Lowes Reviews and Complaints
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Lowes in Atlanta, Georgia - Lowe's attempts prostitution to make a sale.
First to explain, I head up a Contractor's Network through my church in Kennesaw, GA. We in the congregation take things such as integrity, honesty, and fidelity VERY seriously. Every wedding, baptism, and funeral is a community event and all of those who work with us are members of our church, or friends of members of our congregation of like faith and belief. The actions of a woman at the Lowe's location I will mention, and the action/inaction of the location AND corporate management afterward has ruined the reputation of this company for good. One afternoon in mid to late February, an associate of mine and I visited Lowes #0615,10580 Duke Dr., in Alpharetta, GA to compare prices on materials for a major project my contractor network was to start within the next couple of weeks. Since this particular location was closest to one of the job sites (there are three sites in all for the same client), we went in to do our research. As my associate went to cover a different department, I went directly to Commercial Services. I was met by Amanda - who WAS knowledgeable in what I was looking for. However, when I stated that we were there for comparative shopping and not to buy at that moment, she became quite irritated, pushy to secure and make the sale then and there, and very rude. My associate finished his rounds and joined us as I was explaining (for the third time) that I was only there to gather information. It was then and there when Amanda leaned in and asked "What would it take to get you to secure your purchase here, today, and now? I'll do anything to ensure you both leave happy and with everything you'd both want as men." I excused myself and suggested that it was time to leave. As we walked away, I overheard this woman utter an expletive that was directly related to what she intended to do to secure the sale. A few moments later, while we were in the parking lot, I answering a phone call and my associate looking up our next destination, Amanda made a point to drive her vehicle past us, wave an obscene hand gesture at us, then speed away. A couple of days after, I tried phoning the store manager to file a formal complaint. I was left on hold for about fifteen to twenty minutes, then rudely asked for my phone number and what exactly the nature of the call was. After I gave the specifics, I was then hung up on and never heard back. I then e-mailed Customer Service via the address on the Lowe's website. That was two weeks ago. I have since been asked to repeat my story THREE times to three different individuals and then asked to provide all sorts of unnecessary information that has nothing to do with my complaint. It's obvious that, in spite of all the complaints online in dozens of sites such as this, that Lowe's doesn't care about customer satisfaction or the damage their employees are doing to a company with an already tarnished reputation.
Lowes offers Sorry Service
Our 18 month old washer tore up. The tub bearing went out, which should be a fairly common part....no big deal. We purchased the extended warranty, so we went through the Lowes Extended Warranty Division to get service. The local service place came out, diagnosed the problem and said they would order parts. Two weeks later...and 3 hours late for the appointment, they show up with the wrong part. I spent 53 minutes on the phone with Lowes and still have no answer as to when my washer will be fixed. We have been down for 3 weeks. I will not buy any appliance from Lowes again and I will tell all my friends to do the same.
LOWES SCREWD UP MY KITCHEN
SO I am a frist time home buyer we bought a one bedroom condo with my gf,,, super excited about fixing it up, we hired a contractor great person works with his father, recommend us to lowes he goes all the time this lowes in about a 6o mile trip round trip I AM NOT FALTING HIM AT ALL!! WE LOVE HIM,, he took the mesaurments he went to lowes talk with jerry in kitchen then we got a call to come down to design them we were excited, but when we got their jerry was sooo confused about the measurments!!! that it was a waste of time got adhold of the contractor he came bye to our home we went over the measuremtns he then went to lowes and re did the measurments then we traveld all the way back the seconad guy was ok,, I use to work for werner enterprise hauling the cabinets i was excited my gf was excited to get that lowes DREAM OF KITCHEN NEVER HAPPEND,, we pick out the cabinets and a counter top,, we didnt order it that day we wanted to go home and talk it over, rember i live in condo about 10 cabinets,, a week later we went back to lowes jerry was working he cant work the computer and two week later jerry called and told us what colour did u pick out??? we travled all the way out their to talk with them that same hour the counter top people called said it will be in torm deliverd jerry said i put it in the computer for delivery at around the time of the cabinets now my condo is in a complety dister zone that i gotta wait other 4 week for cabinets !
Lowes 30 days & they throw u under the bus
I've purchased two lawn mowers and two *** wackers and have paid out of pocket approx. 200.00 to repair at a lawn & garden repair store. I purchased a *** wacker in the late fall of 2011. I've owned it about 6 mo and used it 4-5 times before our landscapers begin in the spring and after they're done for the season in the fall. I only use it to clean up a couple areas for approx. 40 min. each time. On 03/17/12 I took it out to simply hit a couple areas of high grass bc my guys do not begin to cut for a couple of weeks. I am going out of town tommorro and wanted to use it the day before leaving. After trying to start it with fresh gas and oil it would start run about 30 seconds and turn off. I brought it to lowes and spoke to the lawn & garden guy who instructed me to take it upfront to a mgr. and tell him I simply wanted to exchange it tooday bc I needed to use it. He was extreamly rude and had a *** attitude. He said they prob don't sell that one now and he would send it out and I would have to pay the repair cost. So Lowes policy is, We promise it'll work for 30 day then it's a *** shoot. I complained again and explained how little I used it & why and he just stared at me and said, anything else I can do for you? I said yes give me a product that work's. He just looked at me and said I can't help you with a smile on his face. I went home and called Lowes they took my complaint and promised they would help. Another store Mgr. called me only bc he had to and told me to call the manufacture an good luck. I have spent over twenty thousand in the past years doing major work in my home, They just lost a customer for good. Don't purchase lawn & garden products bc they won't stand behind it!
Lowes - Poor Customer Service
I made the mistake of believing that I could actually buy something from Lowes over the internet and that they would honor the terms of their sale to me. In short, I bought a Webber Grill advertised as being "on sale," marked down from $329 to $199.00. That sounded like a decent deal, so I completed the transaction online and Lowes deducted the money from my bank account within a few minutes. In other words, the sale was complete. A few minutes later they sent me an email telling that my item was ready for pick-up at a local Lowes store. Fine. So I get in my car and end up wasting my time and gas, as when I get there they try to give me a scratched up display model that was not the model I purchased over the internet. I told them I wanted what I had purchased. The model number I purchased, new and in the box. They looked around and couldn't find one. Then, some other guy in the same department got involved and basically told me that that's what I deserved for thinking that I could actually buy a grill over the internet. So far, I've emailed customer service twice to see why I can't have what I purchased, and so far, no response. I guess they just don't care about customers.
Lowes in Chicago, Illinois - Lowe's internet fraudulant ad
I purchased a ride on lawnmower online from Lowe's. I thought they were reputable, and the advertised price was wrong. The store and co refused to honor the price and acted like I was trying to scam THEM. Well I am going to consumer complaints 6to see if they can help or not. I have really never made a large purchase from the or anyone before. The store manager in Martinsville Va directed me to customer care, who told me he had to make good on the price, he claims the co themselves refused to honor the price. Well, no more Lowe's ordering.
Lowes in Dallas, Texas - *** Credit Department
We applied for credit card..we have a score of 780, so we get credit wherever we go. We were put on the phone with their GE Capital Credit guy to verify our identity....we gave hiim every form of ID we had and all our address, phone, mortgage info, payment amount, bank, etc. and he kept asking us about an another account we DONT have. So it rejected us. We stood in line for over 1 hour wrangling over this. Unbelievable! I don't know how they can screw this up so bad! We were both so angry. Uggghhh
Lowes in Kearney, Nebraska - 1% COST OF LIVING PAY WHAT A JOKE
WOW LOWES YOU REALLY DO SUCK GIVING US A 1% COST OF LIVING RAISE WHEN OUR CEO MAKES MILLIONS WE GET ABOUT A 1.00 ADAY RAISE. I WILL TELL YOU MR. Robert A. Niblock OUR GREAT CEO (NOT) TAKE IT AND SHOVE IT UP YOUR ***. WHO THE *** CAN LIVE OF OF THAT. YOU SHOULD BE ON THE CEO WALL OF SHAME. YOU SHOULD TRY TO LIVE OFF OF WHAT YOU PAY US.TRY TO GET FOOD STAMPS AND OTHER HELP.IF CUSTOMERS ONLY KNEW WHAT YOU ARE REALLY LIKE AND HOW LOWES MANAGERS TREATS US.SHAME SHAME ON LOWES
Lowes in Lubbock, Texas - Sold me hot water heater defective and won't make it good
bought hot water heater and was sold extended warranty in January of 2011. Eight months later it went out called whirlpool and they fixed it. was out again four months later called whirlpool again fixed the same part. This time it lasted for 6 days and was out again. That was 6 weeks ago and I still do not have hot water. Their extended warranty people deemed it unfixable and sent me a check for the price of the hot water heater but wants me to pay installation and wait for them to pay me back. I'm on social security and it took all my savings to put this one in. I have been given the run around by everyon e and I'm tired of it
Lowes is a let down
So last month decided to buy a new fridge from Lowes.. Well guess what I am still waiting for delievery, the dates keep being push back. They are saying that it's the makers who are holding it up, well why not tell the customer this when they buy a product, instead of saying it will be here in 4 weeks.. now its up to 7 weeks. Don't think I am going to keep waiting going tomorrow to get a refund. Since the Lowes logo now needs changing to not improving much these days. Sigh Lowes has lost my business for a long time.
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