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3 comments
I purchased a vacuum last night it was broken i went back and returned it but instead of just exchanging it right away they made me purchase the item again but the funds wont go back on to my card right away so after a half an hour of standing there listening to the...
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Anonymous
#292531

Why not do a simple exchange? If the purchased item will not work and you are taking the identical item why not just exchange? This should be a no brainer on the part of the m...

Author
Location
Issaquah, Washington
Loss
$500
Review #239017 is a subjective opinion of poster.
2 comments

Idaho Falls Lowes

Went to make a quick purchase at the Idaho Falls Lowes. Clerk was rude and had overcharged for several items. When bringing it to her attention she became more aggressive and rude. Contacted Customer Service by email in regards to concerns. They were helpful and then forwarded to the local store. Assured that I would have someone contact me within 24 hours. Did not happen. Called back and found the manager claimed that he had sent an email, which was never received. Check both regular and safe boxes. Long and short of the story the local store never responded, never contacted me about the concerns. Spend a great deal of money at the store, however now I will go to Home Depot as if there is a problem you can at least have a manager talk to you. Lowes needs to retrain this particular employee in how to handle her attitude and how to deal with the public. Its unfortunate that they hire people like Ms. Attitude when there are many good people who need jobs. Lowes you lost my business for good. I will spend it where you know you will be treated with respect.
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Author
Location
Rigby, Idaho
Loss
$15
Review #238560 is a subjective opinion of poster.
1 comment

Lowes.com: Confirm Before you Click

Make sure that you confirm the availability of items at Lowes.com, online information is not accurate. When it comes to emergency appliance purchases, one doesn't typically want to wait 2 wks to receive their item. If an item is listed as in stock at Lowes.com, it may not really be readily avaialble, but once you realize that, you have already incurred charges on your credit card. My recent purchase cost me an additional $400 and the 3-ring circus I went through to get everything cleared, was maddening. Read my full review here: http://www.associatedcontent.com/article/8027217/consumer_warning_lowescom.html?cat=2
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Author
Location
Livingston, New Jersey
Review #238082 is a subjective opinion of poster.
0 comments

Lowes in Youngstown, Ohio - Lowe's

I recently posted a complaint about Lowe's management and their attitude when I purchased a riding lawn mower. I am please to announce that not only were things resolved but the district manager agreed to sell me a self-propelled mower that sold for $269.00 for $ 134.50 to soothe the ruffled feathers for compensation for the aggravation caused by the store's management team. I wrote to the district manager that if the store assistant manager had asked me instead of brushing me aside, I would have settled for 4 quarts of lawn mower oil, a spare spark plug and a spare air filter. But because the manager and assistant manager had attitudes, I said the *** with it. Also, I only used the new riding mower for a total of LESS than 2 hours when it developed engine problems. I have used mowers over the years with Briggs-Stranton engines and never had any problems. I called and talked to the saleman and told him my problem. He put in for an emergency exchange and arranged to have a new riding mower delivered the next day with the assistant manager's blessing. The new one is working like a charm. I guess it does pay to talk to corporate and they get in touch with the district manager and alls well that ends well.
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Author
Location
Youngstown, Ohio
Review #237935 is a subjective opinion of poster.
10 comments
-painted a bathroom with Valspar, "Farmers Market",Allen and Roth, ar225 over 4 weeks ago and it will not dry. I applied a primer over the wall paper, let it dry and then applied one coat of valspar, waited 24 hours and applied another coat. I just remains tacky to the...
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Anonymous
#1008063

Mayb u should removed wallpaper? Just mayb?

Author
Location
Virginia Beach, Virginia
Review #237924 is a subjective opinion of poster.
3 comments
I have been a loyal customer of Lowe's for more many years. However, that ended today. I was charged $442.22 interest on a balance of some $1600 and on a deferred pay plan from 2010. Lowe's customer services did not even bother to call me to inform me of this...
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Anonymous
#793064

I painted a bathroom with Valspar bathroom paint and what junk. The paint peeled off. When I went to Lowes to complain they could have cared less. Gave me more excuses than ...

Author
Location
Rock Hill, South Carolina
Review #237637 is a subjective opinion of poster.
5 comments
Lowes has blocked my Dr lic for too many returns....the only problem is....I've returned items maybe once or twice in a few years. I told the manager I've spent thousands of $ at his store and he just laughed and said he has contractors that complain all the...
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Anonymous
#366638

We have customers who bring in items in the Home Depot bag, with a Home depot label on it and tell us they got it at Lowe\'s. I told one customer that we didn\'t even sell wh...

Author
Location
Doylestown, Pennsylvania
Review #237610 is a subjective opinion of poster.
2 comments
I ordered and payed for a toilet 4/18 and was told it would be ready 5/2/11. Somebody called me to tell me the toilet was ready only to call later that only part of the toilet was ready. Since then I am getting excuses every time I call and yet my card has been...
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Anonymous
#289597

It is actually 40% and although they claim to use \"Licensed\" contractors - flooring installers, handymen and delivery guys actually do most of the installs. The \"licensed\...

Author
Location
Colorado Springs, Colorado
Loss
$453
Review #237251 is a subjective opinion of poster.
0 comments

LOWES don't order from Lowes

Lowes.com is the worst store to deal with. I ordered a $4O0.00 Built in Coffee Maker.Don't buy anything there. I never got my item and they dont know or care. They finally called to tell me to pick up the product and when I got to the store, it was never there. Save time, go to Home Depot or anywhere -- don't order from Lowes. I wonder how the Coffee Maker would have been. I ordered lots of merchandise for my new kitchen and had great experience with Sears, Amazon, Express Decor etc. Lowes was my only disappointment.
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Author
Location
Great Neck, New York
Review #236810 is a subjective opinion of poster.
6 comments
I bought an air conditioner and motor from you with proof that another store had the same one at a cheaper price. The department head was nice, authorized the discount, when I took it to the cashier, she was haughty, and refused to give me the 10%, After some...
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Anonymous
#297219

Have you ever thought of asking to speak to the manager. A problem will often be fixed on the spot (and more then likely gotten you a deeper discount) and the manager would ha...

Author
Location
Albuquerque, New Mexico
Review #236768 is a subjective opinion of poster.