybe back them a batch of cookies with the money they gift you (or rats, I don't think they sell cookie dough) (maybe a batch of nuts and bolts) (maybe just ask them for cash - that way you can shop somewhere else....)

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#291915 Review #291915 is a subjective opinion of poster.