Lowes Reviews and Complaints
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43
ISSUES RESOLVED
4.6K
TOTAL REVIEWS
$2.9M
CLAIMED LOSSES
$2.2K
AVG LOSS
1.2M
PAGE VIEWS
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- Customer service received
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Pros
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- Location
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3 comments
Living in a home with an outdated kitchen for years sucks. We finally decided to remodel and chose Lowes. Big mistake! There is terrible communication between the customer, Lowes, and contractor. Workers do not ever show up on time, and are not reliable. They never...
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Author
angryandanon1980
Location
Melrose, Massachusetts
3 comments
I did a week's worth of research on a new washer becuase our older one stopped working. I found one at Lowes and it was 449. that was 2am and I saved it to my shopping cart and then went to bed to be sure I wanted it. At 10am the same day it was changed from 449...
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It wasn\'t an ad, it was the actual price before. And I asked when we went in and the lady just awkwardly Smiled. Now this washer is on sale for 100 more than it was before, s...
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Author
juniper1102
Location
Kansas City, Missouri
Loss
$350
6 comments
Very angry today. Lowe's violated their return policy. The guy who works at customer service refused our returning since items not in receipts. He insisted it's Lowe's return policy. But I found this on the back of receipt. For returns whithout valid...
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How come every customer says they spend $10,000? PLEASE. No receipts refuse to give your credit card to verify sale= probably stolen.
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Author
ntoskrnl
Location
Carnation, Washington
3 comments
We bought a FRIGIDAIRE freezer that was delivered July 19, 2011. Followed cooling instructions to prepare to freeze. Picked up a steer we had processed (600lbs) and put in freezer on July 21, 2011. Everything froze fine, I got hamburger out of it once and a roast on...
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I think Kenmore is made by frigidaire.check it out.
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Author
sochale
Location
Atlanta, Georgia
0 comments
Lowes in Lawrence, Kansas - Troy-Bilt Trimmers Built To Run 10 Hours, Only
Troy-Bilt trimmers require that the valves be readjusted after using 10 hours and every 25 hours afterwards. This information is not provided on the outside of the box. This required an individual to take the motor partially apart adjust both the intake and exhaust valves and torque the head back on correctly. Consumers do not have the knowledge to perform such repair are required to have it done by a professional for approximately $35.00 to $50.00 or more, on a $200.00 piece of equipment. Called Troy-Bilt at 800-296-6215 explaining to them that normal individuals did not have the equipment or know how to repair nor should consumers be required to pay $35.00 to $50.00 to repair every month if used 4 hours a weekend. Someone in the back ground told the individual I was talking to to disconnect the phone immediately. Wouldn't consider Troy-Bilt equipment as a choice of quality. Lowes needs to review what it offers the public in this case I felt Lowes is in as much fault as Troy-Bilt/MTD
Author
BadTroyBilt
Location
Lawrence, Kansas
2 comments
My husband and I purchased Mohawk Wear Dated carpet from Lowe's and it was installed on May 7, 2010. The carpet was represented to have a 15 year warranty. Since we are in our 60's we expected that we would not have to re-carpet our home again. However, within 6...
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I am about to start the claim process - and the number I was given states I can\'t call it from my calling area - so I can\'t even get started with Mohawk. My carpet is only ...
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Author
jtateh
Location
Tuttle, Oklahoma
Product
3 comments
DO NOT use Lowe's garage door opener installers! They are not professionals, are not honest, and Lowe's will be of no help if you have a problem with their work! After 26 years of service, the old garage door opener at my former residence (now a rental) broke....
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Lowe\'s Pro, how long have you been working as an internet spin doctor for Lowe\'s? That\'s very cute how you blame the victim for Lowe\'s installer\'s wrongdoing. FYI, ...
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Author
rcwood99
Location
Palmer, Alaska
Service
1 comment
the were loading a chest freezer into my car and just tossed it in and broke off the rear plastic interior panel in the back of my trunk the guy di not seam to care much luckly i found a replacement part cheap at B&R Auto Wrecking. they do sell decent stuff though :)...
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I\'m laughing at your complaint and here\'s why: #1. They were loading a CHEST FREEZER into your CAR. FREEZER ... CAR. Is it duh or no duh? #2. \"They do sell decent stuff t...
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Author
reviewer3525
Location
Eugene, Oregon
Service
Loss
$159
0 comments
Lowes Rebate Ploys
Lowes has a history of not paying rebates or sending bonus items. The consumer threads are full of disgruntled customers. Often stores hire companies that get paid depending on how much money they can save a chain by beating people out of the rebates they were promised. This has been the subject of litigation which has resulted in customers receiving their losses back. If you did not get a rebate from Lowes, call my cell at 201-926-9200 or email jsantoli@santolilaw.com with your tel no and the details. We are bringing claims to get customers their rebates and rebate items. Jos. Santoli, Esq.
Author
Joseph Santoli, Esq.
Location
Parsippany, New Jersey
2 comments
I purchased a brand new pump for my new well i had installed.. upon instalation the pump worked for approx. 1 minute and shut off.. I checked all my valves and pressure tank and wiring to make sure that there was nothing wrong with those areas and they were all find.....
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It doesn\'t sound like you installed the pump as soon as you bought it. I don\'t understand how people expect a store to exchange products they bought months or years ago. Ven...
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Author
rwmckee
Location
Willimantic, Connecticut
Loss
$330
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You got off easy! I don't have enough time left in my life to talk about how bad lowes is! Going through kitchen remodel now with them and really wished we didn't. Costing way...