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Lowes in Albany, New York - Veterans discount

bought a stove, denied the dd214 with photo valid license that we always used, had to get an id from the veterans agency, new rule. ok...got photo id from our county veterans agency...talked to corp. and was told once we received the veterans id they would give the discount on prior purchase of stove and that would be sufficient for the 10%. well, got the id, and after i was told there would be no problem with the discount to go to cust. service and they would give it to me..not to my surprise was humiliated and talked down to and we were not going to get it..now a twit said it has to be a green card. lol my husband a vietnam vet, born in the us and have to have a green card. well, after this they can keep the discount, lost a loyal customer. I feel if Lowes can't stand behind their veterans, the veterans can't stand behind them....
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Review
#309703 Review #309703 is a subjective opinion of poster.

Lowes delivered a floor model for what should have been new.

Lowes Clinton Twp. Mi. On 3-27-12 I paid for full price a brand new lawn tractor $2K. As the sales guy wrote it up I verified with him that this was new in the box and he agreed that only if I had needed that day might I have to take a floor model. I was not in a rush and said they could ship it anytime. On 4-1-12 tractor waas delivered and taped to the front was the sales invoice and in big bold letters was Floor Model and It was the floor model I sat on 3-27-12 I'm positive. Delivery guys said I had to take it up with the store., so I called and the ast. manager I spoke with said that they had none in stock then so they sent the floor model and said they do this all the time. My repley was well you should have called and asked, I paid for new not a floor model. I then asked what my floor price would be and there was no floor price, they did say they would exchange it for a new one when they get them in. What is this some kind of Aprial Fools, I waiting for them to exchange the floor model for the new one i ordered.
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3 comments
Anonymous
#460675

I had problems with Lowes on my mower purchase. I contacted corporate and ended up with a much better model than I bought.

Local Lowes do not care about your complaint, but corporate does! Contact corporate and see if the local Lowes gets an attitude adjustment. I had to go this route several times.

Now, Lowes take notice of me when I enter. I now get the service I expect as a consumer.

Anonymous
#460554

When dealing with high gas prices and limited time frames, deliverys are often made with product unboxed ( no hauling trash) . Just because you cant see the box doesn't mean it wasn't there.

A good way to make sure if you feel people would cheat you, is to ask the salesmen at the time of purchase that you want the items boxed or crated. Now remember, in certain cases, like 2k riding mowers, if you get a crated item it will be unassembled and you will need to go back to the store and purchase tools to put it together.

Which might be worth it, if you feel they have actually used the mower to mow any grass in the store. Also, you can also get a discount if you ask, since the packaging is always the most important part of a new purchase

Anonymous
#460249

I got to experience the "April Fools" joke too unfortunately but mine was worse :/ hahaha

I ordered 4 kitchen appliances and washer and dryer. When they delivered the appliances supposedly they have to open the items and check it at the site for liability purposes. After supposedly 2 people checked the items... they bring me a used washer, manufactured defect Fridge and a dented stove. On top of that the delivery guys assured me it was new product but removed the covers in the back of the truck like I’m a two year old that doesn’t understand what is going on. The only item that weren’t opened was the dishwasher and the microwave which was opened in front of me and surprise surprise the microwave and dishwasher were NEW.

Prior to the shipment I called and talked the manager at the store and he assured me that he personally picked the items. Yeahhhh picked the returned and defective to be sent to my house. Also don’t bother talking to store assistant manager because they have all the excuse in the book.

I went straight the District Manager/Marketing Manager and she is going to resend the appliance and also mentioned if they can’t delivery new items that I could take my business elsewhere. I demanded the stuff not be opened until it’s in my house and to not to waste my time/energy or their time. I will see what happens....

BEWARE other Lowes costumers when purchasing any appliance demand the item be opened in front of you and don’t bother trusting the third party delivery guys either because everyone is working together. This is not like a 2 dollar item that you should be cool about it ...I paid for new items… how hard is it to deliver that???

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Review
#309253 Review #309253 is a subjective opinion of poster.
Service
Lowes Manager
Loss
$2

Lowes in Nashua, New Hampshire - Installers never showed up

I went in to the Amherst, NH Lowe's last week and purchased a Samsung Washer and dryer set for about 1450 dollars. I went with Lowe's because the price seemed decent and I had a Lowe's credit card. I never purchased anything really big from Lowe's so this was the first experience where I really needed some customer service. I scheduled delivery for March 28th. My 4 hour window was 8 to noon. At 9:30 the delivery people show up and determine that I need the a stackable kit which they didn't have and I needed to order. (OK perhaps my mistake, it would have been nice for them to ask.) We rescheduled for the next day and the delivery guy said he would try to get me first thing in the morning. I get the call and they (of course) make my 4 hour window from noon to 4:00PM. I am paid by the hour and work 1 hour from home, so I left work early (like a sucker) to make sure I was home by noon. Each hour passes and at 4:00PM nobody had shown up. I then called the delivery line at the store and the women told me their was some truck problem but she assured me they were on the way and would call me back with the time, she just needed to call the drivers. She never called back I called several more times and she said that the phones were not working properly and she was unable to contact the drivers but just keep waiting...(OK. I am only so much of a sucker) at this point I was pissed having already spent 1450 dollars plus losing 250 dollars in wages for a half-day. I then drove to the store and got a refund. No manager or customer service rep did anything (no apology) they just robotically refunded the money. I then called the Lowe's customer service department which is another block,stall, delay tactic. I called the Lowe's credit department and canceled the credit card. I won't be needing it again. The local guy P.E. Fletcher will match the price and they are a locally owned store. Lowe's closed some store recently in N.H. and I can see why. I will vote with my dollars and hope the Amherst, N.H. store closes as well. Goodbye Lowe's one more lost customer.
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2 comments
Anonymous
#461188

search you tube lowes forklift tragedy and be glad they did not show up

Anonymous
#459126

be glad they didn't come....trust me

search you tube for forklift tragedy and you will understand that statement

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Review
#308599 Review #308599 is a subjective opinion of poster.
Service
Lowes Delivery Service
Loss
$1450

Lowes Customer Service NOT Returning Phone Calls

They dodge our calls regarding a warranty issue with our Granite. Left messages and they do not respond. What do we do now? This is a very expansive problem and nobody is helping us. If we don't resolve this issue, we will be contacting the BBB. Maybe this will get a response. We spend a lot of $ at Lowe's and are very disappointed. If I could give two names of the CS reps that we were refereed to I would. LOWE'S CALL US PLEASE!!! We need to get this problem resolved so that we can move forward with our next project.
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3 comments
big ben
#506734

Just return it and go to home depot

Anonymous
#458012

Mlazanis,

Need to know what the problem is? Which Granite?

Sensa or Stone works. Store purchased from? Color?

And what is the issue? I can get you to the right person but need this info to help you.

This employee will help!

Anonymous
#457466

I cannot get into world class solitare and a few other games...have tried and tried...this should not be happening...when is the problem gonna be fixed?

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Review
#308285 Review #308285 is a subjective opinion of poster.
Product
Lowes Warranty

Lowes product and service

For over three years I have written and sent pictures of the carpet Lowes installed that is bulging in many places. I asked for the money back so I could hire someone to fix it. They want to have the people who tried four times to fix the problems come out again. I said no. they have not responded to my request or even sent a reply. This company is a scam, and I and my sons, all of whom have been redoing their homes, have not gone back to Lowes since this started. Tp not even have a respond is a sign of a cmpany that does not care.
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8 comments
big ben
#506735

really 3 years. get real. I dont know a company that would back you after that long

Anonymous
#472803

We have over three years contacted everyone from the store manager, district, corporate, sent letters and pictures. So, all those who are replying obviously are working for Lowes, If so tell them to check there mail since I sent several pictures and nothing. They are the lowest of corporations.

Anonymous
#466567

Tangowil,

I would strongly suggest calling the store manager one more time on this issue. Ask him for his market directors number and his regional installed sales manager.

He will either crack at this point or will hand over the numbers. Start with the regional installed sales manager making sure you have the reciepts and or po number so they can track the original order. If the regional installed sales manager refuses to help phone the market director.

At this point they will likely help you out (sadly enough just to make you go away). One thing the store manager does not want is his bosses to get involved.

Anonymous
#466373

To Are You Real?

Yes, indeed, I am real. For 3 years I have been attempting to resolve this issue.

Trust me, I did not wake up 3 years after the carpet was installed and suddenly notice that it had been poorly installed. Lowe's sent people out three times in the first 6 months to review the poor install--the ripples had begun within weeks of the installation. This is my fourth house, and I have had carpeting installed in each of my houses.

Never have I had such a poor result. And nver would I go back to Lowe's for anything else.

Anonymous
#466183

You had a 1 year warranty on the carpet and 3 years later you are expecting your money back? Just trying to get my head stuffed up my rear far enough to see the point of this complaint... Lowes warrants the install for 1 year.

Anonymous
#466164

Contacted everyone and even the contractor...nothing....they are the worst. How can you work for a company that has not moral ground?

Anonymous
#466039

Call the corporate offices if the store is not resolving it in an acceptable manner. They are usually pretty helpful, and want to make it right.

As far as the store goes, it's probably a matter where they have an installer who isn't any good, and they're fighting with him because they'll take a double hit. They buy the product, pay him to do it right, and he won't.

Now you want your money back, and the installer isn't giving them their money back so... yea.

Anonymous
#466036

call corporate everyday

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Review
#308184 Review #308184 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$8

Lowes in Tamarac, Florida - Impact windows

I purchased impact windows on 1/4/2012 and still do not have them finished.First they pulled the permit for the incorrect address.After calling for a week they final sent someone to fill it out correctly. Had a person install them only to fail. They did not use the bucks correct.As stated in the permit from the city. One window was bent. The inspector said they need to change it out and the have not because Lowes doesn't want to pay for the new window saying it is the manufacturers fault.Now i am to wait till it is settled. It shouldn't matter to me. They should finish and deal with that on their own. They have commercials that say how much customer service they have but yet to give me any. Do not use them. All i want is to be finished.
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1 comment
Anonymous
#806280

Next time try Storm Tight Windows, we are very satisfied with the installation and service.

Review
#308073 Review #308073 is a subjective opinion of poster.
Loss
$7000

Lowes in Fort Mill, South Carolina - No VA discounts

I have done a lotg of business with Lowes and I've been pleased until today. When I was told that they have stop the Vetrians discount. All my business will go to Home Depot. I was told that they still do discounts for disabled vetrians. Glad I am not disabled or I would not have a need to purchase building and gardeing material. I would think that Lowes would be more receptive to the Vetrians who have give their service to our great country. I am sadden to see this come from such a good company or what I thought was a good company.
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2 comments
Anonymous
#459029

I have never had a problem getting a 10% discount with my card the only time that Lowes did not give me a discount was on a already reduce item. They have always honored the military and my service.

Better luck next time. USMC

Anonymous
#458015

The 10% off is good year round to active members of the military and their imediate families. For Memorial weekend and 4th of July weekend it then is allowed for retired,disabled,and honorably discharged vets with either a dd214 or vet card.

That is the policy. On a side note however it must be a store by store deal as my store will give it all year long as long as you have the ID. The store you shopped at must be run by a real by the book *** who never put his life on the line for the rest of us to be free.

By the way THANK YOU FOR YOUR SERVICE AND FOR MY FREEDOM!

I wish I was in that store someones *** would be on the floor for this stunt towards a person of honor! THANK A VET!!!!

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Review
#307753 Review #307753 is a subjective opinion of poster.

Lowes in Conway, South Carolina - Faulty flooring !

I purchesed laminate flooring and installation at LOWES about 6 years ago. The floor boards are seperating . My guess is improper installation the main guy that knew what he was doing showed up after most of the floor was down.Now LOWES doesn't want to fix it and the company KRONOTEX laminate flooring won't do anything either ! Even though their is a 20 year warrenty on the flooring. Looks like LOWES and KRONOTEX warrenties are not worth the paper they are written on !Both companies won't accept the blame,they keep trying to pass it off on the other one.While I'm here with gaps in my floor !!!
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6 comments
Anonymous
#494305

The problem isn't that simple. First, the flooring is considered sub-standard by numerous installers.

Second, the separation is more likely caused by defective and cheap locking mechanisms. The installer realistically could have damaged the joints by tapping too hard to get the boards to lock. Moisture generally will cause peaking and cupping between joints and is very obvious to a trained eye. Next time don't settle for inexpensive flooring and surely don't use Lowe's.

They recently decided to use large installation companies which do not provide the same level of craftsmanship or professionalism as the individuals once did who actually had reason to do a great job. Their name was attached to the install and they had to guarantee their work.

Looks like Lowe's is turning into their competition who struggles to get good people based on pay. Remember, you get what you pay for.

Anonymous
#466184

Your complaint is amusing to say the least. The store does not honor the warranty they mearly sell the product.

Further you dont have a material or even an installation issue. you have a moisture problem High or low humidity either one can cause failure of floating floor seams.

The warranty is for workmanship or defects in the material. This does not include neglect.

Anonymous
#466148

I figured something out the inspector said the house was to damp. Now KRONOTEX says it's to dry.All that tells me is pride in American workman ship is gone.And nothing will be fixed now they have my money.And the 20 year warrenty means nothing !

Anonymous
#466038

fair product , sounds like your house is to dry . read up on humidity levels it will help you out . may take a few weeks or so but it will go back .

Anonymous
#460683

There was no high humidy problem ! In fact when the inspecter looked under the house the ground was dusty and the house is not in a flood zone,In fact it has been so dry here this area is in a drought zone here and it has been that way for the last decade.

Humidy and water is not our problem. Faulty work by the installers is the problem

Anonymous
#460482

Did you say gaps in the floor? Installed 6 years ago?

Whats the problem? Why dont you get educated on the affects of high humidity and the lack there of, or just "site related" Issues.

what did the floor look like when it was first installed? Just curious.

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Review
#307686 Review #307686 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Atlanta, Georgia - Lowe's attempts prostitution to make a sale.

First to explain, I head up a Contractor's Network through my church in Kennesaw, GA. We in the congregation take things such as integrity, honesty, and fidelity VERY seriously. Every wedding, baptism, and funeral is a community event and all of those who work with us are members of our church, or friends of members of our congregation of like faith and belief. The actions of a woman at the Lowe's location I will mention, and the action/inaction of the location AND corporate management afterward has ruined the reputation of this company for good. One afternoon in mid to late February, an associate of mine and I visited Lowes #0615,10580 Duke Dr., in Alpharetta, GA to compare prices on materials for a major project my contractor network was to start within the next couple of weeks. Since this particular location was closest to one of the job sites (there are three sites in all for the same client), we went in to do our research. As my associate went to cover a different department, I went directly to Commercial Services. I was met by Amanda - who WAS knowledgeable in what I was looking for. However, when I stated that we were there for comparative shopping and not to buy at that moment, she became quite irritated, pushy to secure and make the sale then and there, and very rude. My associate finished his rounds and joined us as I was explaining (for the third time) that I was only there to gather information. It was then and there when Amanda leaned in and asked "What would it take to get you to secure your purchase here, today, and now? I'll do anything to ensure you both leave happy and with everything you'd both want as men." I excused myself and suggested that it was time to leave. As we walked away, I overheard this woman utter an expletive that was directly related to what she intended to do to secure the sale. A few moments later, while we were in the parking lot, I answering a phone call and my associate looking up our next destination, Amanda made a point to drive her vehicle past us, wave an obscene hand gesture at us, then speed away. A couple of days after, I tried phoning the store manager to file a formal complaint. I was left on hold for about fifteen to twenty minutes, then rudely asked for my phone number and what exactly the nature of the call was. After I gave the specifics, I was then hung up on and never heard back. I then e-mailed Customer Service via the address on the Lowe's website. That was two weeks ago. I have since been asked to repeat my story THREE times to three different individuals and then asked to provide all sorts of unnecessary information that has nothing to do with my complaint. It's obvious that, in spite of all the complaints online in dozens of sites such as this, that Lowe's doesn't care about customer satisfaction or the damage their employees are doing to a company with an already tarnished reputation.
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5 comments
Anonymous
#916648

There isn't even anyone by the name Amanda employed at that store.

Anonymous
#482623

Now that's what I call employee commitment.

Are you reallllllyyyyyy sure it happened like that? Or, where the fires of *** barking at your door for learing a bit to much in her direction!

Or, perhaps you did a 'Jim Baker', and need to humiliate her because she refused your advances?

Very improbable.

Anonymous
#457516

I'm sure if the associate's name was Bob and he asked what would it take to close the sale, you would tell him about the fires of h e l l that await homosexuals.

Anonymous
#456872

Yes it is standard proceedure for people like amanda to suggest her body for a sale. It is part of the training in the retail model.

"If the customer is fact finding get rude then run out a jump in your car and fly them the bird while speeding" That was the first policy they make them sign.

Handed down by the head pimp and ceo of the south side. For being with a church you sure are a good story teller.

Anonymous
#456256

Your assumptions of Amandas are untrue. All she wanted to do was secure a sale.

If it meant giving you a discount, talking to the store manager to get a deal set up depending upon how much you were purchasing, etc.

She is there to do a job and nothing else. Get your mind out of the gutter and grow up.

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Review
#307122 Review #307122 is a subjective opinion of poster.

Lowes offers Sorry Service

Our 18 month old washer tore up. The tub bearing went out, which should be a fairly common part....no big deal. We purchased the extended warranty, so we went through the Lowes Extended Warranty Division to get service. The local service place came out, diagnosed the problem and said they would order parts. Two weeks later...and 3 hours late for the appointment, they show up with the wrong part. I spent 53 minutes on the phone with Lowes and still have no answer as to when my washer will be fixed. We have been down for 3 weeks. I will not buy any appliance from Lowes again and I will tell all my friends to do the same.
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Review
#306525 Review #306525 is a subjective opinion of poster.