Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Warping lumber from lowes

Built several items out of treated lumber from Lowe's ; board fence for my daughter and a picket fence at my home. At least half the wood warped and twisted to some degree.. Even 4 by 4 s in concrete were curved. Hard to dig up to bring back. Did take down treated and returned. Never buy that junk again. The lumber co. is not drying the wood nor is Lowe's concerned about quality. Gonzales la. lowes' and Baton rouge la. lowe's from jan 2012 to present. Had better luck with home depot treated lumber. Good luck Tom
View full review
1 comment
Anonymous
#493356

buy cedar or trex *** treated always warps over time

Review
#322882 Review #322882 is a subjective opinion of poster.

Lowes in Pittsburgh, Pennsylvania - Treated Rudely and Talked Down To

On Memorial Day my wife and I decided to go shopping for a long awaited home improvement to replace our entire kitchen and flooring for the first floor in our home. In other words we are starting to remodel our home. We walked into the Lowes Robinson Town Center store near Pittsburgh, excited over the prospects of what we could do, and check book in hand. That is until we met Bob in the kitchen area. Who was introduced to us as the Kitchen and Flooring Expert. He was not only condisending, but he was rude. He treated us like we were dumb and was less than helpful. I am no EXPERT when it comes to home improvement. That is why I went to Lowes. My wife and I were with my inlaws. My father in law is a stroke victim and we brought him in his wheel chair. Did he think we weren't serious? He treated us like ***! We all felt so put off by this man's treatment that we walked out of the store after he decided to take a personal cell phone call. We will be taking our business somewhere else. Its a shame. We were prepared to do a one stop shop for our needs. We also plan on replacing the upstairs bathroom this year. Lowes will not be an option. We will be visiting the Home Depot this week. I am certain they will want to do business with us. With today's economic climate, it amazes me that people in business allow their employees to behave this way. Too bad the show "Undercover Boss" hasn't been in to that Robinson Store. In the meantime, I tried calling the Lowes store to voice my displeasure. I called 3 times for a manager, only to have it ring forever. Companies like this do not deserve my business. Bad service all the way around!
View full review
2 comments
Anonymous
#1194681

Your review was many years ago and I just read it and had to share my similar experience I had at the same Lowes in Robinson Twp. I feel the same way as you when you stated "Undercover Boss" should go there, and many other places, and how it's amazing companies allow their employees to treat customers that way. My experience wasn't going to cost as much as yours but it involved a simple question and that was all.

I was doing some work on my home, there were some cracks in a porch wall which is made up of concrete blocks with different color concrete slabs on top as a banister, they aren't load bearing walls. I had a small cart, I looked around for a little bit, as 3 employees stood in plain site of me yet no one offered assistance, no big deal. Then two of them walked by me as I was grabbing a bag of mortar and put it on the cart and laughed because I put only one bag on the cart and said "I don't know why he just doesn't carry it". First of all it weighs 60lb, second, the bag is made of paper, third, why would i want to have that mortar dust all over me? I shot them a dirty look and proceeded up to the desk.

I grabbed a bag of mortar because I have what's called a grout bag and I needed something that could be used in that which the material needs to contain no sand, rocks, etc. I had bought a bucket of Quikrete concrete for another similar job at home and it worked with the grout bag perfectly because it was powder. I bought that at Home Depot actually. It's expensive for a 20lb bucket compared to a 50 or 60lb bag of something else. I needed a good bit so a large bag would be more cost efficient. I do know home remodeling but it has been a long time since I dealt with mortar and grout and I wasn't sure which I should get or would my only choice be buying more 20lb buckets of the Quikrete I had before. So I went up to the counter in the masonry department with only a single bag of mortar on it and asked my question and added an explanation of why I needed something with no grit or sand in it. The supervisor or manager, not sure exactly which title he holds but for certain it was one of those considering how he was talking to the cashier which was a bigger guy and took his talking down to by the guy with no expression. He (the one talking down to the cashier) was the one I asked and explained everything to in a short form since I said "Excuse me, I have a quick question" and he leaned on the desk with his arm, tilted his head and gave me this look yet said nothing. I told him the main thing is I need something with no sand or grit in it just like the Quikcrete cement I had before but was wondering if mortar or grout would be the same powder form or just stick with the Quikcrete cement. He said grout has sand in it, mortar does not. I said "Oh ok, so mortar doesn't have any sand at all in it so that would be what I need because I need to put it in a grout bag and squirt in into small cracks to seal them?", his expression never changed and he said "Yes". I said thank you and proceeded to the register right by the counter. I wheeled out the cart to my car, popped my trunk and another employee was going to his car that happened to be parked next to mine. He said "You need help with that?" and started to laugh and walked away. I take it since it was only one bag and I had it on a small cart, the employees at Lowes think a person should carry it. I work smarter, not harder. Nobody with any common sense would carry a 60lb bag or mortar and get it all over them. By that point I was ready to go in there and start smacking the taste out of every one of their mouths. Who do these people think they are talking to people like that? But of course, I didn't because I would be labeled the bad guy and I would be the one the police would be arresting if I did what I wanted to do....actually what SHOULD be done.

I get home, open the bag to start mixing.......the mortar is probably around 70 to 80% SAND. I was pissed. Not only did the guy have the biggest attitude but he lied, plain and simple and the smart mouth employees obviously follow his lead on how to treat customers. I emailed Lowes and told them of this experience and how when I come back I am going to confront that *** and be just as respectable to him as he was to me. What is Lowes response? Nothing. I called to talk to someone about the same incident, my calls get mysteriously disconnected while I wait.

If you get updates on your review I want to say I feel for you and again I agree with you on how companies/employers seem to allow their employees to talk to customers anyway they want and nothing is done about it. I hope your remodel went well and happy to hear Lowes did not get a penny of it.

Anonymous
#496957

I had a similar experience at the Lowe's in Durham NC on Fayetteville Rd . It was in the gardening center and has left a bad impression on me.

The staff was unbelievable rude, immature, and it was amazing that they thought they could get away with it. One "staff" person thought he was funny by driving the fork lift just inches away from me, then laughing with his coworker about it.

I spoke to a manager who was actually pleasant, but have visited this location again and haven't seen any changes. I'll be taking my money to another store where the employees know how to treat a customer with respect.

View more comments (1)
Review
#322469 Review #322469 is a subjective opinion of poster.

Lowes in Raleigh, North Carolina - Employee said he would smash my face in

Today I went to Lowes to get some moving supplies and paint samples. We are finally moving into a home and I can't wait to do lots of DIY projects! I am 26, a woman, and I have blonde hair. I came alone and wandered around for like 30 minutes, not once did anyone ask me if I needed help finding anything. I started looking for someone to help me. It seemed like at every turn I got dismissed from help or someone was faster to speak up, so there I was lost in the store. I picked up a black phone and called customer service, I asked the lady where the moving boxes were and she said "at the end of seasonal, on the way out the door.". Ok great, I finally had directions. Nope. Got lost again. Couldn't find it. Asked James for directions to the moving boxes and he said, "oh I'm trying to load up a lawnmower for a customer on the loading dock.". He didn't have time to point or go "that way" but he could tell me that. Lost again. I tried to catch a lady with red hair, she looked at me and turned a corner really fast as to dodge me. Then finally I got frustrated, went to the end of seasonal near the door and picked up another black phone to ask for help. It was behind a computer desk and not a single employee was in sight. I told the lady that was crazy that no one was at the computer that anyone could just walk up and do whatever they wanted and that's wasn't safe. She then said she would get someone. Thats went Victor showed up. First thing he says is "I wish she would touch the computer, I'd smash her face in." OMG WHAT! All I wanted was a point in the direction od the boxes and packing tape. I told him I didn't think that was very nice and it was rude and he said, "what it's the truth, ive said worst to customers." he did show me where the boxes were and I got the feeling he only said it because of my age. I couldn't believe he spoke like that to me and it didn't even phase him or bother him. I said "I bet you wouldn't talk to a man like that." and he said "yes I woul
View full review
6 comments
Anonymous
#1061257

You sound like a psychopath and a ***. You can't just go around to a store using their phones and going behind computer terminals because you want to.

I get that you think you are the most important person on the planet and everyone should drop what they are doing to help you, but you are not. Sorry, but people were before you and they have priority when they need their law mower loaded.

The redhead was probably in the middle of helping somebody else and didn't need some self important *** bothering them at the expense of somebody else. People managed to circumnavigate the globe using the position of the sun, go use your head next time instead of wandering around like a child crying for help.

Anonymous
#492972

Acctually the manager called me and said that he would use this as a training tool. No, a 70 yr old *** is not my former boyfriend. I don't know what happened with the guy if he was fired or not.

Anonymous
#492832

Joe you would fall for everything, it later turned out that Victor was her former boyfriend and she was stalking him and she just made it up to get him into trouble and he never threatened her.

Anonymous
#490351

On Memorial Day my wife and I decided to go shopping for a long awaited home improvement to replace our entire kitchen and flooring for the first floor in our home. In other words we are starting to remodel our home.

We walked into the Lowes Robinson Town Center store near Pittsburgh, excited over the prospects of what we could do, and check book in hand. That is until we met Bob in the kitchen area. Who was introduced to us as the Kitchen and Flooring Expert. He was not only condisending, but he was rude.

He treated us like we were dumb and was less than helpful. I am no EXPERT when it comes to home improvement. That is why I went to Lowes. My wife and I were with my inlaws.

My father in law is a stroke victim and we brought him in his wheel chair. Did he think we weren't serious? He treated us like ***! We all felt so put off by this man's treatment that we walked out of the store after he decided to take a personal cell phone call.

We will be taking our business somewhere else. Its a shame. We were prepared to do a one stop shop for our needs. We also plan on replacing the upstairs bathroom this year.

Lowes will not be an option. We will be visiting the Home Depot this week. I am certain they will want to do business with us. With today's economic climate, it amazes me that people in business allow their employees to behave this way.

Too bad the show "Undercover Boss" hasn't been in to that Robinson Store. In the meantime, I tried calling the Lowes store to voice my displeasure. I called 3 times for a manager, only to have it ring forever.

Companies like this do not deserve my business. Bad service all the way around!

Anonymous
#490220

its very simple, go to a owner/operater typeof store. I have worked for 25 years it retail and all that the big box stores have done is lower the consumers expectations of what service is before,during and after the sale.

Wake up, you not saving anything...be a regular at a local store, get to be known and seen. Shop local and support your owner/operaters!

Anonymous
#490214

I'd have him fired then sued for assault.

View more comments (5)
Review
#322260 Review #322260 is a subjective opinion of poster.

Lowes in Tyler, Texas - Vietnam Vets get screwed again!!!

I went to Lowes to get their so called Veterans discount and was told my 43 year old VA card was no good nor was my DD-214. So I tried The Home Depot. No problem. After spending thousands of dollars over the years at Lowes, I can can see there are only interested in my money and not my service. I Hsve watched my fellow Vietnam Vets get the short end of the stick for years and I'm sad to say it's still happening. America still wants to forget us. I'm sure going to forget Lowes.
View full review
8 comments
Anonymous
#539712

Do you get 10% off gas? New car?

Why building materials?

Did you join the military to get $.19 off of a 2x4? Ridiculous

Anonymous
#539707

Quit friggin whinning you little ***

Anonymous
#525270

Lowes no longer considers a Vet’s DD214 as 'acceptable' proof of getting a 10% discount. Now - you have to be retired, active duty, or disabled vet - and have a Picture MILITARY ID to prove it.

So for all of us who served in the 'Nam and every other *** hole in the world, and didn't do 20 years or was disabled, Too bad! They will not give you a picture ID. I was forced to Nam and the ones who went to Canada was pardon by our presdent. I was spit at, called a babby killer and was forced to change my uniform after returning to the state for my safty.

How many Active Duty people have spent their entire career in the states?

Oh, they do allow vets discount on three holidays..........like, I can wait till Veterans Day, Memorial Day, or the 4th of July to buy a new appliance. I raised *** about their NEW policy! Obviously, a new policy made up by some office pogue who has no clue, and doesn't give a *** what real vets have been through!

Anonymous
#508840

I just retired from the military and now work at Lowes in delivery but had to learn the register for three days. I know what a dd214 is and a va id but people who weren't in the military oftentimes have no clue and since your id doesn't look like the sample one their register book they don't want to get in trouble.

From one vet to another, I appreciate your service. Next time elevate it to a manager and they will probably honor it

Anonymous
#491830

And yet, I see our store continually bend over backwards to give unwarranted "deals" to slumlord landlords and property owners all the time! But let someone who actually gave a good portion of his life defending this country TRY to get even a meager legitimate discount and it's "katy bar the door" time! Really sad.

Anonymous
#490223

thank you for your service! please shop at a locally owned store, introduce yourself to the owner and let him know that you are pledging your loyalty to his operation and see what happens.

No policies needed, not a corporate envrioment where employees cant make a on the spot decsion for a customer.

Its not the fault ofthe big box stores, thats just the way that they are designed to operate. Shop local!

Anonymous
#489577

Ah soh! You American kill my gleat glandfaddah!

He vietnam! *** American.

Anonymous
#489576

Hello. First of all, thank you for your service. I have a lot of respect for all veterans. You guys don't get anywhere near what you deserve.

I believe Lowes official policy is to only give the discount to active and disabled military personnel. I work at Lowes at nights, and I take care of any veteran that shows ID. My store is fairly lax about the policy.

Some stores, however, are not. Some people don't wanna risk losing their jobs for a couple of dollars. I believe Lowes does need to change the policy to cover all veterans. As far as I know, Depot has the exact same policy as Lowes. It's probably a lax Depot and a strict Lowes.

View more comments (7)
Review
#321753 Review #321753 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Princeton, New Jersey - Newport News, VA- Store 420

The front end manager Jennifer has a nasty attitude and I will like to know why would you lowe's want a person like that to present your store. I know you can do much better that cashier kari, brooke, nett and there was one other I can't remember there name, but they were nice *** they were the only one nice that day. The manager in front should have a positive attitude that sad, while in the store there's other's that complain. One person say that there is nothing done about it, so just leave it alone, but I won't.
View full review
3 comments
Anonymous
#689371

Was this written by someone who is illiterate or was at a monkey with a type writer. This is the first world, for God's sake.

You get a free education... and spell check.

Use at least one.

Also, I have had the EXTREME misfortune of dealing with both Jennifer and the old store manager, Kyle Lowery. They are why I support abortion.

Anonymous
#550269

It is very nice information.I like it.

Anonymous
#488064

Gotta remember that these people are probably overworked, understaffed and underpaid. I'm sure they try to keep a positive attitude, but everyone is human.

Surely you have bad days at work? I'd say cut them slack unless they're consistently nasty.

View more comments (2)
Review
#321399 Review #321399 is a subjective opinion of poster.
Service
Lowes Cashier
Loss
$1

Lowes in Washington, District Of Columbia - Lowe's Bloomfield, MI

First of all I would just like to say WHATS WRONG WITH THIS STORE? My husband and i just had a garage fire this past February and needed to rebuild the old one. a friend of mine said Lowe's was a great place to get packages like that and that he would help me pick it out since i had no idea what i was doing. we order the package and the day that my husband paid for the package we made sure that we were using our mailing address our phone number and our names. They told us the earliest that they could deliver the whole package in two days but he wanted us to wait a week because they had a fun rasier with pontiac. said that's fine just make sure all is delivered at once. ROD (the man helping us) said ok. the delivery day: they call my friend that helped us put the package together and only dropped off 1/4 of supplies. two weeks later they deliver the tresses to a home in ponitac with the garage door to a different location. They also keep contacting the wrong person. Two weeks after that i had to call the store and ask them where my shingles and siding was at. the person that i spoke to told me that they are not ready. and when i finally received all of the supplies the wood was warped, the siding was FOUR different colors, they forgot items, they put items in the package that we told them we DIDNT want. I had to make four to five phones calls a week just to make sure i received the correct items to the correct place. the assistant manager was a *** (CHAD) and tole me everything was MY FAULT for having someone help me pick out the package. not only did i LOSE money building this garage because the team that i hired to build it i paid by the day and half the time Lowe's didnt show up with the supplies or just didnt bring the right stuff. I had to return more than $600 dollars of supplies that i told ROD that i DID NOT want and when i asked Chad for something for all of this hassle that ROD had put me through (order being totally wrong, delivering to wrong places, late deliveries, over charging) Chad told me that it was all my fault for having a friend pick out the package. Mind you that we gave Rod a blueprint with all the supplies that we wanted to order and the colors. We also showed Rod the color of the house and even brought in samples of the siding and shingles off of the house so he could get the correct colors. I will NEVER buy from lowe's again. they are rude and really dont know what they are doing there. I lost way too much money, time, and it took two months to build my 24x30 garage. please dont waste your time with this company,
View full review
Review
#321052 Review #321052 is a subjective opinion of poster.
Service
Lowes Manager
Loss
$5

Lowes in Colfax, California - Lowe's customer support

Started going to Lowe's because of the lack of support received from Home Depot after the fact. Bought a Husqvarna riding mower on 4/23 from Lowe's. I had the mower delivered and it was as if they pulled it off from the display and loaded it on the truck. It was lacking parts, the security lock was still on the trailer hitch, it was dirty, and rather than sending a manual along they sent a manual for the bagging system, also, no receipt was presented. TWO weeks later called again and was on the phone 20 minutes. I had to cut the lock off, and finally received missing parts and manual (no receipt) a week later. Now I can't keep air in the front tires. Called Lowe's and was told to get in touch with Husqvarna. Now that's real customer support. Look's like ACE hardware has a new customer. They're close and have always been supportive. The few bucks saved going to the big box stores aren't worth it as far as I'm concerned. Excuse me, I have a couple tires to fill....
View full review
8 comments
Gottaken2
#565736

Also, have you been authorized by Lowe's to make such harsh comments about the very customers who contribute to your wages. Talk about *** the hand that feeds you!

Gottaken2
#565735

If the attitudes and language used here are truely from Lowes Managers/employees, no wonder people are dissatisfied with Lowes customer service. I am a a high volume buyer from Lowes and have had several encounters with rude employees.

If people don't appreciate their job or don't like dealing with the demands of the public , perhaps they should look for a job in the funeral industry or digging graves and will be assured that no one will bother them with complaints.

Anonymous
#564384

I am a manager for Lowe's in spokane and i gotta say that you idiots come in and buy an expensive piece of merchandise, do your project then bring it back when the project is done and expect all your money back,with parts missing and the item looks trashed,then whine if you don't get your own way.

Anonymous
#490252

eww ouch. Another quality lowe's employee heard from.

I'm lazy?

How hard is it to

spell out three letter words. Good grief.

Anonymous
#490244

So u bought it online, expect lowes to bring u a receipt (which if u purchased online would have printed for u on the confirmation screen ***) then expect the store to do something for u.. I work at lowes and internet customers can kiss our *** Why don't u call the internet customer service number oh wait there isn't one but u expect us to care when even our website doesn't care.

U don't want to talk to someone to order the item but expect u to jump when its convient for u. Internet customers are worse then the ones that want to buy all the clearance items because they want everything. And no the warranty is not a scam.. u purchase that and we may care to help u quicker u don't purchase it we don't care at all after 30 days.

I work in appliances interent users purchase gas ranges/dryers expecting us to install them tho the internet doesn't offer this service for them then they call us telling us they want it for free due to the inconvience all u had to so was talk to a person and it would have gotten installed ..

hook up electric ranges/dryers even tho they don't buy the cords.. all idiots like u have to do is even call the store and talk to someone to make sure they get what they all need but no your lazy so y should we care.

Anonymous
#490169

have a written contract on installing a storage building and paid for intallation. When installer came their was no one with him.

No way one person could install a 10 x 10 storage building.

Two persons had to help him to install building. I shoud get half pay back for labor for helping installing the storage building.

Anonymous
#485852

Well, there you go. Brought to you by the friendly people at Lowe's.

I bought the mower online. No Lowe's card was offered. It was no clearance item. No receipt came when the tractor was delivered.

Didn't buy into the scam you people call an extended warranty figuring a company would back their sales. Boy was I wrong. And what concern is it of your's anyway?

I guess if I had to live in Dayton, Ohio I'd be pissed off too. Have a nice day f**kwad.

Anonymous
#485586

When did it become our responsibility to track your receipts? I bet 100$ you were offered a "My Lowes" card and declined (Which WOULD track your receipt)

And why in gods name would you buy a tractor and leave without a receipt? Why didnt you decline the tractor upon delivery if it wasnt in good shape? I bet you signed for it!

My guess is your probably one of those people who bought a "Clearance" or used model for a good deal, and now your ready to whine looking for a hand out.

I also bet you didnt buy the warranty but expect us to repair it for you when something goes wrong after the warranty period.

Enjoy shopping at ACE, one day someone there will *** you off too and youll go back to Lowes.... Douchbag!

View more comments (7)
Review
#320450 Review #320450 is a subjective opinion of poster.
Loss
$1600

Lowes in Biloxi, Mississippi - Put the flag out as a shoe cleaner, disrespectful.

Hundreds or more veterans will refuse to step on the flag we all fought for it, disrespectful when I ride over there. . Tatu , I'll see for myself tomorrow, I served with the US Coast Guard 72' till 87' and I bet the fellows I used to know are probably in charge by now, what ya think. Our veterens need to be treated like heroes, they are.. I ride w a motorcycle club now, only way to keep the true brother hood going and the rush is here too. We are mostly ex military. I did 11.9 years at sea duty. Loved it took my bike every where we went ( after E-5)and well just cool.. Check it out, you might have a check coming. Got mine...you probably did more and got it coming. So attitude, Lowes needs to learn a proper attitude unless they already have. This is the USA and I don't like it, do you?
View full review
1 comment
Anonymous
#485100

The Lowe's store I work for removed the product from our shelves.

Review
#320403 Review #320403 is a subjective opinion of poster.

Lowes in Richardson, Texas - Kraft kitchen cabnits

Just bought 40 thousand of kitchen cabnet self closing at loews, a rep came out they switched all defective doors that were scatched uneven and stain was smeared, sure they replaced them now some doors are uneven scratches and doors still smeared self closing need a little push come on that is a rip off... don't buy kraftsmaid...I'll never have this kitchen done.... Sure they said they would replace I would rather have them refund some of the money + they were recomended by Loews and the best maid product, they told me to just pait over them wow
View full review
2 comments
Anonymous
#485587

I highly doubt that you even make 40,000 a year with that grammar..... "maibe yew shood repante thim" :)

Anonymous
#485076

think you should retype this.. i understand you bought some cabinets from loews and they werent the best.

you spent 40 thousand dollars?

on cabinets? a rep came out and replaced all the defective doors.

Then your mad because they didnt replace them and told you to paint over them. you lost me.

oh and for that kind of money i hope you had naked models installing them for you

View more comments (1)
Review
#320325 Review #320325 is a subjective opinion of poster.

Extremely unhappy customer at Lowes

We spent over a thousand dollars for carpeting to be installed in our new home. When we were ordering the carpets, the sales person, Nathan, made us wait over an hour while he "finished his other work". Then his wife shows up and he was rushing us so he could leave. When Lowes showed up to measure the rooms, they told us that we measured incorrectly and they needed to add 120 sq ft. We knew that the measurments we provided were correct because our friends, carpenters for over 20 years, did the measuring for us. Lowes sent another person to measure and this time the Lowes manager came, well, low and behold, our measurments were correct. Now, we finally have the carpets delivered and they are the wrong color!!! However, the color code number on the contract is what they delivered. When we went to the store to make a complaint, we were told that WE should have double checked Nathan's notes before we did anything. I'm sorry, but if you hired competent people to work in your store, then the CUSTOMER should not have to double check anything. We were basically told, oh well, too bad, your fault. I am soooo angry. Now my children have to have this ugly gray carpet in their bedrooms. This was the Lowes on Lake Underhill Road in Waterford Lakes, Orlando, FL.
View full review
7 comments
Anonymous
#1406972

I purchased a washer and dryer in Jan 2016. The washer quit working.

They deal with outside service providers who have changed by scheduled appointment twice. It's Christmas and I will be without a washer until the new year (over 2 weeks) IF they keep the 2nd confirmed appointment. I have a service warranty until 2021--will it take than long to get service?

Customer service is njce but cannot seem to help me. Unhappy that I decided to buy appliances from Lowe's.

Anonymous
#492507

After placing my posting on this site, a manager from Lowes contacted me and asked me to come into the store to discuss this matter. He was very apologetic for my extreme unhappiness with how things turned out.

He even offered to take out the carpets that I did not want and install the correct ones. I would have jumped on that chance, however, I had already moved in and these carpets were for my sons' bedrooms and it was just the wrong time for me. One of my sons had been in the hospital and a few days later, my husband was in the hospital, I was moving out of one house and into another and just could not have been able to disassemble everything that I had just put together. So, the manager refunded me half of the cost for both of the carpets.

It was a very kind gesture and honestly, this is what should have been done to begin with. But, I am very happy now.

Anonymous
#485221

Hmm, thank you for that advice, I will go to Lowes tonight and see if this carpet has a 90 Day Satisfaction.

Anonymous
#485220

In response to the Lowes employee, Genesis-King. First of all, I agree with you that sometimes people make mistakes.

However, in the land of retail, you accommodate your customers and ensure that they are happy, especially if it is your employee who made the mistake! Secondly, I consistently have work given to me as I am getting ready to walk out the door. What do I do? I get it done becuase that is what is expected of me.

Thirdly, I do not care if a sales person is going to be "written up" for having overtime, that is not my problem! I am a paying customer. If that was his concern, then he should have called a manager to either take over or approve the overtime.

Lastly, I had made a complaint on the Lowes website prior to the carpet situation because of other problems and I was sent an email asking me for my contact information so a Senior Manager could contact me. I was "assured" that I would be contacted within 24 hours, that never happened.

Anonymous
#485074

Even if the store manager says he wont do anything, all you need to do is contact Lowe's Customer Care center (1-800-44LOWES). These complaints are then seen by District Management, and will result in at least some action by the store in question.

That being said, I work for Lowe's.

Sometimes people make mistakes. Sometimes, the store is understaffed, or had someone call in sick.

Addressing 'Nathan' rushing to leave, I know at my store, you can get written up for getting overtime. And if that wasn't the case, I hope every time you have extra work get piled on your desk right before you leave, you stay until it gets done, because that's what you're expecting out of a complete stranger.

Anonymous
#484181

If I Were You I Would Go Into The Store, Look At The Board/Display And See If It Has A 90 Day Satisfaction And If It Does... Tell Them Your Not Satisfied And They Will Have To Replace The Carpet...

With What Ever You Choose.. 90% Of Them Have 90 Day Satisfaction For Which The Vendor Will Give The Store Full Credit Except Installation Costs..

Anonymous
#484172

If I Were You I Would Go Into The Store, Look At The Board/Display And See If It Has A 90 Day Satisfaction And If It Does... Tell Them Your Not Satisfied And They Will Have To Replace The Carpet...

With What Ever You Choose.. 90% Of Them Have 90 Day Satisfaction For Which The Vendor Will Give The Store Full Credit Except Installation Costs...

View more comments (6)
Review
#319961 Review #319961 is a subjective opinion of poster.
Service
Lowes Manager