Lowes Reviews and Complaints
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50
ISSUES RESOLVED
5K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
Most ATROCIOUS Customer Service Experience EVER! | Lowes review from Ashburn, Virginia
The most atrocious customer service I have EVER experienced! Every associate I spoke with was completely rude. I had placed on online order, so I decided to just pick it up and never come back again. To top it all off, as I walked through the back entrance near the lumber section, a female associate (≈5'6" Latina, Brunette, no glasses; working the lumber section's register @ 4:30PM~5:30PM TUE 12/04/2012) stopped me and asked if I had picked-up my order (a Kreg Pocket-Hole Jig) from the front desk. I said "yes, why?" She took the jig from me and picked up a phone and directly called and questioned VERY RUDELY while in my face if someone had picked-up the order from the front desk. When verified, she didn't apologize or say ANYTHING, she dropped the jig back onto the counter and went back to doing nothing and pretending I wasn't there. And no, I did not dress or look shady, I just came from work in fact, and did nothing to merit the treatment (I'm Asian, so you can't even pull the discrimination card). Thanks to this experience, I will make sure to never, EVER return to ANY Lowe's location ever again, and I will advise every single friend, relative, and business associate to avoid all Lowe's stores. A company that will hire and retain employees like these obviously does not care about their customer service at all, and deserves no business from anyone with any dignity.
2 comments
Review
LOWES Farmingdale NY
Sent this to Lowes and Lowes Corporate. Lets see if a get a response...EXTREMELY DISSATISFIED. Lost a great portion of my home in Island Park NY to the flood/hurricane Sandy. Needed a washer/dryer. Went to Farmingdale Black Friday. Nothing I picked was in stock. Was able to get washer and 2 pedestals from the Bayshore store ( on the phone while in Farmingdale location) dryer gas set up and warrantys purchased from Farmingdale. Delivery was today 12/4/12. Washer and pedastals came without a problem. Delivery manager from Farmingdale called 5 hrs before delivery to tell me my new dryer was damaged. He would have an associate call to arrange for another dryer/delivery date. No call after 3 hrs so I called. She told me none in stock she will refund me. Unacceptable! I bought a set and that's what I want. She told me Garden City store had one but she couldn't call because she "would be on hold forever" and didn't have time she will call me back. No call back 4 hrs later. Wife calls to the store manager at 5pm. She intimidates yells and insults my wife by putting the phone DOWN while my wife is talking. Will not accept responsibility for associate behavior. Would not place the call to garden city while my wife waited in hold. Told my wife there are too many customers in the store and she needed to help them. After spending 3000 in your stores this is the way your employees are handling customers that have been living in a devastation for the past month? I am shocked you allow people like this to represent you! Shame Shame!!
Review
Service
Lowes Manager
Loss
$1000
Lowes customer service was truly customer friendly.
I posted a complaint about my samsung refrigerator in June. It has broken down for various reasons 5 times since I purchased it in 2009. Samsung was absolutely of no help. I did have an extended warranty which I purchased from Lowes at the same time we purchased the HORRIBLE refrigerator. They did send a repairman each time(sometimes it took weeks to get part and complete repair). The last straw was my last breakdown at Thanksgiving. I contacted Lowes customer service and low and behold they were very receptive to my problem and returned my purchase price. As far as future purchases we will be sure to use Lowes because of their product back up.
Review
Product
Lowes Warranty
Lowe's Hardware | Lowes review from Helotes, Texas
I took four light pendants I had bought at Lowe's to see if I could return them. I did not have the receipt, so I was aware that they may refuse to allow me to return them. But, since the total cost was over $100 I thought it would not hurt to ask. When I got to the return desk, I explained that I did not have the receipt, and I would understand if they could not accept them. They said they would look for the item number, and I may be able to return them. They could not find others like them as they get new styles often, so the attendant asked me to go look on the shelves to see what they were called so he could search online. When I returned, I noticed one was broken. The attendant told me he did not do it. He said he heard a clink and looked over and saw a large chip had miraculously fallen off by itself. He said he would work hard on getting me some kind of return since this happened. After an hour if him talking to different employees, a manager finally came to me and said there was nothing she could do. I said I understood I could not get a refund for 3 of them, but they should compensate me, no matter how little, for breaking one of them. She said there was nothing she could do. Seriously?!!!
Review
Loss
$25
Unethical practice for revenue increase | Lowes review from Englewood, New Jersey
Lowe's, a large credit card service (working through GE) does not allow customers to pay in advance through any type of recurring payment or automatic payment method. This is done to increase revenue. Lowes does not allow online automatic or even allow one to submit recurring payments through a bank through ebills. As they accept online payments, they have all the information needed and the capability to allow the scheduling of automatic payments but refuse to do so. This increases revenue through late fees and interest also charged on deferred-interest promotional periods. This is disgusting, unethical business practice.
11 comments
Review
Product
Lowes Credit Card
Loss
$178
Lowes Troy-built mower tried to screw me 3 times and counting
Bought a Troy-built zero turn mower at the lowes in shelbyville Ky on 8-9-12 they tried to charge me $200.00 more than the tag attached to the mower. They claimed that the price was $2,799.00 not $2,599.00. After telling them they have it out front for $2599.00 and waiting 10-15 min for someone to go outside twice and bring the sign in they sold it to me for the $2599.00. They tried to sell me a two year warranty and when I asked how long the MFG warranty was they told me "1 year" and this warranty would make it two years. (Remember that point). I declined the warranty and took the mower home. With the dry hot weather I only used it 3 times until end of Oct. While mowing end of Oct the drive belt fell off twice and I put it back on and finished mowing. The next time I mowed Nov. it came off again and while putting it back on I noticed that the Cheap soft plastic cooling fan blades had been hitting the belt and melted the tips of the fan into hook shapes that pulled the belt off ever time you start the mower. Took it in to Lowes and explained the problem to them and they agreed that it was probably a MFG issue but I would have to pay the first $210 dollars of the repair. I asked them what kind of warranty this mower had and they told me a 1 year defect for the second time. Told them to fix it but would not be paying them for the work and called the 1-888-77lowes number and explained the issue to them. They assured me that this was not the case and would resolve it for me. Before leaving the store on 11-10-12. I asked about how long it would take to get it back and they told me about a week. Even I didn't think it would happen. I called to check on it on 11-15-12 and I was told that it would not be ready until Thursday the 22nd and someone would call when it was ready. I didn't think of it at the time but that was Thanksgiving day. Guess I was just being put off by someone to lazy to actually check on it. After waiting another two weeks 12-1-12 I had enough and went to the store and checked on it. After 10 Min's of waiting the Customer service teenager told me it was not back yet and someone would call me when it was ready. "No, I want my money refunded and get the store manager for me" With a snotty attitude she told me "She's the one who told me to tell you that". Again I told her "Get your store manager I want a refund." After a few more Min's a woman comes to the desk and starts to tell me that it was not ready. I asked her if she was the store manager and she replied "No I'm a Manager" again asked for the store manager. Five more Min's and I get The store manager. After explaining all of this to him and the fact the mower has a two year warranty not a one year warranty as I had been told 2 times. I have had my fill of the lies, attempts to cheat me out of money and the laziness of his employees to even check if it was ready. I explained at this point I only want my money refunded in full and not as any type of in-store credit. His response was I can't do anything until I find out if it is actually a Warranty issue. And If it was I would get it refunded on Monday. For some reason I don't think its going to be that easy. Any takers on this. I bet I'm back on here posting how they are giving me more BS.
1 comment
Review
Loss
$2600
Lowest price is false advertising on tv
Recently checked Lowes price for Nova Brik siding to do some additional work with this product from 2010. They closed local store so store is 60 miles away, the items total twice the price of Menards that is only 30 miles away. No wonder they give 5% credit card discount. Bought nova brik from them in 2010 before they closed. This is special order non returnable building materials. Will buy at Menards! At least Menards has rebates or sales on the items. Lowes does not. We are talking several thousands of dollars here not just a few cents difference on some appliance.
Review
Lowe's, worst customer service EVER | Lowes review from Northwood, New Hampshire
I shop online frequently and Lowes.com is by far the worst company I've ever dealt with. I've shopped in store frequently, and after my experience dealing with them online I will NEVER shop at Lowes again, online or in store. I ordered a large clock, it was damaged in transit and sent back to the shipper. They never notified me. I had to call them after a couple days to find out what happened, at which time I was told by the store it was shipped from the clock was damaged, they had no others in inventory, would never have any more, and they were going to refund me. After 3 calls to customer care I learned otherwise, they located another clock in a local store, but they couldn't send it to me without me having to buy it a 2nd time, since it was now coming from another store.. So I paid for the item they damaged twice, had to pick it up myself, and they said they would refund the first. After another 4 days I was still not refunded, I emailed customer care.. No response. I called and was told they refunded it to my discover card. I told them I don't have a discover card, so they had to look into it and get back to me. They did not get back to me. It took another email (not answered) and 3 more phone calls before someone finally was able to tell me the card I purchased it on and claim they have NOW refunded it. I am yet to see that refund, and am not holding my breath. Through all of this, with 2 unanswered emails to customer care, and 6 phone calls (all initiated by me, because they will never call you) not once has anyone felt an apology was necessary.
Review
Loss
$50
Lowes - wrong paint
I wanted to paint my garage doors and Lowes advised and sold the wrong paint so the paint peeled off. I paid the painter $20 an hour to paint the doors and now I have to pay him $20 an hour to remove the paint and then re-paint with the correct paint. I hate the fact that the so called expert paint guy at Lowes sells me the wrong paint and now I must suffer the humiliation of having two garage doors that look terrible until I can strip the wrong paint and re-paint. I complained to Lowes with no response or apology.
3 comments
Review
Lowe's Building Incompetence Together | Lowes review from Somerset, Kentucky
Saturday November 24th 2012, my 30" Frigidaire Range failed, at 8:00 AM, it was 10 years old and was in need of replacement anyway. I visited my local Lowe's in Corbin, Kentucky to purchase a new range. Problem #1: 30 minute wait before any customer service rep acknowledged our presence. Problem #2: The CSR who showed up, could not actually enter our order into the computer without assistance from a CSR in another department. Problem #3: Asked and was told on three separate instances that it would be delivered and installed on Tuesday or Wednesday November 27th or 28th, and that they would call before delivery. Problem #4: No mention of buying an installation "kit", which is required if they install the range. Problem #5: Was asked during check out, if I wanted an extended warranty coverage plan, which I declined, was asked if this was to be delivered, which I restated that it did need to be delivered, as it would not fit in my car. Problem #6: Stopped by Lowe's this afternoon to check the status on my Range. Was told it was sold to me as a "carry-away", and wasn't scheduled for delivery. Problem #7: Was told the range had to be ordered, and would not arrive in the store until November 29th. Problem #8: Was told that the earliest it could be delivered was Friday November 30th, while both my wife and I will be working. Problem #9: Was informed that I was not charged for an "installation kit", and that the installer would not be able to reuse my existing connection cable to install the new range. I refused to buy a new cord, and declined their installation service. I run a retail business, and if I were to allow this level of incompetence among my employees it would quickly put me out of business. I'm not saying I never have any problems with unsatisfied customers, however, all of my employees are capable of providing a level of customer service that causes even my unsatisfied customers to leave happy, and return. My expectations of these "big box" stores are not excessively high, but this is not the first time I've had this experience at Lowe's.
Review
Service
Lowes Installation
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You'd be surprised how many people say they will never shop in a store again only to show up next week when they see a great price in an ad.
They're supposed to validate every purchase; she was merely doing her job. And, yes, it does look shady when someone is just walking out the door with an item.
All of the adjectives and adverbs you used in this post are merely reflections of your own anger at a very minor inconvenience and your own sense of entitlement.