Lowes Reviews and Complaints
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Lowes review in Allison, Iowa: On june sixth i orderd and paid for walnut vener
it is now june 17 and i have not gotten my order . was told it would take 3or 5 days to get.. have not gotten and project on hold waiting . question is where the *** is my wood ? i am not pissed yet butt getting very close. order was at iowa city store with manager of the department i have always got good service from your store in the past donot scerw it up now . its not much more of a drive to lowes . donor like there store layout butt can adapt if i have to enough said i finly got 100 words
Lowes review in Washington, District Of Columbia: Lowe's Carpet Installation: Bad Experience
We purchased new wall-to-wall carpeting at Lowe's Alexandria, VA, store. The installers were punctual and courteous June 8. But they ran out of carpeting and left the staircase – the main entry to our home – with wooden strips with rusty carpet nails sticking up. Both my wife and I have gotten stuck in the toes! We cannot use the main entrance, and have had to cancel social events and visits from our grandchildren. The store tells us the carpet vendor did not ship enough carpet and their carpeting person failed to check the shipment against the order. We purchased at Lowes precisely to avoid this kind of hassle, and made it clear from the onset that we wanted to job finished in one day with no glitches or nonsense. What a mess! And No response from a complaint to Customer Care at Lowe's HQ or the manager of the local store. Mike W. Falls Church, VA.
Lowes review in Scottsdale, Arizona: Point of sale for LAR sucks
I have an LAR account and a My Lowes card. The cashier has to go through so many steps when I need to put money into my account and then spend it I feel like going to Home Depot who gives me the 5% off just by showing my My Lowes card. They cannot tell mw before hand if I have enough money in the account until the purchase is reqected. I also want to tell youj that your web site was designed by a ***. I think it and Home Depots are the 3 worst on the entire web in my experience. I wanter to offer a suggesting for a Kobalt product and could not fine a way to do it. I went to the store and they could not either. Get your act together and come into the 21st century.
Lowes review in Doylestown, Pennsylvania: Bathroom Counter Total ***
Over two months ago we ordered a new bathroom counter top from the Lowes in Gibsonia PA. After a delay of incredible proportions, it was delivered with the sink on the wrong side. The Lowes-contracted plumber sent all the correct instructions, Lowes' vendor simply botched the order. One month later and at a 20% discount, the countertop was delivered today in the wrong color and with a chip in the backsplash. For a customer service screw- up this bad, I would expect they would have their Quality Control people in the home office personally walk this order. But no.
Lowes review in Washington, District Of Columbia: Transaction showed not complete at store, but pending on my card
I went to Lowes to pick up some flooring for a project to work on this weekend. I checked my bank account on my phone right before going through the checkouts, just to make sure I had enough. When I checked out, the cashier said my card wasn't being read. So, she swiped it through a few times. Then, on one of the swipes it showed 'denied'. So, I pulled up my account again on my phone and it showed that amount less in my account. So, she called the manager over. She was a little rude to me and told me it's showing the transaction did not go through. And I explained to her that the amount was indeed taken out of my account because now I have that much less showing as available. She then went to a register so she could pull up the last few transactions on the register I was at. It didn't show my transaction. Yet, my account showed the money as taken out. She was a little short with me and said she couldn't do anything. So, I ended up paying for it with a different debit card. That was 3 days ago and the hold is still 'pending' on the account I first tried to use. I'm so angry. I am not only out the money I spent to actually purchase the products, but I'm also 'temporarily' out that exact amount on my other account because it's still pending. I may just stay with Home Depot.
Lowes review in Bucoda, Washington: Extended Warranty or Extended nightmares
I bought a riding mower from Lowes with their extended warranty. It started leaking oil last year so I called for repair in February since it has an extended warranty. After 4 calls to Lowes and to 2 different "authorized" service dealers, it finally got picked up and they "fixed" it. I got it back first of April. it lasted 20 minutes before developing the same issue (oil pouring out or the head) they took it back and fixed it and tested it for a couple hours. developed the same issue - oil pouring out of the head the fixed it again, tested and brought it back. I mowed for 15 minutes and had a blade fall off, a coaster wheel fall off and a belt break. The mower is dirty and dusty and coated in Oil from the leaks. Thank you Lowe's for selling me this piece of *** and your *** extended warranty and your *** authorized service dealers! Guess i will go out and do all the maintenance and repairs myself now since if i call Lowes back again, I will need to put a snow plow on the mower if I want to use it again this year and the grass is so tall, i am having troubles finding my car in the drive way.
Lowes review in Baltimore, Maryland: Failed to deliver materials on time left installer waiting
Placed fencing order and scheduled install over a month ago. Materials were to be delivered on Friday and never showed. We were told the driver made one delivery and left for the day. We were told the materials would be delivered first thing Saturday morning. Installers arrived, but the materials did not. We were told the materials were on our way several times. It is 11:00 AM Saturday, and the materials still have not arrived, and we were told once again they were on their way. We just moved and I can't even leave my house to get food because I'm stuck here waiting for these fools!!
I am a very upset customer with Lowes in Tyler, Texas
On April 30, 2012 I went to the Lowes Store on 5720 south broadway and was accused of stealing a lawn mower blade. As I entered the store I requested someone from customer services assit me, in which a very nice man assisted me. to make a long store short, I paid for my merchandise at a register right beside the same cashier I asked to get someone to help me. As I left the store to get in my truck, Tina Williams and Eddie Megdley followed me to my truck and requested my reciept. I tried to explain to them I paid for my lawn mower blades and why did they stop me and not the other customers before and after me. I was the only black female that was stopped not one white person was stopped. I feel I was stopped because of my race. People in the parking lot was starring at me and wondering what did I do, which I felt so violated. I fell something should be done about this, because it was not only wrong but very embrassing and rude, and dangerous. "You don't follow a customer to their truck without good cause." If these employees were not socializing and talking they would have seen me at the register paying for my merchandise. I will never go back to that store, and if something is not done I will let my friends know of my experience. Please contact me, and I can fax you more information.
They are scamming consumers with cheap products then lying to cover their ***! Every major appliance I've purchased at Lowes has broken down within a year and they refuse to remedy the situation. They are also very rude about it. We bought a Bosch washer/dryer that litteraly fell apart within the first year. The glass door fell off the washer, the plastic around the doors cracked--have to use a large board against dryer door to keep it closed. I recently bought a Samsung fridge, it's now just another large piece of *** that I'll have to pay to haul off-- it's less than a year old. The list could go on....
Warping lumber from lowes
Built several items out of treated lumber from Lowe's ; board fence for my daughter and a picket fence at my home. At least half the wood warped and twisted to some degree.. Even 4 by 4 s in concrete were curved. Hard to dig up to bring back. Did take down treated and returned. Never buy that junk again. The lumber co. is not drying the wood nor is Lowe's concerned about quality. Gonzales la. lowes' and Baton rouge la. lowe's from jan 2012 to present. Had better luck with home depot treated lumber. Good luck Tom
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