Lowes Reviews and Complaints
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Lowes in Livingston, New Jersey - Customer service
WOW ENTERPRISE ALABAMA LOWE DOE'S NOT LIKE TO HELP THE CUSTOMER. What are they going to do if Home Depot comes to town. I was just in the Enterprise, Alabama store,picking up some items, standing in line for 5-6 the minutes as the other cashier (Ashley) watched us stand in line and said nothing about helping us. Then someone walked up and had to ask her are you open as she was doing nothing. She then started helping us. Wow this is unreal that customer service is this bad with such a large company.LOWES TIME TO GET SOME ONE THAT LOVES THEIR JOB.
Lowes in Columbus, Ohio - Washing Machine Tearing up Clothes
We bought a Whirlpool model 580 washing machine less than a year ago. About nine months ago, my wife noticed that the towels were getting frayed, clothes (such as v-neck tshirts) we getting stretched at the neck. About that time, I was diagnosed with cancer and needless to say, with all the radiation and chemo treatments, this problem was not of high priority. We went to the local Lowe's and talked to a manager who recommended a diagnosis be made of the washing machine. No problems were found, but the washer is still tearing up clothes. My wife goes to the landramat at least once a week to wash the good clothes. I am pissed that we can't return the washer. In the past 30 years, we have not had this problem with other major stores (such as Sears, Home Depot etc.0
Lowes thanks for nothing
So I order a 200+ dollar medicine cabinet from Lowes on line. I wait for a month for it to be shipped from Kraftmaid. I finally get the call that the cabinet is in so I drive the fifty something miles to go pick it up. They bring this huge and very heavy carton to the service desk and thanked me for my purchase leaving me standing there with this enormous box. So I went and got a shopping carriage, used the service desk for leverage and laid it across the carriage, then loaded It onto my truck by myself. Through this whole process I was not asked once if I needed assistance. It gets better. A few days later I install the cabinet. Not one piece of paper with directions are in that box, but I'm pretty handy so I install it and connect the light bar and screw it in securely. But when I go to put the glass in, the three pieces they gave me were 21 inches and my cabinet measures 28 inches across. I called Lowes to see if I could get the right glass shipped to me, and was told that the item # I have comes up as a vanity and not a medicine cabinet. So I will have to disassemble it, pack it up, and drive it 50 miles back to the store so that they can look at it. Naturally as luck would have it, as I'm disassembling it I chip a piece of the glass. Now I'm really pissed. I will bring back the cabinet and I will get my money back. And if they won't send somebody out to help me bring it in, I swear I'll leave it right in the friggin parking lot. After this, they'll never see my face again in Lowes again, ever!
Lowes all about racing not about quality
I recently had a modular building built. Decided I did not like the windows the manufacturer offered and decided to upgrade to windows and doors thru Lowes. Knowing the item numbers I called Lowes to get the rough openings - Every one of the measurements they gave me was wrong. And Lowes will do nothing. Now I have to pay a carpenter to redo every window and door opening to accommodate the sizes I need. Loses obviously hires idiots who cannot read, do not train their people, and have managers who don't know how to run a business. A $9k order will go elsewhere -
Lowes in Wheeling, West Virginia - Impossible Veterans Discount
Lowe's advertises a 10% veterans discount, yet the only way a veteran can get the discount is to present an active-duty, retired, reserve, or VA health system ID. Not all veterans have military ID's because they are out of the military with no reserve obligation at all. Not all veterans are enrolled in the VA Healthcare System, because they do not have any service-connected disabilities, nor do they meet the low income required for a veteran (not service-Connected) to get VA healthcare. Why doesn't Lowe's just accept the Veteran's DD-214 with a photo ID which proves who the veteran is? I am a veteran's servcie officer, and I get at least 10 veterans a week who cannot get theis alleged discount, because of what Lowe's requires to prove you are a veteran. I have gone around and around with Lowe's corporate on this issue, and they will not address it.
I have had an ongoing argument with Lowes as we have been waiting to receive countertops in our kitchen for almost 6 weeks now...DO NOT GO THROUGH THEM! They are terrible and give you contractors that are the worst and no one has common sense. They just want to obligate the contract and don't care about the person who has signed the contract. We would cancel the order all together but we will lose out on money. The countertop was on backorder and no one called to inform us. I had to call for us to find out. Then they call today and want to install Tuesday! Common sense would say that they need to give us a little more of a heads up because they only install on the weekdays and the people who work don't even have enough notice to get off of work. They just wanted to offer us that date because according to the contract, it needs to be installed by the 3rd. Since they offered us a date before the 3rd...even if it doesn't work for us, they are still under the contract even if we have them come in later.
Lowes in Baltimore, Maryland - Lied and made up delivery times.
I ordered a marble vanity top, almost $600, custom; it arrives after 3 weeks, with the bowl offset to the wrong side! After it took 45 minutes to complete the order in the store. The fashion bath girl had moved, it was a guy from mill work, he didn't know what he was doing. So I take it back to Lowe's - they can only get it re-made & expedited to me in 14 days! That's expedited? Yes. So last Wed. I inquire about the top, yes, it's been shipped, it'll be here today, I phone the Madison heights, Va, store today, no, it's not arriving until next Friday, May 5th! That'll be 3 weeks since the 2nd expedited order was placed! Meanwhile my customer has no bathroom sink, now I have to tell her it'll be another 10 days! It makes me look like a liar to my client. I am recommending to my customers that they not use Lowe's, if they want to choose anything for their home, go to anywhere but Lowe's. They are awful to deal with. And they lie, to your face.
Lowes in Provo, Utah - Poor service in the plumbing department
I needed a 3/4" T with a 1/2" threaded bottom. I went to Lowes customer service and he asked the plumbing department to bring one up front, which he declined to do. I went back to the plumbing department and he was on the phone. When he got off he helped the person that was ahead of me and walked around the corner, I followed and he helped someone else and this happened again. He said I''ll be with you in a minute bud, but he never showed his face again. I won't use their plumbing department again. I have had no problems with other departments there. Mel
Lowes in Blountsville, Alabama - Lowe's lying say they don't tape the exit door!
Funny how some doctors and people like Lowes are willing to do anything to keep from helping a person with no insurance that gets seriously hurt in there store spending hundreds of dollars! I don't have any insurance and never sued a sole in my life. Was in Lowes and was involved in an accident with a heavy 5gallon bucket of mud hitting me in the neck. several years later no better, been under treatment plan and need surgery now. At the time of accident, we had to wait on the store manager, forever! When he came out he said, he had watched the video and i was pulling some real ninja moves trying to keep that off me and persisted to do the gestures that i had made. 6Mo later denying to attorneys that there is a film of that day. I have the receipt and was told there is a code that tells what location on the tape that the purchase can be found? is this true?Was also told it had sound, so it could be heard that the frontline cashier said she had been telling lowes they needed to fix the problem bf someone got hurt.Now denies!
Lowes sells *** appliances and no help when they do not work
Bought a washing machine the salesperson recommended. Its a Whirlpool and it seem like they go out after one year. I think Lowes knew it was *** and lowered the price for suckers to buy it. I though Whirlpool was a trusted name and Lowes would stand by the products they sale. They do not care so my advice is stay away from Lowes and never buy anything with the Whirlpool name on it. I will never again step foot in a Lowes store and as much money as i have spent there in the past you would think they would do something. I learned my lesson but never again will Lowes or Whirlpool get another penny from
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