Lowes Reviews and Complaints
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Lowes charged for service appliance 10 days old
bought a dryer which broke in eleven days. lowes farmed out service for new dryer. the farmed out company insisted on my credit card number or they wouldn't come. when i cancelled the service call the farmed out company still showed up, (have voicemail acknowledging cancellation). lowes refused to do anything about this and i got hit with a $75.00 charge. complaints to lowes did nothing. even the cerrtified letter return receipt requested to the ceo went unanswered. from start to finish no one returned my calls on time, no one knew what was going on, and no one would help.
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BEWARE OF LOWE'S | Lowes review from Chantilly, Virginia
It's been impossible for me to locate a repair shop that will work on any lawn equipment that I purchased from Lowe's. Lowe's won't even repair their own equipment, according to employees at their Eastchase (DFW) store. I made the mistake of buying one motor and several attachments, all of which are useless now (they're only about 2 years old, with moderate use around my house) since the motor apparently can't be repaired (the pull cord broke). This Lowe's did offer to throw the equipment away for me though - very generous of them - and sell me the same junk again. Yes, I'm angy and blowing off steam, but would not have purchased any lawn equipment from them had I known that it is not worth repairing once broken. The employees of that Lowe's also seemed to be very indifferent regarding their quality of service, particularly the assistant manager. Lowe's is done with you once you leave the store. Next time it's Home Depot, Sears, anywhere but Lowe's.
Would not take care of mower ! | Lowes review from Evansville, Indiana
We bought husqvarna mower 6-18-12 first day put gas in, tanked leaked , Lowes brought another, mowed grass ,one time 6-20-12 was going to mowe this morning7-24-12 flat tire ,very up set called lowes we didn,t take the extended plan we half to PAY for someone to pick it up or take the wheel off a1,599.00 mower ??????????? We haven,t had to mowe very offten because of the drought or we would have found it in plenty of time . My husband wanted to buy this pice of *** i wanted a JOHN DEER !
Lowes Myrtlebeach Sub Contractors Cutting my Trees without Permission
Our neighbors were having a fence put in and the subcontractors for Lowes who go by the name of Backyard Paradise. These people that Lowes in Myrtlebeach contracted to put up our neighbors fence.. were taking it upon themselves to cut my trees without coming to us the home owner stating they were going to whittle on our trees. They also were about to build on our property.. and I raised holy *** to LOWES and reported this to 2 men at Lowes and the 2nd one found it rather amusing rather than handling it professionally. Lowes needs to always have those contracting work to make sure they are not on someone elses property or trying to place a fence ilegally. By the end of the day the man hired by Lowes got a bit mouthy since he had an audience. UNDERSTAND I AM A HOME BUILDER AND HAVE USED LOWES SPENDING THOUSANDS OF DOLLARS. I WILL NOT BE USING LOWES ANY LONGER.. AS THEY NEED TO HAVE PEOPLE THEY HIRE TO UNDERSTAND THE LAW AND RULES AND REGULATIONS RATHER THAN SIMPLY PUTTING UP A FENCE WHERE ANOTHER OWNER SAYS.. IT WILL GET THEM SUED. My issue is they didnt have the decency and respect to come to me and let me know they were chopping on my trees that we had shipped to our home and that cost a great deal of money.
Delivery messed up 3 times and alot of time wasted | Lowes review from Boca Raton, Florida
Purchased a full range of appliances from a boca raton store and delivery has been cancelled 3 times and i have not been informed!! I have been going there and waiting for the delivery for the past 2 weeks thrice i have waited for 3 hours at a time and they tell me that delivery has been cancelled!!! I am never buying from lowes again as even managers keep giving me the same *** that they dont understand whats going on!!!.The manager at the boca store talks to me annoyed that i was shouting on the phone!! I go to him before the last delivery to check if everything was okay and he says yes so i tell him please double check and he gets mad at me!! I am never getting anything delivered by lowes i think sears or home depot or some other company may be a better choice. LOWES SUCKS!!!
Lowe's=BAD | Lowes review from Spring Valley, New York
We paid for Lowe's to deliver and install a new washer/dryer. The guy showed up and told me we didn't "buy" the necessary wire to install the dryer. So it has been sitting in our hallway for a week, since every time I call Lowe's I get rerouted until someone tells me that no one is there to take the call. Yay! At the same time we asked someone to come out and retile our bathroom floor. We got a call telling us to come and pick up all the raw materials, since we are supposed to transport them all ourselves in our car??? My husband actually tried to do this, only to discover that ten bags of cement boards or whatever it is do not fit in our sedan. He did, however, trash the car, waste the entire afternoon, and break his back in the process. And we still don't have the materials so I guess we will never have a new bathroom floor! Thanks, Lowe's! Third, I stopped by Lowe's to ask if they have any scrap wood I can use. They told me that they keep it in a trashcan, but I wasn't allowed to look in the trashcan. Furthermore, no one in the empty store (it was maybe 8 am) felt like getting me one piece of wood out of this wonderful trashcan. I hate you, I hate you, I hate you, Lowe's!
Lowes and there worthless service agreements
We bought a $1,000 top of the line WHITE Whirlpool washer from Lowes AND a three year extended warranty. The lid frame cracked. Seems we can only get a GREY lid, as white does not seem to be avaialable ??? Lowes says tough luck... color is considered cosmetic..not covered, "your stuck with the grey lid". I asked if that would be the same with a refrigerator for instance: answer - yep.. so much for buying appliances that match. I am in the market for other top of the line appliances but you can bet I will not buy at Lowes!
Lowes is going down
As a Lowes stock holder I ask myself what is going on in the stores there is no help there.There are 1 sales person lots of time trying to help in 2-3 departments.You ask whats going on they say that thay are cutting back hours.While the (MANAGERS if you want to call them that) are in the back office you don't see them on the sales floor and I can understand why most of them don't know how to order or just don't know the products that they sell. If I was the CEO I would want to know what is going on why there are no customers shopping at Lowes. Maybe Robert Niblock and his so called new Lowes they are calling it the Lowes Of The Furture should QUIT and let someone else try to save the company Lowes will alway be #2 and Home depot will always be #1
Falsely accused of stealing from Lowe's Home Improvement | Lowes review from Washington, District Of Columbia
Lowe's Home Improvement, Monkey Junction,, Wilmington, NC. Don't go there. My husband and I bought sod from Lowes on Friday night. This was a weekend project at our beach cottage and we had been traveling for three hours with trailer in tow when we arrived at the store. Before we could load the sod, we had to take all of the stuff off the trailer. This included a wheelbarrow and large ladder. The employee who seemed to be in charge insisted that she could not sell a pallet of sod. Instead, she and another employee were trying to handle and count out each piece of sod. As you can imagine, it was a lengthy process. It was closing time when the transaction was completed and the employee was clearly agitated. She and a helper went back into the garden center (the doors were now locked) and we were left in partial darkness to put the ladder back on the trailer on top of the sod. My husband strapped down the ladder and we left. On Saturday night, we went back for more sod and a different employee waited on us. He immediately suggested that he could sell the entire pallet and guestimate the number of pieces of sod. We said that was fine. Then we noticed there was a delay in processing our request and another employee appeared. Without identifying himself, this other individual asked my husband and me for a receipt for the red mulch we took on the previous night. We were stunned, and he told us that two employees said that we had been seen stealing the mulch and that the store had it on tape. We asked to see the tape and to see the employees who had accused us. He said the employees weren't available and he hadn't actually seen the tape yet, but that the employee took down our license number and it matched. We explained our movements, i.e. putting the ladder on the trailer, and he eventually said that loss prevention would be looking at the tapes. I said I wanted to see them too and that I thought he should have looked at the tapes before accusing us. Lowes has always been a favorite of mine, but no longer. If they train their employees to detain people without properly investigating an accusation, they are no longer on my list of favorite places to shop. What a shame and a loss for both of us. We have spent thousands of dollars at Lowes over the years. Someone else will now get our business.
Defective door delivered and installed | Lowes review from Arab, Alabama
A defective glass inserted front entrance door was purchase from Lowes with installation made by Lowes installers. After many telephone calls, a contract representative inspected the installed door and ordered another glass insert to be installed with the door in place. Deliver of the insert was projected to take about three weeks. Installation was made about June 6 with purchase made about three weeks before that. Here it is the middle of July and the situation remains to be resolved. One might suspect that I am not overly enthused with Lowes business practices. Home Depot may not be any better but I will find out on my next purchase.
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