Lowes Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Latest review first
Lowes service and extended protection plan
Have had this refrigerator for just about 11 months and 14 days. Began having issues with it not cooling at the end of June. They sent a tech out here and he replaced the "problem." Within 5 days it stopped cooling again. Repeat of the process on July 1, 2012 an chose a different tech this time because there was a chance he could come by on the 3rd but for sure on the 5th. July 3rd came and went with no word. July 5th arrived and they were suppost to be at the house by noon. No word by 1100 so I called them. The tech didn't know he was suppost to come look at it. He said he "knew" what the problem was and ordered the control board site unseen. Attempted to call about a week later and his phone wouldnt accept incoming calls. Called Lowes back and they contacted him. He calls and says the part is back ordered. Tech has called me twice since (first time he thought he was calling a different customer and started talking about a completely different appliance and the second was to get the Model and serial number again). After 2 weeks of no word I call Lowes back and they again call him (by the way he reported to them that he'd installed the control board and it is fixed). He has now magically rec'd the part and is continuously calling me. Lowes is content that it has done it's due diligence and is ready to wash their hands of it. They will not back you up and will allow people who cannot seem to organize a bowel movement into your home. They seem surprised that I want to switch technicians and apparently this is the extent of their concern.
Lowes hires be diverse and not to satisfy the customer.
I cant help but notice the trend that Lowes in Nacogdoches Tx has taken. They have decided to hire individuals to up their diversity instead of people who are friendly and want to work. Why is it when I go to check out at this particular Lowes I am not greeted or spoken to in any way. Most times they dont even say the total of my order. If you have to hire individuals with a chip on their shoulder that think they are owed everything and shouldn't have to work then put them in lumber or somewhere in the back.
Lowes review in Louisville, Kentucky: They lets dogs in store shop wit coustomer,
i live in louisvill,ky i just want to know why the lowes on dixie hwy,let dogs come in the store shopping wit the coustomer,last week they let this man came in wit a pit bull shopping,i know it suppose to be a see and eye dogs, but these dogs are not and i was in the store today and came around the coroner and thie lady has her dog came close by my leg,this is not feeder supply,i'm afraid if somebody get *** r slip in wastes they mite sue the company.thax
Lowes Deck Build FAIL
I got a deck estimate around the beginning of July. 4500$ was the estimate for a 10x15 deck with a small 3x5 landing with stairs near a door. I checked around, and there were many in the 2000-3000 range for install without materials cost added in but they were booked until September. I called lowes back and asked them if they could start immediately and come down a bit. They agreed they could start ASAP and do it for 4300 including materials and that I would be better protected because they were a large company blah blah blah I was wary since I had trouble with getting a timely install of carpet done a month earlier by them, but I needed the deck done by August. The current deck was dangerous and we'd just bought the house and we want folks to be able to come to a house warming with out being in danger. So after promises that they were a different department and not connected to the carpet sales people, I paid $4300 cash (so they couldnt sell the finance to GE) and was promised a deck to be done in 4 days, starting the following Monday. (it was Thursday night when I paid) Monday comes, no one shows up. I get a call late by the install sales person saying one of the install guys (there are only 2) had a baby that night and called in. Great, no problem, understandable. They show up Tuesday... tear down the deck and put concrete in, but they dont use the cardboard pilar tubes to be sure they make straight pillars. They just dig holes with an auger they RENTED AT HOME DEPOT and pour it straight into the ground and shape it at the top with some 2x4s nailed into a square shape. They secure the side supports to the house for the main deck (but not the landing) and then leave. They dont come back for 24 hours, to let the concrete dry (couldnt they work on building the stairs or cutting deck planking and rails to size or something?) which is ok I guess. They come back and they attach the landing securely to the house because I complained at them about it. they also remove the temporary supports and attach permanent ones on all the corners on the newly dried concrete. This is done reasonably well, just slowly. They attach the underdeck cross beams and leave. Most of them are not nailed into the brackets, just sitting there. They worked maybe 4-5 hours. Friday they come and attach the deck planking and build the stairs and landing. They split the stair stringer at every step because they didnt drill pilot holes for the screws. They seem to have learned from this mistake on the deck top though (though didnt replace the stringer, just left it split and installed) So they drilled pilot holes for the screws on the decking and installed it. They left about HALF of the pilot holes empty however and left for the day. AGAIN. this was the day they were supposed to be FINISHED. Which was already a day late. They had been there about 3 hours. They take the "Installation in progress by Lowes" sign out of the front yard and do not show up Saturday or Sunday. Sunday Lowes calls to ask me how I enjoy my new deck!!! I told them I have no freaking idea because I dont have one yet. They get quiet and say, oh, they didnt tell us they weren't done, and they hang up on me!!! I call back the next Monday to be told they couldnt deal with the heat (it was 95-96 out, it had been hotter previously) so they had to leave. They were coming back that day to "finish" I also tole them they put the crown of the wood in the WRONG DIRECTION on the deck. its suppoed to curve down so water doesnt pool on the deck and so any warping pushes the screws INTO the deck not pulling up on them. So they basically wasted most of their day Friday doing *** WRONG anyway. Needless to say, more problems, as Lowes didnt have hand rail materials I needed (they were supposed to have already delivered all materials needed) and that the installers had to drive to a store a town away to get new ones so they wouldnt be there. etc etc. And they've been awful since they were informed they werent doing their job right. Point of the matter being PAY A LOCAL BUSINESS for your deck. Lowes has no idea who does what for them, nor do they provide the "managing" of the people they send to your house like they claim to do. Its week 2 and my deck still isnt done. Again, a promise of it will be completed at 2pm today. We'll see...
Lowes charged for service appliance 10 days old
bought a dryer which broke in eleven days. lowes farmed out service for new dryer. the farmed out company insisted on my credit card number or they wouldn't come. when i cancelled the service call the farmed out company still showed up, (have voicemail acknowledging cancellation). lowes refused to do anything about this and i got hit with a $75.00 charge. complaints to lowes did nothing. even the cerrtified letter return receipt requested to the ceo went unanswered. from start to finish no one returned my calls on time, no one knew what was going on, and no one would help.
Lowes Credit Card
Lowes review in Chantilly, Virginia: BEWARE OF LOWE'S
It's been impossible for me to locate a repair shop that will work on any lawn equipment that I purchased from Lowe's. Lowe's won't even repair their own equipment, according to employees at their Eastchase (DFW) store. I made the mistake of buying one motor and several attachments, all of which are useless now (they're only about 2 years old, with moderate use around my house) since the motor apparently can't be repaired (the pull cord broke). This Lowe's did offer to throw the equipment away for me though - very generous of them - and sell me the same junk again. Yes, I'm angy and blowing off steam, but would not have purchased any lawn equipment from them had I known that it is not worth repairing once broken. The employees of that Lowe's also seemed to be very indifferent regarding their quality of service, particularly the assistant manager. Lowe's is done with you once you leave the store. Next time it's Home Depot, Sears, anywhere but Lowe's.
Lowes review in Evansville, Indiana: Would not take care of mower !
We bought husqvarna mower 6-18-12 first day put gas in, tanked leaked , Lowes brought another, mowed grass ,one time 6-20-12 was going to mowe this morning7-24-12 flat tire ,very up set called lowes we didn,t take the extended plan we half to PAY for someone to pick it up or take the wheel off a1,599.00 mower ??????????? We haven,t had to mowe very offten because of the drought or we would have found it in plenty of time . My husband wanted to buy this pice of *** i wanted a JOHN DEER !
Lowes Myrtlebeach Sub Contractors Cutting my Trees without Permission
Our neighbors were having a fence put in and the subcontractors for Lowes who go by the name of Backyard Paradise. These people that Lowes in Myrtlebeach contracted to put up our neighbors fence.. were taking it upon themselves to cut my trees without coming to us the home owner stating they were going to whittle on our trees. They also were about to build on our property.. and I raised holy *** to LOWES and reported this to 2 men at Lowes and the 2nd one found it rather amusing rather than handling it professionally. Lowes needs to always have those contracting work to make sure they are not on someone elses property or trying to place a fence ilegally. By the end of the day the man hired by Lowes got a bit mouthy since he had an audience. UNDERSTAND I AM A HOME BUILDER AND HAVE USED LOWES SPENDING THOUSANDS OF DOLLARS. I WILL NOT BE USING LOWES ANY LONGER.. AS THEY NEED TO HAVE PEOPLE THEY HIRE TO UNDERSTAND THE LAW AND RULES AND REGULATIONS RATHER THAN SIMPLY PUTTING UP A FENCE WHERE ANOTHER OWNER SAYS.. IT WILL GET THEM SUED. My issue is they didnt have the decency and respect to come to me and let me know they were chopping on my trees that we had shipped to our home and that cost a great deal of money.
Lowes review in Boca Raton, Florida: Delivery messed up 3 times and alot of time wasted
Purchased a full range of appliances from a boca raton store and delivery has been cancelled 3 times and i have not been informed!! I have been going there and waiting for the delivery for the past 2 weeks thrice i have waited for 3 hours at a time and they tell me that delivery has been cancelled!!! I am never buying from lowes again as even managers keep giving me the same *** that they dont understand whats going on!!!.The manager at the boca store talks to me annoyed that i was shouting on the phone!! I go to him before the last delivery to check if everything was okay and he says yes so i tell him please double check and he gets mad at me!! I am never getting anything delivered by lowes i think sears or home depot or some other company may be a better choice. LOWES SUCKS!!!
Lowes review in Spring Valley, New York: Lowe's=BAD
We paid for Lowe's to deliver and install a new washer/dryer. The guy showed up and told me we didn't "buy" the necessary wire to install the dryer. So it has been sitting in our hallway for a week, since every time I call Lowe's I get rerouted until someone tells me that no one is there to take the call. Yay! At the same time we asked someone to come out and retile our bathroom floor. We got a call telling us to come and pick up all the raw materials, since we are supposed to transport them all ourselves in our car??? My husband actually tried to do this, only to discover that ten bags of cement boards or whatever it is do not fit in our sedan. He did, however, trash the car, waste the entire afternoon, and break his back in the process. And we still don't have the materials so I guess we will never have a new bathroom floor! Thanks, Lowe's! Third, I stopped by Lowe's to ask if they have any scrap wood I can use. They told me that they keep it in a trashcan, but I wasn't allowed to look in the trashcan. Furthermore, no one in the empty store (it was maybe 8 am) felt like getting me one piece of wood out of this wonderful trashcan. I hate you, I hate you, I hate you, Lowe's!
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Lowes? What happened? What can we help you with?