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Lowes in Houston, Texas - Lazy management

I use the Lowes store at 19 mckenna road in arden Nc. to the tune of about two grand a week. Only because they have the material my customer wants. Every day I order 500 pavers to be picked up the next morning and usually the great everyday folks who work there have them ready. And again this morning they were ready but I had to sit and wait 45 minutes for the manager to finish his personal phone call to came and open the back gate so they could load my truck. He was on his cell phone as he opened the gate and made me quite aware I was a pain in his butt. It is a shame that such great employees are dragged down by such poor management. Where to they find them?
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Author
Location
Houston, Texas
Loss
$2
Review #240736 is a subjective opinion of poster.
0 comments

Lowes Poor service on power eqipment

Lowes does not service anything that they sell. I have bought 4 pieces of Troy Bilt power equipment. But Lowes handles no parts. Not even belts or cables. Yes the handle generic parts that don't fit or work. Lowes is so big they have a hold over the Manufacturers. They can sell there products but don't have to service or represent them..My next major purchases will be from some one that offers service after the sale. So , you save a few bucks. The service is worth something. The employees don't help you either. They just said sorry, we don't handle parts for any of this equipment
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Author
Location
Denver, Colorado
Review #240265 is a subjective opinion of poster.
4 comments

Lowes in Jacksonville, North Carolina - Did Not Believe The Costumer

We bought 2 plants with a 1 year warranty but they died within 2 months so we went back to Lowe's to return them. We lost the receipt but the worker said we could give her out phone number and credit card number. She checked 3 different credit cards and said she couldn't find it so she accused us of lying so she denied the return. Even though we told her exactly what day we bought them and what the cost for them were. We went back home and found our credit card bill then returned to Lowe's but the worker wasn't there so we explained it to a different worker. She checked the credit card number again and FOUND IT! And the 2nd worker apologized for the 1st worker's mistake. We didn't care about getting our money back, we mostly hated how the 1st worker thought we were LYING! >:(
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Author
Location
Jacksonville, North Carolina
Review #239710 is a subjective opinion of poster.
16 comments

Lowes in Helena, Montana - Refused to give me my veterans discount

My wife & I were in the Missoula, Mt. store and we bought some plants and when we paid for them the cashier refused to give me the vets discount. Said I had to have a picture ID.When I was discharged after spending 13 months in Korea from July 1953 to August 1954 & I had my DD214 with me to prove it she became very rude and told me it had to be a picture. Back then they didn't put pictures on them. Thank You.The date was May 14th and check was made out for the sum of $35.77
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Author
Location
Helena, Montana
Review #239695 is a subjective opinion of poster.
3 comments
enough said . . . *** customer service, customer service reps who talk like they know everything but obviously don't. I ordered a corian counter top & custom cabinets. The cabinets are beautiful but the sales rep neglected to tell me I need scribe & kick plates....
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Anonymous
#329018

Yeah the same thing happened to me, but I knew it could. I signed a paper stating that \"this contract is just an estimate and final cost will be determined after the feild te...

Author
Location
San Diego, California
Review #239692 is a subjective opinion of poster.
1 comment

Lowes in Wichita, Kansas - Valspar paint from Lowe's

We attempted to paint the exterior of our home with Valspar Satin finish paint. The first problem to appear were small pinhead sized bubbles that looked liked there was sand in the paint. Next, a week later, large tennis ball size bubbles formed. In addition, the satin finish was as shiny as glossy paint!?!? We are now faced with the daunting job of repainting after we sand, patch where the large bubbles are and reprime. We did all the prep by the book so that was not an issue. We definitely will NEVER use Valspar paint again. We took our vacation in order to get this job done and now must attempt an even bigger job in our "spare" time.
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Author
Location
Wichita, Kansas
Loss
$190
Review #239608 is a subjective opinion of poster.
4 comments
I like working at Lowe's but what really makes me sad is the poor management and their lack of caring on important issues and then over emphasizing trivial matters. They will bend over backwards for customers but if you own your own company and just come in to...
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Anonymous
#367871

Couple things... I agree that while you are an employee and have questions or problems with products it sucks... It is uncomfortable trying to talk to a co-worker about their ...

Author
Location
Albany, New York
Loss
$2
Review #239440 is a subjective opinion of poster.
28 comments
If any of you are having the problem I am having getting any satisfation our of Lowes' try their corporate headquarters in N.C., 704-758-1000. Yes it's long distance from California, but if you're having as much trouble with Lowe's customer service as I am this may be...
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Anonymous
#1325086

If you want to do a favor to your self do not do business with lowe's the are the crappiest

Author
Location
San Jose, California
Loss
$1
Review #239368 is a subjective opinion of poster.
2 comments

Don't order from Lowes.

Did a bath remodel and I ordered a vanity from Lowes. Came in wrong size. Had to re-order. Ordered another vanity, wrong vanity, again. Now it's the right size but with a dual sink. Never ordered a dual sink. My bathroom remodel was supposed to be done by April 15, and here it is May 23 and I'll have to wait another three weeks for another vanity. My bathroom remodel might get done in June. If Lowes manages to get it right this time around. Lowes' is the worst. Go anywhere but don't go to Lowe's.
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Author
Location
San Jose, California
Loss
$1
Review #239209 is a subjective opinion of poster.
4 comments

Lowes in Livingston, New Jersey - Pound Sand Return

I attempted to return an electric pressure washer to Lowes in Coeur d' Alene Idaho. I used the washer once (summer of 10'), tried to use it this week - non-op. Lowes customer service rep asked if I called the manufacturer - I said no. She then told me I should have purchased the service plan. No offer, no help - Just POUND SAND! I left the washer at Her counter. If She has offered even a token of a settlement I would have been OK with the treatment. I went to Costco and bought a replacement. Last applicance or power tool I buy from Lowes!
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Author
Location
Livingston, New Jersey
Review #239097 is a subjective opinion of poster.