Lowes Reviews and Complaints
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Lowes in Bucoda, Washington - Extended Warranty or Extended nightmares
I bought a riding mower from Lowes with their extended warranty. It started leaking oil last year so I called for repair in February since it has an extended warranty. After 4 calls to Lowes and to 2 different "authorized" service dealers, it finally got picked up and they "fixed" it. I got it back first of April. it lasted 20 minutes before developing the same issue (oil pouring out or the head) they took it back and fixed it and tested it for a couple hours. developed the same issue - oil pouring out of the head the fixed it again, tested and brought it back. I mowed for 15 minutes and had a blade fall off, a coaster wheel fall off and a belt break. The mower is dirty and dusty and coated in Oil from the leaks. Thank you Lowe's for selling me this piece of *** and your *** extended warranty and your *** authorized service dealers! Guess i will go out and do all the maintenance and repairs myself now since if i call Lowes back again, I will need to put a snow plow on the mower if I want to use it again this year and the grass is so tall, i am having troubles finding my car in the drive way.
Lowes in Baltimore, Maryland - Failed to deliver materials on time left installer waiting
Placed fencing order and scheduled install over a month ago. Materials were to be delivered on Friday and never showed. We were told the driver made one delivery and left for the day. We were told the materials would be delivered first thing Saturday morning. Installers arrived, but the materials did not. We were told the materials were on our way several times. It is 11:00 AM Saturday, and the materials still have not arrived, and we were told once again they were on their way. We just moved and I can't even leave my house to get food because I'm stuck here waiting for these fools!!
I am a very upset customer with Lowes in Tyler, Texas
On April 30, 2012 I went to the Lowes Store on 5720 south broadway and was accused of stealing a lawn mower blade. As I entered the store I requested someone from customer services assit me, in which a very nice man assisted me. to make a long store short, I paid for my merchandise at a register right beside the same cashier I asked to get someone to help me. As I left the store to get in my truck, Tina Williams and Eddie Megdley followed me to my truck and requested my reciept. I tried to explain to them I paid for my lawn mower blades and why did they stop me and not the other customers before and after me. I was the only black female that was stopped not one white person was stopped. I feel I was stopped because of my race. People in the parking lot was starring at me and wondering what did I do, which I felt so violated. I fell something should be done about this, because it was not only wrong but very embrassing and rude, and dangerous. "You don't follow a customer to their truck without good cause." If these employees were not socializing and talking they would have seen me at the register paying for my merchandise. I will never go back to that store, and if something is not done I will let my friends know of my experience. Please contact me, and I can fax you more information.
They are scamming consumers with cheap products then lying to cover their ***! Every major appliance I've purchased at Lowes has broken down within a year and they refuse to remedy the situation. They are also very rude about it. We bought a Bosch washer/dryer that litteraly fell apart within the first year. The glass door fell off the washer, the plastic around the doors cracked--have to use a large board against dryer door to keep it closed. I recently bought a Samsung fridge, it's now just another large piece of *** that I'll have to pay to haul off-- it's less than a year old. The list could go on....
Warping lumber from lowes
Built several items out of treated lumber from Lowe's ; board fence for my daughter and a picket fence at my home. At least half the wood warped and twisted to some degree.. Even 4 by 4 s in concrete were curved. Hard to dig up to bring back. Did take down treated and returned. Never buy that junk again. The lumber co. is not drying the wood nor is Lowe's concerned about quality. Gonzales la. lowes' and Baton rouge la. lowe's from jan 2012 to present. Had better luck with home depot treated lumber. Good luck Tom
Lowes in Pittsburgh, Pennsylvania - Treated Rudely and Talked Down To
On Memorial Day my wife and I decided to go shopping for a long awaited home improvement to replace our entire kitchen and flooring for the first floor in our home. In other words we are starting to remodel our home. We walked into the Lowes Robinson Town Center store near Pittsburgh, excited over the prospects of what we could do, and check book in hand. That is until we met Bob in the kitchen area. Who was introduced to us as the Kitchen and Flooring Expert. He was not only condisending, but he was rude. He treated us like we were dumb and was less than helpful. I am no EXPERT when it comes to home improvement. That is why I went to Lowes. My wife and I were with my inlaws. My father in law is a stroke victim and we brought him in his wheel chair. Did he think we weren't serious? He treated us like ***! We all felt so put off by this man's treatment that we walked out of the store after he decided to take a personal cell phone call. We will be taking our business somewhere else. Its a shame. We were prepared to do a one stop shop for our needs. We also plan on replacing the upstairs bathroom this year. Lowes will not be an option. We will be visiting the Home Depot this week. I am certain they will want to do business with us. With today's economic climate, it amazes me that people in business allow their employees to behave this way. Too bad the show "Undercover Boss" hasn't been in to that Robinson Store. In the meantime, I tried calling the Lowes store to voice my displeasure. I called 3 times for a manager, only to have it ring forever. Companies like this do not deserve my business. Bad service all the way around!
Lowes in Raleigh, North Carolina - Employee said he would smash my face in
Today I went to Lowes to get some moving supplies and paint samples. We are finally moving into a home and I can't wait to do lots of DIY projects! I am 26, a woman, and I have blonde hair. I came alone and wandered around for like 30 minutes, not once did anyone ask me if I needed help finding anything. I started looking for someone to help me. It seemed like at every turn I got dismissed from help or someone was faster to speak up, so there I was lost in the store. I picked up a black phone and called customer service, I asked the lady where the moving boxes were and she said "at the end of seasonal, on the way out the door.". Ok great, I finally had directions. Nope. Got lost again. Couldn't find it. Asked James for directions to the moving boxes and he said, "oh I'm trying to load up a lawnmower for a customer on the loading dock.". He didn't have time to point or go "that way" but he could tell me that. Lost again. I tried to catch a lady with red hair, she looked at me and turned a corner really fast as to dodge me. Then finally I got frustrated, went to the end of seasonal near the door and picked up another black phone to ask for help. It was behind a computer desk and not a single employee was in sight. I told the lady that was crazy that no one was at the computer that anyone could just walk up and do whatever they wanted and that's wasn't safe. She then said she would get someone. Thats went Victor showed up. First thing he says is "I wish she would touch the computer, I'd smash her face in." OMG WHAT! All I wanted was a point in the direction od the boxes and packing tape. I told him I didn't think that was very nice and it was rude and he said, "what it's the truth, ive said worst to customers." he did show me where the boxes were and I got the feeling he only said it because of my age. I couldn't believe he spoke like that to me and it didn't even phase him or bother him. I said "I bet you wouldn't talk to a man like that." and he said "yes I woul
Lowes in Tyler, Texas - Vietnam Vets get screwed again!!!
I went to Lowes to get their so called Veterans discount and was told my 43 year old VA card was no good nor was my DD-214. So I tried The Home Depot. No problem. After spending thousands of dollars over the years at Lowes, I can can see there are only interested in my money and not my service. I Hsve watched my fellow Vietnam Vets get the short end of the stick for years and I'm sad to say it's still happening. America still wants to forget us. I'm sure going to forget Lowes.
Reason of review
Poor customer service
Lowes in Princeton, New Jersey - Newport News, VA- Store 420
The front end manager Jennifer has a nasty attitude and I will like to know why would you lowe's want a person like that to present your store. I know you can do much better that cashier kari, brooke, nett and there was one other I can't remember there name, but they were nice *** they were the only one nice that day. The manager in front should have a positive attitude that sad, while in the store there's other's that complain. One person say that there is nothing done about it, so just leave it alone, but I won't.
Lowes in Washington, District Of Columbia - Lowe's Bloomfield, MI
First of all I would just like to say WHATS WRONG WITH THIS STORE? My husband and i just had a garage fire this past February and needed to rebuild the old one. a friend of mine said Lowe's was a great place to get packages like that and that he would help me pick it out since i had no idea what i was doing. we order the package and the day that my husband paid for the package we made sure that we were using our mailing address our phone number and our names. They told us the earliest that they could deliver the whole package in two days but he wanted us to wait a week because they had a fun rasier with pontiac. said that's fine just make sure all is delivered at once. ROD (the man helping us) said ok. the delivery day: they call my friend that helped us put the package together and only dropped off 1/4 of supplies. two weeks later they deliver the tresses to a home in ponitac with the garage door to a different location. They also keep contacting the wrong person. Two weeks after that i had to call the store and ask them where my shingles and siding was at. the person that i spoke to told me that they are not ready. and when i finally received all of the supplies the wood was warped, the siding was FOUR different colors, they forgot items, they put items in the package that we told them we DIDNT want. I had to make four to five phones calls a week just to make sure i received the correct items to the correct place. the assistant manager was a *** (CHAD) and tole me everything was MY FAULT for having someone help me pick out the package. not only did i LOSE money building this garage because the team that i hired to build it i paid by the day and half the time Lowe's didnt show up with the supplies or just didnt bring the right stuff. I had to return more than $600 dollars of supplies that i told ROD that i DID NOT want and when i asked Chad for something for all of this hassle that ROD had put me through (order being totally wrong, delivering to wrong places, late deliveries, over charging) Chad told me that it was all my fault for having a friend pick out the package. Mind you that we gave Rod a blueprint with all the supplies that we wanted to order and the colors. We also showed Rod the color of the house and even brought in samples of the siding and shingles off of the house so he could get the correct colors. I will NEVER buy from lowe's again. they are rude and really dont know what they are doing there. I lost way too much money, time, and it took two months to build my 24x30 garage. please dont waste your time with this company,
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