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Lowes - Store management Service

We recently moved from Hendersonville, TN to Prattville, AL. Both Hville and Pville have a Lowes and a Home Depot. The Lowes store in Hville was far superior to Home Depot. As a result of our move we needed all new appliances. We chose Lowes in Pville for our appliance purchases based on our experience in TN. After 14 months and a very unsatisfactory encounter with Lowes management today--Pville Home Depot is far superior [in every regard] to Lowes. The lack of concern for a service issue and the hostility exhibited at Pville Lowes today exceeds any [except for one with GM in 1980] I have experienced at any retail establishment in my 73 years.
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Review
#1532005 Review #1532005 is a subjective opinion of poster.
Pros
  • Staff tried to be helpful
  • Couresty of one worker
Cons
  • Customer servie
  • Manager customer service
Reason of review
Poor customer service
Preferred solution
repair fridge

Lowes in Center, Indiana - Rebate 11% a scam

1.0
Details
Spent 1400 dollars remodleng my shop. All.ourchaced withen the date. Submitted it online and 5 weeks later they tell me its in non compliance. So much for the store wide 11%. So there rebates are worthless.
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1 comment
Anonymous
#1685043

Where did you see the rebate. Was it in the store or something you saw on-line.

The 11% rebate is only good at stores near a Menards store as a response to the Menards promotions.

There are also a number of things they list on the form that are excluded from the rebate. Did you bother looking at the terms of the rebate before submitting it?

Review
#1531618 Review #1531618 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Lowes - Terrible SVC

Closed my account even though I’m good standing.
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1 comment
Anonymous
#1683723

Another short post lacking any detail. What kind of account do you think you had with Lowes?

If you think you had a credit account with Lowes you are wrong as they don't offer credit accounts. Their credit is handled by an independent company.

Review
#1529589 Review #1529589 is a subjective opinion of poster.

Lowes - Bad music

The Lowes in Fenton, MO plays the worst music. It is so annoying that it makes me not want to shop there.
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3 comments
Anonymous
#1684517

The store level probably has No control over the what music is played at each Lowes location. The choice of music played probably is up to Senior Management or Corporate. So your complaint is with their Senior Management or Corporate, Not the store level.

Anonymous
#1683726

If you have ever been in a store without background music you will find that odd as well. Unfortunately everyone has different tastes in music.

The person next to you in the store may love what they are hearing. You just need to learn to be more tolerant.

Anonymous
#1684338
@Anonymous

I agree with you. It's just like every time I stay at one of the "No-Tell" Motels, I CAN'T STAND the smell of the cooked curry that the rooms and the office reek of.

But I realize that the people that run the place absolutely love it. I've never even tried it myself, so how do I know that it is disgusting if I am simply judging it by it's awful smell?

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Review
#1529531 Review #1529531 is a subjective opinion of poster.

Lowes in Hermitage, Pennsylvania - Warranty issue.

3.8
Details
I purchased a Samsung refrigerator and the 5 year warranty from Lowe’s. The refrigerator had been returned without use and placed in scratch and dent section due to a few scratches near door handles. The sale sign said “ no issues “ and because it had never been used they said I could purchase Lowe’s extended warranty, which I did. The product was delivered to the church for which I had purchased it. As soon as the refrigerator had been plugged in for a few minutes the door alarm began and continued. I called Lowe’s to get the alarm fixed but they told me the warranty was not valid on the product because it was being used by a church (business). My complaint is that the store knew I was purchasing for a church but did not mention that the warranty would not apply and that once the church plugged it in and put something in it, it was now considered used and no one could purchase the extended warranty on a used product. We are returning the refrigerator to Lowe’s and they are giving us a full refund. However, I am upset that they sold me a refrigerator, at a good price, that had issues they were unwilling to fix, and now a store warranty is useless. Is there any recourse for something like this? Kathy Yobe
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2 comments
Anonymous
#1683737

Yes, the next Tim e you purchase a product take time to read the warranty BEFORE you purchase the product. Many consumer products have warranties that cover the product for residential use but if it is used for commercial purposes the coverage goes away or is decreased. Don't take a salespersons word for what is covered by the warranty as they may not be totally accurate in what they tell you.

Anonymous
#1683675

PEOPLE WHO BUY EXTENDED WARRANTIES ARE `USUALLY "A FEW FRIES SHORT OF A HAPPY MEAL" BEST JUST TO PUT THE MONEY AWAY IN THE BANK UNTIL WHEN OR IF YOU EVER NEED IT, INSTEAD OF PURCHASING A WARRANTY THAT THE SCAMSTERS WILL REFUSE TO HONOR!

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Review
#1529517 Review #1529517 is a subjective opinion of poster.

Lowes - Lousy service

1.9
Details
I ordered a stove, was sent an email stating delivery date. Has come & gone a week & a half now. Every time l talk to them get a different story. Will be last time l order anything not in stock at the store
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1 comment
Anonymous
#1683521

Finally, someone who realizes buying from stock is the only way to go if you need an appliance right away. Stores have no control over the manufacturers delivery.

If the manufacturer has the appliance in their warehouse it will usually arrive in about a week. The bad thing is that if they are out of stock they just backorder the appliance and don't notify the store of the delay and the only way the store knows when it will come is when it shows up on their shipping dock.

Review
#1528929 Review #1528929 is a subjective opinion of poster.

Lowes - Gates will not close.

2.8
Details
Installed fence 8 months ago,fence has 2 gates,gate post are lose in the ground,gates will not close without pushing post to the side.They used VERY LITTLE concrete to set the post.The job was to be done in 30 days, took 3 months.
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Review
#1528230 Review #1528230 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Loss
$400
Preferred solution
Let the company propose a solution

Lowes in Capital, Illinois - Lowe’s rebates are a scam

1.5
Details
Should have received $40 and $10 gift cards from sherwin williams paint rebate said that it couldn’t verify my purchase even though I entered the receipt information correctly. Also unrelated but I have purchased a brand new riding mower that when they sent did not run right at all. They replaced with another one that also does not run right. Needless to say I will no longer be shopping at Lowe’s.
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1 comment
Anonymous
#1682246

Did you ever think that there might be user error if 2 mowers don't run right? Did you put oil in them?

Are you using fresh fuel rather than gas that has been sitting around for a long time? Are you using the choke properly?

Review
#1527704 Review #1527704 is a subjective opinion of poster.

Lowes in South Bend, Indiana - Lost rebate from email

Don't know what happened, one day I had it on my email, next day it was gone. Now there is no way to get this rebate reissued.
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2 comments
Anonymous
#1705350

This happened to us twice. The first time we thought we deleted. The 2nd time, we had it in a separate folder so it would not get accidentally deleted, and it disappeared

Anonymous
#1682243

What happened is that you deleted the e-mail they sent you. Why are you blaming them for your actions? Grow up and take responsibility for what you do rather than blaming others.

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Review
#1527559 Review #1527559 is a subjective opinion of poster.

Lowes - Terrible customer service

Our dishwasher failed while we were away and caused a flood in our home. We reported the loss to our insurance company and went to Lowe's to purchase a new dishwasher. During the purchase we were convinced to purchase an extended 5 year protection plan. We told the representative that we would have to wait for installation until renovation in our house was done. He told us to call when we needed the dishwasher. In December I told Lowe's to deliver. They promised a December 21 date. they never called and never delivered. I went to the store and they promised that delivery would be the next day, December 22. They never called and never delivered again. Subsequently, I discovered that they delivered our dishwasher to somebody else who had ordered the same model. In frustration at this comedy of errors, I called and spoke with the first employee who seemed to know what he was doing. He promised a delivery on December 27. I was surprised when Lowe's showed up on December 24 and delivered the dishwasher.The renovation contractor told me not to install yet. They would install when they removed the old one. The Lowe's screw-up scenario continued when,on December 27 Lowe's delivered a second dishwasher. To see how long it would take them to realize their error I decided to wait. After 6 weeks I recognized that Lowe's incompetence would never end and I called them to pick up the second dishwasher. However, the Lowe's debacle had not ended. When the renovation contractor was ready to install the dishwasher we discovered it was defective. I called Lowe's again and they delivered on March 19 a new, working one and took back the defective one. Story ended? No, the last part of Lowe's great customer service had yet to be enacted. They informed me that the 5 year protection plan I purchased in September started the clock running and thus even though the dishwasher was not delivered and installed until late March they would not change the plan start date. Thank you, Lowe's, you just screwed me out of 6 months of purchased protection.
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2 comments
Anonymous
#1681374

It's not their fault that you waited 6 months to install the dishwasher. You screwed yourself out of 6 months of protection by making the purchase 6 months before you needed the product.

Anonymous
#1681257

The 5 year extended warranties are a gyp in the first place. Chance are nothing would go wrong with the dishwasher during the 5 years anyway.

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Review
#1526303 Review #1526303 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution