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Lowes in Darlington, South Carolina - They did not deliver my mower on the day promised.

I bought a mower two weeks ahead of the delivery date so I could get it delivered in the morning. ( I work Evenings). When I didnt get it that morning I called And was told it was on the afternoon delivery truck. Needless to say I sit home eight hours went to work two hours late and still no mower. They promised it tomorrow but I'm not counting on it.I spend a lot of money at lowes but I think that is going to stop real quick, Home depot does a much better job. I am real pissed.
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3 comments
Anonymous
#469441

They delivered on here today...$3000 John Deere, Only problem is it RUSTED. They delivered a piece of junk they are trying to unload out of storage

Anonymous
#463454

If Depot does a better job why didnt you buy the mower there?

Anonymous
#463415

Until people start cancelling their orders when they don't get their deliveries on time, Lowes will do nothing.

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Review
#310977 Review #310977 is a subjective opinion of poster.
Loss
$1100

Lowes customer service incompetence and lies

My GE oven melted during a selfcleaning. I was given an appointment for Monday afternoon. Lowes, and their contracted agency A& E confirmed several times a technition would be at my home by 5 pm. I was called at the end of the day to tell me they are overbooked and unable to send a technition. Despite several promises they would in fact be here or I would recieve a call in several minutes from a technition, that never arrived. I spoke with managers and executive assistants all of whom were patroniziing and ineffectual. I highly recommend people avoid shopping at LOWES, this is the worse customer service I have ever experienced.
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Review
#310899 Review #310899 is a subjective opinion of poster.
I recently got married to my wife and received gift cards to Lowe's to design our new kitchen. When we asked the designer what we needed to do, all he said was fill out the design brochure with measurements. We gladly complied to this and returned with the...
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2 comments
Anonymous
#1058354

Please...nothing but problems. I ordered siding from Lowes.

It wasn't until after the installer started putting it on my house that we realized it was the wrong style. The best part is that the salesman took it upon himself to write the (incorrect) style on his copy of the executed contract and order accordingly. Was originally given an ETA of 4 weeks. It has been 10 days, and the only updates I get are when I call to follow up.

You are right about corporate. They got the assistant manager of the local store involved, which has proven to be little help. No follow up from corporate, either. I was offered a "deep discount" to keep what was delivered.

And hate my house every time I pulled in the driveway? No way. Plus, I had to argue to get gutters put back on my house, after my basement flooded.

As I said, nothing but problems. I am done with Lowes.

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#310750 Review #310750 is a subjective opinion of poster.
I've been on line researching a patio bench from Lowes. Do you think I could find any info on where the product was made. Of course not, probably just China, cheap is money in their pocket. BTW, there was no place that you could email a complaint unless you signed...
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5 comments
Anonymous
#803082

Anyone know how pay rate advisor works? Been a dept mgr 4 years over toe depts, recently found out others who were promoted a yr and half ago making 4 dollars more an hour.

One hired from seasonal to dept mgr 8 mos ago making more an hour.

Was told by hr that thousands in same boat as myself, company figured we would leave, so supposed to be running those affected thru pay rate advisor but no idea when. Was also told they started doing this 3 yrs ago

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Review
#310415 Review #310415 is a subjective opinion of poster.
Loss
$200

Lowes in Vancouver, British Columbia - This is so hard on people.

To hear this creates such Stress on people. One of my comrads was in a Lowes store recently and she heard of this and this fellow was saying they just took away 30% of his earnings, and he can't pay his mortgage. She shared with him a solution and how he could resolve it. He was open to hearing anything what does he do?, work the weekends as well. I feel badly for these people. It's a shock. If anyone wants to chat, maybe I can give you some ideas to help you work it out. Best Wishes, Mary
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3 comments
Anonymous
#465340

I find it amusing to hear about not following up with your customers and not caring. First off, you folks do nothing more than stand at terminals ignoring customers in other departments.

You don't do any recovery in departments, and most of all, you hardly follow up with customers anyway. Trust me, I have taken many complaints related to you people not following up. You are in the 90% pay scale so do us a favor and quite so we can find someone else who cares.

Good luck finding the same job with the same pay. :cry

Anonymous
#464091

They still want sales number and are coming up with new and more politically correct ways to threaten us. At this point I really dont care what they do.

I sold all my Lowes stocks and put the money in a safe fund. There is enough to pay off all of my bills House car etc. So bring it Niblock go on can the specialists. I really dont care any more.

Too many years of headaches. I can assure you the days of pushing to be in the regional 25 are over. No more after work stops, No more calling customers, If they buy they buy I will give them the best deal I can but I wont badger them anymore. Hire some telephone operators to do that Im done.

As for the customers out there. Dont expect us to sit with you for hours changing your kitchens around while you sip your stinking coffee.

I am presenting 2 designs from here out. Ofcourse they can be tweeked but I am done with doing interior designer work for big box software operators pay....

Anonymous
#463937

Yep....That's right. Back in mid-Febuary all of Lowes kitchen, flooring and appliance Specialists were given just 3 DAYS NOTICE that they would not be paid commission/SPIFFS on any sales made.

This move is to supposedly make all employees equal.

It's all part of the company's philosophy of "Me to We". Isn't that actually a form of Communisim?

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Review
#309841 Review #309841 is a subjective opinion of poster.

Lowes in Albany, New York - Veterans discount

bought a stove, denied the dd214 with photo valid license that we always used, had to get an id from the veterans agency, new rule. ok...got photo id from our county veterans agency...talked to corp. and was told once we received the veterans id they would give the discount on prior purchase of stove and that would be sufficient for the 10%. well, got the id, and after i was told there would be no problem with the discount to go to cust. service and they would give it to me..not to my surprise was humiliated and talked down to and we were not going to get it..now a twit said it has to be a green card. lol my husband a vietnam vet, born in the us and have to have a green card. well, after this they can keep the discount, lost a loyal customer. I feel if Lowes can't stand behind their veterans, the veterans can't stand behind them....
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#309703 Review #309703 is a subjective opinion of poster.
Lowes Clinton Twp. Mi. On 3-27-12 I paid for full price a brand new lawn tractor $2K. As the sales guy wrote it up I verified with him that this was new in the box and he agreed that only if I had needed that day might I have to take a floor model. I was not in a rush...
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3 comments
Anonymous
#460675

I had problems with Lowes on my mower purchase. I contacted corporate and ended up with a much better model than I bought.

Local Lowes do not care about your complaint, but corporate does! Contact corporate and see if the local Lowes gets an attitude adjustment. I had to go this route several times.

Now, Lowes take notice of me when I enter. I now get the service I expect as a consumer.

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Review
#309253 Review #309253 is a subjective opinion of poster.
Loss
$2
I went in to the Amherst, NH Lowe's last week and purchased a Samsung Washer and dryer set for about 1450 dollars. I went with Lowe's because the price seemed decent and I had a Lowe's credit card. I never purchased anything really big from Lowe's so...
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2 comments
Anonymous
#461188

search you tube lowes forklift tragedy and be glad they did not show up

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Review
#308599 Review #308599 is a subjective opinion of poster.
Loss
$1450

Lowes Customer Service NOT Returning Phone Calls

They dodge our calls regarding a warranty issue with our Granite. Left messages and they do not respond. What do we do now? This is a very expansive problem and nobody is helping us. If we don't resolve this issue, we will be contacting the BBB. Maybe this will get a response. We spend a lot of $ at Lowe's and are very disappointed. If I could give two names of the CS reps that we were refereed to I would. LOWE'S CALL US PLEASE!!! We need to get this problem resolved so that we can move forward with our next project.
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3 comments
big ben
#506734

Just return it and go to home depot

Anonymous
#458012

Mlazanis,

Need to know what the problem is? Which Granite?

Sensa or Stone works. Store purchased from? Color?

And what is the issue? I can get you to the right person but need this info to help you.

This employee will help!

Anonymous
#457466

I cannot get into world class solitare and a few other games...have tried and tried...this should not be happening...when is the problem gonna be fixed?

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Review
#308285 Review #308285 is a subjective opinion of poster.
For over three years I have written and sent pictures of the carpet Lowes installed that is bulging in many places. I asked for the money back so I could hire someone to fix it. They want to have the people who tried four times to fix the problems come out again. I...
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8 comments
big ben
#506735

really 3 years. get real. I dont know a company that would back you after that long

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Review
#308184 Review #308184 is a subjective opinion of poster.
Loss
$8