Filter by rating
filters
State:
Show
City:
Show
Product:
Show
10 comments
My husband and I went to lowes to purchase new carpet, they tell us they will send someone out to take measurements which would cost 35 dollars, no problem pay them and someone comes out (before anyone comes out my husband measures himself, and measured way larger than...
View full review
Anonymous
#528873

Im not working for Lowe\'s. I do know that carpet comes in 12\' W and long as need most of the time you will pay extra for cuts. I don\'t know how many cuts you have there...

Author
Location
Salt Lake City, Utah
Review #254966 is a subjective opinion of poster.
11 comments
June,2011: Lowe's paint salesperson assured me that if the primed my varnished oak chairs with Valspar Bonding Primer I would not have to sand -- big mistake!! I primed the chairs and waited one to three days to paint with Valspar Black Indoor/Outdoor High Gloss...
View full review
Anonymous
#1477588

I wish I’d read this BEFORE using #VALSPAR #STAINBLOCKING #BONDING #PRIMER/SEALER.This crap just ruined my brand new out of the box closet organizing system. Four towers and 1...

Author
Location
Enumclaw, Washington
Review #254726 is a subjective opinion of poster.
20 comments
This experience has taught me that Lowe's not only sells *** products, but they do all they can to HIDE that fact from other customers. I bought a rocking chair from Lowe's, and it was ***. So I went online to post a helpful review so that other innocent...
View full review
Anonymous
#1388802

You can’t put competitor name in ANY review. You can hint at it like, “I bought an orange version at a big box store,” if talking about a power tool from Home Depot. It’s been...

Author
Location
Houston, Texas
Loss
$88
Review #254418 is a subjective opinion of poster.
1 comment
July 28, 2011 water heater stopped running. Called Lowes 1-877-817-6750 and by August 3 received word that the unit would be repaired by a local company. After no service I called that company (3 times) and they stated that they were no longer working for Lowes. I...
View full review
Honest4Sure
#326213

The company that sold you the warranty is \"NEW.\" If they can\'t repair the unit because they can\'t get someone, they have an obligation to replace it with a gift card. Yo...

Author
Location
Detroit, Michigan
Review #254286 is a subjective opinion of poster.
3 comments
Searched for someone to help at Lowes Lawrenceburg, IN and she skips over me to help someone else after I hunt her down Then dude crushes my can of stain and says it will be fine. No one smiling at front desk. No wonder I shop online. Why don't you hire some...
View full review
Anonymous
#492821

*** you people home depot can eat a *** there prices are sky high and customer service hahahah those words arent used there u can barley get someone to pick up the phone let a...

Author
Location
Cutler, Maine
Review #253508 is a subjective opinion of poster.
0 comments

Lowes in Atlanta, Georgia - Pxxx Poor Service

Sir: I purchased a refrigerator from one of your stores (#0482) back on 24 Oct 2009. I also purchased a 4 year extended warranty within. Back on the 14th of June 2011, the ice maker quite. I called the extended warranty number a filed a clime. As of this date the problem is still not repaired. I have records where I have contacted the warranty people and your executive support office. I was set up with an appointment date and time for them to out to repair the unit. When they contacted me to confirm the appoint, I was told that they could not come out then. This was because the appointment was set up VIA their web page and it was not current. I was told that it would have to be sometime the next week. I call the warranty people back and provided them with this information. I requested another company to service my unit. I was never contacted by this company. Si I called them back and this time they gave Jim Whxxxxxx repair service, who I know of. This company contacted me, but took some time to come out to look at the unit. I was informed that on the 8th of July 2011 the parts were placed on order. I then was informed Mr. Whxxxxxx had received the parts on 13 July 2011. For over a week we talked to Mr. Whxxxxxx and his office asking when they would come out to replace the parts. We were told several times they would be there, but they never showed up. I contacted your executive support office and asked for their help. After I provided them with all of the information I had, I was told that they would get back with me. The following is a copy of their response. From: Exec Cust Service [mailto:Exec.CustService@Lowes.com] Sent: Monday, July 25, 2011 3:48 PM To: MrED@xxxxxxxx.xxx Subject: Repair: Mr ED, Mr.xxxxx, I did contact NEW and was advised that the service tech has been out of the office sick for over a week. I was also advised that your part should be replaced one day this week. I do apologize for any inconvenience you have experienced and I will follow up with you on Friday, July 29, 2011. xxxxxx Lowes Executive Support 1-866-900-4750 I waited until around 2pm on the 29th of July 2011 and tried to contact them back. But the phone number of 1-866-900-4750 is NOT a number for your executive support office, it belongs to another company. I found another number and called. I talked to xxxxxx and was informed that xxxxxx was out to lunch and did not know when she would return. I requested to talk to you sir and was told that I could leave a message for you with them, but that you would NOT get back with me. I asked numerous times for this and was given the same answer. I stayed on the phone for quite some time waiting for xxxxxx to get back from lunch. I was also informed that only xxxxxx could help me out as she was the only one that had all of my information. But I was also told that I could provide them with all the information again and they would try to contact all parties again. I was then informed that xxxxxxx was back at last from lunch. First I asked xxxxxx about the incorrect phone number, and was told that she had mistyped it. Most people have their signature set up to be inserted automaticity. I informed xxxxxx that as of this time I have not heard from Mr. Wxxxxxx. She info mend me that she would get in touch with him and get back with me. I told her that I had been waiting all week for this and that I had other things to do. I left the house and was going into town when she called me back and said that Mr. Wxxxxxx would be there that night or on Saturday mooring. Well this never happened. Sunday afternoon at 2:31 pm I received a call from Mr. Wxxxxxx asking if he could come by and install the repair parts. I informed him that I was at a close friends home for their 50th wedding annaversy and I was not about to go back there at this time. I have since gotten rid of the refrigerator and bought another new one. In short sir I find that both your warrant service and your Executive support office are lacking in any support of good customer service!
View full review
Author
Location
Atlanta, Georgia
Review #253065 is a subjective opinion of poster.
0 comments
I ordered carpet/padding from Lowes and was told it would be 10-12 days. I was shocked when they called within a week. I called my installer and agreed on a time for pick up and installation. The day of installation, he called to say carpet was in, padding was not....
View full review
Author
Location
Blaine, Minnesota
Review #252895 is a subjective opinion of poster.
9 comments
In the last 2 weeks I purchased a 20 inch stove online from Lowes and the whole thing was a disaster, from start to finish. Without going into the long winded details, I decided to keep the 400 dollar stove with the crooked door after they brought a second stove with...
View full review
Anonymous
#832245

They did this to me today because I posted a negative review of some absolute *** tile they sold me and installed for $10,000. I do not trust a single review on their website...

Author
Location
Fort Myers, Florida
Loss
$400
Review #252890 is a subjective opinion of poster.
0 comments

Lowes lied about freezer being in stock at their stores

Today, August 1, 2011, my wife and our youngest 4 children went to Lowes on 130th Avenue in Calgary to purchase a chest freezer, and they were out of stock. Thye called the store off of 16 Ave NE and said that they had 2 of the 8.8 cu ft chest freezers in stock, but could not put a hold on it as that was against store policy since it wastes their time to have consumers show up. The clerk assured us that teh other clerk at the 16th Ave store had visually confirmed the freezer being at the store though and if we hurried we would be able to get it especially as it was a holiday. We said we had been in this sitution before and that we did wnat our time wasted driving some 20 plus kilometers to find it would not be there. He reassured us again it was visully accounted for. We drove to the store only to find that after half an hour of standing around for them to look at for it in the warehouse, that indeed it was not there. I inquired about a larger and more expensive freezer for over $500, and they looked for that one, and said it would be available on August 8. I went away empty handed and disappointed that yet again I had been dragged around and abused by the big box store people. Apologies were offered by the store clerk but that does nothing for my 2 hours of time, wasted gas, and general frustration and a really poor company policy of Lowe's ...they absolutley gaurantee nothing, and I will try to not shop there again. Not that I have ever had better success at Home Depot who said they could special order a freezer for me across the street from Lowe's. Useless companies, that need a good look at their policies and procedures!!!
View full review
Author
Location
Calgary, Alberta
Review #252670 is a subjective opinion of poster.
3 comments
Living in a home with an outdated kitchen for years sucks. We finally decided to remodel and chose Lowes. Big mistake! There is terrible communication between the customer, Lowes, and contractor. Workers do not ever show up on time, and are not reliable. They never...
View full review
Anonymous
#1156252

You got off easy! I don't have enough time left in my life to talk about how bad lowes is! Going through kitchen remodel now with them and really wished we didn't. Costing way...

Author
Location
Melrose, Massachusetts
Review #252609 is a subjective opinion of poster.