Lowes Reviews and Complaints
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Lowes in Albany, New York - Veterans discount
bought a stove, denied the dd214 with photo valid license that we always used, had to get an id from the veterans agency, new rule. ok...got photo id from our county veterans agency...talked to corp. and was told once we received the veterans id they would give the discount on prior purchase of stove and that would be sufficient for the 10%. well, got the id, and after i was told there would be no problem with the discount to go to cust. service and they would give it to me..not to my surprise was humiliated and talked down to and we were not going to get it..now a twit said it has to be a green card. lol my husband a vietnam vet, born in the us and have to have a green card. well, after this they can keep the discount, lost a loyal customer. I feel if Lowes can't stand behind their veterans, the veterans can't stand behind them....
Lowes delivered a floor model for what should have been new.
Lowes Clinton Twp. Mi. On 3-27-12 I paid for full price a brand new lawn tractor $2K. As the sales guy wrote it up I verified with him that this was new in the box and he agreed that only if I had needed that day might I have to take a floor model. I was not in a rush and said they could ship it anytime. On 4-1-12 tractor waas delivered and taped to the front was the sales invoice and in big bold letters was Floor Model and It was the floor model I sat on 3-27-12 I'm positive. Delivery guys said I had to take it up with the store., so I called and the ast. manager I spoke with said that they had none in stock then so they sent the floor model and said they do this all the time. My repley was well you should have called and asked, I paid for new not a floor model. I then asked what my floor price would be and there was no floor price, they did say they would exchange it for a new one when they get them in. What is this some kind of Aprial Fools, I waiting for them to exchange the floor model for the new one i ordered.
Lowes in Nashua, New Hampshire - Installers never showed up
I went in to the Amherst, NH Lowe's last week and purchased a Samsung Washer and dryer set for about 1450 dollars. I went with Lowe's because the price seemed decent and I had a Lowe's credit card. I never purchased anything really big from Lowe's so this was the first experience where I really needed some customer service. I scheduled delivery for March 28th. My 4 hour window was 8 to noon. At 9:30 the delivery people show up and determine that I need the a stackable kit which they didn't have and I needed to order. (OK perhaps my mistake, it would have been nice for them to ask.) We rescheduled for the next day and the delivery guy said he would try to get me first thing in the morning. I get the call and they (of course) make my 4 hour window from noon to 4:00PM. I am paid by the hour and work 1 hour from home, so I left work early (like a sucker) to make sure I was home by noon. Each hour passes and at 4:00PM nobody had shown up. I then called the delivery line at the store and the women told me their was some truck problem but she assured me they were on the way and would call me back with the time, she just needed to call the drivers. She never called back I called several more times and she said that the phones were not working properly and she was unable to contact the drivers but just keep waiting...(OK. I am only so much of a sucker) at this point I was pissed having already spent 1450 dollars plus losing 250 dollars in wages for a half-day. I then drove to the store and got a refund. No manager or customer service rep did anything (no apology) they just robotically refunded the money. I then called the Lowe's customer service department which is another block,stall, delay tactic. I called the Lowe's credit department and canceled the credit card. I won't be needing it again. The local guy P.E. Fletcher will match the price and they are a locally owned store. Lowe's closed some store recently in N.H. and I can see why. I will vote with my dollars and hope the Amherst, N.H. store closes as well. Goodbye Lowe's one more lost customer.
Lowes Delivery Service
Lowes Customer Service NOT Returning Phone Calls
They dodge our calls regarding a warranty issue with our Granite. Left messages and they do not respond. What do we do now? This is a very expansive problem and nobody is helping us. If we don't resolve this issue, we will be contacting the BBB. Maybe this will get a response. We spend a lot of $ at Lowe's and are very disappointed. If I could give two names of the CS reps that we were refereed to I would. LOWE'S CALL US PLEASE!!! We need to get this problem resolved so that we can move forward with our next project.
Lowes product and service
For over three years I have written and sent pictures of the carpet Lowes installed that is bulging in many places. I asked for the money back so I could hire someone to fix it. They want to have the people who tried four times to fix the problems come out again. I said no. they have not responded to my request or even sent a reply. This company is a scam, and I and my sons, all of whom have been redoing their homes, have not gone back to Lowes since this started. Tp not even have a respond is a sign of a cmpany that does not care.
Lowes in Tamarac, Florida - Impact windows
I purchased impact windows on 1/4/2012 and still do not have them finished.First they pulled the permit for the incorrect address.After calling for a week they final sent someone to fill it out correctly. Had a person install them only to fail. They did not use the bucks correct.As stated in the permit from the city. One window was bent. The inspector said they need to change it out and the have not because Lowes doesn't want to pay for the new window saying it is the manufacturers fault.Now i am to wait till it is settled. It shouldn't matter to me. They should finish and deal with that on their own. They have commercials that say how much customer service they have but yet to give me any. Do not use them. All i want is to be finished.
Lowes in Fort Mill, South Carolina - No VA discounts
I have done a lotg of business with Lowes and I've been pleased until today. When I was told that they have stop the Vetrians discount. All my business will go to Home Depot. I was told that they still do discounts for disabled vetrians. Glad I am not disabled or I would not have a need to purchase building and gardeing material. I would think that Lowes would be more receptive to the Vetrians who have give their service to our great country. I am sadden to see this come from such a good company or what I thought was a good company.
Lowes in Conway, South Carolina - Faulty flooring !
I purchesed laminate flooring and installation at LOWES about 6 years ago. The floor boards are seperating . My guess is improper installation the main guy that knew what he was doing showed up after most of the floor was down.Now LOWES doesn't want to fix it and the company KRONOTEX laminate flooring won't do anything either ! Even though their is a 20 year warrenty on the flooring. Looks like LOWES and KRONOTEX warrenties are not worth the paper they are written on !Both companies won't accept the blame,they keep trying to pass it off on the other one.While I'm here with gaps in my floor !!!
Lowes in Atlanta, Georgia - Lowe's attempts prostitution to make a sale.
First to explain, I head up a Contractor's Network through my church in Kennesaw, GA. We in the congregation take things such as integrity, honesty, and fidelity VERY seriously. Every wedding, baptism, and funeral is a community event and all of those who work with us are members of our church, or friends of members of our congregation of like faith and belief. The actions of a woman at the Lowe's location I will mention, and the action/inaction of the location AND corporate management afterward has ruined the reputation of this company for good. One afternoon in mid to late February, an associate of mine and I visited Lowes #0615,10580 Duke Dr., in Alpharetta, GA to compare prices on materials for a major project my contractor network was to start within the next couple of weeks. Since this particular location was closest to one of the job sites (there are three sites in all for the same client), we went in to do our research. As my associate went to cover a different department, I went directly to Commercial Services. I was met by Amanda - who WAS knowledgeable in what I was looking for. However, when I stated that we were there for comparative shopping and not to buy at that moment, she became quite irritated, pushy to secure and make the sale then and there, and very rude. My associate finished his rounds and joined us as I was explaining (for the third time) that I was only there to gather information. It was then and there when Amanda leaned in and asked "What would it take to get you to secure your purchase here, today, and now? I'll do anything to ensure you both leave happy and with everything you'd both want as men." I excused myself and suggested that it was time to leave. As we walked away, I overheard this woman utter an expletive that was directly related to what she intended to do to secure the sale. A few moments later, while we were in the parking lot, I answering a phone call and my associate looking up our next destination, Amanda made a point to drive her vehicle past us, wave an obscene hand gesture at us, then speed away. A couple of days after, I tried phoning the store manager to file a formal complaint. I was left on hold for about fifteen to twenty minutes, then rudely asked for my phone number and what exactly the nature of the call was. After I gave the specifics, I was then hung up on and never heard back. I then e-mailed Customer Service via the address on the Lowe's website. That was two weeks ago. I have since been asked to repeat my story THREE times to three different individuals and then asked to provide all sorts of unnecessary information that has nothing to do with my complaint. It's obvious that, in spite of all the complaints online in dozens of sites such as this, that Lowe's doesn't care about customer satisfaction or the damage their employees are doing to a company with an already tarnished reputation.
Lowes offers Sorry Service
Our 18 month old washer tore up. The tub bearing went out, which should be a fairly common part....no big deal. We purchased the extended warranty, so we went through the Lowes Extended Warranty Division to get service. The local service place came out, diagnosed the problem and said they would order parts. Two weeks later...and 3 hours late for the appointment, they show up with the wrong part. I spent 53 minutes on the phone with Lowes and still have no answer as to when my washer will be fixed. We have been down for 3 weeks. I will not buy any appliance from Lowes again and I will tell all my friends to do the same.
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